Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Mar 27, 2024
Full time
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Technical Services Manager Sheffield Up to £45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Technical Services Manager Sheffield Up to £45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
You will like BSA liaison between technical and underwriting teams and developing new software systems within corporate financial services insurance client in Watford, Herts. You will like The Business Systems Developer - BSD, or Business Systems Analyst - BSA job itself where, reporting to the Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will be supporting Underwriters and the IT Team in delivering software solutions around Insurance systems/processes. The ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. More specifically: Configuring insurance system to meet binder specifications Producing project feasibility reports. Liaising with external suppliers or internal resources Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder Build SQL queries and use SQL to report on and modify databases. Translating Binder and Underwriters requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Drawing up specific proposals for modified or replacement systems. Presenting proposals and solutions to Underwriters. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. Drawing up a testing schedule for the product/model testing Being responsible for the implementation of projects. Planning and working flexibly to a deadline. Writing user manuals. Providing training to users of a new system. You will have To be successful as Business Systems Developer - BSD, or Business Systems Analyst - BSA you will ideally have a background in software development and / or analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to 'own' projects and issues is essential. Plus a healthy mix of the following: Understanding of SQL Ideally experience with Websure Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to learn and understand Insurance and Financial Applications and functionality. Able to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good verbal and written communications. Must assume responsibility for accuracy and timeliness of work product. Ability to work autonomously and take ownership of issues / tasks. You will get As a Business Systems Developer you will enjoy a competitive salary to £35K-£45K+ Package. You can apply To Business Systems Developer - BSD by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 27, 2024
Full time
You will like BSA liaison between technical and underwriting teams and developing new software systems within corporate financial services insurance client in Watford, Herts. You will like The Business Systems Developer - BSD, or Business Systems Analyst - BSA job itself where, reporting to the Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will be supporting Underwriters and the IT Team in delivering software solutions around Insurance systems/processes. The ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. More specifically: Configuring insurance system to meet binder specifications Producing project feasibility reports. Liaising with external suppliers or internal resources Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder Build SQL queries and use SQL to report on and modify databases. Translating Binder and Underwriters requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Drawing up specific proposals for modified or replacement systems. Presenting proposals and solutions to Underwriters. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. Drawing up a testing schedule for the product/model testing Being responsible for the implementation of projects. Planning and working flexibly to a deadline. Writing user manuals. Providing training to users of a new system. You will have To be successful as Business Systems Developer - BSD, or Business Systems Analyst - BSA you will ideally have a background in software development and / or analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to 'own' projects and issues is essential. Plus a healthy mix of the following: Understanding of SQL Ideally experience with Websure Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to learn and understand Insurance and Financial Applications and functionality. Able to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good verbal and written communications. Must assume responsibility for accuracy and timeliness of work product. Ability to work autonomously and take ownership of issues / tasks. You will get As a Business Systems Developer you will enjoy a competitive salary to £35K-£45K+ Package. You can apply To Business Systems Developer - BSD by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
You will like BSA liaison between technical and underwriting teams and developing new software systems within corporate financial services insurance client in Watford, Herts. You will like The Business Systems Developer - BSD, or Business Systems Analyst BSA job itself where, reporting to the Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will be supporting Underwriters and the IT Team in delivering software solutions around Insurance systems/processes. The ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. More specifically: Configuring insurance system to meet binder specifications Producing project feasibility reports. Liaising with external suppliers or internal resources Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder Build SQL queries and use SQL to report on and modify databases. Translating Binder and Underwriters requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Drawing up specific proposals for modified or replacement systems. Presenting proposals and solutions to Underwriters. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. Drawing up a testing schedule for the product/model testing Being responsible for the implementation of projects. Planning and working flexibly to a deadline. Writing user manuals. Providing training to users of a new system. You will have To be successful as Business Systems Developer - BSD, or Business Systems Analyst BSA you will ideally have a background in software development and / or analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to own projects and issues is essential. Plus a healthy mix of the following: Understanding of SQL Ideally experience with Websure Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to learn and understand Insurance and Financial Applications and functionality. Able to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good verbal and written communications. Must assume responsibility for accuracy and timeliness of work product. Ability to work autonomously and take ownership of issues / tasks. You will get As a Business Systems Developer you will enjoy a competitive salary to £35K-£45K+ Package. You can apply To Business Systems Developer - BSD by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Mar 26, 2024
Full time
You will like BSA liaison between technical and underwriting teams and developing new software systems within corporate financial services insurance client in Watford, Herts. You will like The Business Systems Developer - BSD, or Business Systems Analyst BSA job itself where, reporting to the Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will be supporting Underwriters and the IT Team in delivering software solutions around Insurance systems/processes. The ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. More specifically: Configuring insurance system to meet binder specifications Producing project feasibility reports. Liaising with external suppliers or internal resources Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder Build SQL queries and use SQL to report on and modify databases. Translating Binder and Underwriters requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Drawing up specific proposals for modified or replacement systems. Presenting proposals and solutions to Underwriters. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. Drawing up a testing schedule for the product/model testing Being responsible for the implementation of projects. Planning and working flexibly to a deadline. Writing user manuals. Providing training to users of a new system. You will have To be successful as Business Systems Developer - BSD, or Business Systems Analyst BSA you will ideally have a background in software development and / or analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to own projects and issues is essential. Plus a healthy mix of the following: Understanding of SQL Ideally experience with Websure Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to learn and understand Insurance and Financial Applications and functionality. Able to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good verbal and written communications. Must assume responsibility for accuracy and timeliness of work product. Ability to work autonomously and take ownership of issues / tasks. You will get As a Business Systems Developer you will enjoy a competitive salary to £35K-£45K+ Package. You can apply To Business Systems Developer - BSD by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Great opportunity for an Operational Team Lead to join a leading business in the travel industry. With over 1 MIL customers it operates across the UK and provides a wide range of services and benefits to its customers. For this role you will report to the Service Delivery Manager. You will have 3 direct reports within the Operations team and will be responsible for ensuring the efficient and effect operation of their systems. You need to ensure the team follow defined processes and meet service level agreements, including management of data processing and secure transfers. Key Responsibilities: Lead the Operations Team providing operational support for key business functions Establish processes, standards and behaviour for the team Liaise with internal teams, stakeholders and support partners to maintain support and services. Prioritise workload and manage team resources, while also ensuring objectives and KPI's are achieved. Technical Knowledge: Extensive IT support skills Good knowledge of Microsoft Windows, Active Directory and SAP In-depth knowledge of printer management, workflow, functionality and print quality Knowledge of secure data transfer processes ITIL Service Management knowledge Salary and Working Policy: Up to £45K Flexible working - Hybrid, based in Reigate If you're interested in this opportunity and would like to know more, please either contact me directly, or apply through this advert and I will contact you ASAP. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Mar 26, 2024
Full time
Great opportunity for an Operational Team Lead to join a leading business in the travel industry. With over 1 MIL customers it operates across the UK and provides a wide range of services and benefits to its customers. For this role you will report to the Service Delivery Manager. You will have 3 direct reports within the Operations team and will be responsible for ensuring the efficient and effect operation of their systems. You need to ensure the team follow defined processes and meet service level agreements, including management of data processing and secure transfers. Key Responsibilities: Lead the Operations Team providing operational support for key business functions Establish processes, standards and behaviour for the team Liaise with internal teams, stakeholders and support partners to maintain support and services. Prioritise workload and manage team resources, while also ensuring objectives and KPI's are achieved. Technical Knowledge: Extensive IT support skills Good knowledge of Microsoft Windows, Active Directory and SAP In-depth knowledge of printer management, workflow, functionality and print quality Knowledge of secure data transfer processes ITIL Service Management knowledge Salary and Working Policy: Up to £45K Flexible working - Hybrid, based in Reigate If you're interested in this opportunity and would like to know more, please either contact me directly, or apply through this advert and I will contact you ASAP. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Technical Services Manager Sheffield Up to 45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 22, 2024
Full time
Technical Services Manager Sheffield Up to 45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have an Permanent opportunity for Technical Specialist role based in UK - Full Remote . Job Title: Technical Specialist. Location: Remote UK (WFH). Job type: Permanent. Salary Range: £45K up to £50K + Benefits. Team purpose: The team provides 3rd level enterprise workspace support to multiple customers internationally. This includes, among others: operating system deployment, software update deployment, software distribution, malware etc. support for a variety of end users devices consisting of Laptops, Desktops, Tablets, Phones, iMacs and thin clients. The team responsibilities also include Printer support, Citrix End-User support and elements of the Microsoft 365 service offering. All Incidents and Requests are to be resolved within SLA as these would have impact on our customer's ability to function as a business. The team normally works during European business hours. Role: The suitable candidate in this role will provide remote 3rd line technical support, including incident resolution and request handling, primarily regarding Microsoft Endpoint Manager and Windows clients for our global customers. Primary Responsibilities Manage and support customer client environments built with Windows client OS, AD GPO, Microsoft Endpoint manager (patching, software deployment, ), Windows Defender Respond to and resolve assigned incidents as well as implement requests and changes within prescribed SLAs and take appropriate actions to ensure none of them exceed their SLA or cause unforeseen business impact. Technical & Process Skills/Experience Excellent troubleshooting and logical reasoning skills. Experience working in a customer support team on the relevant technologies and products. Thorough knowledge of Windows 10/11 and endpoint technologies (eg Windows Defender, AD Group Policies). Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow. Experience with cross-functional working and cultural sensitivities in a multi-customer environment. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Sep 24, 2022
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have an Permanent opportunity for Technical Specialist role based in UK - Full Remote . Job Title: Technical Specialist. Location: Remote UK (WFH). Job type: Permanent. Salary Range: £45K up to £50K + Benefits. Team purpose: The team provides 3rd level enterprise workspace support to multiple customers internationally. This includes, among others: operating system deployment, software update deployment, software distribution, malware etc. support for a variety of end users devices consisting of Laptops, Desktops, Tablets, Phones, iMacs and thin clients. The team responsibilities also include Printer support, Citrix End-User support and elements of the Microsoft 365 service offering. All Incidents and Requests are to be resolved within SLA as these would have impact on our customer's ability to function as a business. The team normally works during European business hours. Role: The suitable candidate in this role will provide remote 3rd line technical support, including incident resolution and request handling, primarily regarding Microsoft Endpoint Manager and Windows clients for our global customers. Primary Responsibilities Manage and support customer client environments built with Windows client OS, AD GPO, Microsoft Endpoint manager (patching, software deployment, ), Windows Defender Respond to and resolve assigned incidents as well as implement requests and changes within prescribed SLAs and take appropriate actions to ensure none of them exceed their SLA or cause unforeseen business impact. Technical & Process Skills/Experience Excellent troubleshooting and logical reasoning skills. Experience working in a customer support team on the relevant technologies and products. Thorough knowledge of Windows 10/11 and endpoint technologies (eg Windows Defender, AD Group Policies). Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow. Experience with cross-functional working and cultural sensitivities in a multi-customer environment. Intelligent Resource Limited acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Infrastructure Engineer (Linux) Salary circa £45k Plus benefits Work from home up to 3 days Head office in Preston The Opportunity This is an excellent opportunity for a Infrastructure Engineer to join our client who specialise in digital and network solutions to the words most prestigious sporting teams and events. Their products are used by the vast majority of the Premiership football clubs and their solutions also span across motor racing, horse racing, rugby and concert venues around the world. This is a unique chance to take your skills with Linux, Juniper or Cisco into a new arena that will see you working on some of the most interesting sporting projects and clients in the UK. You will work closely with the IT Operations Manager and has committed to helping their team achieve accreditations and to develop your skills and experience. It's a small team, so you will have plenty of chance to make an impact and get exposure to different and varying projects and be involved in design and implementation of bespoke network and IT solutions Sound interesting? Then read on. The Role As the Infrastructure Engineer you will have the chance to work flexibly from home and split the remainder of your time between being on site in Preston and on client sites/projects. Your role involves: Maintaining the security and monitoring of infrastructure and network- Juniper or Cisco Install, configure and maintain operating systems on all production and development environments 3rd Line escalation for IT requests as required An exhaustive job duties list will be supplied further down the line. Your Background We believe you will be a success in this role if you have; A understanding of Linux and Windows (Server 2) administration Network Management - Juniper or Cisco ability to configure VLAN's, QoS, PIM. IT Infrastructure management, design, and implementation 3rd Line support experience Knowledge of AWS and Azure cloud services The Next Steps If this sounds like you, or you would like to find out more about this opportunity then you have two options: * Call Stephen at CRG TEC to have a chat. We are really open about the role and opportunity and challenges, so if you need to find out more before committing, no problem. * If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further. We really look forward to speaking with you
Oct 07, 2021
Full time
Infrastructure Engineer (Linux) Salary circa £45k Plus benefits Work from home up to 3 days Head office in Preston The Opportunity This is an excellent opportunity for a Infrastructure Engineer to join our client who specialise in digital and network solutions to the words most prestigious sporting teams and events. Their products are used by the vast majority of the Premiership football clubs and their solutions also span across motor racing, horse racing, rugby and concert venues around the world. This is a unique chance to take your skills with Linux, Juniper or Cisco into a new arena that will see you working on some of the most interesting sporting projects and clients in the UK. You will work closely with the IT Operations Manager and has committed to helping their team achieve accreditations and to develop your skills and experience. It's a small team, so you will have plenty of chance to make an impact and get exposure to different and varying projects and be involved in design and implementation of bespoke network and IT solutions Sound interesting? Then read on. The Role As the Infrastructure Engineer you will have the chance to work flexibly from home and split the remainder of your time between being on site in Preston and on client sites/projects. Your role involves: Maintaining the security and monitoring of infrastructure and network- Juniper or Cisco Install, configure and maintain operating systems on all production and development environments 3rd Line escalation for IT requests as required An exhaustive job duties list will be supplied further down the line. Your Background We believe you will be a success in this role if you have; A understanding of Linux and Windows (Server 2) administration Network Management - Juniper or Cisco ability to configure VLAN's, QoS, PIM. IT Infrastructure management, design, and implementation 3rd Line support experience Knowledge of AWS and Azure cloud services The Next Steps If this sounds like you, or you would like to find out more about this opportunity then you have two options: * Call Stephen at CRG TEC to have a chat. We are really open about the role and opportunity and challenges, so if you need to find out more before committing, no problem. * If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further. We really look forward to speaking with you
EasyWeb Recruitment as t/a Verticality Ltd
Godalming, United Kingdom
Head of Global Systems This is a fantastic opportunity to join a progressive and leading global farm animal welfare charity. Compassion in World Farming is the leading international farm animal welfare organisation, actively campaigning to improve the lives of farmed animals around the world. You could join us in fighting factory farming – the biggest form of animal cruelty on the planet. Position: Head of Global Systems Location: Godalming, Surrey Contract type: Full Time, Permanent Salary: Circa £45k Closing Date: 24th November About the Role: Do you get excited by the possibilities technology can enable? Can you inspire others to look beyond the usual? Information technology is at the heart of our organisation, and we are proud of our ability to change and adapt in an International NGO. We are looking for an impressive, talented IT Manager to lead and manage our small ICT team as we embark on our most ambitious programme of organisational growth. You will lead the ongoing development of the IT strategy for the organisation, moving the influence and use of technology from a support role to a strategic enabler. You will also ensure the day-to-day operations and maintenance of the IT Network and Infrastructure, ensuring reliability, security, disaster recovery and future readiness. Additionally, you will give advice and guidance to the Senior Management Team and other staff members on the legal, security and data compliance obstacles technology brings. You will advise on how the business can best use new and existing technology and workplace resources to improve the effectiveness of the organisation. You will also be responsible for managing the expenditure budget for the function, and monitor agreed performance indicators. About You: The successful candidate will have significant experience of leading an IT function, application and infrastructure services, working with external system providers. You will have a clear understanding and practical knowledge of IT applications and technical disciplines, including process redesign, systems development and service/project delivery. Additionally, you will have a dynamic approach in establishing and improving data quality and use across the organisation and you will be experienced in inspiring, motivating and developing IT teams. You will also have excellent interpersonal and oral communication skills with the ability to present, negotiate, consult, influence and build credibility with internal and external stakeholders at all levels. You may have experience of the following: Head of Global Systems, Head of IT, Global Systems Manager, IT Manager, Infrastructure Manager, Network Manager, IT Project Manager, Charity, Charities, Third Sector, NFP, Not for Profit etc. This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
Nov 09, 2017
Full time
