Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
The role We are looking for an experienced software engineer to join one of our multi-functional product delivery teams. You will primarily work on backend services in Kotlin but will be expected to contribute to the frontend codebase (React.js) at times as well, with support from our frontend specialists. You will be a product-minded engineer, working together with the product manager and designer in your team to understand customer needs and write software to meet them. You will work with the other engineers in your team and across the business to design and build maintainable, secure and reliable systems in an iterative fashion. You will contribute to a culture of DevOps and Continuous Delivery, where 10+ deploys to production per day are done in a safe, tested manner and the team owns the operability, performance and other non-functional requirements of the software it builds Key responsibilities In the first 3 months you will: • Familiarise yourself with the systems your team works on • Understand the overall architectural landscape in which your systems live • Gain an in-depth understanding of the production environment setup, CI/CD pipelines and deployment processes • Familiarise with and begin monitoring the operational data and metrics from the production environment • Become productive and begin delivering at your true pace • Build relationships cross-team and cross-function • Make a positive impact to your team, establishing yourself as open and approachable, with a wealth of knowledge and experience to draw upon • Understand and settle into the team processes and cycles, and start forming ideas on how they can be improved • Develop a solid grounding in your understanding of the business and how it operates Ongoing responsibilities • The design and implementation of innovative solutions and architectures through high quality test-driven code • The intelligent break-down of deliverables in a way that facilitates the constant and iterative delivery of value to the end customer • To pass the benefit of your knowledge and experience on to the team via code review, your contributions in planning activities, retrospectives, knowledge sharing sessions, etc • Mentoring and coaching more junior / less experienced members of the team, role modelling an open, positive, progressive, and results-orientated approach • Identifying and articulating technical risk, tech-debt, and non-functional requirements to both technical and non-technical audiences Knowledge, Skills & Experience You should have: • 3-5 years of commercial experience working in software engineering teams, using agile methodologies and test-driven approaches • Highly proficient in a backend programming language - Kotlin, Java, C#, Go, TypeScript/JavaScript (Node.js), Python etc. • Deep knowledge of automated testing at various levels and the use of TDD to drive your software design • A good understanding of modern architectural patterns and designs, including serviceoriented architecture, API design, and integration patterns • Knowledge of containerisation for packaging applications and running them locally and in the cloud (Docker, Kubernetes, Helm) • Good knowledge of database design and the ability to write software that interacts with both relational and NoSQL databases • Good knowledge of message-based architectures using technologies like Apache Kafka • A keen focus on creating customer value • A strong sense of accountability and ownership • A results-oriented mindset • Positivity in the face of change, and an advocate for continuous evolution of the team and its capabilities • Excellent communication skills, including writing technical documentation where required • A desire to work collaboratively with other engineers (pair-programming, mobbing) • Experience coaching/mentoring less experienced colleagues Bonus points for: • Expertise in Kotlin on the JVM • Experience in writing web frontends using React.js Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence. We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms. Privacy Policy Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
Mar 29, 2024
Full time
The role We are looking for an experienced software engineer to join one of our multi-functional product delivery teams. You will primarily work on backend services in Kotlin but will be expected to contribute to the frontend codebase (React.js) at times as well, with support from our frontend specialists. You will be a product-minded engineer, working together with the product manager and designer in your team to understand customer needs and write software to meet them. You will work with the other engineers in your team and across the business to design and build maintainable, secure and reliable systems in an iterative fashion. You will contribute to a culture of DevOps and Continuous Delivery, where 10+ deploys to production per day are done in a safe, tested manner and the team owns the operability, performance and other non-functional requirements of the software it builds Key responsibilities In the first 3 months you will: • Familiarise yourself with the systems your team works on • Understand the overall architectural landscape in which your systems live • Gain an in-depth understanding of the production environment setup, CI/CD pipelines and deployment processes • Familiarise with and begin monitoring the operational data and metrics from the production environment • Become productive and begin delivering at your true pace • Build relationships cross-team and cross-function • Make a positive impact to your team, establishing yourself as open and approachable, with a wealth of knowledge and experience to draw upon • Understand and settle into the team processes and cycles, and start forming ideas on how they can be improved • Develop a solid grounding in your understanding of the business and how it operates Ongoing responsibilities • The design and implementation of innovative solutions and architectures through high quality test-driven code • The intelligent break-down of deliverables in a way that facilitates the constant and iterative delivery of value to the end customer • To pass the benefit of your knowledge and experience on to the team via code review, your contributions in planning activities, retrospectives, knowledge sharing sessions, etc • Mentoring and coaching more junior / less experienced members of the team, role modelling an open, positive, progressive, and results-orientated approach • Identifying and articulating technical risk, tech-debt, and non-functional requirements to both technical and non-technical audiences Knowledge, Skills & Experience You should have: • 3-5 years of commercial experience working in software engineering teams, using agile methodologies and test-driven approaches • Highly proficient in a backend programming language - Kotlin, Java, C#, Go, TypeScript/JavaScript (Node.js), Python etc. • Deep knowledge of automated testing at various levels and the use of TDD to drive your software design • A good understanding of modern architectural patterns and designs, including serviceoriented architecture, API design, and integration patterns • Knowledge of containerisation for packaging applications and running them locally and in the cloud (Docker, Kubernetes, Helm) • Good knowledge of database design and the ability to write software that interacts with both relational and NoSQL databases • Good knowledge of message-based architectures using technologies like Apache Kafka • A keen focus on creating customer value • A strong sense of accountability and ownership • A results-oriented mindset • Positivity in the face of change, and an advocate for continuous evolution of the team and its capabilities • Excellent communication skills, including writing technical documentation where required • A desire to work collaboratively with other engineers (pair-programming, mobbing) • Experience coaching/mentoring less experienced colleagues Bonus points for: • Expertise in Kotlin on the JVM • Experience in writing web frontends using React.js Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence. We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms. Privacy Policy Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
