ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Employer description: Link Scheme Ltd is the operator of the LINK system as set out in the Financial Services (Banking Reform) Act 2013. It works with the Payments Systems Regulator (PSR) to achieve its core objectives of promoting innovation and competition in LINK and furthering the interests of people and businesses that use LINK. Overview: The IT Systems Coordinator Apprentice role presents an exciting opportunity to grow and contribute within our dynamic Information Technology team at Link Scheme. As an apprentice, you'll collaborate closely with our Information Technology Manager and their team to ensure the smooth operation, configuration, and security of technology across our corporate networks. You'll receive a formal qualification in IT support (cloud network specialist) Level (3) with an industry leading education specialist QA. This training will be provided in a virtual classroom basis. The role: Your responsibilities will span helping to oversee the entire corporate network, including the development and enforcement of operational policies and procedures. We're looking for someone eager to learn various IT disciplines to meet our evolving demands. Additionally, you'll be tasked with managing assets in our company's Configuration Management Database (CMDB) software and utilizing our IT Service Management (ITSM) system to log support incidents and requests efficiently. Salary: £22,000 per annum. Duties: While the role encompasses a variety of tasks, the successful candidate will be expected to learn how to provide day-to-day support while managing role responsibilities, including: Assist in troubleshooting on site or remote, technical issues and provide timely resolutions to ensure minimal disruption to operations. Assist maintaining and monitoring Tech team communication channels making sure requests for assistance are acknowledged, recorded and dealt with in a timely manner. Managing and maintaining various IT systems and platforms. Providing front line IT support to LSHL employees. Assist managing the onsite corporate network hardware and infrastructure. Assist IT Manager and IT systems coordinator creating, implementing and maintaining Corporate IT policies and procedures. Understand technology lifecycle planning assisting in maintaining a reliable and secure corporate IT network. Develop strong corporate relationships to assess colleagues and stakeholders' technology support and security needs. Help provide assessments and pitches IT equipment and service packages during meetings or presentations. In addition to your regular duties, you'll be required to work in the office 2 to 3 days a week, as necessary, to foster collaboration and address onsite support needs effectively. You may also occasionally attend offsite team or business events, providing opportunities for networking and team building beyond the office environment. Desired skills / qualities: Passion for learning technology Customer service centric Confident Good communication skills Approachable Good attitude Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Full time - 35 hours per week, Monday to Friday. Hybrid working Benefits: Performance related annual bonus of up to 10% of annual salary. Holiday: 25 days plus bank holidays along with a holiday purchase and buy back scheme of up to 5 days. Pension: 6% employer and 4% employee with the opportunity to contribute more into this through our AVC program. Private Medical Insurance, Single or Family cover. This is a taxable benefit. Private Dental Insurance, Single or Family cover. This is a taxable benefit. Critical Illness Cover, Single. Covered for 2x basic salary. This is a taxable benefit. Group Income Protection. Subject to scheme rules you are entitled to receive 50% of salary after 26 weeks of sick up to a max of 2 years. After this period, if it is agreed the employee cannot return to work a lump sum of x 3 salary is paid. Group Life Assurance. You are entitled to receive 4 times your basic gross annual salary. 2 days paid leave per year for volunteering opportunities. Employee wellbeing programme including EAP programme, free eye tests, annual health checkup. We are developing the programme and there will be more things to come. Free onsite parking and free onsite charging for anyone who has an electric or hybrid vehicle. Future prospects: You can continue your professional development and will be offered a full time role & become an IT assistant coordinator after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 25, 2024
Full time
Employer description: Link Scheme Ltd is the operator of the LINK system as set out in the Financial Services (Banking Reform) Act 2013. It works with the Payments Systems Regulator (PSR) to achieve its core objectives of promoting innovation and competition in LINK and furthering the interests of people and businesses that use LINK. Overview: The IT Systems Coordinator Apprentice role presents an exciting opportunity to grow and contribute within our dynamic Information Technology team at Link Scheme. As an apprentice, you'll collaborate closely with our Information Technology Manager and their team to ensure the smooth operation, configuration, and security of technology across our corporate networks. You'll receive a formal qualification in IT support (cloud network specialist) Level (3) with an industry leading education specialist QA. This training will be provided in a virtual classroom basis. The role: Your responsibilities will span helping to oversee the entire corporate network, including the development and enforcement of operational policies and procedures. We're looking for someone eager to learn various IT disciplines to meet our evolving demands. Additionally, you'll be tasked with managing assets in our company's Configuration Management Database (CMDB) software and utilizing our IT Service Management (ITSM) system to log support incidents and requests efficiently. Salary: £22,000 per annum. Duties: While the role encompasses a variety of tasks, the successful candidate will be expected to learn how to provide day-to-day support while managing role responsibilities, including: Assist in troubleshooting on site or remote, technical issues and provide timely resolutions to ensure minimal disruption to operations. Assist maintaining and monitoring Tech team communication channels making sure requests for assistance are acknowledged, recorded and dealt with in a timely manner. Managing and maintaining various IT systems and platforms. Providing front line IT support to LSHL employees. Assist managing the onsite corporate network hardware and infrastructure. Assist IT Manager and IT systems coordinator creating, implementing and maintaining Corporate IT policies and procedures. Understand technology lifecycle planning assisting in maintaining a reliable and secure corporate IT network. Develop strong corporate relationships to assess colleagues and stakeholders' technology support and security needs. Help provide assessments and pitches IT equipment and service packages during meetings or presentations. In addition to your regular duties, you'll be required to work in the office 2 to 3 days a week, as necessary, to foster collaboration and address onsite support needs effectively. You may also occasionally attend offsite team or business events, providing opportunities for networking and team building beyond the office environment. Desired skills / qualities: Passion for learning technology Customer service centric Confident Good communication skills Approachable Good attitude Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Full time - 35 hours per week, Monday to Friday. Hybrid working Benefits: Performance related annual bonus of up to 10% of annual salary. Holiday: 25 days plus bank holidays along with a holiday purchase and buy back scheme of up to 5 days. Pension: 6% employer and 4% employee with the opportunity to contribute more into this through our AVC program. Private Medical Insurance, Single or Family cover. This is a taxable benefit. Private Dental Insurance, Single or Family cover. This is a taxable benefit. Critical Illness Cover, Single. Covered for 2x basic salary. This is a taxable benefit. Group Income Protection. Subject to scheme rules you are entitled to receive 50% of salary after 26 weeks of sick up to a max of 2 years. After this period, if it is agreed the employee cannot return to work a lump sum of x 3 salary is paid. Group Life Assurance. You are entitled to receive 4 times your basic gross annual salary. 2 days paid leave per year for volunteering opportunities. Employee wellbeing programme including EAP programme, free eye tests, annual health checkup. We are developing the programme and there will be more things to come. Free onsite parking and free onsite charging for anyone who has an electric or hybrid vehicle. Future prospects: You can continue your professional development and will be offered a full time role & become an IT assistant coordinator after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Financial Data Analyst Great opportunity to join leading global professional service practice experiencing growth across the UK and in its Newcastle Data Analytics team. The business has efficiently developed extraordinary technologies, making huge strides in producing analytics with great speed, large data volumes and cutting edge automation. Thanks to growing demand and major business wins with large and blue chip clients operating in diverse market sectors, we're looking to recruit a Financial Data Analyst. Working in advance of Assurance assignments and in support of Planning and Review activity, main Financial Data Analyst responsibilities include: • Scoping analytics assignments with the client service team • Liaising with clients to obtain required data and extract from client systems • Developing an understanding of how to use popular accounting systems (e.g. SAP, ORACLE, SAGE) • Populating the company's proprietary analytical tools and understand the audit assurance obtained from them • Designing and performing tailored analysis to help the client service teams better understand the client's business and ledgers • Reviewing colleagues' work - readiness to buddy, coach, mentor and motivate • Liaising with audit service teams to understand the results of their investigations, root causes of anomalies/trends within the data and impact on the financial audit As Financial Data Analyst, you will need: • Strong, relevant Accountancy experience, perhaps gained in Accounts/Finance with a medium/large organisation or Finance Shared Service Centre • A solid understanding of key ledgers (AP/AR/GL) with exposure to more advanced accounting skills and knowledge - highly experienced Assistant Accountant, Accounts Assistant, Management Accountant, Analyst or Senior/Supervisor/Team Leader in Accounts Receivable/Accounts Payable • Ideally fully or part qualified qualified (ACCA, ICAEW, CIMA) or equivalent • Sound working knowledge of MS Excel, MS Access. MS SQL Server/Visual Basic ideally with ERP and Accounting systems also desireable but not essential • An understanding of Analytics and Audit processes • Strong communication • Customer focus, drive, confidence and initiative - an appetite for progression to management is advantageous • The ability to deal with high pressure situations and meet deadlines Rewards and benefits: • Salary c.£41,000 plus excellent flexible benefits package • To secure maximum specified pay/rewards, you must possess all outlined experience, skills and knowledge • Permanent role and fixed term contracts available • Attractive city centre office and hybrid working • Acknowledged as one of the world's best companies to work for Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK. Financial Data Analyst, Newcastle
Apr 25, 2024
Full time
Financial Data Analyst Great opportunity to join leading global professional service practice experiencing growth across the UK and in its Newcastle Data Analytics team. The business has efficiently developed extraordinary technologies, making huge strides in producing analytics with great speed, large data volumes and cutting edge automation. Thanks to growing demand and major business wins with large and blue chip clients operating in diverse market sectors, we're looking to recruit a Financial Data Analyst. Working in advance of Assurance assignments and in support of Planning and Review activity, main Financial Data Analyst responsibilities include: • Scoping analytics assignments with the client service team • Liaising with clients to obtain required data and extract from client systems • Developing an understanding of how to use popular accounting systems (e.g. SAP, ORACLE, SAGE) • Populating the company's proprietary analytical tools and understand the audit assurance obtained from them • Designing and performing tailored analysis to help the client service teams better understand the client's business and ledgers • Reviewing colleagues' work - readiness to buddy, coach, mentor and motivate • Liaising with audit service teams to understand the results of their investigations, root causes of anomalies/trends within the data and impact on the financial audit As Financial Data Analyst, you will need: • Strong, relevant Accountancy experience, perhaps gained in Accounts/Finance with a medium/large organisation or Finance Shared Service Centre • A solid understanding of key ledgers (AP/AR/GL) with exposure to more advanced accounting skills and knowledge - highly experienced Assistant Accountant, Accounts Assistant, Management Accountant, Analyst or Senior/Supervisor/Team Leader in Accounts Receivable/Accounts Payable • Ideally fully or part qualified qualified (ACCA, ICAEW, CIMA) or equivalent • Sound working knowledge of MS Excel, MS Access. MS SQL Server/Visual Basic ideally with ERP and Accounting systems also desireable but not essential • An understanding of Analytics and Audit processes • Strong communication • Customer focus, drive, confidence and initiative - an appetite for progression to management is advantageous • The ability to deal with high pressure situations and meet deadlines Rewards and benefits: • Salary c.£41,000 plus excellent flexible benefits package • To secure maximum specified pay/rewards, you must possess all outlined experience, skills and knowledge • Permanent role and fixed term contracts available • Attractive city centre office and hybrid working • Acknowledged as one of the world's best companies to work for Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK. Financial Data Analyst, Newcastle
IT TECHNICIAN OPPORTUNITY IN RUGELEY IT Technician role with experience as an IT Technician or in a similar role.Attractive benefits package£23,000 per annum Who you will be working for Our client, a school that joined a large educational trust in September 2013, has made significant progress in recent years, culminating in a 'good' Ofsted judgement in June 2023. Sponsored by a large educational trust, the school prioritises the quality of the educational experience, emphasizing creativity as the key to making connections and fostering resourcefulness in students. With a focus on individualised support, the school is committed to guiding each student towards fulfilling their potential and preparing them for the challenges of tomorrow's knowledge community. Benefits Health assured Employee assistant Programme Bike2Work scheme 25 days holiday + bank holidays Perk box Subscription Development and training opportunities for career progression Unlimited access to webinars with the National College IT Technician role As an IT technician, you'll work closely with the Regional IT Manager & Senior IT Technician to deliver exceptional IT support and customer service at the school. You'll be an integral part of the educational trust Team. Your responsibilities will include providing high-quality technical support to internal and external users, ensuring incidents and requests are logged and resolved promptly, and participating in weekly service desk reviews. You'll communicate effectively with staff until incidents or requests are resolved, escalate issues when necessary, and document fixes for common problems. Additionally, you'll prepare devices for use, offer technical advice, and continuously develop your knowledge and expertise in local and cloud-based systems, supporting others in their usage. Preferred skills and experience Maths and English GCSE to Grade C or above, (REQUIRED) Knowledge of Microsoft Windows environment, office software and other desktop products. Basic cyber security awareness. Basic understanding of General Data Protection Regulation Strong personal drive and willingness to get things done. A thorough understanding of up-to-date safeguarding requirements and best practice To be considered: Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only. Key skills: Maths and English GCSE to Grade C or above (or equivalent), experience of working in the IT sector, Knowledge of Microsoft Office, Basic cyber security awareness.
Apr 24, 2024
Full time
IT TECHNICIAN OPPORTUNITY IN RUGELEY IT Technician role with experience as an IT Technician or in a similar role.Attractive benefits package£23,000 per annum Who you will be working for Our client, a school that joined a large educational trust in September 2013, has made significant progress in recent years, culminating in a 'good' Ofsted judgement in June 2023. Sponsored by a large educational trust, the school prioritises the quality of the educational experience, emphasizing creativity as the key to making connections and fostering resourcefulness in students. With a focus on individualised support, the school is committed to guiding each student towards fulfilling their potential and preparing them for the challenges of tomorrow's knowledge community. Benefits Health assured Employee assistant Programme Bike2Work scheme 25 days holiday + bank holidays Perk box Subscription Development and training opportunities for career progression Unlimited access to webinars with the National College IT Technician role As an IT technician, you'll work closely with the Regional IT Manager & Senior IT Technician to deliver exceptional IT support and customer service at the school. You'll be an integral part of the educational trust Team. Your responsibilities will include providing high-quality technical support to internal and external users, ensuring incidents and requests are logged and resolved promptly, and participating in weekly service desk reviews. You'll communicate effectively with staff until incidents or requests are resolved, escalate issues when necessary, and document fixes for common problems. Additionally, you'll prepare devices for use, offer technical advice, and continuously develop your knowledge and expertise in local and cloud-based systems, supporting others in their usage. Preferred skills and experience Maths and English GCSE to Grade C or above, (REQUIRED) Knowledge of Microsoft Windows environment, office software and other desktop products. Basic cyber security awareness. Basic understanding of General Data Protection Regulation Strong personal drive and willingness to get things done. A thorough understanding of up-to-date safeguarding requirements and best practice To be considered: Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only. Key skills: Maths and English GCSE to Grade C or above (or equivalent), experience of working in the IT sector, Knowledge of Microsoft Office, Basic cyber security awareness.
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 24, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office. As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience and understanding of maintaining Technical schedules Able to work on your own initiative with minimal supervision in an assistant and administrative. capacity Written and verbal communication skills Excellent attention to detail Able to build and maintain relationships with both internal and external partners Strong IT skills and experience of using computers, preferably Excel, Power Projects & Word. Ability to prioritise and organise our work Knowledge and understanding of residential or contracting developments Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architecture, Engineering or Project Management experience in either a development company or professional practice. An ability to effectively communicate with all levels of management with respect to Client, Professional Practices and site operators, both internal and external to the Company. An understanding of the construction process. Experience in a similar role. Experience using a document management system such as Viewpoint/4P/Docelite More about the Assistant Technical Manager role Assist the Technical Managers in compiling Pre-Construction Information Packs, O&M and H&S Files and other handover documentation packs. Support collation of QA records for final record information packs. Assist the Technical Managers with checking of all drawings. Monitor sub-contractors' approvals and keep up dated approvals schedule in line with build Update and co-ordinate technical reports and schedules Set up EDMS system for all jobs. Assist training new Technical Administrators that join. Assist with creation of and update Logistics Plans with Construction team. Liaise with Local Authority, Building Control and Warranty providers for approvals and Create and update Local Authority, Building Control and Warranty schedules and approvals. Assist with setting up central project directories and utility contact lists. Monitor and obtain all critical certificates to ensure documentation is in place for handovers. Assist with obtaining section agreements and technical approvals. Assist in obtaining local authority licencing quotes and utility company quotes. Obtain licences as required for road closure, build over, over sail etc Ensure all CDM documentation is up to date for the role of PD under the CDM regulations Ensure the RAMs are approved in line with programme and approval schedule kept up to date Assisting the technical manager and document controllers in ensuring accurate and effective information management including filing and distribution. Support consultants, subcontractors, clients and client in the use of the EDMS. Attend site meetings as required to assist the Technical Manager Collate and respond to RFI's in liaison with the Technical Manager Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 24, 2024
Full time
We have an exciting new opportunity for an Assistant Technical Manager to join our team within Vistry Services, at our Brentwood office. As our Assistant Technical Manager, you will be responsible for providing technical and administrative support to the technical management team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience and understanding of maintaining Technical schedules Able to work on your own initiative with minimal supervision in an assistant and administrative. capacity Written and verbal communication skills Excellent attention to detail Able to build and maintain relationships with both internal and external partners Strong IT skills and experience of using computers, preferably Excel, Power Projects & Word. Ability to prioritise and organise our work Knowledge and understanding of residential or contracting developments Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architecture, Engineering or Project Management experience in either a development company or professional practice. An ability to effectively communicate with all levels of management with respect to Client, Professional Practices and site operators, both internal and external to the Company. An understanding of the construction process. Experience in a similar role. Experience using a document management system such as Viewpoint/4P/Docelite More about the Assistant Technical Manager role Assist the Technical Managers in compiling Pre-Construction Information Packs, O&M and H&S Files and other handover documentation packs. Support collation of QA records for final record information packs. Assist the Technical Managers with checking of all drawings. Monitor sub-contractors' approvals and keep up dated approvals schedule in line with build Update and co-ordinate technical reports and schedules Set up EDMS system for all jobs. Assist training new Technical Administrators that join. Assist with creation of and update Logistics Plans with Construction team. Liaise with Local Authority, Building Control and Warranty providers for approvals and Create and update Local Authority, Building Control and Warranty schedules and approvals. Assist with setting up central project directories and utility contact lists. Monitor and obtain all critical certificates to ensure documentation is in place for handovers. Assist with obtaining section agreements and technical approvals. Assist in obtaining local authority licencing quotes and utility company quotes. Obtain licences as required for road closure, build over, over sail etc Ensure all CDM documentation is up to date for the role of PD under the CDM regulations Ensure the RAMs are approved in line with programme and approval schedule kept up to date Assisting the technical manager and document controllers in ensuring accurate and effective information management including filing and distribution. Support consultants, subcontractors, clients and client in the use of the EDMS. Attend site meetings as required to assist the Technical Manager Collate and respond to RFI's in liaison with the Technical Manager Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
CBSbutler Holdings Limited trading as CBSbutler
Salisbury, Wiltshire
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: 500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day
Apr 24, 2024
Contractor
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: 500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - 500 a day
Project Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 4 - 12.86/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications (ideal but not essential). Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Apr 24, 2024
Seasonal
Project Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 4 - 12.86/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications (ideal but not essential). Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on Cathedral Road, Cardiff backing on to Sophia Gardens. We re a very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy We re currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly on the database. The role will also include a requirement for assisting in packaging and despatch departments and including logging in and booking assignments as required. Could suit a person who has finished a degree in IT or college depending on qualifications and tests. Technical Support - Key Responsibilities: (Required) Good problem solving/IT skills. Support of internal computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for customer support Provide the best level of customer service for our customers in the realm of ID production equipment, RFID technology, and a range of ID production software. Perform maintenance on ID production equipment, such as card software, card printers and troubleshooting. Proactively seek to develop your own knowledge on the ever-evolving technologies that exist in the smartcard and ID industry. Maintain internal IT requirements. (Required) Perform SQL queries to fetch a multitude of data directly from our databases. (Required) Own your own vehicle with a full driving license to allow you to drive to customer sites when required for demonstration of software and support issues. Being a highly specialised industry, the perfect candidate will be keen to learn and integrate themselves into the role to the best of their ability. Previous experience in RFID or knowledge in this area would be a bonus. Smart to casual work attire Standard holidays Company pension Generous car allowance Could consider 10am - 4:30pm Monday to Friday or full-time employment. Salary - £11.44 per hour.
