Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Data Governance Analyst An established financial services business based in Darlington are currently on the lookout for a Data Governance Analyst as they look to further build and develop their data governance framework organisation-wise. The role of the Data Governance Analyst is to work closely with stakeholders across the various business units to develop and implement robust data governance standards, processes and controls. They are the guardians of the organisation's data, ensuring accuracy, integrity, and compliance. You will be expected to: Contribute to the design, implementation, and maintenance of a data governance framework including policies, standards, and procedures to ensure data integrity, privacy, and security across the organisation. Collaborate with business users to identify the data governance requirements and define data quality metrics. Assist in conducting data profiling and analysis to identify data quality issues and recommend corrective actions. Provide guidance and support to business units on data governance best practices. Work with the enterprise architects in designing and overseeing the implementation of effective solutions and models to store and retrieve data Assist in managing data-related risks and help develop strategies to mitigate potential vulnerabilities. Examine and identify database structures by evaluating the business operations, applications and processes. Contribute to the assessment, design & implementation of information systems to guarantee company functionality. Provide accurate analysis to support updates for management and executive teams on Data Governance progress Assist in the migration of data from legacy systems to new solutions The role is offering a salary of up to £52,500 in addition to a 10% bonus and substantial pension consisting of 10.5% employee and 17.3% employer contributions. The office is in Darlington, with an expectation of office visitations 1-2 days per week. Applications will be taking place ASAP - apply today to register your interest. Please note: Candidates must be based in the UK of relative locality to Darlington Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 25, 2024
Full time
Data Governance Analyst An established financial services business based in Darlington are currently on the lookout for a Data Governance Analyst as they look to further build and develop their data governance framework organisation-wise. The role of the Data Governance Analyst is to work closely with stakeholders across the various business units to develop and implement robust data governance standards, processes and controls. They are the guardians of the organisation's data, ensuring accuracy, integrity, and compliance. You will be expected to: Contribute to the design, implementation, and maintenance of a data governance framework including policies, standards, and procedures to ensure data integrity, privacy, and security across the organisation. Collaborate with business users to identify the data governance requirements and define data quality metrics. Assist in conducting data profiling and analysis to identify data quality issues and recommend corrective actions. Provide guidance and support to business units on data governance best practices. Work with the enterprise architects in designing and overseeing the implementation of effective solutions and models to store and retrieve data Assist in managing data-related risks and help develop strategies to mitigate potential vulnerabilities. Examine and identify database structures by evaluating the business operations, applications and processes. Contribute to the assessment, design & implementation of information systems to guarantee company functionality. Provide accurate analysis to support updates for management and executive teams on Data Governance progress Assist in the migration of data from legacy systems to new solutions The role is offering a salary of up to £52,500 in addition to a 10% bonus and substantial pension consisting of 10.5% employee and 17.3% employer contributions. The office is in Darlington, with an expectation of office visitations 1-2 days per week. Applications will be taking place ASAP - apply today to register your interest. Please note: Candidates must be based in the UK of relative locality to Darlington Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Your new company This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst. Your new role We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk. What you'll need to succeed As an IT Helpdesk Analyst, you will be responsible for: Serving as the main point of contact for users who need assistance with IT issues. Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries. Troubleshooting desktop environments that run on the Microsoft Windows operating system. Providing front-line support for all system users and maintaining their desktop equipment. Assigning queries to the appropriate resource and generating management reports on queries. Training users on how to use the technology provided and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2-3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes and techniques. Working knowledge of remote access solutions (Microsoft's Remote Help). Ability to work as part of a distributed support team. Good communication skills with IT hardware and software suppliers. What's on offer? Competitive salary between £35,000 - £40,000 (depending on experience). Performance-based bonus. Additional information on the package once in process (including benefits and full job description). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2024
Full time
