Job Responsibilities
This is a list of the main duties or tasks that the post holder will be expected to undertake.
Proactively deliver all aspects of successful projects that offer best value for money and achieve commercial targets.
To act as the expert within the identified field of the job description e.g. bridges etc. or effectively liaise with those experts.
Lead, coach, support, motivate and monitor employees in order to develop and improve their performance, to ensure customer needs are met and sound technical and project management techniques and disciplines are embedded within the team.
To manage delivery of multiple schemes and projects.
Forecast and manage the budget for own area of responsibility to ensure budgets are achieved whilst maintaining the balance between the delivery time and outcome/objectives.
Maintaining excellent, effective working relationships with stakeholders, key strategic partners, senior council directors, politicians and operational teams. Build, promote and maintain effective communication with all relevant stakeholders (Members, Parish Councils, The Public, District Councils and various supply chain partners) to ensure the sharing of consistent, accurate and pertinent information.
Take personal responsibility of own workload and the resources required to ensure successful service delivery.
Promote a strong customer service focus within the Service and where possible take account of customer requirements, including responding to customers in ways that are clear and jargon free
Provide necessary information for performance management measures. Lead the preparation and coordination of reports, documents and information, undertaking quality control to enable effective governance of decision making.
Remain contemporary with legislation and best practice and ensure that relevant initiatives are adopted to develop the effectiveness of the service.
To work in accordance with the Corporate values and competency framework.
Maintain a current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Person Specification
Must have 10 years + in senior project management roles managing multi projects
Must have delivered projects through optioneering, design and construction phases within the highways and/or infrastructure sectors
Background in Highways, local authorities and infrastructure delivery
Excellent communication and stakeholders management skills
Able to administrate and manage NEC 3 contracts
The professional lead for project, programme and budget management. Commissioning the management of design consultants, design approvals, procurement, stakeholder communication and following corporate governance to release funding.
Supporting the Programme Lead and overseeing the delivery of major infrastructure projects through design and construction, ensuring successful delivery that offers value for money and achieves targets set.
Essentials Requirements
Significant experience at a senior level of developing and implementing high profile Transport and Highway infrastructure related Projects and Programmes.
Qualified to chartered or equivalent level as required of the role and member of an appropriate professional body. For example Chartered Engineer or Project Management Professional. With evidence of a proactive approach to continuous professional development.
Management qualification and/or experience of managing at the required level (eg multi-disciplinary project teams) in a similar discipline/organisation. With the ability to lead and develop staff
A Professional qualification Level 6 (e.g. Degree) or similar qualification in the relevant discipline (eg Engineering or Project Mgt) OR substantial relevant experience.
A sound knowledge of the latest legislative requirements as they relate to the identified specialist field.
Significant experience of working and consulting with stakeholders such as senior councillors, the public and managers.
Strong partnership work ethic with a proven track record of embracing and maintaining successful partnerships with a wide range of internal and external stakeholders.
Highly resilient with the ability to manage own emotions in the face of pressure, set-backs or when dealing with challenging situations.
Excellent organisational skills with the ability to effectively plan own workload with limited supervision and a proven ability to effectively manage competing demands and priorities.
Very competent IT user including the use of Microsoft Office products (Word, Excel, Outlook, Skype for Business, Visio, Teams). Confident with data analysis, using it to inform strategy and monitor performance.
Excellent knowledge and experience of budget management whilst maintaining the required outputs and outcomes. Includes experience of cost management in a project setting.
A current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Desirable requirements
Previous experience of working at a similar level in a Local Government environment.
Feb 18, 2022
Full time
Job Responsibilities
This is a list of the main duties or tasks that the post holder will be expected to undertake.
Proactively deliver all aspects of successful projects that offer best value for money and achieve commercial targets.
To act as the expert within the identified field of the job description e.g. bridges etc. or effectively liaise with those experts.
Lead, coach, support, motivate and monitor employees in order to develop and improve their performance, to ensure customer needs are met and sound technical and project management techniques and disciplines are embedded within the team.
