We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Mar 25, 2024
Full time
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Information Governance / Information Assurance Officer / DSAR Project Manager Are you a master at managing complex data requests? Do you thrive on navigating through the intricate web of information rights and regulations? We're looking for a dynamic individual to join our team as a Data Subject Access Request Project Manager! Here's what you'll be doing: Expert SAR Management: You'll be the maestro orchestrating the administration of Subject Access Requests (SARs). From communicating with requestors to analyzing data requirements and identifying exemptions, you'll be the go-to person for managing the entire SAR process seamlessly. Rectification & Erasure Requests: Handling requests for rectification and erasure with finesse, ensuring compliance with regulations and sensitivity towards individual rights. Legislative Expertise: Provide invaluable subject matter expertise on Data Protection and Information Management legislation, guiding staff at all levels through the maze of regulations and processes. Experience, Knowledge & Skills: Regulatory Mastery: A deep understanding of the Data Protection Act 2018 and GDPR, with a keen awareness of individual rights to information and the role of regulatory bodies. Proven Track Record: Significant prior experience in managing complex Data Subject Access requests, showcasing your ability to navigate through challenges effectively. Exemption Proficiency: Extensive practical experience in applying information rights exemptions and handling requests sensitively, ensuring compliance while respecting privacy. Data Savvy: Excellent comprehension of personal data and a knack for accurately specifying data search requirements, ensuring precision in every aspect. Communication Prowess: Exceptional verbal and written communication skills, with a talent for crafting clear and concise responses to requestors. Organizational Wizardry: Stellar organizational and record-keeping skills, ensuring nothing falls through the cracks in the fast-paced world of data management. Technical Proficiency: Strong technical skills, including document conversion and proficiency in Adobe Acrobat PRO for redaction and document management. Bonus: Ideally, familiarity with University processes and functions, facilitating the evaluation of appropriate exemptions and locating relevant information. Ready to take on the challenge? Join us as we navigate the ever-evolving landscape of data rights and protection! Apply now and be part of a team dedicated to safeguarding privacy and promoting transparency.
Mar 23, 2024
Full time
Information Governance / Information Assurance Officer / DSAR Project Manager Are you a master at managing complex data requests? Do you thrive on navigating through the intricate web of information rights and regulations? We're looking for a dynamic individual to join our team as a Data Subject Access Request Project Manager! Here's what you'll be doing: Expert SAR Management: You'll be the maestro orchestrating the administration of Subject Access Requests (SARs). From communicating with requestors to analyzing data requirements and identifying exemptions, you'll be the go-to person for managing the entire SAR process seamlessly. Rectification & Erasure Requests: Handling requests for rectification and erasure with finesse, ensuring compliance with regulations and sensitivity towards individual rights. Legislative Expertise: Provide invaluable subject matter expertise on Data Protection and Information Management legislation, guiding staff at all levels through the maze of regulations and processes. Experience, Knowledge & Skills: Regulatory Mastery: A deep understanding of the Data Protection Act 2018 and GDPR, with a keen awareness of individual rights to information and the role of regulatory bodies. Proven Track Record: Significant prior experience in managing complex Data Subject Access requests, showcasing your ability to navigate through challenges effectively. Exemption Proficiency: Extensive practical experience in applying information rights exemptions and handling requests sensitively, ensuring compliance while respecting privacy. Data Savvy: Excellent comprehension of personal data and a knack for accurately specifying data search requirements, ensuring precision in every aspect. Communication Prowess: Exceptional verbal and written communication skills, with a talent for crafting clear and concise responses to requestors. Organizational Wizardry: Stellar organizational and record-keeping skills, ensuring nothing falls through the cracks in the fast-paced world of data management. Technical Proficiency: Strong technical skills, including document conversion and proficiency in Adobe Acrobat PRO for redaction and document management. Bonus: Ideally, familiarity with University processes and functions, facilitating the evaluation of appropriate exemptions and locating relevant information. Ready to take on the challenge? Join us as we navigate the ever-evolving landscape of data rights and protection! Apply now and be part of a team dedicated to safeguarding privacy and promoting transparency.