Head of Global Systems This is a fantastic opportunity to join a progressive and leading global farm animal welfare charity. Compassion in World Farming is the leading international farm animal welfare organisation, actively campaigning to improve the lives of farmed animals around the world. You could join us in fighting factory farming – the biggest form of animal cruelty on the planet. Position: Head of Global Systems Location: Godalming, Surrey Contract type: Full Time, Permanent Salary: Circa £45k Closing Date: 24th November About the Role: Do you get excited by the possibilities technology can enable? Can you inspire others to look beyond the usual? Information technology is at the heart of our organisation, and we are proud of our ability to change and adapt in an International NGO. We are looking for an impressive, talented IT Manager to lead and manage our small ICT team as we embark on our most ambitious programme of organisational growth. You will lead the ongoing development of the IT strategy for the organisation, moving the influence and use of technology from a support role to a strategic enabler. You will also ensure the day-to-day operations and maintenance of the IT Network and Infrastructure, ensuring reliability, security, disaster recovery and future readiness. Additionally, you will give advice and guidance to the Senior Management Team and other staff members on the legal, security and data compliance obstacles technology brings. You will advise on how the business can best use new and existing technology and workplace resources to improve the effectiveness of the organisation. You will also be responsible for managing the expenditure budget for the function, and monitor agreed performance indicators. About You: The successful candidate will have significant experience of leading an IT function, application and infrastructure services, working with external system providers. You will have a clear understanding and practical knowledge of IT applications and technical disciplines, including process redesign, systems development and service/project delivery. Additionally, you will have a dynamic approach in establishing and improving data quality and use across the organisation and you will be experienced in inspiring, motivating and developing IT teams. You will also have excellent interpersonal and oral communication skills with the ability to present, negotiate, consult, influence and build credibility with internal and external stakeholders at all levels. You may have experience of the following: Head of Global Systems, Head of IT, Global Systems Manager, IT Manager, Infrastructure Manager, Network Manager, IT Project Manager, Charity, Charities, Third Sector, NFP, Not for Profit etc. This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
Graduate Win-Back Manager
Location: London
Salary: £30-35k (OTE £45-50k)
REF: LONSP7028
Sector: Technology
Catering to organisations across the globe, our client is the number one SharePoint alternative for enterprise content collaboration. With co-headquarters in London and San Francisco, you will be joining the company in the centre of all the action! Our client work with 80% of the Fortune 500 as well as over 100,000 companies worldwide – their continued success has led to the expansion of their team.
Your role: Graduate Win-Back Manager
- Responsible for “winning-back” previous or dormant accounts
- Proactively contact companies
- Manage the whole sales process
- Research and collect information on reasons for client loss (including competitors` offers)
- Ensure smooth transition of customer responsibility from yourself to the relevant Account Manager
- Accurately forecast business opportunities
Reporting to the Business Operations Manager, your role will be centred on reigniting relationships with clients that have become dormant, as well as sparking up new business and developing strong relationships with prospective clients to ensure retention rates remain high. The ideal candidate will be confident and tenacious when contacting new clients – if this sounds like you, our client wants to hear from you! Apply today.
What you get:
- Competitive salary of £30k-£35k
- Great OTE of £45k-£50k
- Mobile phone
- Laptop
- Fantastic progression opportunities
- Company Holidays
- Social events/nights out
What you need:
- Educated to degree level
- 1 to 2+ years` experience in Account & Renewal Management, ideally within a SaaS environment
- Excellent communication/interpersonal skills
- Highly self-motivated
Next Steps:
If you require this job specification or to apply in an alternate format please visit the Pareto website.
(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven`t heard from us within 28 days please consider your application to have been unsuccessful.)
May 03, 2017
Graduate Win-Back Manager
Location: London
Salary: £30-35k (OTE £45-50k)
REF: LONSP7028
Sector: Technology
Catering to organisations across the globe, our client is the number one SharePoint alternative for enterprise content collaboration. With co-headquarters in London and San Francisco, you will be joining the company in the centre of all the action! Our client work with 80% of the Fortune 500 as well as over 100,000 companies worldwide – their continued success has led to the expansion of their team.
Your role: Graduate Win-Back Manager
- Responsible for “winning-back” previous or dormant accounts
- Proactively contact companies
- Manage the whole sales process
- Research and collect information on reasons for client loss (including competitors` offers)
- Ensure smooth transition of customer responsibility from yourself to the relevant Account Manager
- Accurately forecast business opportunities
Reporting to the Business Operations Manager, your role will be centred on reigniting relationships with clients that have become dormant, as well as sparking up new business and developing strong relationships with prospective clients to ensure retention rates remain high. The ideal candidate will be confident and tenacious when contacting new clients – if this sounds like you, our client wants to hear from you! Apply today.
What you get:
- Competitive salary of £30k-£35k
- Great OTE of £45k-£50k
- Mobile phone
- Laptop
- Fantastic progression opportunities
- Company Holidays
- Social events/nights out
What you need:
- Educated to degree level
- 1 to 2+ years` experience in Account & Renewal Management, ideally within a SaaS environment
- Excellent communication/interpersonal skills
- Highly self-motivated
Next Steps:
If you require this job specification or to apply in an alternate format please visit the Pareto website.
(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven`t heard from us within 28 days please consider your application to have been unsuccessful.)
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
Sep 09, 2016
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
Sep 09, 2016
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
Sep 09, 2016
We are on the hunt for some first class digital and data talent to head up a multifunctional team providing digital builds and data operations within a leading integrated marketing agency. If you are a digital and data guru used to working with clients and their briefs, and directly managing a team to fulfil these then we would like to hear from you.
The Company.
If you like the idea of working for a leading integrated marketing agency nestled in the Cotswolds, then this is the role for you. Specialising in digital and data based marketing, this agency is engaging and energetic and looking for socialable and outgoing individuals to join their growing team. They are part of the biggest marketing groups in the world and their portfolio includes some big name blue-chip clients.
The Role.
As Head of Technical Delivery you will be managing a team or around 20 via 3 direct reports to provide a consistent and cohesive digital and data services output. It goes without saying that this will need to be of the highest quality and to time and budget. Your digital team will be made up of broad skilled developers responsible for digital builds – from sophisticated emails to smaller websites, as well as bespoke in-house development tools. On the data side you will manage the team responsible for providing top notch operational database services including data loads, report building and SQL extracts. This is a brand new role and in order to marry these teams together effectively you are going to need to be a real people person. You will form a key point of contact between your team and the client services team and so will need to be able to provide technical support and guidance in order to
ensure that client briefs are met with solutions that are not only fit for purpose, but also forward thinking to keep clients ahead of the curve.
The experience we need.
The perfect candidate for this Head of Technical Delivery role will need
- A background in digital / data marketing
- Direct managerial experience
- Good working knowledge of using marketing and customer management software and tools
- A proactive approach to any problem, with the ability to stay calm under pressure when the solution is not always clear
- A tenacious and enquiring disposition with a good degree of gravitas
What you`ll get in return.
In reward for your hard work you will receive a salary between £45K-£55K as well as 25 days holiday, Christmas closedown, your birthday off (Yippee), pension, cycle to work scheme, staff socials and more
How to apply.
If this sounds of interest, then please click the apply button right away!
For more information on this or similar roles, please give Dan a call
Electronics Research and Development Engineer - Job Description
We are a rapidly growing company that requires a research and development engineer that will keep the big picture in focus whilst diving into unique engineering challenges. This is a critical role as the company is proud of its reputation as a provider of well-designed, leading edge products that not only meets customers’ expectations but exceeds them.
Role
· Lead and work on complex, multi-disciplinary engineering projects
· Develop and maintain the bespoke software
· Develop and maintain hardware (electronics)
· Report to R&D Manager
· Regularly create project updates – Budgetary, technical and schedule reports
· Support and train staff in a technical capacity
· Customer technical support
· Product development and improvement
Skills
· Experience in PCB design and electronics
· Knowledge of embedded systems and microcontrollers desirable (.net)
· Fault finding and technical support
· Strong team player
· Exceptional time management and interpersonal abilities
Responsibilities
· Day to day leadership of R&D projects with a focus on budget, timeline and scope
· Identify future opportunities for product development and improvement
· Adhere to project schedules, identify potential risks and lead regular project status meetings to update the R&D manager and other staff
· Regularly support customers in a technical capacity
· Regularly support production, operations and sales in a technical capacity
Sep 09, 2016
Electronics Research and Development Engineer - Job Description
We are a rapidly growing company that requires a research and development engineer that will keep the big picture in focus whilst diving into unique engineering challenges. This is a critical role as the company is proud of its reputation as a provider of well-designed, leading edge products that not only meets customers’ expectations but exceeds them.
Role
· Lead and work on complex, multi-disciplinary engineering projects
· Develop and maintain the bespoke software
· Develop and maintain hardware (electronics)
· Report to R&D Manager
· Regularly create project updates – Budgetary, technical and schedule reports
· Support and train staff in a technical capacity
· Customer technical support
· Product development and improvement
Skills
· Experience in PCB design and electronics
· Knowledge of embedded systems and microcontrollers desirable (.net)
· Fault finding and technical support
· Strong team player
· Exceptional time management and interpersonal abilities
Responsibilities
· Day to day leadership of R&D projects with a focus on budget, timeline and scope
· Identify future opportunities for product development and improvement
· Adhere to project schedules, identify potential risks and lead regular project status meetings to update the R&D manager and other staff
· Regularly support customers in a technical capacity
· Regularly support production, operations and sales in a technical capacity