Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 20, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 19, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
We are delighted to be working with this company situated just outside Birmingham. They are recruiting for an IT Techncian to join their growing team on a full time, permanent basis with options of hybrid working. Key responsibilities will include: Developing and maintaining the IT systems Providing 1st and 2nd line support for more complex issues Microsoft and Mac OS system administration Assisting with the deployment of computers and peripherals Undertake and be involved in IT project work Being the first point of contact for technical issues The successful candidate will have: Experience in similar role (2+ years') Proficient in SharePoint, Azure Active Directory and O365 Excellent troubleshooting abilities Strong communication skills Excellent attention to detail and organisational skills Full UK Driving Licence (Essential) If this role looks like your next challenge, please contact Sam ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Apr 19, 2024
Full time
We are delighted to be working with this company situated just outside Birmingham. They are recruiting for an IT Techncian to join their growing team on a full time, permanent basis with options of hybrid working. Key responsibilities will include: Developing and maintaining the IT systems Providing 1st and 2nd line support for more complex issues Microsoft and Mac OS system administration Assisting with the deployment of computers and peripherals Undertake and be involved in IT project work Being the first point of contact for technical issues The successful candidate will have: Experience in similar role (2+ years') Proficient in SharePoint, Azure Active Directory and O365 Excellent troubleshooting abilities Strong communication skills Excellent attention to detail and organisational skills Full UK Driving Licence (Essential) If this role looks like your next challenge, please contact Sam ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
IT Support Technician - MC269022 IT Support Technician required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. IT Support Technician Position Overview Provide 1st line support for users to ensure they can continue with their daily tasks: - Respond to support requests - Assist users with application operations - Resolve 1st line support issues - Connect with 3rd party service providers - Assist the with 2nd line support issues Follow IT processes to help maintain a high quality of service: - Ensure routine assignments are completed - Maintain support events and feedback records - Review process performance Assist with the implementation and development of IT resources: - Assist with the physical side of operations - Be prepared to work outside office hours Participate and engage with IT team interactions and contribute to the group effort: - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - Keep department areas clean and tidy - Ensure the IT inventory is organised - Arrange and complete WEEE collections IT Support Technician Position Requirements Experience - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft windows 10 client OS - Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA IT Fundamentals (ITF+) certification or equivalent Skills The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: - - Fault finding and problem solving - Installationdministration of windows operating system and applications - Proficient with operating Microsoft Office applications IT Support Technician Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 19, 2024
Full time
IT Support Technician - MC269022 IT Support Technician required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. IT Support Technician Position Overview Provide 1st line support for users to ensure they can continue with their daily tasks: - Respond to support requests - Assist users with application operations - Resolve 1st line support issues - Connect with 3rd party service providers - Assist the with 2nd line support issues Follow IT processes to help maintain a high quality of service: - Ensure routine assignments are completed - Maintain support events and feedback records - Review process performance Assist with the implementation and development of IT resources: - Assist with the physical side of operations - Be prepared to work outside office hours Participate and engage with IT team interactions and contribute to the group effort: - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - Keep department areas clean and tidy - Ensure the IT inventory is organised - Arrange and complete WEEE collections IT Support Technician Position Requirements Experience - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft windows 10 client OS - Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA IT Fundamentals (ITF+) certification or equivalent Skills The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: - - Fault finding and problem solving - Installationdministration of windows operating system and applications - Proficient with operating Microsoft Office applications IT Support Technician Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 19, 2024
Full time
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the dynamic team at our client's prestigious institution. If you possess excellent communication skills, thrive in a fast-paced setting, and have a passion for technology, this role is perfect for you. What's on Offer: Competitive salary ranging from 23,000 to 30,000, depending on experience. Full-time position with 40 hours per week, providing stability and security. Generous benefits package including 25 days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client's IT. Working closely with the data and project management team, you will provide comprehensive support across servers, networks, computing, and AV systems. This role offers a unique opportunity to contribute to the school's expansion and provide essential support to staff and pupils. Key Responsibilities: Deliver 1st & 2nd line support for computing and AV estate, ensuring prompt resolution of technical issues. Maintain the server and network infrastructure, diagnosing and analysing issues to support system architecture. Setup computers, emails, and Active Directory accounts, ensuring basic configurations are in place. Manage incidents and problem tickets within SLAs, maintaining a high level of service delivery. Support teaching and operational teams, ensuring all systems are available, up-to-date, and secure. Candidate Requirements: Excellent interpersonal skills with a positive and adaptable attitude. Proven experience in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune/MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a bonus. Why Join: If you are passionate about technology and education, and you thrive in a collaborative environment, we want to hear from you. This role offers an exciting opportunity to make a real impact within an esteemed educational institution. Join us and be part of a supportive team dedicated to empowering the next generation of learners. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Apr 19, 2024
Full time
Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the dynamic team at our client's prestigious institution. If you possess excellent communication skills, thrive in a fast-paced setting, and have a passion for technology, this role is perfect for you. What's on Offer: Competitive salary ranging from 23,000 to 30,000, depending on experience. Full-time position with 40 hours per week, providing stability and security. Generous benefits package including 25 days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client's IT. Working closely with the data and project management team, you will provide comprehensive support across servers, networks, computing, and AV systems. This role offers a unique opportunity to contribute to the school's expansion and provide essential support to staff and pupils. Key Responsibilities: Deliver 1st & 2nd line support for computing and AV estate, ensuring prompt resolution of technical issues. Maintain the server and network infrastructure, diagnosing and analysing issues to support system architecture. Setup computers, emails, and Active Directory accounts, ensuring basic configurations are in place. Manage incidents and problem tickets within SLAs, maintaining a high level of service delivery. Support teaching and operational teams, ensuring all systems are available, up-to-date, and secure. Candidate Requirements: Excellent interpersonal skills with a positive and adaptable attitude. Proven experience in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune/MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a bonus. Why Join: If you are passionate about technology and education, and you thrive in a collaborative environment, we want to hear from you. This role offers an exciting opportunity to make a real impact within an esteemed educational institution. Join us and be part of a supportive team dedicated to empowering the next generation of learners. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 19, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role 30,000 - 40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role 30,000 - 40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Technician -Glasgow, Fully On-site -Permanent Role -Competitive Salary and a range of excellent benefits Do you come from a background in IT support and are looking for a role which will allow to work on some exciting projects and propel you into the world of government and defence? Then this could be the role for you. Our client is looking for a 2nd Line support technician to join for one of their brand-new sites in Scotland. They are looking for someone who has previously provided desktop support to a 2nd line capacity to join their exciting and collaborative team. Looking for someone who: Has previous experience in a 2nd line desktop support role. Has prior experience of working within an ITIL environment. Has proven experience working with the likes of Microsoft Windows 10, McAfee/EPO, Active Directory and Virtualisation (VMWare or Vsphere). Has a drive to continually develop themselves and broaden their technical skill set. Can provide clear and concise written and verbal communication to both internal and external stakeholders. Previous experience in a role which involves Government and Defence or who has previously held security clearance would be an advantage.
Apr 19, 2024
Full time
2nd Line Support Technician -Glasgow, Fully On-site -Permanent Role -Competitive Salary and a range of excellent benefits Do you come from a background in IT support and are looking for a role which will allow to work on some exciting projects and propel you into the world of government and defence? Then this could be the role for you. Our client is looking for a 2nd Line support technician to join for one of their brand-new sites in Scotland. They are looking for someone who has previously provided desktop support to a 2nd line capacity to join their exciting and collaborative team. Looking for someone who: Has previous experience in a 2nd line desktop support role. Has prior experience of working within an ITIL environment. Has proven experience working with the likes of Microsoft Windows 10, McAfee/EPO, Active Directory and Virtualisation (VMWare or Vsphere). Has a drive to continually develop themselves and broaden their technical skill set. Can provide clear and concise written and verbal communication to both internal and external stakeholders. Previous experience in a role which involves Government and Defence or who has previously held security clearance would be an advantage.
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Apr 18, 2024
Full time
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Apr 18, 2024
Full time
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!