Head Of Security This is a rare and exciting opportunity for a a Security leader to join a Scroll at a crucial point in our development. You will ensure that our software, cloud, hardware, and related components are protected from cyber threats. Develop security systems whilst analyzing current systems for vulnerabilities, and handling all cyber attacks in an efficient, effective manner. The successful candidate will have strong IT skills and a deep understanding of cyber threats. Our platform is based on Open Source languages and frameworks, hosted on AWS. We looking for an ambitious problem solver that can lead and advise our Co-Founders well on how to improve the security of Scroll and our platform. About Scroll Scroll is building an open source, bytecode level compatible zkEVM layer 2 solution for Ethereum. Our mission is to scale Ethereum while maintaining our values of credible neutrality, open-ness, and execution. Duties and responsibilities Work closely with the co-founders to implement the best Security solutions to support the product roadmap and company vision. Direct and support our existing Security team of 2. Manage all Security Engineering functions including Infra, Protocol, zk. Design and implement meaningful and challenging OKRs that will drive success and foster a culture of high performance Manage team goals, project timelines, and delivery dates while ensuring proper allocation of resources and budgets within the team Required skills and experience 7+ years of Security experience. 3+ years managing Senior Security Engineers. Experience leading an Security Engineering team in a start-up / fast paced environment. Proven leader who is able to inspire and manage multiple globally distributed teams. Assured Manager who can organise and track performance against OKRs for complex, globally distributed teams. Experience in Penetration and Testing, Security Incident Response and Vulnerability Scanning solutions Proficiency with any of the following: Anti-Virus, HIPS, ID/PS, Full Packet Capture, Host-Based Forensics and Network Forensics. Knowledge of architecture, engineering, and operations of at least one SIEM platform Cloud Security experience, ideally on AWS or GCP Able to define, track and manage team OKRs accordingly. About You You are directly aligned with our values of building within the community, openness, credible neutrality. You are able to work at pace with high expectations. You have interest in decentralized system and open source collaboration. Your are a resourceful self starter that understands how to research new topics. You are a collaborative person who can work well within a globally distributed team. What We Offer A mission-led, collaborative culture. Opportunity to work with cutting edge technology and like-minded people who are contributing to the progression and scaling of Ethereum. Competitive salary package / generous paid time off / annual growth budget. Remote from any location with flexible hours. Home office set up / co-working membership allowance. Private healthcare in selected countries.
Mar 18, 2024
Full time
Head Of Security This is a rare and exciting opportunity for a a Security leader to join a Scroll at a crucial point in our development. You will ensure that our software, cloud, hardware, and related components are protected from cyber threats. Develop security systems whilst analyzing current systems for vulnerabilities, and handling all cyber attacks in an efficient, effective manner. The successful candidate will have strong IT skills and a deep understanding of cyber threats. Our platform is based on Open Source languages and frameworks, hosted on AWS. We looking for an ambitious problem solver that can lead and advise our Co-Founders well on how to improve the security of Scroll and our platform. About Scroll Scroll is building an open source, bytecode level compatible zkEVM layer 2 solution for Ethereum. Our mission is to scale Ethereum while maintaining our values of credible neutrality, open-ness, and execution. Duties and responsibilities Work closely with the co-founders to implement the best Security solutions to support the product roadmap and company vision. Direct and support our existing Security team of 2. Manage all Security Engineering functions including Infra, Protocol, zk. Design and implement meaningful and challenging OKRs that will drive success and foster a culture of high performance Manage team goals, project timelines, and delivery dates while ensuring proper allocation of resources and budgets within the team Required skills and experience 7+ years of Security experience. 3+ years managing Senior Security Engineers. Experience leading an Security Engineering team in a start-up / fast paced environment. Proven leader who is able to inspire and manage multiple globally distributed teams. Assured Manager who can organise and track performance against OKRs for complex, globally distributed teams. Experience in Penetration and Testing, Security Incident Response and Vulnerability Scanning solutions Proficiency with any of the following: Anti-Virus, HIPS, ID/PS, Full Packet Capture, Host-Based Forensics and Network Forensics. Knowledge of architecture, engineering, and operations of at least one SIEM platform Cloud Security experience, ideally on AWS or GCP Able to define, track and manage team OKRs accordingly. About You You are directly aligned with our values of building within the community, openness, credible neutrality. You are able to work at pace with high expectations. You have interest in decentralized system and open source collaboration. Your are a resourceful self starter that understands how to research new topics. You are a collaborative person who can work well within a globally distributed team. What We Offer A mission-led, collaborative culture. Opportunity to work with cutting edge technology and like-minded people who are contributing to the progression and scaling of Ethereum. Competitive salary package / generous paid time off / annual growth budget. Remote from any location with flexible hours. Home office set up / co-working membership allowance. Private healthcare in selected countries.
IT Auditor Risk Manager London-Remote Available Monday to Friday 8-5 Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. Summary: The IT Auditor Risk Manager is a highly respected, influential and in-demand role within the business. The position is responsible for supporting the security direction of the business and elevating the company's security posture across multiple jurisdictions. The IT Auditor Risk Manager is expected to support the security strategy of the business within new and existing information system capabilities. Consequently, the position requires both an understanding of legacy systems, as well as new technologies and requirements. The IT Auditor Risk Manager is also responsible for leading internal audit efforts and coordinating with audit partners. The ideal candidate is technical and possesses at least six years of experience in security, compliance, risk management, or audit. The role oversees the business' security requirements and obligations mandated by standards, regulations and regulating bodies such as DORA, the Sarbanes-Oxley Act (SOX), General Data Protection Regulation (GDPR), Federal Financial Institutions Examination Council (FFIEC), and International Organization for Standardization (ISO), AIFMD, PSD2, EBA, ESMA, MAS, CSSF, CIMA, CBI. In tandem with security leadership, the IT Auditor Risk Manager consistently assesses, audits, and validates the assurance of the security program. As a primary point of contact for internal and external auditors, the IT Auditor Risk Manager monitors progress and enforces resolution of outstanding issues that may lead to non-compliance or security threats to the business via effective delegation and empowering cross matrixed teams . Success will be driven by strong servant leadership principles and guidance which compels teams to action. As a primary point of contact for security risks, you will monitor progress and enforce resolution of outstanding issues that may lead to non-compliance or security threats to the business. As a key member of the information security team, the IT Auditor Risk Manager must focus on strong risk management and corporate resiliency, and not be driven solely by compliance. Some of the things you will be doing: Build relationships with global teams across Business Operations, Compliance, IT and Legal to manage technology risks and regulatory compliance. Experience in a leadership role with in IT Audit Manage and execute delivery of assigned internal, external and jurisdictional audits per published audit plan. Lead the improvement of security and compliance policies and procedures. Improve compliance of IT processes and identify opportunities for technology compliance control automation. Execute end to end compliance initiatives in accordance with the compliance roadmap. Design high-quality test plans and direct technology control test activities. Build and maintain controls that map to compliance requirements, provide implementation recommendations and monitor evidence. Continuously improve the technology control framework in alignment with industry trends Contribute to coordination with jurisdictional inspectors and audit partners. Execute and monitor IT risk assessments. Keep up to date with external technology and compliance regulations, data privacy and security best practices. Define and publish quantitative and qualitative technology compliance metrics and metrics to assess the success of the security program Contribute to oversight of GRC technologies and tools. Identify strengths and weaknesses in IT technology operations and projects as they relate to privacy, security, business resiliency and regulatory compliance. Document, formulate and enforce areas of security improvement that balance risk with business operations and do not diminish efficiencies or innovation. Work in tandem with GRC and business leadership to perform ongoing security program assessments and audits and create annual strategic technology and budgetary directives Monitor current and proposed security changes impacting regulatory, privacy and security industry best practice guidance. Apply GRC expertise across key lines of business, including products, practices and procedures. What technical skills, experience and qualifications do you need? At least 6+ years' experience in IT audit, risk management and/or cybersecurity as a practitioner Strong business acumen and security technology skills for well-rounded proficiency, as well as proven ability to align with security practices and compliance responsibilities. Extensive knowledge of global technology laws and regulations, including but not limited to PCI, SOX, FFIEC, ISO, GDPR, AIFMD, PSD2, EBA, ESMA, MAS, CSSF, CIMA, CBI. Additional experience in one or more of the following: ISO 27001 or NIST. Extensive knowledge and understanding of audit standards and practices, and control frameworks (ISO, NIST, COSO, COBIT, etc.). Understanding of security concepts of threat categories (such as malware, phishing attacks, Defense-in Depth, MITRE ATT&CK framework). Extensive knowledge and understanding of technology policies, standards, and guidelines. Experience with regulations and regulatory expectations regarding technology in the region of your accountability. Exceptional written and verbal communication skills, and proven ability to translate security and risk to all levels of the business. Capacity to understand legacy and progressive technology and security controls along with respective risk. Working knowledge of technologies such as cloud computing, DevOps and application security. Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively. Additional Qualifications Prior experience leading internal and/or external audits. Knowledge of or experience with DORA is required Prior experience working with GRC systems and knowledge of best practices in configuration. Demonstrated problem-solving capabilities, and ability to manage complex local and international security requirements Self-motivated, directed and well-organized, with the vision to position controls in anticipation of threats. Successful track record of managing external entities' contracts and relationships, and mitigating risks to business development opportunities Highly trustworthy; leads by example. Education Requirements Bachelor's degree in computer science, information assurance, MIS or related field, or equivalent industry experience. Certification Requirements Holds one or more security, audit and risk industry certifications such as: CISSP, CISM, CRISC, CISA, CIA, CIPP, CIPT, CIPM, CERA, CRM, GRCP, or GRCA.
Mar 18, 2024
Full time
IT Auditor Risk Manager London-Remote Available Monday to Friday 8-5 Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. Summary: The IT Auditor Risk Manager is a highly respected, influential and in-demand role within the business. The position is responsible for supporting the security direction of the business and elevating the company's security posture across multiple jurisdictions. The IT Auditor Risk Manager is expected to support the security strategy of the business within new and existing information system capabilities. Consequently, the position requires both an understanding of legacy systems, as well as new technologies and requirements. The IT Auditor Risk Manager is also responsible for leading internal audit efforts and coordinating with audit partners. The ideal candidate is technical and possesses at least six years of experience in security, compliance, risk management, or audit. The role oversees the business' security requirements and obligations mandated by standards, regulations and regulating bodies such as DORA, the Sarbanes-Oxley Act (SOX), General Data Protection Regulation (GDPR), Federal Financial Institutions Examination Council (FFIEC), and International Organization for Standardization (ISO), AIFMD, PSD2, EBA, ESMA, MAS, CSSF, CIMA, CBI. In tandem with security leadership, the IT Auditor Risk Manager consistently assesses, audits, and validates the assurance of the security program. As a primary point of contact for internal and external auditors, the IT Auditor Risk Manager monitors progress and enforces resolution of outstanding issues that may lead to non-compliance or security threats to the business via effective delegation and empowering cross matrixed teams . Success will be driven by strong servant leadership principles and guidance which compels teams to action. As a primary point of contact for security risks, you will monitor progress and enforce resolution of outstanding issues that may lead to non-compliance or security threats to the business. As a key member of the information security team, the IT Auditor Risk Manager must focus on strong risk management and corporate resiliency, and not be driven solely by compliance. Some of the things you will be doing: Build relationships with global teams across Business Operations, Compliance, IT and Legal to manage technology risks and regulatory compliance. Experience in a leadership role with in IT Audit Manage and execute delivery of assigned internal, external and jurisdictional audits per published audit plan. Lead the improvement of security and compliance policies and procedures. Improve compliance of IT processes and identify opportunities for technology compliance control automation. Execute end to end compliance initiatives in accordance with the compliance roadmap. Design high-quality test plans and direct technology control test activities. Build and maintain controls that map to compliance requirements, provide implementation recommendations and monitor evidence. Continuously improve the technology control framework in alignment with industry trends Contribute to coordination with jurisdictional inspectors and audit partners. Execute and monitor IT risk assessments. Keep up to date with external technology and compliance regulations, data privacy and security best practices. Define and publish quantitative and qualitative technology compliance metrics and metrics to assess the success of the security program Contribute to oversight of GRC technologies and tools. Identify strengths and weaknesses in IT technology operations and projects as they relate to privacy, security, business resiliency and regulatory compliance. Document, formulate and enforce areas of security improvement that balance risk with business operations and do not diminish efficiencies or innovation. Work in tandem with GRC and business leadership to perform ongoing security program assessments and audits and create annual strategic technology and budgetary directives Monitor current and proposed security changes impacting regulatory, privacy and security industry best practice guidance. Apply GRC expertise across key lines of business, including products, practices and procedures. What technical skills, experience and qualifications do you need? At least 6+ years' experience in IT audit, risk management and/or cybersecurity as a practitioner Strong business acumen and security technology skills for well-rounded proficiency, as well as proven ability to align with security practices and compliance responsibilities. Extensive knowledge of global technology laws and regulations, including but not limited to PCI, SOX, FFIEC, ISO, GDPR, AIFMD, PSD2, EBA, ESMA, MAS, CSSF, CIMA, CBI. Additional experience in one or more of the following: ISO 27001 or NIST. Extensive knowledge and understanding of audit standards and practices, and control frameworks (ISO, NIST, COSO, COBIT, etc.). Understanding of security concepts of threat categories (such as malware, phishing attacks, Defense-in Depth, MITRE ATT&CK framework). Extensive knowledge and understanding of technology policies, standards, and guidelines. Experience with regulations and regulatory expectations regarding technology in the region of your accountability. Exceptional written and verbal communication skills, and proven ability to translate security and risk to all levels of the business. Capacity to understand legacy and progressive technology and security controls along with respective risk. Working knowledge of technologies such as cloud computing, DevOps and application security. Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively. Additional Qualifications Prior experience leading internal and/or external audits. Knowledge of or experience with DORA is required Prior experience working with GRC systems and knowledge of best practices in configuration. Demonstrated problem-solving capabilities, and ability to manage complex local and international security requirements Self-motivated, directed and well-organized, with the vision to position controls in anticipation of threats. Successful track record of managing external entities' contracts and relationships, and mitigating risks to business development opportunities Highly trustworthy; leads by example. Education Requirements Bachelor's degree in computer science, information assurance, MIS or related field, or equivalent industry experience. Certification Requirements Holds one or more security, audit and risk industry certifications such as: CISSP, CISM, CRISC, CISA, CIA, CIPP, CIPT, CIPM, CERA, CRM, GRCP, or GRCA.
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intimate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. Client Details Our client, entertain, educate, and empower millions of people every single day. They're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Description 1. Providing leadership on Agile / ITIL processes and be a decision maker within the security team; advising those who will be working directly with yourself on best practices and able to support from a 3rd Line Lead perspective2. Producing and supporting polices, functions and configuration builds to allow implementation of customer projects3. Ensuring full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation4. Developing a strong technical knowledge of our products and services5. Working directly with Security Optimisation Manager and Network Security Operations Manager to structure, support and develop the team Profile 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc.2. Experience in Security Operations from a 3rd line perspective3. Excellent knowledge of networks and network security4. You're able to support the team with day to day operations, ensuring customer satisfaction5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Job Offer Competitive salary 10% on target bonus Company Pension scheme, minimum 5% Employee contribution, company contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including their stores Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
Mar 18, 2024
Full time
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intimate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. Client Details Our client, entertain, educate, and empower millions of people every single day. They're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Description 1. Providing leadership on Agile / ITIL processes and be a decision maker within the security team; advising those who will be working directly with yourself on best practices and able to support from a 3rd Line Lead perspective2. Producing and supporting polices, functions and configuration builds to allow implementation of customer projects3. Ensuring full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation4. Developing a strong technical knowledge of our products and services5. Working directly with Security Optimisation Manager and Network Security Operations Manager to structure, support and develop the team Profile 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc.2. Experience in Security Operations from a 3rd line perspective3. Excellent knowledge of networks and network security4. You're able to support the team with day to day operations, ensuring customer satisfaction5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Job Offer Competitive salary 10% on target bonus Company Pension scheme, minimum 5% Employee contribution, company contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including their stores Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
Threat and Vulnerability Manager / TVM / Team lead - Reading Hybrid (1 dpw) - Suit ex Pentester / Team leader / Security Manger to £90kA totally unique role, for a very special candidate. This role is to lead, coordinate and manage the operations of a new TVM team, in a large organisation. The team and the manager are responsible for the management of technical risks across the business, including penetration testing, and the purchasing, planning, and execution of third party penetration testing. You'll also then direct and lead the team to remediate, and track this remediation through to fix and BAU. You'll need good people management skills too! We'd love to see applications from experienced TVM Threat and Vulneability managers with experience in Tenable, QUalys or other similar TVM tools, in a Brownfields or Greenfields scenario, where you've been hands on with the interface and created process and prioritisation round vulnerabilites, and the management of those to completion / remeditation. You'll be a team teamer as the team grows, and have the support of secnruity engineers, and architects to help you avaive your goals. Ideally you'll be from a technical background in Penetration test or Threat and Vuln management / APT / Advanced Intrusion Technologies, and have some experience of leading teams / managing technical projects. Experience in a hands on situation with industry leading TVM tools. Tenable, Qualys, Nessus, more. Experience creating process / remediation and prioritasation steps and implementing those A 'security says YES' approach to you role :-) How to Apply: Seize the opportunity to shape the future of cybersecurity! Apply today by sending your details to Tariq Dirania at and feel free to connect on LinkedIn.Due to the volume of overseas applicants, we can only consider invitations from eligible UK candidates. Thank you for considering the next step in your cybersecurity journey with us! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 17, 2024
Full time
Threat and Vulnerability Manager / TVM / Team lead - Reading Hybrid (1 dpw) - Suit ex Pentester / Team leader / Security Manger to £90kA totally unique role, for a very special candidate. This role is to lead, coordinate and manage the operations of a new TVM team, in a large organisation. The team and the manager are responsible for the management of technical risks across the business, including penetration testing, and the purchasing, planning, and execution of third party penetration testing. You'll also then direct and lead the team to remediate, and track this remediation through to fix and BAU. You'll need good people management skills too! We'd love to see applications from experienced TVM Threat and Vulneability managers with experience in Tenable, QUalys or other similar TVM tools, in a Brownfields or Greenfields scenario, where you've been hands on with the interface and created process and prioritisation round vulnerabilites, and the management of those to completion / remeditation. You'll be a team teamer as the team grows, and have the support of secnruity engineers, and architects to help you avaive your goals. Ideally you'll be from a technical background in Penetration test or Threat and Vuln management / APT / Advanced Intrusion Technologies, and have some experience of leading teams / managing technical projects. Experience in a hands on situation with industry leading TVM tools. Tenable, Qualys, Nessus, more. Experience creating process / remediation and prioritasation steps and implementing those A 'security says YES' approach to you role :-) How to Apply: Seize the opportunity to shape the future of cybersecurity! Apply today by sending your details to Tariq Dirania at and feel free to connect on LinkedIn.Due to the volume of overseas applicants, we can only consider invitations from eligible UK candidates. Thank you for considering the next step in your cybersecurity journey with us! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Division IT Manager - Leeds - Hybrid - This role will incorporate some UK & European travel - £60,000 - £65,000 + car allowance + bonus Elevation Recruitment Group are proud to be the retained partner to ITW for the recruitment of a Division IT Manager to join their site in Leeds. The Division IT Manager will lead the IT function for Fluids Europe. Owning all aspects of Information Technology for a multi-site Division with operations across Europe. The successful IT Manager will work closely with the Operations Director to determine long-range organisation-wide IT needs and develop the overall IT strategy to satisfy strategic business goals. This is a fantastic opportunity for a proven IT leader to join an ambitious, forward thinking business with a globally recognised brand. Division IT Manager role & responsibilities: Develop, maintain, and communicate the IT Strategy and ensure the strategy is consistent with strategic business objectives Oversee all global IT operations Lead a multi-site IT team and resources to provide a high level of day-to-day support services, drive projects, and implement strategic initiatives Hardware/Software Procurement & Vendor Management Management of budget and expenditure Prepare business case and capital submission for IT assets Ensures compliance with Corporate Cybersecurity Framework throughout the Division Develop and maintain a Disaster Recovery Plan and ensure plan details are communicated and understood by relevant stakeholders Work with the Corporate IT team to understand, leverage, and roll out corporate systems, programs, and services Implementation, training and maintenance of IT policies and management systems, including information security management system and ISO accreditations where appropriate We are keen to speak with IT Managers/leaders who possess the following skills & experience: Prior IT leadership experience (in at least one domain, e.g. Infosec, applications, infrastructure) Strong governance & security focus with ISMS development Demonstrable IT Project Management experience of ERP implementation Business partnering approach to IT leadership, able to work collaboratively, whilst also providing technical expertise Ability to effectively communicate at all levels making complex messages simple Budgetary control experience Leadership qualities that promote success through others through the ability to develop, mentor, and retain key talent within the function Experience in using technology to identify improvement opportunities and implementation for tangible business benefits All direct and 3rd party applications will be forwarded to Elevation Recruitment Group
Mar 17, 2024
Full time
Division IT Manager - Leeds - Hybrid - This role will incorporate some UK & European travel - £60,000 - £65,000 + car allowance + bonus Elevation Recruitment Group are proud to be the retained partner to ITW for the recruitment of a Division IT Manager to join their site in Leeds. The Division IT Manager will lead the IT function for Fluids Europe. Owning all aspects of Information Technology for a multi-site Division with operations across Europe. The successful IT Manager will work closely with the Operations Director to determine long-range organisation-wide IT needs and develop the overall IT strategy to satisfy strategic business goals. This is a fantastic opportunity for a proven IT leader to join an ambitious, forward thinking business with a globally recognised brand. Division IT Manager role & responsibilities: Develop, maintain, and communicate the IT Strategy and ensure the strategy is consistent with strategic business objectives Oversee all global IT operations Lead a multi-site IT team and resources to provide a high level of day-to-day support services, drive projects, and implement strategic initiatives Hardware/Software Procurement & Vendor Management Management of budget and expenditure Prepare business case and capital submission for IT assets Ensures compliance with Corporate Cybersecurity Framework throughout the Division Develop and maintain a Disaster Recovery Plan and ensure plan details are communicated and understood by relevant stakeholders Work with the Corporate IT team to understand, leverage, and roll out corporate systems, programs, and services Implementation, training and maintenance of IT policies and management systems, including information security management system and ISO accreditations where appropriate We are keen to speak with IT Managers/leaders who possess the following skills & experience: Prior IT leadership experience (in at least one domain, e.g. Infosec, applications, infrastructure) Strong governance & security focus with ISMS development Demonstrable IT Project Management experience of ERP implementation Business partnering approach to IT leadership, able to work collaboratively, whilst also providing technical expertise Ability to effectively communicate at all levels making complex messages simple Budgetary control experience Leadership qualities that promote success through others through the ability to develop, mentor, and retain key talent within the function Experience in using technology to identify improvement opportunities and implementation for tangible business benefits All direct and 3rd party applications will be forwarded to Elevation Recruitment Group
Database Administrator (SQL/Oracle) Grangemouth (Onsite) £50,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a SQL DBA to work on site at their Grangemouth office.We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate for optimal performance, security, and integrity.Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers. Travel to Grangemouth is required, and you'll participate in the IT Apps team on-call rota.Key Accountabilities Technical support and development tasks Define business requirements in collaboration with stakeholders Support IT Strategy and drive service improvements Complete project activity tasks with the project manager Maintain a Cybersecurity standard compliant database estate Kry skills Oracle Database Administration skills (from 10g onwards) SQL Server Administration skills (SQLSERVER 2008 onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimization skills Experience in SQL, PL/SQL, and T-SQL development and tuning Familiarity with middleware systems (IIS, Websphere, Weblogic) Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles Benefits include:34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
Mar 16, 2024
Full time
Database Administrator (SQL/Oracle) Grangemouth (Onsite) £50,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a SQL DBA to work on site at their Grangemouth office.We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate for optimal performance, security, and integrity.Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers. Travel to Grangemouth is required, and you'll participate in the IT Apps team on-call rota.Key Accountabilities Technical support and development tasks Define business requirements in collaboration with stakeholders Support IT Strategy and drive service improvements Complete project activity tasks with the project manager Maintain a Cybersecurity standard compliant database estate Kry skills Oracle Database Administration skills (from 10g onwards) SQL Server Administration skills (SQLSERVER 2008 onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimization skills Experience in SQL, PL/SQL, and T-SQL development and tuning Familiarity with middleware systems (IIS, Websphere, Weblogic) Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles Benefits include:34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
IT Manager - £35,000-£45,000 (Based on Experience) pa - Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Ready to embark on an exciting journey and make a real difference in healthcare technology? Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills Excellent Organisational skills If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Mar 16, 2024
Full time
IT Manager - £35,000-£45,000 (Based on Experience) pa - Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Ready to embark on an exciting journey and make a real difference in healthcare technology? Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills Excellent Organisational skills If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Our client is looking for an experienced IT Solutions Manager. This role offers a dynamic environment for overseeing the development, implementation, and maintenance of IT Solutions across various departments. These include warehousing, administration, finance, quality, and customer service. Working closely with the IT team department, and external stakeholders to ensure that the IT systems and software align with the business goal and requirements thus ensuring each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to £70,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Key Responsibilities: Utilise your strong background in SAP modules such as WM, IM, SD, and FICO to effectively manage and optimise our SAP system. Overseeing the configuring, customising, and maintaining of SAP functionalities to meet the needs of our business. Lead and manage a team of IT experts specialised in SAP WM, SD, FICO, Web Development, and BI data Cube Take ownership of all IT Systems and software within the Business Collaborate with the infrastructure team to ensure smooth operations and effective communication between the IT Solutions team and the physical infrastructure Work closely with the Business Performance team to ensure any new requirements are rolled out and trained across the business and process documents are created or updated and all technical documentation and validation is completed and stored electronically. Maintain IT security methodology and implement and maintain ISO27001 across the business. Stay updated on GDPR and other relevant legislation to ensure compliance and protect our IT solutions and data. Take responsibility for all IT policies and processes and ensure technical documentation and validation is accurate and maintained. Ensure our IT disaster recovery and business continuity procedures and agreed, documented, and tested regularly. Responsible for internal IT audits of our software and IT processes. Take responsibility for the IT solutions budget planning and to ensure research and design documentation is completed to assist our annual claim. Requirements: Experience in managing IT systems and software implementation and maintenance. This includes experience with enterprise resource planning (ERP) systems, such as SAP, and familiarity with modules like WM, IM, SD, FICO. Strong project management skills are essential for overseeing IT projects, managing resources, and ensuring timely and successful implementation. Knowledge of IT security methodologies and experience in implementing and maintaining relevant standards, such as ISO27001. Cyber security awareness and knowledge of best practices to mitigate risks. Ability to create scope documents and IT change requests based on customer requirements. Proficiency in managing projects from initiation to completion, ensuring timely delivery and customer satisfaction. Strong leadership skills to effectively manage and motivate a team of IT experts. Ability to identify and implement process improvements to enhance operational efficiency. Relevant Technologies: SAP WM (Warehouse Management) IM (Inventory Management) SD (Sales & Distribution) FICO (Finance & Controlling) Web Development Bi Data Cube To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Mar 16, 2024
Full time
