IT Services Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager Sheffield
Mar 29, 2024
Full time
IT Services Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager Sheffield
IT Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager Sheffield
Mar 28, 2024
Full time
IT Manager Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager Sheffield
Jonathan Lee Recruitment Ltd
Brockworth, Gloucestershire
We are working with a global engineering client based in Gloucester. Supporting an international customer base, seeking an IT Technical Support Engineer to provide IT support, this would suit an IT graduate or an individual with 1-2 years experience in an IT capacity. In your first few weeks in this IT Technical Support Engineer role, you can expect to: Manage and support IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment Respond to technical support calls from staff members or clients, providing effective communication to resolve issues promptly Test disaster recovery procedures to ensure business continuity To apply for this IT Technical Support Engineer role, you will also require the following: The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance Possess and demonstrate excellent analytical skills Excellent communication skills, both written and orally A positive attitude with the ability to work within culturally diverse environments Able to travel internationally and domestically on occasions. In return you will receive An excellent remuneration package dependent on experience Working a 9-day fortnight, every other Friday off ! Group Life Assurance Excellent pension and welfare package. Employee incentive plan Up to 12 days WFH. If this full-time IT Technical Support Engineer job in Brockworth, Gloucester, inspires you, please contact Jonathan Lee Recruitment today. We would love to help you find your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Mar 28, 2024
Full time
We are working with a global engineering client based in Gloucester. Supporting an international customer base, seeking an IT Technical Support Engineer to provide IT support, this would suit an IT graduate or an individual with 1-2 years experience in an IT capacity. In your first few weeks in this IT Technical Support Engineer role, you can expect to: Manage and support IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment Respond to technical support calls from staff members or clients, providing effective communication to resolve issues promptly Test disaster recovery procedures to ensure business continuity To apply for this IT Technical Support Engineer role, you will also require the following: The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance Possess and demonstrate excellent analytical skills Excellent communication skills, both written and orally A positive attitude with the ability to work within culturally diverse environments Able to travel internationally and domestically on occasions. In return you will receive An excellent remuneration package dependent on experience Working a 9-day fortnight, every other Friday off ! Group Life Assurance Excellent pension and welfare package. Employee incentive plan Up to 12 days WFH. If this full-time IT Technical Support Engineer job in Brockworth, Gloucester, inspires you, please contact Jonathan Lee Recruitment today. We would love to help you find your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Sectors: Electronics, Electrical, Manufacturing, Machinery Job title: Embedded Software Engineer Location: Birmingham, West Midlands Salary: £37,000 - £43,000 per annum Great Benefits Package - See Below No sponsorship is available Company overview & Job Title: A fantastic organisation based in Birmingham (West Midlands) that has a global team of over 4000 employees who're one of the world leaders in the design and manufacturing of Food Packaging are now seeking to hire for a brand new Embedded Software Engineer to join the hugely popular and successful organisation on a permanent basis. This excellent organisation performed extremely well during the COVID-19 pandemic whereby no employee was made redundant, no employee was put on furlough in return great positivity throughout the business that experienced an additional 105 new hires, company profit and employees were received salary bonuses between 2-6%. Salaries on offer & work from home policy: The salary on offer for the successful Embedded Software Engineer is £37,000 - £43,000 per annum . Hybrid working of 3 days working in the office and 2 days working from home is available. If you prefer working 5 days in the office that is available too. No sponsorship is available for this role. Embedded Software Engineer Key Skills: Degree, HND in relevant field for Electronics Engineering, Computer Science or similar 1-3 years industry experience Understanding of developing for embedded platforms and environments Embedded Software Programming in C A good understanding of basic hardware and its interface with software systems Network interface protocols - SPI, I2C, USB, UART, RS232/485, Ethernet, TCP/IP Microcontroller & Microprocessor experience Ability to read electronic schematics and component datasheets Self-starter, good team player and good communication skills Nice to have skills: Other programming languages - C++, C#, .NET, Java, Python, Qt GUI (Graphical User Interfaces) Version Control Systems - GIT, SVN, JIRA or similar Software engineering tools e.g. IDEs, compilers, build processes, debuggers, emulators and test frameworks RTOS - FreeRTOS, Linux, Windows, VxWorks or similar Embedded Systems For Automation And Control Benefits Package: 25 days plus statutory holidays Pension - 3% employee, 5% employer and up to 10% after 5 years' service Health Cash Plan that covers Dental & Optical Employee assistance programme Cycle To Work Scheme Online discounts and vouchers Life Assurance Death in Service x4 salary Quarterly Bonus Scheme Auto enrolment pension contributions Hybrid Working - 3 days working onsite and 2 days WFH If you are interested in the above Embedded Software Engineering position and think you have the skills required as an Embedded Software Engineer , please don't hesitate to apply and contact Frank Kanjanda on or call for information.
