IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Apr 25, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
2nd Line Support Engineer Key Responsibilities: Handle 1st Line escalations and provide timely resolution to technical issues. Troubleshoot and resolve hardware and software problems on client systems. Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. Design, implement, and maintain firewall configurations to ensure network security. Provide excellent customer service and maintain strong client relationships. Document support processes, configurations, and issue resolutions. Stay current with industry trends and advancements in technology. Qualifications: Proven experience as a 2nd Line Support Engineer or similar role. Strong expertise in handling 1st Line escalations and providing effective solutions. In-depth knowledge of firewall configurations and network security. Proficient in diagnosing and resolving hardware and software issues. Excellent communication and interpersonal skills. Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) would be a plus. Ability to work collaboratively in a team environment. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Professional development opportunities. Flexible work hours. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
2nd Line Support Engineer Key Responsibilities: Handle 1st Line escalations and provide timely resolution to technical issues. Troubleshoot and resolve hardware and software problems on client systems. Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. Design, implement, and maintain firewall configurations to ensure network security. Provide excellent customer service and maintain strong client relationships. Document support processes, configurations, and issue resolutions. Stay current with industry trends and advancements in technology. Qualifications: Proven experience as a 2nd Line Support Engineer or similar role. Strong expertise in handling 1st Line escalations and providing effective solutions. In-depth knowledge of firewall configurations and network security. Proficient in diagnosing and resolving hardware and software issues. Excellent communication and interpersonal skills. Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) would be a plus. Ability to work collaboratively in a team environment. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Professional development opportunities. Flexible work hours. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 25, 2024
Contractor
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 25, 2024
Full time
Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset. The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems. This will be a customer-focused role so good communication skills is essential. This is a 2nd line role so good 2nd Line Support experience is also essential. Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply! Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix (XenApp/XenDesktop) Sharepoint 2010/2013 This is a site-based role - Monday-Friday in the offices. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
My client is looking for a Systems Engineer/Network Engineer with the following skills & experience. At least 5 Years as a System Engineer/Network Admin. Experience and working knowledge of the following software; Windows Server 2008R2 to Windows Server 2022. Experience with Veritas Backup Exec version 20 or newer. Experience with Microsoft Windows Hyper-v and clustering services. Experience with Fortinet Firewalls. Experience with Aruba or Cisco switching. Experience with Microsoft Exchange/M365. Windows Desktop Operating Systems. Microsoft Application Suite - Teams, Outlook, Office tools etc. Stabilize, standardize, and maintain hardware and software platform
Apr 25, 2024
Full time
My client is looking for a Systems Engineer/Network Engineer with the following skills & experience. At least 5 Years as a System Engineer/Network Admin. Experience and working knowledge of the following software; Windows Server 2008R2 to Windows Server 2022. Experience with Veritas Backup Exec version 20 or newer. Experience with Microsoft Windows Hyper-v and clustering services. Experience with Fortinet Firewalls. Experience with Aruba or Cisco switching. Experience with Microsoft Exchange/M365. Windows Desktop Operating Systems. Microsoft Application Suite - Teams, Outlook, Office tools etc. Stabilize, standardize, and maintain hardware and software platform
Senior Network Engineer - Networking, SDWAN, CCNP , Meraki, Firewalls, Checkpoint, LAN, WAN, Server, Leading, Hybrid (3d/week in either Marylebone, Aylesbury, Birmingham or Banbury) This is a fantastic Senior Network Engineer to work with a leading tech client. The Senior Network Engineer role is Hybrid, so 3 days of the week will be in the office (there is a choice of 4 sites you can be based at - central London- Marylebone, Aylesbury, Birmingham or Banbury) the other 2 days are working from home. The Senior Network Engineer must have a proven commercial background leading projects and ideally at least 1 engineer with a solid technical understanding of Network and Infrastructure - particularly around SD WAN projects. As Senior Network Engineer recent SD-WAN is essential as is in depth networking with Cisco. As Senior Network Engineer a CCNP certification or higher is essential. As Senior Network Engineer you will be involved in SD Wan rollouts, working closely with Network & Infrastructure Engineers at times acting as the technical authority, working closely with senior stakeholders and other