Mar 29, 2024
Full time
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 29, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
Mar 28, 2024
Full time
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
Hays are recruiting for an exciting new role of Business System Manager for a company based near Wolverhampton. Management of a small team Onsite full time Permanent Responsibility for the day-to-day smooth running of all the Group's systems, including but not limited to the front end ERP system and back end finance system; Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating efficiencies; Oversee end-to-end project delivery for system development, ensuring projects are completed on time, within scope, and on budget; Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support; Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities; Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy; Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations; Ensure that data integrity, internal controls, and audit trails are maintained throughout all systems; Build and maintain a knowledge base which allows for concise resolution of recurring system issues; Drive innovation and cost-effective solutions through quality technical and process enhancements; Building and managing the Business Systems Team (5 direct line reports) to work across functions, engage with leaders and users, IT, and third-party providers to ensure systems continually meet the Group's needs; Direct the team to manage system changes in response to new requirements and system updates; Creating and controlling business systems policies that support business systems; Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices; Experience of delivering large technology projects. Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM; Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems; Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members for skill development; Comprehensive understanding of the role of Applications/ERP systems in enhancing productivity, efficiency, and growth, while safeguarding assets and profitability Demonstrate initiative and influence change through a hands-on approach; dynamic, energetic and enthusiastic; to drive business forward; Proficient in managing third-party service providers; Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Hays are recruiting for an exciting new role of Business System Manager for a company based near Wolverhampton. Management of a small team Onsite full time Permanent Responsibility for the day-to-day smooth running of all the Group's systems, including but not limited to the front end ERP system and back end finance system; Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating efficiencies; Oversee end-to-end project delivery for system development, ensuring projects are completed on time, within scope, and on budget; Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support; Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities; Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy; Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations; Ensure that data integrity, internal controls, and audit trails are maintained throughout all systems; Build and maintain a knowledge base which allows for concise resolution of recurring system issues; Drive innovation and cost-effective solutions through quality technical and process enhancements; Building and managing the Business Systems Team (5 direct line reports) to work across functions, engage with leaders and users, IT, and third-party providers to ensure systems continually meet the Group's needs; Direct the team to manage system changes in response to new requirements and system updates; Creating and controlling business systems policies that support business systems; Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices; Experience of delivering large technology projects. Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM; Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems; Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members for skill development; Comprehensive understanding of the role of Applications/ERP systems in enhancing productivity, efficiency, and growth, while safeguarding assets and profitability Demonstrate initiative and influence change through a hands-on approach; dynamic, energetic and enthusiastic; to drive business forward; Proficient in managing third-party service providers; Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Company GlobalData is the leading business intelligence provider, creating trusted intelligence on the world s largest industries by leveraging its unique data, expert analysis, and innovative solutions. (url removed) - Selected by London Stock Exchange as one of the top companies to inspire Britain. - Acquired in December 2015 due to exponential YoY growth and now listed on the London Stock Exchange more than £1 billion market cap. - 17 offices globally, including London, Sydney, San Francisco, New York & Boston. - Industry Leaders Pharma, Consumer and Financial Services sectors. Our core Values: Courage: We are motivated to make a positive impact for all. We are confident, determined, and resilient. We own our actions and can be trusted to do what is right. Curiosity: We are hungry for knowledge and embrace innovation. We are open-minded and make fact-based decisions. We are fast, flexible, and welcome change. Collaboration: We work together to help our customers and colleagues succeed. We communicate clearly, openly, and simply. We combine our resources to find opportunities and achieve the best outcome. The Role: Arena International (url removed) part of GlobalData Plc produces c 50 marketing leading international conferences, 100 webinars/digital meetings & private networking events annually across Healthcare, Financial Services and Consumer sectors We are seeking a highly organised and analytical Awards & Events Project Manager to support our current programme of conferences and awards dinners, responsible for leading and delivering from beginning to end of each project while working with all stakeholders - internal and external. - Highly organised and confident Awards & Events Project Manager lead deliver of c.6 awards dinners and conferences per year. - Able to take ownership of the awards schedule including end to end project planning and delivery - Have excellent attention to detail and ability to juggle multiple tasks and deadlines - Able to work closely with the sales, marketing and contents teams on a daily/weekly basis - Manage and add value to our awards programme by implementing new features and improved efficiencies - Building strong and successful relationships with event sponsors, clients and suppliers - Flexible to travel internationally when required. - Able to hit the ground running, define clear roles and responsibilities for the internal teams and ensure they adhere to them Awards & Event Process - Organise key activities; launch, entry period, shortlisting, judging, master jury sessions, and winners announcements - Develop and build relationships with the judges, editorial/content and marketing activities with