Liverpool School of Tropical Medicine
Liverpool, UK
Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.
The IT Department at LSTM is looking for a Head of IT (Service Delivery), who will be responsible for designing and implementing an effective IT architecture, providing managerial support and assisting in the creation of IT services to meet the evolving needs of LSTM’s network. Moreover, you will be advising LSTM’s Management Team on issues affecting IT Services, recommending continual improvement in services and managing third line systems support teams. Reporting to and deputising (on occasions) for the Director of IT Services, you will be supporting the Director of IT Services in developing strategic goals for IT service and major IT projects, line managing the IT Department, supporting line managers within IT to effectively manage, motivate and develop their teams to meet service delivery requirements and taking managerial responsibility for delivering agreed outcomes as well as the effective use of resources.
To be successful as the Head of IT (Service Delivery), the candidates should hold relevant professional qualification, with extensive experience of working in a leadership role within a business IT environment along with experience of designing and managing complex IT infrastructure services. With strong organisational, communication and problem-solving skills, you must demonstrate excellent skills in programme and project management, be able to put learning into practice and drive continual improvement.
Closing Date: 30th May 2018
Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017
This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates. To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas. For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration
We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas
LSTM actively promotes an Equal Opportunities Policy
May 16, 2018
Full time
Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.
The IT Department at LSTM is looking for a Head of IT (Service Delivery), who will be responsible for designing and implementing an effective IT architecture, providing managerial support and assisting in the creation of IT services to meet the evolving needs of LSTM’s network. Moreover, you will be advising LSTM’s Management Team on issues affecting IT Services, recommending continual improvement in services and managing third line systems support teams. Reporting to and deputising (on occasions) for the Director of IT Services, you will be supporting the Director of IT Services in developing strategic goals for IT service and major IT projects, line managing the IT Department, supporting line managers within IT to effectively manage, motivate and develop their teams to meet service delivery requirements and taking managerial responsibility for delivering agreed outcomes as well as the effective use of resources.
To be successful as the Head of IT (Service Delivery), the candidates should hold relevant professional qualification, with extensive experience of working in a leadership role within a business IT environment along with experience of designing and managing complex IT infrastructure services. With strong organisational, communication and problem-solving skills, you must demonstrate excellent skills in programme and project management, be able to put learning into practice and drive continual improvement.
Closing Date: 30th May 2018
Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017
This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates. To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas. For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration
We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas
LSTM actively promotes an Equal Opportunities Policy
Liverpool School of Tropical Medicine
Liverpool, UK
Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.
The IT Services department is recruiting an IT Team leader, who will be is responsible for supporting IT Users in solving computer problems, installing and maintaining computer storage, software and servers and working with the IT Team to create workable IT services. The IT Team Leader, in addition, will also contribute to and manage IT projects, create project plans for activities and develop communication flows to ensure that customers of IT services are continually updated with information relating to their work area. You will also advise the IT Management Team of issues affecting IT Services and colleagues on potential uses of existing and new technology as well as provide orientation to new users and provide server and storage resources to all staff and students.
To be successful in the role, you must be educated to Degree level or equivalent with relevant professional qualifications and knowledge of backup services as well as Microsoft applications. You must bring demonstrable experience of managing IT services within a complex business environment, of server management and installation and assisting in the implementation of major developments within an IT service. You will have proven expertise in the areas of PowerShell Scripting, server and storage troubleshooting, data storage management and administration of Office 365. Your skills in supervision, communication, organisation and time management are as essential as your ability to manage projects, learn new technologies, adapt change and commitment to continuous improvement.
Closing Date: 30th May 2018
Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017
This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates. To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas. For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration
We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas
LSTM actively promotes an Equal Opportunities Policy
May 16, 2018
Full time
Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.
The IT Services department is recruiting an IT Team leader, who will be is responsible for supporting IT Users in solving computer problems, installing and maintaining computer storage, software and servers and working with the IT Team to create workable IT services. The IT Team Leader, in addition, will also contribute to and manage IT projects, create project plans for activities and develop communication flows to ensure that customers of IT services are continually updated with information relating to their work area. You will also advise the IT Management Team of issues affecting IT Services and colleagues on potential uses of existing and new technology as well as provide orientation to new users and provide server and storage resources to all staff and students.
To be successful in the role, you must be educated to Degree level or equivalent with relevant professional qualifications and knowledge of backup services as well as Microsoft applications. You must bring demonstrable experience of managing IT services within a complex business environment, of server management and installation and assisting in the implementation of major developments within an IT service. You will have proven expertise in the areas of PowerShell Scripting, server and storage troubleshooting, data storage management and administration of Office 365. Your skills in supervision, communication, organisation and time management are as essential as your ability to manage projects, learn new technologies, adapt change and commitment to continuous improvement.
Closing Date: 30th May 2018
Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017
This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates. To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas. For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration
We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas
LSTM actively promotes an Equal Opportunities Policy
Optoplast Manufacturing Company Ltd
Liverpool, United Kingdom
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Sep 13, 2017
Full time
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Energon Global Ltd / Energon People
Liverpool, Lancashire
Integration Developer - Liverpool - £65K An Integration Developer is needed by one of the biggest and most technologically advanced law firms in the UK. They have recently opened a new office in Liverpool and are in the process of building a new Business Systems team. They are looking for developers who are passionate about technology and eager to take on a new challenge...... click apply for full job details
Jan 21, 2020
Full time
Integration Developer - Liverpool - £65K An Integration Developer is needed by one of the biggest and most technologically advanced law firms in the UK. They have recently opened a new office in Liverpool and are in the process of building a new Business Systems team. They are looking for developers who are passionate about technology and eager to take on a new challenge...... click apply for full job details
.NET Developer - Liverpool (Tech stack: .NET Developer, ASP.NET MVC, C#, Agile, Azure, SQL Server, HTML5, CSS3, Bootstrap, Angular, .NET Developer, Urgent) We have several fantastic new roles for .NET Developer to join an ambitious Fintech start-up. This is your chance to work with the sharpest minds in private wealth management and financial software development...... click apply for full job details
Jan 21, 2020
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.NET Developer - Liverpool (Tech stack: .NET Developer, ASP.NET MVC, C#, Agile, Azure, SQL Server, HTML5, CSS3, Bootstrap, Angular, .NET Developer, Urgent) We have several fantastic new roles for .NET Developer to join an ambitious Fintech start-up. This is your chance to work with the sharpest minds in private wealth management and financial software development...... click apply for full job details
1st line support | Permanent | Liverpool | Up to £20,000 Your new company My client is looking for a 1st line support to join their service centre in Liverpool the IT Service Desk. They provide technical advice and support in relation to all Group IT deployed hardware and software...... click apply for full job details
Jan 21, 2020
Full time
1st line support | Permanent | Liverpool | Up to £20,000 Your new company My client is looking for a 1st line support to join their service centre in Liverpool the IT Service Desk. They provide technical advice and support in relation to all Group IT deployed hardware and software...... click apply for full job details
