Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
Apr 18, 2024
Full time
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 18, 2024
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Our client are one of the world s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia, and the United States of America. About the role Based in the UK within an IT Risk and Control Team, a new and exciting opportunity has arisen to work closely with UK and Global colleagues to develop IT Risk and Control capability in alignment with an established IT control framework. The processes and controls being developed are aimed at enhancing maturity and providing enduring solutions to effectively manage technology risk. The team currently functions as a hybrid 1st/2nd line entity, involving close collaboration with IT colleagues, Control Owners, and Operators to deliver new IT controls, assess technology risks, and continually evaluate and enhance processes, policies, and standards. Working as part of a small but growing team, the position will be based in Lancashire with options for hybrid and remote working. This presents an excellent opportunity to join during a period of significant growth, change, and opportunity. Duties and Responsibilities Build relationships and become a trusted advisor to colleagues in all aspects of IT Risk and Control, serving as the go-to person for everything from general IT risk advice to control implementation on transformation projects or providing valuable support during external audit reviews. Proactively drive IT Control implementation in accordance with IT Control framework and the Internal Controls over Financial Reporting (ICFR) Programme. Support and manage the design, implementation, and integration of new IT controls, including those reliant on 3rd party suppliers. Collaborate with existing IT Controls project teams and IT stakeholders to conduct deep dive assessments, plan remediation activities, and drive IT Control development to completion, including routine testing of control design and operation. Engage with existing transformation projects to ensure they do not introduce avoidable operational risk, track remediation, and serve as a subject matter expert (SME) throughout the journey. Assist in the creation of new or revised policies and standards for IT and ensure relevant local knowledge and support are provided as needed. Support Control Owners and Operators through individual and group IT Risk and Control training sessions, and develop IT Risk and Control training materials as required. Assist in developing IT risk and control reporting and support wider Group IT reporting efforts. Collaborate with internal/external audit as needed and closely align with business colleagues. Work with different business areas and country units to meet global IT Risk Management requirements. Lead various IT Risk initiatives and perform IT Risk Assessments as an SME, providing objective challenge and oversight to ensure IT and security controls and approaches are observed, and risks and issues identified are reported and escalated per the governance framework. Contribute to building the IT Risk Framework utilizing best practice methodology. Promote an effective risk and control culture across the Group, fostering accountability, responsibility, and action, and acting as a risk and control ambassador to ensure best practices are shared and actions are delivered. Proactively seek opportunities to centralize and automate controls and processes to drive efficiency. Assist in managing and developing control management systems, such as ServiceNow, to ensure effective operation and monitoring of controls and issues. Candidate Requirements Minimum 4 years of experience working with or within IT internal audit/external audit teams within a big 4 or similar environment is essential. Confidence in designing IT General Controls across access, change, and operations domains. Familiarity with IT Controls Framework development or working knowledge of COBIT/ITIL Frameworks. Experience in IT Controls testing, planning, management, and quality assurance to external audit standards. Comfortable performing IT Risk Assessments across various IT domains. Knowledge of auditing or designing controls for ERP systems, particularly SAP, is desired. Experience in issues/actions management and developing mitigation
Apr 18, 2024
Full time
Our client are one of the world s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia, and the United States of America. About the role Based in the UK within an IT Risk and Control Team, a new and exciting opportunity has arisen to work closely with UK and Global colleagues to develop IT Risk and Control capability in alignment with an established IT control framework. The processes and controls being developed are aimed at enhancing maturity and providing enduring solutions to effectively manage technology risk. The team currently functions as a hybrid 1st/2nd line entity, involving close collaboration with IT colleagues, Control Owners, and Operators to deliver new IT controls, assess technology risks, and continually evaluate and enhance processes, policies, and standards. Working as part of a small but growing team, the position will be based in Lancashire with options for hybrid and remote working. This presents an excellent opportunity to join during a period of significant growth, change, and opportunity. Duties and Responsibilities Build relationships and become a trusted advisor to colleagues in all aspects of IT Risk and Control, serving as the go-to person for everything from general IT risk advice to control implementation on transformation projects or providing valuable support during external audit reviews. Proactively drive IT Control implementation in accordance with IT Control framework and the Internal Controls over Financial Reporting (ICFR) Programme. Support and manage the design, implementation, and integration of new IT controls, including those reliant on 3rd party suppliers. Collaborate with existing IT Controls project teams and IT stakeholders to conduct deep dive assessments, plan remediation activities, and drive IT Control development to completion, including routine testing of control design and operation. Engage with existing transformation projects to ensure they do not introduce avoidable operational risk, track remediation, and serve as a subject matter expert (SME) throughout the journey. Assist in the creation of new or revised policies and standards for IT and ensure relevant local knowledge and support are provided as needed. Support Control Owners and Operators through individual and group IT Risk and Control training sessions, and develop IT Risk and Control training materials as required. Assist in developing IT risk and control reporting and support wider Group IT reporting efforts. Collaborate with internal/external audit as needed and closely align with business colleagues. Work with different business areas and country units