technical managers. Experience as a Senior Network Engineer configuring LAN, WAN, WLAN, VPN is essential as is knowledge of Network monitoring (Solarwinds, SNOW, PRTG etc) As Senior Network Engineer solid switch management and Firewall (Checkpoint) are required, any Meraki is a bonus. Key skills as Senior Network Engineer In depth Network technical skills/knowledge Recent SD-WAN projects CCNP Managed at least one Network Engineer previously Switches Firewalls Configuring LAN, WAN, WLAN, VPN etc Desirable skills as Senior Network Engineer Checkpoint Meraki Cisco certifications Project Management certifications ITIL This is an exceptional Senior Network Engineer with exciting projects, extensive pension, career progression and a great package on offer. Key skills: Senior Network Engineer - Networking, SDWAN, CCNP, Meraki, Firewalls, Checkpoint, LAN, WAN, Server, Leading, Hybrid (3d/week in LDN)
Apr 25, 2024
Full time
Senior Network Engineer - Networking, SDWAN, CCNP , Meraki, Firewalls, Checkpoint, LAN, WAN, Server, Leading, Hybrid (3d/week in either Marylebone, Aylesbury, Birmingham or Banbury) This is a fantastic Senior Network Engineer to work with a leading tech client. The Senior Network Engineer role is Hybrid, so 3 days of the week will be in the office (there is a choice of 4 sites you can be based at - central London- Marylebone, Aylesbury, Birmingham or Banbury) the other 2 days are working from home. The Senior Network Engineer must have a proven commercial background leading projects and ideally at least 1 engineer with a solid technical understanding of Network and Infrastructure - particularly around SD WAN projects. As Senior Network Engineer recent SD-WAN is essential as is in depth networking with Cisco. As Senior Network Engineer a CCNP certification or higher is essential. As Senior Network Engineer you will be involved in SD Wan rollouts, working closely with Network & Infrastructure Engineers at times acting as the technical authority, working closely with senior stakeholders and other technical managers. Experience as a Senior Network Engineer configuring LAN, WAN, WLAN, VPN is essential as is knowledge of Network monitoring (Solarwinds, SNOW, PRTG etc) As Senior Network Engineer solid switch management and Firewall (Checkpoint) are required, any Meraki is a bonus. Key skills as Senior Network Engineer In depth Network technical skills/knowledge Recent SD-WAN projects CCNP Managed at least one Network Engineer previously Switches Firewalls Configuring LAN, WAN, WLAN, VPN etc Desirable skills as Senior Network Engineer Checkpoint Meraki Cisco certifications Project Management certifications ITIL This is an exceptional Senior Network Engineer with exciting projects, extensive pension, career progression and a great package on offer. Key skills: Senior Network Engineer - Networking, SDWAN, CCNP, Meraki, Firewalls, Checkpoint, LAN, WAN, Server, Leading, Hybrid (3d/week in LDN)
IT Support Consultant Up to £35,000 DOE We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where you can work remotely from. We are looking for an experienced technician who has supported o365 users and who ideally also has some experience of providing recommendations on technical solutions and builds. This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring, from providing your main duties of 2nd and 3rd line technical support , to also accompanying sales colleagues at meetings with customers to help provide a more technical insight if required. Applicants must have a driving licence as solo travelling to and from client premises is also required and you will have access to a company vehicle for this. Duties will include: Providing end-user support both remotely and on-site Supporting the sales teams in the recommendation of suitable products and services which will provide genuine benefit to customers Attending customer meetings alongside commercial colleagues and answering technical questions in regard to propositions that have been put forward Supporting in the creation of quotes Providing technical support through the onboarding of new customer products Keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages Escalating service or project issues that cannot be completed within agreed service level timeframes Completing scheduled tickets in a timely manner Updating customer documentation on the CRM Experience required: Two years+ experience as an IT Engineer working within a Managed Service Provider environment Have supported the full o365 suite End point manager experience Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Strong working knowledge of Microsoft server products including Microsoft Server, Hyper-V, Microsoft Exchange Mobile Device Management solution experience Desirable - Associate or professional certifications (Microsoft, Security, Networking) Advantageous - Experience of N-able, Exclaimer and Mimecast Advantageous - Cisco Meraki, Ubiquity and SonicWALL firewalls Advantageous - Experience of virtualisation technologies Core Competencies: Exceptional communication skills The ability to work in a team and communicate effectively Customer facing experience Flexible in approach to resolving customer issues Product and service awareness Understanding of support tools, techniques and how technology is used to provide IT services Self-motivated, with the ability to work in a fast-paced environment and deal with change or pressure when it arises Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided and please also provide your CV in Word format. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.
Apr 25, 2024
Full time
IT Support Consultant Up to £35,000 DOE We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where you can work remotely from. We are looking for an experienced technician who has supported o365 users and who ideally also has some experience of providing recommendations on technical solutions and builds. This role would be suited to an IT technician who has previously worked within an MSP environment and who would enjoy the varied aspect that this role will bring, from providing your main duties of 2nd and 3rd line technical support , to also accompanying sales colleagues at meetings with customers to help provide a more technical insight if required. Applicants must have a driving licence as solo travelling to and from client premises is also required and you will have access to a company vehicle for this. Duties will include: Providing end-user support both remotely and on-site Supporting the sales teams in the recommendation of suitable products and services which will provide genuine benefit to customers Attending customer meetings alongside commercial colleagues and answering technical questions in regard to propositions that have been put forward Supporting in the creation of quotes Providing technical support through the onboarding of new customer products Keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages Escalating service or project issues that cannot be completed within agreed service level timeframes Completing scheduled tickets in a timely manner Updating customer documentation on the CRM Experience required: Two years+ experience as an IT Engineer working within a Managed Service Provider environment Have supported the full o365 suite End point manager experience Network troubleshooting skills with routers, firewalls, switches, and WAN connectivity Strong working knowledge of Microsoft server products including Microsoft Server, Hyper-V, Microsoft Exchange Mobile Device Management solution experience Desirable - Associate or professional certifications (Microsoft, Security, Networking) Advantageous - Experience of N-able, Exclaimer and Mimecast Advantageous - Cisco Meraki, Ubiquity and SonicWALL firewalls Advantageous - Experience of virtualisation technologies Core Competencies: Exceptional communication skills The ability to work in a team and communicate effectively Customer facing experience Flexible in approach to resolving customer issues Product and service awareness Understanding of support tools, techniques and how technology is used to provide IT services Self-motivated, with the ability to work in a fast-paced environment and deal with change or pressure when it arises Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided and please also provide your CV in Word format. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.
Network Delivery Lead £60,000 - £70,000 Hybrid - Nottinghamshire I'm working with a growing organisation looking for a dynamic individual to come and play a critical role in leading a team of skilled engineers to oversee and deliver high-quality projects on time and within budget. This role requires someone with a mix of knowledge in Networking, project management and the ability to lead a team effectively. The role is customer focused and would suit someone comfortable with regular stakehodler engagement. Key Responsibilities: - Lead a team of network engineers in the implementation of complex network projects. - Providing guidance, support, and professional development opportunities. - Apply technical knowledge to understand and deliver project requirements. - Oversee and contribute to the development of engineering designs, technical specifications, and solutions that meet project goals and industry standards. (HLD/LLD) Key knowledge/Qualifications required: - Fortinet - Cisco Meraki - CCNP/ CCNA - JNCIA - Management experience So, if you believe you're are good fit for the role please apply with an up to date CV today!
