We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Mar 29, 2024
Full time
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
IT Engineer - Up to 35k - Grantham An incredible opportunity has presented itself whereby one of the best performing Managed Service companies in the Nottinghamshire area are on the hunt for an ambitious IT Engineer, to hit the ground running in their existing team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. This excellent corporation are offering a fantastic benefits scheme, which includes an extensive range of training/development, which highlights the incredible opportunity they are giving candidates for progression and growth. Day-to-day will involve acting as an escalation point for the 1st Line Team, supporting and mentoring where you can, whilst also getting technical and hands on across escalation tickets at 2nd and 3rd Line Level. Furthermore, there are excellent opportunities in place to progress up to Team Lead / Senior levels, whilst also supporting across Project & Infrastructure queries. Ideal candidates will have experience with Office 365, Windows OS / Server, Azure AD, M365, Intune and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. This role is a Hybrid position , which involves a split of 2 days in office, and 3 days from home. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure Administration, M365, Intune, Virtualisation Experience within an External IT environment Technical, hands-on IT Support experience Troubleshooting Excellent customer service If you believe you would make a great candidate for this role, please get in touch and send across your CV to (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
IT Engineer - Up to 35k - Grantham An incredible opportunity has presented itself whereby one of the best performing Managed Service companies in the Nottinghamshire area are on the hunt for an ambitious IT Engineer, to hit the ground running in their existing team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. This excellent corporation are offering a fantastic benefits scheme, which includes an extensive range of training/development, which highlights the incredible opportunity they are giving candidates for progression and growth. Day-to-day will involve acting as an escalation point for the 1st Line Team, supporting and mentoring where you can, whilst also getting technical and hands on across escalation tickets at 2nd and 3rd Line Level. Furthermore, there are excellent opportunities in place to progress up to Team Lead / Senior levels, whilst also supporting across Project & Infrastructure queries. Ideal candidates will have experience with Office 365, Windows OS / Server, Azure AD, M365, Intune and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. This role is a Hybrid position , which involves a split of 2 days in office, and 3 days from home. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure Administration, M365, Intune, Virtualisation Experience within an External IT environment Technical, hands-on IT Support experience Troubleshooting Excellent customer service If you believe you would make a great candidate for this role, please get in touch and send across your CV to (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
Mar 28, 2024
Full time
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
Mar 28, 2024
Full time
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
Network Engineer Berkshire SC Cleared Gold Group are exclusively recruiting for a client in the Berkshire area for a Network Engineer, ideally already with SC clearance or eligible for SC clearance. As a Network Engineer you will based full time on-site within team who are responsible for managing and supporting the network as well as providing support to end users. As a Network Engineer you will be supporting Cisco products, even better if you are ASCA / CCNA or CCNP certified. As a Network Engineer you will work towards a shift pattern between 7am - 7pm (7am - 4pm or 10am - 7pm) working 4 days a week. Network Engineer Benefits: Holidays + Bank Holidays Study assistance Career progression opportunities Life Assurance Employee Assistance Programme. Occupational Health. Eye Care Free onsite parking. Membership Fee to a Professional Body/Institute Study assistance. Network Engineer Responsibilities: Covering the Early Shift of On site checks and Monitoring Using Monitoring tools to identify potential incidents 1st and 2nd line troubleshooting of network issues escalating where needed Applying basic configurations and installing network devices Providing remote hands to senior engineers Investigating of any suspected Physical Faults Inventory management of all in-scope managed devices Organisation of hardware repair (via an agreed partner) where viable Advice and guidance to customers wishing to obtain wireless