Our client is looking for an experienced IT Solutions Manager. This role offers a dynamic environment for overseeing the development, implementation, and maintenance of IT Solutions across various departments. These include warehousing, administration, finance, quality, and customer service. Working closely with the IT team department, and external stakeholders to ensure that the IT systems and software align with the business goal and requirements thus ensuring each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to £70,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Key Responsibilities: Utilise your strong background in SAP modules such as WM, IM, SD, and FICO to effectively manage and optimise our SAP system. Overseeing the configuring, customising, and maintaining of SAP functionalities to meet the needs of our business. Lead and manage a team of IT experts specialised in SAP WM, SD, FICO, Web Development, and BI data Cube Take ownership of all IT Systems and software within the Business Collaborate with the infrastructure team to ensure smooth operations and effective communication between the IT Solutions team and the physical infrastructure Work closely with the Business Performance team to ensure any new requirements are rolled out and trained across the business and process documents are created or updated and all technical documentation and validation is completed and stored electronically. Maintain IT security methodology and implement and maintain ISO27001 across the business. Stay updated on GDPR and other relevant legislation to ensure compliance and protect our IT solutions and data. Take responsibility for all IT policies and processes and ensure technical documentation and validation is accurate and maintained. Ensure our IT disaster recovery and business continuity procedures and agreed, documented, and tested regularly. Responsible for internal IT audits of our software and IT processes. Take responsibility for the IT solutions budget planning and to ensure research and design documentation is completed to assist our annual claim. Requirements: Experience in managing IT systems and software implementation and maintenance. This includes experience with enterprise resource planning (ERP) systems, such as SAP, and familiarity with modules like WM, IM, SD, FICO. Strong project management skills are essential for overseeing IT projects, managing resources, and ensuring timely and successful implementation. Knowledge of IT security methodologies and experience in implementing and maintaining relevant standards, such as ISO27001. Cyber security awareness and knowledge of best practices to mitigate risks. Ability to create scope documents and IT change requests based on customer requirements. Proficiency in managing projects from initiation to completion, ensuring timely delivery and customer satisfaction. Strong leadership skills to effectively manage and motivate a team of IT experts. Ability to identify and implement process improvements to enhance operational efficiency. Relevant Technologies: SAP WM (Warehouse Management) IM (Inventory Management) SD (Sales & Distribution) FICO (Finance & Controlling) Web Development Bi Data Cube To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Our Approach to Work We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond! Your Career As a Principal Solutions Architect at Palo Alto Networks, you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations to our key prospects and customers. As a thought leader, you will address CyberSecurity related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As a trusted advisor, you will provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention-first security approach based on the Palo Alto Networks security platform. The Principal Solutions Architect's value is measured in their ability to increase sales productivity by: Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs Developing and maintaining a deep understanding of competing solutions and architectures and being able to position a Palo Alto Networks approach successfully Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams Uncovering and documenting technological/business value gaps between the Palo Alto Networks Cortex platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments Playing a role on the EBC team in creating customer messaging that ties the Cortex Portfolio together with the entire Palo Alto Networks Portfolio The role will require close coordination with the Senior Leadership, Sales, Palo Alto Networks' CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team. This is a senior technical customer-facing role, and the value produced must be evident and recurrent. Customers and Sales Teams will ask for you by name. Your Impact In this director-level role, you will lead and direct cross-functional teams within Palo Alto Networks to ensure the highest quality of product and service delivery focused on customer business outcomes As a thought leader, you will address customers and prospects security operations challenges and work with them to develop a successful strategy for their organization to implement Palo Alto Networks Cortex technologies in a way that creates differentiated business value Engage and establish an advisory relationship with key Manager, Director, VP, and CXO contacts at strategic customers to transform their security strategy Engage directly with senior technical and business leaders at key prospects and customers as a security expert to penetrate whitespace accounts and expand Cortex install base through the Identification, qualification, and closure of opportunities Work with the sales teams on strategic opportunities for the development and delivery of differentiated proposals which clearly demonstrate the business and technical value of Cortex Provide summarized and business-relevant feedback into content, Product Management, Product Marketing, Competitive Marketing, and Field Marketing based on customer engagements to improve Palo Alto Networks effectiveness in communicating its value proposition to prospects and clients Engage in continuous self-improvement and learning to maintain technical leadership of relevant technologies (security, data center, public cloud, networking, endpoint, etc.) As a trusted advisor, you will provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention-first security approach based on the Palo Alto Networks security platform Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments Develop and maintain ongoing executive-level relationships with our largest XSIAM Customers to drive continued platform satisfaction and adoption Delivery of targeted CXO-level Threat and Risk Management Briefings by leveraging U42 research and Xpanse ASM Mappings Developing and maintaining an executive-level point of view on Cybersecurity trends with a deep understanding of security operations and the ability to successfully position a Palo Alto Networks approach Your Experience Extensive knowledge of security operations, SIEM, attack surface management, network and endpoint security architectures, history, and trends Experience with SIEM, Log Management, XDR/EDR, and security investigation tools commonly used by large customers to run their security programs Demonstrablesenior level experience in an IT vendorpre-sales or post-salesrole. We will also consider applicants that have SIEM deployment expertise in an end user environment. Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers Knowledge of ancillary security areas such as identity management, public and private cloud architectures Self-motivated attitude to do whatever is necessary to close deals Expect to travel a minimum of 50%+ of the weeks in the fiscal year. This is a global role and will require travel both in theater and internationally. Travel will include customer and Palo Alto Networks location onsite meetings Strong communication (written and verbal) and presentation skills, both internally and externally Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress Super organizational skills Preferences Experience working with channel partners and understanding a channel-centric go-to-market approach Experience working with companies in the enterprise security space End customer background to validate your perspective with customers The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks who isn't committed to your success - everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.
Mar 16, 2024
Full time
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Our Approach to Work We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond! Your Career As a Principal Solutions Architect at Palo Alto Networks, you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations to our key prospects and customers. As a thought leader, you will address CyberSecurity related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As a trusted advisor, you will provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention-first security approach based on the Palo Alto Networks security platform. The Principal Solutions Architect's value is measured in their ability to increase sales productivity by: Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs Developing and maintaining a deep understanding of competing solutions and architectures and being able to position a Palo Alto Networks approach successfully Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams Uncovering and documenting technological/business value gaps between the Palo Alto Networks Cortex platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments Playing a role on the EBC team in creating customer messaging that ties the Cortex Portfolio together with the entire Palo Alto Networks Portfolio The role will require close coordination with the Senior Leadership, Sales, Palo Alto Networks' CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team. This is a senior technical customer-facing role, and the value produced must be evident and recurrent. Customers and Sales Teams will ask for you by name. Your Impact In this director-level role, you will lead and direct cross-functional teams within Palo Alto Networks to ensure the highest quality of product and service delivery focused on customer business outcomes As a thought leader, you will address customers and prospects security operations challenges and work with them to develop a successful strategy for their organization to implement Palo Alto Networks Cortex technologies in a way that creates differentiated business value Engage and establish an advisory relationship with key Manager, Director, VP, and CXO contacts at strategic customers to transform their security strategy Engage directly with senior technical and business leaders at key prospects and customers as a security expert to penetrate whitespace accounts and expand Cortex install base through the Identification, qualification, and closure of opportunities Work with the sales teams on strategic opportunities for the development and delivery of differentiated proposals which clearly demonstrate the business and technical value of Cortex Provide summarized and business-relevant feedback into content, Product Management, Product Marketing, Competitive Marketing, and Field Marketing based on customer engagements to improve Palo Alto Networks effectiveness in communicating its value proposition to prospects and clients Engage in continuous self-improvement and learning to maintain technical leadership of relevant technologies (security, data center, public cloud, networking, endpoint, etc.) As a trusted advisor, you will provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention-first security approach based on the Palo Alto Networks security platform Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments Develop and maintain ongoing executive-level relationships with our largest XSIAM Customers to drive continued platform satisfaction and adoption Delivery of targeted CXO-level Threat and Risk Management Briefings by leveraging U42 research and Xpanse ASM Mappings Developing and maintaining an executive-level point of view on Cybersecurity trends with a deep understanding of security operations and the ability to successfully position a Palo Alto Networks approach Your Experience Extensive knowledge of security operations, SIEM, attack surface management, network and endpoint security architectures, history, and trends Experience with SIEM, Log Management, XDR/EDR, and security investigation tools commonly used by large customers to run their security programs Demonstrablesenior level experience in an IT vendorpre-sales or post-salesrole. We will also consider applicants that have SIEM deployment expertise in an end user environment. Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers Knowledge of ancillary security areas such as identity management, public and private cloud architectures Self-motivated attitude to do whatever is necessary to close deals Expect to travel a minimum of 50%+ of the weeks in the fiscal year. This is a global role and will require travel both in theater and internationally. Travel will include customer and Palo Alto Networks location onsite meetings Strong communication (written and verbal) and presentation skills, both internally and externally Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress Super organizational skills Preferences Experience working with channel partners and understanding a channel-centric go-to-market approach Experience working with companies in the enterprise security space End customer background to validate your perspective with customers The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks who isn't committed to your success - everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.
A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to 45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am - 5:00pm, plus on-call rota, you will be based on site in Grimsby. As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities: Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement. Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager. Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting. Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance. Resolving complex technical faults and any other IT support as required. Supporting and maintaining the core infrastructure, including network patching and server maintenance. Being involved in infrastructure projects to ensure successful delivery. To be successful in this IT Infrastructure & Operations Engineer Team Leader position, you will have the following skills and experience: Skilled in the use/maintenance of VMWare, Hyper-V, or Veeam backups and firewall maintenance. Previous experience of team management. Experience working within a fast-paced 3rd line support role. Working experience with Windows Server 2016 or above. Strong problem-solving skills and effective planning and time-keeping skills. Working experience of Active Directory, Cisco, Meraki, Azure, Barracuda, CyberArk, Cylance, McAfee, Tenable, and Ivanti would also be beneficial. Excellent communication and interpersonal skills and you will be working within a team and building relationships at all levels. Having your own transport is essential for this role, as there may be travel to support on other sites. This role is commutable from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, and Hull. If you are interested in this IT Infrastructure & Operations Engineer Team Leader role please click apply now.
Mar 15, 2024
Full time
A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to 45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am - 5:00pm, plus on-call rota, you will be based on site in Grimsby. As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities: Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement. Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager. Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting. Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance. Resolving complex technical faults and any other IT support as required. Supporting and maintaining the core infrastructure, including network patching and server maintenance. Being involved in infrastructure projects to ensure successful delivery. To be successful in this IT Infrastructure & Operations Engineer Team Leader position, you will have the following skills and experience: Skilled in the use/maintenance of VMWare, Hyper-V, or Veeam backups and firewall maintenance. Previous experience of team management. Experience working within a fast-paced 3rd line support role. Working experience with Windows Server 2016 or above. Strong problem-solving skills and effective planning and time-keeping skills. Working experience of Active Directory, Cisco, Meraki, Azure, Barracuda, CyberArk, Cylance, McAfee, Tenable, and Ivanti would also be beneficial. Excellent communication and interpersonal skills and you will be working within a team and building relationships at all levels. Having your own transport is essential for this role, as there may be travel to support on other sites. This role is commutable from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, and Hull. If you are interested in this IT Infrastructure & Operations Engineer Team Leader role please click apply now.
ERP Service Delivery Manager Hybrid (UK Based) 80-90k Our client has an immediate requirement to employ an experienced ERP Specialist able to manage their Service Delivery, able to lead the way in leveraging and adopting new technologies, tools, techniques to extract the maximum value and return on investment. The successful candidate will be a key role in the team, taking ownership in supporting internal and external users with their strategies, goals, and objectives, providing leadership and direction with aligned roadmaps and templates. The core deliverable of the role is the management of the service delivery to clients throughout Europe, so the successful candidate must have proven experience working across an international framework. Responsibilities Onboarding of new customers into the service and manage global strategic partners in relation to Service Delivery. Working collaboratively on the continual evolution of the service Establishing security standards, governance, promoting best practices Administering existing and formulating new processes, policies, and procedures. Work with multiple global entities in different countries to embed the Service. Manage a team of functional analysts / domain leads as the service matures and our service offerings expand. Identify key areas for evolution and continuous improvement of the service and ultimately supporting the transformation and convergence strategies Build strong global networks and relationships within the ERP community and the wider IT and business. Work collaboratively to develop strategies and global compliance on areas like Cybersecurity, Disaster Recovery, Change Management, testing, and user management to mitigate risk, and protect business critical activities. Support the Head of Operations in identifying areas for service improvement and subsequent contract change management processes. Management of the global Crisis & Escalation Management process and co-ordination of routine disaster recovery planning and testing. Ensure service delivery operational costs are controlled and in line with budget. Requirements Expert knowledge of ERP Products and Ecosystems Key SAP products across core functional domains, Finance, HR, CRM, and technical products including newer cloud-based technologies plus knowledge of Microsoft Dynamics 365 and other ERP software. Excellent stakeholder management skills (multiple levels, multiple countries) recognising complexities in aspects like local language and cultural differences. Ability to prioritise issues and demands across multiple countries and activities and manage the self-delivery aspect effectively. Excellent and effective communicator with good inter-personal skills. Flexible and adaptable with strong attention to detail and accuracy. To find out more about this role please contact Steve on (phone number removed) INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.
Mar 15, 2024
Full time
ERP Service Delivery Manager Hybrid (UK Based) 80-90k Our client has an immediate requirement to employ an experienced ERP Specialist able to manage their Service Delivery, able to lead the way in leveraging and adopting new technologies, tools, techniques to extract the maximum value and return on investment. The successful candidate will be a key role in the team, taking ownership in supporting internal and external users with their strategies, goals, and objectives, providing leadership and direction with aligned roadmaps and templates. The core deliverable of the role is the management of the service delivery to clients throughout Europe, so the successful candidate must have proven experience working across an international framework. Responsibilities Onboarding of new customers into the service and manage global strategic partners in relation to Service Delivery. Working collaboratively on the continual evolution of the service Establishing security standards, governance, promoting best practices Administering existing and formulating new processes, policies, and procedures. Work with multiple global entities in different countries to embed the Service. Manage a team of functional analysts / domain leads as the service matures and our service offerings expand. Identify key areas for evolution and continuous improvement of the service and ultimately supporting the transformation and convergence strategies Build strong global networks and relationships within the ERP community and the wider IT and business. Work collaboratively to develop strategies and global compliance on areas like Cybersecurity, Disaster Recovery, Change Management, testing, and user management to mitigate risk, and protect business critical activities. Support the Head of Operations in identifying areas for service improvement and subsequent contract change management processes. Management of the global Crisis & Escalation Management process and co-ordination of routine disaster recovery planning and testing. Ensure service delivery operational costs are controlled and in line with budget. Requirements Expert knowledge of ERP Products and Ecosystems Key SAP products across core functional domains, Finance, HR, CRM, and technical products including newer cloud-based technologies plus knowledge of Microsoft Dynamics 365 and other ERP software. Excellent stakeholder management skills (multiple levels, multiple countries) recognising complexities in aspects like local language and cultural differences. Ability to prioritise issues and demands across multiple countries and activities and manage the self-delivery aspect effectively. Excellent and effective communicator with good inter-personal skills. Flexible and adaptable with strong attention to detail and accuracy. To find out more about this role please contact Steve on (phone number removed) INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.
IT Manager £35,000-£45,000 (Based on Experience) pa Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Ready to embark on an exciting journey and make a real difference in healthcare technology? Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills Excellent Organisational skills If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Mar 15, 2024
Full time
IT Manager £35,000-£45,000 (Based on Experience) pa Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Ready to embark on an exciting journey and make a real difference in healthcare technology? Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills Excellent Organisational skills If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Job Title: IT Service Desk Manager Location: Edinburgh Salary: 30-40k (DOE) Company Description We're collaborating with a top innovator in software solutions for the hospitality industry, dedicated to providing their clients with smooth technology experiences that enhance their operational efficiency and customer retention. As they broaden their range of offerings and clientele, they're in search of a seasoned IT Service Desk Manager to come on board and oversee their service desk operations and manage the internal team. What's in it for you? This company offers a dynamic work environment where you can lead a talented team, drive impactful initiatives, and make a difference in the hospitality industry. As part of a growing SaaS business you will have several opportunities for professional growth and development as well as: Workplace pension A clear career roadmap taking you to the top! 33 total days of holiday per year Join a small team, make a big impact. Other perks you'd expect at a fast-growing tech company. Job Description As the Service Desk Manager, your leadership will be essential in guiding a skilled team of service desk technicians, managing customer support operations, advancing process improvements, and fostering strong communication and cooperation among internal teams, external IT companies, and partners. Your skill set will play a vital role in facilitating the seamless integration of new customers, quick resolution of technical problems, and enhancement of the customer experience in the Hospitality SaaS sector. Key Responsibilities: Team Management: Lead and mentor a team of service desk technicians proficient in product knowledge, WiFi/networking technologies, CRM and bug-reporting systems. Provide both technical and welfare support to the service and success team to ensure we look after our team as well as our customers. Customer Support: Coordinate with internal departments, third-party IT companies and partners to facilitate smooth onboarding of new customers and address technical challenges promptly. Utilise bug reporting and CRM data to identify trends and patterns, enabling proactive resolution of issues. Process Improvement: Streamline communication processes with third-party IT companies to minimise onboarding delays. Collaborate with internal and external stakeholders to optimise onboarding processes and enhance user experience. Training and Development: Foster a proactive mindset among service desk staff, encouraging them to actively engage with partners to address user issues promptly. Identify and provide access to training and support required for the team to enjoy their work and set them up for success. Documentation and Knowledge Management: Maintain comprehensive documentation of onboarding processes and user issues using bug-reporting software and CRM systems. Encourage best practices documentation to improve future experiences and streamline knowledge transfer within the team. Communication and Stakeholder Management: Act as a central point of contact for communication between teams and partners, ensuring alignment on objectives and priorities. Facilitate regular meetings and updates with partners to ensure clear communication and collaboration. Quality Assurance: Implement quality assurance processes to monitor collaboration effectiveness and identify areas for improvement. Establish key performance indicators (KPIs) to measure onboarding success and user satisfaction. Compliance and Security: Ensure compliance with data protection regulations and security standards when sharing information with third-party IT companies and partners. Implement robust security measures to safeguard sensitive data and mitigate cybersecurity threats associated with third-party collaborations. Beneficial Qualifications, Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or relevant experience. Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc. Cisco CCNA, CompTIA or related networking qualification. Proven experience in technical support or IT management roles Analytical mindset with the ability to identify trends and drive process improvements. Networking technologies - LAN / WAN and Wireless Core internet technologies - Routing and Switching, DNS, DHCP, OSI Model Professional-grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh) Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway Cloud providers, specifically Amazon Web Services (AWS) Knowledge of marketing software; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc.
Mar 15, 2024
Full time
Job Title: IT Service Desk Manager Location: Edinburgh Salary: 30-40k (DOE) Company Description We're collaborating with a top innovator in software solutions for the hospitality industry, dedicated to providing their clients with smooth technology experiences that enhance their operational efficiency and customer retention. As they broaden their range of offerings and clientele, they're in search of a seasoned IT Service Desk Manager to come on board and oversee their service desk operations and manage the internal team. What's in it for you? This company offers a dynamic work environment where you can lead a talented team, drive impactful initiatives, and make a difference in the hospitality industry. As part of a growing SaaS business you will have several opportunities for professional growth and development as well as: Workplace pension A clear career roadmap taking you to the top! 33 total days of holiday per year Join a small team, make a big impact. Other perks you'd expect at a fast-growing tech company. Job Description As the Service Desk Manager, your leadership will be essential in guiding a skilled team of service desk technicians, managing customer support operations, advancing process improvements, and fostering strong communication and cooperation among internal teams, external IT companies, and partners. Your skill set will play a vital role in facilitating the seamless integration of new customers, quick resolution of technical problems, and enhancement of the customer experience in the Hospitality SaaS sector. Key Responsibilities: Team Management: Lead and mentor a team of service desk technicians proficient in product knowledge, WiFi/networking technologies, CRM and bug-reporting systems. Provide both technical and welfare support to the service and success team to ensure we look after our team as well as our customers. Customer Support: Coordinate with internal departments, third-party IT companies and partners to facilitate smooth onboarding of new customers and address technical challenges promptly. Utilise bug reporting and CRM data to identify trends and patterns, enabling proactive resolution of issues. Process Improvement: Streamline communication processes with third-party IT companies to minimise onboarding delays. Collaborate with internal and external stakeholders to optimise onboarding processes and enhance user experience. Training and Development: Foster a proactive mindset among service desk staff, encouraging them to actively engage with partners to address user issues promptly. Identify and provide access to training and support required for the team to enjoy their work and set them up for success. Documentation and Knowledge Management: Maintain comprehensive documentation of onboarding processes and user issues using bug-reporting software and CRM systems. Encourage best practices documentation to improve future experiences and streamline knowledge transfer within the team. Communication and Stakeholder Management: Act as a central point of contact for communication between teams and partners, ensuring alignment on objectives and priorities. Facilitate regular meetings and updates with partners to ensure clear communication and collaboration. Quality Assurance: Implement quality assurance processes to monitor collaboration effectiveness and identify areas for improvement. Establish key performance indicators (KPIs) to measure onboarding success and user satisfaction. Compliance and Security: Ensure compliance with data protection regulations and security standards when sharing information with third-party IT companies and partners. Implement robust security measures to safeguard sensitive data and mitigate cybersecurity threats associated with third-party collaborations. Beneficial Qualifications, Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or relevant experience. Support ticketing software and CRM i.e. ZenDesk, Hubspot, AutoTask etc. Cisco CCNA, CompTIA or related networking qualification. Proven experience in technical support or IT management roles Analytical mindset with the ability to identify trends and drive process improvements. Networking technologies - LAN / WAN and Wireless Core internet technologies - Routing and Switching, DNS, DHCP, OSI Model Professional-grade WiFi Access Points & their cloud controllers (Ubiquiti UniFi, Ruckus, Cisco Meraki, OpenMesh) Infrastructure technology; EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway Cloud providers, specifically Amazon Web Services (AWS) Knowledge of marketing software; Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift etc.
IT Manager My client, based in Northampton, in search of an experienced and dynamic IT Manager to support the Head of IT in managing and maintaining their internal software, hardware, and infrastructure systems. They are looking for someone with strong leadership skills, technical expertise, and strategic thinking to drive their IT initiatives forward. As the IT Manager, you will collaborate closely with cross-functional teams and third-party providers to ensure our IT infrastructure is secure, compatible, and scalable. Salary: 60,000- 70,000 DOE Responsibilities: Technical Leadership Develop a strategic roadmap for our infrastructure and business systems. Oversee day-to-day technical operations to ensure optimal uptime. Collaborate with various teams to align IT initiatives with business goals. Stay updated on emerging technologies and industry trends. Work closely with the Head of IT and other departments to understand operational challenges and priorities. Team Development and Management Lead and mentor a team of IT professionals, including recruitment and performance management. Cultivate a supportive work environment that encourages growth and creativity. Empower team members to excel in their roles. Infrastructure, Security, and Telephony Management Manage our internal network and remote sites. Ensure data security, disaster recovery, and system uptime. Implement best practices for scalability and efficiency. Develop and enforce policies related to network security and disaster recovery. Provide maintenance and support for the telephony platform. Helpdesk and User Support Oversee the helpdesk team to ensure timely resolution of user issues. Prioritize support requests and develop effective resolution plans. Manage licensing and compliance. Troubleshooting and Problem Solving Diagnose, resolve, document, and communicate technical issues. Collaborate with vendors and third-party providers. Implement preventive measures to minimise system downtime. Experience: Minimum of 10 years of IT management experience. Proven track record of leading successful IT teams. Strong understanding of IT infrastructure environments. Excellent IT skills with a keen business sense. Experience with ERP systems. Proficiency in Microsoft 365 and Azure modules. Strong analytical and problem-solving abilities. Ability to thrive under tight deadlines and constraints. Knowledgeable in network administration, cybersecurity, and cloud technologies. Familiarity with Dark Trace, Microsoft Dynamics GP, CRM, Power Apps. If you are a skilled IT Manager, with both hands-on and hands-off experience, please apply today! Key words: IT Manager, IT Leader, Team Leader, Head of IT, Helpdesk Manager, Service Desk Manager, Help Desk Manager, ICT Team Leader, Service Desk Lead, Support Team Lead, Technical Lead, IT Lead, Help Desk Team Lead, Helpdesk Supervisor, IT Support Lead Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Bedford, Corby, Rushden, Cranfield, Huntingdon, Milton Keynes, Bletchley, Peterborough, Leighton Buzzard, Stamford, Hitchin, Letchworth
Mar 15, 2024
Full time
IT Manager My client, based in Northampton, in search of an experienced and dynamic IT Manager to support the Head of IT in managing and maintaining their internal software, hardware, and infrastructure systems. They are looking for someone with strong leadership skills, technical expertise, and strategic thinking to drive their IT initiatives forward. As the IT Manager, you will collaborate closely with cross-functional teams and third-party providers to ensure our IT infrastructure is secure, compatible, and scalable. Salary: 60,000- 70,000 DOE Responsibilities: Technical Leadership Develop a strategic roadmap for our infrastructure and business systems. Oversee day-to-day technical operations to ensure optimal uptime. Collaborate with various teams to align IT initiatives with business goals. Stay updated on emerging technologies and industry trends. Work closely with the Head of IT and other departments to understand operational challenges and priorities. Team Development and Management Lead and mentor a team of IT professionals, including recruitment and performance management. Cultivate a supportive work environment that encourages growth and creativity. Empower team members to excel in their roles. Infrastructure, Security, and Telephony Management Manage our internal network and remote sites. Ensure data security, disaster recovery, and system uptime. Implement best practices for scalability and efficiency. Develop and enforce policies related to network security and disaster recovery. Provide maintenance and support for the telephony platform. Helpdesk and User Support Oversee the helpdesk team to ensure timely resolution of user issues. Prioritize support requests and develop effective resolution plans. Manage licensing and compliance. Troubleshooting and Problem Solving Diagnose, resolve, document, and communicate technical issues. Collaborate with vendors and third-party providers. Implement preventive measures to minimise system downtime. Experience: Minimum of 10 years of IT management experience. Proven track record of leading successful IT teams. Strong understanding of IT infrastructure environments. Excellent IT skills with a keen business sense. Experience with ERP systems. Proficiency in Microsoft 365 and Azure modules. Strong analytical and problem-solving abilities. Ability to thrive under tight deadlines and constraints. Knowledgeable in network administration, cybersecurity, and cloud technologies. Familiarity with Dark Trace, Microsoft Dynamics GP, CRM, Power Apps. If you are a skilled IT Manager, with both hands-on and hands-off experience, please apply today! Key words: IT Manager, IT Leader, Team Leader, Head of IT, Helpdesk Manager, Service Desk Manager, Help Desk Manager, ICT Team Leader, Service Desk Lead, Support Team Lead, Technical Lead, IT Lead, Help Desk Team Lead, Helpdesk Supervisor, IT Support Lead Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Bedford, Corby, Rushden, Cranfield, Huntingdon, Milton Keynes, Bletchley, Peterborough, Leighton Buzzard, Stamford, Hitchin, Letchworth
I'm looking for an experienced Enterprise Security Architect to join a leading FS company based in C. London. You will report into the Head of Architecture and be part of a growing high-performing team. Salary: up to £125,000 p/a + Benefits Location: 3 times per week in Bristol The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: Strengthening the bridge between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap. Developing a Security Architecture that enables the organisation to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers. Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable. Duties Include Develop and maintain a security architecture process that enables the business to develop and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers. Develop security strategy plans and roadmaps based on sound enterprise architecture practices. Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations. Participate in application and infrastructure projects to provide security-planning advice. Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts. Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics. Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable Essential Requirements Demonstrable experience in a role of similar responsibility and scale A graduate level qualification in IT or technical subject Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers. Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Ideal Experience/Traits You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience. You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams. You have a deep understanding of the evolving internal and external cyber risks faced. You are self-motivated and able to work on your own initiative and within a team environment. You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach. You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way. You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them.
Mar 15, 2024
Full time
I'm looking for an experienced Enterprise Security Architect to join a leading FS company based in C. London. You will report into the Head of Architecture and be part of a growing high-performing team. Salary: up to £125,000 p/a + Benefits Location: 3 times per week in Bristol The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: Strengthening the bridge between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap. Developing a Security Architecture that enables the organisation to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers. Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable. Duties Include Develop and maintain a security architecture process that enables the business to develop and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers. Develop security strategy plans and roadmaps based on sound enterprise architecture practices. Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations. Participate in application and infrastructure projects to provide security-planning advice. Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts. Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics. Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable Essential Requirements Demonstrable experience in a role of similar responsibility and scale A graduate level qualification in IT or technical subject Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers. Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Ideal Experience/Traits You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience. You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams. You have a deep understanding of the evolving internal and external cyber risks faced. You are self-motivated and able to work on your own initiative and within a team environment. You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach. You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way. You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them.
Senior Cyber Risk Manager - Consulting London £85,000 - £95,000 per annum Company client is supporting their global, multinational professional services client on their search for a Senior Cyber Risk Manager. The role can pay between £85,000 - £95,000 plus a range of extras i.e. car allowance, flexible benefits, annual bonuses, favourable pension.You will be a Senior Manager, with a technical cyber background combined with a proven consulting / professional services sector background The role broadly covers three main areas:-1 Leading the team - as a senior team member you will take an important role in helping to shape our consulting team, considering the skills we need, how we access additional capacity and where we need our people to be. You will also be a Performance Manager for up to five of our people supporting them in their own career journeys.2 Leading on delivery - our Senior Managers will typically oversee a handful of engagements at any one time. You could be finishing off some whilst kicking off another. They will be of different sizes and in different subjects for clients across different industries with huge variety. On each you will have a team reporting to you and a Partner or Director you are supporting who has overall accountability for the work. You will bring your technical knowledge and consulting skills in to this work, sometimes at the core of delivery and in others overseeing / checking the quality of our work.3 Building the pipeline - demand has never been higher for our support. Clients want to know what others are doing or how they compare. The Person: Track record in consulting or industry that demonstrates an understanding of the threat and issues faced by clients (essential) AND how cyber links into other disciplines Someone with a strong professional network of former and future colleagues, clients and leaders in our industry (essential) Proven knowledge and experience of delivering one of more of the following areas: Cyber Risk Management, Strategy and Security Transformation, Security Change, Security Operations, Identity and Access Management (IDAM), Resilience & Testing or Cyber Incident Response(essential) Proven ability to lead work at sustained levels of high intensity, and inspire drive and resilience in others Proven ability in taking appropriate action after monitoring/reviewing the progress and performance of othersQualifications and Skills: It's not all about collecting certifications but we also know that for many, qualifications are important and so here are some we focus on in the team (CISSP, CISA, CISM, NCSC CCP) . There are also multiple qualifications in particular technical areas such as Cloud, Penetration Testing or Identity and Access Management and we are equally interested in how you gained those and the experience you have Ability to achieve security clearance (BPSS, possibly SC Level) (preferable) Excellent communication skills (both written and oral), negotiation and project management skills (essential) Ability to interact with organisations at a senior level (essential)
Mar 15, 2024
Full time
Senior Cyber Risk Manager - Consulting London £85,000 - £95,000 per annum Company client is supporting their global, multinational professional services client on their search for a Senior Cyber Risk Manager. The role can pay between £85,000 - £95,000 plus a range of extras i.e. car allowance, flexible benefits, annual bonuses, favourable pension.You will be a Senior Manager, with a technical cyber background combined with a proven consulting / professional services sector background The role broadly covers three main areas:-1 Leading the team - as a senior team member you will take an important role in helping to shape our consulting team, considering the skills we need, how we access additional capacity and where we need our people to be. You will also be a Performance Manager for up to five of our people supporting them in their own career journeys.2 Leading on delivery - our Senior Managers will typically oversee a handful of engagements at any one time. You could be finishing off some whilst kicking off another. They will be of different sizes and in different subjects for clients across different industries with huge variety. On each you will have a team reporting to you and a Partner or Director you are supporting who has overall accountability for the work. You will bring your technical knowledge and consulting skills in to this work, sometimes at the core of delivery and in others overseeing / checking the quality of our work.3 Building the pipeline - demand has never been higher for our support. Clients want to know what others are doing or how they compare. The Person: Track record in consulting or industry that demonstrates an understanding of the threat and issues faced by clients (essential) AND how cyber links into other disciplines Someone with a strong professional network of former and future colleagues, clients and leaders in our industry (essential) Proven knowledge and experience of delivering one of more of the following areas: Cyber Risk Management, Strategy and Security Transformation, Security Change, Security Operations, Identity and Access Management (IDAM), Resilience & Testing or Cyber Incident Response(essential) Proven ability to lead work at sustained levels of high intensity, and inspire drive and resilience in others Proven ability in taking appropriate action after monitoring/reviewing the progress and performance of othersQualifications and Skills: It's not all about collecting certifications but we also know that for many, qualifications are important and so here are some we focus on in the team (CISSP, CISA, CISM, NCSC CCP) . There are also multiple qualifications in particular technical areas such as Cloud, Penetration Testing or Identity and Access Management and we are equally interested in how you gained those and the experience you have Ability to achieve security clearance (BPSS, possibly SC Level) (preferable) Excellent communication skills (both written and oral), negotiation and project management skills (essential) Ability to interact with organisations at a senior level (essential)
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
Mar 14, 2024
Full time
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client s staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Mar 14, 2024
Full time
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client s staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Our client is looking for an experienced IT Solutions Manager. This role offers a dynamic environment for overseeing the development, implementation, and maintenance of IT Solutions across various departments. These include warehousing, administration, finance, quality, and customer service. Working closely with the IT team department, and external stakeholders to ensure that the IT systems and software align with the business goal and requirements thus ensuring each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to 70,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Key Responsibilities: Utilise your strong background in SAP modules such as WM, IM, SD, and FICO to effectively manage and optimise our SAP system. Overseeing the configuring, customising, and maintaining of SAP functionalities to meet the needs of our business. Lead and manage a team of IT experts specialised in SAP WM, SD, FICO, Web Development, and BI data Cube Take ownership of all IT Systems and software within the Business Collaborate with the infrastructure team to ensure smooth operations and effective communication between the IT Solutions team and the physical infrastructure Work closely with the Business Performance team to ensure any new requirements are rolled out and trained across the business and process documents are created or updated and all technical documentation and validation is completed and stored electronically. Maintain IT security methodology and implement and maintain ISO27001 across the business. Stay updated on GDPR and other relevant legislation to ensure compliance and protect our IT solutions and data. Take responsibility for all IT policies and processes and ensure technical documentation and validation is accurate and maintained. Ensure our IT disaster recovery and business continuity procedures and agreed, documented, and tested regularly. Responsible for internal IT audits of our software and IT processes. Take responsibility for the IT solutions budget planning and to ensure research and design documentation is completed to assist our annual claim. Requirements: Experience in managing IT systems and software implementation and maintenance. This includes experience with enterprise resource planning (ERP) systems, such as SAP, and familiarity with modules like WM, IM, SD, FICO. Strong project management skills are essential for overseeing IT projects, managing resources, and ensuring timely and successful implementation. Knowledge of IT security methodologies and experience in implementing and maintaining relevant standards, such as ISO27001. Cyber security awareness and knowledge of best practices to mitigate risks. Ability to create scope documents and IT change requests based on customer requirements. Proficiency in managing projects from initiation to completion, ensuring timely delivery and customer satisfaction. Strong leadership skills to effectively manage and motivate a team of IT experts. Ability to identify and implement process improvements to enhance operational efficiency. Relevant Technologies: SAP WM (Warehouse Management) IM (Inventory Management) SD (Sales & Distribution) FICO (Finance & Controlling) Web Development Bi Data Cube To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Mar 14, 2024
Full time
Our client is looking for an experienced IT Solutions Manager. This role offers a dynamic environment for overseeing the development, implementation, and maintenance of IT Solutions across various departments. These include warehousing, administration, finance, quality, and customer service. Working closely with the IT team department, and external stakeholders to ensure that the IT systems and software align with the business goal and requirements thus ensuring each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to 70,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Key Responsibilities: Utilise your strong background in SAP modules such as WM, IM, SD, and FICO to effectively manage and optimise our SAP system. Overseeing the configuring, customising, and maintaining of SAP functionalities to meet the needs of our business. Lead and manage a team of IT experts specialised in SAP WM, SD, FICO, Web Development, and BI data Cube Take ownership of all IT Systems and software within the Business Collaborate with the infrastructure team to ensure smooth operations and effective communication between the IT Solutions team and the physical infrastructure Work closely with the Business Performance team to ensure any new requirements are rolled out and trained across the business and process documents are created or updated and all technical documentation and validation is completed and stored electronically. Maintain IT security methodology and implement and maintain ISO27001 across the business. Stay updated on GDPR and other relevant legislation to ensure compliance and protect our IT solutions and data. Take responsibility for all IT policies and processes and ensure technical documentation and validation is accurate and maintained. Ensure our IT disaster recovery and business continuity procedures and agreed, documented, and tested regularly. Responsible for internal IT audits of our software and IT processes. Take responsibility for the IT solutions budget planning and to ensure research and design documentation is completed to assist our annual claim. Requirements: Experience in managing IT systems and software implementation and maintenance. This includes experience with enterprise resource planning (ERP) systems, such as SAP, and familiarity with modules like WM, IM, SD, FICO. Strong project management skills are essential for overseeing IT projects, managing resources, and ensuring timely and successful implementation. Knowledge of IT security methodologies and experience in implementing and maintaining relevant standards, such as ISO27001. Cyber security awareness and knowledge of best practices to mitigate risks. Ability to create scope documents and IT change requests based on customer requirements. Proficiency in managing projects from initiation to completion, ensuring timely delivery and customer satisfaction. Strong leadership skills to effectively manage and motivate a team of IT experts. Ability to identify and implement process improvements to enhance operational efficiency. Relevant Technologies: SAP WM (Warehouse Management) IM (Inventory Management) SD (Sales & Distribution) FICO (Finance & Controlling) Web Development Bi Data Cube To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Division IT Manager Leeds Hybrid - This role will incorporate some UK & European travel - £60,000 - £65,000 + car allowance + bonus Elevation Recruitment Group are proud to be the retained partner to ITW for the recruitment of a Division IT Manager to join their site in Leeds. The Division IT Manager will lead the IT function for Fluids Europe. Owning all aspects of Information Technology for a multi-site Division with operations across Europe. The successful IT Manager will work closely with the Operations Director to determine long-range organisation-wide IT needs and develop the overall IT strategy to satisfy strategic business goals. This is a fantastic opportunity for a proven IT leader to join an ambitious, forward thinking business with a globally recognised brand. Division IT Manager role & responsibilities: Develop, maintain, and communicate the IT Strategy and ensure the strategy is consistent with strategic business objectives Oversee all global IT operations Lead a multi-site IT team and resources to provide a high level of day-to-day support services, drive projects, and implement strategic initiatives Hardware/Software Procurement & Vendor Management Management of budget and expenditure Prepare business case and capital submission for IT assets Ensures compliance with Corporate Cybersecurity Framework throughout the Division Develop and maintain a Disaster Recovery Plan and ensure plan details are communicated and understood by relevant stakeholders Work with the Corporate IT team to understand, leverage, and roll out corporate systems, programs, and services Implementation, training and maintenance of IT policies and management systems, including information security management system and ISO accreditations where appropriate We are keen to speak with IT Managers/leaders who possess the following skills & experience: Prior IT leadership experience (in at least one domain, e.g. Infosec, applications, infrastructure) Strong governance & security focus with ISMS development Demonstrable IT Project Management experience of ERP implementation Business partnering approach to IT leadership, able to work collaboratively, whilst also providing technical expertise Ability to effectively communicate at all levels making complex messages simple Budgetary control experience Leadership qualities that promote success through others through the ability to develop, mentor, and retain key talent within the function Experience in using technology to identify improvement opportunities and implementation for tangible business benefits All direct and 3rd party applications will be forwarded to Elevation Recruitment Group
Mar 14, 2024
Full time
Division IT Manager Leeds Hybrid - This role will incorporate some UK & European travel - £60,000 - £65,000 + car allowance + bonus Elevation Recruitment Group are proud to be the retained partner to ITW for the recruitment of a Division IT Manager to join their site in Leeds. The Division IT Manager will lead the IT function for Fluids Europe. Owning all aspects of Information Technology for a multi-site Division with operations across Europe. The successful IT Manager will work closely with the Operations Director to determine long-range organisation-wide IT needs and develop the overall IT strategy to satisfy strategic business goals. This is a fantastic opportunity for a proven IT leader to join an ambitious, forward thinking business with a globally recognised brand. Division IT Manager role & responsibilities: Develop, maintain, and communicate the IT Strategy and ensure the strategy is consistent with strategic business objectives Oversee all global IT operations Lead a multi-site IT team and resources to provide a high level of day-to-day support services, drive projects, and implement strategic initiatives Hardware/Software Procurement & Vendor Management Management of budget and expenditure Prepare business case and capital submission for IT assets Ensures compliance with Corporate Cybersecurity Framework throughout the Division Develop and maintain a Disaster Recovery Plan and ensure plan details are communicated and understood by relevant stakeholders Work with the Corporate IT team to understand, leverage, and roll out corporate systems, programs, and services Implementation, training and maintenance of IT policies and management systems, including information security management system and ISO accreditations where appropriate We are keen to speak with IT Managers/leaders who possess the following skills & experience: Prior IT leadership experience (in at least one domain, e.g. Infosec, applications, infrastructure) Strong governance & security focus with ISMS development Demonstrable IT Project Management experience of ERP implementation Business partnering approach to IT leadership, able to work collaboratively, whilst also providing technical expertise Ability to effectively communicate at all levels making complex messages simple Budgetary control experience Leadership qualities that promote success through others through the ability to develop, mentor, and retain key talent within the function Experience in using technology to identify improvement opportunities and implementation for tangible business benefits All direct and 3rd party applications will be forwarded to Elevation Recruitment Group