other members of the events team - Create awards tracker templates for each event to share with the wider team; make sure stakeholders adhere to timelines for nominations and trophy orders; co-ordinate announcements - Chase nominations from interested parties and drive new nominations from leads - Management of Judges; schedule briefings and set up - Full management of table planning and manage client expectations; chase VIP table names from sponsors Awards & Event Delivery - End to end budget management and delivery; Financial reporting, invoice, commissions, reconciliation - Venue sourcing and negotiation - Source, negotiate and secure suppliers: F&B, trophies, AV, staging, entertainment, printing, ceremonial hosts/MCs - Lead and deliver the event end to end - Upkeep of registrations (sponsors and guests) and attendees, dietary requirements to support table planning - Coordinate travel arrangements for internal staff - Prepare all onsite materials, equipment and on-the-day setup - Onsite registration check for dinner attendees and last minute table planning changes - Liaison with the design department to ensure timely and accurate production of signage, printed materials and all contents of delegate packs - Regular upkeep of the checklist - Host and lead on weekly awards meetings with the event team (marketing, sales, production, editorial, and operations) Requirements: - Minimum 4 years of organising conferences and awards dinners - Possess strong administrative skills - Natural communicator able to bring together all stakeholders both internal an external - Proven ability to work as part of a team and ensure faultless delivery of every event. - Be exceptionally well-organised when it comes to managing and updating CRM systems regularly - Optimise revenue opportunities (e.g. branding) - A natural enthusiasm for event organising and for getting things done - a 'can do' attitude is a must - Ability to work autonomously - Familiar with Microsoft apps (Word, Excel, PowerPoint) - Fast learner - Some copywriting and email marketing - Able to provide solutions to problems and evaluate the outcome - Manage event from start to finish
Mar 28, 2024
Full time
The Company GlobalData is the leading business intelligence provider, creating trusted intelligence on the world s largest industries by leveraging its unique data, expert analysis, and innovative solutions. (url removed) - Selected by London Stock Exchange as one of the top companies to inspire Britain. - Acquired in December 2015 due to exponential YoY growth and now listed on the London Stock Exchange more than £1 billion market cap. - 17 offices globally, including London, Sydney, San Francisco, New York & Boston. - Industry Leaders Pharma, Consumer and Financial Services sectors. Our core Values: Courage: We are motivated to make a positive impact for all. We are confident, determined, and resilient. We own our actions and can be trusted to do what is right. Curiosity: We are hungry for knowledge and embrace innovation. We are open-minded and make fact-based decisions. We are fast, flexible, and welcome change. Collaboration: We work together to help our customers and colleagues succeed. We communicate clearly, openly, and simply. We combine our resources to find opportunities and achieve the best outcome. The Role: Arena International (url removed) part of GlobalData Plc produces c 50 marketing leading international conferences, 100 webinars/digital meetings & private networking events annually across Healthcare, Financial Services and Consumer sectors We are seeking a highly organised and analytical Awards & Events Project Manager to support our current programme of conferences and awards dinners, responsible for leading and delivering from beginning to end of each project while working with all stakeholders - internal and external. - Highly organised and confident Awards & Events Project Manager lead deliver of c.6 awards dinners and conferences per year. - Able to take ownership of the awards schedule including end to end project planning and delivery - Have excellent attention to detail and ability to juggle multiple tasks and deadlines - Able to work closely with the sales, marketing and contents teams on a daily/weekly basis - Manage and add value to our awards programme by implementing new features and improved efficiencies - Building strong and successful relationships with event sponsors, clients and suppliers - Flexible to travel internationally when required. - Able to hit the ground running, define clear roles and responsibilities for the internal teams and ensure they adhere to them Awards & Event Process - Organise key activities; launch, entry period, shortlisting, judging, master jury sessions, and winners announcements - Develop and build relationships with the judges, editorial/content and marketing activities with other members of the events team - Create awards tracker templates for each event to share with the wider team; make sure stakeholders adhere to timelines for nominations and trophy orders; co-ordinate announcements - Chase nominations from interested parties and drive new nominations from leads - Management of Judges; schedule briefings and set up - Full management of table planning and manage client expectations; chase VIP table names from sponsors Awards & Event Delivery - End to end budget management and delivery; Financial reporting, invoice, commissions, reconciliation - Venue sourcing and negotiation - Source, negotiate and secure suppliers: F&B, trophies, AV, staging, entertainment, printing, ceremonial hosts/MCs - Lead and deliver the event end to end - Upkeep of registrations (sponsors and guests) and attendees, dietary requirements to support table planning - Coordinate travel arrangements for internal staff - Prepare all onsite materials, equipment and on-the-day setup - Onsite registration check for dinner attendees and last minute table planning changes - Liaison with the design department to ensure timely and accurate production of signage, printed materials and all contents of delegate packs - Regular upkeep of the checklist - Host and lead on weekly awards meetings with the event team (marketing, sales, production, editorial, and operations) Requirements: - Minimum 4 years of organising conferences and awards dinners - Possess strong administrative skills - Natural communicator able to bring together all stakeholders both internal an external - Proven ability to work as part of a team and ensure faultless delivery of every event. - Be exceptionally well-organised when it comes to managing and updating CRM systems regularly - Optimise revenue opportunities (e.g. branding) - A natural enthusiasm for event organising and for getting things done - a 'can do' attitude is a must - Ability to work autonomously - Familiar with Microsoft apps (Word, Excel, PowerPoint) - Fast learner - Some copywriting and email marketing - Able to provide solutions to problems and evaluate the outcome - Manage event from start to finish
We have a fantastic opportunity for a Service Desk Manager to join one of the leading education settings in the UK in a newly created role. This is a great opportunity for an experience Service Desk Manager to build out their IT support operations and improve the Service Desk delivery under ITIL standards. Main Responsibilities Align Service Desk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce service desk policies, procedures, and standards to ensure consistent and reliable support services. Provide strong leadership to the Service Desk team, fostering a culture of collaboration, accountability, and continuous improvement. Conduct regular performance evaluations, coaching, and training to develop team members' skills and competencies. Lead the Incident Management process, ensuring timely resolution and communication of incidents affecting users or IT services. Coordinate with relevant teams to prioritise and escalate incidents based on impact and urgency. Conduct post-incident reviews to identify root causes and implement preventive measures. Establish and maintain procedures for handling major incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL 4 framework to enhance Service Desk operations and service delivery. Develop and maintain service metrics and reporting mechanisms to track Service Desk performance against KPIs and SLAs. Analyse trends and patterns to identify areas for improvement and inform strategic decision-making. Required experience; Previous experience in a Service Desk Manager or similar role Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline conscious. What will you get in return? Basic salary of circa £50,000 Highly comeptitive pension at 17% Private healthcare and access to leading sports factilities Significant progression opportunities Professional certifications This role is based near Watford and is initially on site 5 days per week. If you feel you match the above click 'apply now' with an up to date version of your CV
Mar 28, 2024
Full time
We have a fantastic opportunity for a Service Desk Manager to join one of the leading education settings in the UK in a newly created role. This is a great opportunity for an experience Service Desk Manager to build out their IT support operations and improve the Service Desk delivery under ITIL standards. Main Responsibilities Align Service Desk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce service desk policies, procedures, and standards to ensure consistent and reliable support services. Provide strong leadership to the Service Desk team, fostering a culture of collaboration, accountability, and continuous improvement. Conduct regular performance evaluations, coaching, and training to develop team members' skills and competencies. Lead the Incident Management process, ensuring timely resolution and communication of incidents affecting users or IT services. Coordinate with relevant teams to prioritise and escalate incidents based on impact and urgency. Conduct post-incident reviews to identify root causes and implement preventive measures. Establish and maintain procedures for handling major incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL 4 framework to enhance Service Desk operations and service delivery. Develop and maintain service metrics and reporting mechanisms to track Service Desk performance against KPIs and SLAs. Analyse trends and patterns to identify areas for improvement and inform strategic decision-making. Required experience; Previous experience in a Service Desk Manager or similar role Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline conscious. What will you get in return? Basic salary of circa £50,000 Highly comeptitive pension at 17% Private healthcare and access to leading sports factilities Significant progression opportunities Professional certifications This role is based near Watford and is initially on site 5 days per week. If you feel you match the above click 'apply now' with an up to date version of your CV
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Mar 28, 2024
Full time
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
We are currently seeking a IT Manager to join a well-established, family-run SME based in Lisburn, NI. As an IT Manager you will play a pivotal role in ensuring our business runs smoothly and effectively at all times. Technology is utilised throughout our client's full customer and supplier lifecycle, making effective management critical to our business operating successfully. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting colleagues with IT-related problems, ensuring all IT and telecommunications equipment works effectively and is repaired promptly if necessary, safeguarding company and customer data and assets through appropriate IT security, and setting our overall IT strategy, spotting opportunities to improve our use of technology and optimise business performance. Main Areas of Responsibility: Technical Support: Act as the first point of contact for IT support within the company. Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime. Repairing and replacing damaged computer and network components. Accurately track issues to ensure all managed to successful conclusion. Asset Management: Maintain an inventory of IT assets, including computers, peripherals, software licenses, and other equipment. Conduct regular audits to track and manage IT assets efficiently, preparing business cases for purchasing new or refurbished kit when required. Handling, lifting and carrying IT equipment when necessary. Network Management: Assist in the setting up, management and maintenance of the organization's network infrastructure in ways that optimise performance, including routers, switches, firewalls, and VPN connections. Software and Hardware Deployment: Test, install, configure, and update software applications and hardware devices, ensuring compatibility, security and effective operation. User Account Management: Create, modify, and deactivate user accounts in various systems, including email, Active Directory, and other relevant platforms. Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company and customer data and assets. Stay up-to-date with cybersecurity best practices. Ensure appropriate antivirus and firewall software is maintained at all times and upgraded when necessary. Documentation: Maintain accurate and up to date documentation of IT procedures, configurations, and troubleshooting steps for internal reference. Keep accurate maintenance records and schedules for asset management processes. Vendor Management: Liaise with IT and telecommunication vendors and service providers to ensure timely support and maintenance of IT infrastructure and services. Training and Onboarding: Conduct training sessions for employees on IT tools, systems, and best practices. Assist in onboarding new team members by effectively setting up their IT accounts and equipment. Continuous Improvement: Proactively identify opportunities for process improvements and technology enhancements to optimise IT operations. Implement new technologies and provide resources to complete IT projects as needed. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience Proven experience in providing IT support and troubleshooting in a professional environment. In depth knowledge of computer hardware, operating systems (Windows, macOS), and software applications (including MS Office).Familiarity with network technologies, including LANs, WANs, and wireless networks. Practical experience with internet and network security protocols and data privacy principles Demonstrable ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. public) Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including senior and peer colleagues, other professionals) Able to gain acceptance influence, motivate, persuade, and engage audiences in agreed course of action where there may be significant barriers to overcome Demonstrable experience understanding the needs of others and how to develop and drive performance. Able to work as part of a team to achieve team goals and targets. Able to work independently, using own initiative to organise, plan and complete own tasks and workload. Benefits Salary of 35,000- 40,0000, depending on experience Branch Profit share bonus Hours Mon- Fri- 8.00am- 16.30pm
Mar 28, 2024
Full time
We are currently seeking a IT Manager to join a well-established, family-run SME based in Lisburn, NI. As an IT Manager you will play a pivotal role in ensuring our business runs smoothly and effectively at all times. Technology is utilised throughout our client's full customer and supplier lifecycle, making effective management critical to our business operating successfully. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting colleagues with IT-related problems, ensuring all IT and telecommunications equipment works effectively and is repaired promptly if necessary, safeguarding company and customer data and assets through appropriate IT security, and setting our overall IT strategy, spotting opportunities to improve our use of technology and optimise business performance. Main Areas of Responsibility: Technical Support: Act as the first point of contact for IT support within the company. Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime. Repairing and replacing damaged computer and network components. Accurately track issues to ensure all managed to successful conclusion. Asset Management: Maintain an inventory of IT assets, including computers, peripherals, software licenses, and other equipment. Conduct regular audits to track and manage IT assets efficiently, preparing business cases for purchasing new or refurbished kit when required. Handling, lifting and carrying IT equipment when necessary. Network Management: Assist in the setting up, management and maintenance of the organization's network infrastructure in ways that optimise performance, including routers, switches, firewalls, and VPN connections. Software and Hardware Deployment: Test, install, configure, and update software applications and hardware devices, ensuring compatibility, security and effective operation. User Account Management: Create, modify, and deactivate user accounts in various systems, including email, Active Directory, and other relevant platforms. Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company and customer data and assets. Stay up-to-date with cybersecurity best practices. Ensure appropriate antivirus and firewall software is maintained at all times and upgraded when necessary. Documentation: Maintain accurate and up to date documentation of IT procedures, configurations, and troubleshooting steps for internal reference. Keep accurate maintenance records and schedules for asset management processes. Vendor Management: Liaise with IT and telecommunication vendors and service providers to ensure timely support and maintenance of IT infrastructure and services. Training and Onboarding: Conduct training sessions for employees on IT tools, systems, and best practices. Assist in onboarding new team members by effectively setting up their IT accounts and equipment. Continuous Improvement: Proactively identify opportunities for process improvements and technology enhancements to optimise IT operations. Implement new technologies and provide resources to complete IT projects as needed. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience Proven experience in providing IT support and troubleshooting in a professional environment. In depth knowledge of computer hardware, operating systems (Windows, macOS), and software applications (including MS Office).Familiarity with network technologies, including LANs, WANs, and wireless networks. Practical experience with internet and network security protocols and data privacy principles Demonstrable ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. public) Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including senior and peer colleagues, other professionals) Able to gain acceptance influence, motivate, persuade, and engage audiences in agreed course of action where there may be significant barriers to overcome Demonstrable experience understanding the needs of others and how to develop and drive performance. Able to work as part of a team to achieve team goals and targets. Able to work independently, using own initiative to organise, plan and complete own tasks and workload. Benefits Salary of 35,000- 40,0000, depending on experience Branch Profit share bonus Hours Mon- Fri- 8.00am- 16.30pm
IT Service Continuity Manager Akkodis are currently working in partnership with a global market leading client to recruit an IT Service Continuity Manager with proven experience of leading enterprise scale IT Service Continuity programmes from development to maintenance. Please note this role offers hybrid working opportunities. The Role As an IT Service Continuity Manager, you will be working closely with the IT Resilience Manager and wider team to support the technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement. You will develop, improve and implement the IT Service Continuity (ITSC) program, and help build relationships across the Business. You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services. The Responsibilities Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design. Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan. Integrating plans into data centre site recovery operations and running books. Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans. Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence. Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre. Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion. Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards. Supporting the organisation with the continual improvement program for ITSC and operational resilience. Completing ITSC plans and run-book walkthroughs with the IT operations team. The Requirements Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities. Ability to communicate effectively at all levels with a high level of persuasion. Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations. Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies. Knowledge of ITIL best practice methodologies including change, incident and problem management. Previous operational experience in IT Service or business continuity related fields. Experience of internal audits, collating evidence and presenting to auditors. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
IT Service Continuity Manager Akkodis are currently working in partnership with a global market leading client to recruit an IT Service Continuity Manager with proven experience of leading enterprise scale IT Service Continuity programmes from development to maintenance. Please note this role offers hybrid working opportunities. The Role As an IT Service Continuity Manager, you will be working closely with the IT Resilience Manager and wider team to support the technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement. You will develop, improve and implement the IT Service Continuity (ITSC) program, and help build relationships across the Business. You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services. The Responsibilities Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design. Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan. Integrating plans into data centre site recovery operations and running books. Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans. Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence. Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre. Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion. Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards. Supporting the organisation with the continual improvement program for ITSC and operational resilience. Completing ITSC plans and run-book walkthroughs with the IT operations team. The Requirements Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities. Ability to communicate effectively at all levels with a high level of persuasion. Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations. Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies. Knowledge of ITIL best practice methodologies including change, incident and problem management. Previous operational experience in IT Service or business continuity related fields. Experience of internal audits, collating evidence and presenting to auditors. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Service Continuity Manager Akkodis are currently working in partnership with a global market leading client to recruit an IT Service Continuity Manager with proven experience of leading enterprise scale IT Service Continuity programmes from development to maintenance. Please note this role offers hybrid working opportunities. The Role As an IT Service Continuity Manager, you will be working closely with the IT Resilience Manager and wider team to support the technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement. You will develop, improve and implement the IT Service Continuity (ITSC) program, and help build relationships across the Business. You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services. The Responsibilities Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design. Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan. Integrating plans into data centre site recovery operations and running books. Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans. Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence. Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre. Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion. Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards. Supporting the organisation with the continual improvement program for ITSC and operational resilience. Completing ITSC plans and run-book walkthroughs with the IT operations team. The Requirements Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities. Ability to communicate effectively at all levels with a high level of persuasion. Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations. Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies. Knowledge of ITIL best practice methodologies including change, incident and problem management. Previous operational experience in IT Service or business continuity related fields. Experience of internal audits, collating evidence and presenting to auditors. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
IT Service Continuity Manager Akkodis are currently working in partnership with a global market leading client to recruit an IT Service Continuity Manager with proven experience of leading enterprise scale IT Service Continuity programmes from development to maintenance. Please note this role offers hybrid working opportunities. The Role As an IT Service Continuity Manager, you will be working closely with the IT Resilience Manager and wider team to support the technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement. You will develop, improve and implement the IT Service Continuity (ITSC) program, and help build relationships across the Business. You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services. The Responsibilities Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design. Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan. Integrating plans into data centre site recovery operations and running books. Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans. Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence. Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre. Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion. Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards. Supporting the organisation with the continual improvement program for ITSC and operational resilience. Completing ITSC plans and run-book walkthroughs with the IT operations team. The Requirements Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities. Ability to communicate effectively at all levels with a high level of persuasion. Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations. Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies. Knowledge of ITIL best practice methodologies including change, incident and problem management. Previous operational experience in IT Service or business continuity related fields. Experience of internal audits, collating evidence and presenting to auditors. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Mar 28, 2024
Full time
IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
An exciting opportunity has arisen for a Project Manager Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. Job Type: Permanent position Location: Wallingford, office based Salary: 35,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. As the Project Manager Team Leader, you will be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team. The successful candidate will have the following related skills / experience: Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively. Experience of meeting goals and objectives, committed to driving results both individually and as part of a team. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
Mar 28, 2024
Full time
An exciting opportunity has arisen for a Project Manager Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. Job Type: Permanent position Location: Wallingford, office based Salary: 35,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. As the Project Manager Team Leader, you will be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team. The successful candidate will have the following related skills / experience: Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively. Experience of meeting goals and objectives, committed to driving results both individually and as part of a team. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
Job Title: Project Manager - Synergy Location: Southampton, UK Salary: 35,000 contract: Permanent work pattern: On site Synergy are currently working with a world-leading Consumer goods organisation located in Southampton with a vacancy for a Project Manager. you will play a pivotal role in project planning and initiation, customer liaison, supply chain management, and continuous improvement. you will have the opportunity to contribute to process improvements and stay up-to-date with the latest advancements in sensory science and project management methodologies. It is important that the role holder is passionate about project management, sensory science, and customer satisfaction. Synergy, part of SRG, offer a range of scientific solutions to different Clients in the Life Sciences sector. We can offer a competitive salary, a range of excellent benefits and access to training & development opportunities within the role. Responsibilities: Collaborate with stakeholders, such as R&D, marketing, and quality assurance teams, to define project objectives, scope, and deliverables. Collaborate with internal operations team to ensure all planning, prioritisation and materials/resources are in place ahead of project go-live. Develop comprehensive project plans, including timelines and resource requirements. Conduct regular project status meetings, provide updates to stakeholders, and address any project-related issues or concerns. Act as the central point of contact for all project-related activities, facilitating communication and collaboration between client and operations. Coordinate with internal and external stakeholders to ensure alignment on project goals, timelines, and resource allocation. Collaborate with sensory scientists, sensory technicians, statisticians, and other team members to define sensory methodologies, sample preparation, and data collection processes. Present project results and recommendations to stakeholders, management, and cross-functional teams. Requirements: Experienced in sensory science, project management, or a related field. Knowledge of sensory evaluation techniques, experimental design, and statistical analysis. Proven experience in project management, preferably in a sensory research or consumer goods environment. Proficiency in using project management software and tools. Excellent organisational and multitasking skills, with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving abilities to address project challenges and risks. Ability to analyse and communicate statistical data to key stakeholders. Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Detail-orientated mindset with a focus on accuracy and quality. Ability to work under pressure and meet project deadlines. Knowledge of regulatory requirements and ethical guidelines related to sensory research is desirable. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Job Title: Project Manager - Synergy Location: Southampton, UK Salary: 35,000 contract: Permanent work pattern: On site Synergy are currently working with a world-leading Consumer goods organisation located in Southampton with a vacancy for a Project Manager. you will play a pivotal role in project planning and initiation, customer liaison, supply chain management, and continuous improvement. you will have the opportunity to contribute to process improvements and stay up-to-date with the latest advancements in sensory science and project management methodologies. It is important that the role holder is passionate about project management, sensory science, and customer satisfaction. Synergy, part of SRG, offer a range of scientific solutions to different Clients in the Life Sciences sector. We can offer a competitive salary, a range of excellent benefits and access to training & development opportunities within the role. Responsibilities: Collaborate with stakeholders, such as R&D, marketing, and quality assurance teams, to define project objectives, scope, and deliverables. Collaborate with internal operations team to ensure all planning, prioritisation and materials/resources are in place ahead of project go-live. Develop comprehensive project plans, including timelines and resource requirements. Conduct regular project status meetings, provide updates to stakeholders, and address any project-related issues or concerns. Act as the central point of contact for all project-related activities, facilitating communication and collaboration between client and operations. Coordinate with internal and external stakeholders to ensure alignment on project goals, timelines, and resource allocation. Collaborate with sensory scientists, sensory technicians, statisticians, and other team members to define sensory methodologies, sample preparation, and data collection processes. Present project results and recommendations to stakeholders, management, and cross-functional teams. Requirements: Experienced in sensory science, project management, or a related field. Knowledge of sensory evaluation techniques, experimental design, and statistical analysis. Proven experience in project management, preferably in a sensory research or consumer goods environment. Proficiency in using project management software and tools. Excellent organisational and multitasking skills, with the ability to manage multiple projects simultaneously. Strong analytical and problem-solving abilities to address project challenges and risks. Ability to analyse and communicate statistical data to key stakeholders. Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Detail-orientated mindset with a focus on accuracy and quality. Ability to work under pressure and meet project deadlines. Knowledge of regulatory requirements and ethical guidelines related to sensory research is desirable. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
About Us: Our client is a reputable multi-asset brokerage firm in London, specialising in luxury assets. They empower individuals to build wealth by acquiring prestigious timepieces, art, luxury handbags, coins, wine, and whisky. They provide education, secure premium insurance, and offer storage solutions to their clients. Description: We are seeking a skilled and highly-experienced in-house E-Commerce Manager to join their luxury assets company, and lead on the management and development of their overarching and rapidly evolving e-commerce plans in line with the growth strategy for 2024. Position Overview: The ideal candidate will be an expert and specialist in the digital retailing market, as well as having strong experience in the offline retail market, and how e-commerce strategies can improve key metrics such as footfall, revenue and most importantly customer experience. They will be incredibly adept at managing every aspect of their e-commerce function, and will also have proven experience working in luxury and tangible asset sectors within SMEs, in order to help continue to expand their offering of luxury assets, such as whisky, timepieces and art to the public. Responsibilities: Develop and execute the e-commerce strategy : Responsible for developing and implementing the overall e-commerce strategy in line with the company's goals, objectives, and budget. Identifying new revenue opportunities, analysing market trends and consumer behaviour, and ensuring the e-commerce platform is fully optimised for conversion and user experience. Implementing and overseeing marketing strategies : Responsible for overseeing, implementing and developing various marketing strategies that will shape your approach to e-commerce within the business. Drive revenue and profitability : Responsible for delivering revenue and profitability targets through the e-commerce channel. Managing the product portfolio, pricing strategies, and promotions to maximise sales and margins. Manage the e-commerce platform : Responsible for managing the e-commerce platform and ensuring it is optimised for performance, user experience, and scalability. This includes overseeing website design and functionality, payment processing, order management, and logistics. Building key relationships: You will be responsible for building and consolidating relationships that positively impact the business. Stock management and order fulfilment : Responsible for managing stock, procurement processes and ensuring orders are fulfilled, on both the e-commerce site, as well as physical store, providing the best customer experience possible. This will include identifying new and improved opportunities for stock procurement and fulfilment. Develop departmental and project-specific budgets : You will be responsible for developing budgets within your department, and project-specific budgets, as well as carrying out regular finance reviews to monitor spend and return on investment. Develop and manage testing strategies : You will be responsible for managing and developing testing strategies, including user and A/B testing, and will interpret this data to make data-driven decisions that benefit the business. Manage both online and physical store experiences: You will be responsible for the online e-commerce experience (stock, customer journey and experience, revenue etc.), but also the in-person store experience. Collaborate with internal stakeholders : You will work closely with other departments, including marketing, finance, and operations, to ensure that the e-commerce strategy aligns with the overall business strategy. Monitor and report on e-commerce performance : You will be responsible for monitoring and reporting on e-commerce performance, including sales, traffic, conversion rates, and customer acquisition costs, identify opportunities for improvement. Oversee the launch of various new products : You will be responsible for leading and overseeing the launch of new products within the brand, with strategic launches into new markets and sales avenues. Lead and develop the e-commerce team : Over time, you will be responsible for building and leading a high-performing e-commerce team as necessary for the business. This includes hiring, training, and mentoring staff Role Requirements: Background in a high-volume, e-commerce role, and a portfolio that showcases your skills and expertise in taking a business's e-commerce function from strength to strength - both in terms of traffic and revenue - through your employ of core e-commerce strategies Working within the luxury and/or tangible asset investment sector, within SMEs. Knowledge in the whisky cask sector would be advantageous. Working with both online and offline e-commerce A commercially orientated B2C/D2C e-commerce leader with a proven track record in combining strategic thinking with exemplary execution skills implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels working with CRM and CMS management platforms, particularly Hubspot CRM, Shopify, Webflow and Wordpress Analytics and reporting tools including but not limited to Google Analytics, Google Search Console, Semrush and AHRefs Highly adept with email marketing platforms and tools, as well as A/B testing tools such as Google Optimize Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. Why this role matters As Vonage's API Platform, global communication networks and channels grow the greater the need for implementing carrier and country regulation changes and compliance management to stop bad actors using our platform and provide customers with the secure, compliant services they need to operate in a changing global landscape. We are looking for a Senior Product Manager with a background in compliance who's looking to expand their experience and grow into a critical role that supports our products which have varying complex security, regulatory and compliance requirements across the global market. This is a pivotal role in the Product Team working transversely with other Product Managers and business owners to solve and assist in the implementation of software based compliance and regulatory requirements. What you will do Own the compliance strategy and roadmap- working with Carrier, Security, Legal, and individual Product Managers to provide solutions and manage delivery Own and deliver the roadmap- key regulatory changes such as Stir/Shaken, 10DLC, GDPR, Know Your Customer (KYC), and local market or industry specific requirements. Create and manage the processes to manage regulatory requests across the business; managing requirements, identifying market opportunities and managing communications coordinating with individual Product Managers for delivery Assist with identifying solutions to address compliance and regulatory requirements Design and monitor control systems to monitor compliance and detect violations of rules and internal policies What you will bring Experience working on-the-ground delivering compliance solutions for SaaS providers or similar services Subject matter expertise on local compliance regulations and requirements Knowledge of complex software systems, understanding of software development and processes within security and compliance realm Ability to work with different stakeholders across the business from software Engineers through to Finance, Security, Legal, Sales and Operations teams What is required for application Required Strong knowledge and experience in one or more of the following areas: fraud and regulations, Know Your Customer (KYC), ata sovereignty, privacy and data protection, payments, cloud security Previous experience of working with engineers to identify and implement compliance fixes and solutions A creative, inquiring, entrepreneurial mindset to lead on key initiatives, and build a compliance roadmap whilst managing uncertainty. Experience in heavily regulated industries such as Telco, Finance, Media, Governmental, Healthcare or Cloud industries Desired Excellent knowledge of reporting procedures and record keeping Methodical and diligent with outstanding planning abilities An analytical mind able to "see" the complexities of procedures and regulations Certified compliance professional is a plus Experience with Agile methodologies & tools (e.g. Scrum, Kanban) Experience using Jira, Confluence and project management tools Able to work with data in formats such as CSV, XML, JSON, etc. What is in it for you In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Mar 28, 2024
Full time
Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. Why this role matters As Vonage's API Platform, global communication networks and channels grow the greater the need for implementing carrier and country regulation changes and compliance management to stop bad actors using our platform and provide customers with the secure, compliant services they need to operate in a changing global landscape. We are looking for a Senior Product Manager with a background in compliance who's looking to expand their experience and grow into a critical role that supports our products which have varying complex security, regulatory and compliance requirements across the global market. This is a pivotal role in the Product Team working transversely with other Product Managers and business owners to solve and assist in the implementation of software based compliance and regulatory requirements. What you will do Own the compliance strategy and roadmap- working with Carrier, Security, Legal, and individual Product Managers to provide solutions and manage delivery Own and deliver the roadmap- key regulatory changes such as Stir/Shaken, 10DLC, GDPR, Know Your Customer (KYC), and local market or industry specific requirements. Create and manage the processes to manage regulatory requests across the business; managing requirements, identifying market opportunities and managing communications coordinating with individual Product Managers for delivery Assist with identifying solutions to address compliance and regulatory requirements Design and monitor control systems to monitor compliance and detect violations of rules and internal policies What you will bring Experience working on-the-ground delivering compliance solutions for SaaS providers or similar services Subject matter expertise on local compliance regulations and requirements Knowledge of complex software systems, understanding of software development and processes within security and compliance realm Ability to work with different stakeholders across the business from software Engineers through to Finance, Security, Legal, Sales and Operations teams What is required for application Required Strong knowledge and experience in one or more of the following areas: fraud and regulations, Know Your Customer (KYC), ata sovereignty, privacy and data protection, payments, cloud security Previous experience of working with engineers to identify and implement compliance fixes and solutions A creative, inquiring, entrepreneurial mindset to lead on key initiatives, and build a compliance roadmap whilst managing uncertainty. Experience in heavily regulated industries such as Telco, Finance, Media, Governmental, Healthcare or Cloud industries Desired Excellent knowledge of reporting procedures and record keeping Methodical and diligent with outstanding planning abilities An analytical mind able to "see" the complexities of procedures and regulations Certified compliance professional is a plus Experience with Agile methodologies & tools (e.g. Scrum, Kanban) Experience using Jira, Confluence and project management tools Able to work with data in formats such as CSV, XML, JSON, etc. What is in it for you In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.