Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
Mar 29, 2024
Full time
Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
Holt Engineering Recruitment are looking for an experienced IT Technical Lead to join our top Manufacturing Client in Fareham! This role is a Permanent role paying up to 40,000 per annum DOE following a successful interview! The responsibilities of the IT Technical Lead will be: Managing and maintaining all company servers, network and perimeter devices. Keep up-to-date records of the IT infrastructure and assets Support users (helpdesk duties) Liaise with other key IT suppliers, include MIS, phone provider, MDP supplier, hardware & software suppliers and cloud service providers. Work with the management team to propose and implement any major upgrade work required to support the needs of the business now and in the future. Maintain and enhance the IT Certification as the business and its customer base demands. Manage replacement program for hardware, including planning in advance for major expenses Report appropriate KPIs and metrics for the clients IT Systems Work with External providers for specialist services The successful IT Technical lead will need: Thorough knowledge of MS operating systems & other software; especially Windows 10/11 & Server 2019/2022 Experience with managing & administering m365 services Understanding of best practice network design, firewall, VLAN & VPN Configuration Awareness of network resilience, data integrity & backup and GDPR Working knowledge of Cyber Essentials Plus IT security certification program Background with configuring & deploying android devices, RDS and ESET & barracuda security solutions. Ability to provide first line support to users. The IT Technical Lead will be the 1st, 2nd and 3rd line support all in one so the successful applicant will need to demonstrate a broad range of skills and experience. If you believe you are the right person for this role and are looking for a change please APPLY today with your CV and Hannah will be in touch!
Mar 28, 2024
Full time
Holt Engineering Recruitment are looking for an experienced IT Technical Lead to join our top Manufacturing Client in Fareham! This role is a Permanent role paying up to 40,000 per annum DOE following a successful interview! The responsibilities of the IT Technical Lead will be: Managing and maintaining all company servers, network and perimeter devices. Keep up-to-date records of the IT infrastructure and assets Support users (helpdesk duties) Liaise with other key IT suppliers, include MIS, phone provider, MDP supplier, hardware & software suppliers and cloud service providers. Work with the management team to propose and implement any major upgrade work required to support the needs of the business now and in the future. Maintain and enhance the IT Certification as the business and its customer base demands. Manage replacement program for hardware, including planning in advance for major expenses Report appropriate KPIs and metrics for the clients IT Systems Work with External providers for specialist services The successful IT Technical lead will need: Thorough knowledge of MS operating systems & other software; especially Windows 10/11 & Server 2019/2022 Experience with managing & administering m365 services Understanding of best practice network design, firewall, VLAN & VPN Configuration Awareness of network resilience, data integrity & backup and GDPR Working knowledge of Cyber Essentials Plus IT security certification program Background with configuring & deploying android devices, RDS and ESET & barracuda security solutions. Ability to provide first line support to users. The IT Technical Lead will be the 1st, 2nd and 3rd line support all in one so the successful applicant will need to demonstrate a broad range of skills and experience. If you believe you are the right person for this role and are looking for a change please APPLY today with your CV and Hannah will be in touch!
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Job Title: IT Support Specialist - Tier 1 Team Leader Location: Manchester Salary: £35,000 - £40,000 Job Type: Full Time, Permanent We are looking for an experienced IT Support Specialist - Tier 2 or Tier 3 to join our Technical Team as Tier 1 Team Leader, working from our Manchester office. We offer some flexibility to work from home. You will possess a range of infrastructure skills, have demonstrable experience working as part of a busy helpdesk team, and be passionate about delivering customer success. Ideally, you will have some experience in managing a team of support technicians, delegating tasks to team members, and managing the training of team members to ensure they realise their potential. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London. About the role: Using PSA/RMM tools such as Datto Autotask, Datto RMM and IT Glue to provide high-quality technical support, which directly contributes to customer success Leading the integration of Autotask at Tier 1 and across other Desktop activities, you will be responsible for the creation of intuitive datasets to drive higher levels of performance Identification of skills required to achieve organisational goals Developing training programmes for Tier 1 to include certifications, workshops, and mentoring opportunities Identification of development pathways for Tier 1 Team Creation of SMART team and individual objectives for Tier 1 Team that align with organizational goals Following ITIL best practices and framework that focus on aligning IT services with the needs of the business Troubleshooting and resolving technical issues across a broad client base via remote connectivity, telephone, or Teams Remote diagnostics along with analysis and monitoring Production of service management reports and analysis of SLAs and performance Management of operational requirements for Eccles office such as coordinating Health & Safety matters Technical Experience: Knowledge of Microsoft cloud solutions including MS 365, Azure, Gsuite and AWS suites Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Cybersecurity & Network infrastructure Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge Experience of Hospitality products such as PMS and POS systems and associated interfaces is beneficial Understanding around core IT compliance for GDPR & PCI/DSS etc. Candidates with Microsoft Certifications would prove advantageous Enjoys working as a core member of a technical team Thrives on understanding and being aware of new and current technologies IT related degree or equivalent is highly desirable Personal Attributes: Friendly, professional, and passionate about tech Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Mar 26, 2024
Full time
Job Title: IT Support Specialist - Tier 1 Team Leader Location: Manchester Salary: £35,000 - £40,000 Job Type: Full Time, Permanent We are looking for an experienced IT Support Specialist - Tier 2 or Tier 3 to join our Technical Team as Tier 1 Team Leader, working from our Manchester office. We offer some flexibility to work from home. You will possess a range of infrastructure skills, have demonstrable experience working as part of a busy helpdesk team, and be passionate about delivering customer success. Ideally, you will have some experience in managing a team of support technicians, delegating tasks to team members, and managing the training of team members to ensure they realise their potential. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London. About the role: Using PSA/RMM tools such as Datto Autotask, Datto RMM and IT Glue to provide high-quality technical support, which directly contributes to customer success Leading the integration of Autotask at Tier 1 and across other Desktop activities, you will be responsible for the creation of intuitive datasets to drive higher levels of performance Identification of skills required to achieve organisational goals Developing training programmes for Tier 1 to include certifications, workshops, and mentoring opportunities Identification of development pathways for Tier 1 Team Creation of SMART team and individual objectives for Tier 1 Team that align with organizational goals Following ITIL best practices and framework that focus on aligning IT services with the needs of the business Troubleshooting and resolving technical issues across a broad client base via remote connectivity, telephone, or Teams Remote diagnostics along with analysis and monitoring Production of service management reports and analysis of SLAs and performance Management of operational requirements for Eccles office such as coordinating Health & Safety matters Technical Experience: Knowledge of Microsoft cloud solutions including MS 365, Azure, Gsuite and AWS suites Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Cybersecurity & Network infrastructure Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge Experience of Hospitality products such as PMS and POS systems and associated interfaces is beneficial Understanding around core IT compliance for GDPR & PCI/DSS etc. Candidates with Microsoft Certifications would prove advantageous Enjoys working as a core member of a technical team Thrives on understanding and being aware of new and current technologies IT related degree or equivalent is highly desirable Personal Attributes: Friendly, professional, and passionate about tech Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
Mar 26, 2024
Full time
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
Who you'll be working for: King's College London is an internationally renowned university delivering exceptional education and world-leading research. It is based over several London campuses. Overview: King's College London's IT Department is looking for enthusiastic, motivated, apprentices with great communication skills to kick start their IT career and join us in providing excellent customer service and IT Support for King's staff and students. You'll be joining our End User Services Desktop Team, who are the front of house for King's IT, and support people at all levels of the University. You'll become an integral part of our Desktop support team, providing advice and technical assistance to King's staff and students, both in person at our walk up IT HelpDesks, and via support tickets. Working location: Strand, London, WC2R 2LS Salary: £23,898 per annum. What the job entails: Your off-the-job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve a shift on our IT HelpDesk assisting King's staff and students with in-person IT support and assistance, and the rest of the day working closely with our Desktop Team. You will work on an 18-month contract with us while you complete your studies, and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship. Our team supports a range of IT hardware and software including: Windows and MacOS laptops and desktops Android and IOS phones/ tablets Microsoft 365 and other specialist software Audio visual equipment for teaching and learning And lots more! Duties: You'll be responsible for: Providing technical and customer service support via a rota at campus-based locations Processing support tickets assigned to the End User Services team and ensure their timely completion Participating in cross team working and training Ensuring knowledge and skills are developed on the supported IT infrastructure Functioning as an IT ambassador providing advice and knowledge where appropriate Contributing actively to the continual service improvement process Contributing to the IT knowledge base and documentation What we are looking for: Skills and qualities: Basic computer literacy Basic customer services experience Ability to identify and manage priorities Excellent written and oral communication skills Ability to articulate ideas to both technical and non-technical audiences Proactive approach to work Ability to set and achieve goals for self within the framework provided Willingness to update personal knowledge and a commitment to continuous improvement Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Competitive pay - We offer a salary competitive within the sector. King's is proud to be an accredited London Living Wage employer Excellent pensions - You'll join one of our highly competitive pension schemes Families and carers - We offer leave and assistance to support your parenting and caring commitments Time off - In addition to public holidays, you'll receive 27 days' paid leave each year (30, if you have a clinical contract) and four extra days at Christmas Flexible working - Our flexible working provisions are designed to help you to balance your personal and professional lives Wellbeing, community and support - We offer discounted gym membership and sports facilities, an employee assistance programme, events, free lectures and more Development - Your development goals will be supported through a number of inclusive programmes and activities Discounts - We give you access to a wide range of discounts through the NUS, NHS, and third party arrangements Visa and immigration costs - We provide interest-free loans to cover UK visa fees and Immigration Health Surcharge costs Travel to work - We offer interest-free season ticket loans and also operate a popular Cycle2Work scheme Future prospects: There may be permanent employment after finishing your apprenticeship at King's College - with well defined career paths. Additionally, there may be opportunities to undertake further apprenticeship training. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 26, 2024
Full time
Who you'll be working for: King's College London is an internationally renowned university delivering exceptional education and world-leading research. It is based over several London campuses. Overview: King's College London's IT Department is looking for enthusiastic, motivated, apprentices with great communication skills to kick start their IT career and join us in providing excellent customer service and IT Support for King's staff and students. You'll be joining our End User Services Desktop Team, who are the front of house for King's IT, and support people at all levels of the University. You'll become an integral part of our Desktop support team, providing advice and technical assistance to King's staff and students, both in person at our walk up IT HelpDesks, and via support tickets. Working location: Strand, London, WC2R 2LS Salary: £23,898 per annum. What the job entails: Your off-the-job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve a shift on our IT HelpDesk assisting King's staff and students with in-person IT support and assistance, and the rest of the day working closely with our Desktop Team. You will work on an 18-month contract with us while you complete your studies, and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship. Our team supports a range of IT hardware and software including: Windows and MacOS laptops and desktops Android and IOS phones/ tablets Microsoft 365 and other specialist software Audio visual equipment for teaching and learning And lots more! Duties: You'll be responsible for: Providing technical and customer service support via a rota at campus-based locations Processing support tickets assigned to the End User Services team and ensure their timely completion Participating in cross team working and training Ensuring knowledge and skills are developed on the supported IT infrastructure Functioning as an IT ambassador providing advice and knowledge where appropriate Contributing actively to the continual service improvement process Contributing to the IT knowledge base and documentation What we are looking for: Skills and qualities: Basic computer literacy Basic customer services experience Ability to identify and manage priorities Excellent written and oral communication skills Ability to articulate ideas to both technical and non-technical audiences Proactive approach to work Ability to set and achieve goals for self within the framework provided Willingness to update personal knowledge and a commitment to continuous improvement Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Competitive pay - We offer a salary competitive within the sector. King's is proud to be an accredited London Living Wage employer Excellent pensions - You'll join one of our highly competitive pension schemes Families and carers - We offer leave and assistance to support your parenting and caring commitments Time off - In addition to public holidays, you'll receive 27 days' paid leave each year (30, if you have a clinical contract) and four extra days at Christmas Flexible working - Our flexible working provisions are designed to help you to balance your personal and professional lives Wellbeing, community and support - We offer discounted gym membership and sports facilities, an employee assistance programme, events, free lectures and more Development - Your development goals will be supported through a number of inclusive programmes and activities Discounts - We give you access to a wide range of discounts through the NUS, NHS, and third party arrangements Visa and immigration costs - We provide interest-free loans to cover UK visa fees and Immigration Health Surcharge costs Travel to work - We offer interest-free season ticket loans and also operate a popular Cycle2Work scheme Future prospects: There may be permanent employment after finishing your apprenticeship at King's College - with well defined career paths. Additionally, there may be opportunities to undertake further apprenticeship training. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Solihull Sixth Form College is a specialist provider of A level, BTEC and T level education to 16-19 year olds from Solihull and Birmingham. The College is part of the Summit Learning Trust and is overseen by a Board of Governors. Role Purpose: As part of the IT centralised services team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met. Main Duties and Responsibilities: Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls/tickets and logging them on the helpdesk with accurate and appropriate details. Ensure the IT helpdesk is consistently manned, in conjunction with other members of the team. Assist in creating a structured approach to rolling out new hardware and software. Install new software and hardware and ensure latest software upgrades are implemented. Manage Apple, Android and Windows devices using either onsite or cloud based management systems. Maintain user identities in onsite or cloud based management systems. Provision devices with operating systems, software and configuration profiles. Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly. Person Specification - IT Support Technician: The successful candidate will be suitably qualified with a breadth of relevant experience and capable of inspiring trust and confidence across a diverse range of students, staff and parents. Essential: Some demonstrable aptitude towards working in IT Recognised and relevant IT qualifications Knowledge of basic IT Concepts An understanding of the importance of Safeguarding within a school setting Relevant Experience: Experience of working with or using key software such as: Windows operating systems, Apple Mac OS, Microsoft Office and Anti-virus software Experience of maintaining, installing, implementing & troubleshooting a range of IT hardware and software systems. Familiarity with network servers and WiFi installations Basic understanding of the fundamentals of IT for IT infrastructure Knowledge of Core IT technologies e.g. configuring and supporting the current Windows desktop, operating systems. The college is committed to continuing to develop any successful candidate, and, upon completion of the apprenticeship, will be open to discussing a permanent role if the apprenticeship is successful. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Healthcare cash plan Gym discounts Free Tea and Coffee Cycle to Work Scheme Free onsite parking Employee Assistance Programme (EAP): Our EAP is provided by an independent professional provider that you or your family (partner and children age 18-24) can contact as and when you need to access support on a wide range of personal or professional issues. Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 26, 2024
Full time
Solihull Sixth Form College is a specialist provider of A level, BTEC and T level education to 16-19 year olds from Solihull and Birmingham. The College is part of the Summit Learning Trust and is overseen by a Board of Governors. Role Purpose: As part of the IT centralised services team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met. Main Duties and Responsibilities: Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls/tickets and logging them on the helpdesk with accurate and appropriate details. Ensure the IT helpdesk is consistently manned, in conjunction with other members of the team. Assist in creating a structured approach to rolling out new hardware and software. Install new software and hardware and ensure latest software upgrades are implemented. Manage Apple, Android and Windows devices using either onsite or cloud based management systems. Maintain user identities in onsite or cloud based management systems. Provision devices with operating systems, software and configuration profiles. Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly. Person Specification - IT Support Technician: The successful candidate will be suitably qualified with a breadth of relevant experience and capable of inspiring trust and confidence across a diverse range of students, staff and parents. Essential: Some demonstrable aptitude towards working in IT Recognised and relevant IT qualifications Knowledge of basic IT Concepts An understanding of the importance of Safeguarding within a school setting Relevant Experience: Experience of working with or using key software such as: Windows operating systems, Apple Mac OS, Microsoft Office and Anti-virus software Experience of maintaining, installing, implementing & troubleshooting a range of IT hardware and software systems. Familiarity with network servers and WiFi installations Basic understanding of the fundamentals of IT for IT infrastructure Knowledge of Core IT technologies e.g. configuring and supporting the current Windows desktop, operating systems. The college is committed to continuing to develop any successful candidate, and, upon completion of the apprenticeship, will be open to discussing a permanent role if the apprenticeship is successful. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Healthcare cash plan Gym discounts Free Tea and Coffee Cycle to Work Scheme Free onsite parking Employee Assistance Programme (EAP): Our EAP is provided by an independent professional provider that you or your family (partner and children age 18-24) can contact as and when you need to access support on a wide range of personal or professional issues. Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title: IT Support Specialist - Tier 1 Team Leader Location: Manchester Salary: 35,000 - 40,000 Job Type: Full Time, Permanent We are looking for an experienced IT Support Specialist - Tier 2 or Tier 3 to join our Technical Team as Tier 1 Team Leader, working from our Manchester office. We offer some flexibility to work from home. You will possess a range of infrastructure skills, have demonstrable experience working as part of a busy helpdesk team, and be passionate about delivering customer success. Ideally, you will have some experience in managing a team of support technicians, delegating tasks to team members, and managing the training of team members to ensure they realise their potential. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London. About the role: Using PSA/RMM tools such as Datto Autotask, Datto RMM and IT Glue to provide high-quality technical support, which directly contributes to customer success Leading the integration of Autotask at Tier 1 and across other Desktop activities, you will be responsible for the creation of intuitive datasets to drive higher levels of performance Identification of skills required to achieve organisational goals Developing training programmes for Tier 1 to include certifications, workshops, and mentoring opportunities Identification of development pathways for Tier 1 Team Creation of SMART team and individual objectives for Tier 1 Team that align with organizational goals Following ITIL best practices and framework that focus on aligning IT services with the needs of the business Troubleshooting and resolving technical issues across a broad client base via remote connectivity, telephone, or Teams Remote diagnostics along with analysis and monitoring Production of service management reports and analysis of SLAs and performance Management of operational requirements for Eccles office such as coordinating Health & Safety matters Technical Experience: Knowledge of Microsoft cloud solutions including MS 365, Azure, Gsuite and AWS suites Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Cybersecurity & Network infrastructure Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge Experience of Hospitality products such as PMS and POS systems and associated interfaces is beneficial Understanding around core IT compliance for GDPR & PCI/DSS etc. Candidates with Microsoft Certifications would prove advantageous Enjoys working as a core member of a technical team Thrives on understanding and being aware of new and current technologies IT related degree or equivalent is highly desirable Personal Attributes: Friendly, professional, and passionate about tech Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Mar 26, 2024
Full time
Job Title: IT Support Specialist - Tier 1 Team Leader Location: Manchester Salary: 35,000 - 40,000 Job Type: Full Time, Permanent We are looking for an experienced IT Support Specialist - Tier 2 or Tier 3 to join our Technical Team as Tier 1 Team Leader, working from our Manchester office. We offer some flexibility to work from home. You will possess a range of infrastructure skills, have demonstrable experience working as part of a busy helpdesk team, and be passionate about delivering customer success. Ideally, you will have some experience in managing a team of support technicians, delegating tasks to team members, and managing the training of team members to ensure they realise their potential. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London. About the role: Using PSA/RMM tools such as Datto Autotask, Datto RMM and IT Glue to provide high-quality technical support, which directly contributes to customer success Leading the integration of Autotask at Tier 1 and across other Desktop activities, you will be responsible for the creation of intuitive datasets to drive higher levels of performance Identification of skills required to achieve organisational goals Developing training programmes for Tier 1 to include certifications, workshops, and mentoring opportunities Identification of development pathways for Tier 1 Team Creation of SMART team and individual objectives for Tier 1 Team that align with organizational goals Following ITIL best practices and framework that focus on aligning IT services with the needs of the business Troubleshooting and resolving technical issues across a broad client base via remote connectivity, telephone, or Teams Remote diagnostics along with analysis and monitoring Production of service management reports and analysis of SLAs and performance Management of operational requirements for Eccles office such as coordinating Health & Safety matters Technical Experience: Knowledge of Microsoft cloud solutions including MS 365, Azure, Gsuite and AWS suites Proven experience with Desktop & Server solutions across the Microsoft stack Experience working with Cybersecurity & Network infrastructure Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Overview ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge Experience of Hospitality products such as PMS and POS systems and associated interfaces is beneficial Understanding around core IT compliance for GDPR & PCI/DSS etc. Candidates with Microsoft Certifications would prove advantageous Enjoys working as a core member of a technical team Thrives on understanding and being aware of new and current technologies IT related degree or equivalent is highly desirable Personal Attributes: Friendly, professional, and passionate about tech Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning and knowledge Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
Mar 25, 2024
Full time
IT Support Apprentice Location: Glasgow, G3 7UL Salary: Competitive, DOE Contract: Full time, Permanent Benefits: Pension : Employee contribution 2.5% and employer 5.5%, Holidays : 35 days (including bank holidays), Life Cover : Death in Service 4 x salary Working Hours : 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defense sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defense sectors. An exciting opportunity has arisen for an IT Support Apprentice. Under the supervision and guidance of the IT team, you will acquire the skills and on-the-job training to provide Denholm Energy Services and its subsidiary companies with effective support across the full range of IT activities. You will assist the Group IT team with IT systems support across a range of UK and overseas subsidiaries, including liaison with application, system, and equipment vendors. For Head Office and Group subsidiaries this includes: Support for business applications, including first line support, detailed investigation, and escalation to appropriate vendor where necessary. Installation, configuration, and administration of business applications including upgrades and patching. Administration of IT users and shared network folder access System administration of DES specific applications, databases, and servers Liaison with business application vendors including provisioning of remote support account access. Liaison with 3rd Party Helpdesk and Infrastructure teams Management and configuration of networking devices: switches, routers, and firewalls Documentation of system changes, procedures, and implementation records. Technical skills to be achieved: Microsoft Cloud Technologies Office 365 Azure Intune Autopilot Windows 11 Windows Server 2012 R2 - latest release Active Directory SQL Server Citrix VMware vSphere Networking Protocols WiFi and Router setup Some travel within UK and overseas may be required. Candidate Profile The successful candidate will be motivated and eager to embark on a career journey in IT, with a blend of technical aptitude, enthusiasm, and a commitment to learning. You will have a passion for problem-solving, be seeking an apprenticeship opportunity to further develop your customer service skills and work as part of a team to work to specific deadlines and contribute to innovative IT projects. Denholm Energy Services represents an excellent opportunity to gain experience within a busy IT team in a role that will provide a great value to anyone looking to build their career in IT. If you believe you have what it takes to join our team, please submit your CV! No agencies please.
