156 Technical Support jobs

Job Title: L1 Technical Support Engineer Location: Budapest, Hungary Role: Permanent Language: German and English   Education or Experience:   Bachelor’s degree in Computer Science or a related discipline and at least 1 year experience in Information Technology, With a minimum of 6 months in programming/analysis, 6 or more months experience in an IT Operations role supporting applications and/or infrastructure   Communication:   Excellent communication and consultative skills, and the ability to work effectively with client and IT management and staff. Broad understanding of application development and support methodologies. Strong understanding of the software development lifecycle (SDLC) process, project management, database technology, and operating system components of environments Excellent analytical and problem solving ability Demonstrated ability to establish and maintain working relationships with peers, clients and vendors. Understanding of general IT standards, policies, best practices, guidelines, processes. Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal client from various business organizations and lines of business, and IT management and staff. Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.     Desired Skills,  Experience in application and infrastructure support. Certifications related to application development and support (Primarily SAP) Experience working with geographically dispersed teams of technical resources, consultants and vendors.

Leeds City College is one of the UK’s largest FE establishments with around 1200 employees and over 35,000 students. Offering a diverse curriculum within a vibrant and multicultural learning environment, our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions. The IT Service Support Team is looking to recruit an IT technician to work in three Academies in Leeds. The ideal candidate will have the leadership, technical skills and customer service approach to be able to provide an outstanding service to staff and students. With a variety of tasks candidates will need to show flexibility, good time management skills and an ability to work alone and as part of a team.  Experience of working in a school or similar establishment is desirable but not essential. Employees of Leeds City College enjoy a wide range of benefits. To find out more about what we offer click on the following link: http://www.leedscitycollege.ac.uk/jobs/benefits/ Leeds City College is committed to Equality of Opportunity (ensuring everyone is treated fairly) and safeguarding children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced Disclosure and Barring Services (DBS) check as well as mandatory pre-employment checks which may also include checking social media profiles. We positively welcome applications from all sections of the community.

Audio Visual Support Engineer Based: London Salary: £24,000 - £26,000 per annum                Hours: Full time, 37.5 hours per week, Monday to Friday   The London Institute of Banking & Finance was founded in 1879 as the Institute of Bankers and is today a leading international provider of financial education. We offer highly regarded Undergraduate and Postgraduate Degrees, a broad range of Professional and Specialist qualifications and Financial Capability Programmes in schools.   We have an exciting opportunity available for an Audio Visual (AV) Support Engineer to maintain and support the use of the Audio Visual equipment at our two London offices, as well as offsite if required for an event.   The role will involve the set up and operation of AV and associated IT equipment; providing technical support to staff, students and external customers; and undertaking regular maintenance of AV equipment. Other responsibilities will include evaluating new AV equipment and technologies as required; making recommendations for more effective use of the AV equipment if appropriate; and acting as the lead contact with AV equipment suppliers. You will also be required to provide back-up IT support as necessary, assisting with the setup of classroom facilities, AV equipment and furniture.   The successful candidate will have experience of providing first-line customer service, experience of supporting the use of AV equipment and will be committed to advancing their own learning. Ideally you will have a relevant technical qualification, knowledge and experience of supporting a Windows-based infrastructure and an interest in emerging technologies.   This role requires occasional attendance at events during evenings to support the use of AV equipment at those events.   For further details and to apply please visit: http://www.libf.ac.uk/about-us/vacancies and submit your CV with a covering letter explaining your suitability for the role.     If you require further information about the post or how to apply please contact hr@libf.ac.uk . Please note applications must be made online, any applications submitted directly via email will not be considered.   Closing date :     12noon on Wednesday 19 July 2017 Interviews:         Tuesday 25 July 2017

Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression.  We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change. We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.   Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations. With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role. As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period. Southbank Centre is a place where everyone is welcomed.  We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures.  We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras.  We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site.  This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility. Contract: Permanent Closing date for applications: 23:45, 04/12/2016   We reserve the right to close the advert early if enough applications are received

Head of Project – Production Manager My client, a leading international technology provider based in Wembley, requires an experienced Head of Project – Production Manager to join their team on a permanent basis. The successful candidate must have at least 5 years relevant experience. It is a full time role, working from 9h00 – 17h00 The salary is circa £60k per annum. Job Goals: To have responsibility for the overall management of the FI Project and Product Management team and provide technical and project management support within the company. To monitor and coordinate the realisation of technical projects assigned to team members for the Payment and Transit sectors. To provide Sales support for tender responses by analysing the products and technical requirements, defining and describing concepts and solutions. To ensure that the company’s Payment product offering is in line with UK market requirements. To provide technical sales support at a product level, input to the future product development at Group level and to work directly with customers developing business plans to ensure product adoption. All of the above objectives are to be completed striving at all times for Quality, Trust and Security – Creating Confidence. Areas of Responsibility: Management of the Project and Product Management team: • Assign and prioritise work for the FI Project/Product Management team • Manage and co-ordinate overall project activity assigned to team members • Ensure that all QA, security and departmental documents and procedures are correctly distributed and followed • Investigate, report and problem solve any issues relating to the team. • Participate in inter-departmental meetings • Implement/monitor departmental strategic tasks • Management of personnel including annual appraisals, salary reviews, motivation and disciplinary actions • Analyse and oversee training needs for individual team members Environmental and Health & Safety Project & Product Management: • Define the company’s product portfolio and corresponding value chains for the UK market. Align the portfolio to the strategy directives and implementing it with the product lifecycle model (PLM) • Provide first level product / technical support to local sales, acting as an ambassador for the company’s products, solutions and processes • Carry out competitor analysis, with the focus on the assessment of the product portfolio, market analyses and the systematic determination of customer requirements and market trends • Work with the Sales and Project/Product Management teams to define customer specific product requirements, technical solutions and trails • Introduce new products and business ideas to customers and working with them to develop business cases to ensure adoption • Build relationship networks on a product level with customers to understand their procedures for approvals and future requirements • Understand the Payment market evolution from a technical and product point of view • Prepare technical responses for inclusion in tender documents and any other customer information requests • Prepare and conducting presentations and demonstrations, to customers, prospective clients, public seminars or gatherings • Manage development projects for new products together with product and project management teams • Initiate, plan and manage specific product introductions to the company and the local market • Provide technical content of business cases and get final commitment from Sales with respect to product requirements, roadmaps and portfolios Competencies required for the Job: Technologies: Very good understanding EMV standards and specifications for Smart Cards, NFC/RFID, DUAL Interface (Contact and Contactless card interface), etc. Very good knowledge of cryptography and communication protocols Knowledge and experience of UK Payment and Transit products and variants, card configurations and profiles Knowledge of the EMV product processes, from masking to type approval Skilled in solution design Methodologies: Prince 2 project management qualification or equivalent Expertise in applications such as PowerPoint, Microsoft Projects, Visio, Word and Excel, etc. Professional Knowledge: Very good communication and presentational skills Be able to explain technical issues clearly, to technical and non-technical staff Management experience Change management skills Project management skills

I am currently seeking a Technical Support Manager to join an award winning, rapidly expanding data mining company based in the Cambridge area. Joining the company as an experienced Technical Support Manager, you will be expected to have a varied skill set; this will include technical IT skills and excellent customer facing skills. You will be expected to lead the customer support operations which cover Europe and the US. You will take ownership of the technical resources in the business, along with providing resolutions to customer issues and helping customers to get the most out of the software that the company has provided them. Key skills required: * Previous managerial experience in a technical role * Genuine passion to assist users in solving problems * Good knowledge of Windows Server and Desktop * Good knowledge of Linux/Unix * Knowledge of Virtualisation technology - i.e. VMWare, Hyper-V, VSphere, etc. * Well versed in scripting languages, ideally Python, but others accepted * Excellent communication skills This is a fantastic opportunity to join an organisation whom are the leaders in their field. They are currently expanding and are looking to grow the organisation rapidly within the next few months. The position is paying a salary of between £35,000 - £45,000, dependant on experience. Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. Transfer of information overseas Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation

Top IT Award winning Company, West London International Travel Available Graduate Essential Requirements: •Have a strong educational back from a leading University •2:1 and above in Engineering/Maths/Physics/Chemistry/STEM or Computer Science •A-levels - AAA, AAB, ABB, ABC, BBB, BBC Graduate Job Specification: - Be hard working and ambitious - Be friendly - Enjoy travel Graduate Technical Support Engineer / Graduate Business Analyst Desirable skills: •An excellent telephone manner and the ability to converse with, and retrieve relevant information from, users at all levels of IT literacy and rank •Good oral and written skills •The ability to diagnose and troubleshoot problems •General customer facing experience Graduate Technical Support Engineer / Graduate Business Analyst Role: •Providing expert technical support to clients when required assist with day-to-day activities of Engineering Services projects and track project progress •Producing test schedules, and carrying out in-house and external testing of hardware and software status and technical review meetings with clients performing on-site installations of hardware and software systems when required •Provide technical input during the product SDLCs act as a liaison with the Development Engineering teams •Act as liaison with component suppliers •Assisting with software IVR development as and when required •Assist project management as and when required Additional Notes: IT Graduates will be willing to relocate to a reasonable distance from the office and will be expected to do shift and on-call work as well as the occasional weekend work.* *Please note this work will be paid for. Graduates who can relocate are also urged to apply

