We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
Mar 29, 2024
Full time
About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Mar 28, 2024
Full time
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Employer description: Dasuni Provides high quality managed IT services to businesses based in London and abroad. They operate in the following areas: IT infrastructure and services management, IT security services, Cloud services, Connectivity, and IT Strategy & Planning. Their mission is to provide flexible IT support and services to their clients, with a passion for technology, as well as excellent customer service within a happy team environment. Overview: They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue. Salary: £16,000 per annum. Primary responsibilities: Answer helpdesk calls Help customer with 1st line issues such as password reset Setup of hardware i.e. printers, mobile phones, desktops, laptops Create email accounts and other cloud services Work as part of projects to rollout anti-virus and other security software where required Creating tickets on PSA Creating quotes Remote support for customers Onsite support for 1st line tasks such as setting up desktops/laptops Desirable skills / Personal qualities: Quick learner Confident and professional on phones and in person Some IT knowledge a plus Good communications skills Work of own initiative Ability to work logically when faced with IT issues Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 9am to 5pm Monday to Friday / 35hrs a week. Benefits: Cycle-scheme Tech-scheme Regular team socials Pension contribution Free tea/coffee in the office Casual dress code Office located outside Boston Manor Station (Piccadilly Line) Future prospects: There will be an opportunity to obtain a full-time position after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer description: Dasuni Provides high quality managed IT services to businesses based in London and abroad. They operate in the following areas: IT infrastructure and services management, IT security services, Cloud services, Connectivity, and IT Strategy & Planning. Their mission is to provide flexible IT support and services to their clients, with a passion for technology, as well as excellent customer service within a happy team environment. Overview: They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue. Salary: £16,000 per annum. Primary responsibilities: Answer helpdesk calls Help customer with 1st line issues such as password reset Setup of hardware i.e. printers, mobile phones, desktops, laptops Create email accounts and other cloud services Work as part of projects to rollout anti-virus and other security software where required Creating tickets on PSA Creating quotes Remote support for customers Onsite support for 1st line tasks such as setting up desktops/laptops Desirable skills / Personal qualities: Quick learner Confident and professional on phones and in person Some IT knowledge a plus Good communications skills Work of own initiative Ability to work logically when faced with IT issues Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 9am to 5pm Monday to Friday / 35hrs a week. Benefits: Cycle-scheme Tech-scheme Regular team socials Pension contribution Free tea/coffee in the office Casual dress code Office located outside Boston Manor Station (Piccadilly Line) Future prospects: There will be an opportunity to obtain a full-time position after successfully completing the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: We are seeking a Senior Citrix Engineer to join the busy and dynamic Infrastructure Architecture Team. You will administer the day-to-day operations of the Citrix VDI Infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of Citrix infrastructure operations, services, projects, and initiatives. Manage and maintain the Citrix Work Plan, and the delivery of the Citrix Annual Continuous Service Improvement Plan. What you'll need to succeed: Extensive experience with Citrix XenDesktop, Citrix Cloud, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking Expertise in applications packaging, databases, storage, networking, and security Knowledge of PowerShell scripting and automation Experience in managing complex multi-site Citrix infrastructure operations Experience with Citrix service upgrades and migrations Experience of Control Up desirable Experience in project management and delivery Evidence of recent Citrix certifications to Professional level desirable Excellent demand management, planning, organisation, and prioritisation skills Experience with ITIL environments and processes, preferably using ServiceNow Ability to undertake out-of-hours work, during the evenings and at weekends. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 20/03, 2nd interviews 21-22/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 28, 2024
Full time
About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: We are seeking a Senior Citrix Engineer to join the busy and dynamic Infrastructure Architecture Team. You will administer the day-to-day operations of the Citrix VDI Infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of Citrix infrastructure operations, services, projects, and initiatives. Manage and maintain the Citrix Work Plan, and the delivery of the Citrix Annual Continuous Service Improvement Plan. What you'll need to succeed: Extensive experience with Citrix XenDesktop, Citrix Cloud, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking Expertise in applications packaging, databases, storage, networking, and security Knowledge of PowerShell scripting and automation Experience in managing complex multi-site Citrix infrastructure operations Experience with Citrix service upgrades and migrations Experience of Control Up desirable Experience in project management and delivery Evidence of recent Citrix certifications to Professional level desirable Excellent demand management, planning, organisation, and prioritisation skills Experience with ITIL environments and processes, preferably using ServiceNow Ability to undertake out-of-hours work, during the evenings and at weekends. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 20/03, 2nd interviews 21-22/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London, and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for an Infrastructure Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. What you'll need to succeed: 5+ years of Windows Active Directory and server administration Experience in managing hundreds of server VM?s in a VMware vSphere and MS Active Directory domain environment, synchronised with Azure AD/Entra ID Experience with enterprise data storage systems Office 365 administration and PowerShell scripting Advanced troubleshooting, root cause analysis, and optimisation experience Knowledge of VMware virtualised infrastructure and operations Experience with enterprise data storage systems Experience of managing complex LAN, WAN infrastructure, and data centre operations and exposure to SIEM operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 26/03, 2nd interviews 27-28/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 28, 2024
Full time
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This is a full-time permanent role, with hybrid working (at least two days in the office). You will be based at our office in Farringdon, London, and will be required to travel to our office in Twickenham on Tuesdays for weekly team meetings. This role: We are recruiting for an Infrastructure Engineer to join the busy and dynamic Infrastructure Architecture Team. You will be joining at an interesting time in the growing team where you will be afforded the opportunity to make your mark on the Microsoft Active Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. What you'll need to succeed: 5+ years of Windows Active Directory and server administration Experience in managing hundreds of server VM?s in a VMware vSphere and MS Active Directory domain environment, synchronised with Azure AD/Entra ID Experience with enterprise data storage systems Office 365 administration and PowerShell scripting Advanced troubleshooting, root cause analysis, and optimisation experience Knowledge of VMware virtualised infrastructure and operations Experience with enterprise data storage systems Experience of managing complex LAN, WAN infrastructure, and data centre operations and exposure to SIEM operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 26/03, 2nd interviews 27-28/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
About Us: Kuiper Technology is an expanding IT reseller based in Birmingham, committed to delivering exceptional service to our clients. We are currently seeking enthusiastic and dynamic individuals to join our team. Overview: As a 1st Line Engineer Apprentice at Kuiper Technology, you'll play a pivotal role in providing technical support to our external customers and internal staff. This role involves troubleshooting hardware and software issues via phone, email, and on-site visits. Responsibilities: Provide 1st line technical support, addressing queries promptly via phone, email, or in-person Uphold high standards of customer service, adhering to service management principles Ensure SLAs are met for responding to and resolving service tickets Take ownership of user problems, proactively seeking resolutions Maintain comprehensive documentation by logging all calls and incidents Collaborate with IT support team members to resolve complex issues Liaise with third-party suppliers and vendors to resolve escalated issues Handle alert tickets and escalate as necessary What we are looking for: Essential skills and attributes: Strong communication skills, both verbal and written Proficiency with Microsoft Office suite (Word, Excel, Outlook) IT literate with a passion for the industry Beneficial: Having a full UK driving license is preferred, but is not essential to apply. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What We Offer: Joining Kuiper Technology means joining a vibrant and supportive team environment. Here's what we provide: Competitive salary Perk package including: discounts at shops, cinemas, and local gyms Social events to foster team bonding Friendly, lively, and fast-paced working environment Additional training opportunities for dedicated employees Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
About Us: Kuiper Technology is an expanding IT reseller based in Birmingham, committed to delivering exceptional service to our clients. We are currently seeking enthusiastic and dynamic individuals to join our team. Overview: As a 1st Line Engineer Apprentice at Kuiper Technology, you'll play a pivotal role in providing technical support to our external customers and internal staff. This role involves troubleshooting hardware and software issues via phone, email, and on-site visits. Responsibilities: Provide 1st line technical support, addressing queries promptly via phone, email, or in-person Uphold high standards of customer service, adhering to service management principles Ensure SLAs are met for responding to and resolving service tickets Take ownership of user problems, proactively seeking resolutions Maintain comprehensive documentation by logging all calls and incidents Collaborate with IT support team members to resolve complex issues Liaise with third-party suppliers and vendors to resolve escalated issues Handle alert tickets and escalate as necessary What we are looking for: Essential skills and attributes: Strong communication skills, both verbal and written Proficiency with Microsoft Office suite (Word, Excel, Outlook) IT literate with a passion for the industry Beneficial: Having a full UK driving license is preferred, but is not essential to apply. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What We Offer: Joining Kuiper Technology means joining a vibrant and supportive team environment. Here's what we provide: Competitive salary Perk package including: discounts at shops, cinemas, and local gyms Social events to foster team bonding Friendly, lively, and fast-paced working environment Additional training opportunities for dedicated employees Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Groupe Atlantic is an international group, founded in 1968 by two engineers, Paul Radat and Pierre Lamoure. We are experts in providing thermal comfort equipment which is a universal need. Overview: We are pleased to announce that, in conjunction with QA Training, we are looking to recruit a Digital Services Apprentice to assist with the duties of the Groupe Atlantic UK Division Service Desk. The position represents an excellent opportunity to join a dynamic Digital Services team as frontline support, with exposure to a number of varied tasks in order to develop their IT skills across an 18-month Level 3 Information Communications Technician Apprenticeship. The successful candidate will be exposed to many modern Digital technologies and platforms that are in use across our division and will be working alongside a wide range of highly skilled colleagues in a fast-paced busy team. This is a great environment to learn and develop both professionally and personally. Key Accountabilities include: Answering incoming calls to address IT inquiries or support requests Logging and documenting IT issues or service requests submitted by users Communicating with users to gather necessary information and provide updates on request statuses Managing user accounts within IT systems, including setup, modification, and termination Assisting in IT procurement processes under the direction of the Service Desk Manager Configuring desktop and laptop PCs using imaging software for standardized deployment Setting up and configuring Android and Apple mobile devices using Mobile Device Management software Providing troubleshooting support for PC and software-related issues to end-users What we are looking for: Essential requirements include: Computer literate with knowledge of Microsoft Packages Professional and customer service-focused attitude Confident, polite, and friendly demeanor Ability to follow instructions and solve problems effectively Smart appearance and punctuality Strong communication skills, both written and verbal Positive attitude with a willingness to learn and work well in a team Being a driver would be beneficial but is not essential to apply for the position. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Annual pay review Employee discounts 25 days, plus 8 bank holidays Competitive work Pension Scheme Career progression opportunities once the apprenticeship is completed Equal Opportunities: Applicants should display behaviors in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.Ideal Boilers is an Equal Opportunities and Age Positive Employer. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 27, 2024
Full time
Employer description: Groupe Atlantic is an international group, founded in 1968 by two engineers, Paul Radat and Pierre Lamoure. We are experts in providing thermal comfort equipment which is a universal need. Overview: We are pleased to announce that, in conjunction with QA Training, we are looking to recruit a Digital Services Apprentice to assist with the duties of the Groupe Atlantic UK Division Service Desk. The position represents an excellent opportunity to join a dynamic Digital Services team as frontline support, with exposure to a number of varied tasks in order to develop their IT skills across an 18-month Level 3 Information Communications Technician Apprenticeship. The successful candidate will be exposed to many modern Digital technologies and platforms that are in use across our division and will be working alongside a wide range of highly skilled colleagues in a fast-paced busy team. This is a great environment to learn and develop both professionally and personally. Key Accountabilities include: Answering incoming calls to address IT inquiries or support requests Logging and documenting IT issues or service requests submitted by users Communicating with users to gather necessary information and provide updates on request statuses Managing user accounts within IT systems, including setup, modification, and termination Assisting in IT procurement processes under the direction of the Service Desk Manager Configuring desktop and laptop PCs using imaging software for standardized deployment Setting up and configuring Android and Apple mobile devices using Mobile Device Management software Providing troubleshooting support for PC and software-related issues to end-users What we are looking for: Essential requirements include: Computer literate with knowledge of Microsoft Packages Professional and customer service-focused attitude Confident, polite, and friendly demeanor Ability to follow instructions and solve problems effectively Smart appearance and punctuality Strong communication skills, both written and verbal Positive attitude with a willingness to learn and work well in a team Being a driver would be beneficial but is not essential to apply for the position. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Annual pay review Employee discounts 25 days, plus 8 bank holidays Competitive work Pension Scheme Career progression opportunities once the apprenticeship is completed Equal Opportunities: Applicants should display behaviors in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.Ideal Boilers is an Equal Opportunities and Age Positive Employer. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
Mar 27, 2024
Full time
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Implementation Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Implementation Engineer), your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£60K, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer, by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Mar 27, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Implementation Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Implementation Engineer), your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£60K, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer, by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 27, 2024
Full time
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 26, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Who you'll be working for: King's College London is an internationally renowned university delivering exceptional education and world-leading research. It is based over several London campuses. Overview: King's College London's IT Department is looking for enthusiastic, motivated, apprentices with great communication skills to kick start their IT career and join us in providing excellent customer service and IT Support for King's staff and students. You'll be joining our End User Services Desktop Team, who are the front of house for King's IT, and support people at all levels of the University. You'll become an integral part of our Desktop support team, providing advice and technical assistance to King's staff and students, both in person at our walk up IT HelpDesks, and via support tickets. Working location: Strand, London, WC2R 2LS Salary: £23,898 per annum. What the job entails: Your off-the-job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve a shift on our IT HelpDesk assisting King's staff and students with in-person IT support and assistance, and the rest of the day working closely with our Desktop Team. You will work on an 18-month contract with us while you complete your studies, and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship. Our team supports a range of IT hardware and software including: Windows and MacOS laptops and desktops Android and IOS phones/ tablets Microsoft 365 and other specialist software Audio visual equipment for teaching and learning And lots more! Duties: You'll be responsible for: Providing technical and customer service support via a rota at campus-based locations Processing support tickets assigned to the End User Services team and ensure their timely completion Participating in cross team working and training Ensuring knowledge and skills are developed on the supported IT infrastructure Functioning as an IT ambassador providing advice and knowledge where appropriate Contributing actively to the continual service improvement process Contributing to the IT knowledge base and documentation What we are looking for: Skills and qualities: Basic computer literacy Basic customer services experience Ability to identify and manage priorities Excellent written and oral communication skills Ability to articulate ideas to both technical and non-technical audiences Proactive approach to work Ability to set and achieve goals for self within the framework provided Willingness to update personal knowledge and a commitment to continuous improvement Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Competitive pay - We offer a salary competitive within the sector. King's is proud to be an accredited London Living Wage employer Excellent pensions - You'll join one of our highly competitive pension schemes Families and carers - We offer leave and assistance to support your parenting and caring commitments Time off - In addition to public holidays, you'll receive 27 days' paid leave each year (30, if you have a clinical contract) and four extra days at Christmas Flexible working - Our flexible working provisions are designed to help you to balance your personal and professional lives Wellbeing, community and support - We offer discounted gym membership and sports facilities, an employee assistance programme, events, free lectures and more Development - Your development goals will be supported through a number of inclusive programmes and activities Discounts - We give you access to a wide range of discounts through the NUS, NHS, and third party arrangements Visa and immigration costs - We provide interest-free loans to cover UK visa fees and Immigration Health Surcharge costs Travel to work - We offer interest-free season ticket loans and also operate a popular Cycle2Work scheme Future prospects: There may be permanent employment after finishing your apprenticeship at King's College - with well defined career paths. Additionally, there may be opportunities to undertake further apprenticeship training. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 26, 2024
Full time
Who you'll be working for: King's College London is an internationally renowned university delivering exceptional education and world-leading research. It is based over several London campuses. Overview: King's College London's IT Department is looking for enthusiastic, motivated, apprentices with great communication skills to kick start their IT career and join us in providing excellent customer service and IT Support for King's staff and students. You'll be joining our End User Services Desktop Team, who are the front of house for King's IT, and support people at all levels of the University. You'll become an integral part of our Desktop support team, providing advice and technical assistance to King's staff and students, both in person at our walk up IT HelpDesks, and via support tickets. Working location: Strand, London, WC2R 2LS Salary: £23,898 per annum. What the job entails: Your off-the-job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve a shift on our IT HelpDesk assisting King's staff and students with in-person IT support and assistance, and the rest of the day working closely with our Desktop Team. You will work on an 18-month contract with us while you complete your studies, and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship. Our team supports a range of IT hardware and software including: Windows and MacOS laptops and desktops Android and IOS phones/ tablets Microsoft 365 and other specialist software Audio visual equipment for teaching and learning And lots more! Duties: You'll be responsible for: Providing technical and customer service support via a rota at campus-based locations Processing support tickets assigned to the End User Services team and ensure their timely completion Participating in cross team working and training Ensuring knowledge and skills are developed on the supported IT infrastructure Functioning as an IT ambassador providing advice and knowledge where appropriate Contributing actively to the continual service improvement process Contributing to the IT knowledge base and documentation What we are looking for: Skills and qualities: Basic computer literacy Basic customer services experience Ability to identify and manage priorities Excellent written and oral communication skills Ability to articulate ideas to both technical and non-technical audiences Proactive approach to work Ability to set and achieve goals for self within the framework provided Willingness to update personal knowledge and a commitment to continuous improvement Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Competitive pay - We offer a salary competitive within the sector. King's is proud to be an accredited London Living Wage employer Excellent pensions - You'll join one of our highly competitive pension schemes Families and carers - We offer leave and assistance to support your parenting and caring commitments Time off - In addition to public holidays, you'll receive 27 days' paid leave each year (30, if you have a clinical contract) and four extra days at Christmas Flexible working - Our flexible working provisions are designed to help you to balance your personal and professional lives Wellbeing, community and support - We offer discounted gym membership and sports facilities, an employee assistance programme, events, free lectures and more Development - Your development goals will be supported through a number of inclusive programmes and activities Discounts - We give you access to a wide range of discounts through the NUS, NHS, and third party arrangements Visa and immigration costs - We provide interest-free loans to cover UK visa fees and Immigration Health Surcharge costs Travel to work - We offer interest-free season ticket loans and also operate a popular Cycle2Work scheme Future prospects: There may be permanent employment after finishing your apprenticeship at King's College - with well defined career paths. Additionally, there may be opportunities to undertake further apprenticeship training. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Mar 26, 2024
Full time
You will like Cloud Engineering from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Cloud Engineer (Cloud Design & Migration Engineer) job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Cloud Engineer (Cloud Design & Migration Engineer) your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Cloud Engineer, you will enjoy a competitive salary £50K-£55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Cloud Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to (url removed) UK_MS
Employer description: EastquayIT are a Managed Service Provider based in North Shields, supporting companies across the UK with their IT equipment and providing cloud services, communications and a range of other related services. Overview: We are a forward-thinking company with a growth mindset, seeking an IT support apprentice to join the team in providing excellent first line support to our clients. Our number one goal is to create an excellent team which is able to make our clients exceptionally happy. The successful applicant will be able to grow their skills and learn new tools, techniques and technologies on a range of projects, while working alongside a great supportive team. They would become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through the apprenticeship training program. This is a great opportunity to join a very technical support team and learn best practice on a support desk and develop IT skills. Duties / Tasks: will include but not be limited to: Answer customer support calls and raise support tickets Provide first line IT support via phone, email and other channels Work on and resolve support tickets Delight our clients with a friendly, quick and helpful experience Provide the client with technical assistance using remote troubleshooting tools and techniques Monitor, investigate and resolve issues for both hardware and software Provide clear updates on progress to both the business and stakeholders Use our AutoTask ticketing system to work on and resolve support tickets Managing and recording all work though our ticketing System Create and maintain client and support documentation And you will have to follow the: Schedule provided by the service delivery manage Standard operating procedures (SOPs) for daily / weekly recurring tasks Security procedures and keep a vigilant eye for potential or realised security issues Eastquay IT also offer in house training and career progression opportunities working with the varies technologies we support. What we are looking for: Desired skills and attributes: A love of (and ability to) solve problems Great communications skills, founded in being a good listener Understanding of support tools, techniques and how technology is used to provide services Quick, accurate typing and good use of spelling and grammar A desire to deliver an amazing client experience and an understanding of how going the extra mile is important to customer service Knowledge of IT applications, software and hardware The ability to engage others in conversations and be able to ask questions Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary range: £14,000 - £16,000 plus Benefits. Working week: 37 hours per week. Leave entitlement: 20 days per year + Birthday. Benefits: Get your birthday off Bonus scheme Company nights out Subsidised snacks Pizza day A proactive approach to ongoing training to help you develop life-long skills Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. For someone looking to progress their role, the Apprentice Helpdesk Engineer naturally leads into roles such as: IT Support Engineer, Field Engineer, Team Leader and Project Engineer. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 26, 2024
Full time
Employer description: EastquayIT are a Managed Service Provider based in North Shields, supporting companies across the UK with their IT equipment and providing cloud services, communications and a range of other related services. Overview: We are a forward-thinking company with a growth mindset, seeking an IT support apprentice to join the team in providing excellent first line support to our clients. Our number one goal is to create an excellent team which is able to make our clients exceptionally happy. The successful applicant will be able to grow their skills and learn new tools, techniques and technologies on a range of projects, while working alongside a great supportive team. They would become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through the apprenticeship training program. This is a great opportunity to join a very technical support team and learn best practice on a support desk and develop IT skills. Duties / Tasks: will include but not be limited to: Answer customer support calls and raise support tickets Provide first line IT support via phone, email and other channels Work on and resolve support tickets Delight our clients with a friendly, quick and helpful experience Provide the client with technical assistance using remote troubleshooting tools and techniques Monitor, investigate and resolve issues for both hardware and software Provide clear updates on progress to both the business and stakeholders Use our AutoTask ticketing system to work on and resolve support tickets Managing and recording all work though our ticketing System Create and maintain client and support documentation And you will have to follow the: Schedule provided by the service delivery manage Standard operating procedures (SOPs) for daily / weekly recurring tasks Security procedures and keep a vigilant eye for potential or realised security issues Eastquay IT also offer in house training and career progression opportunities working with the varies technologies we support. What we are looking for: Desired skills and attributes: A love of (and ability to) solve problems Great communications skills, founded in being a good listener Understanding of support tools, techniques and how technology is used to provide services Quick, accurate typing and good use of spelling and grammar A desire to deliver an amazing client experience and an understanding of how going the extra mile is important to customer service Knowledge of IT applications, software and hardware The ability to engage others in conversations and be able to ask questions Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary range: £14,000 - £16,000 plus Benefits. Working week: 37 hours per week. Leave entitlement: 20 days per year + Birthday. Benefits: Get your birthday off Bonus scheme Company nights out Subsidised snacks Pizza day A proactive approach to ongoing training to help you develop life-long skills Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. For someone looking to progress their role, the Apprentice Helpdesk Engineer naturally leads into roles such as: IT Support Engineer, Field Engineer, Team Leader and Project Engineer. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!