Purpose of Role Provide exceptional technical support service to your colleagues and act as first point of contact for technical queries regarding the systems and technology. Support the Technology Team with development of key systems, services and functions, and help to deliver the teams strategic priorities, in line with the Business Plan. Work with third-party delivery partners across helpdesk, cybersecurity and infrastructure. Responsibilities Deliver high quality technical support to the teams, seen as technical expert for systems and digital platforms. Provide meaningful technical analysis and insights to issues and high-quality end user support to colleagues. Proactively identify opportunities to improve processes related to system issues, whilst providing resolutions to queries, as required. Responsible for delivering a high-quality new starters, movers and leavers process and induction to ensure positive employee experience. Perform user acceptance testing for system enhancements, as required, and define specifications for system enhancements or fixes. More is included within the full job description. Key Stakeholders Technology Team Other company Directorates Third-Party Delivery Partners Skills and Experience Proven experience of working within a support team or similar and providing an excellent service to customers/clients. Experience in providing technical support, troubleshooting and issue resolution for complex software systems. Experience in computer science, software engineering or other related discipline, desirable but not required. Experience in supporting data platforms on cloud environments (Azure, AWS etc), desirable but not required. Skilled in applying analytics to support data-driven advice and guidance on products. Proficient in Microsoft 365 Business Apps and Power Tools such as PowerBI, Flow, PowerAutomate and PowerApps. Previous experience of building dashboards and visualisations using PowerBI tools, advantageous. Experience in maintaining a cybersecurity environment, such as SOC/SIEM and SOAR, and working with third-party cybersecurity delivery partners to maintain a secure environment. Experience in implementing and maintaining accreditation for Cyber Essentials and Cyber Essentials+. Leading by example on cybersecurity best practice, and defending business's information and interests. Interpersonal Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Technically confident and willing to share best practice and learnings with colleagues. Strong collaborator who values input from colleagues for greater business success; works to improve self and team effectiveness. Applies consideration and pragmatism to prioritising and organising workload, whilst ensuring professionally and collaboratively working towards deadlines. Proactive, natural problem solver who sees the bigger picture, whilst operating with a level of autonomy. High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues. There may be occasions where the post holder is required to work outside of standard hours for general work purposes and to attend meetings and events where occasional travel may be required. The post holder is expected to carry out other duties from time to time commensurate with their role. What you need to do now If you're interested in this role, and obtain majority of the skills requires, pleasedo get in touch via my email or call me on +. If this role doesn't fit what you're looking for, but are still on the market, please feel free to get in touch and i can assist with your job search. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 22, 2024
Full time
Purpose of Role Provide exceptional technical support service to your colleagues and act as first point of contact for technical queries regarding the systems and technology. Support the Technology Team with development of key systems, services and functions, and help to deliver the teams strategic priorities, in line with the Business Plan. Work with third-party delivery partners across helpdesk, cybersecurity and infrastructure. Responsibilities Deliver high quality technical support to the teams, seen as technical expert for systems and digital platforms. Provide meaningful technical analysis and insights to issues and high-quality end user support to colleagues. Proactively identify opportunities to improve processes related to system issues, whilst providing resolutions to queries, as required. Responsible for delivering a high-quality new starters, movers and leavers process and induction to ensure positive employee experience. Perform user acceptance testing for system enhancements, as required, and define specifications for system enhancements or fixes. More is included within the full job description. Key Stakeholders Technology Team Other company Directorates Third-Party Delivery Partners Skills and Experience Proven experience of working within a support team or similar and providing an excellent service to customers/clients. Experience in providing technical support, troubleshooting and issue resolution for complex software systems. Experience in computer science, software engineering or other related discipline, desirable but not required. Experience in supporting data platforms on cloud environments (Azure, AWS etc), desirable but not required. Skilled in applying analytics to support data-driven advice and guidance on products. Proficient in Microsoft 365 Business Apps and Power Tools such as PowerBI, Flow, PowerAutomate and PowerApps. Previous experience of building dashboards and visualisations using PowerBI tools, advantageous. Experience in maintaining a cybersecurity environment, such as SOC/SIEM and SOAR, and working with third-party cybersecurity delivery partners to maintain a secure environment. Experience in implementing and maintaining accreditation for Cyber Essentials and Cyber Essentials+. Leading by example on cybersecurity best practice, and defending business's information and interests. Interpersonal Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Technically confident and willing to share best practice and learnings with colleagues. Strong collaborator who values input from colleagues for greater business success; works to improve self and team effectiveness. Applies consideration and pragmatism to prioritising and organising workload, whilst ensuring professionally and collaboratively working towards deadlines. Proactive, natural problem solver who sees the bigger picture, whilst operating with a level of autonomy. High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues. There may be occasions where the post holder is required to work outside of standard hours for general work purposes and to attend meetings and events where occasional travel may be required. The post holder is expected to carry out other duties from time to time commensurate with their role. What you need to do now If you're interested in this role, and obtain majority of the skills requires, pleasedo get in touch via my email or call me on +. If this role doesn't fit what you're looking for, but are still on the market, please feel free to get in touch and i can assist with your job search. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you an IT graduate Technician looking for your first permanent IT support role? Do you want a role with training with an opportunity to learn a wide range of IT skills? Are you looking for a truly secure career? Do you have customer service experience? Are you an organised problem solver with excellent communication skills? Are you looking for a role with future career opportunities? If so, this might be the role for you I am working with Hawkley Hall High School in Wigan (WN3) to find them a Graduate IT Technician to provide IT assistance to staff across their secondary school. Hawkley Hall High School is a large secondary school with an excellent reputation. Part of the Rowan Learning Trust, a growing MAT likely to have further opportunities for you as your career progresses. Important Details re the Graduate IT Technician Role: Salary is £24702 - £27334 working all year round. Excellent pension with employer contributions of up to 19.6%. Training and development available. Funding available for industry recognised IT qualifications. Working alongside another graduate technician. Reporting to the area IT Manager. Duties: The Graduate IT Technician will provide IT support to staff and pupils, including preparation, and routine maintenance of resources/equipment Support the school's move to cloud first by providing support for staff and students Actively participate in training opportunities and further development of the cloud first environment Collaborate with colleagues across the Trust Contributing at school level on the migration of data and system to the cloud environment Actively engage with staff throughout the migration process and afterwards Perform routine fault repairs of software and hardware Perform network fault-finding and diagnosis as required Install new software and peripherals as required Install and maintain software and hardware as required Manage and maintain adequate stock levels of consumables Help teaching and support staff with advice regarding software and hardware as required Timely and accurate preparation and use of specialist equipment / resources / materials as required by staff / curriculum etc. Maintain accurate records as requested Liaise with third-party support providers as appropriate Investigate and research new technologies, hardware and software and assist in implementation Deliver training to teaching and support staff in the use of school systems Monitor and prioritise IT helpdesk tickets Support the remote learning provision in school Contribute to promoting a cyber-aware culture within school The Graduate IT Technician Must Have: An IT related degree or similar comprehensive IT training course. GCSE grade C or above (or equivalent) in English and Maths Knowledge of PC Hardware/Software & Network Systems/Printers Must enjoy seeing jobs through to completion Must be able to work on own initiative, and to specific deadlines Excellent communication skills Positive attitude Patience and determination Be able to work with and around staff and students in a school setting Flexibility An empathy with children Approachable The ability to organise workload. The ability to work without direct supervision. The ability to work as a member of a team The ability to effectively supervise others The ability to maintain confidentiality Excellent attendance and punctuality record Advantages but not Essential: Full UK driving license Experience of working in an IT Support Environment. Experience of server management. Experience of working in a school environment. Sound knowledge of Active Directory, Server 2012/ 2016/ 2019, Windows 10/ 11 etc. Knowledge of major Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security & Compliance, Intune, Autopilot, Teams, etc. Evidence of experience managing projects Logical approach to problem solving Experience of working with Apple technologies (iPods, iPads, iMacs etc.) Knowledge of imaging and software deployment techniques (SCCM, Intune) I am managing the recruitment of this role, and any direct enquiries will be forwarded to Appoint-Ed. This role is subject to an enhanced child workforce DBS. If you are the Graduate IT Technician Hawkley Hall High School are searching for, let's talk. Please send your CV via this ad or call the Appoint-Ed office and speak with Kellie
Mar 22, 2024
Full time
Are you an IT graduate Technician looking for your first permanent IT support role? Do you want a role with training with an opportunity to learn a wide range of IT skills? Are you looking for a truly secure career? Do you have customer service experience? Are you an organised problem solver with excellent communication skills? Are you looking for a role with future career opportunities? If so, this might be the role for you I am working with Hawkley Hall High School in Wigan (WN3) to find them a Graduate IT Technician to provide IT assistance to staff across their secondary school. Hawkley Hall High School is a large secondary school with an excellent reputation. Part of the Rowan Learning Trust, a growing MAT likely to have further opportunities for you as your career progresses. Important Details re the Graduate IT Technician Role: Salary is £24702 - £27334 working all year round. Excellent pension with employer contributions of up to 19.6%. Training and development available. Funding available for industry recognised IT qualifications. Working alongside another graduate technician. Reporting to the area IT Manager. Duties: The Graduate IT Technician will provide IT support to staff and pupils, including preparation, and routine maintenance of resources/equipment Support the school's move to cloud first by providing support for staff and students Actively participate in training opportunities and further development of the cloud first environment Collaborate with colleagues across the Trust Contributing at school level on the migration of data and system to the cloud environment Actively engage with staff throughout the migration process and afterwards Perform routine fault repairs of software and hardware Perform network fault-finding and diagnosis as required Install new software and peripherals as required Install and maintain software and hardware as required Manage and maintain adequate stock levels of consumables Help teaching and support staff with advice regarding software and hardware as required Timely and accurate preparation and use of specialist equipment / resources / materials as required by staff / curriculum etc. Maintain accurate records as requested Liaise with third-party support providers as appropriate Investigate and research new technologies, hardware and software and assist in implementation Deliver training to teaching and support staff in the use of school systems Monitor and prioritise IT helpdesk tickets Support the remote learning provision in school Contribute to promoting a cyber-aware culture within school The Graduate IT Technician Must Have: An IT related degree or similar comprehensive IT training course. GCSE grade C or above (or equivalent) in English and Maths Knowledge of PC Hardware/Software & Network Systems/Printers Must enjoy seeing jobs through to completion Must be able to work on own initiative, and to specific deadlines Excellent communication skills Positive attitude Patience and determination Be able to work with and around staff and students in a school setting Flexibility An empathy with children Approachable The ability to organise workload. The ability to work without direct supervision. The ability to work as a member of a team The ability to effectively supervise others The ability to maintain confidentiality Excellent attendance and punctuality record Advantages but not Essential: Full UK driving license Experience of working in an IT Support Environment. Experience of server management. Experience of working in a school environment. Sound knowledge of Active Directory, Server 2012/ 2016/ 2019, Windows 10/ 11 etc. Knowledge of major Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security & Compliance, Intune, Autopilot, Teams, etc. Evidence of experience managing projects Logical approach to problem solving Experience of working with Apple technologies (iPods, iPads, iMacs etc.) Knowledge of imaging and software deployment techniques (SCCM, Intune) I am managing the recruitment of this role, and any direct enquiries will be forwarded to Appoint-Ed. This role is subject to an enhanced child workforce DBS. If you are the Graduate IT Technician Hawkley Hall High School are searching for, let's talk. Please send your CV via this ad or call the Appoint-Ed office and speak with Kellie
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 24, 2022
Full time
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 24, 2022
Full time
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Sep 20, 2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.