Your new company This exciting opportunity is within an Investment Management client based in Central London. My client are looking to expand their IT team, and are hiring an IT Helpdesk Analyst. Your new role We are looking for an IT Helpdesk Officer to join our team on a full-time, permanent basis. You will work in our office and provide first and second line support for our users, as well as ensure the smooth operation of the Help Desk. What you'll need to succeed As an IT Helpdesk Analyst, you will be responsible for: Serving as the main point of contact for users who need assistance with IT issues. Managing user requests through the clients' Helpdesk system and keeping them updated on the status of their queries. Troubleshooting desktop environments that run on the Microsoft Windows operating system. Providing front-line support for all system users and maintaining their desktop equipment. Assigning queries to the appropriate resource and generating management reports on queries. Training users on how to use the technology provided and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2-3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes and techniques. Working knowledge of remote access solutions (Microsoft's Remote Help). Ability to work as part of a distributed support team. Good communication skills with IT hardware and software suppliers. What's on offer? Competitive salary between £35,000 - £40,000 (depending on experience). Performance-based bonus. Additional information on the package once in process (including benefits and full job description). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 25, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
We are looking for a highly capable Contract Analyst to support Contract Management, including Management of Payment Certificates, Co-ordination of Variation / Compensation Events, data analysis including spend profiles for AWE's Infrastructure call-off contracts. You will be interpreting contractual requirements, collaborating on contractual change with both internal and external stakeholders. To ensure success as a Contract Analyst, you should possess knowledge of the NEC4 Contract and ideally have experience in a Construction Contracts. The successful candidate will understand the requirements of capital contracts, Frameworks and agreements that the Business entered into and advise on how to get the most favourable outcomes for AWE, that put delivery to time, cost and quality at the centre. Other duties and responsibilities of the Contract Analyst include, but are not limited to: Reviewing contracts to prevent potential disputes and financial risks Analysing contract clauses, stipulations, obligations, and liabilities Recommending and drafting contract amendments Reviewing and approving Application for Payment Ensuring that contract terms comply with legal requirements and policies Documenting and maintaining files Managing change and Stakeholders Package: from £ 34,470 to £45,000 (depending on your suitability and level of experience) Location: Reading As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Apr 25, 2024
Full time
We are looking for a highly capable Contract Analyst to support Contract Management, including Management of Payment Certificates, Co-ordination of Variation / Compensation Events, data analysis including spend profiles for AWE's Infrastructure call-off contracts. You will be interpreting contractual requirements, collaborating on contractual change with both internal and external stakeholders. To ensure success as a Contract Analyst, you should possess knowledge of the NEC4 Contract and ideally have experience in a Construction Contracts. The successful candidate will understand the requirements of capital contracts, Frameworks and agreements that the Business entered into and advise on how to get the most favourable outcomes for AWE, that put delivery to time, cost and quality at the centre. Other duties and responsibilities of the Contract Analyst include, but are not limited to: Reviewing contracts to prevent potential disputes and financial risks Analysing contract clauses, stipulations, obligations, and liabilities Recommending and drafting contract amendments Reviewing and approving Application for Payment Ensuring that contract terms comply with legal requirements and policies Documenting and maintaining files Managing change and Stakeholders Package: from £ 34,470 to £45,000 (depending on your suitability and level of experience) Location: Reading As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site "This job role is suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station) and working from home as a personal choice. If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time." Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Location: Remote Work Pattern: Full-time/Permanent Must be eligible for SC Clearance The Role: We are seeking a talented and experienced Solution Architect to join our dynamic team. The Solution Architect will be responsible for designing and overseeing the implementation of innovative and effective software and hardware solutions that address the needs of our organization and our clients. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering complex projects on time and within budget. Experience Gov experience APIs - API and Event Based architecture design patterns, including pub-sub and data streaming Secure File Transfers AWS Kafka Kong Azure Kubernetes Azure Service Bus Architecting events-based architecture across multiple data centres and public clouds API Gateway and micro-gateway patterns and capabilities such as traffic control, security, logging, monitoring and authentication e.g. Kong API Gateway Agile/DevOps delivery methodologies and best practice. Microservice and API-Led architecture and integration design tools, techniques and best practice. Public cloud technologies, cloud hosting, container, and networking design patterns, tools and best practice. COTS, Relational databases The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: • Join a rapidly expanding start-up where personal growth is a part of our DNA. • Benefit from a flexible work environment focused on deliverable outcomes. • Receive private medical insurance through Aviva. • Enjoy the benefits of a company pension plan through Nest. • 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • A highly collaborative and collegial environment with opportunities for career advancement. • Be encouraged to take bold steps and embrace a mindset of experimentation. • Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 25, 2024
Full time
Location: Remote Work Pattern: Full-time/Permanent Must be eligible for SC Clearance The Role: We are seeking a talented and experienced Solution Architect to join our dynamic team. The Solution Architect will be responsible for designing and overseeing the implementation of innovative and effective software and hardware solutions that address the needs of our organization and our clients. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering complex projects on time and within budget. Experience Gov experience APIs - API and Event Based architecture design patterns, including pub-sub and data streaming Secure File Transfers AWS Kafka Kong Azure Kubernetes Azure Service Bus Architecting events-based architecture across multiple data centres and public clouds API Gateway and micro-gateway patterns and capabilities such as traffic control, security, logging, monitoring and authentication e.g. Kong API Gateway Agile/DevOps delivery methodologies and best practice. Microservice and API-Led architecture and integration design tools, techniques and best practice. Public cloud technologies, cloud hosting, container, and networking design patterns, tools and best practice. COTS, Relational databases The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: • Join a rapidly expanding start-up where personal growth is a part of our DNA. • Benefit from a flexible work environment focused on deliverable outcomes. • Receive private medical insurance through Aviva. • Enjoy the benefits of a company pension plan through Nest. • 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • A highly collaborative and collegial environment with opportunities for career advancement. • Be encouraged to take bold steps and embrace a mindset of experimentation. • Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Apr 25, 2024
Full time
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Apr 25, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Job Title: Digital Forensic Analyst Location: Stoke-on-Trent Duration: Permanent Salary: Up to £36,000 + Benefits + Overtime (£40,000 OTE) Sanderson Recruitment is proud to partner with one of the UK's prominent leaders in the field of digital forensics to recruit a skilled Digital Forensics Analyst. Company Overview: With a strong reputation for excellence and a commitment to staying at the forefront of technological advancements, this client provides comprehensive digital investigation and cyber security services to a diverse range of clientele.The team is comprised of seasoned professionals with extensive expertise in computer science, cyber security, and forensic analysis. They specialise in uncovering digital evidence, conducting thorough examinations of computer systems and mobile devices, and providing expert testimony in legal proceedings.Our client prides themselves on our unwavering dedication to quality, integrity, and professionalism. Their customers include law enforcement agencies, legal firms, corporate entities, and individuals seeking reliable solutions for complex digital challenges. Role Overview: As a Digital Forensics Analyst, you will play a pivotal role in capturing, preserving, processing, and analysing data from a wide array of systems, serving our extensive and diverse client base. Utilising state-of-the-art forensic tools and methodologies, you will conduct meticulous examinations of digital evidence, producing comprehensive reports of findings that adhere to the highest standards of quality and accuracy. In addition, you will have the opportunity to present your findings in court when required, providing crucial expert testimony that contributes to legal proceedings. You will also be required to operate within a framework of rigorous accreditation, adhering to industry standards, national guidelines, and ISO 17025 standards. You will be expected to work in alignment with our client's robust scope of accreditation, following established procedures and protocols to ensure the integrity and reliability of their forensic processes. Responsibilities: Conduct thorough examinations using leading forensic tools such as Cellebrite Touch/4PC, Cellebrite Physical Analyser, MSAB XRY, MSAB XAMN, Forensic Tool Kit, Magnet AXIOM, X-Ways, Griffeye Analyse, and Semantics 21 LASERi-X. Employ a variety of advanced techniques to ensure comprehensive analysis. Extract, analyse, and present data from a diverse range of PC, digital, and IT systems. Interpret and analyse data, with proficiency in coding languages such as Python to manipulate data effectively. Generate detailed reports that showcase findings accurately. Attend court proceedings to deliver findings and conclusions, providing expert testimony under cross-examination. Contribute to team training and development initiatives. Maintain utmost attention to data security and integrity throughout all processes. Provide prompt assistance to clients by addressing technical queries effectively. Represent the company at industry events and engagements. Requirements: Demonstrated proficiency in handling digital information across various formats. Exceptional accuracy and attention to detail in all aspects of forensic analysis. Excellent verbal and written communication skills to effectively convey findings and insights. Strong presentation abilities to articulate complex technical information clearly and persuasively. Knowledge and practical experience in forensic laboratory practices and procedures. Prior experience in data analysis and digital forensics within the criminal justice system. Familiarity with ISO 17025 standards is advantageous. A degree with first or second-class honours in a relevant field is preferred, though not mandatory.
Apr 25, 2024
Full time
Job Title: Digital Forensic Analyst Location: Stoke-on-Trent Duration: Permanent Salary: Up to £36,000 + Benefits + Overtime (£40,000 OTE) Sanderson Recruitment is proud to partner with one of the UK's prominent leaders in the field of digital forensics to recruit a skilled Digital Forensics Analyst. Company Overview: With a strong reputation for excellence and a commitment to staying at the forefront of technological advancements, this client provides comprehensive digital investigation and cyber security services to a diverse range of clientele.The team is comprised of seasoned professionals with extensive expertise in computer science, cyber security, and forensic analysis. They specialise in uncovering digital evidence, conducting thorough examinations of computer systems and mobile devices, and providing expert testimony in legal proceedings.Our client prides themselves on our unwavering dedication to quality, integrity, and professionalism. Their customers include law enforcement agencies, legal firms, corporate entities, and individuals seeking reliable solutions for complex digital challenges. Role Overview: As a Digital Forensics Analyst, you will play a pivotal role in capturing, preserving, processing, and analysing data from a wide array of systems, serving our extensive and diverse client base. Utilising state-of-the-art forensic tools and methodologies, you will conduct meticulous examinations of digital evidence, producing comprehensive reports of findings that adhere to the highest standards of quality and accuracy. In addition, you will have the opportunity to present your findings in court when required, providing crucial expert testimony that contributes to legal proceedings. You will also be required to operate within a framework of rigorous accreditation, adhering to industry standards, national guidelines, and ISO 17025 standards. You will be expected to work in alignment with our client's robust scope of accreditation, following established procedures and protocols to ensure the integrity and reliability of their forensic processes. Responsibilities: Conduct thorough examinations using leading forensic tools such as Cellebrite Touch/4PC, Cellebrite Physical Analyser, MSAB XRY, MSAB XAMN, Forensic Tool Kit, Magnet AXIOM, X-Ways, Griffeye Analyse, and Semantics 21 LASERi-X. Employ a variety of advanced techniques to ensure comprehensive analysis. Extract, analyse, and present data from a diverse range of PC, digital, and IT systems. Interpret and analyse data, with proficiency in coding languages such as Python to manipulate data effectively. Generate detailed reports that showcase findings accurately. Attend court proceedings to deliver findings and conclusions, providing expert testimony under cross-examination. Contribute to team training and development initiatives. Maintain utmost attention to data security and integrity throughout all processes. Provide prompt assistance to clients by addressing technical queries effectively. Represent the company at industry events and engagements. Requirements: Demonstrated proficiency in handling digital information across various formats. Exceptional accuracy and attention to detail in all aspects of forensic analysis. Excellent verbal and written communication skills to effectively convey findings and insights. Strong presentation abilities to articulate complex technical information clearly and persuasively. Knowledge and practical experience in forensic laboratory practices and procedures. Prior experience in data analysis and digital forensics within the criminal justice system. Familiarity with ISO 17025 standards is advantageous. A degree with first or second-class honours in a relevant field is preferred, though not mandatory.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Apr 25, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Tier 3 Cyber SOC Analyst - Full time Contract - 9 months I am working with an award-winning insurance company who have are offering a 9 month, full-time contract starting ASAP with extension potential. You will be working hybrid 1/2 a week in London and work 9-5pm shifts, so this role is great for someone who wants a stable work-life balance. My client are looking for someone with: British Nationality Experience as a Tier 3 SOC analyst/Incident Responder OR experience as a Tier 3 SOC Engineer undertaking the activities of Threat Hunting and Detections Engineering Splunk experience Mentored Tier 1/2 SOC analysts Strong problem solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services If you are looking for a great opportunity to work with a diverse and dedicated team, to learn new skills, and work with cutting edge security technology, then this one is for you! My client are interviewing next week, so if you're interested please email me asap at or message me on LinkedIn so I can share further details on rate and company info. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Apr 25, 2024
Full time
Tier 3 Cyber SOC Analyst - Full time Contract - 9 months I am working with an award-winning insurance company who have are offering a 9 month, full-time contract starting ASAP with extension potential. You will be working hybrid 1/2 a week in London and work 9-5pm shifts, so this role is great for someone who wants a stable work-life balance. My client are looking for someone with: British Nationality Experience as a Tier 3 SOC analyst/Incident Responder OR experience as a Tier 3 SOC Engineer undertaking the activities of Threat Hunting and Detections Engineering Splunk experience Mentored Tier 1/2 SOC analysts Strong problem solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services If you are looking for a great opportunity to work with a diverse and dedicated team, to learn new skills, and work with cutting edge security technology, then this one is for you! My client are interviewing next week, so if you're interested please email me asap at or message me on LinkedIn so I can share further details on rate and company info. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Apr 25, 2024
Full time
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 25, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website