access Creation and maintenance of knowledge articles Floor walking and assisting users after project deliver Maintain network availability for customers by performing routine maintenance, failover testing, and participating in the implementation of best practices etc Regularly updating customers on progress of incidents, problems and changes by telephone and email in a professional manner Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues. Network Engineer Essential Skills: Have current SC clearance or ability to obtain SC clearance and potentially DV Clearence Car and license due to location Interest in Networking Some existing Networking knowledge / skills Previous experience of customer facing role 2 years of practical experience (Intermediate) managing/supporting Network Infrastructure. Experience in working within an Enterprise or managed service support function (Service Desk / NOC etc) Demonstrable ability to deal with high impact, high profile, incidents, and deal with senior level technical engineers Proven experience in working with monitoring and event management tools Proven network and/or server troubleshooting experience Ability to quickly assess outages and identify the likely route cause Working in a secure environment Strong PC skills Self-starter, with the ability to work alone/unsupervised A team player but able to work independently and be self-motivated A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels Well Organised Professional and diligent Self-starter, with the ability to work alone/unsupervised A team player but able to work independently and be self-motivated Analytical with strong attention to detail - able to identify and articulate issues that are parallel to your direct responsibility. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels. Ability to work to tight timescales without sacrificing quality Professional and diligent Flexible, resilient, and tenacious - able to demonstrate ownership of issues and service excellence Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 28, 2024
Full time
Network Engineer Berkshire SC Cleared Gold Group are exclusively recruiting for a client in the Berkshire area for a Network Engineer, ideally already with SC clearance or eligible for SC clearance. As a Network Engineer you will based full time on-site within team who are responsible for managing and supporting the network as well as providing support to end users. As a Network Engineer you will be supporting Cisco products, even better if you are ASCA / CCNA or CCNP certified. As a Network Engineer you will work towards a shift pattern between 7am - 7pm (7am - 4pm or 10am - 7pm) working 4 days a week. Network Engineer Benefits: Holidays + Bank Holidays Study assistance Career progression opportunities Life Assurance Employee Assistance Programme. Occupational Health. Eye Care Free onsite parking. Membership Fee to a Professional Body/Institute Study assistance. Network Engineer Responsibilities: Covering the Early Shift of On site checks and Monitoring Using Monitoring tools to identify potential incidents 1st and 2nd line troubleshooting of network issues escalating where needed Applying basic configurations and installing network devices Providing remote hands to senior engineers Investigating of any suspected Physical Faults Inventory management of all in-scope managed devices Organisation of hardware repair (via an agreed partner) where viable Advice and guidance to customers wishing to obtain wireless access Creation and maintenance of knowledge articles Floor walking and assisting users after project deliver Maintain network availability for customers by performing routine maintenance, failover testing, and participating in the implementation of best practices etc Regularly updating customers on progress of incidents, problems and changes by telephone and email in a professional manner Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues. Network Engineer Essential Skills: Have current SC clearance or ability to obtain SC clearance and potentially DV Clearence Car and license due to location Interest in Networking Some existing Networking knowledge / skills Previous experience of customer facing role 2 years of practical experience (Intermediate) managing/supporting Network Infrastructure. Experience in working within an Enterprise or managed service support function (Service Desk / NOC etc) Demonstrable ability to deal with high impact, high profile, incidents, and deal with senior level technical engineers Proven experience in working with monitoring and event management tools Proven network and/or server troubleshooting experience Ability to quickly assess outages and identify the likely route cause Working in a secure environment Strong PC skills Self-starter, with the ability to work alone/unsupervised A team player but able to work independently and be self-motivated A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels Well Organised Professional and diligent Self-starter, with the ability to work alone/unsupervised A team player but able to work independently and be self-motivated Analytical with strong attention to detail - able to identify and articulate issues that are parallel to your direct responsibility. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels. Ability to work to tight timescales without sacrificing quality Professional and diligent Flexible, resilient, and tenacious - able to demonstrate ownership of issues and service excellence Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Mar 28, 2024
Full time
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
The Role: IT Network Support Engineer Location: Manchester City centre with hybrid working (3 days in the office) Package: 40 - 45,000 with solid benefits - health, enhanced pension, bonuses, various perks such as wellbeing days. We're looking to recruit a senior network support engineer, ideally from a service desk within a managed service or internet service provider (MSP / ISP) background to join this rapid growth MSP, builder and operator of next generation networks across the UK. We'd be happy to look at network support engineers, perhaps 2 years on top of a networking bias degree who are looking to make that next step forward into a more senior role. They are well funded, growing and from the Manchester City Centre location, you'll join the team that will support enterprise LAN, WAN and Wi-Fi solutions to business customers, and in an end to end role, so you'll get a chance to help to work with the full solution of customer connectivity. In the service assurance team, you'll be escalation point and mentor for the 1st and 2nd line so while this is a technical role, you'll also get the chance to contribute towards process and best practice so a real step towards a leadership position of the future. Work on the problem, own the solution but then work on the follow up documentation so every issue becomes a learning situation, in a company that is ready to keep investing in next generation solutions and automation. It's a mixed vendor environment with bias towards Juniper, but they also use Cisco and we'd pitch this role at a solid CCNA level as a minimum and perhaps nudging towards a CCNP. Hybrid working, you would likely be in the office 3 days per week and it's a normal Monday to Friday working hours, no shifts but you'd have the opportunity to join the on-call rota once settled in. On that basis, you need to live within commuting range of Manchester city centre as you will be in the office for a few days every week but the office is within easy walking distance of all forms of public transport.
Mar 28, 2024
Full time
The Role: IT Network Support Engineer Location: Manchester City centre with hybrid working (3 days in the office) Package: 40 - 45,000 with solid benefits - health, enhanced pension, bonuses, various perks such as wellbeing days. We're looking to recruit a senior network support engineer, ideally from a service desk within a managed service or internet service provider (MSP / ISP) background to join this rapid growth MSP, builder and operator of next generation networks across the UK. We'd be happy to look at network support engineers, perhaps 2 years on top of a networking bias degree who are looking to make that next step forward into a more senior role. They are well funded, growing and from the Manchester City Centre location, you'll join the team that will support enterprise LAN, WAN and Wi-Fi solutions to business customers, and in an end to end role, so you'll get a chance to help to work with the full solution of customer connectivity. In the service assurance team, you'll be escalation point and mentor for the 1st and 2nd line so while this is a technical role, you'll also get the chance to contribute towards process and best practice so a real step towards a leadership position of the future. Work on the problem, own the solution but then work on the follow up documentation so every issue becomes a learning situation, in a company that is ready to keep investing in next generation solutions and automation. It's a mixed vendor environment with bias towards Juniper, but they also use Cisco and we'd pitch this role at a solid CCNA level as a minimum and perhaps nudging towards a CCNP. Hybrid working, you would likely be in the office 3 days per week and it's a normal Monday to Friday working hours, no shifts but you'd have the opportunity to join the on-call rota once settled in. On that basis, you need to live within commuting range of Manchester city centre as you will be in the office for a few days every week but the office is within easy walking distance of all forms of public transport.
Desktop Support Engineer Hybrid Working Location: Basingstoke Salary: £30,000 Permanent Our award-winning client based in Milton Keynes is looking to appoint a Desktop Support Engineer to join their highly successful team. The purpose of the role is to provide: Support for desktops/end-user technologies, collaboration tools, and mobile technologies.You will be working alongside another engineer and reporting to a Senior Infrastructure Engineer.You must have good hands-on desktop, Office 365 skills and ideally experience in InTune, Exchange and general security awareness.1st Line/ 2nd Line supportYou will also need to have good customer-facing skills and the ability to work closely with other business (non-Technology team) members to deliver solutions and support as needed. Skills & Capabilities Proven experience in technical support and infrastructure maintenance Proficient in Windows OS support skills Microsoft networking (Active Directory) and Office 365 skills Microsoft Azure, InTune, Defender, Sentinel & Purview Microsoft Exchange PowerShell Ability to work under pressure. Creative problem solving Ability to work on your own and as part of a team Good written and spoken communication skills Must hold a Full UK Driving License, some travel may be required Relevant desktop and Microsoft qualifications Benefits Company laptop and mobile phone provided Flexible working 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Westfield Health Cycle 2 Work Scheme Discount Gym Membership
Mar 28, 2024
Full time
Desktop Support Engineer Hybrid Working Location: Basingstoke Salary: £30,000 Permanent Our award-winning client based in Milton Keynes is looking to appoint a Desktop Support Engineer to join their highly successful team. The purpose of the role is to provide: Support for desktops/end-user technologies, collaboration tools, and mobile technologies.You will be working alongside another engineer and reporting to a Senior Infrastructure Engineer.You must have good hands-on desktop, Office 365 skills and ideally experience in InTune, Exchange and general security awareness.1st Line/ 2nd Line supportYou will also need to have good customer-facing skills and the ability to work closely with other business (non-Technology team) members to deliver solutions and support as needed. Skills & Capabilities Proven experience in technical support and infrastructure maintenance Proficient in Windows OS support skills Microsoft networking (Active Directory) and Office 365 skills Microsoft Azure, InTune, Defender, Sentinel & Purview Microsoft Exchange PowerShell Ability to work under pressure. Creative problem solving Ability to work on your own and as part of a team Good written and spoken communication skills Must hold a Full UK Driving License, some travel may be required Relevant desktop and Microsoft qualifications Benefits Company laptop and mobile phone provided Flexible working 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Westfield Health Cycle 2 Work Scheme Discount Gym Membership
Financial Crime Systems Lead (AVP) required for a leading bank based in London. As the bank's Financial Crime Systems Lead, you'll be responsible for leading and managing projects that impact the bank's financial crime surveillance technology to ensure the business is provided with appropriate guidance to meet its financial crime obligations. Supporting a Senior Financial Crime Manager, you will be responsible for developing the bank's financial crime surveillance technology for high-risk customer screening and transaction monitoring, providing technical oversight, and leading financial crime surveillance technology projects and change. This includes: Formulating and developing requirements, data mapping, and developing efficient and effective process and procedure workflows and controls. Implementing harmonisation of surveillance strategies across product lines. Identifying and implementing opportunities for process efficiencies and contributing to workflow/process change redesign, forming a good understanding of the specific product or process. Acting as the data and configuration SME, leading on key refinement activities such as screening reviews from independent external parties and investigating, analysing, and reviewing the effectiveness of the Transaction Monitoring Rules. Making recommendations to the MLRO on appropriate and financial crime risk-based amendments to the strategy. Managing and updating the TM configurations and thresholds, as well as any custom lists for the bank's surveillance systems (VBL, Moneybarn, and Gateway) and the auto-alert closure process via regular tuning to ensure regulatory compliance and optimum operational efficiency. Make risk-based proposals based on new rules, settings, logic, and thresholds in line with the group's commitment to identify, detect, and prevent money laundering and terrorist financing. Produce and present detailed reports to governance committees such as the Financial Crime Change Forum, which is attended by management up to SMF-level from the 1st and 2nd lines of defence, if changes and/or efficiencies are identified. As this is a technical, financial crime role focusing on the systems, you will need to be able to use one of the following: SQL, SAS, or Python. This is an exceptional bank with excellent career progression & development opportunities. The team are exceptional and you'd be working with a very experienced Manager.
Mar 28, 2024
Full time
Financial Crime Systems Lead (AVP) required for a leading bank based in London. As the bank's Financial Crime Systems Lead, you'll be responsible for leading and managing projects that impact the bank's financial crime surveillance technology to ensure the business is provided with appropriate guidance to meet its financial crime obligations. Supporting a Senior Financial Crime Manager, you will be responsible for developing the bank's financial crime surveillance technology for high-risk customer screening and transaction monitoring, providing technical oversight, and leading financial crime surveillance technology projects and change. This includes: Formulating and developing requirements, data mapping, and developing efficient and effective process and procedure workflows and controls. Implementing harmonisation of surveillance strategies across product lines. Identifying and implementing opportunities for process efficiencies and contributing to workflow/process change redesign, forming a good understanding of the specific product or process. Acting as the data and configuration SME, leading on key refinement activities such as screening reviews from independent external parties and investigating, analysing, and reviewing the effectiveness of the Transaction Monitoring Rules. Making recommendations to the MLRO on appropriate and financial crime risk-based amendments to the strategy. Managing and updating the TM configurations and thresholds, as well as any custom lists for the bank's surveillance systems (VBL, Moneybarn, and Gateway) and the auto-alert closure process via regular tuning to ensure regulatory compliance and optimum operational efficiency. Make risk-based proposals based on new rules, settings, logic, and thresholds in line with the group's commitment to identify, detect, and prevent money laundering and terrorist financing. Produce and present detailed reports to governance committees such as the Financial Crime Change Forum, which is attended by management up to SMF-level from the 1st and 2nd lines of defence, if changes and/or efficiencies are identified. As this is a technical, financial crime role focusing on the systems, you will need to be able to use one of the following: SQL, SAS, or Python. This is an exceptional bank with excellent career progression & development opportunities. The team are exceptional and you'd be working with a very experienced Manager.
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Join Us as Head of Support Location: Milton Keynes Office Salary: Up to 60,000 Are you ready to revolutionise customer support? We are seeking a dynamic and innovative Head of Support to lead a support team into the future. If you exude competence and thrive on innovation, this role is tailored for you. About the company: Our client is at the forefront of AI technology and passionate about using modern methods to elevate their support services. They believe in pushing boundaries, embracing change, and delivering exceptional customer experiences. The Opportunity: As their Head of Support, you're not just managing; you're inspiring and leading a team dedicated to excellence. You understand that strength lies in your people and the community. Your mission is to drive customers' support experience beyond current boundaries, champion innovation, and foster a culture of continuous improvement. The help desk handles over 8,000 tickets per year via our 20 strong 1st, 2nd, and 3rd-line analysts, who have deep application and domain knowledge. They provide the first point of help for customers who are stuck, need advice, or have encountered a snag. As part of the Strategic Management Team, you will lead the support team and deliver a service that customers truly love. What You'll Do as a Head of Support: Lead and inspire a team of 15+ support professionals to deliver outstanding service. Develop and implement innovative support strategies aligned with company objectives. Drive continuous improvement initiatives to optimise processes and enhance efficiency. Foster a culture of collaboration, learning, and growth within the support department. Act as a strategic advisor to senior management, providing insights and recommendations to enhance customer satisfaction. What We're Looking For in a Head of Support: A proven leader with at least three years of experience in senior management, preferably leading a support department. A trailblazer passionate about AI and leveraging modern methods to revolutionise support operations. Excellent communication skills with the ability to influence and inspire others. Strong problem-solving abilities and a proactive approach to overcoming challenges. A customer-centric mindset with a relentless focus on delivering exceptional experiences. Why apply: Be part of a dynamic and innovative team at the forefront of AI technology. Opportunity to make a significant impact and drive meaningful change. Competitive salary of up to 60,000 and attractive benefits package. Collaborative and inclusive work environment that values creativity and diversity. Ready to Lead a Support Revolution? We want to hear from you if you're ready to take on this exciting challenge and lead our support function to new heights! Apply now and join us on our journey to redefine customer excellence.
Mar 28, 2024
Full time
Join Us as Head of Support Location: Milton Keynes Office Salary: Up to 60,000 Are you ready to revolutionise customer support? We are seeking a dynamic and innovative Head of Support to lead a support team into the future. If you exude competence and thrive on innovation, this role is tailored for you. About the company: Our client is at the forefront of AI technology and passionate about using modern methods to elevate their support services. They believe in pushing boundaries, embracing change, and delivering exceptional customer experiences. The Opportunity: As their Head of Support, you're not just managing; you're inspiring and leading a team dedicated to excellence. You understand that strength lies in your people and the community. Your mission is to drive customers' support experience beyond current boundaries, champion innovation, and foster a culture of continuous improvement. The help desk handles over 8,000 tickets per year via our 20 strong 1st, 2nd, and 3rd-line analysts, who have deep application and domain knowledge. They provide the first point of help for customers who are stuck, need advice, or have encountered a snag. As part of the Strategic Management Team, you will lead the support team and deliver a service that customers truly love. What You'll Do as a Head of Support: Lead and inspire a team of 15+ support professionals to deliver outstanding service. Develop and implement innovative support strategies aligned with company objectives. Drive continuous improvement initiatives to optimise processes and enhance efficiency. Foster a culture of collaboration, learning, and growth within the support department. Act as a strategic advisor to senior management, providing insights and recommendations to enhance customer satisfaction. What We're Looking For in a Head of Support: A proven leader with at least three years of experience in senior management, preferably leading a support department. A trailblazer passionate about AI and leveraging modern methods to revolutionise support operations. Excellent communication skills with the ability to influence and inspire others. Strong problem-solving abilities and a proactive approach to overcoming challenges. A customer-centric mindset with a relentless focus on delivering exceptional experiences. Why apply: Be part of a dynamic and innovative team at the forefront of AI technology. Opportunity to make a significant impact and drive meaningful change. Competitive salary of up to 60,000 and attractive benefits package. Collaborative and inclusive work environment that values creativity and diversity. Ready to Lead a Support Revolution? We want to hear from you if you're ready to take on this exciting challenge and lead our support function to new heights! Apply now and join us on our journey to redefine customer excellence.
Senior IT Field Engineer (2nd Line)Middlewich£30,000 to £40,000 + door to door call out + pension + 28 days annual leave + company van or fuel cardThis is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting.The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls.This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day!The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-SiteThe Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V MSP background DesiredReference Number: BBBH221789To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Mar 28, 2024
Full time
Senior IT Field Engineer (2nd Line)Middlewich£30,000 to £40,000 + door to door call out + pension + 28 days annual leave + company van or fuel cardThis is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting.The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls.This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day!The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-SiteThe Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V MSP background DesiredReference Number: BBBH221789To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Mar 28, 2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Mar 28, 2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
2nd Line Engineer - GBP 35000 Role - 2nd Line Support Engineer (MSP) Location - Coventry Salary - Up to £35k DOE We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ever-growing IT Team at an MSP. With ample opportunity to be progress up to the senior service desk as well as plenty of exposure to some exciting projects that they're undertaking in the near future. It's a very promising time to join this business with their current clients undergoing massive expansions as well as an astonishing £1.5billion contract being obtained recently - the biggest we've seen yet! They provide financial incentives for KPI'S and targets as well as paid for training and certifications as necessary. Essential skills: Windows servers Active Directory Office 365 Intune DNS, DHCP, TCP/IP Azure cloud infrastructure Networking Altaro Back Ups If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - Networking - Intune - Altaro In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
2nd Line Engineer - GBP 35000 Role - 2nd Line Support Engineer (MSP) Location - Coventry Salary - Up to £35k DOE We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ever-growing IT Team at an MSP. With ample opportunity to be progress up to the senior service desk as well as plenty of exposure to some exciting projects that they're undertaking in the near future. It's a very promising time to join this business with their current clients undergoing massive expansions as well as an astonishing £1.5billion contract being obtained recently - the biggest we've seen yet! They provide financial incentives for KPI'S and targets as well as paid for training and certifications as necessary. Essential skills: Windows servers Active Directory Office 365 Intune DNS, DHCP, TCP/IP Azure cloud infrastructure Networking Altaro Back Ups If you think you could be a good fit for the role, either apply directly or send your full CV to Connor com. Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - Networking - Intune - Altaro In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.