Technical Workplace Architect At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Head of User Experience, the Technical Workplace Architect role is responsible for designing, implementing and maintaining the Modern Workplace strategy at Telent that will enable and support the goals of business. The role focuses on ensuring we are future facing, embracing new innovative technology and leveraging existing technologies including M365, SharePoint, Desktop, Mobile device, remote device management, security compliance across the Telent environment. This is an agile working role, with travel required to the Warwick office 1 day per week. What you'll do: Add Telent to the front of Technical Workplace Strategy/Vision Define and deliver Technical Workplace Strategy/Vision and product roadmap inc; Workplace technology (Office, Remote, Field Force enablement, Mobile, Desktop), HR tools, Facilities tools, Employee collaboration and communications platforms. Management and development of BAU Technical Workplace Engineer Team, driving productivity and collaboration within the Workplace IT organisation. Providing direction and guidance. Identify emerging technologies and trends in the digital workplace space and develop an evaluation forum to discuss and agree on viability for Telent. Lead the evaluation, selection, and implementation of digital tools and platforms to enhance collaboration, productivity, and employee engagement. Troubleshooting and fixing more complex Workplace issues that cannot be resolved by L1 and L2 teams. Ensure desktop infrastructure meets established security policies and compliance requirements. Who you are: You will experience in a similar role, providing 3rd line support for complex Workplace issues. You will be a strong and motivational leader, with excellent stakeholder management and communication skills. Key Requirements: Bachelor's degree or equivalent experience in computer science, information technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Windows Desktop Administrator, VMware Certified Professional) are desirable. Demonstrable experience as a desktop architect or in a similar role, with a focus on designing and implementing desktop infrastructure solutions. Experience leading a team of Technical engineers. Strong knowledge of digital workplace technologies, collaboration tools, and modern intranet solutions. Understanding of change management principles and ability to drive adoption of digital workplace solutions. Co-Pilot/Azzure experience is desirable. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year. Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video!
Mar 28, 2024
Full time
Technical Workplace Architect At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Head of User Experience, the Technical Workplace Architect role is responsible for designing, implementing and maintaining the Modern Workplace strategy at Telent that will enable and support the goals of business. The role focuses on ensuring we are future facing, embracing new innovative technology and leveraging existing technologies including M365, SharePoint, Desktop, Mobile device, remote device management, security compliance across the Telent environment. This is an agile working role, with travel required to the Warwick office 1 day per week. What you'll do: Add Telent to the front of Technical Workplace Strategy/Vision Define and deliver Technical Workplace Strategy/Vision and product roadmap inc; Workplace technology (Office, Remote, Field Force enablement, Mobile, Desktop), HR tools, Facilities tools, Employee collaboration and communications platforms. Management and development of BAU Technical Workplace Engineer Team, driving productivity and collaboration within the Workplace IT organisation. Providing direction and guidance. Identify emerging technologies and trends in the digital workplace space and develop an evaluation forum to discuss and agree on viability for Telent. Lead the evaluation, selection, and implementation of digital tools and platforms to enhance collaboration, productivity, and employee engagement. Troubleshooting and fixing more complex Workplace issues that cannot be resolved by L1 and L2 teams. Ensure desktop infrastructure meets established security policies and compliance requirements. Who you are: You will experience in a similar role, providing 3rd line support for complex Workplace issues. You will be a strong and motivational leader, with excellent stakeholder management and communication skills. Key Requirements: Bachelor's degree or equivalent experience in computer science, information technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Windows Desktop Administrator, VMware Certified Professional) are desirable. Demonstrable experience as a desktop architect or in a similar role, with a focus on designing and implementing desktop infrastructure solutions. Experience leading a team of Technical engineers. Strong knowledge of digital workplace technologies, collaboration tools, and modern intranet solutions. Understanding of change management principles and ability to drive adoption of digital workplace solutions. Co-Pilot/Azzure experience is desirable. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year. Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video!
Randstad Construction & Property
St. Albans, Hertfordshire
Randstad Construction & Property are currently recruiting for a Facilities Administrator to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contactfor customers calling into the Helpdesk.This role will be based on site at the client's premises in St Albans.The main working hours for this role will be between 8:00am - 5:00pm. The package: ? Salary up to £32,000 per annum? Monday to Friday ? Annual leave & bank holidays? Generous pension scheme? Training and development courses Your role will include: ? Main point of contact for subcontractors, managing their processes and promptingupdates? Raising purchase orders for subcontractors? Closing off jobs for engineers? Raising of reactive & PPM work orders? Managing complaints and escalations effectively? Keep WIP levels on contracts to a minimum to ensure timely completion of work orders? Assist with reporting on jobs logged, completed and outstanding? Collating figures for monthly KPI reporting? Completion of engineers timesheets? Filing, scanning and tracking of engineers paperwork? Log engineers overtime and holidays for weekly reporting to management? Provide general administrative support What we are looking for:? Strong administration and customer service skills? Experience working in a Facilities Management environment with CAFM systems (desired but not essential)? Knowledge of Microsoft Office packages? Strong planning and organisational skills, with attention to detail Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 28, 2024
Full time
Randstad Construction & Property are currently recruiting for a Facilities Administrator to join our client's newly formed team on a new, exciting contract they have just secured. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contactfor customers calling into the Helpdesk.This role will be based on site at the client's premises in St Albans.The main working hours for this role will be between 8:00am - 5:00pm. The package: ? Salary up to £32,000 per annum? Monday to Friday ? Annual leave & bank holidays? Generous pension scheme? Training and development courses Your role will include: ? Main point of contact for subcontractors, managing their processes and promptingupdates? Raising purchase orders for subcontractors? Closing off jobs for engineers? Raising of reactive & PPM work orders? Managing complaints and escalations effectively? Keep WIP levels on contracts to a minimum to ensure timely completion of work orders? Assist with reporting on jobs logged, completed and outstanding? Collating figures for monthly KPI reporting? Completion of engineers timesheets? Filing, scanning and tracking of engineers paperwork? Log engineers overtime and holidays for weekly reporting to management? Provide general administrative support What we are looking for:? Strong administration and customer service skills? Experience working in a Facilities Management environment with CAFM systems (desired but not essential)? Knowledge of Microsoft Office packages? Strong planning and organisational skills, with attention to detail Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Mar 28, 2024
Full time
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Randstad Construction & Property
Huddersfield, Yorkshire
Job Title: SeniorHelp Desk Coordinator Salary: £30,000 Location: Huddersfield Working hours: 40 hours per week Are you an experienced Help Desk manager looking for a new and exciting opportunity? Do you want to join a growing organisation that offers training and development opportunities? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to manage their Help Desk team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Managing a team of Help Desk administrators. Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Experience with managing teams. Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 26, 2024
Full time
Job Title: SeniorHelp Desk Coordinator Salary: £30,000 Location: Huddersfield Working hours: 40 hours per week Are you an experienced Help Desk manager looking for a new and exciting opportunity? Do you want to join a growing organisation that offers training and development opportunities? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to manage their Help Desk team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Managing a team of Help Desk administrators. Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Experience with managing teams. Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in Plymouth. The Helpdesk Administrator will organize scheduled an reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk Administrator: Process Scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System Maintain key relationships with colleagues, clients and Suppliers/ Contractors Assist in collation of Monthly Reports General Admin Tasks Attend Meetings as Requested The ideal candidate will be a experienced administrator with excellent customer service abilities. You will have strong communication skills and be very organised. You will have an eye for detail and be able to work to deadlines. In return, our client is offering a salary up to £25,086 per annum.
Mar 25, 2024
Full time
Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in Plymouth. The Helpdesk Administrator will organize scheduled an reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk Administrator: Process Scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System Maintain key relationships with colleagues, clients and Suppliers/ Contractors Assist in collation of Monthly Reports General Admin Tasks Attend Meetings as Requested The ideal candidate will be a experienced administrator with excellent customer service abilities. You will have strong communication skills and be very organised. You will have an eye for detail and be able to work to deadlines. In return, our client is offering a salary up to £25,086 per annum.
Do you thrive on providing a first-class Customer Service? Would you like to pursue a career within Facilities? Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £25,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress. Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information. Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system. Follow up on queries and plan engineer or sub-contractor attendance as required. Liaise with contractors, client representatives, and the full team including engineers. Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner. Ensure Clients are updated with progress of works. Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales. Assist with producing engineer/sub-contractor quotations. Process reports for engineers, highlighting working hours and material costs. Any other Ad hoc duties as required. Skills and Experience required: Previous experience within a facilities or commercial FM helpdesk role is preferred. Previous Help Desk and Administration experience preferred. Excellent communication skills - both written and verbal. Customer service experience. Good working knowledge of Microsoft office and Microsoft Teams. Ability to work on own initiative and as a part of a team. Interested? Please call Nadia at Office Angels Livingston today or send your CV to Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 22, 2024
Full time
Do you thrive on providing a first-class Customer Service? Would you like to pursue a career within Facilities? Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £25,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress. Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information. Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system. Follow up on queries and plan engineer or sub-contractor attendance as required. Liaise with contractors, client representatives, and the full team including engineers. Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner. Ensure Clients are updated with progress of works. Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales. Assist with producing engineer/sub-contractor quotations. Process reports for engineers, highlighting working hours and material costs. Any other Ad hoc duties as required. Skills and Experience required: Previous experience within a facilities or commercial FM helpdesk role is preferred. Previous Help Desk and Administration experience preferred. Excellent communication skills - both written and verbal. Customer service experience. Good working knowledge of Microsoft office and Microsoft Teams. Ability to work on own initiative and as a part of a team. Interested? Please call Nadia at Office Angels Livingston today or send your CV to Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Randstad Construction & Property
Livingston, West Lothian
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to £26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 22, 2024
Full time
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction & Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to £26,000 depending on experience) Employment type: Full-time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Jack Stewart at Randstad C&P Newcastle Email: Phone: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Remote Help Desk / Contract Support Status: Permanent Location: Remote Salary: £24k - £25k per annum Start Date: ASAP The role: - Help Desk duties - Contract Support Administration - Raising Purchase Orders - Assigning jobs to Engineers and closing them when completed - Dealing with Engineers and subcontractors - Weekly Reports and attending meetings - Answering and resolving queries via inbound calls What you need to succeed: - Previous experience as a facilities help desk assistant. - Knowledge of E-log books. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on and I will get back to you as soon as I can. If this is what you're looking for, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Nov 10, 2021
Full time
Remote Help Desk / Contract Support Status: Permanent Location: Remote Salary: £24k - £25k per annum Start Date: ASAP The role: - Help Desk duties - Contract Support Administration - Raising Purchase Orders - Assigning jobs to Engineers and closing them when completed - Dealing with Engineers and subcontractors - Weekly Reports and attending meetings - Answering and resolving queries via inbound calls What you need to succeed: - Previous experience as a facilities help desk assistant. - Knowledge of E-log books. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on and I will get back to you as soon as I can. If this is what you're looking for, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Temp- Perm
ASAP Start
An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them.
The Job:
* To receive day to day help desk phone and email enquiries from developing, new and existing customers
* To respond directly within standard SLA requirements with appropriate email, phone or screen share communication
* Liaison between Customers and internals sales and Tech teams
* Provide first line product support where possible
* To log, detail and progress unresolved queries
* Advise and update customers on progress of their enquiry
* Creating projects and providing admin support
* To field and manage periodical high call rates
* To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications
* Contacting software developers regarding outstanding queries
* Requesting new databases and confirming licence changes
* Responsible for any licence plan management
* CRM entries for the payment reports run monthly
* Ensure documentation and records are kept up to date
* To assist with logistics and booking of install/training team hotels, flights and car hire, where needed.
The Person:
* To have had experience within an Administrative Customer Service remit
* Customer focused
* Must be IT literate
* Flair for Technology/software
* Organised and proactive
* Able to prioritise tasks
If you are interested in finding out more about this post please call Chelsea on (Apply online only) or apply for the role now!
Tate is acting as an Employment Business in relation to this vacancy
Oct 29, 2018
Temp- Perm
ASAP Start
An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them.
The Job:
* To receive day to day help desk phone and email enquiries from developing, new and existing customers
* To respond directly within standard SLA requirements with appropriate email, phone or screen share communication
* Liaison between Customers and internals sales and Tech teams
* Provide first line product support where possible
* To log, detail and progress unresolved queries
* Advise and update customers on progress of their enquiry
* Creating projects and providing admin support
* To field and manage periodical high call rates
* To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications
* Contacting software developers regarding outstanding queries
* Requesting new databases and confirming licence changes
* Responsible for any licence plan management
* CRM entries for the payment reports run monthly
* Ensure documentation and records are kept up to date
* To assist with logistics and booking of install/training team hotels, flights and car hire, where needed.
The Person:
* To have had experience within an Administrative Customer Service remit
* Customer focused
* Must be IT literate
* Flair for Technology/software
* Organised and proactive
* Able to prioritise tasks
If you are interested in finding out more about this post please call Chelsea on (Apply online only) or apply for the role now!
Tate is acting as an Employment Business in relation to this vacancy
Temp- Perm
ASAP Start
An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them.
The Job:
* To receive day to day help desk phone and email enquiries from developing, new and existing customers
* To respond directly within standard SLA requirements with appropriate email, phone or screen share communication
* Liaison between Customers and internals sales and Tech teams
* Provide first line product support where possible
* To log, detail and progress unresolved queries
* Advise and update customers on progress of their enquiry
* Creating projects and providing admin support
* To field and manage periodical high call rates
* To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications
* Contacting software developers regarding outstanding queries
* Requesting new databases and confirming licence changes
* Responsible for any licence plan management
* CRM entries for the payment reports run monthly
* Ensure documentation and records are kept up to date
* To assist with logistics and booking of install/training team hotels, flights and car hire, where needed.
The Person:
* To have had experience within an Administrative Customer Service remit
* Customer focused
* Must be IT literate
* Flair for Technology/software
* Organised and proactive
* Able to prioritise tasks
If you are interested in finding out more about this post please call Chelsea on (Apply online only) or apply for the role now!
Tate is acting as an Employment Business in relation to this vacancy
Oct 29, 2018
Temp- Perm
ASAP Start
An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them.
The Job:
* To receive day to day help desk phone and email enquiries from developing, new and existing customers
* To respond directly within standard SLA requirements with appropriate email, phone or screen share communication
* Liaison between Customers and internals sales and Tech teams
* Provide first line product support where possible
* To log, detail and progress unresolved queries
* Advise and update customers on progress of their enquiry
* Creating projects and providing admin support
* To field and manage periodical high call rates
* To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications
* Contacting software developers regarding outstanding queries
* Requesting new databases and confirming licence changes
* Responsible for any licence plan management
* CRM entries for the payment reports run monthly
* Ensure documentation and records are kept up to date
* To assist with logistics and booking of install/training team hotels, flights and car hire, where needed.
The Person:
* To have had experience within an Administrative Customer Service remit
* Customer focused
* Must be IT literate
* Flair for Technology/software
* Organised and proactive
* Able to prioritise tasks
If you are interested in finding out more about this post please call Chelsea on (Apply online only) or apply for the role now!
Tate is acting as an Employment Business in relation to this vacancy