To manage delivery of multiple schemes and projects.
Forecast and manage the budget for own area of responsibility to ensure budgets are achieved whilst maintaining the balance between the delivery time and outcome/objectives.
Maintaining excellent, effective working relationships with stakeholders, key strategic partners, senior council directors, politicians and operational teams. Build, promote and maintain effective communication with all relevant stakeholders (Members, Parish Councils, The Public, District Councils and various supply chain partners) to ensure the sharing of consistent, accurate and pertinent information.
Take personal responsibility of own workload and the resources required to ensure successful service delivery.
Promote a strong customer service focus within the Service and where possible take account of customer requirements, including responding to customers in ways that are clear and jargon free
Provide necessary information for performance management measures. Lead the preparation and coordination of reports, documents and information, undertaking quality control to enable effective governance of decision making.
Remain contemporary with legislation and best practice and ensure that relevant initiatives are adopted to develop the effectiveness of the service.
To work in accordance with the Corporate values and competency framework.
Maintain a current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Person Specification
Must have 10 years + in senior project management roles managing multi projects
Must have delivered projects through optioneering, design and construction phases within the highways and/or infrastructure sectors
Background in Highways, local authorities and infrastructure delivery
Excellent communication and stakeholders management skills
Able to administrate and manage NEC 3 contracts
The professional lead for project, programme and budget management. Commissioning the management of design consultants, design approvals, procurement, stakeholder communication and following corporate governance to release funding.
Supporting the Programme Lead and overseeing the delivery of major infrastructure projects through design and construction, ensuring successful delivery that offers value for money and achieves targets set.
Essentials Requirements
Significant experience at a senior level of developing and implementing high profile Transport and Highway infrastructure related Projects and Programmes.
Qualified to chartered or equivalent level as required of the role and member of an appropriate professional body. For example Chartered Engineer or Project Management Professional. With evidence of a proactive approach to continuous professional development.
Management qualification and/or experience of managing at the required level (eg multi-disciplinary project teams) in a similar discipline/organisation. With the ability to lead and develop staff
A Professional qualification Level 6 (e.g. Degree) or similar qualification in the relevant discipline (eg Engineering or Project Mgt) OR substantial relevant experience.
A sound knowledge of the latest legislative requirements as they relate to the identified specialist field.
Significant experience of working and consulting with stakeholders such as senior councillors, the public and managers.
Strong partnership work ethic with a proven track record of embracing and maintaining successful partnerships with a wide range of internal and external stakeholders.
Highly resilient with the ability to manage own emotions in the face of pressure, set-backs or when dealing with challenging situations.
Excellent organisational skills with the ability to effectively plan own workload with limited supervision and a proven ability to effectively manage competing demands and priorities.
Very competent IT user including the use of Microsoft Office products (Word, Excel, Outlook, Skype for Business, Visio, Teams). Confident with data analysis, using it to inform strategy and monitor performance.
Excellent knowledge and experience of budget management whilst maintaining the required outputs and outcomes. Includes experience of cost management in a project setting.
A current driving licence with access to a vehicle for business use and/or a willingness to use Council vehicles. Or the ability to demonstrate an effective alternate means of frequent travel to all areas of the county.
Desirable requirements
Previous experience of working at a similar level in a Local Government environment.
Home Office Senior Voice and Video Infrastructure Engineer £41,950 to £46,144 Croydon Trusted for your Unified Comms expertise, you will help us keep the nation safe. The Home Office plays a fundamental role in maintaining the UK's security and economic prosperity. We are driven to keep citizens safe and the country secure by leading on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Help us shape the future and deliver exceptional public services that work for everyone. As a Senior Voice and Video Infrastructure Engineer you will enjoy a fast-paced role at the heart of the Home Office. We will look to you to ensure that the Home Office's voice and video infrastructure and services are built, coordinated, integrated, delivered, supported and maintained. Providing technical expertise to a user base of more than 30,000 people, you will enjoy a wide range of important responsibilities. Whether recommending solutions, creating knowledge articles of offering fixes to faults and issues, you will put the needs of users at the heart of all you do. As part of a team of Infrastructure Engineers, you will work closely with technical architects to translate architectural designs into operations, and with third party infrastructure service providers. You will also provide feedback to inform activities ranging from budgeting to technology roadmaps. To be equal to the challenge you will need a demonstrable passion for infrastructure engineering. Proven experience of Unified Comms is essential, preferably with an understanding of Microsoft Teams, Skype for Business and other VOIP platforms. We expect you to have experience of managing and delivering complex technologies within time, cost and quality targets. Skills in Agile development and continuous integration are also vital. You maintain focus on the whole lifecycle of service delivery - from design and development, through delivery to operation. You also demonstrate a flair for identifying root causes and enabling problems to be resolved. This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment & Retention Allowance up to a maximum of £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. In addition to the rewarding nature of the role itself, you can also look forward to excellent benefits including a Civil Service pension. Our flexible working policy ensures a healthy work-life balance, and the learning and development opportunities we offer will help you flourish. We value diversity and provide an open, inclusive and supportive environment to help you do your best work. To discover more and apply, please click the apply button to visit our website.
Sep 09, 2021
Full time
Home Office Senior Voice and Video Infrastructure Engineer £41,950 to £46,144 Croydon Trusted for your Unified Comms expertise, you will help us keep the nation safe. The Home Office plays a fundamental role in maintaining the UK's security and economic prosperity. We are driven to keep citizens safe and the country secure by leading on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Help us shape the future and deliver exceptional public services that work for everyone. As a Senior Voice and Video Infrastructure Engineer you will enjoy a fast-paced role at the heart of the Home Office. We will look to you to ensure that the Home Office's voice and video infrastructure and services are built, coordinated, integrated, delivered, supported and maintained. Providing technical expertise to a user base of more than 30,000 people, you will enjoy a wide range of important responsibilities. Whether recommending solutions, creating knowledge articles of offering fixes to faults and issues, you will put the needs of users at the heart of all you do. As part of a team of Infrastructure Engineers, you will work closely with technical architects to translate architectural designs into operations, and with third party infrastructure service providers. You will also provide feedback to inform activities ranging from budgeting to technology roadmaps. To be equal to the challenge you will need a demonstrable passion for infrastructure engineering. Proven experience of Unified Comms is essential, preferably with an understanding of Microsoft Teams, Skype for Business and other VOIP platforms. We expect you to have experience of managing and delivering complex technologies within time, cost and quality targets. Skills in Agile development and continuous integration are also vital. You maintain focus on the whole lifecycle of service delivery - from design and development, through delivery to operation. You also demonstrate a flair for identifying root causes and enabling problems to be resolved. This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment & Retention Allowance up to a maximum of £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. In addition to the rewarding nature of the role itself, you can also look forward to excellent benefits including a Civil Service pension. Our flexible working policy ensures a healthy work-life balance, and the learning and development opportunities we offer will help you flourish. We value diversity and provide an open, inclusive and supportive environment to help you do your best work. To discover more and apply, please click the apply button to visit our website.
We're looking for a superb Technical Lead to join us and share your superpowers! You'll set the direction and act as the technical expert in one of our Agile development teams, working in our office in West Yorkshire. Learn more about this role Are you an experienced Technical Lead, or maybe an experienced Software Engineer ready for your next challenge? Perhaps you prefer to think of yourself as a Software Superstar, an Expert Developer or just a really good engineer who's great with people? This could be the dream job you've been waiting for. Consult Red was born out of a love for technology, a fierce sense of adventure, and a strong desire to do something different. We develop exciting and innovative technology solutions for our clients. As an industry-leading technical professional services business, our teams have built a reputation for delivering at the highest level to customers who are leaders in their fields. In this role, you'll build on your proven experience of software development and add in the ability to lead and inspire your team. In footballing terms, you're the Captain, not the Manager. You'll still be in a hands-on technical role, working day-to-day in a Scrum team, but you'll be the one your colleagues look to for support, to set their technical direction, help them out of sticky situations, and advise them on the right approach to a problem. Our clients will know you as the most dynamic member of the team (though not necessarily the most senior in years) and as someone they can rely upon to answer their questions and explain difficult technical stuff in a down-to-earth way. You'll have excellent knowledge of software development. We mainly use C++ or Java, so experience with those is really helpful, but if you can show expertise in other languages, good theoretical knowledge and an ability to learn quickly we'd still love to hear from you. We're an entrepreneurial, customer-facing consultancy business, so our Technical Leads need to be passionate about innovation, communication, and leading by example in all that they do; consistently providing a first class service to their team, the business and a wide variety of customer stakeholders. And currently, having taken their equipment, office chairs and favourite coffee cups with them, our team members #stayathome and work safely from there. Please note: Due to COVID-19 we are taking precautions and all interviews will be held remotely. How you wil spend your time You'll generally be part of an established Agile (Scrum) team. While Scrum teams don't officially have leaders, you'll be able to use your experience to offer support and advice to other members of the team. The work involves delivery of a wide array of bespoke customer projects - you might be working on anything from the next generation of TV streaming box to a new embedded Internet-of-Things device that might sit at the heart of the home of the future. Our customers value our expertise and industry experience, so they will look to you for advice, feedback, and solutions to a variety of technical problems. This means you'll need to be knowledgeable, approachable and adaptable; stepping in to assist proactively, wherever you see a potential bump in the road. This is a highly visible role within the business and, as well as helping others, you'll have significant opportunities to train, develop yourself, and to progress your own career at Consult Red. Where You'll Work: This role is based in our Shipley, West Yorkshire office, which is a few miles outside both Leeds and Bradford in the North of England. It's a great place to live and work. We're located mid-way between the urban and the rural - if city living's your thing, you could set up home just 20 minutes away by train in Leeds' bustling city centre (which is only an hour further from Manchester and just over two hours from London). If you want to live in a stone-built cottage on an isolated hillside, or bring up your family in a traditional rural village or smart market town, you can do that and still be able to commute in 30 minutes or less (by car, bus, train; or even bike along the picturesque Leeds-Liverpool Canal, which passes right by the office). Closer to work, there are great places to eat, drink (Yorkshire is awash with craft breweries, including Saltaire Brewery just around the corner from us), and relax, including the World Heritage Site of Saltaire a short walk away. Compared to much of the country, house prices and rents are affordable, and we can offer a relocation package to successful candidates who are moving to the area. From time to time you may be asked to travel to other Consult Red offices (in Poland and the USA) or customer sites, but you will spend most of your time in the Shipley office. What you will need to bring Mandatory Skills Really strong, hands-on, software engineering experience Great knowledge of modern software engineering techniques - such as object-oriented design, unit testing/test driven development, CI/CD, use of code analysis tools You are likely to have experience of developing in languages such as C++ or Java, but you'll also be comfortable with the idea of learning new languages and technologies quickly Experience working in Agile/Scrum teams Experience mentoring and supporting other engineers on your team. While this doesn't need to be in a formal management/leadership capacity, you will be a "people person" and a very strong team player, and you'll know how to encourage a team to achieve it's technical goals and hit deadlines A desire to grow your career - you'll be the sort of person who is always up for a challenge, interested to learn new things and gain new experience A flexible, can-do approach Outstanding communication skills; you'll be confident discussing technical matters with both technical and non-technical people Desirable Tech Skills Experience with any of the following is useful, although not required - ability and willingness to learn is just as important. C+ / STL or frameworks such as Qt • Embedded or mobile Java, JNI • Linux development / kernel / driver / networking code • Android / AOSP development • RTOS • GCC / GDB • TDD and Unit Testing frameworks such as Google Test / Mockito / JUnit • Software development for consumer electronics, Internet of Things, or TV • Audio, Video & TV standards • Networking protocols and standards including TCP/IP, Wi-Fi, UPnP / DLNA, HLS, MPEG-DASH • Cloud development for AWS / Google Cloud / Microsoft Azure • Agile / Scrum / Kanban • UML • Use of planning tools e.g. Jira, MS Project What you will get in return A competitive salary which will grow with your career. A twice yearly company bonus scheme. Opportunities to train, develop and grow, as well as learning from talented colleagues. A flexible approach to work and an entrepreneurial atmosphere. 25 days' holiday as standard, rising an extra day for every year you stay with us up to a maximum of 30 days. Free on-site parking, rail season ticket support, and a cycle to work scheme. Relocation assistance for those moving to the area. Read more about our employee benefits Our Recruitment Process We believe in moving fast and keeping things simple. Once you submit your CV, we'll send you a short online form asking you to confirm a couple of details. Your application then goes directly to the Hiring Manager to review. We'll always try to come back to you within a few days. We'll usually do a short first stage telephone interview. If that goes well, we'll want to set up a longer conversation to find out more. Where possible, we'll do a face-to-face interview in our offices, so that you can get a better feel for the company and your team. However, we understand the challenges of COVID-19 and have adapted our business to be completely flexible around the current situation. This means that we may do some, or all, of the interview process over video using Microsoft Teams, Skype, or GoToMeeting. However we do it, we want you to leave us with a real feel for the role and a sense of what it's like to work with us, so we're happy to spend some quality time to answer all of your questions. If this sounds like what you've been looking for, apply today and we'll be in touch really soon.
Mar 17, 2021
Full time
We're looking for a superb Technical Lead to join us and share your superpowers! You'll set the direction and act as the technical expert in one of our Agile development teams, working in our office in West Yorkshire. Learn more about this role Are you an experienced Technical Lead, or maybe an experienced Software Engineer ready for your next challenge? Perhaps you prefer to think of yourself as a Software Superstar, an Expert Developer or just a really good engineer who's great with people? This could be the dream job you've been waiting for. Consult Red was born out of a love for technology, a fierce sense of adventure, and a strong desire to do something different. We develop exciting and innovative technology solutions for our clients. As an industry-leading technical professional services business, our teams have built a reputation for delivering at the highest level to customers who are leaders in their fields. In this role, you'll build on your proven experience of software development and add in the ability to lead and inspire your team. In footballing terms, you're the Captain, not the Manager. You'll still be in a hands-on technical role, working day-to-day in a Scrum team, but you'll be the one your colleagues look to for support, to set their technical direction, help them out of sticky situations, and advise them on the right approach to a problem. Our clients will know you as the most dynamic member of the team (though not necessarily the most senior in years) and as someone they can rely upon to answer their questions and explain difficult technical stuff in a down-to-earth way. You'll have excellent knowledge of software development. We mainly use C++ or Java, so experience with those is really helpful, but if you can show expertise in other languages, good theoretical knowledge and an ability to learn quickly we'd still love to hear from you. We're an entrepreneurial, customer-facing consultancy business, so our Technical Leads need to be passionate about innovation, communication, and leading by example in all that they do; consistently providing a first class service to their team, the business and a wide variety of customer stakeholders. And currently, having taken their equipment, office chairs and favourite coffee cups with them, our team members #stayathome and work safely from there. Please note: Due to COVID-19 we are taking precautions and all interviews will be held remotely. How you wil spend your time You'll generally be part of an established Agile (Scrum) team. While Scrum teams don't officially have leaders, you'll be able to use your experience to offer support and advice to other members of the team. The work involves delivery of a wide array of bespoke customer projects - you might be working on anything from the next generation of TV streaming box to a new embedded Internet-of-Things device that might sit at the heart of the home of the future. Our customers value our expertise and industry experience, so they will