macOS and Jamf IT Support Analyst Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join? You'll become part of a small team where you'll have the chance to make a real impact while constantly learning and growing. Plus, you'll be surrounded by like-minded individuals who share your passion for all things tech! Your technical skills should include macOS IT troubleshooting, Apple Mac hardware support, Google Workspace, and video conferencing platforms. JAMF certification and experience with Adobe Creative Suite are highly desirable. What You'll Do as IT Support Engineer Respond promptly and courteously to technical issues, ensuring every user feels supported. Set up new user accounts and hardware, following the latest best practices. Provide remote support to global offices and users. Keep records and information up-to-date, always seeking ways to improve systems. As an ideal IT Support Engineer you'll be Organised : You thrive in managing your time and tasks efficiently, with a keen eye for detail and accuracy. Communicative : Your excellent communication skills inspire confidence in others, and you're not afraid to ask questions and engage with the team. Accountable : You take ownership of your tasks and proactively seek solutions, showing initiative and a willingness to learn and grow. The ideal macOS and Jamf IT Support Engineer will have at least two years of experience in a fast-paced support role, preferably within the creative sector. Your technical skills should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF knowledge (ideally including certification), experience with Adobe Creative Suite, Okta, ITIL, shell scripting and working within an agency environment previously are highly desirable. Ready to take the next step? If you're passionate about technology, thrive in a collaborative environment, and are eager to take your macOS and Jamf IT Support career to the next level, apply now! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 16, 2024
Full time
macOS and Jamf IT Support Analyst Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join? You'll become part of a small team where you'll have the chance to make a real impact while constantly learning and growing. Plus, you'll be surrounded by like-minded individuals who share your passion for all things tech! Your technical skills should include macOS IT troubleshooting, Apple Mac hardware support, Google Workspace, and video conferencing platforms. JAMF certification and experience with Adobe Creative Suite are highly desirable. What You'll Do as IT Support Engineer Respond promptly and courteously to technical issues, ensuring every user feels supported. Set up new user accounts and hardware, following the latest best practices. Provide remote support to global offices and users. Keep records and information up-to-date, always seeking ways to improve systems. As an ideal IT Support Engineer you'll be Organised : You thrive in managing your time and tasks efficiently, with a keen eye for detail and accuracy. Communicative : Your excellent communication skills inspire confidence in others, and you're not afraid to ask questions and engage with the team. Accountable : You take ownership of your tasks and proactively seek solutions, showing initiative and a willingness to learn and grow. The ideal macOS and Jamf IT Support Engineer will have at least two years of experience in a fast-paced support role, preferably within the creative sector. Your technical skills should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF knowledge (ideally including certification), experience with Adobe Creative Suite, Okta, ITIL, shell scripting and working within an agency environment previously are highly desirable. Ready to take the next step? If you're passionate about technology, thrive in a collaborative environment, and are eager to take your macOS and Jamf IT Support career to the next level, apply now! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 16, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Our client is looking for someone who is able to offer enhanced levels of technical support and who has the ability to scope and design networks. The role will look to expand with the business alongside their growth plan over the next 5 years. This is an ideal position for someone who is looking to make an impact and build a career within a growing environment, The successful candidate will join a Professional Services Team offering third level escalationsupport to their IT Helpdesk as well as Projects Architecture and Implementation. Their clients use avaried and wide range of technology. Part of the job will require you to write technical documentation and reports therefore good written skills are extremely important. Our client would like someone who can integrate with them and be part of the journey that makes them a success, makes them enjoy what they do and most of all makes their customers choose them every time. The ideal candidate will have the following essential skills:Working commercial experience in a similar IT role.Good communication skills both verbal and written.The ability to work independently or as part of a team.Have the ability to multitask and work in a fast paced environment.Have a good eye for detail.A good attitude with a genuine interest in IT.The desire for self improvement and growth.The desire to succeed both individually and as a team.To view Certification as an ongoing process.A Full UK driving license.Be flexible and willing to travel. Desired Technical Skills Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage.Microsoft Windows 10 and 11 including OS installation.macOS.JAMF or other MDM platforms.Office 365 Administration Skills.Active Directory Administration Skills.Antivirus Software.Microsoft Office.Installing and troubleshooting software applications.Installing and troubleshooting printers.Windows Server.Virtualisation technologies.Network protocols, services
Apr 15, 2024
Full time
Our client is looking for someone who is able to offer enhanced levels of technical support and who has the ability to scope and design networks. The role will look to expand with the business alongside their growth plan over the next 5 years. This is an ideal position for someone who is looking to make an impact and build a career within a growing environment, The successful candidate will join a Professional Services Team offering third level escalationsupport to their IT Helpdesk as well as Projects Architecture and Implementation. Their clients use avaried and wide range of technology. Part of the job will require you to write technical documentation and reports therefore good written skills are extremely important. Our client would like someone who can integrate with them and be part of the journey that makes them a success, makes them enjoy what they do and most of all makes their customers choose them every time. The ideal candidate will have the following essential skills:Working commercial experience in a similar IT role.Good communication skills both verbal and written.The ability to work independently or as part of a team.Have the ability to multitask and work in a fast paced environment.Have a good eye for detail.A good attitude with a genuine interest in IT.The desire for self improvement and growth.The desire to succeed both individually and as a team.To view Certification as an ongoing process.A Full UK driving license.Be flexible and willing to travel. Desired Technical Skills Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage.Microsoft Windows 10 and 11 including OS installation.macOS.JAMF or other MDM platforms.Office 365 Administration Skills.Active Directory Administration Skills.Antivirus Software.Microsoft Office.Installing and troubleshooting software applications.Installing and troubleshooting printers.Windows Server.Virtualisation technologies.Network protocols, services
Our client is looking for someone who is able to offer enhanced levels of technical support and who has the ability to scope and design networks. The role will look to expand with the business alongside their growth plan over the next 5 years. This is an ideal position for someone who is looking to make an impact and build a career within a growing environment, The successful candidate will join a Professional Services Team offering third level escalation support to their IT Helpdesk as well as Projects Architecture and Implementation. Their clients use a varied and wide range of technology. Part of the job will require you to write technical documentation and reports therefore good written skills are extremely important. Our client would like someone who can integrate with them and be part of the journey that makes them a success, makes them enjoy what they do and most of all makes their customers choose them every time. The ideal candidate will have the following essential skills: Working commercial experience in a similar IT role. Good communication skills both verbal and written. The ability to work independently or as part of a team. Have the ability to multitask and work in a fast paced environment. Have a good eye for detail. A good attitude with a genuine interest in IT. The desire for self improvement and growth. The desire to succeed both individually and as a team. To view Certification as an ongoing process. A Full UK driving license. Be flexible and willing to travel. Desired Technical Skills Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Microsoft Windows 10 and 11 including OS installation. macOS. JAMF or other MDM platforms. Office 365 Administration Skills. Active Directory Administration Skills. Antivirus Software. Microsoft Office. Installing and troubleshooting software applications. Installing and troubleshooting printers. Windows Server. Virtualisation technologies. Network protocols, services
Apr 11, 2024
Full time
Our client is looking for someone who is able to offer enhanced levels of technical support and who has the ability to scope and design networks. The role will look to expand with the business alongside their growth plan over the next 5 years. This is an ideal position for someone who is looking to make an impact and build a career within a growing environment, The successful candidate will join a Professional Services Team offering third level escalation support to their IT Helpdesk as well as Projects Architecture and Implementation. Their clients use a varied and wide range of technology. Part of the job will require you to write technical documentation and reports therefore good written skills are extremely important. Our client would like someone who can integrate with them and be part of the journey that makes them a success, makes them enjoy what they do and most of all makes their customers choose them every time. The ideal candidate will have the following essential skills: Working commercial experience in a similar IT role. Good communication skills both verbal and written. The ability to work independently or as part of a team. Have the ability to multitask and work in a fast paced environment. Have a good eye for detail. A good attitude with a genuine interest in IT. The desire for self improvement and growth. The desire to succeed both individually and as a team. To view Certification as an ongoing process. A Full UK driving license. Be flexible and willing to travel. Desired Technical Skills Hardware troubleshooting skills. A good understanding of computer hardware i.e. CPUs, memory, disk storage. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Microsoft Windows 10 and 11 including OS installation. macOS. JAMF or other MDM platforms. Office 365 Administration Skills. Active Directory Administration Skills. Antivirus Software. Microsoft Office. Installing and troubleshooting software applications. Installing and troubleshooting printers. Windows Server. Virtualisation technologies. Network protocols, services