About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 29, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 29, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Mar 29, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Infrastructure Engineer 35,000 - 45,000 + Bonus Gloucester Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Mar 28, 2024
Full time
Infrastructure Engineer 35,000 - 45,000 + Bonus Gloucester Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Infrastructure Engineer 35,000 - 45,000 + Bonus Corsham Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Mar 28, 2024
Full time
Infrastructure Engineer 35,000 - 45,000 + Bonus Corsham Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Infrastructure Engineer 35,000 - 45,000 + Bonus Farnborough Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Mar 28, 2024
Full time
Infrastructure Engineer 35,000 - 45,000 + Bonus Farnborough Our established client specialises in developing efficient data centres, providing digital consultancy, managed services, and technology, for market leading customers. They are now looking for an Infrastructure Engineer to join their dedicated team. The Infrastructure Engineer will be instrumental in guaranteeing the strength and peak performance of our client's infrastructure. Critical to this position is practical knowledge of Windows Server Operating Systems and a demonstrated history in setting up and overseeing virtual environments, particularly with VMWare technologies. Benefits: Bi-annual bonus scheme Life insurance Hybrid working options On-site parking Company events Health/Medical insurance Professional training Childcare vouchers Free lunch Responsibilities: Monitor server performance using PRTG and Auvik, addressing issues promptly for stability Provide expert support for escalated queries, troubleshooting hardware and virtualisation challenges Configure and maintain server environments for optimal performance and security Conduct Planned Preventative Maintenance for system health and resilience Collaborate on project-based installations and deployments for seamless integration Skills/ Experience: Windows desktop management/administration, and Windows Server administration Windows Build and Security Hardening VMware and/or Nutanix configuration and administration NAS/Storage Build and Configuration Windows Server VM/OS Windows Desktop OS GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development. Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).
Mar 28, 2024
Contractor
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organisations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organisations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our team isn't just a group of software engineers; we are innovators, creators, and builders at heart. As we embark on the exciting journey of upgrading the recently acquired SamKnows platform, we are in the process of integrating it into ThousandEyes at the same time. This is a unique opportunity to not just update, but to fundamentally transform and modernise our systems, influencing how our applications operate and interact with the world. About The Role Last year, ThousandEyes acquired SamKnows, and, in an era where connectivity is paramount, the acquisition of SamKnows marks a significant step forward in our mission to enhance network visibility and performance, particularly in the critical last-mile segment and within consumer homes. This integration empowers Internet Service Providers (ISPs) and consumers with insightful data to identify connectivity and application issues, whether they originate in the home or beyond. We are looking for a Software Engineer to help us with this transition by joining our web development team. This team is responsible for developing client facing web applications as an integrated product team, together with product managers and designers. Our developers are empowered to be involved in and feed into the decision-making process, using their diverse range of backgrounds and experiences to advocate for users and ensure we build the best possible solutions. What You Will Do You will be joining our web development team and will be a key contributor in creating web applications, back-end services and APIs for our client-facing desktop and mobile sites. Duties for this team include trying to improve the customer experience in our product team, and assessing their data and test results to show them in the easiest way possible. Your role will involve working proactively in a cross-functional agile team alongside a PM, Designers, and Front- and Back-end Developers, identifying, prioritising and documenting tasks in the development life cycle and delivering up-to-standard, clean, well-tested and efficient code. As a senior developer, you will provide help, guidance and support to other developers, and be instrumental in shaping the direction of our code. The majority of our backend code is written in modern PHP; however, some of our newer, performance-critical projects are written in different languages such as Java or Go, and the technical direction is to start migrating all of our PHP APIs to a Java or Kotlin stack. Our frontend is written using Vue2 and Vue3, using Typescript and Vite. We target modern browsers and use websockets as well as any web standards that are able to best solve our problems. We are firm advocates of using the best tools for the job. Our backend services and APIs interact with our vast measurement dataset in one way or another. Our software is installed on more than 30 million devices globally, and this figure is growing daily. To store and access our data we use a blend of database technologies to power our platform, including GCP BigQuery and Kafka, and we also use MySQL for our globally distributed metadata store. We use Docker for containerisation on both front-end and back-end repositories. Required Skills Enjoyment in building products with solid architecture and seeing them through to deployment. Proven experience in designing and building systems that are scalable and well-tested. Professional development experience in PHP 7 or 8. Some experience with modern frontend frameworks such as Vue, Angular, React or Svelte. Some experience working with Java, Kotlin, or similar backend languages. Comfortable with problem-solving and prototyping solutions. Excitement about exploring cutting-edge technology. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Mar 28, 2024
Full time
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organisations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organisations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our team isn't just a group of software engineers; we are innovators, creators, and builders at heart. As we embark on the exciting journey of upgrading the recently acquired SamKnows platform, we are in the process of integrating it into ThousandEyes at the same time. This is a unique opportunity to not just update, but to fundamentally transform and modernise our systems, influencing how our applications operate and interact with the world. About The Role Last year, ThousandEyes acquired SamKnows, and, in an era where connectivity is paramount, the acquisition of SamKnows marks a significant step forward in our mission to enhance network visibility and performance, particularly in the critical last-mile segment and within consumer homes. This integration empowers Internet Service Providers (ISPs) and consumers with insightful data to identify connectivity and application issues, whether they originate in the home or beyond. We are looking for a Software Engineer to help us with this transition by joining our web development team. This team is responsible for developing client facing web applications as an integrated product team, together with product managers and designers. Our developers are empowered to be involved in and feed into the decision-making process, using their diverse range of backgrounds and experiences to advocate for users and ensure we build the best possible solutions. What You Will Do You will be joining our web development team and will be a key contributor in creating web applications, back-end services and APIs for our client-facing desktop and mobile sites. Duties for this team include trying to improve the customer experience in our product team, and assessing their data and test results to show them in the easiest way possible. Your role will involve working proactively in a cross-functional agile team alongside a PM, Designers, and Front- and Back-end Developers, identifying, prioritising and documenting tasks in the development life cycle and delivering up-to-standard, clean, well-tested and efficient code. As a senior developer, you will provide help, guidance and support to other developers, and be instrumental in shaping the direction of our code. The majority of our backend code is written in modern PHP; however, some of our newer, performance-critical projects are written in different languages such as Java or Go, and the technical direction is to start migrating all of our PHP APIs to a Java or Kotlin stack. Our frontend is written using Vue2 and Vue3, using Typescript and Vite. We target modern browsers and use websockets as well as any web standards that are able to best solve our problems. We are firm advocates of using the best tools for the job. Our backend services and APIs interact with our vast measurement dataset in one way or another. Our software is installed on more than 30 million devices globally, and this figure is growing daily. To store and access our data we use a blend of database technologies to power our platform, including GCP BigQuery and Kafka, and we also use MySQL for our globally distributed metadata store. We use Docker for containerisation on both front-end and back-end repositories. Required Skills Enjoyment in building products with solid architecture and seeing them through to deployment. Proven experience in designing and building systems that are scalable and well-tested. Professional development experience in PHP 7 or 8. Some experience with modern frontend frameworks such as Vue, Angular, React or Svelte. Some experience working with Java, Kotlin, or similar backend languages. Comfortable with problem-solving and prototyping solutions. Excitement about exploring cutting-edge technology. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Are you a versatile and experienced EUC Engineer looking for an organisation that values and recognises your skills and expertise? If so, join a diverse workforce as a EUC Engineer where you will support and develop a reliable, resilient infrastructure to meet the IT needs of Elysium Healthcare. Working alongside the wider IT team and third parties you will deliver an effective and efficient IT experience for the business, meeting service level agreements. You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting continuous service delivery demands. You will be supporting a multi-site environment including associated infrastructure. This role is home based primarily but will require occasional travel as and when required. As a EUC Engineer you will be: Providing EUC support and management across EHC Infrastructure Managing incident and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. To be successful in this role you will have: At least 5 years proven experience to L3 on Microsoft Desktop Operating Systems Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling Advanced software packaging, software management, browser management and app locker experience Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) L3 experience of managing and maintaining EUC workloads using Active Directory/GPO Advanced knowledge and experience supporting O365 Practical experience supporting and maintaining EUC Hardware (Dell, HP) O365 License management experience Willingness to work outside of standard working hours when required Knowledge of ITIL v4 Ability to build strong working relationships with IT teams, IT users and third-party vendors What you will get: Annual salary of £45,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.
Mar 28, 2024
Full time
Are you a versatile and experienced EUC Engineer looking for an organisation that values and recognises your skills and expertise? If so, join a diverse workforce as a EUC Engineer where you will support and develop a reliable, resilient infrastructure to meet the IT needs of Elysium Healthcare. Working alongside the wider IT team and third parties you will deliver an effective and efficient IT experience for the business, meeting service level agreements. You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting continuous service delivery demands. You will be supporting a multi-site environment including associated infrastructure. This role is home based primarily but will require occasional travel as and when required. As a EUC Engineer you will be: Providing EUC support and management across EHC Infrastructure Managing incident and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. To be successful in this role you will have: At least 5 years proven experience to L3 on Microsoft Desktop Operating Systems Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling Advanced software packaging, software management, browser management and app locker experience Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) L3 experience of managing and maintaining EUC workloads using Active Directory/GPO Advanced knowledge and experience supporting O365 Practical experience supporting and maintaining EUC Hardware (Dell, HP) O365 License management experience Willingness to work outside of standard working hours when required Knowledge of ITIL v4 Ability to build strong working relationships with IT teams, IT users and third-party vendors What you will get: Annual salary of £45,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.
Application Packager (SC or DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for an experienced Application Packager to join the Software Discovery & Application Packaging Team, who are responsible for the end-to-end delivery and ongoing lifecycle management of applications and Operating System gold builds for prestigious customers. The successful candidate will have proven experience of software application packaging, excellent communication and customer service skills, and a collaborative nature, working closely with key stakeholders and wider IT support teams. Skills & Experience Current/Active Security Clearance at SC or DV level. Proven experience of Application Lifecycle Management in an Enterprise environment. Strong Application Packaging experience using Flexera AdminStudio & ORCA Expert understanding of MSI technology Expert understanding of APP-V Experience of large-scale OS migration projects (Windows 7/10) and software deployments (MS Office) Familiar with Operating System Deployment (OSD) tools such as MDT Experience with SCCM 2012 (or higher) Experience of SCCM / WSUS patching technology Microsoft Active Directory (Apply online only) server Microsoft Group Policy Objects (GPO's) Understand and input into desktop engineering standards, processes, and best practices Some scripting skills (e.g. BAT, PowerShell, VB or C# Scripts) Broad understanding of IT infrastructure - basic knowledge of project management tools/techniques, cloud/networking technologies, awareness of Change / Release Management etc. Desirable ServiceNow ITIL Foundation Application layering (VMware App Volumes) The Application Packager will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities (including access to a large library of training courses & accreditations to support personal and technical development), an attractive salary and comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more. In addition, access to on-site facilities including Gym, Caf and Costa Coffee, and some flexible working, on a hybrid basis (after initial on-boarding/integration period) will be available to the successful candidate.
Mar 28, 2024
Full time
Application Packager (SC or DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for an experienced Application Packager to join the Software Discovery & Application Packaging Team, who are responsible for the end-to-end delivery and ongoing lifecycle management of applications and Operating System gold builds for prestigious customers. The successful candidate will have proven experience of software application packaging, excellent communication and customer service skills, and a collaborative nature, working closely with key stakeholders and wider IT support teams. Skills & Experience Current/Active Security Clearance at SC or DV level. Proven experience of Application Lifecycle Management in an Enterprise environment. Strong Application Packaging experience using Flexera AdminStudio & ORCA Expert understanding of MSI technology Expert understanding of APP-V Experience of large-scale OS migration projects (Windows 7/10) and software deployments (MS Office) Familiar with Operating System Deployment (OSD) tools such as MDT Experience with SCCM 2012 (or higher) Experience of SCCM / WSUS patching technology Microsoft Active Directory (Apply online only) server Microsoft Group Policy Objects (GPO's) Understand and input into desktop engineering standards, processes, and best practices Some scripting skills (e.g. BAT, PowerShell, VB or C# Scripts) Broad understanding of IT infrastructure - basic knowledge of project management tools/techniques, cloud/networking technologies, awareness of Change / Release Management etc. Desirable ServiceNow ITIL Foundation Application layering (VMware App Volumes) The Application Packager will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities (including access to a large library of training courses & accreditations to support personal and technical development), an attractive salary and comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more. In addition, access to on-site facilities including Gym, Caf and Costa Coffee, and some flexible working, on a hybrid basis (after initial on-boarding/integration period) will be available to the successful candidate.