look to you for advice, feedback, and solutions to a variety of technical problems. This means you'll need to be knowledgeable, approachable and adaptable; stepping in to assist proactively, wherever you see a potential bump in the road. This is a highly visible role within the business and, as well as helping others, you'll have significant opportunities to train, develop yourself, and to progress your own career at Consult Red. Where You'll Work: This role is based in our Shipley, West Yorkshire office, which is a few miles outside both Leeds and Bradford in the North of England. It's a great place to live and work. We're located mid-way between the urban and the rural - if city living's your thing, you could set up home just 20 minutes away by train in Leeds' bustling city centre (which is only an hour further from Manchester and just over two hours from London). If you want to live in a stone-built cottage on an isolated hillside, or bring up your family in a traditional rural village or smart market town, you can do that and still be able to commute in 30 minutes or less (by car, bus, train; or even bike along the picturesque Leeds-Liverpool Canal, which passes right by the office). Closer to work, there are great places to eat, drink (Yorkshire is awash with craft breweries, including Saltaire Brewery just around the corner from us), and relax, including the World Heritage Site of Saltaire a short walk away. Compared to much of the country, house prices and rents are affordable, and we can offer a relocation package to successful candidates who are moving to the area. From time to time you may be asked to travel to other Consult Red offices (in Poland and the USA) or customer sites, but you will spend most of your time in the Shipley office. What you will need to bring Mandatory Skills Really strong, hands-on, software engineering experience Great knowledge of modern software engineering techniques - such as object-oriented design, unit testing/test driven development, CI/CD, use of code analysis tools You are likely to have experience of developing in languages such as C++ or Java, but you'll also be comfortable with the idea of learning new languages and technologies quickly Experience working in Agile/Scrum teams Experience mentoring and supporting other engineers on your team. While this doesn't need to be in a formal management/leadership capacity, you will be a "people person" and a very strong team player, and you'll know how to encourage a team to achieve it's technical goals and hit deadlines A desire to grow your career - you'll be the sort of person who is always up for a challenge, interested to learn new things and gain new experience A flexible, can-do approach Outstanding communication skills; you'll be confident discussing technical matters with both technical and non-technical people Desirable Tech Skills Experience with any of the following is useful, although not required - ability and willingness to learn is just as important. C+ / STL or frameworks such as Qt • Embedded or mobile Java, JNI • Linux development / kernel / driver / networking code • Android / AOSP development • RTOS • GCC / GDB • TDD and Unit Testing frameworks such as Google Test / Mockito / JUnit • Software development for consumer electronics, Internet of Things, or TV • Audio, Video & TV standards • Networking protocols and standards including TCP/IP, Wi-Fi, UPnP / DLNA, HLS, MPEG-DASH • Cloud development for AWS / Google Cloud / Microsoft Azure • Agile / Scrum / Kanban • UML • Use of planning tools e.g. Jira, MS Project What you will get in return A competitive salary which will grow with your career. A twice yearly company bonus scheme. Opportunities to train, develop and grow, as well as learning from talented colleagues. A flexible approach to work and an entrepreneurial atmosphere. 25 days' holiday as standard, rising an extra day for every year you stay with us up to a maximum of 30 days. Free on-site parking, rail season ticket support, and a cycle to work scheme. Relocation assistance for those moving to the area. Read more about our employee benefits Our Recruitment Process We believe in moving fast and keeping things simple. Once you submit your CV, we'll send you a short online form asking you to confirm a couple of details. Your application then goes directly to the Hiring Manager to review. We'll always try to come back to you within a few days. We'll usually do a short first stage telephone interview. If that goes well, we'll want to set up a longer conversation to find out more. Where possible, we'll do a face-to-face interview in our offices, so that you can get a better feel for the company and your team. However, we understand the challenges of COVID-19 and have adapted our business to be completely flexible around the current situation. This means that we may do some, or all, of the interview process over video using Microsoft Teams, Skype, or GoToMeeting. However we do it, we want you to leave us with a real feel for the role and a sense of what it's like to work with us, so we're happy to spend some quality time to answer all of your questions. If this sounds like what you've been looking for, apply today and we'll be in touch really soon.
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Feb 15, 2019
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
Sep 09, 2016
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
Sep 09, 2016
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
Sep 09, 2016
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
Sep 09, 2016
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment