We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
May 15, 2023
Full time
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 17, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Would you like to be part of a company that is transforming how our customers live and work? Part of a company that has record employee engagement and a company that is committed to social and environmental sustainability. Want to be part of something great, sound like you? Manpower are a cutting-edge company dedicated to breathing new life into workplace IT through meticulous refurbishment processes. As a leader in asset up-cycling, we are committed to sustainability and reducing electronic waste. Overview: They are now seeking an apprentice to work within their Erskine site. The apprentice will work within the Lifecycle Services Delivery Operation. Our facility is designed to refurbish and remarket preowned IT assets where possible or ethically recycle if no longer usable. The successful candidate will form part of a compact, agile, and adaptive test team which has varied across the board from industry standard servers, third party computing to networking. Responsibilities: Performing Data Erasure by manufacturing resets to IT equipment to ensure all customer data is eradicated Becoming a superuser in Linux Red Hat which they will use to test inbound enterprise material with custom scripts specific to stress test products including debugging Problem solving by debugging inbound material which may have components removed or components in the incorrect position. If a script fails, understanding why it failed and take the correct steps to resolve the issue. Working on various products including servers, storage and networking (using terminal software such as Putty & Power Term) Using Microsoft Outlook and Teams to provide updates on products to wider parts of the business Working within a small test team to achieve business metrics by measuring cycle time to see how many days customer orders are in test phase Desirable skills: Excellent attitude to work Compliant timekeeping and attendance Interest or experience in working with computer program languages Strong problem-solving skills Analytical learner and process driven Salary: £17,550 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: 28 days holiday per year (pro rata) Free onsite parking Free tea/coffee/soft drinks Free onsite gym Onsite café bar Branded workwear Feel Good Friday (1st Friday of the month early finish 1.30 pm) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 16, 2024
Full time
Employer description: Would you like to be part of a company that is transforming how our customers live and work? Part of a company that has record employee engagement and a company that is committed to social and environmental sustainability. Want to be part of something great, sound like you? Manpower are a cutting-edge company dedicated to breathing new life into workplace IT through meticulous refurbishment processes. As a leader in asset up-cycling, we are committed to sustainability and reducing electronic waste. Overview: They are now seeking an apprentice to work within their Erskine site. The apprentice will work within the Lifecycle Services Delivery Operation. Our facility is designed to refurbish and remarket preowned IT assets where possible or ethically recycle if no longer usable. The successful candidate will form part of a compact, agile, and adaptive test team which has varied across the board from industry standard servers, third party computing to networking. Responsibilities: Performing Data Erasure by manufacturing resets to IT equipment to ensure all customer data is eradicated Becoming a superuser in Linux Red Hat which they will use to test inbound enterprise material with custom scripts specific to stress test products including debugging Problem solving by debugging inbound material which may have components removed or components in the incorrect position. If a script fails, understanding why it failed and take the correct steps to resolve the issue. Working on various products including servers, storage and networking (using terminal software such as Putty & Power Term) Using Microsoft Outlook and Teams to provide updates on products to wider parts of the business Working within a small test team to achieve business metrics by measuring cycle time to see how many days customer orders are in test phase Desirable skills: Excellent attitude to work Compliant timekeeping and attendance Interest or experience in working with computer program languages Strong problem-solving skills Analytical learner and process driven Salary: £17,550 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: 28 days holiday per year (pro rata) Free onsite parking Free tea/coffee/soft drinks Free onsite gym Onsite café bar Branded workwear Feel Good Friday (1st Friday of the month early finish 1.30 pm) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Looking to kick start your career into the world of IT? With over three hundred and fifty great reviews on Trust Pilot, Aerial Services Scotland specialize in aerial and satellite communication. They are looking for a driven and confident IT assistant to work alongside their IT manager. This is a fantastic opportunity to take your first step in the IT sector. This organization invests massively in young people, previously taking on apprentices in Admin, IT and Marketing. You will be engaging in many other departments. Responsibilities: Maintaining the setup of Wildix and Sip Trunk Call Manager and occupying phone numbers Managing helpdesk for asset management and troubleshooting for internal customers Managing users within the Card Payment Portal and Cloud Receipt applications Managing Office 365 users and email addresses of employees Setup, maintaining and repairing of office IT equipment for employees Maintaining company websites and social media Training and support for engineers using company applications Maintenance of CRM once installed and running Full training will be provided Required skills: Professional and confident manner Excellent communication skills Comfortable liaising with engineers over the phone and in person Committed, hardworking and responsible Team player Flexible and adaptable Good organisational skills Good understanding of software packages including Adobe and Microsoft Office Salary: £12,740 - £14,560 per annum Working hours: Monday to Friday, 9am - 5pm Benefits include: 28 days holiday Salary increase after 6 months Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 16, 2024
Full time
Looking to kick start your career into the world of IT? With over three hundred and fifty great reviews on Trust Pilot, Aerial Services Scotland specialize in aerial and satellite communication. They are looking for a driven and confident IT assistant to work alongside their IT manager. This is a fantastic opportunity to take your first step in the IT sector. This organization invests massively in young people, previously taking on apprentices in Admin, IT and Marketing. You will be engaging in many other departments. Responsibilities: Maintaining the setup of Wildix and Sip Trunk Call Manager and occupying phone numbers Managing helpdesk for asset management and troubleshooting for internal customers Managing users within the Card Payment Portal and Cloud Receipt applications Managing Office 365 users and email addresses of employees Setup, maintaining and repairing of office IT equipment for employees Maintaining company websites and social media Training and support for engineers using company applications Maintenance of CRM once installed and running Full training will be provided Required skills: Professional and confident manner Excellent communication skills Comfortable liaising with engineers over the phone and in person Committed, hardworking and responsible Team player Flexible and adaptable Good organisational skills Good understanding of software packages including Adobe and Microsoft Office Salary: £12,740 - £14,560 per annum Working hours: Monday to Friday, 9am - 5pm Benefits include: 28 days holiday Salary increase after 6 months Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Employer description: We are a busy Telecoms business based near St. Paul's in Central London - we have been trading for 30 years providing Hosted Systems, Fleet Mobiles, Leased Lines and Phone Systems to a wide corporate customer base. Overview: We are looking for a creative, enthusiastic and open-minded individual to join us as an apprentice. You will be joining a small friendly service team to support our clients with their device repairs. This is a challenging role, and there is a real opportunity to succeed and make a difference. You will be expected to establish a professional working relationship immediately with our Sales Team and understand The Repairs Service Administrator role will include the following duties: Responding to all calls and emails from clients in a timely manner Preparing customer facing documents (contracts, proposals, etc.) Troubleshooting and reaching out to network teams for additional support Ordering stock from our suppliers, preparing deliveries, and maintaining a stock control tracker Follow up calls/emails to clients confirming any changes made to the account On-Site client visits to provide tech support/carry out repairs when necessary Desired skills and personal qualities: Willing to go the extra mile Positive mental attitude Team player Punctual Good communicator Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Coffee machine Relaxed dress code Sick pay Team days out Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
Employer description: We are a busy Telecoms business based near St. Paul's in Central London - we have been trading for 30 years providing Hosted Systems, Fleet Mobiles, Leased Lines and Phone Systems to a wide corporate customer base. Overview: We are looking for a creative, enthusiastic and open-minded individual to join us as an apprentice. You will be joining a small friendly service team to support our clients with their device repairs. This is a challenging role, and there is a real opportunity to succeed and make a difference. You will be expected to establish a professional working relationship immediately with our Sales Team and understand The Repairs Service Administrator role will include the following duties: Responding to all calls and emails from clients in a timely manner Preparing customer facing documents (contracts, proposals, etc.) Troubleshooting and reaching out to network teams for additional support Ordering stock from our suppliers, preparing deliveries, and maintaining a stock control tracker Follow up calls/emails to clients confirming any changes made to the account On-Site client visits to provide tech support/carry out repairs when necessary Desired skills and personal qualities: Willing to go the extra mile Positive mental attitude Team player Punctual Good communicator Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Coffee machine Relaxed dress code Sick pay Team days out Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job role: CMM Programmer - Quality Inspector. Salary: £40,000 - £45,000 Location: Southam, Warwickshire Hours: 7:30am - 16:30pm Monday - Thursday. Friday 7:30am - 12:30pm. Job Type: Full Time, Permanent The Company: Interaction Technical have partnered with a well-established precision engineering company looking for a experainced CMM Programmer with Zeiss and Mitutoyo experience, The Company is a leading component manufacturer and supplier, specialising in the machining and assembly of a number of product ranges for the compressor, energy, and electrification markets. The Benefits: Salary between £40,000-£45,000 dependent on experience 30 days holiday including bank holidays Company Pension Scheme Flexible hours acceptable Overtime occasionally available Fuel and travel paid for wen visiting Market Harborough site The Role: Programme CMM machines for various components. Zeiss and Mitutoyo. Capable of using more traditional checking equipment, height gauges, micrometers, verniers, gauging (hard & electronic) etc. Understand & interpret 2D drawings and models. Control & influence quality procedures. Be the hands on part of the NPI / design team introduction. Work closely with engineering during 1st off to production. Support the production team on a day to day basis to ensure timely delivery of customer expectations. Support the machining cells on real time problem resolution and quality issues. Be proactive in the recommendation of new or improved quality techniques. Identify waist and define methods of reduction within the process to allow continual improvement. The Requirements: Minimum 5 years worth of experience as an CMM Programmer CMM Programming & setting up of new checking processes. A proven track record within quality department / role. Able to read and interpret 2D drawings and models. A good knowledge of castings. A good knowledge of machining. Good communication skills. 1st off inspection & reporting. Experienced in NPI and process improvements. Communicating and presenting data effectively. Familiar with Quality Systems / PPAP & Environmental Issues. Experience implementing Lean improvements. Ability to pick up a project from cradle to grave hitting pre-determined time lines. Experienced in Quality Processes including First Offs, APQP, NPI and inspection Knowledge of ISO9002 and other relevant systems. Education / Qualifications: Recognised Technical Apprenticeship. HNC level equivalent in manufacturing engineering or equivalent experience. CMM programming experience. Quality department background. Use of MS Excel, Word, PowerPoint. Interaction Recruitment have specialist consultants across the majority of industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Sam on or email me on Thank you for taking the time, we hope to speak in the near future. Similar Roles: Maintenance Technician, Service Engineer, Mechanical Engineer, Electrical Engineer, Multi-skilled technician/Engineer, Automation Engineer, Maintenance Engineer, Multi-Skilled Engineer &E
Apr 16, 2024
Full time
Job role: CMM Programmer - Quality Inspector. Salary: £40,000 - £45,000 Location: Southam, Warwickshire Hours: 7:30am - 16:30pm Monday - Thursday. Friday 7:30am - 12:30pm. Job Type: Full Time, Permanent The Company: Interaction Technical have partnered with a well-established precision engineering company looking for a experainced CMM Programmer with Zeiss and Mitutoyo experience, The Company is a leading component manufacturer and supplier, specialising in the machining and assembly of a number of product ranges for the compressor, energy, and electrification markets. The Benefits: Salary between £40,000-£45,000 dependent on experience 30 days holiday including bank holidays Company Pension Scheme Flexible hours acceptable Overtime occasionally available Fuel and travel paid for wen visiting Market Harborough site The Role: Programme CMM machines for various components. Zeiss and Mitutoyo. Capable of using more traditional checking equipment, height gauges, micrometers, verniers, gauging (hard & electronic) etc. Understand & interpret 2D drawings and models. Control & influence quality procedures. Be the hands on part of the NPI / design team introduction. Work closely with engineering during 1st off to production. Support the production team on a day to day basis to ensure timely delivery of customer expectations. Support the machining cells on real time problem resolution and quality issues. Be proactive in the recommendation of new or improved quality techniques. Identify waist and define methods of reduction within the process to allow continual improvement. The Requirements: Minimum 5 years worth of experience as an CMM Programmer CMM Programming & setting up of new checking processes. A proven track record within quality department / role. Able to read and interpret 2D drawings and models. A good knowledge of castings. A good knowledge of machining. Good communication skills. 1st off inspection & reporting. Experienced in NPI and process improvements. Communicating and presenting data effectively. Familiar with Quality Systems / PPAP & Environmental Issues. Experience implementing Lean improvements. Ability to pick up a project from cradle to grave hitting pre-determined time lines. Experienced in Quality Processes including First Offs, APQP, NPI and inspection Knowledge of ISO9002 and other relevant systems. Education / Qualifications: Recognised Technical Apprenticeship. HNC level equivalent in manufacturing engineering or equivalent experience. CMM programming experience. Quality department background. Use of MS Excel, Word, PowerPoint. Interaction Recruitment have specialist consultants across the majority of industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Sam on or email me on Thank you for taking the time, we hope to speak in the near future. Similar Roles: Maintenance Technician, Service Engineer, Mechanical Engineer, Electrical Engineer, Multi-skilled technician/Engineer, Automation Engineer, Maintenance Engineer, Multi-Skilled Engineer &E
Excelcare are a privately owned care provider based in the heart of Bromley, Kent. We have an exciting opportunity for a Data Analyst to join our Digital Transformation Team. Reporting to the Director of Digital Transformation, this role is all about the data and improving the way we work with data and share it with our end users. In your role as Data Analyst, you will be working on key projects throughout the business, to capture, process and analyse data sets from a variety of sources and develop the visualisation of accurate data ready to share. As a Data Analyst you can expect: Up to 45k depending on experience Hours - 9-5.30pm 5 weeks holiday plus bank holidays Key responsibilities: Regularly collect and structure data - combining information from different sources Compile data glossary and support continuous data governance improvement Provide support to ensure reporting requirements are met with timely, relevant, triangulated and well analysed data You'll have an investigative approach, establish trends and look for solutions. Conduct data cleansing and quality audits to validate that the data collected is accurate Ensure compliance with corporate policies, project systems and processes, including those related to safeguarding, security and legal matters (e.g. GDPR) Prepare meaningful reports and perform other monitoring and evaluation tasks as needed Undertake any other responsibilities that further contribute to Excelcare business plans, as required About you: Ability to understand and draw data flows, organise and analyse sizable amounts of data, performing required transformations in the query editor. Experience of handling data using data management and statistical package software (such as Microsoft Excel, Power BI, SQL or similar) and strong IT skills, including use of spreadsheets and presentation software. Working knowledge of DAX Extensive knowledge of working with PowerBi and PowerApps. Experience of working with SharePoint and other products within the Microsoft 365 environment. Ability to use data analysis and visualisations to identify and communicate insights Collaborate within teams and contribute to creative problem solving Strong written and verbal communication skills as you will be supporting and working with Teams from our Support Office out into our 31 care homes. Passion for tackling complex challenges, and dedication to affecting meaningful change What we offer in return for your hard work: 25 Days holiday plus bank holidays Contributory pension scheme Discretionary Annual bonus Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate (criminal records check) paid for by Excelcare Comprehensive induction programme Funded qualifications via the apprenticeship programme (for self-development) Employee of the month - £100 for outstanding contribution Regular company events. If you are interested to find out more, please apply today
Apr 16, 2024
Full time
Excelcare are a privately owned care provider based in the heart of Bromley, Kent. We have an exciting opportunity for a Data Analyst to join our Digital Transformation Team. Reporting to the Director of Digital Transformation, this role is all about the data and improving the way we work with data and share it with our end users. In your role as Data Analyst, you will be working on key projects throughout the business, to capture, process and analyse data sets from a variety of sources and develop the visualisation of accurate data ready to share. As a Data Analyst you can expect: Up to 45k depending on experience Hours - 9-5.30pm 5 weeks holiday plus bank holidays Key responsibilities: Regularly collect and structure data - combining information from different sources Compile data glossary and support continuous data governance improvement Provide support to ensure reporting requirements are met with timely, relevant, triangulated and well analysed data You'll have an investigative approach, establish trends and look for solutions. Conduct data cleansing and quality audits to validate that the data collected is accurate Ensure compliance with corporate policies, project systems and processes, including those related to safeguarding, security and legal matters (e.g. GDPR) Prepare meaningful reports and perform other monitoring and evaluation tasks as needed Undertake any other responsibilities that further contribute to Excelcare business plans, as required About you: Ability to understand and draw data flows, organise and analyse sizable amounts of data, performing required transformations in the query editor. Experience of handling data using data management and statistical package software (such as Microsoft Excel, Power BI, SQL or similar) and strong IT skills, including use of spreadsheets and presentation software. Working knowledge of DAX Extensive knowledge of working with PowerBi and PowerApps. Experience of working with SharePoint and other products within the Microsoft 365 environment. Ability to use data analysis and visualisations to identify and communicate insights Collaborate within teams and contribute to creative problem solving Strong written and verbal communication skills as you will be supporting and working with Teams from our Support Office out into our 31 care homes. Passion for tackling complex challenges, and dedication to affecting meaningful change What we offer in return for your hard work: 25 Days holiday plus bank holidays Contributory pension scheme Discretionary Annual bonus Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate (criminal records check) paid for by Excelcare Comprehensive induction programme Funded qualifications via the apprenticeship programme (for self-development) Employee of the month - £100 for outstanding contribution Regular company events. If you are interested to find out more, please apply today
Employer description: Compute4U are an IT Business Partner & Enterprise Solutions Provider.We offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential. Overview: We are enthusiastic about talent and are looking to grow our business, due to that we are currently looking to hire a IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas including cloud-based technologies, business operations, consultancy and managed services. Working with an excellent team in a great working environment, you will be supported by a senior member of the team who will impart their knowledge, skills, and experience to mentor you throughout your Apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security. Duties: will include but not be limited to: Working alongside the Managed Services Support Team Leader alternating between reactive and proactive support Providing support to clients spread across the UK resolving technical issues or identifying issues that need to be addressed Provide first line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools Logging, Tracking and resolving Incidents within a service management system, adhering to SLA'S Identifying when to escalate incidents to ensure SLA achievement Managing Service Desk mailboxes to update relevant incidents with key information Carry out Service Desk related duties to ensure incidents are resolved within the required timescales Management of any third parties/vendors which may be used as resolve groups What we are looking for: Desirable skills: A passion for IT Technology Excellent written and verbal communication skills as this is a client facing role Experience in a customer facing environment would be an advantage Personal qualities: Candidates will have a keen and demonstrable interest in IT Excellent organisation skills You must have a logical approach to solving problems, be creative and empathetic Driven and ambitious / Enthusiastic approach to work Team player but also the ability to work on own initiative Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: We value our employees and have: Regular team meetings Team days and social events throughout the year An offer of excellent benefits such as progression and bonuses based upon achieving development and performance milestones and access to the companies Health Care and Pension schemes Future prospects: There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement. There are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security as well as potential to undertake a higher-level Apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
Employer description: Compute4U are an IT Business Partner & Enterprise Solutions Provider.We offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential. Overview: We are enthusiastic about talent and are looking to grow our business, due to that we are currently looking to hire a IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas including cloud-based technologies, business operations, consultancy and managed services. Working with an excellent team in a great working environment, you will be supported by a senior member of the team who will impart their knowledge, skills, and experience to mentor you throughout your Apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security. Duties: will include but not be limited to: Working alongside the Managed Services Support Team Leader alternating between reactive and proactive support Providing support to clients spread across the UK resolving technical issues or identifying issues that need to be addressed Provide first line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools Logging, Tracking and resolving Incidents within a service management system, adhering to SLA'S Identifying when to escalate incidents to ensure SLA achievement Managing Service Desk mailboxes to update relevant incidents with key information Carry out Service Desk related duties to ensure incidents are resolved within the required timescales Management of any third parties/vendors which may be used as resolve groups What we are looking for: Desirable skills: A passion for IT Technology Excellent written and verbal communication skills as this is a client facing role Experience in a customer facing environment would be an advantage Personal qualities: Candidates will have a keen and demonstrable interest in IT Excellent organisation skills You must have a logical approach to solving problems, be creative and empathetic Driven and ambitious / Enthusiastic approach to work Team player but also the ability to work on own initiative Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: We value our employees and have: Regular team meetings Team days and social events throughout the year An offer of excellent benefits such as progression and bonuses based upon achieving development and performance milestones and access to the companies Health Care and Pension schemes Future prospects: There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement. There are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security as well as potential to undertake a higher-level Apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London, and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for an Infrastructure Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. What you'll need to succeed: 5+ years of Windows Active Directory and server administration Experience in managing hundreds of server VM?s in a VMware vSphere and MS Active Directory domain environment, synchronised with Azure AD/Entra ID Experience with enterprise data storage systems Office 365 administration and PowerShell scripting Advanced troubleshooting, root cause analysis, and optimisation experience Knowledge of VMware virtualised infrastructure and operations Experience with enterprise data storage systems Experience in managing complex LAN, WAN infrastructure, and data centre operations and exposure to SIEM operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached job description and recruitment notes available for direct applicants & agencies. Please note we are only looking for London based applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 16, 2024
Full time
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London, and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for an Infrastructure Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. What you'll need to succeed: 5+ years of Windows Active Directory and server administration Experience in managing hundreds of server VM?s in a VMware vSphere and MS Active Directory domain environment, synchronised with Azure AD/Entra ID Experience with enterprise data storage systems Office 365 administration and PowerShell scripting Advanced troubleshooting, root cause analysis, and optimisation experience Knowledge of VMware virtualised infrastructure and operations Experience with enterprise data storage systems Experience in managing complex LAN, WAN infrastructure, and data centre operations and exposure to SIEM operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached job description and recruitment notes available for direct applicants & agencies. Please note we are only looking for London based applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Employer description: Co-op Academies Trust aims to provide an outstanding education for all our learners, founded on co-operative values, at the heart of the community. It is responsible for twenty-eight academies in West Yorkshire, Wirral, Manchester and Stoke-on-Trent with the Co-op acting as the sponsor. Purpose of role: The purpose of the Data Analyst is to support the Head of Data as the trust is growing. The Data Analyst will receive guidance and training from the Head of Data, allowing them to become embedded within the data team and become an effective practitioner. The Data Analyst will receive exposure to all aspects of educational data and will be expected to support on key aspects of collecting, quality assuring, analysing and interpreting educational data. This will in turn result in the Data Analyst and Head of Data working collaboratively to support and advise on key strategic decisions to improve student learning outcomes and experiences at Co-op Academies Trust. Location: Hybrid / One Angel Square, Manchester, M60 0AG Salary: £24,294 per annum. Key accountabilities: Creating data analysis and discuss any relevant updates from the Department for Education. Auditing, designing and implementing efficient systems for collecting and analysing data to support school improvement. Analysis of attendance data and identify trends and work hard to find alternative formats to present data in formats that are suitable for a variety of stakeholders. Produce accurate and insightful reports for the Trust board, SLT, and school leaders using data dashboards. The data analyst will ensure they support Academy Data teams and the Head of Data during results week by publishing examination data for students and the trust. Support academies with Arbor MIS functionality with the recent change of MIS. Support academies with using Arbor MIS and associated systems is optimised ensuring seamless transfer of data between MIS modules. Support academies with the maintenance of the Arbor MIS, including student, attendance, behaviour, assessment, staff, hr & absence data. Support academies with preparation and maintenance of assessment marksheets for data entry. (training will be provided) These duties are neither exclusive nor exhaustive, and the post holder will be required to undertake other duties and responsibilities, which the Academy Trust may determine. Requirements: Experience of diagnosing and problem solving Experience of analysing data to identify trends Able to use judgement to solve straightforward problems to support the operation of computers and networks Basic knowledge of Power BI and/or Looker Data Studio Able to produce reports and charts communicating trends within data to non-specialists An innovative approach, enthusiastic and action orientated. Desire to continually improve, constantly raising the bar Able to work flexibly according to the needs of the Team Please note that the successful applicant will be required to comply with all Trust Policies. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co-operative values and principles, and the Ways of Being Co-op. Entry requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role)Plus: 5 GCSE's, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: As well as 5% cash-back you'll get being a Co-op member, you'll get a Co-op colleague discount card. This gives you 10% discount in our Co-op Food stores. Staff also receive double discounts every month! Co-operative flexible benefits (discounted line rental and broadband package, family care advice and cycle to work scheme) Discounted gym membership and leisure activities which includes discounts on MerlinEntertainments (Sea Life, Legoland etc), Virgin Experience Days, SuperBreak and many more! Co-operative Credit Union: save directly from your salary and receive a competitive dividend. Borrowers can benefit from very competitive interest rates & terms (in comparison with other high street lenders) Co-op Funeral care benefit Season ticket and rental deposit loans Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
Employer description: Co-op Academies Trust aims to provide an outstanding education for all our learners, founded on co-operative values, at the heart of the community. It is responsible for twenty-eight academies in West Yorkshire, Wirral, Manchester and Stoke-on-Trent with the Co-op acting as the sponsor. Purpose of role: The purpose of the Data Analyst is to support the Head of Data as the trust is growing. The Data Analyst will receive guidance and training from the Head of Data, allowing them to become embedded within the data team and become an effective practitioner. The Data Analyst will receive exposure to all aspects of educational data and will be expected to support on key aspects of collecting, quality assuring, analysing and interpreting educational data. This will in turn result in the Data Analyst and Head of Data working collaboratively to support and advise on key strategic decisions to improve student learning outcomes and experiences at Co-op Academies Trust. Location: Hybrid / One Angel Square, Manchester, M60 0AG Salary: £24,294 per annum. Key accountabilities: Creating data analysis and discuss any relevant updates from the Department for Education. Auditing, designing and implementing efficient systems for collecting and analysing data to support school improvement. Analysis of attendance data and identify trends and work hard to find alternative formats to present data in formats that are suitable for a variety of stakeholders. Produce accurate and insightful reports for the Trust board, SLT, and school leaders using data dashboards. The data analyst will ensure they support Academy Data teams and the Head of Data during results week by publishing examination data for students and the trust. Support academies with Arbor MIS functionality with the recent change of MIS. Support academies with using Arbor MIS and associated systems is optimised ensuring seamless transfer of data between MIS modules. Support academies with the maintenance of the Arbor MIS, including student, attendance, behaviour, assessment, staff, hr & absence data. Support academies with preparation and maintenance of assessment marksheets for data entry. (training will be provided) These duties are neither exclusive nor exhaustive, and the post holder will be required to undertake other duties and responsibilities, which the Academy Trust may determine. Requirements: Experience of diagnosing and problem solving Experience of analysing data to identify trends Able to use judgement to solve straightforward problems to support the operation of computers and networks Basic knowledge of Power BI and/or Looker Data Studio Able to produce reports and charts communicating trends within data to non-specialists An innovative approach, enthusiastic and action orientated. Desire to continually improve, constantly raising the bar Able to work flexibly according to the needs of the Team Please note that the successful applicant will be required to comply with all Trust Policies. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. All our colleagues are expected to demonstrate a commitment to co-operative values and principles, and the Ways of Being Co-op. Entry requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role)Plus: 5 GCSE's, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: As well as 5% cash-back you'll get being a Co-op member, you'll get a Co-op colleague discount card. This gives you 10% discount in our Co-op Food stores. Staff also receive double discounts every month! Co-operative flexible benefits (discounted line rental and broadband package, family care advice and cycle to work scheme) Discounted gym membership and leisure activities which includes discounts on MerlinEntertainments (Sea Life, Legoland etc), Virgin Experience Days, SuperBreak and many more! Co-operative Credit Union: save directly from your salary and receive a competitive dividend. Borrowers can benefit from very competitive interest rates & terms (in comparison with other high street lenders) Co-op Funeral care benefit Season ticket and rental deposit loans Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About the opportunity Poundland & Dealz is one of the UK's largest discount retailers, with around 850 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value everyday' for our customers. Our business's heart is 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard withpassion going that extra mile to succeed. We work at pace, and we are highly resilient - . As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support. Your primary responsibilities will include promptly responding to incoming calls, performing initial triage on incidents, and actively contributing to the enhancement of our customer-facing knowledgebase. This role requires communication skills, technical proficiency, and a proactive approach to problem-solving. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. What you'll be doing Incident Management: Receive and respond to incoming calls, emails, and tickets from end-users regarding IT issues and service requests. Perform initial triage on incidents by gathering relevant information, diagnosing problems, and resolving straightforward issues. Escalate complex incidents to Tier 2 support or other appropriate teams while ensuring timely resolution and proper documentation. Customer Support: Provide courteous, professional, and efficient support to end-users, ensuring high levels of customer satisfaction. Guide users through troubleshooting steps and provide clear instructions to resolve technical issues. Maintain a positive and helpful attitude while addressing user inquiries and concerns. Knowledgebase Management: Regularly review and update the customer-facing knowledgebase with relevant troubleshooting guides, FAQs, and resolutions to common issues. Identify gaps in the knowledgebase content and collaborate with team members to create comprehensive documentation. Drive continuous improvements in the knowledgebase by incorporating user feedback, best practices, and emerging technologies. Continuous Improvement: Proactively identify recurring issues and trends, and propose solutions to prevent future What you'll need Experience with ticketing systems, knowledgebase tools, and remote support tools. Proven experience in a customer support role, preferably in an IT service desk environment. Bachelor's degree in Information/IT/Computer Science Technology, Computer Science, or related field (preferred but not desired) Written and verbal communication skills. Team player and but can also work independently. You work well under pressure to respond quickly to any production issues and find meaningful workarounds until a release can be made. You have troubleshooting, and diagnostic skills Customer facing and service skills Effective problem solving skills A can do and tenacious attitude What we can offer Competitive salary Potential to earn bonus Free on-site car park Onsite coffee lounge Discount Card - 10% discount on most purchases in-store Family Friendly Benefits Loyal Service Awards My Staff Shop - exclusive discount portal Apprenticeships & Career Development Life Assurance Cover Health & Wellbeing - employee assistance programme to support you Holiday Allowance - increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually) Pension Birthdays are important, so each year, you can take the day off as an extra day's holiday About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
Apr 16, 2024
Full time
About the opportunity Poundland & Dealz is one of the UK's largest discount retailers, with around 850 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value everyday' for our customers. Our business's heart is 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard withpassion going that extra mile to succeed. We work at pace, and we are highly resilient - . As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support. Your primary responsibilities will include promptly responding to incoming calls, performing initial triage on incidents, and actively contributing to the enhancement of our customer-facing knowledgebase. This role requires communication skills, technical proficiency, and a proactive approach to problem-solving. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. What you'll be doing Incident Management: Receive and respond to incoming calls, emails, and tickets from end-users regarding IT issues and service requests. Perform initial triage on incidents by gathering relevant information, diagnosing problems, and resolving straightforward issues. Escalate complex incidents to Tier 2 support or other appropriate teams while ensuring timely resolution and proper documentation. Customer Support: Provide courteous, professional, and efficient support to end-users, ensuring high levels of customer satisfaction. Guide users through troubleshooting steps and provide clear instructions to resolve technical issues. Maintain a positive and helpful attitude while addressing user inquiries and concerns. Knowledgebase Management: Regularly review and update the customer-facing knowledgebase with relevant troubleshooting guides, FAQs, and resolutions to common issues. Identify gaps in the knowledgebase content and collaborate with team members to create comprehensive documentation. Drive continuous improvements in the knowledgebase by incorporating user feedback, best practices, and emerging technologies. Continuous Improvement: Proactively identify recurring issues and trends, and propose solutions to prevent future What you'll need Experience with ticketing systems, knowledgebase tools, and remote support tools. Proven experience in a customer support role, preferably in an IT service desk environment. Bachelor's degree in Information/IT/Computer Science Technology, Computer Science, or related field (preferred but not desired) Written and verbal communication skills. Team player and but can also work independently. You work well under pressure to respond quickly to any production issues and find meaningful workarounds until a release can be made. You have troubleshooting, and diagnostic skills Customer facing and service skills Effective problem solving skills A can do and tenacious attitude What we can offer Competitive salary Potential to earn bonus Free on-site car park Onsite coffee lounge Discount Card - 10% discount on most purchases in-store Family Friendly Benefits Loyal Service Awards My Staff Shop - exclusive discount portal Apprenticeships & Career Development Life Assurance Cover Health & Wellbeing - employee assistance programme to support you Holiday Allowance - increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually) Pension Birthdays are important, so each year, you can take the day off as an extra day's holiday About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
IT Administrator (1st line support engineer) Our client is looking for an IT Support Engineer (First line support) to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites. (Mainly Exeter and £mileage is provided.) Commercial experience in IT is not necessary, although it would be advantageous - if you have recently completed an IT qualification such as a computing degree or IT apprenticeship, we'd love to hear from you. Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. Below are the technologies you'll be learning about and working with: Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony Key Competencies: Flexible approach to working Excellent organisation skills Ability to learn on the job. Full UK driving licence with suitable transport for travelling to site. Willingness to travel as needed. Essential requirements: Formal IT qualifications or relevant experience Full UK Driving licence Own a vehicle for travel between sites The benefit package for this role includes: Annual Bonus Scheme 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days) Pension scheme Perks Employee Discount Scheme Employee Assistance Programme Annual Volunteering Day If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £24,000 + benefits.
Apr 16, 2024
Full time
IT Administrator (1st line support engineer) Our client is looking for an IT Support Engineer (First line support) to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites. (Mainly Exeter and £mileage is provided.) Commercial experience in IT is not necessary, although it would be advantageous - if you have recently completed an IT qualification such as a computing degree or IT apprenticeship, we'd love to hear from you. Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. Below are the technologies you'll be learning about and working with: Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony Key Competencies: Flexible approach to working Excellent organisation skills Ability to learn on the job. Full UK driving licence with suitable transport for travelling to site. Willingness to travel as needed. Essential requirements: Formal IT qualifications or relevant experience Full UK Driving licence Own a vehicle for travel between sites The benefit package for this role includes: Annual Bonus Scheme 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days) Pension scheme Perks Employee Discount Scheme Employee Assistance Programme Annual Volunteering Day If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £24,000 + benefits.
VITEC is a market-leading provider of IPTV, video streaming and digital signage solutions that harness the power of video to engage, empower and evolve. VITEC products are influencing video delivery in all aspects of life on every corner of the globe, you have probably used/seen the output of VITEC products but you didn't know! Your efforts will have global impact. VITEC are looking for their next generation of software and tech talent to join their business as a Software Engineer Apprentice. Vitec have a strong history of nurturing talented individuals through apprenticeships and structured L&D pathways, with many previous apprentices stepping up through career ladder within the organisation. Responsibilities: From day one you will be part of a small focussed agile team dedicated to a product or a large feature. Each day you and your agile team discuss what to tackle next to reach the team's goals The code you write will be used by companies, sports teams, banks, airports, theatre and governments to name a few; the list is endless! Develop a deeper understanding of development processes, software lifecycle including design, development, testing, deployment, and maintenance Desirable skills: Inquisitive - a 'how does that work' mentality Interest in computing science and the current trends in software development Salary: £22,500 per annum Working hours Monday to Friday, 9am - 5:30pm. This role will be office based. Benefits: Holidays - 33 days annual leaver per annum and the opportunity to purchase an additional 5 days Pension - company pension scheme, 5% employer contribution Life cover Employee Assistance Programme - access to a counsellor Healthy lifestyle - bike to work scheme, discounted gym membership, weekly office fruit delivery Training - free access to LinkedIn learning and internal training courses Referral incentive - you can be rewarded for successfully referring a friend Company events Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 16, 2024
Full time
VITEC is a market-leading provider of IPTV, video streaming and digital signage solutions that harness the power of video to engage, empower and evolve. VITEC products are influencing video delivery in all aspects of life on every corner of the globe, you have probably used/seen the output of VITEC products but you didn't know! Your efforts will have global impact. VITEC are looking for their next generation of software and tech talent to join their business as a Software Engineer Apprentice. Vitec have a strong history of nurturing talented individuals through apprenticeships and structured L&D pathways, with many previous apprentices stepping up through career ladder within the organisation. Responsibilities: From day one you will be part of a small focussed agile team dedicated to a product or a large feature. Each day you and your agile team discuss what to tackle next to reach the team's goals The code you write will be used by companies, sports teams, banks, airports, theatre and governments to name a few; the list is endless! Develop a deeper understanding of development processes, software lifecycle including design, development, testing, deployment, and maintenance Desirable skills: Inquisitive - a 'how does that work' mentality Interest in computing science and the current trends in software development Salary: £22,500 per annum Working hours Monday to Friday, 9am - 5:30pm. This role will be office based. Benefits: Holidays - 33 days annual leaver per annum and the opportunity to purchase an additional 5 days Pension - company pension scheme, 5% employer contribution Life cover Employee Assistance Programme - access to a counsellor Healthy lifestyle - bike to work scheme, discounted gym membership, weekly office fruit delivery Training - free access to LinkedIn learning and internal training courses Referral incentive - you can be rewarded for successfully referring a friend Company events Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Employer description: About Us: With over 60 years of industry evolution, Darke & Taylor has thrived by embracing change. Our commitment to apprenticeships and sustainable practices ensures long-term career growth.From Roots to Solutions: Founded in 1958 by John Darke, we've expanded from a sole trader to a leading building services firm. Today, we offer comprehensive solutions across eight departments, from MEP design to maintenance. Overview: We are now looking for an eager candidate to join us as an apprentice. The apprentice's primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. This role is suited to someone with a keen interest in computers and networks, looking to develop their technical knowledge and gain valuable experience working as part of a team. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA's are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your manager. Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time. Duties also include installation of software and hardware and supporting business critical systems, operating system, applications, databases desktops, peripherals and infrastructure network & telephone systems. What we are looking for: Desired personal specification: Good verbal and written communication skills You will have good general IT skills and an interest in technology Reliable and disciplined You will be team spirited but also be able to work on your own Can demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons Good attention to detail Keen to learn and progress technical skills Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Scope: The role is primarily desk based. Occasional travel to customer sites for install/fault resolution. Ensuring commitment to core values, working in line with 'best practice' ensuring compliance to relevant policies. To maintain confidentiality and discretion. Required to develop a good working knowledge of technical products and services. Working week: 8am-5pm, Monday to Friday (this may differ depending if we are working on a project). Benefits: 32 days holiday per year (including bank holidays) Employer provides a high-quality, work-based training programme which has won awards. Career development training Life Assurance scheme Company contribution pension at 21 years old (you can opt in at 18 years old) Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
Employer description: About Us: With over 60 years of industry evolution, Darke & Taylor has thrived by embracing change. Our commitment to apprenticeships and sustainable practices ensures long-term career growth.From Roots to Solutions: Founded in 1958 by John Darke, we've expanded from a sole trader to a leading building services firm. Today, we offer comprehensive solutions across eight departments, from MEP design to maintenance. Overview: We are now looking for an eager candidate to join us as an apprentice. The apprentice's primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. This role is suited to someone with a keen interest in computers and networks, looking to develop their technical knowledge and gain valuable experience working as part of a team. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA's are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your manager. Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time. Duties also include installation of software and hardware and supporting business critical systems, operating system, applications, databases desktops, peripherals and infrastructure network & telephone systems. What we are looking for: Desired personal specification: Good verbal and written communication skills You will have good general IT skills and an interest in technology Reliable and disciplined You will be team spirited but also be able to work on your own Can demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons Good attention to detail Keen to learn and progress technical skills Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Scope: The role is primarily desk based. Occasional travel to customer sites for install/fault resolution. Ensuring commitment to core values, working in line with 'best practice' ensuring compliance to relevant policies. To maintain confidentiality and discretion. Required to develop a good working knowledge of technical products and services. Working week: 8am-5pm, Monday to Friday (this may differ depending if we are working on a project). Benefits: 32 days holiday per year (including bank holidays) Employer provides a high-quality, work-based training programme which has won awards. Career development training Life Assurance scheme Company contribution pension at 21 years old (you can opt in at 18 years old) Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Senior IT Helpdesk Technician Burgess Hill, West Sussex £27,000 per annum Monday to Friday - 37 hours per week - excellent benefits Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
Apr 16, 2024
Full time
Senior IT Helpdesk Technician Burgess Hill, West Sussex £27,000 per annum Monday to Friday - 37 hours per week - excellent benefits Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
Data Technician Apprenticeship - Level 3 / Booking Officer If you are a committed individual with a positive attitude, ready to contribute to our client's team's success and prepared to work hard and grow with them, they welcome your application. Benefits of joining our client's team: Collaborate with a supportive and diverse team in a welcoming international environment. Enjoy a fulfilling role that rewards hard work and dedication. Thrive in an environment that presents daily challenges, fostering personal and professional growth. Gain valuable experience that enhances your CV and enriches your personal development journey. Opportunity to progress within the business. Our client: Our esteemed client is a leading UK-based language service provider who delivers high quality and professional interpreting, translation, and consultancy solutions around the globe. The role: Possible start date: TBC Monday to Friday; 9:00am to 6:00pm Total working hours: 40 What you will do in your working day: Manage client and contractor booking inquiries and job allocations in a fast-paced office setting. Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters. Ensure efficient workflow and meet daily targets by prioritising job allocation effectively. The training you will receive: Level 3 Data Technician qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Prospects: Potential contract extension or full employment Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Mathematics (Grade A - C 9/4) - Desired Skills required: Demonstrated professional demeanour, particularly in high-pressure situations. Exceptional short and long-term memory to retain crucial booking details and client information. Strong attention to detail, maintaining focus on daily tasks throughout the day. Honesty, punctuality, and a strong sense of responsibility for all assigned tasks. Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments. Adherence to company procedures and policies at all times. Proficient typing skills, with basic knowledge of MS Outlook and database usage. Outstanding interpersonal, written, and verbal communication skills. Ability to provide two references from previous employers. Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions. Effective multitasking skills, adapting to the daily challenges and responsibilities of the role. The apprenticeship: Qualification: Data Technician Level 3 Duration: 18 months
Apr 16, 2024
Full time
Data Technician Apprenticeship - Level 3 / Booking Officer If you are a committed individual with a positive attitude, ready to contribute to our client's team's success and prepared to work hard and grow with them, they welcome your application. Benefits of joining our client's team: Collaborate with a supportive and diverse team in a welcoming international environment. Enjoy a fulfilling role that rewards hard work and dedication. Thrive in an environment that presents daily challenges, fostering personal and professional growth. Gain valuable experience that enhances your CV and enriches your personal development journey. Opportunity to progress within the business. Our client: Our esteemed client is a leading UK-based language service provider who delivers high quality and professional interpreting, translation, and consultancy solutions around the globe. The role: Possible start date: TBC Monday to Friday; 9:00am to 6:00pm Total working hours: 40 What you will do in your working day: Manage client and contractor booking inquiries and job allocations in a fast-paced office setting. Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters. Ensure efficient workflow and meet daily targets by prioritising job allocation effectively. The training you will receive: Level 3 Data Technician qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Prospects: Potential contract extension or full employment Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Mathematics (Grade A - C 9/4) - Desired Skills required: Demonstrated professional demeanour, particularly in high-pressure situations. Exceptional short and long-term memory to retain crucial booking details and client information. Strong attention to detail, maintaining focus on daily tasks throughout the day. Honesty, punctuality, and a strong sense of responsibility for all assigned tasks. Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments. Adherence to company procedures and policies at all times. Proficient typing skills, with basic knowledge of MS Outlook and database usage. Outstanding interpersonal, written, and verbal communication skills. Ability to provide two references from previous employers. Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions. Effective multitasking skills, adapting to the daily challenges and responsibilities of the role. The apprenticeship: Qualification: Data Technician Level 3 Duration: 18 months
Employer Description : Based in Bath with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations. Main Responsibilities: To work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs and records are kept up to date. To provide an initial analysis and work to provide a first fix for the customer whenever possible. Escalate issues and alert a senior member of staff as appropriate Be aware of Service Level Agreements and monitor performance against them Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available. Desirable Skills: Excellent customer facing skills Good telephone manner Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office Attention to detail Good communication, problem solving and technical writing skills. Personal Qualities: Able to work as part of team Not to be afraid to ask questions Honesty - we pride ourselves in being honest with each other and our clients Desired Qualifications: Good GCSE passes in Maths and English. A levels (or equivalent) advantageous, but not essential. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Company Perks: Structured training Close to transport Company pension Microsoft exams provided upon agreement Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases Exposure to wide range of technologies, including servers, data centres, networks and security Free tea & coffee Future Prospects: Most apprentices end up staying with the business for the long term. As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. We are currently supporting apprentices through degrees and a Masters track also available. We look for candidates that like to continue to learn and progress throughout their career. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
Employer Description : Based in Bath with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations. Main Responsibilities: To work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs and records are kept up to date. To provide an initial analysis and work to provide a first fix for the customer whenever possible. Escalate issues and alert a senior member of staff as appropriate Be aware of Service Level Agreements and monitor performance against them Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available. Desirable Skills: Excellent customer facing skills Good telephone manner Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office Attention to detail Good communication, problem solving and technical writing skills. Personal Qualities: Able to work as part of team Not to be afraid to ask questions Honesty - we pride ourselves in being honest with each other and our clients Desired Qualifications: Good GCSE passes in Maths and English. A levels (or equivalent) advantageous, but not essential. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Company Perks: Structured training Close to transport Company pension Microsoft exams provided upon agreement Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases Exposure to wide range of technologies, including servers, data centres, networks and security Free tea & coffee Future Prospects: Most apprentices end up staying with the business for the long term. As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. We are currently supporting apprentices through degrees and a Masters track also available. We look for candidates that like to continue to learn and progress throughout their career. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About nTrust: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £18,000 per annum. Duties: Resolve network, hardware and software issues Set up firewalls to safeguard IT systems, troubleshoot system and network problems Diagnosing and solving hardware or software faults Desirable skills: Ability to deal with difficult callers Good analytical and problem solving skills Up-to-date technical knowledge An in-depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Personal qualities: Team player Logical thinker Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5:30pm. Benefits: 28 days A/L (Including Bank Holidays) Paid sick leave Free on-site parking Casual dress code Friendly atmosphere Tea and Coffee machine Flexible working hours can be arranged if required! Future prospects: You will gain experience in the role to become a long term employee with the business upon successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 16, 2024
Full time
About nTrust: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £18,000 per annum. Duties: Resolve network, hardware and software issues Set up firewalls to safeguard IT systems, troubleshoot system and network problems Diagnosing and solving hardware or software faults Desirable skills: Ability to deal with difficult callers Good analytical and problem solving skills Up-to-date technical knowledge An in-depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Personal qualities: Team player Logical thinker Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5:30pm. Benefits: 28 days A/L (Including Bank Holidays) Paid sick leave Free on-site parking Casual dress code Friendly atmosphere Tea and Coffee machine Flexible working hours can be arranged if required! Future prospects: You will gain experience in the role to become a long term employee with the business upon successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!