Apr 25, 2024
Full time
Network Delivery Lead £60,000 - £70,000 Hybrid - Nottinghamshire I'm working with a growing organisation looking for a dynamic individual to come and play a critical role in leading a team of skilled engineers to oversee and deliver high-quality projects on time and within budget. This role requires someone with a mix of knowledge in Networking, project management and the ability to lead a team effectively. The role is customer focused and would suit someone comfortable with regular stakehodler engagement. Key Responsibilities: - Lead a team of network engineers in the implementation of complex network projects. - Providing guidance, support, and professional development opportunities. - Apply technical knowledge to understand and deliver project requirements. - Oversee and contribute to the development of engineering designs, technical specifications, and solutions that meet project goals and industry standards. (HLD/LLD) Key knowledge/Qualifications required: - Fortinet - Cisco Meraki - CCNP/ CCNA - JNCIA - Management experience So, if you believe you're are good fit for the role please apply with an up to date CV today!
3rd Line IT Support Engineer - Birmingham/ hybrid £35,000 to £40,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 3rd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 3rd Line IT Support Engineer, you will be resolving issues with a wide range of customers - this will involve project work and BAU. This is a great opportunity for someone who is looking for an opportunity to get into a growing MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, Firewalls, routers, switches etc. The 3rd Line IT Support Engineer will work on a hybrid working structure of 4 days onsite and 1 days from home. Requirements of the 3rd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) (ESSENTIAL) Experience in a 3rd line support capacity and project work. Full UK Driving license Experience with tickets and ticketing system Strong understanding of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V Networking experience with Cisco or Meraki. An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 3rd Line IT Support Engineer - Birmingham £35,000 to £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
Apr 25, 2024
Full time
3rd Line IT Support Engineer - Birmingham/ hybrid £35,000 to £40,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 3rd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 3rd Line IT Support Engineer, you will be resolving issues with a wide range of customers - this will involve project work and BAU. This is a great opportunity for someone who is looking for an opportunity to get into a growing MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, Firewalls, routers, switches etc. The 3rd Line IT Support Engineer will work on a hybrid working structure of 4 days onsite and 1 days from home. Requirements of the 3rd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) (ESSENTIAL) Experience in a 3rd line support capacity and project work. Full UK Driving license Experience with tickets and ticketing system Strong understanding of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V Networking experience with Cisco or Meraki. An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 3rd Line IT Support Engineer - Birmingham £35,000 to £40,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 25, 2024
Full time
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
3rd Line Infrastructure Engineer - Leicester - Up To £55,000 - Hybrid - Windows - O365 - Cisco - VMWare The Company A tight knit MSP in Leicestershire who are looking to expand their team following a very successful final Quarter of 2023. They offer 24/7 Server, Support and Network services, in addition to consultancy. They are partnered with suppliers such as Microsoft, HP and Cisco, with the aim of providing state-of-the-art managed IT services. They are a family ran MSP with a family-like culture. They offer almost fully remote autonomous working, with fortnightly visits to the Leicestershire office. The Role As a 3rd Line Infrastructure Engineer you'll be part of a small team, supporting a range of clients from a number of different sectors. You'll be getting stuck into both Infrastructure and Network focused projects, developing your skillset to make you a well rounded and highly skilled Engineer. There are plenty of upskilling and progression opportunities, they are a young business with big aspirations and they are looking for like minded people to join them on their journey. Skills Required Windows Servers - Builds, Maintenance and Deployment O365 Networking - Cisco (Routers, Switches, Firewalls) Virtualization - VMware and/or Hyper-V Veeam Benefits 25 days holiday + Bank Holidays Private Healthcare Premium Pension Contribution Extended Maternity and Paternity Pay/Leave Plus much more! Interviews commence immediately for this role and they are looking to get someone started as soon as possible. Therefore, please don't hesitate to apply! 3rd Line Infrastructure Engineer - Leicester - Up To £55,000 - Hybrid - Windows - O365 - Linux - Cisco (Switches/Routers/Firewalls) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 25, 2024
Full time
3rd Line Infrastructure Engineer - Leicester - Up To £55,000 - Hybrid - Windows - O365 - Cisco - VMWare The Company A tight knit MSP in Leicestershire who are looking to expand their team following a very successful final Quarter of 2023. They offer 24/7 Server, Support and Network services, in addition to consultancy. They are partnered with suppliers such as Microsoft, HP and Cisco, with the aim of providing state-of-the-art managed IT services. They are a family ran MSP with a family-like culture. They offer almost fully remote autonomous working, with fortnightly visits to the Leicestershire office. The Role As a 3rd Line Infrastructure Engineer you'll be part of a small team, supporting a range of clients from a number of different sectors. You'll be getting stuck into both Infrastructure and Network focused projects, developing your skillset to make you a well rounded and highly skilled Engineer. There are plenty of upskilling and progression opportunities, they are a young business with big aspirations and they are looking for like minded people to join them on their journey. Skills Required Windows Servers - Builds, Maintenance and Deployment O365 Networking - Cisco (Routers, Switches, Firewalls) Virtualization - VMware and/or Hyper-V Veeam Benefits 25 days holiday + Bank Holidays Private Healthcare Premium Pension Contribution Extended Maternity and Paternity Pay/Leave Plus much more! Interviews commence immediately for this role and they are looking to get someone started as soon as possible. Therefore, please don't hesitate to apply! 3rd Line Infrastructure Engineer - Leicester - Up To £55,000 - Hybrid - Windows - O365 - Linux - Cisco (Switches/Routers/Firewalls) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
This public sector client is looking for a skilled Senior Network Engineer for a 12 months contract role in Aldermaston, Reading. The role is fully on site and due to the nature of the job candidates are required to have a DV (developed vetting) level clearance. Minimum Requirement: Strong network experience (as a senior) Juniper OR CISCO Routers / firewalls LAN/WAN Security principles Please note there is no flexibility on rate of office attendance. Apply now!
Apr 25, 2024
Full time
This public sector client is looking for a skilled Senior Network Engineer for a 12 months contract role in Aldermaston, Reading. The role is fully on site and due to the nature of the job candidates are required to have a DV (developed vetting) level clearance. Minimum Requirement: Strong network experience (as a senior) Juniper OR CISCO Routers / firewalls LAN/WAN Security principles Please note there is no flexibility on rate of office attendance. Apply now!
Job Title: Core Network Engineer 2 days in the office 3 days remote. Overview: Join our forward-thinking IT team in an exciting role that blends technical expertise with strategic innovation. We are seeking a Core Network Engineer to lead a major network infrastructure overhaul and contribute to the evolution of our network capabilities. This position offers the opportunity to influence the future of our network systems, streamline operations, and implement cutting-edge solutions that enhance organizational efficiency and security. Key Responsibilities: * Design, implement, and optimize core routing technologies and network security frameworks. * Automate network processes to improve efficiency and accuracy across network operations. * Serve as a technical leader in network-related projects, ensuring best practices in security and configuration are followed. * Collaborate with various internal teams to gather requirements, design solutions, and deliver high-performance network services. * Manage daily network operations, including monitoring, troubleshooting, and maintaining network infrastructure. * Develop and maintain comprehensive documentation for network architectures, configurations, and support procedures. * Engage in continuous learning to stay abreast of industry trends and emerging technologies. Required Skills and Qualifications: * Proven experience in network engineering with a strong focus on core networking technologies. * Expertise in network automation and the use of Scripting languages to streamline network operations. * Professional certifications such as Cisco CCNP, Juniper JNCIP, or equivalent. * Deep understanding of network protocols, Internet services, and security solutions. * Strong analytical skills and the ability to solve complex technical problems. * Excellent communication and collaboration skills to work effectively across teams. Desirable Skills: * Experience with cloud networking and virtualization technologies. * Knowledge of advanced network security practices and solutions. * Previous experience leading network infrastructure projects in a large-scale environment. Why Join Us: * Be part of a dynamic team that values innovation and efficiency. * Opportunity to work on significant projects that influence the strategic direction of the organization's IT infrastructure. * Competitive salary and benefits package. * Flexible working arrangements to support work-life balance. * Access to ongoing training and professional development to support your career growth. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 25, 2024
Full time
Job Title: Core Network Engineer 2 days in the office 3 days remote. Overview: Join our forward-thinking IT team in an exciting role that blends technical expertise with strategic innovation. We are seeking a Core Network Engineer to lead a major network infrastructure overhaul and contribute to the evolution of our network capabilities. This position offers the opportunity to influence the future of our network systems, streamline operations, and implement cutting-edge solutions that enhance organizational efficiency and security. Key Responsibilities: * Design, implement, and optimize core routing technologies and network security frameworks. * Automate network processes to improve efficiency and accuracy across network operations. * Serve as a technical leader in network-related projects, ensuring best practices in security and configuration are followed. * Collaborate with various internal teams to gather requirements, design solutions, and deliver high-performance network services. * Manage daily network operations, including monitoring, troubleshooting, and maintaining network infrastructure. * Develop and maintain comprehensive documentation for network architectures, configurations, and support procedures. * Engage in continuous learning to stay abreast of industry trends and emerging technologies. Required Skills and Qualifications: * Proven experience in network engineering with a strong focus on core networking technologies. * Expertise in network automation and the use of Scripting languages to streamline network operations. * Professional certifications such as Cisco CCNP, Juniper JNCIP, or equivalent. * Deep understanding of network protocols, Internet services, and security solutions. * Strong analytical skills and the ability to solve complex technical problems. * Excellent communication and collaboration skills to work effectively across teams. Desirable Skills: * Experience with cloud networking and virtualization technologies. * Knowledge of advanced network security practices and solutions. * Previous experience leading network infrastructure projects in a large-scale environment. Why Join Us: * Be part of a dynamic team that values innovation and efficiency. * Opportunity to work on significant projects that influence the strategic direction of the organization's IT infrastructure. * Competitive salary and benefits package. * Flexible working arrangements to support work-life balance. * Access to ongoing training and professional development to support your career growth. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Data Centre Network Engineer Hybrid 2 onsite 3 days remote Overview: Within the IT department, the Data Centre Network Engineer plays a crucial role in maintaining and advancing network infrastructure. This position involves managing the network operations in the data center, addressing core routing, network security, and Internet services. The engineer will also support regular operational activities such as monitoring, support, automation, and network optimization. Responsibilities: * Manage and secure the operation of data centers and server rooms. * Develop and oversee data center management and monitoring systems. * Collaborate with the Facilities and Infrastructure team to optimize energy efficiency. * Provide technical guidance for infrastructure setups including power requirements and equipment installation. * Lead on DNS, DHCP, IPAM, and cable management systems. * Operate the data center network and collaborate with network team members. * Monitor systems daily, ensuring integrity and availability of hardware and server resources. * Diagnose and resolve network issues, including off-hours support as needed. * Drive continuous improvement in network service quality. * Automate tasks to enhance efficiency and reduce errors. * Liaise with various teams to meet network requirements and project deliverables. * Maintain comprehensive documentation of operations and designs. * Stay updated on network industry trends and technologies. Key Experience and Competencies: * Degree in a relevant field or equivalent experience. * Proficient in networking technologies with a solid background in a large-scale environment. * Certifications such as Cisco CCNP or Juniper JNCIP preferred. Proven experience in: * Data Centre Networking and Management * Environmental monitoring and network security * Advanced network protocols and segmentation * Network monitoring and troubleshooting * Ability to manage multiple priorities in a dynamic environment. * Strong interpersonal skills and capability to build relationships at all levels. Desirable: * Experience with structured cabling, network fabric and micro-segmentation. * Familiarity with various networking technologies across multiple vendors. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 25, 2024
Full time
Data Centre Network Engineer Hybrid 2 onsite 3 days remote Overview: Within the IT department, the Data Centre Network Engineer plays a crucial role in maintaining and advancing network infrastructure. This position involves managing the network operations in the data center, addressing core routing, network security, and Internet services. The engineer will also support regular operational activities such as monitoring, support, automation, and network optimization. Responsibilities: * Manage and secure the operation of data centers and server rooms. * Develop and oversee data center management and monitoring systems. * Collaborate with the Facilities and Infrastructure team to optimize energy efficiency. * Provide technical guidance for infrastructure setups including power requirements and equipment installation. * Lead on DNS, DHCP, IPAM, and cable management systems. * Operate the data center network and collaborate with network team members. * Monitor systems daily, ensuring integrity and availability of hardware and server resources. * Diagnose and resolve network issues, including off-hours support as needed. * Drive continuous improvement in network service quality. * Automate tasks to enhance efficiency and reduce errors. * Liaise with various teams to meet network requirements and project deliverables. * Maintain comprehensive documentation of operations and designs. * Stay updated on network industry trends and technologies. Key Experience and Competencies: * Degree in a relevant field or equivalent experience. * Proficient in networking technologies with a solid background in a large-scale environment. * Certifications such as Cisco CCNP or Juniper JNCIP preferred. Proven experience in: * Data Centre Networking and Management * Environmental monitoring and network security * Advanced network protocols and segmentation * Network monitoring and troubleshooting * Ability to manage multiple priorities in a dynamic environment. * Strong interpersonal skills and capability to build relationships at all levels. Desirable: * Experience with structured cabling, network fabric and micro-segmentation. * Familiarity with various networking technologies across multiple vendors. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Contract £650pd A top tier central defence/government body is looking to bring on a highly skilled network support lead to join an long term exciting top secret transformation programme. They are looking for a architect with strong experience within the defence industry, has hands on experience as a senior network engineer and good knowledge of - Juniper/CISCO - Routers/Firewalls - LAN/WAN - Security principles. This would be on a 12 month contract month paying rates upwards of £650 inside IR35 and would require you to be onsite in Reading. You will need ACTIVE DV Clearance to apply for this role. Please Apply below or reach out to (see below)
Apr 25, 2024
Contractor
Contract £650pd A top tier central defence/government body is looking to bring on a highly skilled network support lead to join an long term exciting top secret transformation programme. They are looking for a architect with strong experience within the defence industry, has hands on experience as a senior network engineer and good knowledge of - Juniper/CISCO - Routers/Firewalls - LAN/WAN - Security principles. This would be on a 12 month contract month paying rates upwards of £650 inside IR35 and would require you to be onsite in Reading. You will need ACTIVE DV Clearance to apply for this role. Please Apply below or reach out to (see below)
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
Apr 25, 2024
Full time
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Apr 25, 2024
Full time
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
1st 2nd Line Support Engineer 1st / 2nd Line. Aerospace. Microsoft. Azure. Cisco. JML. Are you a skilled and experienced support engineer looking for an exciting opportunity in the aerospace and defense industry? If so, we have an amazing opportunity for a 1st / 2nd Line Support Engineer at a leading Aerospace company based in West London. Salary: £35,000 per annum, along with a 10% bonus, private healthcare, and a 5% pension scheme. Job Description Provide first and second line technical support for Microsoft, Cisco, and Azure systems. Troubleshoot and resolve technical issues, both remotely and on-site. Collaborate with cross-functional teams to ensure smooth operation of systems. Maintain accurate documentation of support cases and resolutions. Conduct regular system maintenance and upgrades. To succeed in this role, you will need: Demonstrated experience in providing technical support for Microsoft, Cisco and Azure systems. Strong knowledge of networking protocols and troubleshooting techniques. Excellent problem-solving and communication skills. 1 st / 2 nd Line support engineer - 4+ years JML - Joiner, Movers, Leavers Nice to have experience / not essential Fortigate Location Located in West London, our office offers a vibrant and thriving work environment. With its rich history, cultural diversity, and stunning architecture, West London is a fantastic place to live and work. You'll have access to world-class amenities, including a range of restaurants, cafes, and shops. The area also boasts beautiful parks and green spaces, providing the perfect opportunity to relax and unwind after work. If interested, please get in touch Thanks Charlie Xpertise Recruitment
Apr 25, 2024
Full time
1st 2nd Line Support Engineer 1st / 2nd Line. Aerospace. Microsoft. Azure. Cisco. JML. Are you a skilled and experienced support engineer looking for an exciting opportunity in the aerospace and defense industry? If so, we have an amazing opportunity for a 1st / 2nd Line Support Engineer at a leading Aerospace company based in West London. Salary: £35,000 per annum, along with a 10% bonus, private healthcare, and a 5% pension scheme. Job Description Provide first and second line technical support for Microsoft, Cisco, and Azure systems. Troubleshoot and resolve technical issues, both remotely and on-site. Collaborate with cross-functional teams to ensure smooth operation of systems. Maintain accurate documentation of support cases and resolutions. Conduct regular system maintenance and upgrades. To succeed in this role, you will need: Demonstrated experience in providing technical support for Microsoft, Cisco and Azure systems. Strong knowledge of networking protocols and troubleshooting techniques. Excellent problem-solving and communication skills. 1 st / 2 nd Line support engineer - 4+ years JML - Joiner, Movers, Leavers Nice to have experience / not essential Fortigate Location Located in West London, our office offers a vibrant and thriving work environment. With its rich history, cultural diversity, and stunning architecture, West London is a fantastic place to live and work. You'll have access to world-class amenities, including a range of restaurants, cafes, and shops. The area also boasts beautiful parks and green spaces, providing the perfect opportunity to relax and unwind after work. If interested, please get in touch Thanks Charlie Xpertise Recruitment
Are you an experienced Network Engineer looking for your next role? A global law firm in London are looking to expand their team. This is an opportunity to develop your skills further and be involved in a variety of projects and operational support for a large user base. The firm offer a hybrid working model- 2/3 days onsite per week Technical experience required Extensive experience of LAN network systems, protocols, and standards such as Ethernet, Token Ring, OSPF, BGP, LACP, Trunking, VLANs, TCP/IP. Extensive experience of WAN technologies such as MPLS, DIA, SDN and SD-WAN. Experience working in a switched and routed environment. Experience troubleshooting complex Hardware, software, and networks. Experience with current network hardware - Cisco. Strong knowledge of network management and analysis tools like DNA and SolarWinds. Strong experience around security standards both internal and edge. Experience of working in an ITIL-based support environment. Environment Allowed a lot of autonomy Very friendly supportive team Low turnover of staff- strong culture Encourage to research and improve/make suggestions, not just told what to do Please apply if you are keen!
Apr 25, 2024
Full time
Are you an experienced Network Engineer looking for your next role? A global law firm in London are looking to expand their team. This is an opportunity to develop your skills further and be involved in a variety of projects and operational support for a large user base. The firm offer a hybrid working model- 2/3 days onsite per week Technical experience required Extensive experience of LAN network systems, protocols, and standards such as Ethernet, Token Ring, OSPF, BGP, LACP, Trunking, VLANs, TCP/IP. Extensive experience of WAN technologies such as MPLS, DIA, SDN and SD-WAN. Experience working in a switched and routed environment. Experience troubleshooting complex Hardware, software, and networks. Experience with current network hardware - Cisco. Strong knowledge of network management and analysis tools like DNA and SolarWinds. Strong experience around security standards both internal and edge. Experience of working in an ITIL-based support environment. Environment Allowed a lot of autonomy Very friendly supportive team Low turnover of staff- strong culture Encourage to research and improve/make suggestions, not just told what to do Please apply if you are keen!
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 25, 2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.