An experienced Business Analyst is sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in. This role is full time, on a fixed term contract for 9-12 months. The Role: Reporting to the Head of Information Systems, as Interim Business Analyst you will support the delivery of cost-effective and robust IT solutions by translating the business needs, recommending appropriate solutions and ensuring that products or services are fit for purpose. Your duties will include: Support the implementation of systems solution in all stages from the business needs requirement gather stage through to implementation of the solution and benefits realisation Prepare detailed business requirements for technology based support systems or services Lead and coordinate requirement gathering workshops, user groups; facilitating effective engagement with project owners, project participants, senior management and suppliers Work closely with IS team and internal stakeholders to gather, define, analyse and document business and functional requirements, and to research potential solutions which support and improve business applications Plan and monitor project, identifying risks and issues on existing and future system development and integration projects Assess business systems, services or processes for defects, gaps or potential areas for improvement and recommend solutions Work closely with the Data Protection Officer ensuring new systems comply with GDPR requirements (DPIAs) Involved in relevant system communities, keeping on top of the latest tools, improvements, ideas and issues The successful Business Analyst will demonstrate: Relevant degree or recognised Business Analyst certification/training (or substantial recent and relevant experience in a similar role) Strong business analysis skills Experience of working on system development and integration projects, with good understanding of system development lifecycle Experience in using data mapping tools and/or tools to document functional and user requirements templates Experience of business process mapping and change management Experience of formulating well-focused reports and presenting them with clarity Experience of change management Ability to prepare requirements for tender specifications documents and contracts Experience of working in a complex organisation implementing systems to support change and deliver efficiency Experience of gathering, agreeing and documenting requirements with users Strong research, analytical and problem solving skills Ability to support the change process necessary to implement a new or changed technology, system or application Ability to think innovatively within agreed parameters to resolve problems and devise new solutions Excellent oral and written communication skills, including technical writing skills and active listening skills with ability to question and extract key information Experience of establishing and managing effective relationships with key stakeholders Experience of successfully delivering to agreed objectives and priorities within a project Ability to plan, set goals and prioritise workload to meet agreed objectives Ability to produce focussed and accessible documents, e.g. technical documentation and reports, guidance documentation Experience of managing third party suppliers successfully to fulfil requirements Strong IT skills including Microsoft Office Suite and good working knowledge of computerised systems Benefits: £59,326 salary £1,308 in daily lunch allowance vouchers (non-pensionable) 43 days including bank holidays 4 days additional leave over Christmas period 2 days remote per week, depending on business needs (may occasionally be 1 day per week) Business Analyst Fixed Term Contract 9-12 Months Central London £59,326 + 1,308 lunch allowance + benefits
Mar 27, 2024
Full time
An experienced Business Analyst is sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in. This role is full time, on a fixed term contract for 9-12 months. The Role: Reporting to the Head of Information Systems, as Interim Business Analyst you will support the delivery of cost-effective and robust IT solutions by translating the business needs, recommending appropriate solutions and ensuring that products or services are fit for purpose. Your duties will include: Support the implementation of systems solution in all stages from the business needs requirement gather stage through to implementation of the solution and benefits realisation Prepare detailed business requirements for technology based support systems or services Lead and coordinate requirement gathering workshops, user groups; facilitating effective engagement with project owners, project participants, senior management and suppliers Work closely with IS team and internal stakeholders to gather, define, analyse and document business and functional requirements, and to research potential solutions which support and improve business applications Plan and monitor project, identifying risks and issues on existing and future system development and integration projects Assess business systems, services or processes for defects, gaps or potential areas for improvement and recommend solutions Work closely with the Data Protection Officer ensuring new systems comply with GDPR requirements (DPIAs) Involved in relevant system communities, keeping on top of the latest tools, improvements, ideas and issues The successful Business Analyst will demonstrate: Relevant degree or recognised Business Analyst certification/training (or substantial recent and relevant experience in a similar role) Strong business analysis skills Experience of working on system development and integration projects, with good understanding of system development lifecycle Experience in using data mapping tools and/or tools to document functional and user requirements templates Experience of business process mapping and change management Experience of formulating well-focused reports and presenting them with clarity Experience of change management Ability to prepare requirements for tender specifications documents and contracts Experience of working in a complex organisation implementing systems to support change and deliver efficiency Experience of gathering, agreeing and documenting requirements with users Strong research, analytical and problem solving skills Ability to support the change process necessary to implement a new or changed technology, system or application Ability to think innovatively within agreed parameters to resolve problems and devise new solutions Excellent oral and written communication skills, including technical writing skills and active listening skills with ability to question and extract key information Experience of establishing and managing effective relationships with key stakeholders Experience of successfully delivering to agreed objectives and priorities within a project Ability to plan, set goals and prioritise workload to meet agreed objectives Ability to produce focussed and accessible documents, e.g. technical documentation and reports, guidance documentation Experience of managing third party suppliers successfully to fulfil requirements Strong IT skills including Microsoft Office Suite and good working knowledge of computerised systems Benefits: £59,326 salary £1,308 in daily lunch allowance vouchers (non-pensionable) 43 days including bank holidays 4 days additional leave over Christmas period 2 days remote per week, depending on business needs (may occasionally be 1 day per week) Business Analyst Fixed Term Contract 9-12 Months Central London £59,326 + 1,308 lunch allowance + benefits
Are you a Data Analyst with knowledge and experience providing insights for customers in debt? Do you have analytical and technical experience to support the development and implementation of strategies, that improve portfolio debt sale performance? Job Title: Senior Collections Insights Analyst (Debt Sales) Location: Solihull - Hybrid 2 days office Hours: Full Time - 12months Contract A bit about us: At BNP Paribas Personal Finance, we are part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We are here to provide simple consumer finance solutions and we work with many well-known retailers and brands to help their customers responsibly finance their purchases. We care about making a positive impact for our colleagues, customers, partners, and the wider community. That's why we live by our values of we're positive, we're brave and we own it. The Role: As the Senior Collections Insight Analyst (Debt Sale), you will be responsible for designing and completing tailored analytical work, using SAS and Excel and working within the Collections Insight team to collaborate with the operational Collections team. Key Responsibilities: To assist the Debt Sale Manager & Collections Insight Manager for Scoring, Collections and Risk Implementation in optimising profitability for the BNP Paribas Personal Finance portfolio You will be able to deliver to a high standard, ad-hoc analysis and BAU reporting to improve the collections debt sale strategy. You will identify trends, monitor the existing collections scores and performing analysis on portfolios for debt sale. This role offers a broad range of responsibilities and as such the Senior Collections Insight Analyst (Debt Sale) will be able to provide direct input into high-value projects and gain exposure to many areas of the business. Skills & Qualification: Experience of using SAS / SQL, Excel and Python Experience of data visualisation tools such as Tableau, PHP Ability to analyse and to write clear summary reports Educated to Degree level having attained a 2.1 in a relevant subject Experience of a diverse set of lending products. Experience in Risk, Marketing, Collections, Fraud or Finance. Knowledge of UK regulatory environment. Could this be you? BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most. What's in it for you? As well as working for a Top Employer UK 2022 and being part of a team that changes customers' lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click here to learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk). Equal Opportunities Disclaimer BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Mar 22, 2024
Full time
Are you a Data Analyst with knowledge and experience providing insights for customers in debt? Do you have analytical and technical experience to support the development and implementation of strategies, that improve portfolio debt sale performance? Job Title: Senior Collections Insights Analyst (Debt Sales) Location: Solihull - Hybrid 2 days office Hours: Full Time - 12months Contract A bit about us: At BNP Paribas Personal Finance, we are part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We are here to provide simple consumer finance solutions and we work with many well-known retailers and brands to help their customers responsibly finance their purchases. We care about making a positive impact for our colleagues, customers, partners, and the wider community. That's why we live by our values of we're positive, we're brave and we own it. The Role: As the Senior Collections Insight Analyst (Debt Sale), you will be responsible for designing and completing tailored analytical work, using SAS and Excel and working within the Collections Insight team to collaborate with the operational Collections team. Key Responsibilities: To assist the Debt Sale Manager & Collections Insight Manager for Scoring, Collections and Risk Implementation in optimising profitability for the BNP Paribas Personal Finance portfolio You will be able to deliver to a high standard, ad-hoc analysis and BAU reporting to improve the collections debt sale strategy. You will identify trends, monitor the existing collections scores and performing analysis on portfolios for debt sale. This role offers a broad range of responsibilities and as such the Senior Collections Insight Analyst (Debt Sale) will be able to provide direct input into high-value projects and gain exposure to many areas of the business. Skills & Qualification: Experience of using SAS / SQL, Excel and Python Experience of data visualisation tools such as Tableau, PHP Ability to analyse and to write clear summary reports Educated to Degree level having attained a 2.1 in a relevant subject Experience of a diverse set of lending products. Experience in Risk, Marketing, Collections, Fraud or Finance. Knowledge of UK regulatory environment. Could this be you? BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most. What's in it for you? As well as working for a Top Employer UK 2022 and being part of a team that changes customers' lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click here to learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk). Equal Opportunities Disclaimer BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 10, 2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website