This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior IT Support Analyst Law Firm - Birmingham Are you a Senior Service Desk or IT Support Analyst looking for a new challenge? Have you got experience of working for a law firm or similar professional services? In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to end users across software and hardware. You will deputise for the Service Desk Team Leader and help mentor the Service Desk team, whilst being a point of escalation for technical issues. Your skills: You will come from an experienced IT Support Analyst or a Senior Service Desk Analyst background You will have experience of working in a law firm or similar professional services You will have exceptional communications skills Your responsibilities: In this technical 1/2nd line role, you will provide support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! 4 days office based / 1 day working from home per week If this sounds of interest, hit APPLY now!
May 01, 2024
Full time
Senior IT Support Analyst Law Firm - Birmingham Are you a Senior Service Desk or IT Support Analyst looking for a new challenge? Have you got experience of working for a law firm or similar professional services? In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to end users across software and hardware. You will deputise for the Service Desk Team Leader and help mentor the Service Desk team, whilst being a point of escalation for technical issues. Your skills: You will come from an experienced IT Support Analyst or a Senior Service Desk Analyst background You will have experience of working in a law firm or similar professional services You will have exceptional communications skills Your responsibilities: In this technical 1/2nd line role, you will provide support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! 4 days office based / 1 day working from home per week If this sounds of interest, hit APPLY now!
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
May 01, 2024
Full time
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure / SharePoint Active Directory A positive mindset and a willingness to learn. Background in Network Support What we are offering: 25% increase in pay when on Night shifts Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
May 01, 2024
Full time
Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure / SharePoint Active Directory A positive mindset and a willingness to learn. Background in Network Support What we are offering: 25% increase in pay when on Night shifts Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 01, 2024
Full time
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Greenfield I T Recruitment
Northampton, Northamptonshire
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
May 01, 2024
Full time
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
May 01, 2024
Full time
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
Circa £28k per annum Oxfordshire (Hybrid) Permanent Your New Role Working within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing predominantly 1st line, with some 2nd line support to users both on site and remote. No day will be the same in this exciting role. The organisation are predominantly Windows users with some iOS requirements also. You will be key in ensuring day to day technical operations run smoothly. To Ensure Your Success You will be an experienced IT Analyst or an individual seeking to carve a career within IT Infrastructure. You will have a windows based background with the ability to support users hardware and software issues that arise. You will have strong interpersonal skills with excellent customer service skills. In Return You will receive market leading training within an established team, with the scope to grow and develop. You will be given a strong remuneration package with additional benefits.
May 01, 2024
Full time
Circa £28k per annum Oxfordshire (Hybrid) Permanent Your New Role Working within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing predominantly 1st line, with some 2nd line support to users both on site and remote. No day will be the same in this exciting role. The organisation are predominantly Windows users with some iOS requirements also. You will be key in ensuring day to day technical operations run smoothly. To Ensure Your Success You will be an experienced IT Analyst or an individual seeking to carve a career within IT Infrastructure. You will have a windows based background with the ability to support users hardware and software issues that arise. You will have strong interpersonal skills with excellent customer service skills. In Return You will receive market leading training within an established team, with the scope to grow and develop. You will be given a strong remuneration package with additional benefits.
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
May 01, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
May 01, 2024
Full time
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 01, 2024
Full time
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management
May 01, 2024
Full time
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management