Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Apr 18, 2024
Full time
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: £440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
Apr 18, 2024
Seasonal
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: 440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Apr 18, 2024
Contractor
Job Title: Housing Senior Systems Analyst Contract Duration: 3 months Salary: 440.44/day Location: Havering, Greater London Work Arrangement: Hybrid Job Description: We are seeking a skilled and experienced Housing Senior Systems Analyst to join a local authority Housing Systems Team in Havering. As a pivotal member of the team, you will be directly responsible for ensuring the smooth operation and optimisation of our ICT systems used within the Housing Service. Your role will encompass a range of tasks including application support, system administration, data integrity maintenance, performance monitoring, and collaboration with both internal stakeholders and external software suppliers. Responsibilities: Provide high-standard application support services across ICT systems within the Housing Service. Process cyclical system functions such as Rents and Service Charges in collaboration with users. Maintain data integrity and accuracy within ICT systems. Administer system security and user access rights. Monitor ICT systems performance and data interfaces effectively using trend analysis and system reports. Liaise with software suppliers to identify and resolve system faults. Collaborate with external contractors to create and monitor system interfaces, e.g., Repairs. Support the implementation of ICT projects related to the Housing Service. Contribute to planning, designing, and delivering training to users of ICT systems within the Housing Service. Requirements: Successful experience managing and supporting multi-functional software in a diverse business environment. Experience working in an IT service desk environment supporting complex systems. Demonstrated ability to manage stakeholders to resolve shared problems effectively. Experience processing routine annual billing cycles of computer software, e.g., Rents and Service Charges processes. Experience in software updates installation (e.g., upgrades) for ICT systems, including system integration and testing. Demonstrable knowledge of relational database architecture and proficiency in SQL, PowerBi, SSRS, or similar reporting software. Strong organisational and time management skills to prioritize demanding workloads and tight deadlines with minimal supervision. Qualifications: Formal project management qualification (e.g., PRINCE2, AGILE) or equivalent experience. Formal qualification in an IT-related discipline (e.g., ITIL, Microsoft). If you are passionate about utilising your skills to contribute to the effective operation of housing systems within a local authority setting, we encourage you to apply.
Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00to £130.00 per day inside IR35, depending on experienceWe are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer: Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups. Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting. Provide classroom support for audio and visual equipment, including projectors and interactive screens. Manage printer usage with the PaperCut system. Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads. Make basic VoIP changes, such as updating names and recording holiday messages. Escalate support tickets as needed and manage staff and student accounts Manage the deployment of IT devices throughout the school. Update and manage the school's IT contracts and licenses. Provide training and support to staff to improve their IT knowledge and usage. Report any IT infrastructure abuse to the relevant third party and the school contact. Essential Skills - 1st/2nd Line Support Engineer: Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licenses AV replacing TVs', Monitors, Projectors and troubleshooting sound issues Experience providing 1st line support Setting up and maintain hardware and devices Desirable Skills - 1st/2nd Line IT Support Engineer: Ability to breakdown technical terms to non-technical people Networking, routers, switches, Internet filtering systems and Firewalls Ability to work under pressure Basic VoIP support Experience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further.1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education
Apr 18, 2024
Full time
Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00to £130.00 per day inside IR35, depending on experienceWe are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer: Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups. Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting. Provide classroom support for audio and visual equipment, including projectors and interactive screens. Manage printer usage with the PaperCut system. Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads. Make basic VoIP changes, such as updating names and recording holiday messages. Escalate support tickets as needed and manage staff and student accounts Manage the deployment of IT devices throughout the school. Update and manage the school's IT contracts and licenses. Provide training and support to staff to improve their IT knowledge and usage. Report any IT infrastructure abuse to the relevant third party and the school contact. Essential Skills - 1st/2nd Line Support Engineer: Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licenses AV replacing TVs', Monitors, Projectors and troubleshooting sound issues Experience providing 1st line support Setting up and maintain hardware and devices Desirable Skills - 1st/2nd Line IT Support Engineer: Ability to breakdown technical terms to non-technical people Networking, routers, switches, Internet filtering systems and Firewalls Ability to work under pressure Basic VoIP support Experience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further.1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Apr 18, 2024
Full time
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Apr 18, 2024
Contractor
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Apr 18, 2024
Contractor
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team-oriented and progressive environment, where everyone s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and records are accurately maintained Liaise with clients to recreate issue, solve issue if possible or provide concise details to the technical team for further analysis and resolution Use deductive problem-solving skills to investigate and solve a broad range of support questions Ensure adherence to SLAs on responses to clients on issues or queries raised Highlight any urgent or critical issues / queries to the Operation s Director for swift follow up and resolution Liaise with the technical team to communicate bug fixes and feature requests via Jira ensuring that issues are given the appropriate priority level in line with SLA s Update and create online knowledge base articles to reduce support requests and ensure these are kept updated as new features are added to the system Help test fixes provided by technical team and incorporate them into future releases Work closely with development to ensure software is more intuitive, easier to deploy and easier to support Provide engaging remote training sessions demonstrating value to their business Attending exhibitions and roadshows where appropriate and having the confidence to speak to prospective customers about the value company systems can provide Provide consultancy on new features and how they can contribute in helping them provide better care Skills/attributes required by successful candidate for the role of Service Desk Analyst : At least 3 years in a technical support role within a SaaS environment - Essential Attention to detail Essential Good communication skills and administrative follow up - Required Ability to multi-task - Required Interest in IT and new technologies - Essential Problem solving and analytical skills - Essential Experience of the care sector Desirable High level of technical knowhow within a SaaS environment Location: Redditch, Worcestershire Hours of Work: Monday to Friday 08:30am - 5:00pm Salary: £25,000 p.a. Benefits: Perkbox and Stakeholder pension If you have the skills to fulfil the role of Service Desk Analyst , please APPLY TODAY!
Apr 18, 2024
Full time
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team-oriented and progressive environment, where everyone s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and records are accurately maintained Liaise with clients to recreate issue, solve issue if possible or provide concise details to the technical team for further analysis and resolution Use deductive problem-solving skills to investigate and solve a broad range of support questions Ensure adherence to SLAs on responses to clients on issues or queries raised Highlight any urgent or critical issues / queries to the Operation s Director for swift follow up and resolution Liaise with the technical team to communicate bug fixes and feature requests via Jira ensuring that issues are given the appropriate priority level in line with SLA s Update and create online knowledge base articles to reduce support requests and ensure these are kept updated as new features are added to the system Help test fixes provided by technical team and incorporate them into future releases Work closely with development to ensure software is more intuitive, easier to deploy and easier to support Provide engaging remote training sessions demonstrating value to their business Attending exhibitions and roadshows where appropriate and having the confidence to speak to prospective customers about the value company systems can provide Provide consultancy on new features and how they can contribute in helping them provide better care Skills/attributes required by successful candidate for the role of Service Desk Analyst : At least 3 years in a technical support role within a SaaS environment - Essential Attention to detail Essential Good communication skills and administrative follow up - Required Ability to multi-task - Required Interest in IT and new technologies - Essential Problem solving and analytical skills - Essential Experience of the care sector Desirable High level of technical knowhow within a SaaS environment Location: Redditch, Worcestershire Hours of Work: Monday to Friday 08:30am - 5:00pm Salary: £25,000 p.a. Benefits: Perkbox and Stakeholder pension If you have the skills to fulfil the role of Service Desk Analyst , please APPLY TODAY!
Devonshire Hayes Recruitment Specialists Ltd
Liverpool, Merseyside
Devonshire Hayes have partnered with a financial services client to help them secure an Service Desk Analyst. IT Service Desk Analysts provide first line technical support to all staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time To be successful in this role, you should: A customer services background Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office (Apply online only) Excellent Customer Service skills High degree of multi-tasking Assertive, confident, positive, and professional manner Ability to deal with potentially stressful situations Flexible and adaptable as the business demands
Apr 18, 2024
Contractor
Devonshire Hayes have partnered with a financial services client to help them secure an Service Desk Analyst. IT Service Desk Analysts provide first line technical support to all staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time To be successful in this role, you should: A customer services background Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office (Apply online only) Excellent Customer Service skills High degree of multi-tasking Assertive, confident, positive, and professional manner Ability to deal with potentially stressful situations Flexible and adaptable as the business demands
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC's, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Apr 18, 2024
Full time
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC's, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
IT Applications Analyst - Central London/ Hybrid - 55- 65k (Plus excellent benefits) A leading professional service firm are seeking an experienced IT Applications Analyst to join their growing applications team, supporting, and troubleshooting third party applications as well as some project work. You will be growing awareness and understanding on how the applications and systems are used to deliver services to a host of internal customers. You and the team will be responsible for the day-to-day admin, support, implementation and development of the applications and systems as well as supporting the projects team for effective delivery. Benefits : 25 days holiday + Bank holiday with an option to buy or sell up to 5 days Up to 5% matched pension 35 hour working week Private Health Insurance Profit Sharing Plan Tech scheme, Cyclescheme and Gymflex Flexible benefits plan + more! You will be: The escalation point for the firms' service line regarding the applications suite. You will be deploying, developing, and maintaining the systems whilst providing support to ensure up-time of all applications. Keeping in-line with the companies information security policy and cyber essentials requirements. Pro-active in your activities on both BAU support and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team and Owners of the various applications You will have: Experience with Windows 10 & Windows Server Excellent skills with MS Office Suite Excellent experience with SCCM Strong experience within Ms SQL Server Experience with SQL Scripting Various bespoke application experience i.e. Sage, Quickbooks, KeyPrime, Farmplan, Xero, Payroll applications ITIL process experience A professional manner and service focused Experience in preparing and improving documentation If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 18, 2024
Full time
IT Applications Analyst - Central London/ Hybrid - 55- 65k (Plus excellent benefits) A leading professional service firm are seeking an experienced IT Applications Analyst to join their growing applications team, supporting, and troubleshooting third party applications as well as some project work. You will be growing awareness and understanding on how the applications and systems are used to deliver services to a host of internal customers. You and the team will be responsible for the day-to-day admin, support, implementation and development of the applications and systems as well as supporting the projects team for effective delivery. Benefits : 25 days holiday + Bank holiday with an option to buy or sell up to 5 days Up to 5% matched pension 35 hour working week Private Health Insurance Profit Sharing Plan Tech scheme, Cyclescheme and Gymflex Flexible benefits plan + more! You will be: The escalation point for the firms' service line regarding the applications suite. You will be deploying, developing, and maintaining the systems whilst providing support to ensure up-time of all applications. Keeping in-line with the companies information security policy and cyber essentials requirements. Pro-active in your activities on both BAU support and projects to ensure the performance of the systems are to the standards of the business. Developing and improving the documentation for the IT Service Desk, Applications Team and Owners of the various applications You will have: Experience with Windows 10 & Windows Server Excellent skills with MS Office Suite Excellent experience with SCCM Strong experience within Ms SQL Server Experience with SQL Scripting Various bespoke application experience i.e. Sage, Quickbooks, KeyPrime, Farmplan, Xero, Payroll applications ITIL process experience A professional manner and service focused Experience in preparing and improving documentation If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 17, 2024
Contractor
Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Our client is looking for an Applications Support Analyst to start ASAP on an initial 3 month contract with a view to extend thereafter. The position offers Hybrid working and will be Inside IR35, so you must trade via an accredited Umbrella company. Ideally you will have 3+ years of recent experience in a similiar capacity as an Applications Support Analyst. Skills/Competencies - Strong business application support experience and knowledge. - Logical troubleshooting capability - Strong verbal and written communication skills - Good organisation skills Key Responsibilities - Understand the key systems in use and able to provide assistance on a day-to-day basis. Becoming a fully competent systems administrator in a variety of business applications - Manage workload/helpdesk tickets using the internal helpdesk system. - Work with Application providers to ensure smooth running of systems and SLA s are adhered to. - To deliver key areas of internal changes such as online documents, workflows & products. - Able to troubleshoot issues in order to identify the root cause in order to provide a solution. Project accountability - Support the Change team for system changes and projects as required - Responsible for understanding and implementing system configuration required in support of new or changed functionality. - Assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so - User Acceptance testing of new or changed functionality as determined by the Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business. - Ensuring that any new or updated services are transition into support and that it s been fully accepted in terms of support guides (both user and admin support), escalations paths, etc. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 17, 2024
Contractor
Our client is looking for an Applications Support Analyst to start ASAP on an initial 3 month contract with a view to extend thereafter. The position offers Hybrid working and will be Inside IR35, so you must trade via an accredited Umbrella company. Ideally you will have 3+ years of recent experience in a similiar capacity as an Applications Support Analyst. Skills/Competencies - Strong business application support experience and knowledge. - Logical troubleshooting capability - Strong verbal and written communication skills - Good organisation skills Key Responsibilities - Understand the key systems in use and able to provide assistance on a day-to-day basis. Becoming a fully competent systems administrator in a variety of business applications - Manage workload/helpdesk tickets using the internal helpdesk system. - Work with Application providers to ensure smooth running of systems and SLA s are adhered to. - To deliver key areas of internal changes such as online documents, workflows & products. - Able to troubleshoot issues in order to identify the root cause in order to provide a solution. Project accountability - Support the Change team for system changes and projects as required - Responsible for understanding and implementing system configuration required in support of new or changed functionality. - Assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so - User Acceptance testing of new or changed functionality as determined by the Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business. - Ensuring that any new or updated services are transition into support and that it s been fully accepted in terms of support guides (both user and admin support), escalations paths, etc. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Apr 16, 2024
Contractor
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 16, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Service Desk Team Lead - 12 Month FTC - Solihull Spinks have partnered with a global leader in the veterinary health care space who are looking to bolster their central services support team with a seasoned Service Desk Team Leader. This role will initially be a 12 Month FTC, with the opportunity to move into a permanent position. The ideal candidate will have at least 3 years' experience in a service desk role, and 2+ years' in a lead position, as you'll be looking after the existing team of 12 support analysts. In addition to this, you will be responsible for the coaching & development of team members, and have experience in ITSM. 12 Month Fixed-term Contract Hybrid - 4 days p/w in Solihull office 32,000 - 36,000 ASAP Start If you'd like to find out more, please apply now!
Apr 16, 2024
Full time
Service Desk Team Lead - 12 Month FTC - Solihull Spinks have partnered with a global leader in the veterinary health care space who are looking to bolster their central services support team with a seasoned Service Desk Team Leader. This role will initially be a 12 Month FTC, with the opportunity to move into a permanent position. The ideal candidate will have at least 3 years' experience in a service desk role, and 2+ years' in a lead position, as you'll be looking after the existing team of 12 support analysts. In addition to this, you will be responsible for the coaching & development of team members, and have experience in ITSM. 12 Month Fixed-term Contract Hybrid - 4 days p/w in Solihull office 32,000 - 36,000 ASAP Start If you'd like to find out more, please apply now!
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
Apr 16, 2024
Full time
x3 newly created support roles where you'll be working in a customer facing environment. You will be a part of an organisation with a real cause for good and is nationally recognised. Location: You can be based anywhere in the UK as it's remote support. There are offices in London, Salford, Leicester, and Nottingham (and many more in the UK). Remuneration: £150 per day (inside IR35 - 6 month contract) Your role as a Desktop Support Analyst (x3): Providing high level of customer service support remotely as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Remote Support - Resolving tickets via ServiceNow Desktop Support - walk ups, fixes, meeting rooms and again generally just being pro-active. Ideally as a Desktop Support Analyst (x3): You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.