Apr 23, 2024
Full time
Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on Cathedral Road, Cardiff backing on to Sophia Gardens. We re a very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy We re currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly on the database. The role will also include a requirement for assisting in packaging and despatch departments and including logging in and booking assignments as required. Could suit a person who has finished a degree in IT or college depending on qualifications and tests. Technical Support - Key Responsibilities: (Required) Good problem solving/IT skills. Support of internal computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for customer support Provide the best level of customer service for our customers in the realm of ID production equipment, RFID technology, and a range of ID production software. Perform maintenance on ID production equipment, such as card software, card printers and troubleshooting. Proactively seek to develop your own knowledge on the ever-evolving technologies that exist in the smartcard and ID industry. Maintain internal IT requirements. (Required) Perform SQL queries to fetch a multitude of data directly from our databases. (Required) Own your own vehicle with a full driving license to allow you to drive to customer sites when required for demonstration of software and support issues. Being a highly specialised industry, the perfect candidate will be keen to learn and integrate themselves into the role to the best of their ability. Previous experience in RFID or knowledge in this area would be a bonus. Smart to casual work attire Standard holidays Company pension Generous car allowance Could consider 10am - 4:30pm Monday to Friday or full-time employment. Salary - £11.44 per hour.
Micheldever Tyre Services is looking for a creative Junior Graphic Designer to work alongside a Senior Designer, to undertake specific design briefs, as well as support the Senior Designer in managing work subcontracted to external design contractors/agencies. Taking input from briefs produced by colleagues, following a pre-defined process to ensure delivery to the time and quality the team has committed. Progression : We offer opportunities for career progression and will also contribute to training/apprenticeships. Benefits include Staff Discount, Retails Vouchers, Life Insurance, Pension (please see full list below) Hybrid Split : 2-3 days in the office, 1-2 days working from home. Being part of a two-person team, responsible for all design requirements, working to brand guidelines in developing physical (event stands/office areas), internal (slideware), tender documentation (templates), customer-facing brochures, newsletters, POS and campaign material, plus communication to employees as required. Ideally you will have knowledge of how design is undertaken in corporates. About You: Will come from a marketing background with knowledge of how design is undertaken in corporates, either from the retail of wholesale sector within a fast-paced environment. Have experience of working with organisations to maximise their brand consistently, standing out across multiple online and offline channels Have experience of graphic design or have been working in a hands-on creative role. Have a degreein creative/graphic design or similar is desirable but not essential. Benefits : Employee discount, Retail vouchers, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match A full job description is available upon request
Apr 23, 2024
Full time
Micheldever Tyre Services is looking for a creative Junior Graphic Designer to work alongside a Senior Designer, to undertake specific design briefs, as well as support the Senior Designer in managing work subcontracted to external design contractors/agencies. Taking input from briefs produced by colleagues, following a pre-defined process to ensure delivery to the time and quality the team has committed. Progression : We offer opportunities for career progression and will also contribute to training/apprenticeships. Benefits include Staff Discount, Retails Vouchers, Life Insurance, Pension (please see full list below) Hybrid Split : 2-3 days in the office, 1-2 days working from home. Being part of a two-person team, responsible for all design requirements, working to brand guidelines in developing physical (event stands/office areas), internal (slideware), tender documentation (templates), customer-facing brochures, newsletters, POS and campaign material, plus communication to employees as required. Ideally you will have knowledge of how design is undertaken in corporates. About You: Will come from a marketing background with knowledge of how design is undertaken in corporates, either from the retail of wholesale sector within a fast-paced environment. Have experience of working with organisations to maximise their brand consistently, standing out across multiple online and offline channels Have experience of graphic design or have been working in a hands-on creative role. Have a degreein creative/graphic design or similar is desirable but not essential. Benefits : Employee discount, Retail vouchers, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match A full job description is available upon request
Role Title: 1st Line Support Location: Wolverhampton Salary: £22,000 Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2024
Full time
Role Title: 1st Line Support Location: Wolverhampton Salary: £22,000 Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Applications Engineer £38,000 - £42,486 Yolk Recruitment is partnered with a global engineering leader in the recruitment of an Applications Engineer to join a growing operation. The business provides an essential specialist service to a high-profile customer base across a range of critical sectors, and offers an exciting career in a secure sector, with the opportunity to make a significant impact. This is what you'll be doing: Take ownership of developing processes for new applications and production parts, collaborating closely with customers and the sales team throughout the entire production cycle, from initial inquiry to final delivery. Cultivate expertise in robotic programming and gain comprehensive knowledge of coating processes through hands-on experience and specialised training. Utilise your understanding of key processes to devise production routes for new parts, improve existing applications, and swiftly address any processing issues that may arise. Ensure comprehensive documentation of all work aspects, including drawings, process routes, tooling information, and supplier details, to facilitate effective production control. Generate and update process documentation to ensure clarity and accuracy of process instructions as they evolve. Integrate into a collaborative team environment, leveraging the experience of coating technicians to refine processes and address shop floor challenges effectively. Develop proficiency in core aspects of coating technician and production assistant roles, including process parameter selection and monitoring, equipment setup, and part handling. Assume responsibility for inspecting and controlling the initial production parts until the process route is established and handed over to production. And this is what you'll need: Experience in an engineering environment. Thermal Metal Spraying experience is advantageous. Robot Programming is desirable. And this is what you'll get: Competitive salary. Early finish on Friday's. Pension matched up to 10%. Life assurance.
Apr 22, 2024
Full time
Applications Engineer £38,000 - £42,486 Yolk Recruitment is partnered with a global engineering leader in the recruitment of an Applications Engineer to join a growing operation. The business provides an essential specialist service to a high-profile customer base across a range of critical sectors, and offers an exciting career in a secure sector, with the opportunity to make a significant impact. This is what you'll be doing: Take ownership of developing processes for new applications and production parts, collaborating closely with customers and the sales team throughout the entire production cycle, from initial inquiry to final delivery. Cultivate expertise in robotic programming and gain comprehensive knowledge of coating processes through hands-on experience and specialised training. Utilise your understanding of key processes to devise production routes for new parts, improve existing applications, and swiftly address any processing issues that may arise. Ensure comprehensive documentation of all work aspects, including drawings, process routes, tooling information, and supplier details, to facilitate effective production control. Generate and update process documentation to ensure clarity and accuracy of process instructions as they evolve. Integrate into a collaborative team environment, leveraging the experience of coating technicians to refine processes and address shop floor challenges effectively. Develop proficiency in core aspects of coating technician and production assistant roles, including process parameter selection and monitoring, equipment setup, and part handling. Assume responsibility for inspecting and controlling the initial production parts until the process route is established and handed over to production. And this is what you'll need: Experience in an engineering environment. Thermal Metal Spraying experience is advantageous. Robot Programming is desirable. And this is what you'll get: Competitive salary. Early finish on Friday's. Pension matched up to 10%. Life assurance.
Technical Support Administrator York, North Yorkshire About Us DGP Intelsius are leading manufacturers in the specialist packaging industry, producing a diverse range of sustainable and high-quality temperature-controlled packaging and sample transport solutions.Serving a variety of markets, our innovative products support the vital work of those across the pharmaceutical and medical health industries, ensuring that crucial cargo from vaccines to clinical trial samples are preserved and protected.We are now looking for a Technical Support Administrator to join our team on a permanent, full-time basis. The Benefits - Salary from £27,000 per annum, depending on experience- 28 days' holiday- Company pension scheme- Company parking- Training opportunitiesThis is a brilliant opportunity for a high-calibre individual with experience in a technical role or an enthusiastic graduate to join our leading organisation.Whatever your professional background, we'll provide expert training and support to enhance your skills and expertise and ensure you can make a success of your role!So, if you're ready to take your career to the next level with a revolutionary organisation, we want to hear from you! The Role As a Technical Support Administrator, you will manage all aspects of our product and service support.Reporting to the Lead Product Design Engineer, you will manage technical requests from all stakeholders, including customers, suppliers, internal departments, employees and external partners.You will also organise and manage the product specifications and product development documentation for new and existing products in collaboration with colleagues from the technical department.Additionally, you will:- Develop relationships with external technology partners, providers, suppliers and institutions- Ensure all product and service technical documentation is completed- Ensure all technical administration documentation is completed- Liaise with the Marketing Team for the development of white papers and technical papers- Work with purchasing staff to establish technical and quality requirements from external suppliers- Work with Technical, Quality and Operations Teams to ensure product development SOPs are published, maintained and updated- Ensure processes and outputs integrate successfully with Quality Management System and processes- Maintain a register of existing, proposed and potential IP for new product development- Acquire, maintain and apply expertise in areas of regulatory compliance- Develop and improve technical capabilities, services and tool offerings in the field of operational use of temperature control packaging solutions and regulatory-compliant sample transport packaging solutions- Contribute to material and manufacture research and development for new product development About You To be considered as a Technical Support Administrator, you will need:- Experience in a technical, product development, product engineering, technical support or technical/business administration role- Project management expertise- Excellent written communication skills- Proficiency in Microsoft Office and Teams- A passion for, and alignment with, our mission, vision, values and operating principles- A passion for working in a values-based company in alignment with a learning organisationWe will also consider graduates for this role.Experience with dangerous goods packaging and/or temperature-controlled packaging would be beneficial to your application, as would multi-national company and customer experience.Proficiency in Adobe Illustrator would be equally advantageous, as would project management experience using online tools such as Asana, Trello or similar.Other organisations may call this role Administrator, Administrative Assistant, Technical Administrative Assistant, Technical Administration Officer, Technical Administrator, Technical Product Administrator, or Technical Service Administrator.Webrecruit and DGP Intelsius are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an exciting new role as a Technical Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 22, 2024
Full time
Technical Support Administrator York, North Yorkshire About Us DGP Intelsius are leading manufacturers in the specialist packaging industry, producing a diverse range of sustainable and high-quality temperature-controlled packaging and sample transport solutions.Serving a variety of markets, our innovative products support the vital work of those across the pharmaceutical and medical health industries, ensuring that crucial cargo from vaccines to clinical trial samples are preserved and protected.We are now looking for a Technical Support Administrator to join our team on a permanent, full-time basis. The Benefits - Salary from £27,000 per annum, depending on experience- 28 days' holiday- Company pension scheme- Company parking- Training opportunitiesThis is a brilliant opportunity for a high-calibre individual with experience in a technical role or an enthusiastic graduate to join our leading organisation.Whatever your professional background, we'll provide expert training and support to enhance your skills and expertise and ensure you can make a success of your role!So, if you're ready to take your career to the next level with a revolutionary organisation, we want to hear from you! The Role As a Technical Support Administrator, you will manage all aspects of our product and service support.Reporting to the Lead Product Design Engineer, you will manage technical requests from all stakeholders, including customers, suppliers, internal departments, employees and external partners.You will also organise and manage the product specifications and product development documentation for new and existing products in collaboration with colleagues from the technical department.Additionally, you will:- Develop relationships with external technology partners, providers, suppliers and institutions- Ensure all product and service technical documentation is completed- Ensure all technical administration documentation is completed- Liaise with the Marketing Team for the development of white papers and technical papers- Work with purchasing staff to establish technical and quality requirements from external suppliers- Work with Technical, Quality and Operations Teams to ensure product development SOPs are published, maintained and updated- Ensure processes and outputs integrate successfully with Quality Management System and processes- Maintain a register of existing, proposed and potential IP for new product development- Acquire, maintain and apply expertise in areas of regulatory compliance- Develop and improve technical capabilities, services and tool offerings in the field of operational use of temperature control packaging solutions and regulatory-compliant sample transport packaging solutions- Contribute to material and manufacture research and development for new product development About You To be considered as a Technical Support Administrator, you will need:- Experience in a technical, product development, product engineering, technical support or technical/business administration role- Project management expertise- Excellent written communication skills- Proficiency in Microsoft Office and Teams- A passion for, and alignment with, our mission, vision, values and operating principles- A passion for working in a values-based company in alignment with a learning organisationWe will also consider graduates for this role.Experience with dangerous goods packaging and/or temperature-controlled packaging would be beneficial to your application, as would multi-national company and customer experience.Proficiency in Adobe Illustrator would be equally advantageous, as would project management experience using online tools such as Asana, Trello or similar.Other organisations may call this role Administrator, Administrative Assistant, Technical Administrative Assistant, Technical Administration Officer, Technical Administrator, Technical Product Administrator, or Technical Service Administrator.Webrecruit and DGP Intelsius are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an exciting new role as a Technical Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - £500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: £500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - £500 a day JBRP1_UKTJ