Energon Global Ltd / Energon People
Liverpool, Lancashire
Service Desk Analyst A Global Technology Law Firm based in the heart of Liverpool is seeking a Service Desk Analyst to join their new and advanced Service Team, tackling all issues desktop related! This role reports into the IT Service Delivery Manager...... click apply for full job details
Jan 21, 2020
Full time
Service Desk Analyst A Global Technology Law Firm based in the heart of Liverpool is seeking a Service Desk Analyst to join their new and advanced Service Team, tackling all issues desktop related! This role reports into the IT Service Delivery Manager...... click apply for full job details
We are actively recruiting for our client, a national Legal and Insurance firm with Head Office based in Liverpool City Centre, for a Front End Developer. The role is full time permanent and offers a basic salary up to £40k depending on experience...... click apply for full job details
Jan 21, 2020
Full time
We are actively recruiting for our client, a national Legal and Insurance firm with Head Office based in Liverpool City Centre, for a Front End Developer. The role is full time permanent and offers a basic salary up to £40k depending on experience...... click apply for full job details
DEVELOPER We are actively recruiting for our client, a well-established and successful Financial Services business based in Liverpool City Centre, for a Back End Developer positions to join their expanding IT team. The role is full time permanent and offer a salary offering up to £50k depending on level of experience and skills required...... click apply for full job details
Jan 21, 2020
Full time
DEVELOPER We are actively recruiting for our client, a well-established and successful Financial Services business based in Liverpool City Centre, for a Back End Developer positions to join their expanding IT team. The role is full time permanent and offer a salary offering up to £50k depending on level of experience and skills required...... click apply for full job details
Meridian Business Support Limited
Liverpool, Lancashire
Desktop Case Manager Liverpool Our client one of the UK's leading and award winning providers of, rehabilitation and injury management service who provide a modern approach to medical and vocational rehabilitation...... click apply for full job details
Jan 21, 2020
Full time
Desktop Case Manager Liverpool Our client one of the UK's leading and award winning providers of, rehabilitation and injury management service who provide a modern approach to medical and vocational rehabilitation...... click apply for full job details
IT Applications Support Analyst - Market leading retail Giant - Liverpool to £35,000 Your new company Prestigious opportunity with a Market leading Retail Giant for an IT Applications Support Analyst. Your new role As one of our IT Applications Support Analysts you will be responsible for:- Working in the Application Systems team, supporting variety of existing and new business applications Working clos ..... click apply for full job details
Jan 21, 2020
Full time
IT Applications Support Analyst - Market leading retail Giant - Liverpool to £35,000 Your new company Prestigious opportunity with a Market leading Retail Giant for an IT Applications Support Analyst. Your new role As one of our IT Applications Support Analysts you will be responsible for:- Working in the Application Systems team, supporting variety of existing and new business applications Working clos ..... click apply for full job details
FRONT-END, MOBILE DEVELOPER We are actively recruiting for our client, a well-established and successful Financial Services business based in Liverpool City Centre, for 2x Front End / Mobile Developer positions to join their expanding IT team. The roles are full time permanent and offer a salary offering up to £50k depending on level of experience and skills required...... click apply for full job details
Jan 21, 2020
Full time
FRONT-END, MOBILE DEVELOPER We are actively recruiting for our client, a well-established and successful Financial Services business based in Liverpool City Centre, for 2x Front End / Mobile Developer positions to join their expanding IT team. The roles are full time permanent and offer a salary offering up to £50k depending on level of experience and skills required...... click apply for full job details
I am actively recruiting for an IT Service Engineer to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. This role will be supporting the IT Business Services and is a technical and user facing role. The role includes desktop and personal hardware, software, line of business applications and enterprise applications...... click apply for full job details
Jan 21, 2020
Full time
I am actively recruiting for an IT Service Engineer to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. This role will be supporting the IT Business Services and is a technical and user facing role. The role includes desktop and personal hardware, software, line of business applications and enterprise applications...... click apply for full job details
Software Tester - Liverpool - £36,000 Your role will allow you to grow your testing knowledge is a fast paced environment where you will be working with various teams of testers, designers and senior stakeholders. You'll be creating test plans and cases, work to deadlines, carry out the hands on functional, regression, performance, usability and load testing...... click apply for full job details
Jan 21, 2020
Full time
Software Tester - Liverpool - £36,000 Your role will allow you to grow your testing knowledge is a fast paced environment where you will be working with various teams of testers, designers and senior stakeholders. You'll be creating test plans and cases, work to deadlines, carry out the hands on functional, regression, performance, usability and load testing...... click apply for full job details
This Liverpool City based company we have recently started to supply in to are looking for an enthusiastic IT Coordinator to join them on a 6 month fixed term contract. What does the role entail/ what are they looking for: Someone who has experience managing an IT Service Desk Enjoy problem solving, and getting involved in the procurement process Occasionally lending a hand with 2nd and 3rd line suppo ..... click apply for full job details
Jan 21, 2020
Contractor
This Liverpool City based company we have recently started to supply in to are looking for an enthusiastic IT Coordinator to join them on a 6 month fixed term contract. What does the role entail/ what are they looking for: Someone who has experience managing an IT Service Desk Enjoy problem solving, and getting involved in the procurement process Occasionally lending a hand with 2nd and 3rd line suppo ..... click apply for full job details
IT Solutions and Cloud Tech Telesales Person - Inside Sales Liverpool, Merseyside - Commutable from Lancashire, Southport, Chester £20,000 - £27,000 Basic Salary PA (depending on experience) + Benefits + Commission A leading multi award-winning managed IT solutions and cloud hosting provider requires budding IT telephone/multi-channel Inside Salesperson with 1-2 years' experience building..... click apply for full job details
Jan 21, 2020
Full time
IT Solutions and Cloud Tech Telesales Person - Inside Sales Liverpool, Merseyside - Commutable from Lancashire, Southport, Chester £20,000 - £27,000 Basic Salary PA (depending on experience) + Benefits + Commission A leading multi award-winning managed IT solutions and cloud hosting provider requires budding IT telephone/multi-channel Inside Salesperson with 1-2 years' experience building..... click apply for full job details
Full Stack Software Developer Python / React / Javascript / Node Liverpool 27,000 - £32,000 The Role Our client are a rapid scale startup who collaborate with all major Silicone Valley tech powerhouses to empower companies sales and marketing efforts...... click apply for full job details
Jan 21, 2020
Full time
Full Stack Software Developer Python / React / Javascript / Node Liverpool 27,000 - £32,000 The Role Our client are a rapid scale startup who collaborate with all major Silicone Valley tech powerhouses to empower companies sales and marketing efforts...... click apply for full job details
I am actively recruiting for an IT Service Manager to provide and maintain the IT Business Services and corresponding support environment by actively managing the IT Service Desk function - managing a small team of IT Service Engineers. The IT Business Services include all the user facing IT systems and applications which are used to manage and operate the wider business...... click apply for full job details
Jan 21, 2020
Full time
I am actively recruiting for an IT Service Manager to provide and maintain the IT Business Services and corresponding support environment by actively managing the IT Service Desk function - managing a small team of IT Service Engineers. The IT Business Services include all the user facing IT systems and applications which are used to manage and operate the wider business...... click apply for full job details
Role Profile You will be working as a Customer oriented ICT Technical Service Desk Engineer and joining a fast-paced Service Desk Environment. You will provide a Single Point of Contact to internal and external end users, with a real focus on Customer Service. Working within a team who deal with a broad range of IT issues and resolve more than 65% of customer incidents without the need to engage other support teams. Responsible for providing technical assistance to diagnose, resolve and escalate incidents, requests and problems, ensuring work is completed in a timely fashion, whilst working to strict SLA's and KPI's. Typical Deliverables Respond to support calls via telephone, email and Service Management Portal. Recording detailed and accurate information from customers and colleagues on the Service Desk Management System, Remedy and ensure all tickets are fully updated, categorized, assigned and managed within SLA.s. Provide technical advice, support and resolutions Deliver strong first-time fix rates (65%) Confidently provide clear, meaningful advice and instructions to end users with all levels of technical understanding. Demonstrate a sense of urgency in a professional and calm manner and manage appropriate and realistic expectations to maintain excellent customer service Provide end to end ownership of all incidents, requests, problems and changes. Manage resolutions within strict SLA's and KPI's Liaise with 3rd party suppliers to ensure resolution to agreed SLA's and standards. Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice. Recommend procedure modifications or improvements to ensure a consistent excellent level of service is provided Create and maintain knowledge base articles to share workarounds and document solutions for known issues. Must be prepared to work a variety of shift patterns. Skills Strong working knowledge of Windows Desktop Operating Systems, versions 7 through to 10, MS Office, PC's, Laptops and printers. Solid understanding of setting up and managing users on MS Servers, MS Exchange, Office 365 and Active Directory. Knowledge of VPN software, Email filters, MDM (Mobile Device Management) A good understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS) Solid experience in Customer Service and working in an ICT support role. Experience with ITSM systems eg Remedy, ServiceNow Experience of working with mobile devices, either Android or iOS. Qualifications ITIL Accredited or working within ITIL frameworks Ability to be Security cleared. Behavioural Requirements Excellent communication and interpersonal skills (good listener) Strong problem-solving skills, logical thinker Adaptable and flexible Friendly and professional Patient, calm and methodical Able to use initiative and be self-sufficient in taking ownership of a given issue or problem Able to work well under pressure Organisation and planning abilities, able to prioritise as required. Excellent Employee Benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies including childcare vouchers An employee-funded car leasing scheme Occupational health support Telent Rewards Scheme So why choose telent for your next opportunity? To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do! As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions. Here are just some of the ways we're different: You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, E-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas. You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow. You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. You'll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training. We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
Jan 20, 2020
Full time
Role Profile You will be working as a Customer oriented ICT Technical Service Desk Engineer and joining a fast-paced Service Desk Environment. You will provide a Single Point of Contact to internal and external end users, with a real focus on Customer Service. Working within a team who deal with a broad range of IT issues and resolve more than 65% of customer incidents without the need to engage other support teams. Responsible for providing technical assistance to diagnose, resolve and escalate incidents, requests and problems, ensuring work is completed in a timely fashion, whilst working to strict SLA's and KPI's. Typical Deliverables Respond to support calls via telephone, email and Service Management Portal. Recording detailed and accurate information from customers and colleagues on the Service Desk Management System, Remedy and ensure all tickets are fully updated, categorized, assigned and managed within SLA.s. Provide technical advice, support and resolutions Deliver strong first-time fix rates (65%) Confidently provide clear, meaningful advice and instructions to end users with all levels of technical understanding. Demonstrate a sense of urgency in a professional and calm manner and manage appropriate and realistic expectations to maintain excellent customer service Provide end to end ownership of all incidents, requests, problems and changes. Manage resolutions within strict SLA's and KPI's Liaise with 3rd party suppliers to ensure resolution to agreed SLA's and standards. Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice. Recommend procedure modifications or improvements to ensure a consistent excellent level of service is provided Create and maintain knowledge base articles to share workarounds and document solutions for known issues. Must be prepared to work a variety of shift patterns. Skills Strong working knowledge of Windows Desktop Operating Systems, versions 7 through to 10, MS Office, PC's, Laptops and printers. Solid understanding of setting up and managing users on MS Servers, MS Exchange, Office 365 and Active Directory. Knowledge of VPN software, Email filters, MDM (Mobile Device Management) A good understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS) Solid experience in Customer Service and working in an ICT support role. Experience with ITSM systems eg Remedy, ServiceNow Experience of working with mobile devices, either Android or iOS. Qualifications ITIL Accredited or working within ITIL frameworks Ability to be Security cleared. Behavioural Requirements Excellent communication and interpersonal skills (good listener) Strong problem-solving skills, logical thinker Adaptable and flexible Friendly and professional Patient, calm and methodical Able to use initiative and be self-sufficient in taking ownership of a given issue or problem Able to work well under pressure Organisation and planning abilities, able to prioritise as required. Excellent Employee Benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies including childcare vouchers An employee-funded car leasing scheme Occupational health support Telent Rewards Scheme So why choose telent for your next opportunity? To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do! As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions. Here are just some of the ways we're different: You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, E-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas. You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow. You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. You'll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training. We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
The Role Are you seeking an IT Engineer hardware deployment role? Here are our Matchworks office in Speke, Liverpool, we are recruiting for an experienced IT Engineer to take responsibility for the configuration and deployment of End User Devices; workstations, laptops, tablets and smartphones, including new hardware technology selection, evaluation, build and testing, including fault finding and troubleshooting. You will need experience in a large corporate, multi-domain/multi-site organisation as well as demonstrable in-depth knowledge of the build, configuration, support and administration of MS Windows based infrastructure (Windows 10, Server 2012 and 2016. Additionally you will need to be able to pass both BPSS and SC Clearance. Duties include: Deployment of Windows Image to Standard Hardware (Desktop, Laptop). Trouble shooting build process faults. Configuration of Physical and Virtual Servers. Mobile Device Management - administration of the MDM tool, application packaging, application deployment and encryption. Client Estate Security - identify and rectify non-compliant devices Active Directory Maintenance End User Hardware - new device selection, testing and troubleshooting. New Technology - testing and troubleshooting 3 rd Line Incident Management - fault finding and troubleshooting 3 rd Line Request Management Key Previous experience High knowledge of IT Hardware/Software and Desktop Support as well as a basic understanding of server and networking concepts Providing operational support for customers and IT Teams Salary and benefits This is a band B role and a competitive salary is on offer 24 days holiday plus bank holidays Pension Access to Amey Savings and benefits Free parking and canteen on site
Jan 20, 2020
Full time
The Role Are you seeking an IT Engineer hardware deployment role? Here are our Matchworks office in Speke, Liverpool, we are recruiting for an experienced IT Engineer to take responsibility for the configuration and deployment of End User Devices; workstations, laptops, tablets and smartphones, including new hardware technology selection, evaluation, build and testing, including fault finding and troubleshooting. You will need experience in a large corporate, multi-domain/multi-site organisation as well as demonstrable in-depth knowledge of the build, configuration, support and administration of MS Windows based infrastructure (Windows 10, Server 2012 and 2016. Additionally you will need to be able to pass both BPSS and SC Clearance. Duties include: Deployment of Windows Image to Standard Hardware (Desktop, Laptop). Trouble shooting build process faults. Configuration of Physical and Virtual Servers. Mobile Device Management - administration of the MDM tool, application packaging, application deployment and encryption. Client Estate Security - identify and rectify non-compliant devices Active Directory Maintenance End User Hardware - new device selection, testing and troubleshooting. New Technology - testing and troubleshooting 3 rd Line Incident Management - fault finding and troubleshooting 3 rd Line Request Management Key Previous experience High knowledge of IT Hardware/Software and Desktop Support as well as a basic understanding of server and networking concepts Providing operational support for customers and IT Teams Salary and benefits This is a band B role and a competitive salary is on offer 24 days holiday plus bank holidays Pension Access to Amey Savings and benefits Free parking and canteen on site
Service Desk Team Leader Location: Liverpool Length: 6 month fixed term contract Salary: £17,500 Working for a highly reputable and well known company based in Liverpool, you will have extensive experience on the Service Desk and 2nd Line Support throughout your career. This will be a hands on technical role with the responsibility of mentoring junior members of the team and managing the Service Desk. The ideal candidate will possess the following: -Extensive experience on the Service Desk -Extensive 2nd Line support experience (3rd Line desirable) -Customer facing skills, excellent communication and personable -Office 365, Windows 10 and Windows Server experience -Exposure in SharePoint (Desirable) Full JD available upon application...
Jan 20, 2020
Service Desk Team Leader Location: Liverpool Length: 6 month fixed term contract Salary: £17,500 Working for a highly reputable and well known company based in Liverpool, you will have extensive experience on the Service Desk and 2nd Line Support throughout your career. This will be a hands on technical role with the responsibility of mentoring junior members of the team and managing the Service Desk. The ideal candidate will possess the following: -Extensive experience on the Service Desk -Extensive 2nd Line support experience (3rd Line desirable) -Customer facing skills, excellent communication and personable -Office 365, Windows 10 and Windows Server experience -Exposure in SharePoint (Desirable) Full JD available upon application...
The Role Are you looking for an IT End Point Management Engineer role? Here at our Matchworks site in Speke, Liverpool, we have an opportunity to join our talented and thriving Group IT function. You will be providing Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. Successful candidates need to be able to pass both BPSS and SC Clearance. Job Duties To act as third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation. Administration of Active Directory, including Group Policy for the End User Computing Environment Administration and maintenance of System Centre Configuration Manager 1810 and above Administration of the Anti Virus Tool across the End User Environment Support and Administration of Citrix Environment Determine end user device patching updates through planning, configuring and testing Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory, Anti Virus and SCCM. Assist the Hardware Deployment Team in the delivery of the Standard Corporate OS Configuration. Maintain the End User Hardware Road Map. Assist with bringing new technologies forward from complex to a day to day maintenance activity Review system software updates and identify those that merit action Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs. Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose Provide advice to management on technical systems as required Requirements Essential Experience and Qualifications: Scripting Skills (Vbscript and Powershell) Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business Experience of administration and configuration of System Centre Configuration Manager 1810 Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans Experience in a customer service and IT Environment Experience of working within an SLA driven ITIL-orientated environment Experience of working effectively and positively in a busy, pressured environment Experience of working with internal and external groups to resolve problems Excellent customer service and time management skills Desirable Experience and Qualifications: Understanding of McAfee EPO Policies Experience with Appsense Manager Working knowledge of Microsoft App-V and application packaging Experience in a large corporate multi-domain/multi-site organisation Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations Understanding of Thin Print and Wyse Device Manager Experience of HP and Dell Wyse Hardware Essential Characteristics? Customer centric with a desire to provide a high level of service to our user estate Proven ability to communicate effectively with technical and non-technical audiences Strong analytical and investigation skills with ability to resolve issues in a high pressure and time critical environment Organised, effective and under pressure and able to delivery consistently Able to communicate complex technical concepts to peers and management Ability to work independently as well as part of a team environment Salary and benefits This role offers the successful candidate: Competitive salary (band B) Contributory company pension scheme 24 days annual leave plus bank holidays A flexible working policy that provides opportunities to work from home Flexible benefits scheme Employee discount scheme
Jan 20, 2020
Full time
The Role Are you looking for an IT End Point Management Engineer role? Here at our Matchworks site in Speke, Liverpool, we have an opportunity to join our talented and thriving Group IT function. You will be providing Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. Successful candidates need to be able to pass both BPSS and SC Clearance. Job Duties To act as third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation. Administration of Active Directory, including Group Policy for the End User Computing Environment Administration and maintenance of System Centre Configuration Manager 1810 and above Administration of the Anti Virus Tool across the End User Environment Support and Administration of Citrix Environment Determine end user device patching updates through planning, configuring and testing Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory, Anti Virus and SCCM. Assist the Hardware Deployment Team in the delivery of the Standard Corporate OS Configuration. Maintain the End User Hardware Road Map. Assist with bringing new technologies forward from complex to a day to day maintenance activity Review system software updates and identify those that merit action Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs. Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose Provide advice to management on technical systems as required Requirements Essential Experience and Qualifications: Scripting Skills (Vbscript and Powershell) Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business Experience of administration and configuration of System Centre Configuration Manager 1810 Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans Experience in a customer service and IT Environment Experience of working within an SLA driven ITIL-orientated environment Experience of working effectively and positively in a busy, pressured environment Experience of working with internal and external groups to resolve problems Excellent customer service and time management skills Desirable Experience and Qualifications: Understanding of McAfee EPO Policies Experience with Appsense Manager Working knowledge of Microsoft App-V and application packaging Experience in a large corporate multi-domain/multi-site organisation Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations Understanding of Thin Print and Wyse Device Manager Experience of HP and Dell Wyse Hardware Essential Characteristics? Customer centric with a desire to provide a high level of service to our user estate Proven ability to communicate effectively with technical and non-technical audiences Strong analytical and investigation skills with ability to resolve issues in a high pressure and time critical environment Organised, effective and under pressure and able to delivery consistently Able to communicate complex technical concepts to peers and management Ability to work independently as well as part of a team environment Salary and benefits This role offers the successful candidate: Competitive salary (band B) Contributory company pension scheme 24 days annual leave plus bank holidays A flexible working policy that provides opportunities to work from home Flexible benefits scheme Employee discount scheme
Technical Business Partner - Leading Financial Services organisation - Liverpool Your new company Prestigious opportunity for a Technology Business Partner for a leading financial services organisation! Your new role As our Technology Business Partner you will be the bridge between the technology and a number of business units and external customers. You will be responsible for:- Managing a portfolio o ...... click apply for full job details
Jan 20, 2020
Full time
Technical Business Partner - Leading Financial Services organisation - Liverpool Your new company Prestigious opportunity for a Technology Business Partner for a leading financial services organisation! Your new role As our Technology Business Partner you will be the bridge between the technology and a number of business units and external customers. You will be responsible for:- Managing a portfolio o ...... click apply for full job details
Job Title: User Researcher Location: Liverpool Contract: 12 Months Potentially - Initially 3 Months (Inside of IR35) The client is looking for an experienced User Researcher to join their Liverpool based team to work closely with projects, business teams, developers and solution specialists and will thrive working openly, collaboratively and as part of a multidisciplinary team. Required Skills: *Experi ...... click apply for full job details
Jan 20, 2020
Full time
Job Title: User Researcher Location: Liverpool Contract: 12 Months Potentially - Initially 3 Months (Inside of IR35) The client is looking for an experienced User Researcher to join their Liverpool based team to work closely with projects, business teams, developers and solution specialists and will thrive working openly, collaboratively and as part of a multidisciplinary team. Required Skills: *Experi ...... click apply for full job details
An Accountant / Auditor is required to join the team at this top 10 accountancy firm based in Central Liverpool. The Accountant / Auditor will be required to work with a range of clients in a broad spectrum of industries and sectors and to provide support to clients in the areas of statutory and management accounts, audit; assurance and business advice Candidates for the External Auditor role should ...... click apply for full job details
Jan 20, 2020
Full time
An Accountant / Auditor is required to join the team at this top 10 accountancy firm based in Central Liverpool. The Accountant / Auditor will be required to work with a range of clients in a broad spectrum of industries and sectors and to provide support to clients in the areas of statutory and management accounts, audit; assurance and business advice Candidates for the External Auditor role should ...... click apply for full job details
SAS Administrator A market-leading eCommerce business based in Liverpool is currently seeking a SAS administrator to join an experienced team. As a SAS Administrator, you will be providing administration/support to the current platform. The successful SAS Administrator will have: At least two years SAS experience Experience to include SAS programming experience / Base SAS, SAS DI Studio, SAS Intellige ...... click apply for full job details
Jan 20, 2020
Full time
SAS Administrator A market-leading eCommerce business based in Liverpool is currently seeking a SAS administrator to join an experienced team. As a SAS Administrator, you will be providing administration/support to the current platform. The successful SAS Administrator will have: At least two years SAS experience Experience to include SAS programming experience / Base SAS, SAS DI Studio, SAS Intellige ...... click apply for full job details
Cloud Computing International
Liverpool, Lancashire
Senior DevOps Engineer // 6 month contract // outside IR35 // Liverpool // £500-£550/day A tech focused organisation with a strong reputation of providing software solutions to their blue chip customers requires an experienced DevOps Engineer for an initial 6 month engagement. This is a great opportunity for a seasoned IT professional for a 6 month engagement in Liverpool at an excellent day rate th ...... click apply for full job details
Jan 20, 2020
Full time
Senior DevOps Engineer // 6 month contract // outside IR35 // Liverpool // £500-£550/day A tech focused organisation with a strong reputation of providing software solutions to their blue chip customers requires an experienced DevOps Engineer for an initial 6 month engagement. This is a great opportunity for a seasoned IT professional for a 6 month engagement in Liverpool at an excellent day rate th ...... click apply for full job details
Role: Desktop Support Technician Location: Mersey Chambers, Liverpool City Centre Salary: £18,000 - £23,000 Depending on experience Hours: Full Time, Permanent 3-week rolling rota between 9:00am - 9:00pm, and 1 in 3 Saturdays 9:00am - 5.30pm Acorn Insurance are a growing and exciting organisation based in our Liverpool City Centre branch...... click apply for full job details
Jan 20, 2020
Full time
Role: Desktop Support Technician Location: Mersey Chambers, Liverpool City Centre Salary: £18,000 - £23,000 Depending on experience Hours: Full Time, Permanent 3-week rolling rota between 9:00am - 9:00pm, and 1 in 3 Saturdays 9:00am - 5.30pm Acorn Insurance are a growing and exciting organisation based in our Liverpool City Centre branch...... click apply for full job details
.Net Developer - Liverpool - C# / .Net Core / SQL / Entity Framework / MVC / Webforms We are looking for devoted Software Developers with backgrounds in Back End, Mobile or Web Development who are looking to join a tech focused company in Liverpool. You will be tasked with working on many different projects for some great client accounts across the North West. Within the company you will also get th ...... click apply for full job details
Jan 20, 2020
Full time
.Net Developer - Liverpool - C# / .Net Core / SQL / Entity Framework / MVC / Webforms We are looking for devoted Software Developers with backgrounds in Back End, Mobile or Web Development who are looking to join a tech focused company in Liverpool. You will be tasked with working on many different projects for some great client accounts across the North West. Within the company you will also get th ...... click apply for full job details
Technical ICT Service Desk Engineer Location: GB Liverpool - GBLVD Type of Job: Permanent Ref No: V8953 Fantastic opportunity to join a customer focused ICT Service Desk supporting the Emergency Services Sector. Suitable for those who are experienced service desk engineers or someone looking to break in to that field who has a solid grounding with IT Systems Role Profile Customer oriented ICT Technical Service Desk Engineer to join a fast-paced Service Desk. Providing a Single Point of Contact to internal and external end users, with a real focus on Customer Service. Working within a team who deal with a broad range of IT issues and resolve more than 65% of customer incidents without the need to engage other support teams. Responsible for providing technical assistance to diagnose, resolve and escalate incidents, requests and problems, ensuring work is completed in a timely fashion, whilst working to strict SLA's and KPI's Typical Deliverables Respond to support calls via telephone, email and Service Management Portal. Recording detailed and accurate information from customers and colleagues on the Service Desk Management System, Remedy and ensure all tickets are fully updated, categorized, assigned and managed within SLA.s. Provide technical advice, support and resolutions Deliver strong first-time fix rates (65%) Confidently provide clear, meaningful advice and instructions to end users with all levels of technical understanding. Demonstrate a sense of urgency in a professional and calm manner and manage appropriate and realistic expectations to maintain excellent customer service Provided end to end ownership of all incidents, requests, problems and changes. Manage resolutions within strict SLA's and KPI's. Liaise with 3rd party suppliers to ensure resolution to agreed SLA's and standards. Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice. Recommend procedure modifications or improvements to ensure a consistent excellent level of service is provided Create and maintain knowledge base articles to share workarounds and document solutions for known issues. Must be prepared to work a variety of shift patterns. Business Operations Skills - Experience Strong working knowledge of Windows Desktop Operating Systems, versions 7 through to 10, MS Office, PC's, Laptops and printers. Solid understanding of setting up and managing users on MS Servers, MS Exchange, Office 365 and Active Directory. Knowledge of VPN software, Email filters, MDM (Mobile Device Management) A good understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS) Solid experience in Customer Service and working in an ICT support role. Experience with ITSM systems eg Remedy, ServiceNow Experience of working with mobile devices, either Android or iOS. Business Operations Skills - Qualifications ITIL Accredited or working within ITIL frameworks Ability to be security cleared Behavioural Requirements Excellent communication and interpersonal skills Excellent telephone manner Strong analytical and problem-solving skills, with a methodical and logical approach Adaptable and flexible, able to work well under pressure, acceptable of change Friendly and professional, ability to communicate with people at all levels Capacity to work under own initiative and be self-sufficient in taking ownership of a given task or problem Organisation and planning abilities, able to prioritise as required. Commitment to quality and a thorough approach to work, ability to improve on current skill set and keep up to date with relevant technologies. Ability to deal with difficult customers. Excellent Employee Benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies including childcare vouchers An employee-funded car leasing scheme Occupational health support Telent Rewards Scheme So why choose telent for your next opportunity? To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do! As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions. Here are just some of the ways we're different: You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, E-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas. You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow. You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. You'll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training. We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
Jan 20, 2020
Full time
Technical ICT Service Desk Engineer Location: GB Liverpool - GBLVD Type of Job: Permanent Ref No: V8953 Fantastic opportunity to join a customer focused ICT Service Desk supporting the Emergency Services Sector. Suitable for those who are experienced service desk engineers or someone looking to break in to that field who has a solid grounding with IT Systems Role Profile Customer oriented ICT Technical Service Desk Engineer to join a fast-paced Service Desk. Providing a Single Point of Contact to internal and external end users, with a real focus on Customer Service. Working within a team who deal with a broad range of IT issues and resolve more than 65% of customer incidents without the need to engage other support teams. Responsible for providing technical assistance to diagnose, resolve and escalate incidents, requests and problems, ensuring work is completed in a timely fashion, whilst working to strict SLA's and KPI's Typical Deliverables Respond to support calls via telephone, email and Service Management Portal. Recording detailed and accurate information from customers and colleagues on the Service Desk Management System, Remedy and ensure all tickets are fully updated, categorized, assigned and managed within SLA.s. Provide technical advice, support and resolutions Deliver strong first-time fix rates (65%) Confidently provide clear, meaningful advice and instructions to end users with all levels of technical understanding. Demonstrate a sense of urgency in a professional and calm manner and manage appropriate and realistic expectations to maintain excellent customer service Provided end to end ownership of all incidents, requests, problems and changes. Manage resolutions within strict SLA's and KPI's. Liaise with 3rd party suppliers to ensure resolution to agreed SLA's and standards. Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice. Recommend procedure modifications or improvements to ensure a consistent excellent level of service is provided Create and maintain knowledge base articles to share workarounds and document solutions for known issues. Must be prepared to work a variety of shift patterns. Business Operations Skills - Experience Strong working knowledge of Windows Desktop Operating Systems, versions 7 through to 10, MS Office, PC's, Laptops and printers. Solid understanding of setting up and managing users on MS Servers, MS Exchange, Office 365 and Active Directory. Knowledge of VPN software, Email filters, MDM (Mobile Device Management) A good understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS) Solid experience in Customer Service and working in an ICT support role. Experience with ITSM systems eg Remedy, ServiceNow Experience of working with mobile devices, either Android or iOS. Business Operations Skills - Qualifications ITIL Accredited or working within ITIL frameworks Ability to be security cleared Behavioural Requirements Excellent communication and interpersonal skills Excellent telephone manner Strong analytical and problem-solving skills, with a methodical and logical approach Adaptable and flexible, able to work well under pressure, acceptable of change Friendly and professional, ability to communicate with people at all levels Capacity to work under own initiative and be self-sufficient in taking ownership of a given task or problem Organisation and planning abilities, able to prioritise as required. Commitment to quality and a thorough approach to work, ability to improve on current skill set and keep up to date with relevant technologies. Ability to deal with difficult customers. Excellent Employee Benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies including childcare vouchers An employee-funded car leasing scheme Occupational health support Telent Rewards Scheme So why choose telent for your next opportunity? To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do! As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions. Here are just some of the ways we're different: You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, E-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas. You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow. You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. You'll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training. We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
Infrastructure Analyst VMware Horizon | Liverpool | £34,777 | 12 month fix term Your new company You will be working for a prestigious housing association based in Liverpool. This housing association are keen to expand their IT team by adding a motivated Infrastructure Analyst to the mix. Your new role The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line ...... click apply for full job details
Jan 20, 2020
Full time
Infrastructure Analyst VMware Horizon | Liverpool | £34,777 | 12 month fix term Your new company You will be working for a prestigious housing association based in Liverpool. This housing association are keen to expand their IT team by adding a motivated Infrastructure Analyst to the mix. Your new role The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line ...... click apply for full job details
The Role Are you seeking a 1st line service desk role? Here at our shared service centre in Liverpool the IT Service Desk are responsible for providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT and we rely on them to provide outstanding customer service in all aspects of their work Job Duties To help build on our image as the friendly and approachable face of IT To provide outstanding customer service To provide advice and assistance to our customers, partners and suppliers To act as the primary point of contact for all incidents and requests To ensure detailed and accurate information is captured at the first point of contact To provide initial troubleshooting and diagnostics capabilities To help maintain our strong first time fix rates To ensure incidents/requests are assigned to the correct technical resolver groups To prioritise and categorise incidents in line with our existing processes To assist in the handling and management of Major Incidents and outages To help identify incident trends To contribute to our ethos of continuous service improvement To promote a strong working relationship between the Service Desk, our technical resolver groups, partners and suppliers To escalate and liaise with Management, Internal and External support teams for potential high priority incidents during out of office hour shifts. To identify potential high impact issues and communicate a detailed account of impact to on call management as required. Qualifiecations and experience Qualifications A minimum of 5 GCSEs' or equivalent, grades A-C (including English and Mathematics) Essential : 2 years' previous experience working in a busy IT Service Desk environment. Demonstrable experience of delivering outstanding customer service under pressure. Desirable : ITIL v3 Foundation level qualification Vendor qualifications (Microsoft, CISCO, Citrix) A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP, Dameware and LogMeIn. Experience of supporting a Windows 7/10 desktop environment. Experience of providing support in a Citrix thin client environment (Citrix Receiver / Wyse). An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). Salary and benefits Salary to £20,000 plus a range of Amey benefits, 24 days holiday, pension, working hours will be Monday to Friday between 7am and 7pm rotating 7.5 hour shifts What makes this role unique? You will be responsible for the efficient transfer of in-depth product and/or applications knowledge to users.
Jan 20, 2020
Full time
The Role Are you seeking a 1st line service desk role? Here at our shared service centre in Liverpool the IT Service Desk are responsible for providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT and we rely on them to provide outstanding customer service in all aspects of their work Job Duties To help build on our image as the friendly and approachable face of IT To provide outstanding customer service To provide advice and assistance to our customers, partners and suppliers To act as the primary point of contact for all incidents and requests To ensure detailed and accurate information is captured at the first point of contact To provide initial troubleshooting and diagnostics capabilities To help maintain our strong first time fix rates To ensure incidents/requests are assigned to the correct technical resolver groups To prioritise and categorise incidents in line with our existing processes To assist in the handling and management of Major Incidents and outages To help identify incident trends To contribute to our ethos of continuous service improvement To promote a strong working relationship between the Service Desk, our technical resolver groups, partners and suppliers To escalate and liaise with Management, Internal and External support teams for potential high priority incidents during out of office hour shifts. To identify potential high impact issues and communicate a detailed account of impact to on call management as required. Qualifiecations and experience Qualifications A minimum of 5 GCSEs' or equivalent, grades A-C (including English and Mathematics) Essential : 2 years' previous experience working in a busy IT Service Desk environment. Demonstrable experience of delivering outstanding customer service under pressure. Desirable : ITIL v3 Foundation level qualification Vendor qualifications (Microsoft, CISCO, Citrix) A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP, Dameware and LogMeIn. Experience of supporting a Windows 7/10 desktop environment. Experience of providing support in a Citrix thin client environment (Citrix Receiver / Wyse). An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). Salary and benefits Salary to £20,000 plus a range of Amey benefits, 24 days holiday, pension, working hours will be Monday to Friday between 7am and 7pm rotating 7.5 hour shifts What makes this role unique? You will be responsible for the efficient transfer of in-depth product and/or applications knowledge to users.
User Experience (UX) Designer Our public sector client has a 3 - 12 month contract available for an experienced User Experience (UX) Designer. This role is based in Liverpool, the client is investing in their digital infrastructure and are rapidly expanding their digital capabilities. You will be part of their digital transformation project assisting the team to create user-focused accessible services with a consistent user experience. You will ensure users experience a seamless end to end journey and can interact effectively within that journey to achieve their aims. You will be working closely with projects, business teams, developers and solution specialists and will thrive working openly, collaboratively and as part of a multidisciplinary team. Core purpose of the role Ensure service users experience a cohesive and consistent experience as part of a managed end to end journey, and identify the best ways for users to interact with services ( in terms of the overall flow and the individual design elements). Translate user needs into practical business and technical designs and develop wire frames and prototypes which can be tested and iterated, working in an evidence driven way, championing good design and the voice of the user and helping shape the focus of future research. Collaborate with business improvement, customer insight, technology, and operations teams to ensure new services are Embedded with an iterative continual improvement approach. Act as an ambassador for UX, embedding good practice, and GDS aligned ways of working. Build resources for the UX team, creating, using and reusing design patterns that encourage digital adoption and service user engagement and satisfaction. Ensure your designs are accessible and align to WCAG 2.1 standards to at least AA level. Essential Skills: You must have: A solid understanding of service design, interaction design and usability disciplines. Evidence of translating insights into actionable recommendations and design and experience in balancing user needs with the needs of the business. An understanding of GDS methodology and ways of working. A broad understanding of technology landscape, including new and emerging technologies that will influence UX design. Strong experience of service and interaction design in complex transaction services, with a particular emphasis on building reusable elements and components. Excellent collaboration and influencing skills and a positive, resilient approach. Great story-telling skills, able to convey ideas and designs through a range of approaches A good knowledge of designing for users with accessibility and other needs. Good knowledge of GDPR and how to protect the privacy and data our users share with us. Desirable: (non-essential) Experience of supporting services through GDS assessments Skills with a range of prototyping tools and technologies Past experience of web development or content design Experience driving UX change, gaining buy in and commitment to new ways of working. Experience defining and documenting ways of working and team policies and then putting these into practice. Previous experience of user research studies, and an understanding of the pros/cons and value of different research approaches and methods. Please send CV for immediate consideration. UX Designer, User Experience Designer
Jan 20, 2020
Contractor
User Experience (UX) Designer Our public sector client has a 3 - 12 month contract available for an experienced User Experience (UX) Designer. This role is based in Liverpool, the client is investing in their digital infrastructure and are rapidly expanding their digital capabilities. You will be part of their digital transformation project assisting the team to create user-focused accessible services with a consistent user experience. You will ensure users experience a seamless end to end journey and can interact effectively within that journey to achieve their aims. You will be working closely with projects, business teams, developers and solution specialists and will thrive working openly, collaboratively and as part of a multidisciplinary team. Core purpose of the role Ensure service users experience a cohesive and consistent experience as part of a managed end to end journey, and identify the best ways for users to interact with services ( in terms of the overall flow and the individual design elements). Translate user needs into practical business and technical designs and develop wire frames and prototypes which can be tested and iterated, working in an evidence driven way, championing good design and the voice of the user and helping shape the focus of future research. Collaborate with business improvement, customer insight, technology, and operations teams to ensure new services are Embedded with an iterative continual improvement approach. Act as an ambassador for UX, embedding good practice, and GDS aligned ways of working. Build resources for the UX team, creating, using and reusing design patterns that encourage digital adoption and service user engagement and satisfaction. Ensure your designs are accessible and align to WCAG 2.1 standards to at least AA level. Essential Skills: You must have: A solid understanding of service design, interaction design and usability disciplines. Evidence of translating insights into actionable recommendations and design and experience in balancing user needs with the needs of the business. An understanding of GDS methodology and ways of working. A broad understanding of technology landscape, including new and emerging technologies that will influence UX design. Strong experience of service and interaction design in complex transaction services, with a particular emphasis on building reusable elements and components. Excellent collaboration and influencing skills and a positive, resilient approach. Great story-telling skills, able to convey ideas and designs through a range of approaches A good knowledge of designing for users with accessibility and other needs. Good knowledge of GDPR and how to protect the privacy and data our users share with us. Desirable: (non-essential) Experience of supporting services through GDS assessments Skills with a range of prototyping tools and technologies Past experience of web development or content design Experience driving UX change, gaining buy in and commitment to new ways of working. Experience defining and documenting ways of working and team policies and then putting these into practice. Previous experience of user research studies, and an understanding of the pros/cons and value of different research approaches and methods. Please send CV for immediate consideration. UX Designer, User Experience Designer
Technical Business Partner - Leading Financial Services organisation - Liverpool Your new company Prestigious opportunity for a Technology Business Partner for a leading financial services organisation! Your new role As our Technology Business Partner you will be the bridge between the technology and a number of business units and external customers. You will be responsible for:- Managing a portfolio of small projects around minor enhancements and changes Requirements gathering and analysis around the requested changes Stakeholder and Relationship management What you'll need to succeed Successful Technology Business Partners will possess a combination of some of the following skills:- Operational technical background around business systems and software applications rather than core infrastructure Experience in managing a portfolio of small projects from end to end Previous experience in business, systems or solutions analysis Awareness of financial systems or highly regulated environments would be advantageous but is not essential. What you'll get in return In return you will be rewarded with career development and training at the cutting edge of technology. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 20, 2020
Full time
Technical Business Partner - Leading Financial Services organisation - Liverpool Your new company Prestigious opportunity for a Technology Business Partner for a leading financial services organisation! Your new role As our Technology Business Partner you will be the bridge between the technology and a number of business units and external customers. You will be responsible for:- Managing a portfolio of small projects around minor enhancements and changes Requirements gathering and analysis around the requested changes Stakeholder and Relationship management What you'll need to succeed Successful Technology Business Partners will possess a combination of some of the following skills:- Operational technical background around business systems and software applications rather than core infrastructure Experience in managing a portfolio of small projects from end to end Previous experience in business, systems or solutions analysis Awareness of financial systems or highly regulated environments would be advantageous but is not essential. What you'll get in return In return you will be rewarded with career development and training at the cutting edge of technology. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Performance Manager Location: Liverpool Salary: Competitive Job type: Permanent Performance Manager role: Reporting to the Head of Data Insight, the Performance Manager is primarily responsible for overseeing and coordinating our clients operational performance, ensuring that the business works simultaneously towards revenue, cost, margin and quality goals. The Performance Manager will assist in develop ...... click apply for full job details
Jan 20, 2020
Full time
Performance Manager Location: Liverpool Salary: Competitive Job type: Permanent Performance Manager role: Reporting to the Head of Data Insight, the Performance Manager is primarily responsible for overseeing and coordinating our clients operational performance, ensuring that the business works simultaneously towards revenue, cost, margin and quality goals. The Performance Manager will assist in develop ...... click apply for full job details
CTO Location: Liverpool Salary: Competitive Job type: Permanent CTO role: The CTO role will focus on the management of the technology department and delivery of technology to meet the business product requirements. This is a major hire for the business as the current CTO moves up into a new role within TLA...... click apply for full job details
Jan 20, 2020
Full time
CTO Location: Liverpool Salary: Competitive Job type: Permanent CTO role: The CTO role will focus on the management of the technology department and delivery of technology to meet the business product requirements. This is a major hire for the business as the current CTO moves up into a new role within TLA...... click apply for full job details
UI / UX Developer - Liverpool - JavaScript / React / HTML / CSS / SASS / LESS / Bootstrap / Adobe Creative We are looking for a UI / UX Developer or Designer with real creative flair and modern design ideas. You will be someone who is client facing, taking their dreams and turning them into a reality. As it is working with clients you will need to be confident in presenting wireframes and mock-ups a ...... click apply for full job details
Jan 20, 2020
Full time
UI / UX Developer - Liverpool - JavaScript / React / HTML / CSS / SASS / LESS / Bootstrap / Adobe Creative We are looking for a UI / UX Developer or Designer with real creative flair and modern design ideas. You will be someone who is client facing, taking their dreams and turning them into a reality. As it is working with clients you will need to be confident in presenting wireframes and mock-ups a ...... click apply for full job details
A leading IT Support Company providing Business IT Support and IT Services in the UK has an exciting opportunity for an IT Support Engineer to join their team based in Liverpool. Due to growth, they are looking for a committed IT Support Engineer to join their busy team. You will be responsible for troubleshooting service requests both basic through to complex. You will have the opportunity to gain ...... click apply for full job details
Jan 20, 2020
Full time
A leading IT Support Company providing Business IT Support and IT Services in the UK has an exciting opportunity for an IT Support Engineer to join their team based in Liverpool. Due to growth, they are looking for a committed IT Support Engineer to join their busy team. You will be responsible for troubleshooting service requests both basic through to complex. You will have the opportunity to gain ...... click apply for full job details
People Data Analyst Location: Liverpool Salary: Competitive Job type: Permanent People Data Analyst role: A fantastic opportunity for a passionate individual to join our client in the role of People Data Analyst. The role will be focused on defining and developing their leading data-driven recruitment process. The role holder will work very closely with senior management across the business. As an exper ...... click apply for full job details
Jan 20, 2020
Full time
People Data Analyst Location: Liverpool Salary: Competitive Job type: Permanent People Data Analyst role: A fantastic opportunity for a passionate individual to join our client in the role of People Data Analyst. The role will be focused on defining and developing their leading data-driven recruitment process. The role holder will work very closely with senior management across the business. As an exper ...... click apply for full job details
£22000 | Liverpool | 12 month FTC Your new company You will be working for a prestigious public sector organisation in Liverpool City Centre. Your new role 2nd Line Support - What you'll need to succeed Experience, Skills and Knowledge Experience in providing 1st line support to end users Incident Management experience - Managing incidents including business expectations and communication Strong IT skills ...... click apply for full job details
Jan 20, 2020
Full time
£22000 | Liverpool | 12 month FTC Your new company You will be working for a prestigious public sector organisation in Liverpool City Centre. Your new role 2nd Line Support - What you'll need to succeed Experience, Skills and Knowledge Experience in providing 1st line support to end users Incident Management experience - Managing incidents including business expectations and communication Strong IT skills ...... click apply for full job details
Business Readiness & Service Transition Lead Readiness/ITIL - Liverpool My client are embarking on an enterprise scale period of transformation. The programme has 2 key work streams, one to replace key HR & Finance applications, and one to change a key application used by all employees. They are, therefore, very shrewdly looking to build a change management team to ensure that the new syste ...... click apply for full job details
Jan 20, 2020
Full time
Business Readiness & Service Transition Lead Readiness/ITIL - Liverpool My client are embarking on an enterprise scale period of transformation. The programme has 2 key work streams, one to replace key HR & Finance applications, and one to change a key application used by all employees. They are, therefore, very shrewdly looking to build a change management team to ensure that the new syste ...... click apply for full job details
IT Solutions and Cloud Tech Telesales Person - Inside Sales Liverpool, Merseyside - Commutable from Lancashire, Southport, Chester £20,000 - £27,000 Basic Salary PA (depending on experience) + Benefits + Commission A leading multi award-winning managed IT solutions and cloud hosting provider requires budding IT telephone/multi-channel Inside Salesperson with 1-2 years' experience building demand thro ...... click apply for full job details
Jan 20, 2020
Full time
IT Solutions and Cloud Tech Telesales Person - Inside Sales Liverpool, Merseyside - Commutable from Lancashire, Southport, Chester £20,000 - £27,000 Basic Salary PA (depending on experience) + Benefits + Commission A leading multi award-winning managed IT solutions and cloud hosting provider requires budding IT telephone/multi-channel Inside Salesperson with 1-2 years' experience building demand thro ...... click apply for full job details
Test Team Lead Location: Liverpool Salary: Competitive Job type: Permanent Test Team Lead role: Our client are building out their QA function and looking for a Team Lead to take ownership for all QA activity and report to the CTO. The QA function will be covering manual and automated functional testing in addition to performance testing and potentially some devops support so the role will require experi ...... click apply for full job details
Jan 20, 2020
Full time
Test Team Lead Location: Liverpool Salary: Competitive Job type: Permanent Test Team Lead role: Our client are building out their QA function and looking for a Team Lead to take ownership for all QA activity and report to the CTO. The QA function will be covering manual and automated functional testing in addition to performance testing and potentially some devops support so the role will require experi ...... click apply for full job details
Senior Test Engineer Location: Liverpool Salary: Competitive Job type: Permanent Senior Test Engineer role: Our client are building out their QA function and looking for a senior test engineer with automation expertise to build out functional tests for their key products. Our client are a cutting-edge technology business and have built a diverse range of cutting-edge technologies including their own ad- ...... click apply for full job details
Jan 20, 2020
Full time
Senior Test Engineer Location: Liverpool Salary: Competitive Job type: Permanent Senior Test Engineer role: Our client are building out their QA function and looking for a senior test engineer with automation expertise to build out functional tests for their key products. Our client are a cutting-edge technology business and have built a diverse range of cutting-edge technologies including their own ad- ...... click apply for full job details
CTO Location: Liverpool Salary: Competitive Job type: Permanent CTO role: The CTO role will focus on the management of the technology department and delivery of technology to meet the business product requirements. This is a major hire for the business as the current CTO moves up into a new role within our client. They are looking for an exceptional CTO who can run a cutting-edge technology department, ...... click apply for full job details
Jan 20, 2020
Full time
CTO Location: Liverpool Salary: Competitive Job type: Permanent CTO role: The CTO role will focus on the management of the technology department and delivery of technology to meet the business product requirements. This is a major hire for the business as the current CTO moves up into a new role within our client. They are looking for an exceptional CTO who can run a cutting-edge technology department, ...... click apply for full job details
