190 jobs found in Liverpool

  Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,  Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,  General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.  Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.  Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.  Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.   Reporting  Assist the ICT Team with the production of routine reports, using data from corporate systems.  Support users through the ICT Service Desk in the production of ad hoc reports,  Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.   ICT Administration  Produce and maintain letter templates on the CAL Case Recording system,  Produce and maintain appointment calendar templates on the CAL Case Recording system,  Maintain the masterplan of routine room usage, for the weekly appointment schedule,  Support the development and maintenance of ICT User and Process guides,  Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,   Other duties and responsibilities   Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.  Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.  Abide by all CAL policies and procedures.  Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.   

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases.  Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.  The IT Department at LSTM is looking for a Head of IT (Service Delivery), who will be responsible for designing and implementing an effective IT architecture, providing managerial support and assisting in the creation of IT services to meet the evolving needs of LSTM’s network. Moreover, you will be advising LSTM’s Management Team on issues affecting IT Services, recommending continual improvement in services and managing third line systems support teams. Reporting to and deputising (on occasions) for the Director of IT Services, you will be supporting the Director of IT Services in developing strategic goals for IT service and major IT projects, line managing the IT Department, supporting line managers within IT to effectively manage, motivate and develop their teams to meet service delivery requirements and taking managerial responsibility for delivering agreed outcomes as well as the effective use of resources. To be successful as the Head of IT (Service Delivery), the candidates should hold relevant professional qualification, with extensive experience of working in a leadership role within a business IT environment along with experience of designing and managing complex IT infrastructure services. With strong organisational, communication and problem-solving skills, you must demonstrate excellent skills in programme and project management, be able to put learning into practice and drive continual improvement.   Closing Date: 30th May 2018   Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017 This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit).  Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates.  To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas.  For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas LSTM actively promotes an Equal Opportunities Policy     

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases.  Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics. The IT Services department is recruiting an IT Team leader, who will be is responsible for supporting IT Users in solving computer problems, installing and maintaining computer storage, software and servers and working with the IT Team to create workable IT services. The IT Team Leader, in addition, will also contribute to and manage IT projects, create project plans for activities and develop communication flows to ensure that customers of IT services are continually updated with information relating to their work area. You will also advise the IT Management Team of issues affecting IT Services and colleagues on potential uses of existing and new technology as well as provide orientation to new users and provide server and storage resources to all staff and students.  To be successful in the role, you must be educated to Degree level or equivalent with relevant professional qualifications and knowledge of backup services as well as Microsoft applications.  You must bring demonstrable experience of managing IT services within a complex business environment, of server management and installation and assisting in the implementation of major developments within an IT service. You will have proven expertise in the areas of PowerShell Scripting, server and storage troubleshooting, data storage management and administration of Office 365. Your skills in supervision, communication, organisation and time management are as essential as your ability to manage projects, learn new technologies, adapt change and commitment to continuous improvement.   Closing Date: 30th May 2018   Take a look at some of the great work we have achieved over the past year 2016-2017 by viewing our annual report: http://www.lstmed.ac.uk/about/publications/lstm-annual-report-2016-2017 This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit).  Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates.  To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas.  For further information, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration We believe that this post will not be suitable for individuals on Tier 5 visas as these posts are not considered to be supernumerary to the organisation. For further details, please visit the UKVI website: https://www.gov.uk/browse/visas-immigration/work-visas LSTM actively promotes an Equal Opportunities Policy 

Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool.  This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company. Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey.  So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you. The benefits With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development. The role This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support. You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution.  You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues. Hours of work will be 37.5 hours per week Monday to Friday What you need The successful candidate must have proven experience as a help desk technician or other IT support role.  With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout. How to apply If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759. Strictly no agencies please. Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after.  Previous applicants need not apply. We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.