Apr 22, 2024
Full time
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - £500 a day You will join a global IT consultancy, working as part of a large Service Delivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days per week) Clearance: SC Pay up to: £500 per day IR35 Status: Inside IR35 The role: Assist with the support and configuration process, documents and underpinning repositories such as the Licence Management Database (LMDB) and Electronic Definitive Media Library (eDML) Day-to-day inventory of software licences across the estate, as well as methods of data capture/collection. Reconciling software licence information, installed/consumed against actual entitlement or capacity to establish the software compliance position of the client Advising and informing Enterprise agreement strategy, negotiation and renewals Tracking Software and Hardware maintenance agreements to ensure renewals are managed efficiently and effectively in order to support Procurement and Supplier management functions Providing accurate reports in a timely manner to facilitate licence utilisation, be able to analyse reports in order to increase/reduce licensing and support coverage Assist with the monitoring, status accounting and auditing of all Application Licence Assets (ALA) Assist with increasing quality and availability of licences to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - £500 a day JBRP1_UKTJ
Looking to kick start your career into the world of IT? With over three hundred and fifty great reviews on Trust Pilot, Aerial Services Scotland specialize in aerial and satellite communication. They are looking for a driven and confident IT assistant to work alongside their IT manager. This is a fantastic opportunity to take your first step in the IT sector. This organization invests massively in young people, previously taking on apprentices in Admin, IT and Marketing. You will be engaging in many other departments. Responsibilities: Maintaining the setup of Wildix and Sip Trunk Call Manager and occupying phone numbers Managing helpdesk for asset management and troubleshooting for internal customers Managing users within the Card Payment Portal and Cloud Receipt applications Managing Office 365 users and email addresses of employees Setup, maintaining and repairing of office IT equipment for employees Maintaining company websites and social media Training and support for engineers using company applications Maintenance of CRM once installed and running Full training will be provided Required skills: Professional and confident manner Excellent communication skills Comfortable liaising with engineers over the phone and in person Committed, hardworking and responsible Team player Flexible and adaptable Good organisational skills Good understanding of software packages including Adobe and Microsoft Office Salary: £12,740 - £14,560 per annum Working hours: Monday to Friday, 9am - 5pm Benefits include: 28 days holiday Salary increase after 6 months Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 22, 2024
Full time
Looking to kick start your career into the world of IT? With over three hundred and fifty great reviews on Trust Pilot, Aerial Services Scotland specialize in aerial and satellite communication. They are looking for a driven and confident IT assistant to work alongside their IT manager. This is a fantastic opportunity to take your first step in the IT sector. This organization invests massively in young people, previously taking on apprentices in Admin, IT and Marketing. You will be engaging in many other departments. Responsibilities: Maintaining the setup of Wildix and Sip Trunk Call Manager and occupying phone numbers Managing helpdesk for asset management and troubleshooting for internal customers Managing users within the Card Payment Portal and Cloud Receipt applications Managing Office 365 users and email addresses of employees Setup, maintaining and repairing of office IT equipment for employees Maintaining company websites and social media Training and support for engineers using company applications Maintenance of CRM once installed and running Full training will be provided Required skills: Professional and confident manner Excellent communication skills Comfortable liaising with engineers over the phone and in person Committed, hardworking and responsible Team player Flexible and adaptable Good organisational skills Good understanding of software packages including Adobe and Microsoft Office Salary: £12,740 - £14,560 per annum Working hours: Monday to Friday, 9am - 5pm Benefits include: 28 days holiday Salary increase after 6 months Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
Apr 21, 2024
Full time
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
Data Management Assistant - 12 month Fixed Term Contract Remote/Hybrid Working with 2 days in Preston, LancashireFully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.Salary: £22,900 A glance at the role: Working on a 12 month Fixed Term Contract, you will be supporting the improvement of data quality and integrity in respect of the public sector pension schemes administered by LPPA. You will do this through the investigation of bulk data anomalies and liaison with employers and assist in the monthly processing and reconciliation of data received from scheme employers.This is an exciting time to join us in this newly created role as we grow this team. You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £22,900.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car parking (off site). What you'll be doing: - Manage your workload and task lists to ensure deadlines, data quality and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt outs, requesting transfers-in- Investigate data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund- Liaise with employers as necessary to improve the quality of data- Respond to member queries promptly both written and oral ensuring that service level targets and deadlines are met in this area- Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Communicate positively and participate in the sharing of knowledge with colleagues- Develop an understanding of the current regulations and overriding legislation to improve knowledge- Support service provision as appropriate, undertaking other duties commensurate with the post What we need from you: - Recent experience in a financial/administrative environment- Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines, including the ability to input data accurately- Ability to use systems and processes relevant to pension payroll and pension administration- The ability to communicate effectively at all levels possessing excellent communication skills- Commitment to providing a good customer service at all times- Confident using Microsoft Excel- Maintain an understanding and actively support LPPA's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 20, 2024
Full time
Data Management Assistant - 12 month Fixed Term Contract Remote/Hybrid Working with 2 days in Preston, LancashireFully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston.Salary: £22,900 A glance at the role: Working on a 12 month Fixed Term Contract, you will be supporting the improvement of data quality and integrity in respect of the public sector pension schemes administered by LPPA. You will do this through the investigation of bulk data anomalies and liaison with employers and assist in the monthly processing and reconciliation of data received from scheme employers.This is an exciting time to join us in this newly created role as we grow this team. You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £22,900.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car parking (off site). What you'll be doing: - Manage your workload and task lists to ensure deadlines, data quality and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt outs, requesting transfers-in- Investigate data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund- Liaise with employers as necessary to improve the quality of data- Respond to member queries promptly both written and oral ensuring that service level targets and deadlines are met in this area- Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Communicate positively and participate in the sharing of knowledge with colleagues- Develop an understanding of the current regulations and overriding legislation to improve knowledge- Support service provision as appropriate, undertaking other duties commensurate with the post What we need from you: - Recent experience in a financial/administrative environment- Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines, including the ability to input data accurately- Ability to use systems and processes relevant to pension payroll and pension administration- The ability to communicate effectively at all levels possessing excellent communication skills- Commitment to providing a good customer service at all times- Confident using Microsoft Excel- Maintain an understanding and actively support LPPA's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you looking to work within a growing organisation and expand your Service Support skills? The Service Support Analyst will be part of the UK workstation team who work within the wider Group IT department (400 people) to provide support to all UK users and services requests for workstation hardware/software/accessories. The new Service Analyst will need to be equally comfortable, confident, and professional whether on the end of a phone or 'hands-on' at a desk, they will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business. They will need to be able to manage and prioritise their own workload whilst ensuring they work well within an already well-established team. Sopra Steria is primarily a Windows laptop house but there is an increasing use of Apple MacBook's. What you'll be doing: Build workstations (laptop/desktop) and troubleshooting any issues associated with the build Carry out request activities such as software installation, assignment of accessories, installation of additional workstation memory etc. Take control of 1st/2nd line workstation support incidents, this may be local hardware support or remote applications support, updating assigned incident records with all progress that occurs, including any actions to correct problems Liaise with 3rd line IT teams (including external 3rd party) for additional support of servers, network equipment, voice and video hardware and mobile devices Identify any areas of difficulty, or areas for improvement, and make recommendations for improvements Maintain security and policy compliance while performing technical tasks Act as stock assistant for workstation accessories held in the Bristol office, reporting to the Stock manager on stock levels/reorder requirements What you'll bring: Demonstrable experience of working as a Service Analyst on small to medium service management environments Good working knowledge and experience of associated service management tools, techniques and methods, ideally ServiceNow Good experience working independently and working within a remote team in an IT Environment Good Windows 10/11 operating system support skills Good experience with Microsoft Office applications particularly the O365 suite Good experience with Workstation hardware support (laptop/desktop) Knowledge of ITIL service management processes and practice. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Bristol - Office 2 days a week Security Clearance Level: BPSS Internal Recruiter: Jen Whiteside Salary: £24,000 - £28,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 23, 2022
Full time
Are you looking to work within a growing organisation and expand your Service Support skills? The Service Support Analyst will be part of the UK workstation team who work within the wider Group IT department (400 people) to provide support to all UK users and services requests for workstation hardware/software/accessories. The new Service Analyst will need to be equally comfortable, confident, and professional whether on the end of a phone or 'hands-on' at a desk, they will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business. They will need to be able to manage and prioritise their own workload whilst ensuring they work well within an already well-established team. Sopra Steria is primarily a Windows laptop house but there is an increasing use of Apple MacBook's. What you'll be doing: Build workstations (laptop/desktop) and troubleshooting any issues associated with the build Carry out request activities such as software installation, assignment of accessories, installation of additional workstation memory etc. Take control of 1st/2nd line workstation support incidents, this may be local hardware support or remote applications support, updating assigned incident records with all progress that occurs, including any actions to correct problems Liaise with 3rd line IT teams (including external 3rd party) for additional support of servers, network equipment, voice and video hardware and mobile devices Identify any areas of difficulty, or areas for improvement, and make recommendations for improvements Maintain security and policy compliance while performing technical tasks Act as stock assistant for workstation accessories held in the Bristol office, reporting to the Stock manager on stock levels/reorder requirements What you'll bring: Demonstrable experience of working as a Service Analyst on small to medium service management environments Good working knowledge and experience of associated service management tools, techniques and methods, ideally ServiceNow Good experience working independently and working within a remote team in an IT Environment Good Windows 10/11 operating system support skills Good experience with Microsoft Office applications particularly the O365 suite Good experience with Workstation hardware support (laptop/desktop) Knowledge of ITIL service management processes and practice. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Bristol - Office 2 days a week Security Clearance Level: BPSS Internal Recruiter: Jen Whiteside Salary: £24,000 - £28,000 per annum Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Are you an excellent communicator with great digital and content creation skills? Are you looking to step into a communications role in a friendly, supportive environment focused on creating positive change in the humanitarian sector? This is an ideal post for someone looking to take the next step in their career and support our digital communications and content development. The primary focus of the role will be to support the maintenance and growth of our digital platforms and to create accessible and engaging content for our digital channels. The role will also support the Policy Engagement and Communications team in horizon scanning, events, and collating data. In your application you will need to ensure your cover letter demonstrates that you have: Strong writing and editing skills, and the ability to follow brand style and tone of voice Experience of content creation and production for multiple platforms Knowledge of social media management tools and insights to create reports Experience using Customer Relationship Management systems, Content Management Systems, and online meeting and events software. Attention to detail and ability to prioritise work to meet competing deadlines. We are currently seeking talented candidates for two Communications Officer positions: please also see our other vacancy for someone to primarily support with our publications processes and storytelling. Please note that we will assess your communication skills on the quality of your personal statement and CV as well as any presented achievements. If you are seeking a new challenge and want to be part of a growing charity, then join us and we'll give you every opportunity to succeed. We can offer a friendly, supportive environment in which you can develop, learn and grow professionally. We are a committed and collaborative team, and the role is a great opportunity to develop your skills across within the Policy Engagement and Communications team and across Elrha. Please review the full job description for further details. When applying you will be taken through the Save the Children recruitment system.Ensure you complete the personal statement as part of the application process to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. About Elrha Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We fund and support projects that go on to shape the way in which people across the world are supported during a crisis. We are based in the UK, but our roles have a global reach. We're an established and respected part of the humanitarian community, working closely and meaningfully with our fellow networks and actors to make change happen. Hybrid Working Elrha is currently transitioning to new hybrid ways of working and with the aim of promoting flexible working practices. Other than the expectation to attend occasional team meetings in person, for the purposes of building personal connections and successful collaborations, employees can chose to work either in their designated office base or at their home within the UK. We are happy to discuss flexible working options and patterns at interview. Commitment to Diversity & Inclusion Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. Salaries and benefits Jobs are positioned within the salary structure based on evaluation. New employees will usually be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Elrha is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. Elrha also has a comprehensive benefits package including 25 days holiday entitlement which increases year on year, 5% employer pension contribution (3% employee contribution), staff discount scheme, Employee Assistant Programme and life cover. Pre-employment Checks Any employment with Elrha will be subject to the following checks prior to your start date: a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) receipt of satisfactory references proof of eligibility to work in the national location for this role Elrha is a wholly owned subsidiary of Save the Children. We are able to benefit from a range of support services provided by Save the Children UK, including recruitment systems. For this reason you will be directed to Save the Children UK's job portal upon clicking 'apply'. We look forward to hearing from you.
Sep 22, 2022
Full time
Are you an excellent communicator with great digital and content creation skills? Are you looking to step into a communications role in a friendly, supportive environment focused on creating positive change in the humanitarian sector? This is an ideal post for someone looking to take the next step in their career and support our digital communications and content development. The primary focus of the role will be to support the maintenance and growth of our digital platforms and to create accessible and engaging content for our digital channels. The role will also support the Policy Engagement and Communications team in horizon scanning, events, and collating data. In your application you will need to ensure your cover letter demonstrates that you have: Strong writing and editing skills, and the ability to follow brand style and tone of voice Experience of content creation and production for multiple platforms Knowledge of social media management tools and insights to create reports Experience using Customer Relationship Management systems, Content Management Systems, and online meeting and events software. Attention to detail and ability to prioritise work to meet competing deadlines. We are currently seeking talented candidates for two Communications Officer positions: please also see our other vacancy for someone to primarily support with our publications processes and storytelling. Please note that we will assess your communication skills on the quality of your personal statement and CV as well as any presented achievements. If you are seeking a new challenge and want to be part of a growing charity, then join us and we'll give you every opportunity to succeed. We can offer a friendly, supportive environment in which you can develop, learn and grow professionally. We are a committed and collaborative team, and the role is a great opportunity to develop your skills across within the Policy Engagement and Communications team and across Elrha. Please review the full job description for further details. When applying you will be taken through the Save the Children recruitment system.Ensure you complete the personal statement as part of the application process to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. About Elrha Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We fund and support projects that go on to shape the way in which people across the world are supported during a crisis. We are based in the UK, but our roles have a global reach. We're an established and respected part of the humanitarian community, working closely and meaningfully with our fellow networks and actors to make change happen. Hybrid Working Elrha is currently transitioning to new hybrid ways of working and with the aim of promoting flexible working practices. Other than the expectation to attend occasional team meetings in person, for the purposes of building personal connections and successful collaborations, employees can chose to work either in their designated office base or at their home within the UK. We are happy to discuss flexible working options and patterns at interview. Commitment to Diversity & Inclusion Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. Salaries and benefits Jobs are positioned within the salary structure based on evaluation. New employees will usually be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Elrha is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. Elrha also has a comprehensive benefits package including 25 days holiday entitlement which increases year on year, 5% employer pension contribution (3% employee contribution), staff discount scheme, Employee Assistant Programme and life cover. Pre-employment Checks Any employment with Elrha will be subject to the following checks prior to your start date: a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) receipt of satisfactory references proof of eligibility to work in the national location for this role Elrha is a wholly owned subsidiary of Save the Children. We are able to benefit from a range of support services provided by Save the Children UK, including recruitment systems. For this reason you will be directed to Save the Children UK's job portal upon clicking 'apply'. We look forward to hearing from you.
This is an Assistant Vice President (AVP) role within the Markets Operations Organisation. The role sits within a newly created team in the Equity Derivative Middle Office with a primary function of adjusting live positions affected by Corporate Actions in the Front Office Risk System for all EMEA Equity Trading Desks. You will play a pivotal part in helping to support the lifecycle of a trade at key junctures. Working to ensure all positions are correctly captured in risk systems and flow through our front to back Operations teams, with no issues. This is a great opportunity to join a high performing, high profile and energized team providing key support on a daily basis, and working directly with our Global Traders and Clients. You will build a strong network with the Front and Middle Office functions and will also gain experience dealing with all types of traded securities from vanilla options to more complex exotic options and structured products We're seeking individuals with at least 5 years work experience, and the ideal candidate will be familiar with corporate actions and their effects on trading positions. You will have the opportunity to recommend creative suggestions and work on new and existing projects to improve processes and workflows to minimize losses from failed internal processes, inadequate controls, and emerging risk in order to better serve our Clients. This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations team and make a difference! Corporate Action Risk Management: Overseeing and executing a critical core operations activity to maintain correct risk through corporate action events and ensuring controls are continually monitored, and potential risks escalated on a timely basis Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause. Acting as key point of contact for the team across internal and external stakeholders Identifying trends, synergies and weaknesses across products and regions Recommending control enhancements as needed People & Inclusion Agenda: Promoting a culture of continuous improvement and cultivating a robust service and control environment Championing diversity and inclusion to create a working environment which allows our People to thrive and excel Organisational Transformation: Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques Qualifications: Over 5 years of experience in a related role Experience in dealing with Trade Bookings, Front to Back trade flows, Trade Support or Middle Office Functions Strong understanding of Equity Derivatives Demonstrated project management and delivery skills Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and problem-solving skills Process improvement and efficiency mindset Understanding of systems and technology platforms Expert Excel user and coding ability (VBA, SQL) for data analysis and process automation Education: Bachelor's degree/University degree or equivalent experience Organization Overview: Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Sep 21, 2022
Full time
This is an Assistant Vice President (AVP) role within the Markets Operations Organisation. The role sits within a newly created team in the Equity Derivative Middle Office with a primary function of adjusting live positions affected by Corporate Actions in the Front Office Risk System for all EMEA Equity Trading Desks. You will play a pivotal part in helping to support the lifecycle of a trade at key junctures. Working to ensure all positions are correctly captured in risk systems and flow through our front to back Operations teams, with no issues. This is a great opportunity to join a high performing, high profile and energized team providing key support on a daily basis, and working directly with our Global Traders and Clients. You will build a strong network with the Front and Middle Office functions and will also gain experience dealing with all types of traded securities from vanilla options to more complex exotic options and structured products We're seeking individuals with at least 5 years work experience, and the ideal candidate will be familiar with corporate actions and their effects on trading positions. You will have the opportunity to recommend creative suggestions and work on new and existing projects to improve processes and workflows to minimize losses from failed internal processes, inadequate controls, and emerging risk in order to better serve our Clients. This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations team and make a difference! Corporate Action Risk Management: Overseeing and executing a critical core operations activity to maintain correct risk through corporate action events and ensuring controls are continually monitored, and potential risks escalated on a timely basis Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause. Acting as key point of contact for the team across internal and external stakeholders Identifying trends, synergies and weaknesses across products and regions Recommending control enhancements as needed People & Inclusion Agenda: Promoting a culture of continuous improvement and cultivating a robust service and control environment Championing diversity and inclusion to create a working environment which allows our People to thrive and excel Organisational Transformation: Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques Qualifications: Over 5 years of experience in a related role Experience in dealing with Trade Bookings, Front to Back trade flows, Trade Support or Middle Office Functions Strong understanding of Equity Derivatives Demonstrated project management and delivery skills Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and problem-solving skills Process improvement and efficiency mindset Understanding of systems and technology platforms Expert Excel user and coding ability (VBA, SQL) for data analysis and process automation Education: Bachelor's degree/University degree or equivalent experience Organization Overview: Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting