Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
2nd Line Support. Salary - 27,000 - 30,000 Industry - IT Managed Service Provider Location - Bodmin (Cornwall) Duration - Permanent The Company We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients' expectations and that their employees are proud of, and they do this by staying true to our core values. They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who's focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career. Being on the 2nd Line of the service desk, naturally, you'll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you'll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players - not lone wolves. Career Progression In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals. The Role You will be assisting the team to: Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries. Acting as a point of escalation for 1st Line engineers, helping them with their understanding. Assisting field engineers with your knowledge and experience and providing on-site support where required. Researching and scoping a wide variety of projects and then putting them into play. Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades Escalate support issues in a prompt and timely manner to 3rd line as required Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations Role Requirements: A minimum of 2 years' experience working on a support desk or in an IT role A full driving licence (access to a vehicle is not required, but beneficial) Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Technical qualifications such as CompTIA A+ would be advantageous but not a requirement About You: You are someone that: Is curious, inquisitive and has a real desire to learn more and progress with your career Is ambitious, up for a challenge and has the drive to help an SME grow and push forward Has a strong understanding of IT Can translate complicated technical jargon into everyday language, everyone can understand Is flexible with travel and willing to be on the helpdesk or out onsite Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
Apr 18, 2024
Full time
2nd Line Support. Salary - 27,000 - 30,000 Industry - IT Managed Service Provider Location - Bodmin (Cornwall) Duration - Permanent The Company We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients' expectations and that their employees are proud of, and they do this by staying true to our core values. They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who's focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career. Being on the 2nd Line of the service desk, naturally, you'll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you'll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players - not lone wolves. Career Progression In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals. The Role You will be assisting the team to: Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries. Acting as a point of escalation for 1st Line engineers, helping them with their understanding. Assisting field engineers with your knowledge and experience and providing on-site support where required. Researching and scoping a wide variety of projects and then putting them into play. Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades Escalate support issues in a prompt and timely manner to 3rd line as required Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations Role Requirements: A minimum of 2 years' experience working on a support desk or in an IT role A full driving licence (access to a vehicle is not required, but beneficial) Ability to work under pressure and manage own time on a busy helpdesk Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Technical qualifications such as CompTIA A+ would be advantageous but not a requirement About You: You are someone that: Is curious, inquisitive and has a real desire to learn more and progress with your career Is ambitious, up for a challenge and has the drive to help an SME grow and push forward Has a strong understanding of IT Can translate complicated technical jargon into everyday language, everyone can understand Is flexible with travel and willing to be on the helpdesk or out onsite Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Apr 15, 2024
Full time
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Apr 15, 2024
Full time
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 24, 2022
Full time
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 20, 2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Mar 22, 2022
Full time
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Nov 10, 2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
1st Line Support Engineer Location: Cheltenham (Hybrid model to at home and office based) Salary: Up to £25,000 - £27,000 plus work from home, private medical & pension, regular team socials and much more Contract Type: Permanent Are you looking for a company that offers great career progression? Would you like to develop your skills by receiving fantastic training? iO Associates are helping an established, rapidly growing private healthcare company who need a Service Desk Analyst to join them on a permanent basis. This position has become available as someone within the team was recently promoted, showing the great career opportunities that are on offer. You will be given all the support and guidance needed in order to progress into a 2nd/3rd line role and take your career to the next level We are looking for IT Service Desk Analysts with proven 1st line Support experience who can offer excellent customer service skills, in particular those who can deliver updates whether they be positive, negative or indifferent amongst the ticketing process. What experience are we looking for? Experience working within a professional and busy IT Service Desk Microsoft Windows Support, versions 7 and windows 10 Customer service skills, telephone manner and written communication skills Troubleshooting skills Server experience would be beneficial but not essential You will get amazing support and training plus a tailored career progression plan. As the company grows so will your role Interested in hearing more? Please get in touch with Rebecca Long or apply using the link
Nov 05, 2021
Full time
1st Line Support Engineer Location: Cheltenham (Hybrid model to at home and office based) Salary: Up to £25,000 - £27,000 plus work from home, private medical & pension, regular team socials and much more Contract Type: Permanent Are you looking for a company that offers great career progression? Would you like to develop your skills by receiving fantastic training? iO Associates are helping an established, rapidly growing private healthcare company who need a Service Desk Analyst to join them on a permanent basis. This position has become available as someone within the team was recently promoted, showing the great career opportunities that are on offer. You will be given all the support and guidance needed in order to progress into a 2nd/3rd line role and take your career to the next level We are looking for IT Service Desk Analysts with proven 1st line Support experience who can offer excellent customer service skills, in particular those who can deliver updates whether they be positive, negative or indifferent amongst the ticketing process. What experience are we looking for? Experience working within a professional and busy IT Service Desk Microsoft Windows Support, versions 7 and windows 10 Customer service skills, telephone manner and written communication skills Troubleshooting skills Server experience would be beneficial but not essential You will get amazing support and training plus a tailored career progression plan. As the company grows so will your role Interested in hearing more? Please get in touch with Rebecca Long or apply using the link
Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 04, 2021
Full time
Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Field Support Engineer - Wakefield - £27-30k Are you looking to work for one of the UK's leading providers of transportation? We have an exciting opportunity for an experienced Field support engineer with a good level of experience dealing with customers daily looking to work for a highly recognised transportation provider, starting ASAP, paying up to £35,000 per annum! Responsibilities * Manage incidents assigned to you and pickup unassigned tickets. * You will provide a good first-time fix rate. * Provide troubleshooting and resolution to hardware problems Lap-tops/Desktops/Printers/Network equipment. * You will provide troubleshooting and resolution to software problems. * Provide 2nd and 3rd line network support of the Meraki solution. * Assist with the creation and development of standards and procedures, * Contribute to the creation of support documentation and Knowledge articles * Perform simple security administration tasks and maintain relevant records and documentation. * You will lead by example, providing excellent customer service representing IT Services. * You will have an excellent work ethic and develop great working relationships with the end user. * You will develop great working relationships with your team and the wider T&S . Skills and experience) * Previous Field Support or 1st Line/2nd line and Support experience (Essential) * Windows 10 (Essential) * Windows 2008, 2012 Server (Desirable) * Active Directory (Essential) * Knowledge of office O365 platform and basic understanding of cloud technology (Desirable) * Managing PC, Mobile Technology and Laptops Setup and Deployment (Essential) * Microsoft Office (Essential) * Basic Networking and Routing- LAN/WAN/Wi-Fi/TCPIP (Essential) * Excellent communication & interpersonal skills (Essential) * Strong customer service and troubleshooting skills (Essential) Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 07, 2021
Full time
Field Support Engineer - Wakefield - £27-30k Are you looking to work for one of the UK's leading providers of transportation? We have an exciting opportunity for an experienced Field support engineer with a good level of experience dealing with customers daily looking to work for a highly recognised transportation provider, starting ASAP, paying up to £35,000 per annum! Responsibilities * Manage incidents assigned to you and pickup unassigned tickets. * You will provide a good first-time fix rate. * Provide troubleshooting and resolution to hardware problems Lap-tops/Desktops/Printers/Network equipment. * You will provide troubleshooting and resolution to software problems. * Provide 2nd and 3rd line network support of the Meraki solution. * Assist with the creation and development of standards and procedures, * Contribute to the creation of support documentation and Knowledge articles * Perform simple security administration tasks and maintain relevant records and documentation. * You will lead by example, providing excellent customer service representing IT Services. * You will have an excellent work ethic and develop great working relationships with the end user. * You will develop great working relationships with your team and the wider T&S . Skills and experience) * Previous Field Support or 1st Line/2nd line and Support experience (Essential) * Windows 10 (Essential) * Windows 2008, 2012 Server (Desirable) * Active Directory (Essential) * Knowledge of office O365 platform and basic understanding of cloud technology (Desirable) * Managing PC, Mobile Technology and Laptops Setup and Deployment (Essential) * Microsoft Office (Essential) * Basic Networking and Routing- LAN/WAN/Wi-Fi/TCPIP (Essential) * Excellent communication & interpersonal skills (Essential) * Strong customer service and troubleshooting skills (Essential) Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley.
The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role.
Client
The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications.
Skills Required
- Previous IT Support experience (preferably within a Helpdesk or Service Desk environment)
- Knowledge of Microsoft Windows Servers / Exchange and Active Directory
- A knowledge of VMWare would be desirable.
Who would the role suit?
An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career.
Salary
Up to £25,000 plus benefits
Location
Thatcham, West Berkshire
Interested? Please email your CV to Jason Price of CV Screen in strict confidence.
- Summary -
IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Oct 29, 2018
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley.
The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role.
Client
The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications.
Skills Required
- Previous IT Support experience (preferably within a Helpdesk or Service Desk environment)
- Knowledge of Microsoft Windows Servers / Exchange and Active Directory
- A knowledge of VMWare would be desirable.
Who would the role suit?
An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career.
Salary
Up to £25,000 plus benefits
Location
Thatcham, West Berkshire
Interested? Please email your CV to Jason Price of CV Screen in strict confidence.
- Summary -
IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
IT Support Engineer is required to provide 1st & 2nd line support for a leading company in the IT sector based in Watford.
The successful candidate will be responsible remotely and for ensuring that clients receive a professional IT Support service. It is desirable to be Microsoft Certified but the key is strong Microsoft / Windows Support experience and an excellent telephone manner.
- Client –
CV Screen is recruiting for a IT Managed Service provider based in Watford. The company have been established for over 20 years.
Required skills:
• Microsoft Windows Server including: Active Directory - - Basic password resets, account creations and knowledge of Group Policy.
• File server - adding and removing user’s permission on folders. Mapping drives.
• Exchange - Adding and removing user’s mailboxes. Creating distribution groups.
• Office 365 Admin experience.
• Print Servers - Adding and removing printers. Clearing print spoolers.
Who will suit this role?
This is an excellent opportunity for an IT Support Engineer to join a well established team within a company in Watford who offer excellent prospects.
Salary:
Basic salary to £32,000 + Benefits
Location:
Watford / Hertfordshire
To Apply:
Please send your CV to Jason Price strict confidence.
CV Screen is the Recruitment Agency managing this vacancy.
Keywords
IT Support Engineer / Technical Support /Watford / Desktop / Helpdesk / Windows / Microsoft / Hertfordshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Oct 29, 2018
IT Support Engineer is required to provide 1st & 2nd line support for a leading company in the IT sector based in Watford.
The successful candidate will be responsible remotely and for ensuring that clients receive a professional IT Support service. It is desirable to be Microsoft Certified but the key is strong Microsoft / Windows Support experience and an excellent telephone manner.
- Client –
CV Screen is recruiting for a IT Managed Service provider based in Watford. The company have been established for over 20 years.
Required skills:
• Microsoft Windows Server including: Active Directory - - Basic password resets, account creations and knowledge of Group Policy.
• File server - adding and removing user’s permission on folders. Mapping drives.
• Exchange - Adding and removing user’s mailboxes. Creating distribution groups.
• Office 365 Admin experience.
• Print Servers - Adding and removing printers. Clearing print spoolers.
Who will suit this role?
This is an excellent opportunity for an IT Support Engineer to join a well established team within a company in Watford who offer excellent prospects.
Salary:
Basic salary to £32,000 + Benefits
Location:
Watford / Hertfordshire
To Apply:
Please send your CV to Jason Price strict confidence.
CV Screen is the Recruitment Agency managing this vacancy.
Keywords
IT Support Engineer / Technical Support /Watford / Desktop / Helpdesk / Windows / Microsoft / Hertfordshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
2nd Line IT Support Engineer required by a technology business based in Ferndown. Are you keen to become an integral part of an IT team requiring you to provide IT support to businesses based in Dorset and Hampshire?
As a 2nd Line IT Support Engineer, you will be primarily based in the Ferndown office responsible for taking calls from customers, troubleshooting, and resolving hardware and software issues both over the phone and face to face at client premises from time to time.
2nd Line Support Engineer Requirements:
Driving License & Vehicle Required
* Must be experienced working in a busy IT service desk environment, ideally in an IT Consultancy or Managed Service Provider (MSP)
* Full driving license and your own vehicle is essential
* Able to support the following:
* PC and Mac operating systems
* Windows 2008+ Server
* Windows 7/8/10
* Telephone systems
* Office 365
* Sage (advantageous)
* Exceptional verbal and written customer service and communication skills
The salary for this position is £24-26,000 p.a. depending on skills and experience plus a great range of benefits and a fun working environment.
Working hours are 9:00am - 5:00pm. You will also be required to take part in the on-call rota, which is every 4 weeks. This is typically very quiet.
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: 2nd Line, IT Support, Technical Support, IT Technician, IT Engineer, Field Engineer, 2nd Line, Active Directory, Exchange, Windows, MSP, Managed Service Provider, IT Consultancy.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
2nd Line IT Support Engineer required by a technology business based in Ferndown. Are you keen to become an integral part of an IT team requiring you to provide IT support to businesses based in Dorset and Hampshire?
As a 2nd Line IT Support Engineer, you will be primarily based in the Ferndown office responsible for taking calls from customers, troubleshooting, and resolving hardware and software issues both over the phone and face to face at client premises from time to time.
2nd Line Support Engineer Requirements:
Driving License & Vehicle Required
* Must be experienced working in a busy IT service desk environment, ideally in an IT Consultancy or Managed Service Provider (MSP)
* Full driving license and your own vehicle is essential
* Able to support the following:
* PC and Mac operating systems
* Windows 2008+ Server
* Windows 7/8/10
* Telephone systems
* Office 365
* Sage (advantageous)
* Exceptional verbal and written customer service and communication skills
The salary for this position is £24-26,000 p.a. depending on skills and experience plus a great range of benefits and a fun working environment.
Working hours are 9:00am - 5:00pm. You will also be required to take part in the on-call rota, which is every 4 weeks. This is typically very quiet.
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: 2nd Line, IT Support, Technical Support, IT Technician, IT Engineer, Field Engineer, 2nd Line, Active Directory, Exchange, Windows, MSP, Managed Service Provider, IT Consultancy.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Technical Support Engineer (2nd Line) - Cambridgeshire - Up to £27,000 DOE + Benefits
One of the fasted growing companies in Cambridgeshire require an experienced Technical Support Engineer to work in a high performing Service Delivery team.
Responsibilities will include:
* Administrative changes including active directory, user account set up and group modifications.
* Asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
* Remote installation of software.
* General troubleshooting of IT hardware and software issues.
* Focus on resolution of support calls to a first time fix.
* Ownership of the issue from receipt until resolution regardless of the location.
Required experience:
* It is essential you have worked in a 2nd line role before, ideally giving both server and desktop support.
* Excellent IT skills.
* A good working knowledge of all levels of support.
* Knowledge of Microsoft products including all office applications and operating systems.
* Experience of setting up and maintaining hardware and software systems.
* Very good communication skills.
* The ability to listen, understand and defuse difficult situations.
* Confident, proactive character, with the ability to deal with challenging situations.
* Ability to problem solve and think on your feet.
* Able to forward think and effect continuous improvement.
The company offer a modern working environment and lots of investment in personal development.
Career opportunities to progress to 3rd line will be available once established.
Please apply now for further details.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
May 02, 2017
Technical Support Engineer (2nd Line) - Cambridgeshire - Up to £27,000 DOE + Benefits
One of the fasted growing companies in Cambridgeshire require an experienced Technical Support Engineer to work in a high performing Service Delivery team.
Responsibilities will include:
* Administrative changes including active directory, user account set up and group modifications.
* Asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
* Remote installation of software.
* General troubleshooting of IT hardware and software issues.
* Focus on resolution of support calls to a first time fix.
* Ownership of the issue from receipt until resolution regardless of the location.
Required experience:
* It is essential you have worked in a 2nd line role before, ideally giving both server and desktop support.
* Excellent IT skills.
* A good working knowledge of all levels of support.
* Knowledge of Microsoft products including all office applications and operating systems.
* Experience of setting up and maintaining hardware and software systems.
* Very good communication skills.
* The ability to listen, understand and defuse difficult situations.
* Confident, proactive character, with the ability to deal with challenging situations.
* Ability to problem solve and think on your feet.
* Able to forward think and effect continuous improvement.
The company offer a modern working environment and lots of investment in personal development.
Career opportunities to progress to 3rd line will be available once established.
Please apply now for further details.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
IT Support Engineer (3rd line) - Gloucester - £30K-35K+Benefits
A successful IT consultancy is looking to recruit an IT Line Support Engineer (3rd line) due to continued growth. This 3rd Line Support role is working for a company that invests a lot in their employees and offers a supportive environment.
As the IT Support Engineer (3rd line) you will be providing service desk and project support to a range of clients. The majority of this work will be remotely however there will be some travelling to client sites. There will be a 50/50 split between support and project delivery.
As the IT Technical Support Engineer (3rd line) will need most of the following skills and experience:
- Provided 2nd and 3rd line support
- Active Directory including group policies
- Networking including DHCP, routing, firewalls and TCP/IP
- Windows Desktop / Server environments
- VMWare / Virtualisation technologies
- ITIL
It is essential that you own a car as there will be some travel to client sites.
This position is commutable from Cheltenham, Gloucester, Bristol, Bath, Chippenham, Swindon, Worcester, Hereford and surrounding areas.
Interested? Ensure you email Glenn with your CV via and call me on 01179227000 to discuss.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Sep 09, 2016
IT Support Engineer (3rd line) - Gloucester - £30K-35K+Benefits
A successful IT consultancy is looking to recruit an IT Line Support Engineer (3rd line) due to continued growth. This 3rd Line Support role is working for a company that invests a lot in their employees and offers a supportive environment.
As the IT Support Engineer (3rd line) you will be providing service desk and project support to a range of clients. The majority of this work will be remotely however there will be some travelling to client sites. There will be a 50/50 split between support and project delivery.
As the IT Technical Support Engineer (3rd line) will need most of the following skills and experience:
- Provided 2nd and 3rd line support
- Active Directory including group policies
- Networking including DHCP, routing, firewalls and TCP/IP
- Windows Desktop / Server environments
- VMWare / Virtualisation technologies
- ITIL
It is essential that you own a car as there will be some travel to client sites.
This position is commutable from Cheltenham, Gloucester, Bristol, Bath, Chippenham, Swindon, Worcester, Hereford and surrounding areas.
Interested? Ensure you email Glenn with your CV via and call me on 01179227000 to discuss.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas