Business Analyst - Insurance - Business & Process Change - 12 Month FTC £70,000 - £85,000 + Benefits & Bonus Hybrid - 3 Days in Central London, 2 days from home I am recruiting for an adaptable Change focused Business Analyst to join a leading Specialist Insurance company on a 12 Month Fixed-term contract with the potential to go permanent. This role sits within the AI Products team and you would be responsible for taking ideas and working out how it could be implemented within the workplace, before this is then passed on to another team who look at the feasibility of the idea. Skills / Experience Non-Technical BA Experience working on projects or within claims / underwriters Strong General Insurance (Essential) Specialist / London Markets Insurance (Desirable) An interest in AI Solid core BA skill set Creative and Adaptable Comfortable working with ambiguity
Apr 18, 2024
Full time
Business Analyst - Insurance - Business & Process Change - 12 Month FTC £70,000 - £85,000 + Benefits & Bonus Hybrid - 3 Days in Central London, 2 days from home I am recruiting for an adaptable Change focused Business Analyst to join a leading Specialist Insurance company on a 12 Month Fixed-term contract with the potential to go permanent. This role sits within the AI Products team and you would be responsible for taking ideas and working out how it could be implemented within the workplace, before this is then passed on to another team who look at the feasibility of the idea. Skills / Experience Non-Technical BA Experience working on projects or within claims / underwriters Strong General Insurance (Essential) Specialist / London Markets Insurance (Desirable) An interest in AI Solid core BA skill set Creative and Adaptable Comfortable working with ambiguity
JUNIOR IT DATA ANALYST Applegreen is in a rapid growth phase and is seeking to onboard a Junior IT Data analyst with the skills, experience and dynamism to help deliver projects in a fast-paced retail environment. This role is a 12 month FTC. The role will form part of the Group IT team and is an exciting opportunity for the right candidate to excel. Key Responsibilities: As Applegreen evolves, the responsibilities of this role will too. The core responsibilities will centre around creating and supporting an interface which will aid the Applegreen implementation of Oracle EPM. This position requires an understanding of financial data which sits being an ERP system which will then be used to consolidate our financial company performance. Over and beyond the above, you will: have an understanding and working experience of concepts such as Smartforms and/or VBA. have experience in the areas of solution design, development, troubleshooting and debugging. support the finance teams to ensure the continuity of the quality of data, managing internal and external stakeholders expectations accordingly. Have some experience in Data migration Data Improvement, fixing and support Assist other internal teams in providing diagnoses and fixes for issues raised by the platform Design, document and validate technical solutions Debug and fix code written by yourself and other members of the organization The Candidate should have the following skills: Experience of working with SAP S4/Hana would be advantageous. At least 1 years' experience of working as a data analyst or a similar position. Design, develop and deploy reporting solutions. Monitor critical daily batch flows through multiple internal systems, with an appreciation of the full dataset and its impacts to users Liaise with our onshore/offshore resources, implementing our data quality strategy Liaise with third party vendors to develop and implement interfaces for integration with Applegreen's data structures. Prioritise ad-hoc reporting requests. Identify and find solutions to missing or incomplete data scenarios. Improving/troubleshooting system performance. Follow data standards and change management process About Applegreen Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 559 forecourt sites internationally and employing over 11,000 people. Our products and services include large scale food and beverage operations, convenience stores, roadside refuelling including electric vehicle channels, in addition to a number of other ancillary business lines for example our hotels and gam
Sep 23, 2022
Full time
JUNIOR IT DATA ANALYST Applegreen is in a rapid growth phase and is seeking to onboard a Junior IT Data analyst with the skills, experience and dynamism to help deliver projects in a fast-paced retail environment. This role is a 12 month FTC. The role will form part of the Group IT team and is an exciting opportunity for the right candidate to excel. Key Responsibilities: As Applegreen evolves, the responsibilities of this role will too. The core responsibilities will centre around creating and supporting an interface which will aid the Applegreen implementation of Oracle EPM. This position requires an understanding of financial data which sits being an ERP system which will then be used to consolidate our financial company performance. Over and beyond the above, you will: have an understanding and working experience of concepts such as Smartforms and/or VBA. have experience in the areas of solution design, development, troubleshooting and debugging. support the finance teams to ensure the continuity of the quality of data, managing internal and external stakeholders expectations accordingly. Have some experience in Data migration Data Improvement, fixing and support Assist other internal teams in providing diagnoses and fixes for issues raised by the platform Design, document and validate technical solutions Debug and fix code written by yourself and other members of the organization The Candidate should have the following skills: Experience of working with SAP S4/Hana would be advantageous. At least 1 years' experience of working as a data analyst or a similar position. Design, develop and deploy reporting solutions. Monitor critical daily batch flows through multiple internal systems, with an appreciation of the full dataset and its impacts to users Liaise with our onshore/offshore resources, implementing our data quality strategy Liaise with third party vendors to develop and implement interfaces for integration with Applegreen's data structures. Prioritise ad-hoc reporting requests. Identify and find solutions to missing or incomplete data scenarios. Improving/troubleshooting system performance. Follow data standards and change management process About Applegreen Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 559 forecourt sites internationally and employing over 11,000 people. Our products and services include large scale food and beverage operations, convenience stores, roadside refuelling including electric vehicle channels, in addition to a number of other ancillary business lines for example our hotels and gam
JOB DESCRIPTION - SENIOR TECHNICAL BUSINESS ANALYST 12 MONTH (FTC) Location: Angel, London, United Kingdom Division: International IT, Ticketmaster International Line Manager: Senior Business Analyst Lead - Business Applications Team Contract Terms: Fixed Term, 40 Hours per week (Full time) THE TEAM The IT Business Applications Team is a Development and Support team focused on developing and maintaining ticket printing, fulfilment, and other business critical applications. We develop business critical software that optimizes revenue and is robust, efficient and fits the business objective We also develop reporting, analytic applications and software solutions in response to business needs and objectives. THE JOB We are looking for a technical Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our web and cloud-based products. As part of your responsibility, you will be involved at some level throughout the entire system or software development life cycle in an agile driven environment. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfilment of all requirements gathered. The ideal candidate will combine BA techniques and methods, with soft skills and the ability to quickly understand our business domain, strategic direction and target architecture. You will play a key role in enabling the knowledge sharing and transfer of our business rules and requirements for Settlement by communicating complex concepts in a simple manner. WHAT YOU WILL BE DOING Communicate with internal colleagues to understand the needs of departments and the Organisation as a whole Work with external stakeholders to understand and investigate feedback into the service, function or product provided Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes Consider opportunities and potential risks attached to suggestions you make Identify the processes and information technology required to introduce your recommendations Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary Support staff and teams in making your recommended changes, including helping to resolve any issues Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Good technical experience as a Business Analyst Excellent communication skills, with the ability to talk and present to a range of audiences The ability to motivate others and lead change Experience in digital transformation - legacy systems to modern architecture patterns (e.g. microservices / data hubs/ SQL) Experience in data - definition, analysis, modelling using SQL Able to quickly gain domain knowledge Able to model and simplify process / business process re-engineering Able to build and maintain relationships with a variety of stakeholders Able to understand, simplify and communicate complex processes Able Elicit, document, analyse complex business requirements including calculation Self-motivated and proactive Able to adapt to the business environment and be resilient when faced with challenges and ambiguity. Performing system analyses on software programs, applications, and web services. Determining system efficiency and functionality by liaising with internal departments and end-users. Reporting to Management and obtaining approval for system development projects. Efficiently integrating new systems, programs, and applications with business operations and services. YOU (BEHAVIOURAL SKILLS) Accountability - We expect the individual to take ownership of various tasks and projects that they are responsible for and provide regular updates, status and report any difficulties that may hinder them from accomplishing set tasks. Teamwork - Be prepared to work as a team player by supporting colleagues where required and helping to provide team updates on a weekly and monthly basis. Communication - Be a very good communicator in all channels of communications (verbally, written, emails). Be able to put together and deliver a very high-level power point presentations when required. Service Excellence - Be able to deliver at a high standard using smart ways to achieve complex tasks in a professional way. Innovation - You should be willing to embrace change and be prepared to take part in suggesting new ways and give new ideas on how to approach certain work situations. NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Jan 05, 2022
Full time
JOB DESCRIPTION - SENIOR TECHNICAL BUSINESS ANALYST 12 MONTH (FTC) Location: Angel, London, United Kingdom Division: International IT, Ticketmaster International Line Manager: Senior Business Analyst Lead - Business Applications Team Contract Terms: Fixed Term, 40 Hours per week (Full time) THE TEAM The IT Business Applications Team is a Development and Support team focused on developing and maintaining ticket printing, fulfilment, and other business critical applications. We develop business critical software that optimizes revenue and is robust, efficient and fits the business objective We also develop reporting, analytic applications and software solutions in response to business needs and objectives. THE JOB We are looking for a technical Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our web and cloud-based products. As part of your responsibility, you will be involved at some level throughout the entire system or software development life cycle in an agile driven environment. Upon establishment of the requirements baseline, the focus is shifted towards the management of the requirements specification and verifying the fulfilment of all requirements gathered. The ideal candidate will combine BA techniques and methods, with soft skills and the ability to quickly understand our business domain, strategic direction and target architecture. You will play a key role in enabling the knowledge sharing and transfer of our business rules and requirements for Settlement by communicating complex concepts in a simple manner. WHAT YOU WILL BE DOING Communicate with internal colleagues to understand the needs of departments and the Organisation as a whole Work with external stakeholders to understand and investigate feedback into the service, function or product provided Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes Consider opportunities and potential risks attached to suggestions you make Identify the processes and information technology required to introduce your recommendations Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary Support staff and teams in making your recommended changes, including helping to resolve any issues Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Good technical experience as a Business Analyst Excellent communication skills, with the ability to talk and present to a range of audiences The ability to motivate others and lead change Experience in digital transformation - legacy systems to modern architecture patterns (e.g. microservices / data hubs/ SQL) Experience in data - definition, analysis, modelling using SQL Able to quickly gain domain knowledge Able to model and simplify process / business process re-engineering Able to build and maintain relationships with a variety of stakeholders Able to understand, simplify and communicate complex processes Able Elicit, document, analyse complex business requirements including calculation Self-motivated and proactive Able to adapt to the business environment and be resilient when faced with challenges and ambiguity. Performing system analyses on software programs, applications, and web services. Determining system efficiency and functionality by liaising with internal departments and end-users. Reporting to Management and obtaining approval for system development projects. Efficiently integrating new systems, programs, and applications with business operations and services. YOU (BEHAVIOURAL SKILLS) Accountability - We expect the individual to take ownership of various tasks and projects that they are responsible for and provide regular updates, status and report any difficulties that may hinder them from accomplishing set tasks. Teamwork - Be prepared to work as a team player by supporting colleagues where required and helping to provide team updates on a weekly and monthly basis. Communication - Be a very good communicator in all channels of communications (verbally, written, emails). Be able to put together and deliver a very high-level power point presentations when required. Service Excellence - Be able to deliver at a high standard using smart ways to achieve complex tasks in a professional way. Innovation - You should be willing to embrace change and be prepared to take part in suggesting new ways and give new ideas on how to approach certain work situations. NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Workforce Planning Verint Specialist Milton Keynes Call Centre/MSP Contract (FTC - 6-12 months) JOB SUMMARY: Verint Specialist - due to a system migration the company in question are looking for an experienced Verint Resource & Planning Professional to join the team on a FTC. This role will be responsible for developing and embedding best practises across the wider planning team. KEY RESPONSIBLITIES: · Analyzes call centre data to identify work flow anomalies and establish call volume trends to forecast staffing levels, reduce variances from schedules and increase effective use of staff resources to meet productivity goals and objectives. As the Subject Matter Expert (SME), establishes repeatable processes for data mining, assists management with creation of defined processes and procedures. · Collate call data for analyses to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and provide reporting to management. · Acts as a point of contact and upskill current planning team on Verint processes What Are Our Desired Skills and Capabilities? · Demonstrated knowledge and experience in Verint workforce management technology, forecasting, and scheduling methodologies in a customer care environment · Evidenced current exposure of day to day manipulation of Verint WFO system for 2+ years · Ability to support and upskill current Planning Analysts to best practice knowledge of Verint real world processes · Desirable to have supported a build of new Verint system integration · Communication skills that clearly present ideas, theories, and technical information If this sounds of interest to you, please apply to the role or send your CV to
Sep 14, 2021
Full time
Workforce Planning Verint Specialist Milton Keynes Call Centre/MSP Contract (FTC - 6-12 months) JOB SUMMARY: Verint Specialist - due to a system migration the company in question are looking for an experienced Verint Resource & Planning Professional to join the team on a FTC. This role will be responsible for developing and embedding best practises across the wider planning team. KEY RESPONSIBLITIES: · Analyzes call centre data to identify work flow anomalies and establish call volume trends to forecast staffing levels, reduce variances from schedules and increase effective use of staff resources to meet productivity goals and objectives. As the Subject Matter Expert (SME), establishes repeatable processes for data mining, assists management with creation of defined processes and procedures. · Collate call data for analyses to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and provide reporting to management. · Acts as a point of contact and upskill current planning team on Verint processes What Are Our Desired Skills and Capabilities? · Demonstrated knowledge and experience in Verint workforce management technology, forecasting, and scheduling methodologies in a customer care environment · Evidenced current exposure of day to day manipulation of Verint WFO system for 2+ years · Ability to support and upskill current Planning Analysts to best practice knowledge of Verint real world processes · Desirable to have supported a build of new Verint system integration · Communication skills that clearly present ideas, theories, and technical information If this sounds of interest to you, please apply to the role or send your CV to
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 10, 2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Applications Support Analyst (Microsoft Dynamics/SQL) Salary: Up to £53k per annum plus benefits (12 Month FTC) Location: London (Hybrid Working) About the role This exciting opportunity will be to provide support for various application services, as we continue to evolve and modernise the technology across NMC. Key focus areas include: Being a technical subject matter expert that supports the organisation in the development and maintenance of business-critical applications, sharing knowledge of tools and techniques with the wider team. Act as a technical resource for internal and external projects Work as escalation point for the service desk to resolve incidents and facilitate request fulfilment. Taking part in the triage of NMC applications and platforms, including occasional support outside of office hours. Provide 3rd line Application Support on complex internally and externally developed applications Maintain and develop current application solutions to support Business Continuity and Disaster Recovery requirements by working with other members of the Infrastructure and application services team. About you We are looking for a highly motivated individual who has: Experience of working with Dynamics 365 Strong SQL skills Extensive experience of supporting business critical applications and customer facing web applications Good understanding of Agile delivery and ITIL Service Management Experience of developing and delivering to SLAs, KPI's and other performance indicators Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 09, 2021
Full time
Applications Support Analyst (Microsoft Dynamics/SQL) Salary: Up to £53k per annum plus benefits (12 Month FTC) Location: London (Hybrid Working) About the role This exciting opportunity will be to provide support for various application services, as we continue to evolve and modernise the technology across NMC. Key focus areas include: Being a technical subject matter expert that supports the organisation in the development and maintenance of business-critical applications, sharing knowledge of tools and techniques with the wider team. Act as a technical resource for internal and external projects Work as escalation point for the service desk to resolve incidents and facilitate request fulfilment. Taking part in the triage of NMC applications and platforms, including occasional support outside of office hours. Provide 3rd line Application Support on complex internally and externally developed applications Maintain and develop current application solutions to support Business Continuity and Disaster Recovery requirements by working with other members of the Infrastructure and application services team. About you We are looking for a highly motivated individual who has: Experience of working with Dynamics 365 Strong SQL skills Extensive experience of supporting business critical applications and customer facing web applications Good understanding of Agile delivery and ITIL Service Management Experience of developing and delivering to SLAs, KPI's and other performance indicators Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk