ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Marketing Assistant Location: Essex Salary £27000 - £30000 + £6000 Car Allowance Accountabilities and Responsibilities: Contribute to crafting and executing an integrated plan for sourcing and selling equipment, ensuring it meets agreed profit targets. Spearhead the marketing strategy to modernize traditional channels for equipment disposal sales in the UK and Ireland (UKI). Take the lead on remarketing activities in specified territories and with clients as directed by the Head of Trading. Integrate sales, maintenance, and commercial personnel into equipment remarketing initiatives effectively. Generate and disseminate performance reports according to established metrics. Optimize profitability from the disposal of equipment from our systems. Efficiently manage the removal of systems through effective project management. Provide support for Group remarketing efforts as necessary. Fulfill routine management reporting requirements as outlined. Undertake additional responsibilities as delegated by the remarketing manager. Capability Profile: Skills (Essential/Desirable): Prioritize customer needs and emphasize quality. Exhibit strong leadership and interpersonal skills. Communicate effectively both orally and in writing. Proficient in computer skills, including Microsoft Office and Equipment Database management. Demonstrate excellent problem-solving abilities. Show interest in enhancing efficiency and exploring innovative techniques for improving working practices. Work well independently and collaboratively within a dynamic team environment. Experience (Essential/Desirable): Possess a minimum of 3 years of experience in customer service or purchasing roles. Familiarity with relevant national and local regulatory standards.
May 18, 2024
Full time
Marketing Assistant Location: Essex Salary £27000 - £30000 + £6000 Car Allowance Accountabilities and Responsibilities: Contribute to crafting and executing an integrated plan for sourcing and selling equipment, ensuring it meets agreed profit targets. Spearhead the marketing strategy to modernize traditional channels for equipment disposal sales in the UK and Ireland (UKI). Take the lead on remarketing activities in specified territories and with clients as directed by the Head of Trading. Integrate sales, maintenance, and commercial personnel into equipment remarketing initiatives effectively. Generate and disseminate performance reports according to established metrics. Optimize profitability from the disposal of equipment from our systems. Efficiently manage the removal of systems through effective project management. Provide support for Group remarketing efforts as necessary. Fulfill routine management reporting requirements as outlined. Undertake additional responsibilities as delegated by the remarketing manager. Capability Profile: Skills (Essential/Desirable): Prioritize customer needs and emphasize quality. Exhibit strong leadership and interpersonal skills. Communicate effectively both orally and in writing. Proficient in computer skills, including Microsoft Office and Equipment Database management. Demonstrate excellent problem-solving abilities. Show interest in enhancing efficiency and exploring innovative techniques for improving working practices. Work well independently and collaboratively within a dynamic team environment. Experience (Essential/Desirable): Possess a minimum of 3 years of experience in customer service or purchasing roles. Familiarity with relevant national and local regulatory standards.
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
May 18, 2024
Full time
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
Assistant Store Manager Cambridge Permanent Position Great opportunity to work as Assistant Store Manager for a high profile , well-loved brand based out of Cambridge. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. Your Role: Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance you'll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Your Experience : Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
Assistant Store Manager Cambridge Permanent Position Great opportunity to work as Assistant Store Manager for a high profile , well-loved brand based out of Cambridge. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. Your Role: Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance you'll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Your Experience : Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Agency in relation to this vacancy.
Operations Analyst (Broadband) BCR/AK/11098 Birmingham, Jewellery Quarter 25,000 + up to 20% annual bonus + great benefits including private health care Bell Cornwall Recruitment are looking for an experienced Operations Analyst to join a leading utilities company based in the Jewellery Quarter, who have a focus on sustainability and modernisation. Our client is looking for individuals who can leverage their expertise to contribute to their mission of providing innovative solutions in the world of utility management. Key Responsibilities: As an experienced Operations Analyst, you will play a pivotal role within the Operations Team. Your extensive background in the broadband and utilities sector will be put to use through: - Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs. - Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs. - Delivering exceptional customer service and educating customers on utility matters. - Successfully handling a substantial volume of objections and losses during peak periods (July - September). - Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June. The ideal Operations Analyst will have: Substantial prior experience in the utilities sector, with a strong focus broadband particularly in operational or back-office roles. Experience with processing Broadband orders Demonstrable robust communication ability and data analysis skills is imperative. Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 17, 2024
Full time
Operations Analyst (Broadband) BCR/AK/11098 Birmingham, Jewellery Quarter 25,000 + up to 20% annual bonus + great benefits including private health care Bell Cornwall Recruitment are looking for an experienced Operations Analyst to join a leading utilities company based in the Jewellery Quarter, who have a focus on sustainability and modernisation. Our client is looking for individuals who can leverage their expertise to contribute to their mission of providing innovative solutions in the world of utility management. Key Responsibilities: As an experienced Operations Analyst, you will play a pivotal role within the Operations Team. Your extensive background in the broadband and utilities sector will be put to use through: - Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs. - Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs. - Delivering exceptional customer service and educating customers on utility matters. - Successfully handling a substantial volume of objections and losses during peak periods (July - September). - Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June. The ideal Operations Analyst will have: Substantial prior experience in the utilities sector, with a strong focus broadband particularly in operational or back-office roles. Experience with processing Broadband orders Demonstrable robust communication ability and data analysis skills is imperative. Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on Cathedral Road, Cardiff backing on to Sophia Gardens. We re a very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy We re currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly on the database. The role will also include a requirement for assisting in packaging and despatch departments and including logging in and booking assignments as required. Could suit a person who has finished a degree in IT or college depending on qualifications and tests. Technical Support - Key Responsibilities: (Required) Good problem solving/IT skills. Support of internal computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for customer support Provide the best level of customer service for our customers in the realm of ID production equipment, RFID technology, and a range of ID production software. Perform maintenance on ID production equipment, such as card software, card printers and troubleshooting. Proactively seek to develop your own knowledge on the ever-evolving technologies that exist in the smartcard and ID industry. Maintain internal IT requirements. (Required) Perform SQL queries to fetch a multitude of data directly from our databases. (Required) Own your own vehicle with a full driving license to allow you to drive to customer sites when required for demonstration of software and support issues. Being a highly specialised industry, the perfect candidate will be keen to learn and integrate themselves into the role to the best of their ability. Previous experience in RFID or knowledge in this area would be a bonus. Smart to casual work attire Standard holidays Company pension Generous car allowance Could consider 10am - 4:30pm Monday to Friday or full-time employment. Salary - £11.44 per hour.
May 17, 2024
Full time
Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on Cathedral Road, Cardiff backing on to Sophia Gardens. We re a very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy We re currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly on the database. The role will also include a requirement for assisting in packaging and despatch departments and including logging in and booking assignments as required. Could suit a person who has finished a degree in IT or college depending on qualifications and tests. Technical Support - Key Responsibilities: (Required) Good problem solving/IT skills. Support of internal computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for customer support Provide the best level of customer service for our customers in the realm of ID production equipment, RFID technology, and a range of ID production software. Perform maintenance on ID production equipment, such as card software, card printers and troubleshooting. Proactively seek to develop your own knowledge on the ever-evolving technologies that exist in the smartcard and ID industry. Maintain internal IT requirements. (Required) Perform SQL queries to fetch a multitude of data directly from our databases. (Required) Own your own vehicle with a full driving license to allow you to drive to customer sites when required for demonstration of software and support issues. Being a highly specialised industry, the perfect candidate will be keen to learn and integrate themselves into the role to the best of their ability. Previous experience in RFID or knowledge in this area would be a bonus. Smart to casual work attire Standard holidays Company pension Generous car allowance Could consider 10am - 4:30pm Monday to Friday or full-time employment. Salary - £11.44 per hour.
Development Programme Assistant Location: Peterborough / Remote Salary: 24,700 (In probation) rising to 26,000 The Vacancy Two Positions Full Time - Monday to Friday (Apply online only)hrs CKH are excited to be introducing brand new positions to our Programme Office Team. We are looking to recruit two Development Programme Assistants to provide administrative support to the development directorate. You will be predominantly Home Based although you may be required to attend team meetings and should therefore be within a commutable distance of Peterborough. Core Responsibilities include (but are not limited to): Acting as the first point of contact for the Development Directorate dealing effectively with both internal and external enquiries. Managing these services on a day-to-day basis ensuring all phone calls and customer enquiries to the teams are answered and responded to in line with our service standards. Supporting the development managers and external agencies providing services with compliancy, contract administration, performance monitoring and reporting. In conjunction with Development Managers maintaining accurate details of new properties and hand over dates ensuring data is shared with relevant teams. Engage with external partners over the telephone and email assisting with their enquiries to a successful outcome. You can download a full job description at the bottom of this page. If you have experience of working in a similar administrative function, have knowledge of the development and planning process and excellent communication and influencing skills, this could be the role for you. This is a fantastic opportunity to join this growing team.
May 17, 2024
Full time
Development Programme Assistant Location: Peterborough / Remote Salary: 24,700 (In probation) rising to 26,000 The Vacancy Two Positions Full Time - Monday to Friday (Apply online only)hrs CKH are excited to be introducing brand new positions to our Programme Office Team. We are looking to recruit two Development Programme Assistants to provide administrative support to the development directorate. You will be predominantly Home Based although you may be required to attend team meetings and should therefore be within a commutable distance of Peterborough. Core Responsibilities include (but are not limited to): Acting as the first point of contact for the Development Directorate dealing effectively with both internal and external enquiries. Managing these services on a day-to-day basis ensuring all phone calls and customer enquiries to the teams are answered and responded to in line with our service standards. Supporting the development managers and external agencies providing services with compliancy, contract administration, performance monitoring and reporting. In conjunction with Development Managers maintaining accurate details of new properties and hand over dates ensuring data is shared with relevant teams. Engage with external partners over the telephone and email assisting with their enquiries to a successful outcome. You can download a full job description at the bottom of this page. If you have experience of working in a similar administrative function, have knowledge of the development and planning process and excellent communication and influencing skills, this could be the role for you. This is a fantastic opportunity to join this growing team.
We have an exciting new opportunity for a Assistant Project Manager to join our team based in Bristol . You will join us on a full time, permanent basis, working 37 hours per week . In return, you will receive a salary of £30,500 per annum About our Assistant Project Manager role: Are you looking for a place to belong and help others find their way home? We re looking for an Assistant Project Manager to help make a difference every single day. The Assistant Project Manager role supports Project Managers, Development Manager, and Investment Manager in delivering Development and Investment Programmes. You'll aid in various projects, ensuring compliance with legal standards, facilitating administrative tasks for bid submissions, acquisitions, and handover processes, all aimed at creating community sustainability and growth. Key Responsibilities as our Assistant Project Manager: Leading on the administrative support for the Development & Investment Project and taking ownership of certain aspects, such as traffic management plans or community art projects. Managing and maintaining accurate scheme files to satisfy audit requirements. Learning about the contractual obligations of budget schemes and with support, help to meet these and the requirements of Governance, Audit and the Financial Regulations with regards to the payments of invoices and legal transaction. Leading on the handover and defects processes, and assist the Project Managers in the preparation of Post Project Evaluations. Work alongside the project managers, and community teams to plan and arrange events connected with projects. Please be aware that this can require ad hoc work outside of the core working hours. Supporting with maintaining and relaying project information internally and externally. Developing an understanding of the relevant software (Proval, Sequel and SharePoint) Learning how to accurately manage and maintain forecasting of cashflows and completions. About our Assistant Project Manager: A-level education or equivalent experience. An interest and enthusiasm for affordable housing. Project management degree or high is desirable but not essential. Customer service experiences and have effective and appropriate communication skills where you can communicate with all levels of an organisation. Administration experience, including maintaining efficient and effective records. Ability to learn and understand how to identify, mitigate and manage risks and challenges within projects. Strong IT skills with knowledge and understand of finance and IT systems. Ability to take initiative and responsibility on project work and can work under tight deadlines in a high pressured environment. About Us: We are a friendly team of over 100 people and are committed to being a great place to work We are a Best Companies Very Good to Work For winner in 2023 We operate a hybrid working environment with a mix of in office and remote working We offer 30 days of annual leave + bank holidays + one day volunteering annually + the ability to buy up to five extra days each year We offer a £700 flexi-benefit that can be used towards breaks away, treatments, counselling, fitness activities insurance and many more options 6.16% pension contribution + life insurance Company sick pay of up to 14 weeks full pay + 14 weeks half pay Interest free employee loans up to £1000 Development opportunities via the Brighter Places university Paid professional memberships and subscriptions Plus a whole host of other benefits including; free immunisations, eye tests, discounted bus fares, independent financial advice, an employee assistance programme, fresh fruit in the offices and more Closing date: 23rd May 2024 If you feel you have the skills and experience as our Assistant Project Manager, then please click apply today! We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.
May 17, 2024
Full time
We have an exciting new opportunity for a Assistant Project Manager to join our team based in Bristol . You will join us on a full time, permanent basis, working 37 hours per week . In return, you will receive a salary of £30,500 per annum About our Assistant Project Manager role: Are you looking for a place to belong and help others find their way home? We re looking for an Assistant Project Manager to help make a difference every single day. The Assistant Project Manager role supports Project Managers, Development Manager, and Investment Manager in delivering Development and Investment Programmes. You'll aid in various projects, ensuring compliance with legal standards, facilitating administrative tasks for bid submissions, acquisitions, and handover processes, all aimed at creating community sustainability and growth. Key Responsibilities as our Assistant Project Manager: Leading on the administrative support for the Development & Investment Project and taking ownership of certain aspects, such as traffic management plans or community art projects. Managing and maintaining accurate scheme files to satisfy audit requirements. Learning about the contractual obligations of budget schemes and with support, help to meet these and the requirements of Governance, Audit and the Financial Regulations with regards to the payments of invoices and legal transaction. Leading on the handover and defects processes, and assist the Project Managers in the preparation of Post Project Evaluations. Work alongside the project managers, and community teams to plan and arrange events connected with projects. Please be aware that this can require ad hoc work outside of the core working hours. Supporting with maintaining and relaying project information internally and externally. Developing an understanding of the relevant software (Proval, Sequel and SharePoint) Learning how to accurately manage and maintain forecasting of cashflows and completions. About our Assistant Project Manager: A-level education or equivalent experience. An interest and enthusiasm for affordable housing. Project management degree or high is desirable but not essential. Customer service experiences and have effective and appropriate communication skills where you can communicate with all levels of an organisation. Administration experience, including maintaining efficient and effective records. Ability to learn and understand how to identify, mitigate and manage risks and challenges within projects. Strong IT skills with knowledge and understand of finance and IT systems. Ability to take initiative and responsibility on project work and can work under tight deadlines in a high pressured environment. About Us: We are a friendly team of over 100 people and are committed to being a great place to work We are a Best Companies Very Good to Work For winner in 2023 We operate a hybrid working environment with a mix of in office and remote working We offer 30 days of annual leave + bank holidays + one day volunteering annually + the ability to buy up to five extra days each year We offer a £700 flexi-benefit that can be used towards breaks away, treatments, counselling, fitness activities insurance and many more options 6.16% pension contribution + life insurance Company sick pay of up to 14 weeks full pay + 14 weeks half pay Interest free employee loans up to £1000 Development opportunities via the Brighter Places university Paid professional memberships and subscriptions Plus a whole host of other benefits including; free immunisations, eye tests, discounted bus fares, independent financial advice, an employee assistance programme, fresh fruit in the offices and more Closing date: 23rd May 2024 If you feel you have the skills and experience as our Assistant Project Manager, then please click apply today! We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We offer options around home and office flexible working, as well as a generous annual leave allowance and other benefits. We are seeking an Assistant Director of Information and Communications Technology to join our team. This role is responsible for ensuring that our ICT meets our corporate objectives at a strategic level and that we are compliant with information governance and data protection. The role is a key member of the Leadership Team and is expected to contribute to corporate decision making. This is a great opportunity to lead our amazing ICT team and promote a culture of technological innovation and curiosity. Requirements Outline of Key Responsibilities Providing strategic thought- leadership, expertise and guidance in all areas of technology and data Build strong relationships and ensure the ICT function is well integrated across the organisation Create, lead and implement a technology strategy and relevant roadmaps to support the company objectives and organisational needs Provide support to the ICT team in the day-to-day operations and ensuring that the performance of the ICT function exceeds the Service Level Agreement agreed with Leadership Team Identify, communicate and manage ICT risks appropriately Ensure an effective cyber security strategy and roadmap is in place with regular audits, assessments and testing We are looking for someone who has Experience of data governance and management Experience in leading an ICT function at a strategic level including cyber-security, service, architecture, infrastructure and strategy Detailed knowledge of ICT management and a wide variety of technologies, including research capabilities to identify and appraise new technologies and how they could be used Strong understanding of data protection and security regulations Strong advocacy of technology to improve customer experience and drive efficiency Confident understanding of ICT risks including cyber-security Strategic thinking and problem-solving abilities Benefits In return, we are offering An annual salary of £81,081 plus a car allowance of £5,000 per annum We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds Flexible working around a 37 hour week Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year Pension - between 7% - 12% dependant on individual contribution Life assurance - a payment of X3 your salary. Annual Flu Jab - provided each winter to all employees. Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points Competitive medical cashback plan "At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
May 17, 2024
Full time
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We offer options around home and office flexible working, as well as a generous annual leave allowance and other benefits. We are seeking an Assistant Director of Information and Communications Technology to join our team. This role is responsible for ensuring that our ICT meets our corporate objectives at a strategic level and that we are compliant with information governance and data protection. The role is a key member of the Leadership Team and is expected to contribute to corporate decision making. This is a great opportunity to lead our amazing ICT team and promote a culture of technological innovation and curiosity. Requirements Outline of Key Responsibilities Providing strategic thought- leadership, expertise and guidance in all areas of technology and data Build strong relationships and ensure the ICT function is well integrated across the organisation Create, lead and implement a technology strategy and relevant roadmaps to support the company objectives and organisational needs Provide support to the ICT team in the day-to-day operations and ensuring that the performance of the ICT function exceeds the Service Level Agreement agreed with Leadership Team Identify, communicate and manage ICT risks appropriately Ensure an effective cyber security strategy and roadmap is in place with regular audits, assessments and testing We are looking for someone who has Experience of data governance and management Experience in leading an ICT function at a strategic level including cyber-security, service, architecture, infrastructure and strategy Detailed knowledge of ICT management and a wide variety of technologies, including research capabilities to identify and appraise new technologies and how they could be used Strong understanding of data protection and security regulations Strong advocacy of technology to improve customer experience and drive efficiency Confident understanding of ICT risks including cyber-security Strategic thinking and problem-solving abilities Benefits In return, we are offering An annual salary of £81,081 plus a car allowance of £5,000 per annum We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds Flexible working around a 37 hour week Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year Pension - between 7% - 12% dependant on individual contribution Life assurance - a payment of X3 your salary. Annual Flu Jab - provided each winter to all employees. Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points Competitive medical cashback plan "At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past. You can expect to take calls for assistant from product installers, talk them through the insall and offer general support on calls or video links. Role Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests. Supporting key stakeholders in the business with ideas and support from customer feedback. Requirements Ideally having held a technical support role Have excellent communication skills, able to explain complex systems Strong problem solving skills, transparency and willing to go the extra mile. Please apply with your CV via the apply button.
May 17, 2024
Full time
We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past. You can expect to take calls for assistant from product installers, talk them through the insall and offer general support on calls or video links. Role Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests. Supporting key stakeholders in the business with ideas and support from customer feedback. Requirements Ideally having held a technical support role Have excellent communication skills, able to explain complex systems Strong problem solving skills, transparency and willing to go the extra mile. Please apply with your CV via the apply button.
Senior Software Engineer - B2B Remote (must be based in the United Kingdom) Salary: £50,000 - £60,000 We seek a detail-oriented problem solver who identifies issues and develops innovative solutions to join a highly motivated team of engineers working remotely on technically challenging projects in collaboration with our highly focused product management teams. Your work will enhance our platform and create delightful experiences for our users. You ll report directly to our Head of Engineering. As a Senior Software Engineer, we value your curiosity in all aspects of technology. Your role is to be an enthusiastic learner with an appetite for challenges and problem-solving and to increase knowledge within the team and drive change across the organisation. You'll be up-to-date with industry and technology trends and passionate about well-designed, well-defined, structured code. Championing new ideas, you will uphold a commitment to standards, testing, and following best practice processes. Your influence is critical in shaping our technical direction and fostering a culture of innovation. You'll have the opportunity to work on exciting projects that leverage the latest technologies, including Vue.js, Nuxt.js, and Typescript. We aim to deliver a seamless user experience that goes above and beyond. We believe in being open and transparent about our problems and enjoy helping our users and colleagues resolve their challenges. We're looking for someone who can take complete ownership of projects, and solutions individually or as a technical lead and enjoys researching and capturing new ideas and suggestions. Enjoy the benefits of a remote, asynchronous environment where you can achieve deep focus, balance work and life, and deliver cutting-edge solutions that make a difference. Join us in defining the future of our platform. Key responsibilities: Foster effective collaboration within our dedicated team to deliver high-quality, responsive applications. Mentor team members in integrating these applications with third-party APIs and services, showcasing best practices. Uphold and enforce standards by ensuring the production of clean, well-documented, and easily maintainable code. Leverage your problem-solving skills to troubleshoot and rectify application issues, understand the underlying causes, and devise comprehensive, long-term solutions. Stay informed and share knowledge about emerging trends and technologies to ensure the team remains at the forefront of the field. Lead initiatives to improve technical quality and project delivery within the team. Skills and experience: At least 5+ years of full-stack development experience using PHP, Typescript, Laravel, Vue.js, and Nuxt.js. Solid understanding of web development technologies, including PHP, MySQL, HTML, CSS, and JavaScript. Mastery of PHP 8.2 and Laravel 9+, emphasising a DevOps mindset, including observability, monitoring, and alerts. Proficiency in working with APIs and integrating third-party services. Excellent problem-solving skills, with an ability to troubleshoot application issues and understand their underlying causes. Ability to work independently and in a team, with excellent communication and stakeholder management skills. Expertise with Tailwind CSS or other structure-based CSS standards, such as BEM and SMACSS. A passion for following best practices and high standards in coding. About us: UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work (GPTW ). Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024. Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn t be a more exciting time to join us. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
May 17, 2024
Full time
Senior Software Engineer - B2B Remote (must be based in the United Kingdom) Salary: £50,000 - £60,000 We seek a detail-oriented problem solver who identifies issues and develops innovative solutions to join a highly motivated team of engineers working remotely on technically challenging projects in collaboration with our highly focused product management teams. Your work will enhance our platform and create delightful experiences for our users. You ll report directly to our Head of Engineering. As a Senior Software Engineer, we value your curiosity in all aspects of technology. Your role is to be an enthusiastic learner with an appetite for challenges and problem-solving and to increase knowledge within the team and drive change across the organisation. You'll be up-to-date with industry and technology trends and passionate about well-designed, well-defined, structured code. Championing new ideas, you will uphold a commitment to standards, testing, and following best practice processes. Your influence is critical in shaping our technical direction and fostering a culture of innovation. You'll have the opportunity to work on exciting projects that leverage the latest technologies, including Vue.js, Nuxt.js, and Typescript. We aim to deliver a seamless user experience that goes above and beyond. We believe in being open and transparent about our problems and enjoy helping our users and colleagues resolve their challenges. We're looking for someone who can take complete ownership of projects, and solutions individually or as a technical lead and enjoys researching and capturing new ideas and suggestions. Enjoy the benefits of a remote, asynchronous environment where you can achieve deep focus, balance work and life, and deliver cutting-edge solutions that make a difference. Join us in defining the future of our platform. Key responsibilities: Foster effective collaboration within our dedicated team to deliver high-quality, responsive applications. Mentor team members in integrating these applications with third-party APIs and services, showcasing best practices. Uphold and enforce standards by ensuring the production of clean, well-documented, and easily maintainable code. Leverage your problem-solving skills to troubleshoot and rectify application issues, understand the underlying causes, and devise comprehensive, long-term solutions. Stay informed and share knowledge about emerging trends and technologies to ensure the team remains at the forefront of the field. Lead initiatives to improve technical quality and project delivery within the team. Skills and experience: At least 5+ years of full-stack development experience using PHP, Typescript, Laravel, Vue.js, and Nuxt.js. Solid understanding of web development technologies, including PHP, MySQL, HTML, CSS, and JavaScript. Mastery of PHP 8.2 and Laravel 9+, emphasising a DevOps mindset, including observability, monitoring, and alerts. Proficiency in working with APIs and integrating third-party services. Excellent problem-solving skills, with an ability to troubleshoot application issues and understand their underlying causes. Ability to work independently and in a team, with excellent communication and stakeholder management skills. Expertise with Tailwind CSS or other structure-based CSS standards, such as BEM and SMACSS. A passion for following best practices and high standards in coding. About us: UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work (GPTW ). Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024. Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn t be a more exciting time to join us. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
May 16, 2024
Full time
Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, we are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. As we are a non-sponsoring company, you must already have the right to work in the UK. Benefits: Company pension Health & wellbeing programme Sick pay
May 15, 2024
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, we are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. As we are a non-sponsoring company, you must already have the right to work in the UK. Benefits: Company pension Health & wellbeing programme Sick pay
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. As our client is a non-sponsoring company, you must already have the right to work in the UK. Benefits: Company pension Health & wellbeing programme Sick pay
May 15, 2024
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. As our client is a non-sponsoring company, you must already have the right to work in the UK. Benefits: Company pension Health & wellbeing programme Sick pay
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
May 15, 2024
Full time
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
An exciting opportunity has emerged for a specialist Project Manager to join the housing services department at one of Adecco's key public sector clients. This is a full time (35 hours each week, Monday to Friday) temporary role initially for 4-5 months which may well lead to a permanent or long term Fixed Term Contract role, should the assignment go well. Based in our client's West London office for only two days each week, this role reports directly into the Head of Programme Management and the purpose of this role is to: Lead the projects to deliver a customer focussed housing management service and customer focussed leaseholder and home ownership service. Lead the delivery of the actions within the projects assigned to their role and work with the identified owners of the actions to ensure compliance against the agreed timescales. Provide regular updates on the project progress and the delivery of action plan and benefits associated with the project. Provide the project management support to the actions within the project and organise the stakeholder and staff. Lead negotiations with own and other service areas on the allocation of resources, systems and processes to implement and deliver the objectives of the project. Lead the identification of all associated risks and develop mitigations and actions plans to address risk and improve operational performance. Be responsible for co-ordinating communications and relationships with all key stakeholders, to implement the project. Contribute towards other service reviews as required by the Assistant Director Housing Management and the Head of Strategy and Performance. Be an active member of the housing directorate responsible for managing a portfolio of housing wide programmes and projects which deliver the statutory and non-statutory services to our residents Work in partnership with housing and all council departments to enable services to maximise HRA spend, deliver effective services to residents and customers and to meet the requirements of the consumer standards Provide leadership, planning and monitoring on housing programmes and projects, as allocated by the Head of Strategy and Performance, to ensure the delivery of Housings vision and objectives. Participate in the business and service planning process to ensure all projects are linked with the overall strategic direction of customer services and to recommend innovative approaches to service delivery in order encourage customers to access council services in the most cost-effective way. Input into the council's budget setting process and identify and manage projects which will contribute to achieving agreed savings targets. Build strong relationships, engage with and influence Members, external partners and council officers at all levels to promote the benefits of housing management projects and consumer standards Key deliverables include: staff changes, training and development, updated information for tenants, House Proud accreditation, improved collection and use of customer data. Our client is happy to consider applicants with strong project management experience from all backgrounds, but public sector/local government expertise would be highly desirable. Only applicants who feel they meet the above criteria (and can start on 1-2 weeks' notice maximum) need apply for this role.
May 15, 2024
Seasonal
An exciting opportunity has emerged for a specialist Project Manager to join the housing services department at one of Adecco's key public sector clients. This is a full time (35 hours each week, Monday to Friday) temporary role initially for 4-5 months which may well lead to a permanent or long term Fixed Term Contract role, should the assignment go well. Based in our client's West London office for only two days each week, this role reports directly into the Head of Programme Management and the purpose of this role is to: Lead the projects to deliver a customer focussed housing management service and customer focussed leaseholder and home ownership service. Lead the delivery of the actions within the projects assigned to their role and work with the identified owners of the actions to ensure compliance against the agreed timescales. Provide regular updates on the project progress and the delivery of action plan and benefits associated with the project. Provide the project management support to the actions within the project and organise the stakeholder and staff. Lead negotiations with own and other service areas on the allocation of resources, systems and processes to implement and deliver the objectives of the project. Lead the identification of all associated risks and develop mitigations and actions plans to address risk and improve operational performance. Be responsible for co-ordinating communications and relationships with all key stakeholders, to implement the project. Contribute towards other service reviews as required by the Assistant Director Housing Management and the Head of Strategy and Performance. Be an active member of the housing directorate responsible for managing a portfolio of housing wide programmes and projects which deliver the statutory and non-statutory services to our residents Work in partnership with housing and all council departments to enable services to maximise HRA spend, deliver effective services to residents and customers and to meet the requirements of the consumer standards Provide leadership, planning and monitoring on housing programmes and projects, as allocated by the Head of Strategy and Performance, to ensure the delivery of Housings vision and objectives. Participate in the business and service planning process to ensure all projects are linked with the overall strategic direction of customer services and to recommend innovative approaches to service delivery in order encourage customers to access council services in the most cost-effective way. Input into the council's budget setting process and identify and manage projects which will contribute to achieving agreed savings targets. Build strong relationships, engage with and influence Members, external partners and council officers at all levels to promote the benefits of housing management projects and consumer standards Key deliverables include: staff changes, training and development, updated information for tenants, House Proud accreditation, improved collection and use of customer data. Our client is happy to consider applicants with strong project management experience from all backgrounds, but public sector/local government expertise would be highly desirable. Only applicants who feel they meet the above criteria (and can start on 1-2 weeks' notice maximum) need apply for this role.
Multitask Recruitment Solutions have an exciting Opportunity for an IT Support Assistant based in Haslingden. (18 months Fixed term Possibly Permanent afterwards) The Role: Installation, configuration, and maintenance of all IT equipment & systems across different sites Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Setting up and modifying users accounts. Repairing and replacing IT equipment as necessary. Setting up and testing new technology. Possibly training other employees to improve their understanding of IT systems and equipment. Reasonable duties as required Ideal canditate should have: Computer Science / Computing HNC Standard of education Proficient with a range of Microsoft applications Customer-centric approach and a can-do attitude. Basic networking knowledge Passion for technology and a strong desire to learn Knowledge of Windows OS environments. Good communication skills Happy to work on their own initiative or as part of a team An ability to prioritise their workload Hands on and proactive approach A keen eye for detail Team Player If you would like to apply for this position then click the Apply button now! Multitask Recruitment Solutions is committed to equal opportunities for everyone, basing decisions solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy which can be found on our website. Whilst we make every effort to respond to all applications individually, due to high volumes, this is not always viable.
May 15, 2024
Contractor
Multitask Recruitment Solutions have an exciting Opportunity for an IT Support Assistant based in Haslingden. (18 months Fixed term Possibly Permanent afterwards) The Role: Installation, configuration, and maintenance of all IT equipment & systems across different sites Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Setting up and modifying users accounts. Repairing and replacing IT equipment as necessary. Setting up and testing new technology. Possibly training other employees to improve their understanding of IT systems and equipment. Reasonable duties as required Ideal canditate should have: Computer Science / Computing HNC Standard of education Proficient with a range of Microsoft applications Customer-centric approach and a can-do attitude. Basic networking knowledge Passion for technology and a strong desire to learn Knowledge of Windows OS environments. Good communication skills Happy to work on their own initiative or as part of a team An ability to prioritise their workload Hands on and proactive approach A keen eye for detail Team Player If you would like to apply for this position then click the Apply button now! Multitask Recruitment Solutions is committed to equal opportunities for everyone, basing decisions solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy which can be found on our website. Whilst we make every effort to respond to all applications individually, due to high volumes, this is not always viable.
JOB DESCRIPTION At NEXT, not only are we one of the UK's largest fashion retailers, but we're also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business. The Total Platform team at NEXT manage our exciting new business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments. About the role As an eCommerce Trading Assistant in the Total Platform team, you will be responsible for the relationship between Next and Victoria's Secret. You'll be an ambassador for Victoria's Secret and assisting in the day to day running of the brand across all Next platforms. You will support the Total Platform Management team to help identify and develop new initiatives that champion the brand attracting new customers and improving the overall customer experience for Victoria's Secret. What else will you be doing? Continually review information on sales, bestsellers & key online metrics to summarise performance trends. Educate yourself to know and understand the customer, across all sales channels, in the UK and internationally. Collaboration with colleagues and teams to test and learn what the customer wants. Ensure your recommendations have the customer's needs and wants at the forefront to deliver an increase in sales in the UK and internationally. Translates ideas into practical solutions that improve performance. Build a close understanding of the trading calendars & customer shopping behaviours in all markets and sales channels Share business knowledge quickly and develop a good understanding of business priorities. Identify improvements and developments of internal and external processes with a constant view of improving service and profitability. Support to champion additional online functionality and features that will grow sales in all markets Support in the execution of key strategic opportunities; liaising with internal and external stakeholders in order to get the job done. Attend all relevant internal meetings relating to the account Participates in productive meetings that focus on the task in hand. Accurate administration of key business documents required both internally and externally. What we're looking for If you have excellent communication skills with the ability to influence change, an analytical mind with an ability to analyse sales and trends and a passion for eCommerce and Fashion, this is the role for you! eCommerce trading experience is desired but not essential. Benefits Our offices are inspiring, yes. But we understand that life happens. So, we're big on making sure your work, works for you which is why we offer flexible working. Competitive salary range of £29,000 - £35,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking onsite at head office Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass & more! ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
May 15, 2024
Full time
JOB DESCRIPTION At NEXT, not only are we one of the UK's largest fashion retailers, but we're also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online. What's more, we're growing. Fast. And it's the kind of growth and investment that is exciting for everyone in our business. The Total Platform team at NEXT manage our exciting new business-to-business online service that offers brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management. We let brands focus on their product and creative, and we drive their new online business forward including innovations, sales, operations and technology developments. About the role As an eCommerce Trading Assistant in the Total Platform team, you will be responsible for the relationship between Next and Victoria's Secret. You'll be an ambassador for Victoria's Secret and assisting in the day to day running of the brand across all Next platforms. You will support the Total Platform Management team to help identify and develop new initiatives that champion the brand attracting new customers and improving the overall customer experience for Victoria's Secret. What else will you be doing? Continually review information on sales, bestsellers & key online metrics to summarise performance trends. Educate yourself to know and understand the customer, across all sales channels, in the UK and internationally. Collaboration with colleagues and teams to test and learn what the customer wants. Ensure your recommendations have the customer's needs and wants at the forefront to deliver an increase in sales in the UK and internationally. Translates ideas into practical solutions that improve performance. Build a close understanding of the trading calendars & customer shopping behaviours in all markets and sales channels Share business knowledge quickly and develop a good understanding of business priorities. Identify improvements and developments of internal and external processes with a constant view of improving service and profitability. Support to champion additional online functionality and features that will grow sales in all markets Support in the execution of key strategic opportunities; liaising with internal and external stakeholders in order to get the job done. Attend all relevant internal meetings relating to the account Participates in productive meetings that focus on the task in hand. Accurate administration of key business documents required both internally and externally. What we're looking for If you have excellent communication skills with the ability to influence change, an analytical mind with an ability to analyse sales and trends and a passion for eCommerce and Fashion, this is the role for you! eCommerce trading experience is desired but not essential. Benefits Our offices are inspiring, yes. But we understand that life happens. So, we're big on making sure your work, works for you which is why we offer flexible working. Competitive salary range of £29,000 - £35,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking onsite at head office Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass & more! ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Role Title: 1st Line Support Location: Wolverhampton (plus occassional travel to local sites) Salary: £21,500 Driving License and Personal Vehicle Required Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role Title: 1st Line Support Location: Wolverhampton (plus occassional travel to local sites) Salary: £21,500 Driving License and Personal Vehicle Required Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Hire Desk Assistant - Ringwood BH24 - Salary £23k Are you an ambitious, bright individual looking to take on a career in an office environment working for a leading equipment hire provider based in Ringwood? The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services and you will be responsible for building exceptional relationships with both clients and suppliers. The role will see you coordinating the entire hire process, from taking the initial order through to arranging delivery and collection, you will be liaising with every part of the organisation to ensure the needs of the customer are always met. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties will include: Monthly reporting Stock Control Organising Transport Liaising with depot staff Dealing with on-hires and off-hires Customer invoicing/account support Raising quotations Marketing through social media Assisting in the completion of asset and stock counts Key Skills: Must be computer literate Good Telephone Manner Well-organised and with a keen eye for detail Team Player This is an excellent opportunity for the right person who is enthusiastic, reliable and conscientious. Our client will provide full training in all aspects of their hugely successful business. Hours are Monday to Friday, 8.30 am to 5pm Free parking
May 15, 2024
Full time
Hire Desk Assistant - Ringwood BH24 - Salary £23k Are you an ambitious, bright individual looking to take on a career in an office environment working for a leading equipment hire provider based in Ringwood? The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services and you will be responsible for building exceptional relationships with both clients and suppliers. The role will see you coordinating the entire hire process, from taking the initial order through to arranging delivery and collection, you will be liaising with every part of the organisation to ensure the needs of the customer are always met. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties will include: Monthly reporting Stock Control Organising Transport Liaising with depot staff Dealing with on-hires and off-hires Customer invoicing/account support Raising quotations Marketing through social media Assisting in the completion of asset and stock counts Key Skills: Must be computer literate Good Telephone Manner Well-organised and with a keen eye for detail Team Player This is an excellent opportunity for the right person who is enthusiastic, reliable and conscientious. Our client will provide full training in all aspects of their hugely successful business. Hours are Monday to Friday, 8.30 am to 5pm Free parking