Mar 28, 2024
Full time
Sectors: Electronics, Electrical, Manufacturing, Machinery Job title: Embedded Software Engineer Location: Birmingham, West Midlands Salary: £37,000 - £43,000 per annum Great Benefits Package - See Below No sponsorship is available Company overview & Job Title: A fantastic organisation based in Birmingham (West Midlands) that has a global team of over 4000 employees who're one of the world leaders in the design and manufacturing of Food Packaging are now seeking to hire for a brand new Embedded Software Engineer to join the hugely popular and successful organisation on a permanent basis. This excellent organisation performed extremely well during the COVID-19 pandemic whereby no employee was made redundant, no employee was put on furlough in return great positivity throughout the business that experienced an additional 105 new hires, company profit and employees were received salary bonuses between 2-6%. Salaries on offer & work from home policy: The salary on offer for the successful Embedded Software Engineer is £37,000 - £43,000 per annum . Hybrid working of 3 days working in the office and 2 days working from home is available. If you prefer working 5 days in the office that is available too. No sponsorship is available for this role. Embedded Software Engineer Key Skills: Degree, HND in relevant field for Electronics Engineering, Computer Science or similar 1-3 years industry experience Understanding of developing for embedded platforms and environments Embedded Software Programming in C A good understanding of basic hardware and its interface with software systems Network interface protocols - SPI, I2C, USB, UART, RS232/485, Ethernet, TCP/IP Microcontroller & Microprocessor experience Ability to read electronic schematics and component datasheets Self-starter, good team player and good communication skills Nice to have skills: Other programming languages - C++, C#, .NET, Java, Python, Qt GUI (Graphical User Interfaces) Version Control Systems - GIT, SVN, JIRA or similar Software engineering tools e.g. IDEs, compilers, build processes, debuggers, emulators and test frameworks RTOS - FreeRTOS, Linux, Windows, VxWorks or similar Embedded Systems For Automation And Control Benefits Package: 25 days plus statutory holidays Pension - 3% employee, 5% employer and up to 10% after 5 years' service Health Cash Plan that covers Dental & Optical Employee assistance programme Cycle To Work Scheme Online discounts and vouchers Life Assurance Death in Service x4 salary Quarterly Bonus Scheme Auto enrolment pension contributions Hybrid Working - 3 days working onsite and 2 days WFH If you are interested in the above Embedded Software Engineering position and think you have the skills required as an Embedded Software Engineer , please don't hesitate to apply and contact Frank Kanjanda on or call for information.