The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background, your age or personal circumstances everyone is entitled to access a good education. We have one of the highest National Student Survey scores of 96.7%, placing us in the top 15 in the UK. We are currently seeking to appoint a Head of Employability and Careers on a Full-time, permanent basis. Reports to: Vice Principal We are seeking a forward-thinking individual to lead on and deliver our Employability and Careers Strategy 2028, to the college for careers and be the best alternative HE provider for graduate outcomes. Job purpose: Leading LSST's Employability and Careers Service (ECS) and Employability Careers Strategy To promote the extensive range of advice and guidance available from the Employability and Careers Service through a diverse range of channels and stakeholders, including local and national businesses and industry experts To coordinate projects and initiatives to support students in accessing standardised employability services across all Campuses Key Responsibilities (including but not limited to): To provide line management and leadership to the Employability and Careers Coordinator To provide matrix-line management and leadership to the Employability and Careers Officers based on each campus in collaboration with the given Dean of campus. To promote the employability and careers service offer to students and graduates maximising overall engagement and directly targeting identified cohorts to maximise impact and graduate outcomes. To support the Campuses and ensure all stakeholders, academic and professional service colleagues have access to and awareness of the service to enable further promotion and reach. To contribute to, implement and monitor the Employability and Careers Service that LSST provides. To work collaboratively with Welfare and Advice and Data teams to utilise central knowledge, skills and experience and maximise central channels of communication. To lead and coordinate digital projects and initiatives to enhance the employability offer to students and graduates To work with our digital platform/IT departments, ensuring systems are appropriate to the user experience. To contribute to the tracking of student engagement including the collation and reporting of data in relation to our digital applications. To evaluate and review multiple channels of communication, exploiting all opportunities to innovate and engage students, graduates, and industry To support good practice to maximise diversity, accessibility, and inclusivity approaches in all team communications and within our digital platforms in relation to employability and careers and support for enterprise and knowledge exchange To oversee the design and maintenance of a calendar of careers events and job fairs and ensure these are promoted in a timely manner through a variety of internal and external channels. To work with marketing in the production of online resources with regards to employability, careers and alumni. To participate in relevant committees and panels (for example, Student Support and Welfare). Participate and represent the organisation in conferences and other activities relevant to the work of the department and contribute to the wider mission of the University. To take responsibility for their own development and participate in a programme of continuous professional development. The post-holder may be required to undertake any other duties which may be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.
Mar 22, 2024
Full time
The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background, your age or personal circumstances everyone is entitled to access a good education. We have one of the highest National Student Survey scores of 96.7%, placing us in the top 15 in the UK. We are currently seeking to appoint a Head of Employability and Careers on a Full-time, permanent basis. Reports to: Vice Principal We are seeking a forward-thinking individual to lead on and deliver our Employability and Careers Strategy 2028, to the college for careers and be the best alternative HE provider for graduate outcomes. Job purpose: Leading LSST's Employability and Careers Service (ECS) and Employability Careers Strategy To promote the extensive range of advice and guidance available from the Employability and Careers Service through a diverse range of channels and stakeholders, including local and national businesses and industry experts To coordinate projects and initiatives to support students in accessing standardised employability services across all Campuses Key Responsibilities (including but not limited to): To provide line management and leadership to the Employability and Careers Coordinator To provide matrix-line management and leadership to the Employability and Careers Officers based on each campus in collaboration with the given Dean of campus. To promote the employability and careers service offer to students and graduates maximising overall engagement and directly targeting identified cohorts to maximise impact and graduate outcomes. To support the Campuses and ensure all stakeholders, academic and professional service colleagues have access to and awareness of the service to enable further promotion and reach. To contribute to, implement and monitor the Employability and Careers Service that LSST provides. To work collaboratively with Welfare and Advice and Data teams to utilise central knowledge, skills and experience and maximise central channels of communication. To lead and coordinate digital projects and initiatives to enhance the employability offer to students and graduates To work with our digital platform/IT departments, ensuring systems are appropriate to the user experience. To contribute to the tracking of student engagement including the collation and reporting of data in relation to our digital applications. To evaluate and review multiple channels of communication, exploiting all opportunities to innovate and engage students, graduates, and industry To support good practice to maximise diversity, accessibility, and inclusivity approaches in all team communications and within our digital platforms in relation to employability and careers and support for enterprise and knowledge exchange To oversee the design and maintenance of a calendar of careers events and job fairs and ensure these are promoted in a timely manner through a variety of internal and external channels. To work with marketing in the production of online resources with regards to employability, careers and alumni. To participate in relevant committees and panels (for example, Student Support and Welfare). Participate and represent the organisation in conferences and other activities relevant to the work of the department and contribute to the wider mission of the University. To take responsibility for their own development and participate in a programme of continuous professional development. The post-holder may be required to undertake any other duties which may be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.
Information Governance / Information Assurance Officer / DSAR Project Manager Are you a master at managing complex data requests? Do you thrive on navigating through the intricate web of information rights and regulations? We're looking for a dynamic individual to join our team as a Data Subject Access Request Project Manager! Here's what you'll be doing: Expert SAR Management: You'll be the maestro orchestrating the administration of Subject Access Requests (SARs). From communicating with requestors to analyzing data requirements and identifying exemptions, you'll be the go-to person for managing the entire SAR process seamlessly. Rectification & Erasure Requests: Handling requests for rectification and erasure with finesse, ensuring compliance with regulations and sensitivity towards individual rights. Legislative Expertise: Provide invaluable subject matter expertise on Data Protection and Information Management legislation, guiding staff at all levels through the maze of regulations and processes. Experience, Knowledge & Skills: Regulatory Mastery: A deep understanding of the Data Protection Act 2018 and GDPR, with a keen awareness of individual rights to information and the role of regulatory bodies. Proven Track Record: Significant prior experience in managing complex Data Subject Access requests, showcasing your ability to navigate through challenges effectively. Exemption Proficiency: Extensive practical experience in applying information rights exemptions and handling requests sensitively, ensuring compliance while respecting privacy. Data Savvy: Excellent comprehension of personal data and a knack for accurately specifying data search requirements, ensuring precision in every aspect. Communication Prowess: Exceptional verbal and written communication skills, with a talent for crafting clear and concise responses to requestors. Organizational Wizardry: Stellar organizational and record-keeping skills, ensuring nothing falls through the cracks in the fast-paced world of data management. Technical Proficiency: Strong technical skills, including document conversion and proficiency in Adobe Acrobat PRO for redaction and document management. Bonus: Ideally, familiarity with University processes and functions, facilitating the evaluation of appropriate exemptions and locating relevant information. Ready to take on the challenge? Join us as we navigate the ever-evolving landscape of data rights and protection! Apply now and be part of a team dedicated to safeguarding privacy and promoting transparency.
Mar 22, 2024
Contractor
Information Governance / Information Assurance Officer / DSAR Project Manager Are you a master at managing complex data requests? Do you thrive on navigating through the intricate web of information rights and regulations? We're looking for a dynamic individual to join our team as a Data Subject Access Request Project Manager! Here's what you'll be doing: Expert SAR Management: You'll be the maestro orchestrating the administration of Subject Access Requests (SARs). From communicating with requestors to analyzing data requirements and identifying exemptions, you'll be the go-to person for managing the entire SAR process seamlessly. Rectification & Erasure Requests: Handling requests for rectification and erasure with finesse, ensuring compliance with regulations and sensitivity towards individual rights. Legislative Expertise: Provide invaluable subject matter expertise on Data Protection and Information Management legislation, guiding staff at all levels through the maze of regulations and processes. Experience, Knowledge & Skills: Regulatory Mastery: A deep understanding of the Data Protection Act 2018 and GDPR, with a keen awareness of individual rights to information and the role of regulatory bodies. Proven Track Record: Significant prior experience in managing complex Data Subject Access requests, showcasing your ability to navigate through challenges effectively. Exemption Proficiency: Extensive practical experience in applying information rights exemptions and handling requests sensitively, ensuring compliance while respecting privacy. Data Savvy: Excellent comprehension of personal data and a knack for accurately specifying data search requirements, ensuring precision in every aspect. Communication Prowess: Exceptional verbal and written communication skills, with a talent for crafting clear and concise responses to requestors. Organizational Wizardry: Stellar organizational and record-keeping skills, ensuring nothing falls through the cracks in the fast-paced world of data management. Technical Proficiency: Strong technical skills, including document conversion and proficiency in Adobe Acrobat PRO for redaction and document management. Bonus: Ideally, familiarity with University processes and functions, facilitating the evaluation of appropriate exemptions and locating relevant information. Ready to take on the challenge? Join us as we navigate the ever-evolving landscape of data rights and protection! Apply now and be part of a team dedicated to safeguarding privacy and promoting transparency.