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Mar 28, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Automation Testing is at the core of defining, developing and testing products for businesses and their customers. Development is a playground where you can create what's needed when you need it. You will play a vital role working within a cross functional team, participating in the development of software with a primary focus being on the testability and performance of software applications. You'll be able to set up full frameworks to perform thousands of tests in a heartbeat on multiple application platforms such as mobile, desktop and web. This feeds into every level of test whether it's unit level, functional, performance and regression. Automation is a major component of agile teams who work diligently to deliver value in short time frames, the execution of scripts and their application in the DevOps pipeline can mean delivery of functional code in unprecedented timeframes. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Software Engineer £40,000 - £60,000 Bristol/Hertfordshire Our client, a leading innovator in the defence sector, is seeking a skilled Software Engineer to join their dynamic team. This role will contribute to the development of cutting-edge simulations that will shape the future of missile systems training and proof of concept demonstrations. Why Work Here Our client fosters a collaborative and stimulating work environment where you can make a tangible impact on national security. You'll have opportunities for professional growth, work with like-minded experts, participate in groundbreaking projects, and enjoy a sense of purpose in your work. About the Role Software Engineer Design and build hyper-realistic simulations within a Windows environment to push the boundaries of missile technology and operational training. Collaborate with engineers and domain experts to translate real-world physics and missile system behaviors into accurate, immersive simulations. Optimize code for performance and scalability to ensure seamless, high-fidelity experiences. Contribute to the full software development lifecycle, from requirements analysis to testing and deployment. About You Proficient in C# and object-oriented programming principles. Passionate about software development and the power of simulation technology. Demonstrated ability to solve complex technical problems. Self-motivated and thrives in a team-oriented environment. Overview Job Title: Software Engineer Location: Bristol or Hertfordshire (Candidate's Preference) Working Arrangement: Hybrid (2-3 days on-site) Salary: £40,000 - £60,000 DOE Key Skills C# (.NET Framework or .NET Core) Hands on experience working in a Windows Environment for desktop applications Understanding of physics and mathematical modeling Familiarity with software design patterns We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion.You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.This is role is a permanent position.
Mar 27, 2024
Full time
Software Engineer £40,000 - £60,000 Bristol/Hertfordshire Our client, a leading innovator in the defence sector, is seeking a skilled Software Engineer to join their dynamic team. This role will contribute to the development of cutting-edge simulations that will shape the future of missile systems training and proof of concept demonstrations. Why Work Here Our client fosters a collaborative and stimulating work environment where you can make a tangible impact on national security. You'll have opportunities for professional growth, work with like-minded experts, participate in groundbreaking projects, and enjoy a sense of purpose in your work. About the Role Software Engineer Design and build hyper-realistic simulations within a Windows environment to push the boundaries of missile technology and operational training. Collaborate with engineers and domain experts to translate real-world physics and missile system behaviors into accurate, immersive simulations. Optimize code for performance and scalability to ensure seamless, high-fidelity experiences. Contribute to the full software development lifecycle, from requirements analysis to testing and deployment. About You Proficient in C# and object-oriented programming principles. Passionate about software development and the power of simulation technology. Demonstrated ability to solve complex technical problems. Self-motivated and thrives in a team-oriented environment. Overview Job Title: Software Engineer Location: Bristol or Hertfordshire (Candidate's Preference) Working Arrangement: Hybrid (2-3 days on-site) Salary: £40,000 - £60,000 DOE Key Skills C# (.NET Framework or .NET Core) Hands on experience working in a Windows Environment for desktop applications Understanding of physics and mathematical modeling Familiarity with software design patterns We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion.You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.This is role is a permanent position.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Full time
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Mar 27, 2024
Contractor
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan