Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes Facilitates the development of features of models on individual projects and/or products with guidance and support from others Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field Several years' experience working on creating machine learning algorithms Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools Experience with building, testing, measuring, and deploying machine learning models in production Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) Previous experience of owning, maintaining, and enhancing software data products Attention to clarity of code, ease of development, and correctness of implementations Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: Knowledge and experience of Hierarchical Modelling Experience with clinical domain and with regulated data Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker Experience working with large, real-world datasets Demonstrated in-depth understanding of product development lifecycle Demonstrated aptitude for and interest in peer mentorship Experience deploying code into production through CI/CD tools Knowledge of biostatistics/life sciences/healthcare technology Knowledge of UX principles Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Apr 17, 2024
Full time
Machine Learning Engineer Analytics Centre of Excellence (ACOE) London/Hybrid The Analytics Centre of Excellence (ACOE) is positively impacting patient lives through the anticipation and delivery of Decision Intelligence solutions that increase clinical trial success, shorten drug development timelines, and reduce costs in bringing new drugs to market, getting much-needed drugs to patients faster through successful clinical trial delivery. Our vision at the ACOE is that every decision our users and clients make in R&D is made through Decision Intelligence, allowing speedy access to safe, novel, and effective treatments for all patients. ACOE Product Portfolio: In trial strategy, we are using Machine Learning (ML) to recommend countries and clinical trial sites and accurately predict clinical study timelines. We are deploying ML at clinical trial sites to read Electronic Medical Records data and find undiagnosed patients that are otherwise challenging to identify. We are optimizing our patient outreach targeting and are predicting participant dropout. In addition, problems in patient recruitment are being solved with ML. Further upstream in R&D we are predicting clinical trial outcomes, drug-protein interactions, repurposing drugs and even leveraging ML to optimize molecules. Job Overview Develop fit for purpose AIML models/algorithms/processes to address pharma/healthcare applications and innovative products upon completion of prototypes followed by the building of production grade algorithms/automation engines for client deliverables. Test for viability to deliver final products to clients. Able to bring newly researched ideas to reality quickly and on a large scale. Design, build, test, and deliver products from post-prototype to client delivery. Essential Functions Facilitates the transformation of machine learning research domain expertise in the areas of human data into viable prototypes Facilitates the development of features of models on individual projects and/or products with guidance and support from others Develops understanding of the creation of new algorithms through working alongside other Machine Learning Engineers and Machine Learning Research Scientists Facilitates the building and training of new production grade algorithms that can learn from complex, high dimensionality data to uncover patterns from which machine learning models and applications can be developed Uses a variety of techniques to improve the performance of individual natural language processing and/or machine learning algorithms Facilitates the testing and validation of models to determine viability for deployment with guidance and support from others Consult for internal and external clients, implement solution development and innovation to meet clients' needs, facilitate client AI project technical delivery What we're looking for Master's Degree Master's Degree in Machine Learning, Statistics, Computer Science, Physics, Math, or related field Several years' experience working on creating machine learning algorithms Programming experience using one or more of the following: Python, Java, C++, R, Go, Kubernetes, Deep learning or equivalent. Python (Scikit-learn, Tensor Flow, Pandas, NumPy, SciPy) SQL, Linux/mac command-line tools Experience with building, testing, measuring, and deploying machine learning models in production Familiarity with ML algorithms (classification, regression) and processes (how to build models, assess their goodness of fit, etc.) Familiarity with agile software development lifecycle (SCRUM, Kanban, etc.) Previous experience of owning, maintaining, and enhancing software data products Attention to clarity of code, ease of development, and correctness of implementations Good knowledge of software development best practices including testing, continuous integration, and DevOps tools Preferred Requirements: Knowledge and experience of Hierarchical Modelling Experience with clinical domain and with regulated data Used Deep Neural Network libraries such as Tensor Flow, especially with Bayesian Neural Networks Knowledge of cloud systems such as AWS, Azure, GCP and containerization such as Docker Experience working with large, real-world datasets Demonstrated in-depth understanding of product development lifecycle Demonstrated aptitude for and interest in peer mentorship Experience deploying code into production through CI/CD tools Knowledge of biostatistics/life sciences/healthcare technology Knowledge of UX principles Experience working in the Hadoop ecosystem Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. We thank all applicants for their interest; however only those selected for interview will be contacted. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Engineering Lab Technician - Up to £32,000 per year with Bonus and 6% Pension Contributions. Flexible start finish times. As a Lab Technician you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by us and competing products. The role will report into the Director of Research and Development. In return we offer a salary in the range of £25,000 to £32,000 p.a., a discretionary bonus scheme as well as 25 days holiday (plus bank holidays). You will also receive a generous pension scheme, life assurance as well as the chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal Belden Broadband Solutions and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross functional teams across Belden. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent Preferably HNC or BEng Degree in a related discipline. Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Need to have experience following set instructions/processes and be able to produce reports and collate information/data.
Apr 17, 2024
Full time
Engineering Lab Technician - Up to £32,000 per year with Bonus and 6% Pension Contributions. Flexible start finish times. As a Lab Technician you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by us and competing products. The role will report into the Director of Research and Development. In return we offer a salary in the range of £25,000 to £32,000 p.a., a discretionary bonus scheme as well as 25 days holiday (plus bank holidays). You will also receive a generous pension scheme, life assurance as well as the chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal Belden Broadband Solutions and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross functional teams across Belden. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent Preferably HNC or BEng Degree in a related discipline. Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Need to have experience following set instructions/processes and be able to produce reports and collate information/data.
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Apr 16, 2024
Full time
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 16, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
SThree are delighted to announce that we're looking for a talented Dynamics 365 and Power Platform Developer to join our team! The chosen candidate will support SThree's overall purpose to 'bring skilled people together to build the future'. Please note that this role is open to applicants in both our London & Glasgow Offices A core component of SThree's technology landscape is our Applicant Tracking System (ATS), which is a complex multi-layered architecture based on MS Dynamics 365 Sales, a specialist recruitment specific layer, integration into several third-party data services, and an SThree bespoke layer built using the MS Power Platform and related technologies. This role will design, develop, test and support capabilities to extend the functionality of the core ATS product to create competitive advantage for SThree. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. Operating through a global house of specialist recruitment brands we know how to achieve the goals of STEM professionals seeking both permanent and contract work and understand the organisations who need them. The world is changing. And the people who change the world work with us. What are the day-to-day tasks? Hands-on design, development and testing of solutions, adhering to SThree's architectural principles, policies, and guidelines. Work with business stakeholders to understand opportunities and to design solutions that deliver the required outcomes. Work with other technology teams to design and deliver end-to-end capabilities. Integrate Dynamics 365 Sales with other systems, for example ERP system and customer portals. Provide support to users and resolve systems issues. Coach and mentor junior team members and promote knowledge sharing and collaboration across the team. Stay up to date with changes and enhancements to the Dynamics 365 Platform and Power Platform. What skills and knowledge are we looking for? Knowledge & Experience: Experience of extending Dynamics 365 Sales, from configuration and customization to development. Experience of building solutions using the Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents), in particular to extend Dynamics 365 Sales. Experience of testing, release and deployment processes for Dynamics 365 Sales. Some previous experience of integrating Dynamics 365 with other systems, such as Office 365, geo-location services, Templafy, and other bespoke business applications would be beneficial. Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL and Dual-Write technologies. Good understanding of Azure Integration Services (API Management, Service Bus, Event Hub). Good understanding of Microsoft Identity Management solutions (Azure AD, Azure AD B2C). Good understanding of cloud computing architectures and fundamentals like security, performance, and scalability, with experience of working with cloud technologies in Azure. Skills: Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 16, 2024
Full time
SThree are delighted to announce that we're looking for a talented Dynamics 365 and Power Platform Developer to join our team! The chosen candidate will support SThree's overall purpose to 'bring skilled people together to build the future'. Please note that this role is open to applicants in both our London & Glasgow Offices A core component of SThree's technology landscape is our Applicant Tracking System (ATS), which is a complex multi-layered architecture based on MS Dynamics 365 Sales, a specialist recruitment specific layer, integration into several third-party data services, and an SThree bespoke layer built using the MS Power Platform and related technologies. This role will design, develop, test and support capabilities to extend the functionality of the core ATS product to create competitive advantage for SThree. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. Operating through a global house of specialist recruitment brands we know how to achieve the goals of STEM professionals seeking both permanent and contract work and understand the organisations who need them. The world is changing. And the people who change the world work with us. What are the day-to-day tasks? Hands-on design, development and testing of solutions, adhering to SThree's architectural principles, policies, and guidelines. Work with business stakeholders to understand opportunities and to design solutions that deliver the required outcomes. Work with other technology teams to design and deliver end-to-end capabilities. Integrate Dynamics 365 Sales with other systems, for example ERP system and customer portals. Provide support to users and resolve systems issues. Coach and mentor junior team members and promote knowledge sharing and collaboration across the team. Stay up to date with changes and enhancements to the Dynamics 365 Platform and Power Platform. What skills and knowledge are we looking for? Knowledge & Experience: Experience of extending Dynamics 365 Sales, from configuration and customization to development. Experience of building solutions using the Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents), in particular to extend Dynamics 365 Sales. Experience of testing, release and deployment processes for Dynamics 365 Sales. Some previous experience of integrating Dynamics 365 with other systems, such as Office 365, geo-location services, Templafy, and other bespoke business applications would be beneficial. Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL and Dual-Write technologies. Good understanding of Azure Integration Services (API Management, Service Bus, Event Hub). Good understanding of Microsoft Identity Management solutions (Azure AD, Azure AD B2C). Good understanding of cloud computing architectures and fundamentals like security, performance, and scalability, with experience of working with cloud technologies in Azure. Skills: Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
SThree are delighted to announce that we're looking for a talented Dynamics 365 and Power Platform Developer to join our team! The chosen candidate will support SThree's overall purpose to 'bring skilled people together to build the future'. Please note that this role is open to applicants in both our London & Glasgow Offices A core component of SThree's technology landscape is our Applicant Tracking System (ATS), which is a complex multi-layered architecture based on MS Dynamics 365 Sales, a specialist recruitment specific layer, integration into several third-party data services, and an SThree bespoke layer built using the MS Power Platform and related technologies. This role will design, develop, test and support capabilities to extend the functionality of the core ATS product to create competitive advantage for SThree. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. Operating through a global house of specialist recruitment brands we know how to achieve the goals of STEM professionals seeking both permanent and contract work and understand the organisations who need them. The world is changing. And the people who change the world work with us. What are the day-to-day tasks? Hands-on design, development and testing of solutions, adhering to SThree's architectural principles, policies, and guidelines. Work with business stakeholders to understand opportunities and to design solutions that deliver the required outcomes. Work with other technology teams to design and deliver end-to-end capabilities. Integrate Dynamics 365 Sales with other systems, for example ERP system and customer portals. Provide support to users and resolve systems issues. Coach and mentor junior team members and promote knowledge sharing and collaboration across the team. Stay up to date with changes and enhancements to the Dynamics 365 Platform and Power Platform. What skills and knowledge are we looking for? Knowledge & Experience: Experience of extending Dynamics 365 Sales, from configuration and customization to development. Experience of building solutions using the Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents), in particular to extend Dynamics 365 Sales. Experience of testing, release and deployment processes for Dynamics 365 Sales. Some previous experience of integrating Dynamics 365 with other systems, such as Office 365, geo-location services, Templafy, and other bespoke business applications would be beneficial. Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL and Dual-Write technologies. Good understanding of Azure Integration Services (API Management, Service Bus, Event Hub). Good understanding of Microsoft Identity Management solutions (Azure AD, Azure AD B2C). Good understanding of cloud computing architectures and fundamentals like security, performance, and scalability, with experience of working with cloud technologies in Azure. Skills: Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 16, 2024
Full time
SThree are delighted to announce that we're looking for a talented Dynamics 365 and Power Platform Developer to join our team! The chosen candidate will support SThree's overall purpose to 'bring skilled people together to build the future'. Please note that this role is open to applicants in both our London & Glasgow Offices A core component of SThree's technology landscape is our Applicant Tracking System (ATS), which is a complex multi-layered architecture based on MS Dynamics 365 Sales, a specialist recruitment specific layer, integration into several third-party data services, and an SThree bespoke layer built using the MS Power Platform and related technologies. This role will design, develop, test and support capabilities to extend the functionality of the core ATS product to create competitive advantage for SThree. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. Operating through a global house of specialist recruitment brands we know how to achieve the goals of STEM professionals seeking both permanent and contract work and understand the organisations who need them. The world is changing. And the people who change the world work with us. What are the day-to-day tasks? Hands-on design, development and testing of solutions, adhering to SThree's architectural principles, policies, and guidelines. Work with business stakeholders to understand opportunities and to design solutions that deliver the required outcomes. Work with other technology teams to design and deliver end-to-end capabilities. Integrate Dynamics 365 Sales with other systems, for example ERP system and customer portals. Provide support to users and resolve systems issues. Coach and mentor junior team members and promote knowledge sharing and collaboration across the team. Stay up to date with changes and enhancements to the Dynamics 365 Platform and Power Platform. What skills and knowledge are we looking for? Knowledge & Experience: Experience of extending Dynamics 365 Sales, from configuration and customization to development. Experience of building solutions using the Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents), in particular to extend Dynamics 365 Sales. Experience of testing, release and deployment processes for Dynamics 365 Sales. Some previous experience of integrating Dynamics 365 with other systems, such as Office 365, geo-location services, Templafy, and other bespoke business applications would be beneficial. Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL and Dual-Write technologies. Good understanding of Azure Integration Services (API Management, Service Bus, Event Hub). Good understanding of Microsoft Identity Management solutions (Azure AD, Azure AD B2C). Good understanding of cloud computing architectures and fundamentals like security, performance, and scalability, with experience of working with cloud technologies in Azure. Skills: Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. PA. Bringing Ingenuity to Life. We are hiring managing consultants for our Energy and Utilities-Digital business. We are looking for someone who could provide digital leadership through practical delivery that drives business benefits for our clients. Acting as an ambassador of PA Consulting, be the trusted partner in the digital advisory and assurance space and take ownership ofmaintaining and developing client relationships. The ideal candidate would be someone who is already operating as a senior digital consultant in a top-tier strategy consulting firm or in the industry, and has a solid track record of achievements and success in E&U. We are looking for someone who has a proven record and technical knowhow of how to design, develop and deliver our client's digital transformation journey through improved user/employee experience, better use of technology and data. The ideal candidate will have great leadership skills to build the team and creativity for innovative solutions for clients and to grow the firm. You will contribute to the development and growth of PA's activities in the energy and utilities sector. You will support the team's business growth by identifying opportunities with existing accounts and new customers. You will actively contribute to client acquisition and maintain and develop your own external network. This role is highly varied and calls for someone who is autonomous and a self-starter. In addition to the above, specifically you will be expected to: Develop commercially viable consulting market offerings , and work with PA teams to refine existing offerings, including taking these to new markets. Lead and deliver large scale and complex projects. Work well with mixed and diverse teams within PA and externally : planning, managing and delivering work, and working productively in demanding, deadline-driven situations. Qualifications We are looking for a Managing Consultant with a strong digital background, combined with expertise in at least one of the technologies critical to the energy transition. We are looking for candidates who have line management experience and a network within the Energy industry, ideally covering some of the following technical areas, solar, wind, hydrogen and derivatives, energy storage, CCUS, e-mobility, and other related subjects. Management experience of delivery teams or demonstration of outstanding leadership skills is advantageous. Ideally, you will already have a reputation for developing business and delivering innovative solutions within Renewable Energy. You will also possess strong market understanding including commercial issues, policy & regulations, and technology. As a self-starter, you will have the ability to operate successfully in a commercial environment and flourish in an entrepreneurial setting that offers you the opportunity to work at the highest levels with a global centre of excellence. You will be based in our head office in London but may be expected to travel and work on client sites in the UK and globally. We are happy to talk to you if you recognise the following aspects in yourself: Experience : you have at least 8 -10 years of applicable work experience. You have gained that experience within a corporate, government, start-up / scale-up or as a consultant. Experience as a management or strategy consultant is ideal, with a focus on energy or climate change. Expertise : You have a Digital or data background. Energy : You are passionate about the opportunities and challenges in the Energy and Utility space. You are customer-oriented and at your best when, as part of a team with a high focus on results, you can help customers solve challenging strategic and organisational issues. External network : You have a network within the Energy and Utility space, and you have demonstrated ability to develop strategic client relationships, working at the senior levels to sell value-added consulting assignments. Strong leadership skills : You have an ability to mobilise, inspire and manage teams. Excellent communication skills , both verbal and written. You are a strong communicator and have developed a personal brand. Additional information Private medical insurance 25 days annual leave with the opportunity to buy 5 additional days Company pension scheme Annual performance-based bonus Life and Income protection insurance Tax efficient benefits (cycle to work, give as you earn) Additional optional benefits (Dental, critical illness, PA Share Ownership and spouse/partner life assurance) Life At PA Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Apr 16, 2024
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. PA. Bringing Ingenuity to Life. We are hiring managing consultants for our Energy and Utilities-Digital business. We are looking for someone who could provide digital leadership through practical delivery that drives business benefits for our clients. Acting as an ambassador of PA Consulting, be the trusted partner in the digital advisory and assurance space and take ownership ofmaintaining and developing client relationships. The ideal candidate would be someone who is already operating as a senior digital consultant in a top-tier strategy consulting firm or in the industry, and has a solid track record of achievements and success in E&U. We are looking for someone who has a proven record and technical knowhow of how to design, develop and deliver our client's digital transformation journey through improved user/employee experience, better use of technology and data. The ideal candidate will have great leadership skills to build the team and creativity for innovative solutions for clients and to grow the firm. You will contribute to the development and growth of PA's activities in the energy and utilities sector. You will support the team's business growth by identifying opportunities with existing accounts and new customers. You will actively contribute to client acquisition and maintain and develop your own external network. This role is highly varied and calls for someone who is autonomous and a self-starter. In addition to the above, specifically you will be expected to: Develop commercially viable consulting market offerings , and work with PA teams to refine existing offerings, including taking these to new markets. Lead and deliver large scale and complex projects. Work well with mixed and diverse teams within PA and externally : planning, managing and delivering work, and working productively in demanding, deadline-driven situations. Qualifications We are looking for a Managing Consultant with a strong digital background, combined with expertise in at least one of the technologies critical to the energy transition. We are looking for candidates who have line management experience and a network within the Energy industry, ideally covering some of the following technical areas, solar, wind, hydrogen and derivatives, energy storage, CCUS, e-mobility, and other related subjects. Management experience of delivery teams or demonstration of outstanding leadership skills is advantageous. Ideally, you will already have a reputation for developing business and delivering innovative solutions within Renewable Energy. You will also possess strong market understanding including commercial issues, policy & regulations, and technology. As a self-starter, you will have the ability to operate successfully in a commercial environment and flourish in an entrepreneurial setting that offers you the opportunity to work at the highest levels with a global centre of excellence. You will be based in our head office in London but may be expected to travel and work on client sites in the UK and globally. We are happy to talk to you if you recognise the following aspects in yourself: Experience : you have at least 8 -10 years of applicable work experience. You have gained that experience within a corporate, government, start-up / scale-up or as a consultant. Experience as a management or strategy consultant is ideal, with a focus on energy or climate change. Expertise : You have a Digital or data background. Energy : You are passionate about the opportunities and challenges in the Energy and Utility space. You are customer-oriented and at your best when, as part of a team with a high focus on results, you can help customers solve challenging strategic and organisational issues. External network : You have a network within the Energy and Utility space, and you have demonstrated ability to develop strategic client relationships, working at the senior levels to sell value-added consulting assignments. Strong leadership skills : You have an ability to mobilise, inspire and manage teams. Excellent communication skills , both verbal and written. You are a strong communicator and have developed a personal brand. Additional information Private medical insurance 25 days annual leave with the opportunity to buy 5 additional days Company pension scheme Annual performance-based bonus Life and Income protection insurance Tax efficient benefits (cycle to work, give as you earn) Additional optional benefits (Dental, critical illness, PA Share Ownership and spouse/partner life assurance) Life At PA Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Technical Solution Architect & Solution Architecture Domain Lead At Showpad, we empower others to be at their best. As a business, we provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. As an employer, we provide Showpadders with personal development opportunities, motivate them to make a meaningful impact, and always encourage them to bring their authentic selves to work. Our culture stems from our values which center on achieving maximum impact and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion. We're a team of good-natured ass-kickers and have been recognized as a top workplace by Built in Chicago and Inc. Magazine. Founded in 2011, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw. About the position As a customer-facing Technical Solution Architect at Showpad, you will build relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of their Showpad solution at every stage of their journey. You will advise them on architecture, integrations, extensions and innovations. You will be the responsible solution architect on customer projects and deployments, ensuring that Showpad is well set up and integrated into the customer's technical landscape and processes, and providing solutions for customer-specific use cases, processes and integrations. Internally, you will build out the customer-facing Solution Architecture domain within our Professional Services organization. You will be accountable for end-to-end service and project definition & delivery across all projects within the Solution Architecture domain. You will be the voice of the customer internally, collecting and sharing their needs and wants to inform the roadmap of Showpad features and integrations. Key responsibilities Customer-focussed Technical Solution Architect Guide customer deployments, projects and implementations from an architecture perspective towards the most optimal solution meeting the customer's requirements. Engage with the customer's technical and business stakeholders to explain the different technical and architectural options and present your recommended solution for their use case. Work with them to guide and support them in requirements gathering, architectural design, development and deployment phases. Follow-up on the implementation of the solutions you designed, supporting internal development teams, customer development teams and partners where needed, assuring the quality of their deliverables. Solution Architecture Domain Lead Serve as primary point of contact and subject matter expert for Solution Architecture Solution, Service and Offering Development: Own the definition of architecture services to be offered Own the delivery methodology and frameworks Develop standard solutions that are repeatable and standardised in scope and can serve many customers Process Definition and Maintenance: Define and maintain processes, collateral and templates for standardised and consistent project delivery within the architecture domain. Collaborate with customers and sales teams to tailor solutions that align with specific requirements. Participate in proposals, designing high-level proposed architectures, defining a technical project approach, and making workload estimates for different types of projects - architecture consultancy projects, integration projects and custom app development. Coach your colleague architects, partners and customer development teams in best practices and introduce them to the relevant approaches to solve complex problems. Collaborate internally with engineering and cross-functional teams to translate customer requirements in existing showpad features, integrations or extensions, or future roadmap items, translating them into effective and scalable solutions. Take part in the creation and sharing of best practices, technical content and new reference architectures (e.g. technical documentation, code samples, blog posts). Project and Service Delivery accountability, reporting and oversight Skills and Qualifications we are looking for 10+ years of experience in technical roles (developer, system administrator, architect) of which 5+ years in architecture roles. Experience analyzing, conceptualizing, designing, building, testing and deploying digital solutions in complex technical environments. Exceptional communication, organizational, project management, problem solving, coordination and execution skills. Detail-oriented and being able to work constructively with senior and junior, technical and less technical customers, partners and colleagues. Ability to explain complex technical issues and solutions to non-technical business stakeholders while at the same time being able to take a very technical deep dive in the implementation details for technical stakeholders. Not afraid of being challenged and being able to present the proposed solution in a clear manner when being challenged. Experience with the full software development lifecycle. Experience with integrations, REST APIs, Web Application development (preferably using one of the major frameworks such as Angular and React). Experience with cloud platforms, preferably AWS and Azure. Passion for making customers successful and commitment to providing an effortless customer experience Proactive and resourceful; takes initiative Master in Computer Sciences or equivalent by experience. Bonus points Experience in a high-growth software/SaaS environment Experience in marketing and sales software, digital content software What you can expect from Showpad We focus on Impact and Growth We are building the future in sales and marketing where every salesperson is successful. As an international scale-up, we aim for yearly double-digit growth that opens many opportunities. We want people who thrive in a creative, forward-thinking, ambitious company, who is not afraid to stretch themselves in a fun environment and focus on impact and growth.
Apr 16, 2024
Full time
Technical Solution Architect & Solution Architecture Domain Lead At Showpad, we empower others to be at their best. As a business, we provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. As an employer, we provide Showpadders with personal development opportunities, motivate them to make a meaningful impact, and always encourage them to bring their authentic selves to work. Our culture stems from our values which center on achieving maximum impact and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion. We're a team of good-natured ass-kickers and have been recognized as a top workplace by Built in Chicago and Inc. Magazine. Founded in 2011, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw. About the position As a customer-facing Technical Solution Architect at Showpad, you will build relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of their Showpad solution at every stage of their journey. You will advise them on architecture, integrations, extensions and innovations. You will be the responsible solution architect on customer projects and deployments, ensuring that Showpad is well set up and integrated into the customer's technical landscape and processes, and providing solutions for customer-specific use cases, processes and integrations. Internally, you will build out the customer-facing Solution Architecture domain within our Professional Services organization. You will be accountable for end-to-end service and project definition & delivery across all projects within the Solution Architecture domain. You will be the voice of the customer internally, collecting and sharing their needs and wants to inform the roadmap of Showpad features and integrations. Key responsibilities Customer-focussed Technical Solution Architect Guide customer deployments, projects and implementations from an architecture perspective towards the most optimal solution meeting the customer's requirements. Engage with the customer's technical and business stakeholders to explain the different technical and architectural options and present your recommended solution for their use case. Work with them to guide and support them in requirements gathering, architectural design, development and deployment phases. Follow-up on the implementation of the solutions you designed, supporting internal development teams, customer development teams and partners where needed, assuring the quality of their deliverables. Solution Architecture Domain Lead Serve as primary point of contact and subject matter expert for Solution Architecture Solution, Service and Offering Development: Own the definition of architecture services to be offered Own the delivery methodology and frameworks Develop standard solutions that are repeatable and standardised in scope and can serve many customers Process Definition and Maintenance: Define and maintain processes, collateral and templates for standardised and consistent project delivery within the architecture domain. Collaborate with customers and sales teams to tailor solutions that align with specific requirements. Participate in proposals, designing high-level proposed architectures, defining a technical project approach, and making workload estimates for different types of projects - architecture consultancy projects, integration projects and custom app development. Coach your colleague architects, partners and customer development teams in best practices and introduce them to the relevant approaches to solve complex problems. Collaborate internally with engineering and cross-functional teams to translate customer requirements in existing showpad features, integrations or extensions, or future roadmap items, translating them into effective and scalable solutions. Take part in the creation and sharing of best practices, technical content and new reference architectures (e.g. technical documentation, code samples, blog posts). Project and Service Delivery accountability, reporting and oversight Skills and Qualifications we are looking for 10+ years of experience in technical roles (developer, system administrator, architect) of which 5+ years in architecture roles. Experience analyzing, conceptualizing, designing, building, testing and deploying digital solutions in complex technical environments. Exceptional communication, organizational, project management, problem solving, coordination and execution skills. Detail-oriented and being able to work constructively with senior and junior, technical and less technical customers, partners and colleagues. Ability to explain complex technical issues and solutions to non-technical business stakeholders while at the same time being able to take a very technical deep dive in the implementation details for technical stakeholders. Not afraid of being challenged and being able to present the proposed solution in a clear manner when being challenged. Experience with the full software development lifecycle. Experience with integrations, REST APIs, Web Application development (preferably using one of the major frameworks such as Angular and React). Experience with cloud platforms, preferably AWS and Azure. Passion for making customers successful and commitment to providing an effortless customer experience Proactive and resourceful; takes initiative Master in Computer Sciences or equivalent by experience. Bonus points Experience in a high-growth software/SaaS environment Experience in marketing and sales software, digital content software What you can expect from Showpad We focus on Impact and Growth We are building the future in sales and marketing where every salesperson is successful. As an international scale-up, we aim for yearly double-digit growth that opens many opportunities. We want people who thrive in a creative, forward-thinking, ambitious company, who is not afraid to stretch themselves in a fun environment and focus on impact and growth.
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - 27,000 - 32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on (phone number removed). Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - (url removed) or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
Apr 15, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - 27,000 - 32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on (phone number removed). Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - (url removed) or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Apr 15, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Apr 15, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
As an Enterprise Architect at Thoughtworks, you will lead the Tech Strategy for client organizations, ensuring inclusivity and diversity in your approach. Your role involves collaboratively creating an architecture roadmap that continually delivers value to clients, considering diverse perspectives and needs. You'll work closely with both Thoughtworks and client technology teams, fostering an inclusive environment where everyone's input is valued. Job responsibilities You will assess the ongoing success of platform and modernization efforts and report the progress to the client leadership team You will guide delivery programmes that deliver both multiple business applications and incrementally increase the capabilities of underlying platforms (e.g. infrastructure, data, APIs etc) You will partner with clients and Thoughtworkers around the globe to define the client's strategy which is forward looking, yet executable You will engage with technical and business stakeholders to understand clients' needs, prioritize the delivery approach, and guide technical leads in solution delivery You will evangelize business benefits and impact of platforms and the value of modern delivery and engineering practices You will support client architects and portfolio managers in developing technology roadmaps, including effectively evaluating build/rent/buy decisions You will perform account management activities, such as delivery assurance and helping shape new engagements Job qualifications Technical Skills You have experience in assessing business strategy and creating business architecture models reflecting organizational strategies and goals You have experience in defining enterprise architecture, principles, and patterns aligned with business architecture You have experience in understanding and applying principles of large-scale technology estate assessment You have a track record in developing enterprise modernization strategies for large organizations You have proficiency in Domain Driven Design principles You have familiarity with modern application engineering practices such as service-oriented, event-driven, and distributed applications You have experience in security practices spanning application, infrastructure, and data You have a track record in the knowledge of data architectures including MDM, data catalog, pipelines, and data products You have the understanding of modern API strategy and platform design You have familiarity with public cloud service offerings including IaaS, PaaS Professional Skills You have developed and evolved technology strategy in alignment with business objectives You have influence and coach client enterprise architects on modern platform architecture principles You have communicated measurements of platform progress and business impact effectively You have supported organizational changes including capability development and agile practices adoption You have to communicate technical decisions to non-technical audiences and build consensus You have managed and influenced decision making in high-stakes scenarios You have implemented lightweight architecture governance and prioritize appropriate solutions based on organizational capabilities, cost-sensitivity, and risk tolerance You have a track record of proven leadership, encouraging professional development and building strong partnerships You have the expertise in one of the specific domains, such as automotive, healthcare, retail, life sciences, financial services, or public sector Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Country: UK City: London Date Posted: 04-11-2024 Industry: Information Technology Employment Type: Regular About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. Sign up for our monthly careers newsletter
Apr 15, 2024
Full time
As an Enterprise Architect at Thoughtworks, you will lead the Tech Strategy for client organizations, ensuring inclusivity and diversity in your approach. Your role involves collaboratively creating an architecture roadmap that continually delivers value to clients, considering diverse perspectives and needs. You'll work closely with both Thoughtworks and client technology teams, fostering an inclusive environment where everyone's input is valued. Job responsibilities You will assess the ongoing success of platform and modernization efforts and report the progress to the client leadership team You will guide delivery programmes that deliver both multiple business applications and incrementally increase the capabilities of underlying platforms (e.g. infrastructure, data, APIs etc) You will partner with clients and Thoughtworkers around the globe to define the client's strategy which is forward looking, yet executable You will engage with technical and business stakeholders to understand clients' needs, prioritize the delivery approach, and guide technical leads in solution delivery You will evangelize business benefits and impact of platforms and the value of modern delivery and engineering practices You will support client architects and portfolio managers in developing technology roadmaps, including effectively evaluating build/rent/buy decisions You will perform account management activities, such as delivery assurance and helping shape new engagements Job qualifications Technical Skills You have experience in assessing business strategy and creating business architecture models reflecting organizational strategies and goals You have experience in defining enterprise architecture, principles, and patterns aligned with business architecture You have experience in understanding and applying principles of large-scale technology estate assessment You have a track record in developing enterprise modernization strategies for large organizations You have proficiency in Domain Driven Design principles You have familiarity with modern application engineering practices such as service-oriented, event-driven, and distributed applications You have experience in security practices spanning application, infrastructure, and data You have a track record in the knowledge of data architectures including MDM, data catalog, pipelines, and data products You have the understanding of modern API strategy and platform design You have familiarity with public cloud service offerings including IaaS, PaaS Professional Skills You have developed and evolved technology strategy in alignment with business objectives You have influence and coach client enterprise architects on modern platform architecture principles You have communicated measurements of platform progress and business impact effectively You have supported organizational changes including capability development and agile practices adoption You have to communicate technical decisions to non-technical audiences and build consensus You have managed and influenced decision making in high-stakes scenarios You have implemented lightweight architecture governance and prioritize appropriate solutions based on organizational capabilities, cost-sensitivity, and risk tolerance You have a track record of proven leadership, encouraging professional development and building strong partnerships You have the expertise in one of the specific domains, such as automotive, healthcare, retail, life sciences, financial services, or public sector Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Country: UK City: London Date Posted: 04-11-2024 Industry: Information Technology Employment Type: Regular About Thoughtworks Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. Sign up for our monthly careers newsletter
Senior QA Test Engineer / Tester (C# Selenium) Leatherhead to £50k Are you a QA Test Engineer seeking an opportunity to progress to a hands-on technical lead role? You could be joining a SaaS technology scale-up within the HealthTech space that provides a range of trusted medical information to a range of Heath, Pharmaceutical and Life Sciences organisations. As a Senior QA Test Engineer you will take ownership of establishing Automated Test practices, processes and standards to support Agile development processes. You'll provide subject matter expertise to the engineering team, providing guidance on testing best practices and overseeing test execution. You'll define and track key metrics, design reusable automated test scripts, optimise quality feedback loops within CI/CS pipelines and ensure that testing standards are adhered to. As a Senior QA Test Engineer you will participate in product discussions and decision making and will establish and maintain best practice. As the team grows you can assume more leadership responsibilities if desired. WFH Policy: You can work from home most of the time, meeting up with colleagues in the Leatherhead office once a week, there's onsite parking available or it's a short walk from the station. About you: You have strong QA testing experience with the skills to create, maintain and optimise automated tests across the entire tech stack to ensure stability and scalability You have experience of using tools such as Selenium, Playwright, JMeter, Postman, Newman, RestAssured, ReadyAPI, Swagger You can script / code with C# and JavaScript / TypeScript You're able to establish test practices and KPIs You're collaborative and pragmatic with great communication skills What's in it for you: As a Senior QA Test Engineer / Tester you will earn a competitive salary (to £50k) plus benefits including: 25 days holiday Life insurance Private Medical Insurance Pension contribution of 10% Discounts on gym membership, discounts with retailers Ongoing training in software, including accreditations Apply now to find out more about this Senior QA Test Engineer / Tester (C# Selenium) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 15, 2024
Full time
Senior QA Test Engineer / Tester (C# Selenium) Leatherhead to £50k Are you a QA Test Engineer seeking an opportunity to progress to a hands-on technical lead role? You could be joining a SaaS technology scale-up within the HealthTech space that provides a range of trusted medical information to a range of Heath, Pharmaceutical and Life Sciences organisations. As a Senior QA Test Engineer you will take ownership of establishing Automated Test practices, processes and standards to support Agile development processes. You'll provide subject matter expertise to the engineering team, providing guidance on testing best practices and overseeing test execution. You'll define and track key metrics, design reusable automated test scripts, optimise quality feedback loops within CI/CS pipelines and ensure that testing standards are adhered to. As a Senior QA Test Engineer you will participate in product discussions and decision making and will establish and maintain best practice. As the team grows you can assume more leadership responsibilities if desired. WFH Policy: You can work from home most of the time, meeting up with colleagues in the Leatherhead office once a week, there's onsite parking available or it's a short walk from the station. About you: You have strong QA testing experience with the skills to create, maintain and optimise automated tests across the entire tech stack to ensure stability and scalability You have experience of using tools such as Selenium, Playwright, JMeter, Postman, Newman, RestAssured, ReadyAPI, Swagger You can script / code with C# and JavaScript / TypeScript You're able to establish test practices and KPIs You're collaborative and pragmatic with great communication skills What's in it for you: As a Senior QA Test Engineer / Tester you will earn a competitive salary (to £50k) plus benefits including: 25 days holiday Life insurance Private Medical Insurance Pension contribution of 10% Discounts on gym membership, discounts with retailers Ongoing training in software, including accreditations Apply now to find out more about this Senior QA Test Engineer / Tester (C# Selenium) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
SQL Client Solutions Engineer - Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients. We are Wilmington plc Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients. As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner. Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe. In addition to this as our SQL Client Solutions Engineer you will assume responsibility for: Supervise daily routines & processes to ensure the smooth running of client's tools, acting on any implementations needed. Identify and implement quality improvements. Action support queries from clients within our SLA. Advise and recommend appropriate client solutions & alternatives. Build positive relationships with clients and report accurately on all operational & technical aspects of the client's maintenance. Explore and contribute to new ways of implementing IM technology. Manage client accounts ensuring the delivered solutions are working effectively. In order to be successful in this role it's essential you have experience in: Experience in the same or a similar role. A degree in Computer Science. Good problem solving ability. Passion for achieving excellent client satisfaction. Strong knowledge of SQL Server and Transact SQL. Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS. Ability to work to agreed timescales, keeping clients informed of any delays. Confidence in a customer facing role with excellent interpersonal & relationship building skills. It would be great if you had experience with: Engaging with global clients. Before you go Find what you're looking for! We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you Join us and achieve more within your career with mutual respect, support and fair rewards.
Apr 15, 2024
Full time
SQL Client Solutions Engineer - Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients. We are Wilmington plc Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients. As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner. Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe. In addition to this as our SQL Client Solutions Engineer you will assume responsibility for: Supervise daily routines & processes to ensure the smooth running of client's tools, acting on any implementations needed. Identify and implement quality improvements. Action support queries from clients within our SLA. Advise and recommend appropriate client solutions & alternatives. Build positive relationships with clients and report accurately on all operational & technical aspects of the client's maintenance. Explore and contribute to new ways of implementing IM technology. Manage client accounts ensuring the delivered solutions are working effectively. In order to be successful in this role it's essential you have experience in: Experience in the same or a similar role. A degree in Computer Science. Good problem solving ability. Passion for achieving excellent client satisfaction. Strong knowledge of SQL Server and Transact SQL. Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS. Ability to work to agreed timescales, keeping clients informed of any delays. Confidence in a customer facing role with excellent interpersonal & relationship building skills. It would be great if you had experience with: Engaging with global clients. Before you go Find what you're looking for! We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you Join us and achieve more within your career with mutual respect, support and fair rewards.
About The Role Team - Data Engineering - Enterprise Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth or London Offices. Full time hours. We are happy to discuss flexible working! What this role is all about: The ML Engineer role will be responsible for delivering the underlying data and APIs to support the implementation of innovative machine learning applications. You will enjoy working with rich datasets, cutting edge technology and help shape new data pipeline in an innovative company that helps people live healthier lives. The right candidate will possess a desire to consistently deliver exceptional results on set timelines. Travel will be required on a weekly basis between our different Office locations. Key Actions You will work with Data Engineering team to implement robust and trustworthy data to support high-performance kakfa streams and predictive models. Deploy and maintain machine learning models as APIs for use in our live environments. Employ a variety of languages and tools (e.g. scripting languages) to develop and manage robust data pipelines connecting various systems You will help develop datasets and processes that facilitate data modelling, mining and production Provide clean, usable data to data community and recommend ways to improve data reliability, efficiency and quality. You will have the chance to research opportunities for data acquisition and new uses for existing data Essential Skills needed to fulfil this role: Bachelor's degree in Information Technology/Sciences/Maths 3+ years of experience in business intelligence, data warehousing, data management and data delivery, database and ETL technologies Experience using languages / tools / databases such as SQL and NoSQL, Python. Strong experience with Google Cloud Platform, particularly GKE and Google BigQuery Work with the data engineers and data scientist conveying the design and implementation for the programmes and ensuring adherence to the technology principles and processes. You must have excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. You will have experience developing, deploying and maintaining machine learning APIs So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits when you are engaging with the programme Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Apr 15, 2024
Full time
About The Role Team - Data Engineering - Enterprise Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth or London Offices. Full time hours. We are happy to discuss flexible working! What this role is all about: The ML Engineer role will be responsible for delivering the underlying data and APIs to support the implementation of innovative machine learning applications. You will enjoy working with rich datasets, cutting edge technology and help shape new data pipeline in an innovative company that helps people live healthier lives. The right candidate will possess a desire to consistently deliver exceptional results on set timelines. Travel will be required on a weekly basis between our different Office locations. Key Actions You will work with Data Engineering team to implement robust and trustworthy data to support high-performance kakfa streams and predictive models. Deploy and maintain machine learning models as APIs for use in our live environments. Employ a variety of languages and tools (e.g. scripting languages) to develop and manage robust data pipelines connecting various systems You will help develop datasets and processes that facilitate data modelling, mining and production Provide clean, usable data to data community and recommend ways to improve data reliability, efficiency and quality. You will have the chance to research opportunities for data acquisition and new uses for existing data Essential Skills needed to fulfil this role: Bachelor's degree in Information Technology/Sciences/Maths 3+ years of experience in business intelligence, data warehousing, data management and data delivery, database and ETL technologies Experience using languages / tools / databases such as SQL and NoSQL, Python. Strong experience with Google Cloud Platform, particularly GKE and Google BigQuery Work with the data engineers and data scientist conveying the design and implementation for the programmes and ensuring adherence to the technology principles and processes. You must have excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. You will have experience developing, deploying and maintaining machine learning APIs So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits when you are engaging with the programme Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on . Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
Apr 15, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on . Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
FRENCH SELECTION UK German Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, German Speaker, Germany, Visa sponsor, graduate, hybrid, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR1 VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NR1Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing National & Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in German or Italian (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 15, 2024
Full time
FRENCH SELECTION UK German Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, German Speaker, Germany, Visa sponsor, graduate, hybrid, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR1 VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NR1Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing National & Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in German or Italian (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NRApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 15, 2024
Full time
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NRApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
C++ Software Development Engineer - Walsall Opportunity: Are you an Embedded C++ Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Apr 14, 2024
Full time
C++ Software Development Engineer - Walsall Opportunity: Are you an Embedded C++ Software Development Engineer with experience in developing medical device products? Does your experience include C++ and or C#.Net? Do you have knowledge of algorithms and data structures? Want to work for a growing medical device development company? If yes then this is the role for you. Your role as a Software Development Engineer based in Walsall will involve developing software for new and existing medical device products mainly for Class 2 devices. Duties and responsibilities include: Designing, developing, and/or modifying software of medical and life sciences products based on scope and customer requirements. Working with the product teams and contributing to design discussions. Designing and developing software solutions based on Object Oriented Programming (OOPs) concepts. Creating and developing concept designs for prototype feedback in line with project definition. Working to the companies Quality Management System and supporting the creation and maintenance of Design History Files and Technical Files. Creating product technical documentation (such as design and architecture) to ensure products can successfully be compiled, released, and supported. Maintaining and improving existing software solutions. Creating and executing of module and unit tests. Supporting the product verification and validation activities. This is a full time permanent job opportunity based in Walsall paying an excellent salary between £45,000 - £52,000 per annum dependent on skills and experience and great benefits such as 23 days holidays plus bank holidays on top, Insights Bonus scheme, cycle to work scheme, Life insurance and much more. Skills: To apply for the role of Software Development Engineer you will have the following: Minimum Bachelor's Degree Software Engineering, Computer Science, or any Engineering discipline. Experience in developing software products in C++ and /or C#.Net. How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please don't hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.