to meet global IT Risk Management requirements. Lead various IT Risk initiatives and perform IT Risk Assessments as an SME, providing objective challenge and oversight to ensure IT and security controls and approaches are observed, and risks and issues identified are reported and escalated per the governance framework. Contribute to building the IT Risk Framework utilizing best practice methodology. Promote an effective risk and control culture across the Group, fostering accountability, responsibility, and action, and acting as a risk and control ambassador to ensure best practices are shared and actions are delivered. Proactively seek opportunities to centralize and automate controls and processes to drive efficiency. Assist in managing and developing control management systems, such as ServiceNow, to ensure effective operation and monitoring of controls and issues. Candidate Requirements Minimum 4 years of experience working with or within IT internal audit/external audit teams within a big 4 or similar environment is essential. Confidence in designing IT General Controls across access, change, and operations domains. Familiarity with IT Controls Framework development or working knowledge of COBIT/ITIL Frameworks. Experience in IT Controls testing, planning, management, and quality assurance to external audit standards. Comfortable performing IT Risk Assessments across various IT domains. Knowledge of auditing or designing controls for ERP systems, particularly SAP, is desired. Experience in issues/actions management and developing mitigation
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Data Protection Lead Remote or Hybrid £360 to £500 per day 18 month contract This newly created Data Privacy position requires a Data Protection Subject Matter Expert, who is keen to help further develop and implement a risk-based action plans. This agrichemical company would like you to help achieve further compliance across all functions of the business including human resources, finance operations, health & safety, digital marketing, mobile apps and manufacturing operations. The position will also have responsibility to help embed and maintain post-implementation activities for OneTrust. This 18-month contract will see you support and project manage each site (8 in the UK) and help identify, map and assess their business processes, carry out data protection impact assessments, legitimate interest assessments and draft privacy notices. Own and coordinate implementation of controls and mitigation measures for identified risks. Key skills required include: Significant experience in all aspects of managing data protection compliance (gained in a legal capacity, data capacity or other) Desirable would be Certified Information Privacy Professional Europe (CIPP/E), Certified Information Privacy Manager (CIPM) or equivalent Excellent knowledge of data protection laws (UK GDPR, EU GDPR, Privacy and Electronic Communications Regulations (PECR . Experience of using One Trust (desirable) Practical experience of vendor risk assessments, business process mapping, risk management (including reviewing contractual clauses, data processing agreements and privacy notices) Analytical thinker with sound business acumen and ability to converse with a wide variety of stakeholders within diverse business areas and offer practical solutions which are targeted to the actual risks. Ability to translate complex legal principles into pragmatic advice, whilst striking a reasonable balance between privacy constraints and business requirements. With is a superb opportunity to use your data privacy and GDPR regulatory knowledge to help guide and influence the UK leadership team when making strategic decisions around data within the business. This business is based in Bracknell, so if Hybrid working is preferred you would need to be able to commute to Bracknell. Inventum Group is passionate about equity, diversity and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply for vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics. If you require any adjustments to apply for a role with us, please let us know in whatever way suits you best. Inventum Group is a Recruitment and ED&I Consultancy Business. Inventum Group is acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Full time
Data Protection Lead Remote or Hybrid £360 to £500 per day 18 month contract This newly created Data Privacy position requires a Data Protection Subject Matter Expert, who is keen to help further develop and implement a risk-based action plans. This agrichemical company would like you to help achieve further compliance across all functions of the business including human resources, finance operations, health & safety, digital marketing, mobile apps and manufacturing operations. The position will also have responsibility to help embed and maintain post-implementation activities for OneTrust. This 18-month contract will see you support and project manage each site (8 in the UK) and help identify, map and assess their business processes, carry out data protection impact assessments, legitimate interest assessments and draft privacy notices. Own and coordinate implementation of controls and mitigation measures for identified risks. Key skills required include: Significant experience in all aspects of managing data protection compliance (gained in a legal capacity, data capacity or other) Desirable would be Certified Information Privacy Professional Europe (CIPP/E), Certified Information Privacy Manager (CIPM) or equivalent Excellent knowledge of data protection laws (UK GDPR, EU GDPR, Privacy and Electronic Communications Regulations (PECR . Experience of using One Trust (desirable) Practical experience of vendor risk assessments, business process mapping, risk management (including reviewing contractual clauses, data processing agreements and privacy notices) Analytical thinker with sound business acumen and ability to converse with a wide variety of stakeholders within diverse business areas and offer practical solutions which are targeted to the actual risks. Ability to translate complex legal principles into pragmatic advice, whilst striking a reasonable balance between privacy constraints and business requirements. With is a superb opportunity to use your data privacy and GDPR regulatory knowledge to help guide and influence the UK leadership team when making strategic decisions around data within the business. This business is based in Bracknell, so if Hybrid working is preferred you would need to be able to commute to Bracknell. Inventum Group is passionate about equity, diversity and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply for vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics. If you require any adjustments to apply for a role with us, please let us know in whatever way suits you best. Inventum Group is a Recruitment and ED&I Consultancy Business. Inventum Group is acting as an Employment Business in relation to this vacancy.
Information Security Officer £65,000 Emersons Green, Bristol We are excited to be recruiting an Information Security Officer to be based in our Bristol office. This is a newly created position as part of our continued investment in technology and provides the opportunity to grow and lead the information security capability, for Ian Willaims. This will enable us to continue to innovate within our sector and support our mission to provide high quality services to our customers and improve the communities in which we operate. Autonomy, the buy in from board level to evolve the information security capability and the investment in a modern tech stack and are all reasons to join Ian Williams. The Information Security Officer will be responsible for: Working with the IT manager to define and implement an Information Security strategy and Information Security Management System. Work closely with the Ian Williams Cyber Security Operations Centre (CSOC) to review the current cyber security posture and prioritise areas for improvement. Proactively managing and developing Ian Williams ongoing annual adherence to current Cyber Essentials standards and annual audit and accreditation Management of ongoing penetration testing and vulnerability checks, taking ownership of the programme of work to resolve any weakness identified Development and implementation of a Data Loss Prevention strategy, working closely with key stakeholders to drive adoption and compliance within the wider business. Enforcing suitable and relevant information security policies, ensuring that these are compliant with the Data Protection Act 2018 and other legislation and regulations related to information security. Building and implementing an information security awareness training programme and providing ongoing evaluation of that. Providing stakeholder support to technology projects, to advise on security considerations Providing regular reporting on key management information and progress reports What will you bring as an Information Security Officer? A team player, with a strong work ethic who strives to provide the best level of customer satisfaction. A strong technical aptitude and in-depth knowledge of information security. Attention to detail with a logical approach to problems and projects, drawing relevant information from all parties and solving problems efficiently. Working in a structured manner with excellent organisational skills, prioritising own workload and meeting agreed timescales. The ability to communicates and document complex technical concepts clearly to a non-technical audience. A self-motivated individual, demonstrating a "cando" attitude. Clearly identifying opportunities for improvement in information security and IT process. The ability to build strong relationships with peers and key stakeholders. Treating information relating to Ian William's and its employees in confidence and in line with Data Protection legislation. Benefits: Be part of our company profit share scheme. Let us help you prepare for your future with an employer pension contribution. 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year. Life Insurance. Enhanced maternity/ paternity pay. We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered. Access to an employee assistance programme to support employee's health and wellbeing. Annual pay reviews. Training and development opportunities. Trade discounts from our preferred suppliers for you and your friends and family. Specsavers vouchers. About Ian Williams Limited Ian Williams are one of the UK's largest privately owned property services companies, at the forefront of delivering innovative planned and responsive maintenance services to homes and buildings. We are on an ambitious, exciting and sustainable growth journey, already supported by a record level secured orderbook. 80% of our work takes place in the social housing and public sectors- empowering our teams to apply their skills for technology for good. IT at Ian Williams We recently launched a new IT Vision and 5-year Strategy focussed on digital and technology transformation. Our vision is to enable secure and consistent growth through trusted business partnerships, value-add digitisation, optimisation, and delighting customers. Discover more from our website, LinkedIn, Indeed and Glassdoor pages. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams Limited will use applicants' details for recruitment purposes only. For more information please read our Candidate Privacy Notice located on our website.
Apr 18, 2024
Full time
Information Security Officer £65,000 Emersons Green, Bristol We are excited to be recruiting an Information Security Officer to be based in our Bristol office. This is a newly created position as part of our continued investment in technology and provides the opportunity to grow and lead the information security capability, for Ian Willaims. This will enable us to continue to innovate within our sector and support our mission to provide high quality services to our customers and improve the communities in which we operate. Autonomy, the buy in from board level to evolve the information security capability and the investment in a modern tech stack and are all reasons to join Ian Williams. The Information Security Officer will be responsible for: Working with the IT manager to define and implement an Information Security strategy and Information Security Management System. Work closely with the Ian Williams Cyber Security Operations Centre (CSOC) to review the current cyber security posture and prioritise areas for improvement. Proactively managing and developing Ian Williams ongoing annual adherence to current Cyber Essentials standards and annual audit and accreditation Management of ongoing penetration testing and vulnerability checks, taking ownership of the programme of work to resolve any weakness identified Development and implementation of a Data Loss Prevention strategy, working closely with key stakeholders to drive adoption and compliance within the wider business. Enforcing suitable and relevant information security policies, ensuring that these are compliant with the Data Protection Act 2018 and other legislation and regulations related to information security. Building and implementing an information security awareness training programme and providing ongoing evaluation of that. Providing stakeholder support to technology projects, to advise on security considerations Providing regular reporting on key management information and progress reports What will you bring as an Information Security Officer? A team player, with a strong work ethic who strives to provide the best level of customer satisfaction. A strong technical aptitude and in-depth knowledge of information security. Attention to detail with a logical approach to problems and projects, drawing relevant information from all parties and solving problems efficiently. Working in a structured manner with excellent organisational skills, prioritising own workload and meeting agreed timescales. The ability to communicates and document complex technical concepts clearly to a non-technical audience. A self-motivated individual, demonstrating a "cando" attitude. Clearly identifying opportunities for improvement in information security and IT process. The ability to build strong relationships with peers and key stakeholders. Treating information relating to Ian William's and its employees in confidence and in line with Data Protection legislation. Benefits: Be part of our company profit share scheme. Let us help you prepare for your future with an employer pension contribution. 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year. Life Insurance. Enhanced maternity/ paternity pay. We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered. Access to an employee assistance programme to support employee's health and wellbeing. Annual pay reviews. Training and development opportunities. Trade discounts from our preferred suppliers for you and your friends and family. Specsavers vouchers. About Ian Williams Limited Ian Williams are one of the UK's largest privately owned property services companies, at the forefront of delivering innovative planned and responsive maintenance services to homes and buildings. We are on an ambitious, exciting and sustainable growth journey, already supported by a record level secured orderbook. 80% of our work takes place in the social housing and public sectors- empowering our teams to apply their skills for technology for good. IT at Ian Williams We recently launched a new IT Vision and 5-year Strategy focussed on digital and technology transformation. Our vision is to enable secure and consistent growth through trusted business partnerships, value-add digitisation, optimisation, and delighting customers. Discover more from our website, LinkedIn, Indeed and Glassdoor pages. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams Limited will use applicants' details for recruitment purposes only. For more information please read our Candidate Privacy Notice located on our website.
At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: We have an exciting new role for an Information Security Manager who will be responsible for implementing operational cyber security throughout a dynamic, global, commercial organisation. The role will involve collaboration with numerous internal departments and businesses across the Group organisation. We are looking for a highly experienced Information Security Manager with extensive technical security knowledge and expertise. Key Responsibilities: Lead a team monitoring and responding to cyber incidents. Being a subject matter expert on all aspects of operational information security and cyber risk. Define, develop, and implement operational information security processes. Identify, assess, and make recommendations on emerging security threats and vulnerabilities. Develop and oversee Security Operations Centre (SOC) activities, SIEM, IDS/IPS, threat and incident responses. Manage the cyber security vulnerability programme. Manage and oversee security penetration testing activities. Implement information security policies, processes, governance standards and frameworks. Advise departments on security requirements and controls, providing information security guidance across IT operations and new projects. Coordinate and manage information security activities, implementing solutions to improve information security, IT infrastructure and cyber security. Identify breaches in information security architecture, standards, and best practice. Manage and complete information security reviews, including due diligence of third parties. Monitor the development of relevant industry standards and best practices (NIST CSF, CIS, ISO etc.), assess and advise on compliance with these standards. Knowledge, Skills & Behaviours: Expertise and proficiency on information security management. A degree in cyber risk would be advantageous. Recognised security qualifications such as CISSP/CISM are desirable. Track record of achievement and delivery within various operational information security roles. Previous experience of SOC operations and management. Extensive knowledge of technical security issues and solutions. Extensive knowledge of cyber threats, penetration testing and vulnerability assessments. Experience of Cyber Essentials, ISO27001 compliance and leveraging NIST CSF and CIS benchmarks. Excellent communication skills both verbal and written, articulate, organised and diligent. Willing to join a shift-based call-out rota (this will incur an additional bonus payment). About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ( ) Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. 25 days' holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Celebration day off (e.g. birthday, Diwali, Eid, etc) Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days - one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Employee Assistance Programme (EAP) - a 24/7, 365-day confidential helpline Subsidised Café Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination - offered on site once a year for all employees
Apr 18, 2024
Full time
At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: We have an exciting new role for an Information Security Manager who will be responsible for implementing operational cyber security throughout a dynamic, global, commercial organisation. The role will involve collaboration with numerous internal departments and businesses across the Group organisation. We are looking for a highly experienced Information Security Manager with extensive technical security knowledge and expertise. Key Responsibilities: Lead a team monitoring and responding to cyber incidents. Being a subject matter expert on all aspects of operational information security and cyber risk. Define, develop, and implement operational information security processes. Identify, assess, and make recommendations on emerging security threats and vulnerabilities. Develop and oversee Security Operations Centre (SOC) activities, SIEM, IDS/IPS, threat and incident responses. Manage the cyber security vulnerability programme. Manage and oversee security penetration testing activities. Implement information security policies, processes, governance standards and frameworks. Advise departments on security requirements and controls, providing information security guidance across IT operations and new projects. Coordinate and manage information security activities, implementing solutions to improve information security, IT infrastructure and cyber security. Identify breaches in information security architecture, standards, and best practice. Manage and complete information security reviews, including due diligence of third parties. Monitor the development of relevant industry standards and best practices (NIST CSF, CIS, ISO etc.), assess and advise on compliance with these standards. Knowledge, Skills & Behaviours: Expertise and proficiency on information security management. A degree in cyber risk would be advantageous. Recognised security qualifications such as CISSP/CISM are desirable. Track record of achievement and delivery within various operational information security roles. Previous experience of SOC operations and management. Extensive knowledge of technical security issues and solutions. Extensive knowledge of cyber threats, penetration testing and vulnerability assessments. Experience of Cyber Essentials, ISO27001 compliance and leveraging NIST CSF and CIS benchmarks. Excellent communication skills both verbal and written, articulate, organised and diligent. Willing to join a shift-based call-out rota (this will incur an additional bonus payment). About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ( ) Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. 25 days' holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Celebration day off (e.g. birthday, Diwali, Eid, etc) Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days - one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Employee Assistance Programme (EAP) - a 24/7, 365-day confidential helpline Subsidised Café Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination - offered on site once a year for all employees
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Project Management Target Openings 1 What Is the Opportunity? As the Programme Director, Europe for Travelers Insurance, you will be the primary point of accountability to Senior Leadership for the management and implementation of the Programme. You will control planning and execution of the Programme's activities and resources to ensure that established cost, time and quality goals are met. You will work with minimal supervision and be responsible for applying advanced Programme Management knowledge, skills, tools and techniques to Programme deliverables, processes and systems in order to meet or exceed stakeholder needs and expectations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Initiate and set goals for programme aligned with the strategic objectives of the organisation Plan the programme from business readiness to completion involving deadlines, milestones and processes - all aligned to Agile methodology. Develop and run budgets and programme operations aligned with Agile methodology. Devise evaluation strategies to monitor performance and determine the need for improvements. Supervise delivery partner and all team leaders involved to provide feedback and resolve complex problems. Discover ways to enhance efficiency and productivity of procedures and people. Apply change, risk and resource management principles. Drive programme engagement and support using Change Management techniques. Address and escalate where necessary all risk and issues in a robust and timely manner. Ensure programme operations and activities adhere to legal guidelines and internal policies. Keep Senior Management informed with detailed and accurate reports and presentations. Ensure all key Travelers roles are staffed with appropriate skill. Coach and mentor Travelers Execution Leads. Manage Europe Stakeholders expectations and support communications to the Senior Leadership Team (SLT) and company wide. Perform other duties as assigned. What Will Our Ideal Candidate Have? Proven experience as programme director Strong knowledge of Commercial Insurance, ideally in London Market Deep experience of project/program management, including Agile methodology Thorough understanding of Change Management techniques Excellent Knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting Working knowledge of MS office and program management software A business acumen with a strategic ability Excellent organizational and leadership skills An analytical mindset with great problem-solving abilities Excellent communication skills What is a Must Have? You will be an experienced Programme Manager with proven ability of managing a major platform transition. Your experience will include the Insurance Industry, ideally the London Market. Experience of leading major IT platform programs is a strict necessity. This must include working with a vendor partner. You must be highly experienced in Agile delivery techniques. You will have at least a secondary level of education. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
Apr 18, 2024
Full time
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Project Management Target Openings 1 What Is the Opportunity? As the Programme Director, Europe for Travelers Insurance, you will be the primary point of accountability to Senior Leadership for the management and implementation of the Programme. You will control planning and execution of the Programme's activities and resources to ensure that established cost, time and quality goals are met. You will work with minimal supervision and be responsible for applying advanced Programme Management knowledge, skills, tools and techniques to Programme deliverables, processes and systems in order to meet or exceed stakeholder needs and expectations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Initiate and set goals for programme aligned with the strategic objectives of the organisation Plan the programme from business readiness to completion involving deadlines, milestones and processes - all aligned to Agile methodology. Develop and run budgets and programme operations aligned with Agile methodology. Devise evaluation strategies to monitor performance and determine the need for improvements. Supervise delivery partner and all team leaders involved to provide feedback and resolve complex problems. Discover ways to enhance efficiency and productivity of procedures and people. Apply change, risk and resource management principles. Drive programme engagement and support using Change Management techniques. Address and escalate where necessary all risk and issues in a robust and timely manner. Ensure programme operations and activities adhere to legal guidelines and internal policies. Keep Senior Management informed with detailed and accurate reports and presentations. Ensure all key Travelers roles are staffed with appropriate skill. Coach and mentor Travelers Execution Leads. Manage Europe Stakeholders expectations and support communications to the Senior Leadership Team (SLT) and company wide. Perform other duties as assigned. What Will Our Ideal Candidate Have? Proven experience as programme director Strong knowledge of Commercial Insurance, ideally in London Market Deep experience of project/program management, including Agile methodology Thorough understanding of Change Management techniques Excellent Knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting Working knowledge of MS office and program management software A business acumen with a strategic ability Excellent organizational and leadership skills An analytical mindset with great problem-solving abilities Excellent communication skills What is a Must Have? You will be an experienced Programme Manager with proven ability of managing a major platform transition. Your experience will include the Insurance Industry, ideally the London Market. Experience of leading major IT platform programs is a strict necessity. This must include working with a vendor partner. You must be highly experienced in Agile delivery techniques. You will have at least a secondary level of education. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
Senior Project Manager Runcorn Full Time £35,000 £40,000 Our client provides a dedicated, superior quality global POS Installation (Point of Sale) and Retail maintenance service. They have built a reputation for efficiency and dependability across their range of in-store services and due to client demand, expanded their work into the full mix of retail solutions and field marketing services across the globe. As an Senior Project Manager you are responsible for planning and overseeing projects to ensure they are delivered and completed in a timely fashion and within budget. You are required to plan and designate project resources, prepare budgets, monitor progress, and keep clients and stakeholders informed the entire way. You will work as part of a dedicated Business Unit Team and work closely with the Sales and Operations Teams to successfully manage the end to end project cycle, to achieve the goals and objectives set out within the agreed SLA s. You will continuously evaluate and identify improvements to processes to create efficiencies and ensure that these are adhered to at all times. Are you the right person for the job? 2-5 years of client delivery and project management experience with exceptional communication skills Proven ability to solve problems creatively with strong familiarity with project management methodologies, and best practices Experience seeing projects through the full life cycle with excellent analytical skills Track record of completing projects according to outlined scope on budget and on time Excellent customer facing skills and the ability to create rapport with all levels of stakeholders Effective time-management skills, ability to manage multiple work streams concurrently and manage deadlines What will your role look like? Ability to understand briefs through a consumer vision to determine and define project scope and objectives from a client perspective Develop and maintain strong relationships with all project stakeholders in order to reach objectives and manage cross functional departmental meetings in an effective and efficient manner Prepare and update budgets based on scope of work and resource requirements ensuring the project expense sheet is updated daily, and track project costs in order to meet budget Create installers briefs to ensure the installers are set up to succeed and have the ability to complete the installation on time every time Working with the scheduling department, manage and update a detailed project schedule and daily completion reports ensuring installers meet SLA s through necessary means Provide daily and weekly project updates to key internal and external stakeholders Manage client expectations, ensuring client portals are updated, assigning tasks and communicating expected deliverables anticipating client s needs and expectations Proactively communicate with clients, and updating & sharing client communication logs and actions on a weekly basis, providing solutions to problems Utilize industry best practices, techniques, and standards throughout entire project execution monitoring progress and make adjustments and highlight risk when required Take responsibility for the management of individual and ad-hoc non commercial related projects, measuring project performance to identify areas for improvement Utilising a team of project co-ordinators and administrators to help support in delivering your project successfully Involvement in the Training of the installers at head office & live on site Team Leadership What can you expect in return? 25 days holiday, plus bank holidays and your birthday off Company Pension Casual dress Onsite parking Friendly working environment What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 18, 2024
Full time
Senior Project Manager Runcorn Full Time £35,000 £40,000 Our client provides a dedicated, superior quality global POS Installation (Point of Sale) and Retail maintenance service. They have built a reputation for efficiency and dependability across their range of in-store services and due to client demand, expanded their work into the full mix of retail solutions and field marketing services across the globe. As an Senior Project Manager you are responsible for planning and overseeing projects to ensure they are delivered and completed in a timely fashion and within budget. You are required to plan and designate project resources, prepare budgets, monitor progress, and keep clients and stakeholders informed the entire way. You will work as part of a dedicated Business Unit Team and work closely with the Sales and Operations Teams to successfully manage the end to end project cycle, to achieve the goals and objectives set out within the agreed SLA s. You will continuously evaluate and identify improvements to processes to create efficiencies and ensure that these are adhered to at all times. Are you the right person for the job? 2-5 years of client delivery and project management experience with exceptional communication skills Proven ability to solve problems creatively with strong familiarity with project management methodologies, and best practices Experience seeing projects through the full life cycle with excellent analytical skills Track record of completing projects according to outlined scope on budget and on time Excellent customer facing skills and the ability to create rapport with all levels of stakeholders Effective time-management skills, ability to manage multiple work streams concurrently and manage deadlines What will your role look like? Ability to understand briefs through a consumer vision to determine and define project scope and objectives from a client perspective Develop and maintain strong relationships with all project stakeholders in order to reach objectives and manage cross functional departmental meetings in an effective and efficient manner Prepare and update budgets based on scope of work and resource requirements ensuring the project expense sheet is updated daily, and track project costs in order to meet budget Create installers briefs to ensure the installers are set up to succeed and have the ability to complete the installation on time every time Working with the scheduling department, manage and update a detailed project schedule and daily completion reports ensuring installers meet SLA s through necessary means Provide daily and weekly project updates to key internal and external stakeholders Manage client expectations, ensuring client portals are updated, assigning tasks and communicating expected deliverables anticipating client s needs and expectations Proactively communicate with clients, and updating & sharing client communication logs and actions on a weekly basis, providing solutions to problems Utilize industry best practices, techniques, and standards throughout entire project execution monitoring progress and make adjustments and highlight risk when required Take responsibility for the management of individual and ad-hoc non commercial related projects, measuring project performance to identify areas for improvement Utilising a team of project co-ordinators and administrators to help support in delivering your project successfully Involvement in the Training of the installers at head office & live on site Team Leadership What can you expect in return? 25 days holiday, plus bank holidays and your birthday off Company Pension Casual dress Onsite parking Friendly working environment What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Portfolio are proud to be representing our client, a large insurance provider who were established in 1994 to offer legal expenses insurance support for the Peninsula Group's growing customer base of small and medium sized businesses. Since then, they have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share our expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, we are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to our expanding portfolio of coverholders. We are looking for a claims manager to analyse business performance, premium v's claims, paid out ratios, identify trends, create reports and deal with external insurance providers. If you have a background as a high-level or Technical Insurance claims handler, preferably within a Public or Employer Liability field, we would love to hear from you. Please apply today and we'll be in touch! The Role Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail. Report new claims and large loss movements to interested parties/reinsurers and management as required. Maintain the flow of information with the actuarial team to ensure all necessary detail is provided to assist with the establishment of claim specific IBNRs at quarter end. Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts. Undertake claims due diligence reviews on new opportunities, which will include UK and overseas travel as required. Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to audit team. Assist the Compliance Manager with claim related complaints. Build and maintain relationships with external parties as applicable to each case. Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product. Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity. Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide Irwell with the information required to continually improve. Complete appraisals with Team Leader throughout the year and ensure quality feedback and support is provided to support their development, as well as supporting with complex people matters. The Person 5+ years Technical Insurance Claims experience A passionate, enthusiastic and organised Leader capable of managing high levels of activity across the various departments. Able to quickly assimilate information and report in a clear and concise manner to stakeholders. Quick thinking and confident in decision making. Deliver on promises and build a reputation for excellence. A good communicator with the ability to create strong relationships and influence others. The Set Up Reporting to Head of Operations Responsible for all Claims related activity within the business Minimal people management INDMANS
Apr 18, 2024
Full time
Portfolio are proud to be representing our client, a large insurance provider who were established in 1994 to offer legal expenses insurance support for the Peninsula Group's growing customer base of small and medium sized businesses. Since then, they have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share our expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, we are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to our expanding portfolio of coverholders. We are looking for a claims manager to analyse business performance, premium v's claims, paid out ratios, identify trends, create reports and deal with external insurance providers. If you have a background as a high-level or Technical Insurance claims handler, preferably within a Public or Employer Liability field, we would love to hear from you. Please apply today and we'll be in touch! The Role Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail. Report new claims and large loss movements to interested parties/reinsurers and management as required. Maintain the flow of information with the actuarial team to ensure all necessary detail is provided to assist with the establishment of claim specific IBNRs at quarter end. Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts. Undertake claims due diligence reviews on new opportunities, which will include UK and overseas travel as required. Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to audit team. Assist the Compliance Manager with claim related complaints. Build and maintain relationships with external parties as applicable to each case. Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product. Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity. Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide Irwell with the information required to continually improve. Complete appraisals with Team Leader throughout the year and ensure quality feedback and support is provided to support their development, as well as supporting with complex people matters. The Person 5+ years Technical Insurance Claims experience A passionate, enthusiastic and organised Leader capable of managing high levels of activity across the various departments. Able to quickly assimilate information and report in a clear and concise manner to stakeholders. Quick thinking and confident in decision making. Deliver on promises and build a reputation for excellence. A good communicator with the ability to create strong relationships and influence others. The Set Up Reporting to Head of Operations Responsible for all Claims related activity within the business Minimal people management INDMANS
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
Apr 18, 2024
Full time
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
The client is a well-established company which is based globally and looking to bring in someone into their business. The successful candidate will join the client s software asset management branch of the business, who are mainly responsible for technological development and process to support the business across the world. Benefits Hybrid working conditions. Salary increase to match inflation Pension and Healthcare Annual Bonus Many other additonal benefits Your Role Your role as a Technology Manager will be to oversee the license tracking, conduct software compliance and lead compliance mitigation efforts of the client s global software vendors. These will be tier 1 and tier 2 vendors. The main responsibilities for the role will be to: Identify, advise and evaluate on the opportunities available for process improvements and make any suggestions that will be required to make a change. Oversee tools and reporting used in the internal auditing process of software licensing. Under the volume license agreement, manage all aspects of the license management compliance processes and operations required. Recommend the client of software solutions that are needed. Develop software control measures. Manages online service requests. Create software compliance tracking and reporting processes. Skills Required Bachelor s degree or equivalent of relevant industry experience Knowledge of various licensing models, vendor maintenance programs, cloud computing solutions, and IT Asset Management standards Change management and relationship management skills. Experience managing technology systems and assets and vendor agreements. Ability to interact and interface effectively with all levels. Interface will all stakeholder levels If this role sounds of interest, and you would like to put yourself forward for the role, please feel free to apply or message the contact details attached.
Apr 18, 2024
Full time
The client is a well-established company which is based globally and looking to bring in someone into their business. The successful candidate will join the client s software asset management branch of the business, who are mainly responsible for technological development and process to support the business across the world. Benefits Hybrid working conditions. Salary increase to match inflation Pension and Healthcare Annual Bonus Many other additonal benefits Your Role Your role as a Technology Manager will be to oversee the license tracking, conduct software compliance and lead compliance mitigation efforts of the client s global software vendors. These will be tier 1 and tier 2 vendors. The main responsibilities for the role will be to: Identify, advise and evaluate on the opportunities available for process improvements and make any suggestions that will be required to make a change. Oversee tools and reporting used in the internal auditing process of software licensing. Under the volume license agreement, manage all aspects of the license management compliance processes and operations required. Recommend the client of software solutions that are needed. Develop software control measures. Manages online service requests. Create software compliance tracking and reporting processes. Skills Required Bachelor s degree or equivalent of relevant industry experience Knowledge of various licensing models, vendor maintenance programs, cloud computing solutions, and IT Asset Management standards Change management and relationship management skills. Experience managing technology systems and assets and vendor agreements. Ability to interact and interface effectively with all levels. Interface will all stakeholder levels If this role sounds of interest, and you would like to put yourself forward for the role, please feel free to apply or message the contact details attached.