Infrastructure Engineer

  • Birmingham City University
  • Birmingham, UK
  • Sep 01, 2020
Full time Information Technology

Job Description

Infrastructure Engineer

Birmingham City University

Faculty: Information Technology
School: Information Technology
Full Time, Fixed term – 3 years
Location: City Centre campus
Salary: £32,669 to £35,510 per annum (10% Market Supplement)
Ref No: 072020-268

We are looking for an Infrastructure Engineer who will be responsible for maintaining and administering our company's VM & Storage Estates. Your primary duties will include maintenance of server hardware, software, and other related systems. Performing business continuity operations, replacing faulty hardware components when necessary. You will also be working closely with the users of our network in order to identify potential issues and resolve existing problems.

To be a successful candidate, you will need to have a strong understanding of VMWare & Storage infrastructure and Network hardware. You will also need to be able to implement, administer, and troubleshoot Virtual Machine, Storage Nodes, Operating Systems (Windows 2003 – 2016), Citrix Netscape’s, DNS, Active Directory. A deep knowledge of application transport and network infrastructure protocols is highly desired.

Infrastructure Engineer Responsibilities:

Manage the daily operation of BCU virtual and physical servers, cloud platforms and networking infrastructure to provide a high level of availability for services across the organisation. 

  • Managing support tickets that have been escalated to the Infrastructure Team to ensure service issues are resolved in a timely fashion. Identifying persistent service issues and providing remedial action to prevent re-occurrence. 
  • Providing 3rd line support on all commonly used software and hardware
  • Manage the system monitoring of BCU infrastructure to mitigate against disruption to services and enable the team to respond pro-actively to system issues. 
  • Manage BCU data backup system to protect business critical information, systems and minimise data loss. Proactively monitoring all aspects of the backup ecosystem, identifying any issues and promptly resolving them. 
  • Manage the schedule and installation of updates and security patching of server operating systems, physical server, storage and networking devices to protect BCU infrastructure from security exploits, malware and viruses. 
  • Analyse BCU infrastructure, highlighting any areas of risk and putting forward suggestions for system improvements. 
  • Installation and configuration of physical server, storage and networking devices. 
  • Provide out of hours support when necessary. 
  • May be required to take on additional responsibilities as directed by management from time to time. 
  • Experience with Cirix Netscalers
  • Experience with PowerShell

For more information about the role please contact Ian Waterhouse at

Closing Date: 15/09/2020
Interview Date: TBC 




£32,669 to £35,510 per annum