Industry Sectors: Renewable Energy, Infrastructure, Mobility Job Title: Embedded Software Architect Location: East Kilbride (Scotland) Salary: £60,000 - £70,000 per annum No Sponsorship is available Company Overview & Job Title: A fantastic Global Engineering organisation located in East Kilbride (Scotland) who specialize in the Industry Sectors for Renewable Energy, Infrastructure, Mobility and many more are now recruiting to hire for a brand new Embedded Software Architect to join organsation on a full time permanent basis. This exciting role would be suited for an Embedded Software Engineer who is at Senior, Principal Team Lead Level or for an Embedded Software Engineer who is looking to progress into a Team Leaders postion. Salary on offer: The salary on offer for the Embedded Software Architect is £60,000 - £70,000 per annum , depending on skillset & experience. Working arrangement: 3 days working onsite and 2 days WFH is available for this role. The Embedded Software Architect will need to visit Germany up to 4 times p.a. The role: The successful Embedded Software Architect will be responsible for the full Embedded Software Systems Architecture Design, supporting Junior Engineers and take the initiative, collaborate and communicate well. Key Skills: 5-7+ years minimum industry experience Embedded Software Development experience Embedded Software Programming in C, C++ Knowledge of model based development tools - MATLAB, Simulink, Stateflow An understanding of control methodologies Bare Metal DSP Microcontrollers or real time control Knowledge of real time operating systems (RTOS) Network protocols - SPI, I2C, USB, UART, TCP/IP Experience of System integration testing, debuggers, bus analysers, and using lab equipment (scopes, sources, loads) Requirements engineering, SW architecture design, SW test planning, and documentation Ability or ambition to lead a small team, leading sprints and using collaborative tools such as issue trackers and version control systems Desirable nice to have skills: Medical, automotive, defence, semiconductor or telecoms Scripting - Python, Ruby, Perl, Bash, Batch MISRA C Experience of Test Driven Development or Software Unit Testing UML (Enterprise Architect) Other protocols - CAN, MODBUS, Ethernet, CANopen, J1939 Windows development of tests tools using C++/C# is an advantage. Benefits Package: 36 hours per week 25 days holiday,10 banks 6% employer salary sacrifice pension BUPA Life assurance x4 and income protection at 50% and critical illness subject to conditions (non-contractual). If this is an exciting Embedded Software Architect role you're looking for as a great next step opportunity for you to join a hugely successful global organisation, then please apply now with your updated CV or call Frank Kanjanda at Premier Group on and for further information about the role and company.
Mar 28, 2024
Full time
Industry Sectors: Renewable Energy, Infrastructure, Mobility Job Title: Embedded Software Architect Location: East Kilbride (Scotland) Salary: £60,000 - £70,000 per annum No Sponsorship is available Company Overview & Job Title: A fantastic Global Engineering organisation located in East Kilbride (Scotland) who specialize in the Industry Sectors for Renewable Energy, Infrastructure, Mobility and many more are now recruiting to hire for a brand new Embedded Software Architect to join organsation on a full time permanent basis. This exciting role would be suited for an Embedded Software Engineer who is at Senior, Principal Team Lead Level or for an Embedded Software Engineer who is looking to progress into a Team Leaders postion. Salary on offer: The salary on offer for the Embedded Software Architect is £60,000 - £70,000 per annum , depending on skillset & experience. Working arrangement: 3 days working onsite and 2 days WFH is available for this role. The Embedded Software Architect will need to visit Germany up to 4 times p.a. The role: The successful Embedded Software Architect will be responsible for the full Embedded Software Systems Architecture Design, supporting Junior Engineers and take the initiative, collaborate and communicate well. Key Skills: 5-7+ years minimum industry experience Embedded Software Development experience Embedded Software Programming in C, C++ Knowledge of model based development tools - MATLAB, Simulink, Stateflow An understanding of control methodologies Bare Metal DSP Microcontrollers or real time control Knowledge of real time operating systems (RTOS) Network protocols - SPI, I2C, USB, UART, TCP/IP Experience of System integration testing, debuggers, bus analysers, and using lab equipment (scopes, sources, loads) Requirements engineering, SW architecture design, SW test planning, and documentation Ability or ambition to lead a small team, leading sprints and using collaborative tools such as issue trackers and version control systems Desirable nice to have skills: Medical, automotive, defence, semiconductor or telecoms Scripting - Python, Ruby, Perl, Bash, Batch MISRA C Experience of Test Driven Development or Software Unit Testing UML (Enterprise Architect) Other protocols - CAN, MODBUS, Ethernet, CANopen, J1939 Windows development of tests tools using C++/C# is an advantage. Benefits Package: 36 hours per week 25 days holiday,10 banks 6% employer salary sacrifice pension BUPA Life assurance x4 and income protection at 50% and critical illness subject to conditions (non-contractual). If this is an exciting Embedded Software Architect role you're looking for as a great next step opportunity for you to join a hugely successful global organisation, then please apply now with your updated CV or call Frank Kanjanda at Premier Group on and for further information about the role and company.
Sectors: Electronics, Industrial, Pharmaceutical Job Title: Software Team Lead Location: Cambridgeshire Salary: £60,000 - £70,000 per annum Hybrid - 3 days onsite & 2 days WFH Great Benefits Package - See Below Company Overview & Job Title: A prestigious and award-winning global engineering organization located in Cambridgeshire who're world leaders in multiple industries that include Electronics, Industrial, Pharmaceutical and many more have a new opening to recruit for a brand new Software Team Lead for Embedded Software to join the popular organization who have an excellent team environment as well as providing brilliant training and development opportunities on offer for the Software Team Lead . This is a fantastic time to join the team and organization as they're developing one of the highest-quality future technology including predictive analytics, developing and designing top-class next-gen products with WIFI capabilities, and building a data science team. Software Team Lead Level: This Software Team Lead postion is great for an experienced Embedded Software Engineer who already has team leadership experience. However, this role is well suited and very open to a Senior, Principal & Lead Embedded Software Engineer who is pursuing a next career progression to advance into a Software Team Lead role within the organisation in the next 12-18 months because the successful candidate will reap the rewards of receiving training and development opportunities within the postion. Salary, bonus & hybrid working on offer: The salary on offer for the successful Software Team Lead is £60,000 - £70,000 per annum along with a 15% bonus. 3 days working onsite and 2 days WFH is available. The role: This is a rewarding exciting hands-on Software Team Lead role because the successful Software Team Lead will be responsible for presenting designs and technical solutions to new technology developments for Embedded Software within the highly advanced Technology team. This will occupy developing new and improving existing software designs to satisfy the customers' requirements and include all software development life cycle areas. Key Skills: 5-10+ minimum years of industry experience Experience of developing real-time embedded software Embedded Software Programming in C++ Network interfaces - SPI, I2C, USB, UART, Ethernet, TCP/IP, UDP, BLE, WI-FI Experience use of agile development practices to write clean, testable code for complex products and systems Multi-threading, Algorithm development, TDD, pair programming, continuous integration, continuous delivery, Scrum Version Control Systems - Git, SVN, Jenkins, Jira or similar Ability or ambition to lead a small team Benefits Package: 26 days annual leave plus bank holidays 15% Annual salary bonus Pension - 3% employee and 6% employer Income Protection - 50% salary for 3 years following company sick pay Life Assurance - x4 of salary Travel Insurance BUPA & SimplyHealth Health Care Eye tests and glasses Tax efficiencies - Childcare and cycle-to-work vouchers Attractive employee referral program Enhanced Maternity & paternity pay Employee Assistance Program (legal, financial, and counselling resources) Training and development opportunities If this is an exciting Embedded Software Engineering role you're looking for as an excellent next-step opportunity for you to become a Software Team Lead , then please apply now with your updated CV or call Frank Kanjanda at Premier Group at and for further information about the role and company.
Mar 28, 2024
Full time
Sectors: Electronics, Industrial, Pharmaceutical Job Title: Software Team Lead Location: Cambridgeshire Salary: £60,000 - £70,000 per annum Hybrid - 3 days onsite & 2 days WFH Great Benefits Package - See Below Company Overview & Job Title: A prestigious and award-winning global engineering organization located in Cambridgeshire who're world leaders in multiple industries that include Electronics, Industrial, Pharmaceutical and many more have a new opening to recruit for a brand new Software Team Lead for Embedded Software to join the popular organization who have an excellent team environment as well as providing brilliant training and development opportunities on offer for the Software Team Lead . This is a fantastic time to join the team and organization as they're developing one of the highest-quality future technology including predictive analytics, developing and designing top-class next-gen products with WIFI capabilities, and building a data science team. Software Team Lead Level: This Software Team Lead postion is great for an experienced Embedded Software Engineer who already has team leadership experience. However, this role is well suited and very open to a Senior, Principal & Lead Embedded Software Engineer who is pursuing a next career progression to advance into a Software Team Lead role within the organisation in the next 12-18 months because the successful candidate will reap the rewards of receiving training and development opportunities within the postion. Salary, bonus & hybrid working on offer: The salary on offer for the successful Software Team Lead is £60,000 - £70,000 per annum along with a 15% bonus. 3 days working onsite and 2 days WFH is available. The role: This is a rewarding exciting hands-on Software Team Lead role because the successful Software Team Lead will be responsible for presenting designs and technical solutions to new technology developments for Embedded Software within the highly advanced Technology team. This will occupy developing new and improving existing software designs to satisfy the customers' requirements and include all software development life cycle areas. Key Skills: 5-10+ minimum years of industry experience Experience of developing real-time embedded software Embedded Software Programming in C++ Network interfaces - SPI, I2C, USB, UART, Ethernet, TCP/IP, UDP, BLE, WI-FI Experience use of agile development practices to write clean, testable code for complex products and systems Multi-threading, Algorithm development, TDD, pair programming, continuous integration, continuous delivery, Scrum Version Control Systems - Git, SVN, Jenkins, Jira or similar Ability or ambition to lead a small team Benefits Package: 26 days annual leave plus bank holidays 15% Annual salary bonus Pension - 3% employee and 6% employer Income Protection - 50% salary for 3 years following company sick pay Life Assurance - x4 of salary Travel Insurance BUPA & SimplyHealth Health Care Eye tests and glasses Tax efficiencies - Childcare and cycle-to-work vouchers Attractive employee referral program Enhanced Maternity & paternity pay Employee Assistance Program (legal, financial, and counselling resources) Training and development opportunities If this is an exciting Embedded Software Engineering role you're looking for as an excellent next-step opportunity for you to become a Software Team Lead , then please apply now with your updated CV or call Frank Kanjanda at Premier Group at and for further information about the role and company.
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! Our platform engineers design, build and maintain the delivery infrastructure, systems and processes underpinning technology transformation engagements and lead the adoption of modern platforms and ways of working. About the Role Fancy a career where you can combine practical, hands-on learning with working on some of the UK's most exciting cloud projects? One thing's for sure at BJSS you'll always be learning! As a DevOps Engineer, your role is to understand what technology challenges your clients are facing, and then find solutions to these challenges. You'll work in a fast moving, agile environment, within multi-disciplinary teams, delivering advanced technology solution to a range of clients across the globe. You'll get to work with some of the brightest and best in the industry on some of the most exciting digital programmes around. Not only will this experience allow you to develop your skills, but you'll also learn new techniques and refine your interests. We want you to make the most of your potential, so to help you continue your learning, we'll help you achieve career-enhancing professional and industry certifications. You'll also hone your skills and experience of working in a variety of engineering roles, allowing you to specialise in a variety of areas. About You Experience of working in Cloud Engineering/Technology (AWS / Azure / GCP) You're an engineer at heart and enjoy the challenge of building elegant solutions You want to work across a range of tech, trying out the latest tools and trends You have a passion for automation, having previously worked with pipelines and used some scripting language(s) Ideally, you will have some experience creating/maintaining infra with IaC tools such as Terraform You believe in lifelong learning, always looking for a 'better way' You're happy to dive headfirst into anything that comes your way Experience Whist we will get you up to speed, any experience of the following will definitely help getting you onboard: Experience of designing, deploying and maintaining enterprise AWS environments consuming a broad range of AWS services (e.g. Creating and setting up AWS IAM policies) Hands-on experience in applying or enabling containers and container orchestration technologies (Docker, Kubernetes, AWS EKS etc.) Hands-on experience in applying or enabling the use of observability technologies like Dynatrace, ELK stack or Prometheus. Hands-on experience in applying or working with infrastructure-as-code tools like Terraform, CloudFormation or Pulumi. Working knowledge of HashiCorp configuration management products such as Packer, Vault, Consul. Hands-on experience of automation and scripting using tools such as Python, Groovy and Ruby. Exposure to iterative/agile development methodologies and experience of enabling team delivery through technology (Confluence, JIRA, Nexus, GitHub, Bitbucket, Jenkins etc.) Exposure to latest AWS networking standards and new technologies such as AWS Transit Gateways, WAF's, VPN's and proxies Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Mar 27, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! Our platform engineers design, build and maintain the delivery infrastructure, systems and processes underpinning technology transformation engagements and lead the adoption of modern platforms and ways of working. About the Role Fancy a career where you can combine practical, hands-on learning with working on some of the UK's most exciting cloud projects? One thing's for sure at BJSS you'll always be learning! As a DevOps Engineer, your role is to understand what technology challenges your clients are facing, and then find solutions to these challenges. You'll work in a fast moving, agile environment, within multi-disciplinary teams, delivering advanced technology solution to a range of clients across the globe. You'll get to work with some of the brightest and best in the industry on some of the most exciting digital programmes around. Not only will this experience allow you to develop your skills, but you'll also learn new techniques and refine your interests. We want you to make the most of your potential, so to help you continue your learning, we'll help you achieve career-enhancing professional and industry certifications. You'll also hone your skills and experience of working in a variety of engineering roles, allowing you to specialise in a variety of areas. About You Experience of working in Cloud Engineering/Technology (AWS / Azure / GCP) You're an engineer at heart and enjoy the challenge of building elegant solutions You want to work across a range of tech, trying out the latest tools and trends You have a passion for automation, having previously worked with pipelines and used some scripting language(s) Ideally, you will have some experience creating/maintaining infra with IaC tools such as Terraform You believe in lifelong learning, always looking for a 'better way' You're happy to dive headfirst into anything that comes your way Experience Whist we will get you up to speed, any experience of the following will definitely help getting you onboard: Experience of designing, deploying and maintaining enterprise AWS environments consuming a broad range of AWS services (e.g. Creating and setting up AWS IAM policies) Hands-on experience in applying or enabling containers and container orchestration technologies (Docker, Kubernetes, AWS EKS etc.) Hands-on experience in applying or enabling the use of observability technologies like Dynatrace, ELK stack or Prometheus. Hands-on experience in applying or working with infrastructure-as-code tools like Terraform, CloudFormation or Pulumi. Working knowledge of HashiCorp configuration management products such as Packer, Vault, Consul. Hands-on experience of automation and scripting using tools such as Python, Groovy and Ruby. Exposure to iterative/agile development methodologies and experience of enabling team delivery through technology (Confluence, JIRA, Nexus, GitHub, Bitbucket, Jenkins etc.) Exposure to latest AWS networking standards and new technologies such as AWS Transit Gateways, WAF's, VPN's and proxies Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Mar 27, 2024
Full time
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
Mar 27, 2024
Full time
Junior Network Support Engineer - Alton, Hampshire WFH - you will be required onsite in Alton every other Friday, rest of the time is remote. Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey. Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business. Key responsibilities include: - Responding to telephone/email problems from clients - Act as the first point of contact for all technical queries - Resolve issues when appropriate and escalate when required - Collaborate with technical team to ensure issues are followed up and resolved according to SLAs. - Input and manage documentation via the CRM system - Manage Return Merchandise Authorisation replacements to achieve SLAs - Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements: - A degree in an IT related field would be advantageous however not mandatory - Any networking certifications (CCNA, N+) will be highly favoured - Some experience working in a service desk environment - Possess a positive, can do attitude - Strong communication skills - A desire to excel a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches. They also hold annual international 'kick off' weekends which welcome all employees. 25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses. It will primarily be office hours; however, shift work is a mandatory part within this role.
3rd Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 3rd Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. Key Skills required: Windows Server 2022/2019/2016, OS 11/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience / customer facing role The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users Willing to assist the Service Desk Management team as needed Actively contribute by sharing skills and experience with the team. Company benefits include: Package up to £40K inclusive of £5K car allowance 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca (dot) recruitment (dot) com Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
3rd Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 3rd Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. Key Skills required: Windows Server 2022/2019/2016, OS 11/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience / customer facing role The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users Willing to assist the Service Desk Management team as needed Actively contribute by sharing skills and experience with the team. Company benefits include: Package up to £40K inclusive of £5K car allowance 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca (dot) recruitment (dot) com Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
Mar 23, 2024
Full time
IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 20, 2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.