Looking for a Junior/1st Line Technical Support Engineer to join a great, expanding business in the Bradford / Bingley area. You'll be offered great opportunities to learn new skills and progress your career. The successful 1st line engineer / helpdesk advisor will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with/have an understanding of technologies such as Windows 7/8/10 Desktops, Windows Servers, Virtualisation (vmware/citrix) Active Directory and Microsoft Exchange. Full training, both on the job by a team of highly skilled colleagues, and also external professional Microsoft courses will be provided, with genuine opportunity for quick progression within an expanding business, where you can expand your technical abilities and begin to work with servers, networks, and cloud/virtualisation technologies. Please apply with an up to date CV to be considered for this opportunity. Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix

Our client currently has a vacancy here for a Wintel Engineer to join our team in High Wycombe. This role involves working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Detailed Description * · To assist in the planning, design, implementation, and support of Wintel Server platforms * · Install, configure and maintain windows server 2008R2 / 2012. * · Take ownership of 3rd Line IT support issues * · Maintaining the integrity and availability of the Infrastructure * · Provide technical support for projects as directed * · Responsibility for Data Centre environment: testing, server builds, deployment * · Assist in patch management and application packaging * · Perform critical system changes outside of business hours * · Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks * · Author policy, procedure and standards documents based on industry best practices and personal research and experience * · Perform other duties as assigned * · Understands and promotes policy on Treating Customers Fairly (TCF). * · To ensure ongoing adherence to all relevant compliance regulations and complete all regulatory knowledge training where applicable in a timely fashion * Some after-hours work and periodic 24x7 on call support will be required. Job Requirements * Enterprise / extensive experience of VMware ESXi 5.5 or V6 and Virtual Centre (ideally VCP certified) * Hands on experience and knowledge of Snapshot backup technology. * Virtual server troubleshooting i.e. performance impact, virtual disk expansion etc. * Monitor server performance, capacity and utilization * Troubleshoot break/fix issues and respond to service requests on these technologies. * Knowledge of VMware templates and cloning. * Good Knowledge of VMWare Site Recovery Manager (SRM) * Knowledge and experience of Storage protocols like (NFS, FCoE, CIFS, etc ) * Good understanding of SAN storage in VMware environment. * Knowledge of VDI / Horizon View, Citrix, HP Server/ Blade/ Cluster technologies. * Experience with scripting in a Windows environment (e.g. PowerShell and VBScript) * Support the implementation of VMware hardware and operating systems solutions below * Microsoft Server 2008/ 2012, Microsoft Exchange Server 2007, 2013, Microsoft SharePoint 2007, 2013 If you feel you're a good match for this role then please apply today

We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career. The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential): * Windows 7/8/10 Desktops * Microsoft Exchange * Active Directory * Windows Servers * Software / Application Installation * Computer Hardware - printers, computer builds, etc Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security. Please apply with an up to date CV to be considered for this opportunity. Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix

JOB: IT Support Assistant LOCATION: Harrogate SALARY: £16,000 to £18,000 plus healthcare, pension, life assurance, 23 days holiday plus statutory holidays My client is looking to appoint an IT Support Assistant to help manage in-house customer technical support issues and provide remote support to field based employees. Ideally you'll have a relevant IT related qualification and some experience in a similar role. You will understand Windows operating systems; Windows domains and Active Directory; you'll have a personal passion for computers, perhaps building or repairing them at home; you'll understand TCP/IP Networks, Firewalls, Patching, DNS. You'll have great communication skills, ensuring customers are provided with a high level of support. You'll be able to use your own initiative and will develop solutions to meet customer requirements. This is a great opportunity for someone looking for their first IT support role, or someone who wishes to move from an entry level role to the next stage. If you feel that this exciting and challenging and extremely varied role is just what you are looking for, please send me your CV as soon as possible

We currently have a vacancy for a Service desk Analyst (L2) to join our team in High Wycombe. The successful applicant will be responsible for providing 1st & 2nd level support as part of the Service Desk team based in Cardiff. Job Role: The purpose of this role will be to provide 1st & 2nd level support as part of the Service Desk team based in Cardiff. Position Objectives: * Be readily available to answer phone calls, emails and web portal requests from the users in a professional and efficient manner. * Provide timely, first call resolution to technical support issues while following company standards. * Deal with advanced technical incidents assigned from Level 1 Service Desk Analysts. * Escalate incidents to Resolver groups and 3rd parties. * Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved. * Maintain a high degree of customer service for all support requests. * Log and monitor all incidents to aid in identifying potential problem trends. * To remotely control users PC's to investigate, diagnose and resolve issues. * To offer cover / support to the Desk side support members. * Add fixes and known errors to the Knowledge base. * Manage all aspects of the your own performance e.g. incident handling, quality, timekeeping and absence reporting * Identify any training requirements to help with your role and to develop your skills. * May be required to a shift pattern (including weekends) and offer on call support. Security & Compliance * Ensure that the Service Desk processes and procedures are followed in compliance with GMF security and audit requirements * Be familiar with and support GMF Global Security Policies * Understanding and promoting the GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion. Skills & Knowledge: * A strong focus on service delivery and customer satisfaction * Good attention to detail with a methodical and thorough approach to work * Ability to stay calm under pressure * Organized and good at juggling tasks and prioritizing * A great team player * A desire to show initiative * Highly organized with excellent communication skills * Great communication skills * Enthusiastic and passionate about their work * Good analytical and troubleshooting skills are required * Personal Integrity / Discretion * Open communication style / Good listener * Team focused * Great time management and ability to prioritise multiple responsibilities * Good written and verbal presentation skills Technical Skills: * Has the ability to provide Level 2 IT support * A good knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly * Strong knowledge of Microsoft based operating systems and suites * An understanding of the Business Applications that will be supported, i.e. SRS, MAPS Overview Of: * Understanding of ITIL Best Practice for Service Desk * Understanding of key ITIL Service Management areas Competencies: * Analytical thinking / decision making on daily operational issues * Key focus on service delivery/quality/customer satisfaction * Ability to handle rapidly changing priorities * Broad understanding of business Leadership Behaviours: * Integrity (Integrity & Trust) level 1 * Customer Focus level 2 * Interpersonal Savvy level 2 * Competitive Focus (Drive for Results) level 1 * Collaborative (Peer Relationships) level 1 * Professional (Planning & Organising / Decision Quality) level 1/2 If you feel that you are a good match for this role then please apply today

We currently have a vacancy for a Service desk Analyst (L2) to join our team in High Wycombe. The successful applicant will be responsible for providing 1st & 2nd level support as part of the Service Desk team based in Cardiff. Job Role: The purpose of this role will be to provide 1st & 2nd level support as part of the Service Desk team based in Cardiff. Position Objectives: * Be readily available to answer phone calls, emails and web portal requests from the users in a professional and efficient manner. * Provide timely, first call resolution to technical support issues while following company standards. * Deal with advanced technical incidents assigned from Level 1 Service Desk Analysts. * Escalate incidents to Resolver groups and 3rd parties. * Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved. * Maintain a high degree of customer service for all support requests. * Log and monitor all incidents to aid in identifying potential problem trends. * To remotely control users PC's to investigate, diagnose and resolve issues. * To offer cover / support to the Desk side support members. * Add fixes and known errors to the Knowledge base. * Manage all aspects of the your own performance e.g. incident handling, quality, timekeeping and absence reporting * Identify any training requirements to help with your role and to develop your skills. * May be required to a shift pattern (including weekends) and offer on call support. Security & Compliance * Ensure that the Service Desk processes and procedures are followed in compliance with GMF security and audit requirements * Be familiar with and support GMF Global Security Policies * Understanding and promoting the GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion. Skills & Knowledge: * A strong focus on service delivery and customer satisfaction * Good attention to detail with a methodical and thorough approach to work * Ability to stay calm under pressure * Organized and good at juggling tasks and prioritizing * A great team player * A desire to show initiative * Highly organized with excellent communication skills * Great communication skills * Enthusiastic and passionate about their work * Good analytical and troubleshooting skills are required * Personal Integrity / Discretion * Open communication style / Good listener * Team focused * Great time management and ability to prioritise multiple responsibilities * Good written and verbal presentation skills Technical Skills: * Has the ability to provide Level 2 IT support * A good knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly * Strong knowledge of Microsoft based operating systems and suites * An understanding of the Business Applications that will be supported, i.e. SRS, MAPS Overview Of: * Understanding of ITIL Best Practice for Service Desk * Understanding of key ITIL Service Management areas Competencies: * Analytical thinking / decision making on daily operational issues * Key focus on service delivery/quality/customer satisfaction * Ability to handle rapidly changing priorities * Broad understanding of business Leadership Behaviours: * Integrity (Integrity & Trust) level 1 * Customer Focus level 2 * Interpersonal Savvy level 2 * Competitive Focus (Drive for Results) level 1 * Collaborative (Peer Relationships) level 1 * Professional (Planning & Organising / Decision Quality) level 1/2 If you feel that you are a good match for this role then please apply today

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Technical Consultant – Network Infrastructure Berkshire £40,000 - £50,000 + Benefits Full valid driving licence. Purpose: The Technical Consultant provides design and deployment services to customers and prospects of customers. The role also entails providing high level support and mentorship to the internal technical support team. Activities and Responsibilities * Provide technical expertise to design a networking solution. * Provide technical expertise to deploy a networking solution. * Provide both pre-sales and deployment documentation to support the sales and support of a Voyager network solution. * Assist internal support team in troubleshooting customer problems both on the telephone and on site. * Provide analysis of customer problems and advise on current and future potential problems. * Consultants are required to attend customer site for Design and Deployment work in order to meet business requirements. The Technical Consultant would need to interface into all departments to provide: * 2nd/3rd line Technical Support * Consultancy to Project Managers/Engineers * Pre-sales Consultancy to the Sales Team * Pre-sales Consultancy to customer base. * Technical Training Qualifications & Experience A high level of education or relevant experience will be considered. The Technical Consultant would have a minimum of 5 years’ experience within the industry, working with products from leading manufacturers such as CISCO, ShoreTel, Fortinet and Bluecoat. Technical Applicant must hold a valid Cisco CCNA, CCDP, CCNP or higher accreditation together with a demonstrable hands-on experience of the CISCO Product portfolio focussed on switching and routing, security and wireless. Qualifications in Fortinet, Bluecoat, ShoreTel or other major manufacturers would be an advantage. Applicant must be able to demonstrate skills in the design and deployment of Cisco Routers, Wireless, Switches and Firewalls: * Cisco Catalyst 6800, 6500, 4500, 3850, 3650, 3560. 2960 Series * Cisco Nexus 9000, 7000, 6000, 5000, 3000, 2000 Series * Meraki Wireless * Cisco Routers 800, 1000, 4000 Series * Cisco Firewalls ASA 5500 Series ** A training plan will be discussed to incorporate ongoing Company requirements as well as personal goals

ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent. Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis. Candidates should have the following knowledge and skills: -Windows Operating Systems -Microsoft Office Packages -Active Directory -Apple Mac OS -Mobile device management - Apple/Android -Imaging systems, SCCM, MDT, etc. -General PC hardware maintenance -ITIL Tasks and Responsibilities: -Assist with the delivery of ICT support services. -Resolve service/support calls as directed by the Service Desk -Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies -Stakeholder management - customer liaison at multiple levels -Provide high-quality customer service -Assist with project work as and when directed Location: Manchester Working Hours: 37.5 per week. Monday - Friday Salary: £18,000 - £20,000 per annum - plus benefits Please note that any successful applicants will need to undertake an enhanced DBS check for this position. This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration. Morson International is acting as an approved recruitment partner in relation to this vacancy. For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion

My client, an award winning Microsoft Gold Partner, has seen continued expansion and growth in this particular area, which has given rise to a fantastic opportunity for an experienced 1st/2nd Line Technical Support Engineer to join mt client's dynamic and rapidly expanding technical team. The ideal candidate will have had previous service desk experience with hands-on experience of the following technologies: ~ Must have proven experience of the following: ~ MS Windows Windows 7, 8 ~ MS Office 2007 or later ~ MS Windows Server 2008 or later ~ MS Exchange 2007 or later In addition to the technical requirements, the successful candidate must have strong interpersonal skills and a high degree of diplomacy and tact. As a member of a close knit Technical Support Services team you will be required to interact with technical and sales staff both on site with customers as well as internally. Send your CV today for more information on both this and other exciting positions within your market place. Here at Nigel Frank International we are the Global Leaders in Microsoft Recruitment, our specialised knowledge is unrivalled. We know the products, verticals, Microsoft Partners & End Users and understand the different positions we are trying to fill

My client is a Managed Services Provider and after winning a major public services contract in Merseyside is looking for on-site Systems Engineer to manage 2nd and 3rd line technical support. You will have.. * Highly experienced with Windows Server technologies (OS Builds, Active Directory, Group Policies, OS Patching, IIS, Certificate Services etc.) * Strong understanding of virtualisation concepts and experience of managing multisite VMware vSphere environments * Experience in performing virtualisation migration tasks such as P2V and V2V. * Knowledge and experience working with Storage Technologies (particularly EMC VNX and Cisco MDS) * Experience of supporting and maintaining Cisco UCS * An understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall, etc.) and experience with Cisco switch products (Nexus experience desirable) * Knowledge of virtualisation backup products (in particular Veeam Backup and Replication) * Moderate MS SQL Database Administration skills * Basic PowerShell & scripting skills

Job Description Identification: IT Systems Developer / Technician Job Summary: Develops and provides Business Intelligence data and analysis relating to the performance of the Company. Records and monitors materials inventory at all stages of the operation and produce reports as required. Maintain the records and reports necessary to support the Quality Management Systems across the Company. Develops and maintains IT systems for the purposes of process development, material accounting and quailty control systems. Major Accountabilities: Maintains records of all incoming and outgoing materials, their processing and related losses. This includes concentrate receipts, finished product, reverted material, waste streams and material for secondary processing. Generates and maintains the stock inventory. Develops new workflows in LIMS to improve process throughputs and efficiency. Develops new Business Intelligence capabilities to inform the business of key threats and opportunities. Provides Business Intelligence analysis by linking multiple databases to develop key operational and strategic reports as required for accounting, stock control, stock reconciliation, security and other purposes including those used in producing the monthly financial balance sheet. Produces adhoc operational reports as required through the development of SQL code. Provides IT systems administration functions to key line of business applications. Maintains and develops local IT systems including LabWare LIMS, Electronic Document Management System and others using a variety of programming languages and techniques (including VB and SQL). Maintains and develops enhancements to the systems used for managing the records for necessary for ISO14001 and OHSAS 18001 accredited quality systems. Undertakes auditing function as requested. Responsible for arranging and recording the calibration of all certificated equipment necessary to retain quality accreditation. Produce regular reports summarising operational performance both overall and by individual key unit stages. Provide feedback on that performance to identify any threats or opportunities to the production operations. Carries out regular physical stock checks to confirm accuracy of records and deal with ad-hoc enquiries relating to stock and process performance. Assist in preparation activities for stocktaking, on the day activities and in the calculation of the stock take result. Liaise with external companies on technical support issues to resolve software / equipment failures Provides other administrative / technical support to the Technical department and the wider refinery as required. Works with migrating legacy applications including Access databases and Excel sheets to modern corporate systems. Continuous Improvement - Demonstrate support in developing a culture of continuous improvement at Acton Refinery. Job Dimensions: Produces figures used to generate financial statement and inventory of precious metals valued at in excess of $200 million Supports accreditation and auditing of Quality Systems OHSAS 18001 ISO 14001 and ISO 17025 Job Specifications: Minimum level of education required by the position Mandatory Certification (i.e. P.Eng, CMA, CA, etc.): OHSAS / ISO Training Preferred Certification: Microsoft Access/VBA Minimum years of experience required to perform this position: 1-2 years Other knowledge, skills, abilities and behaviors needed to perform this position: Methodical and organised, accurate with a high level of numeracy Excellent communication skills both written and oral. Ability to work with minimal supervision

We are currently looking for a Enterprise Infrastructue Engineer for a 6 month duration. The role will be managing and supporting technical infrastructure of commercial systems and enterprise services. You will also be responsible for the delivery of new services into the business. Key responsibilities - *Technical delivery of Commercial and Enterprise services as defined and measured by the Service Catalogue. *Management of incidents, problems, changes and releases as required. Resolving issues within SLA. Tracking progress and escalating as appropriate in a professional and consistent manner. *Provide monitoring, optimisation, tuning, capacity planning, testing and maintenance of designated services. *Management of third parties, suppliers, partners and internal teams ensuring that products and services are aligned with the needs of our business and IT strategy and delivered to the level of quality and value. *Assisting our customers exploit the maximum value from IT services. *Achieving high levels of internal customer satisfaction and continuing to improve service on all delivery of IT services. *Provide and maintain IT disaster recovery plans and services, ensure standards and guidelines are applied and maintained. *Ensure documentation of services, systems and processes are kept relevant and current. *Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability. *Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed services (Service Introduction). *Participate in service status and change review meetings (when required). *Provide on-call technical support (via a rota) for the 24x7 needs of the business *Provide coaching and training of the IT Service Desk and Level 2 support when required Working hours: 9:00- 5:30pm Essential Skills & Experience: * Directory and Name Services ('AD`) * File and Print Services * File Transfer Protocol ('FTP`) * Public Key Infrastructure ('PKI`) * Microsoft Licence Management ('KMS`) * Remote Desktop Licensing ('RD Licencing`) Preferred Skills & Experience: * Experience of working in a DevOps environment with a focus on Continuous Delivery/Deployment will be beneficial. *Full understanding of Office 365 *Project management experience will be beneficial. *Knowledge/experience of Akamai services and technology will be beneficial. *Knowledge/experience of cloud-based services such as Microsoft Azure and/or Amazon Web Services will be beneficial

We are currently recruiting for our client, a dedicated and disruptive innovation driven software application company, for an Service Desk Analyst (MS Dynamics) to join their business in Zurich. Position Title: Service Desk Analyst (MS Dynamics) Position Type: Permanent Start Date: ASAP Location: Zurich Contact: Kimberly ReMine | +49 89 (Apply online only) Responsibilities - Provide 1st and 2nd level functional and technical support to end users - Optimize the current solution and implement business change requests - Support the internal ERP system Qualification - 3+ years of solid Dynamics AX experience (modules G/L, F/A, A/P, A/R, Service management, Project module, Procurement) - 3+ years of ERP experience - Previous in a functional, service desk, or support role - Ability to work in a fast paced and team oriented environment, where change is constant - Clear written and verbal communication - Analysis - Support - English fluency For more information, contact: Sales(at)manningglobal com Quoting reference: CH_MGKRMSD7160 Or call Kimberly on: +49 89 (Apply online only)

IT Systems Support Technician Contract Warrington Our client is a large UK Infrastructure company based in Warrington, they are seeking an IT Systems Support Technician. Job Purpose: To provide first and second line support for BBMM staff, assisting them with hardware and software issues. To assist IT Support Team Leader in ensuring a high level of service across BBMM contracts, through timely and effective issue resolution. To gather information to make recommendations to support the continuous improvement, and ensure IT service delivery is maintained at an optimum level. Dimensions of the Role (Budgetary, Assets and/or Staff Responsibilities) Provide support to a multi-site network delivering IT equipment; business applications; office solutions; and e-mail and other services as required. Implement improvements and maintenance support and liaise with IT service providers as required. Provide desktop and application assistance to users BBMM offices and depots. Principal Responsibilities / Key Duties: Overall: To establish and maintain IT infrastructure and systems to meet the requirements for delivery of the Area 10 Asset Support Contract. Principle Accountabilities * Provide 1st and 2nd line technical support maintaining a high degree of customer service for all support queries, and adhere to all Balfour Beatty IT policies and procedures. * To perform local management and configuration of SQL databases, active directory components, printer and group policy administration, IP telephony, RSA console and proxy administrative duties. * To perform 3rd Party logging of incidents and change requests with IT service providers, and perform basic fault finding and diagnosis as required. * Work with end users to identify opportunities to improve existing systems, procedures and applications by a process of investigation and analysis. * Provide, where appropriate, training and training material for end-users in the use of IT systems and applications. Maintain the register for all hardware and software assets and perform regular audit Minimum Qualifications and Skills: * Two to three years’ experience in user support within a network environment involved in service delivery, infrastructure development, support and maintenance * Multi-skilled to provide comprehensive support service across multiple, sites Experience - essential: * Will have successfully taken part in at least one major systems implementation. * Demonstrated a high degree of self-motivation and excellent communication skills, creativity, attention to details, tenacity, and adaptability and is team orientated. Experience - desirable: * Knowledge of Intranet/Internet Tools, service, security and access mechanisms * Working knowledge of active directory * Knowledge of Microsoft Exchange server 2010 * Any other requirements for the role – specific competencies, particular working patterns, need for travel, demanding parts of the job etc: * Sound technical systems skills, application and/or database administration. * Knowledge of key elements of an IT infrastructure * Role will require travel to other offices nationally and also travel within the area. * Driving licence At First Recruitment we understand just how important it is to secure the right people. That’s why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. This is a superb opportunity for any IT Systems Support Technician looking to work for a reputable Organisation

My client are a technology solutions provider to the public sector who have a recruitment requirement for a Field Engineer who will be responsible for liaising with newly converted and existing customers to understand their requirements for implementation or change requests and supporting the creation of the installation project, You will be required to visit client sites so will require a driving license to use the business pool vehicles. You will have a comprehensive understanding of technical information about the particular services and products offered by client which you will be given thorough training on. Tasks Receive information from customers via Email / Telephone. Record information accurately onto company systems. Confirm or deny issue, following detailed process to enable an incident classification. Provide support to the customer on company specific application, following process and own knowledge of application. Declare and classify the severity of an issue against recognised criteria. Escalate issues to appropriate technical support team. Coordinate Hardware replacement logistics. Liaise with technical support to enable tracking throughout the support system. Act as the company liaison, supporting companies and customers involved with customer support. Analysis of incidents to identify trends. Assisting in the warehouse operation and hardware inventory. Skills / Experience / Education Resolving client problems and relating to customers Monitoring customer accounts Time management, speciality to meet deadlines Using computer applications Managing projects Taking direction Networking Education in Computer Engineering or Computer Science advantageous Experience in Hardware and software management and diagnostics Experience of problem solving from distance regarding issues with hardware and software Experience with cloud based products would be advantageous Presenting information Being self-motivated Planning and multitasking

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola European Partners (CCEP) is a major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, our employees make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business. Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Technician, East Kilbride Fixed Term Contract 12 Months, Shift Based What you become a part of Joining a team where you are responsible for safely maintaining machinery within a designated work area to ensure the output is achieved within production performance, quality, yield and CRS targets What to expect 1. Enable the exploitation of existing and developing product categories • Involvement and support as required in new initiatives programs 2. Drive Efficiency and Effectiveness Machine Operation • Supply technical support to execute product and size change-overs and critical cleaning processes on labelers , volumetric fillers, counter pressure fillers, UV lamps, Advanced Maintenance Execution • Ensure the completion of all asset care tasks defined within the Maintenance Execution Plan • Give technical support and supervision to Operators and Operator Technicians to complete the Maintenance Plan • Complete advanced preventative and breakdown maintenance so that machines meet efficiency, availability, yield and product quality targets • Complete both preventative and corrective complex asset care and breakdown maintenance, as defined by the maintenance execution plan, to ensure machines meet efficiency, availability, yield and product quality targets • Ensure effective use of the Central Maintenance Management System (CMMS) 3. Drive Corporate Responsibility and Sustainability Quality, Environmental and Health and Safety Checks • Conduct QESH checks to ensure that product and equipment remains within specification and escalate any non-conformance immediately • Comply with Stock Checks/Held Stock procedures as required • Involvement in Environmental and Health and Safety risk assessments as requested • Segregate waste material from that suitable for recycling within own work area Site Health and Safety • Follow Site Safety best practices to ensure safe-working for self and to protect the safety of colleagues to demonstrate zero accident tolerance • Ensure own personal hygiene meets requirements of food industry • Carry out all pre-use inspections on machinery to ensure they are safe to operate 4. Continuous Improvement/Functional Excellence Technical Expertise • Provide on-the-job technical training Continuous Improvement • Share and replicate best practice with other team members and colleagues to improve yield, quality, safety and environment • Advanced use of line monitoring systems and trending to drive performance and escalate issues/non conformances • Active involvement in CI programmes Team flexibility • As and when required operate all machines (including start-ups, change-overs and shutdowns) in designated work area • As and when required support utilities and facilities • Perform other tasks as required by the department to ensure team performance and manufacturing output are achieved • Conduct effective hand-overs at the shift start including all necessary safety, technical and quality issues • Attend and support the delivery of pre-shift team briefing sessions to ensure communication and feedback of key operational and site information 5. Site Standards • Take pride in upholding the company ways of working at the site to ensure the site is a great place to work • Take personal ownership and responsibility for the quality of own work delivered, and identify and action ways of improving it • Embrace team working and flexibility in tasks allocated to support the achievement of team/department/site objectives and own career development • Engage in regular discussions about own performance Qualifications What we expect of you • To be a time served apprentice with and NVQ3 or equivalent experience • To have experience in a FMCG environment working as an electrical technician • Experience working on some of the following would be helpful o fillers, labelers, palletisers, pallet labelers, coders, imaging systems (Heufts), laser coders, ink jet coders, wrappers, multipacker’s, tray packers and conveyoring • Experience working with Siemens and Rockwell PLC software including but not limited to o Going online to a PLC o Comparing PLC projects o Fault finding online and offline code o Using the software to find inputs and outputs in the hardware o Tracing communications via Ethernet from PLC to PLC o An understanding of HMI software and how it is compiled uploaded and downloaded  WinccFlex, FactoryME, Panel builder, Pro Tool, o Working with profibus, asibus, canbus, devicenet and Ethernet o Having made minor PLC changes to both ladder and statement lists o Be familiar with Bus fault and signal fault lights and know the differences between the two • Should have changed PLC hardware before whether it is network cards, CPU’s, IO cards. • Should have knowledge of firmware and how to alter firmware on existing cards to make them work in existing systems. • Electrical knowledge to include but not limited to o Working from electrical drawings to fault find o Servo motor replacement and setting zero positions on machines o Servo drives including Elau and Control techniques units. o Working on slip rings replacing and making alterations • To have experience working on Sidel, Krones and Kister machinery before would be a big advantage • Should have experience working on different types of inverters o Setting up with given parameters o Be able to change network cards with node addresses being set locally or on parameter settings o Have experience with ramp times and their effects on operation

Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician Job Type: Permanent Location: Birmingham Start Date: ASAP Salary: £20,000 - £22,000 Bilingual: English + French or German A Bilingual Technical Support Specialist 1st Line IT Support Technician is required to join a leading global organisation that specialises in enterprise mobility management solutions based in Birmingham. Key Skills: * Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field * Minimum 1-2 years of relevant technical support experience, exceptions for qualified candidates * Outstanding verbal and written communication skills in English * Proficiency in Swedish, French or German with outstanding verbal and written communication skills in Swedish, French or German * Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) * Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) * Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices) * Knowledge of software technologies such as networking and databases * Any prior experience working with mobile device management solutions is an asset * Any experience with Microsoft SQL Role: The Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician will provide telephone and email based pre and post-sales bilingual technical support for our software products. Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues. Be able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Some travel, local and international may be required in a supporting role for events. This is a fantastic opportunity for a Bilingual Technical Support Specialist 1st Line IT Support Technician to join a fun and exciting company that craves creative technically minded people. Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician

With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager. The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams. As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements. You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance. Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience. The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation. Responsibilities: • Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment • Work with Global IT and Vendors to develop technology components and processes. • Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services • Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors • Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners • Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required • Establish key performance metrics to review and manage Vendor performance • Create, update and maintain documentation IT products and services portfolio • Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes • Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes · Qualifications: • Strong experience preferred in working with technology services • Previous experience of Product management, managed IT services, or similar role is preferred • Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous • Accustomed to working in a matrix fast-paced and high pressure environment • Good grasp of and aptitude for learning new technologies • Proven track record of successful process/programme design and delivery • Accustomed to Project Management processes • Professional technology accreditation in an Infrastructure related area will be of added value • Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience • Strong leadership, consultative and interpersonal skills • Ability to build consensus with Business, IT and Vendors • Experience and knowledge in some of the following areas is preferred: • Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations • Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms • Endpoint technologies, desktop/ thin clients, tablets and mobile devices • Server hardware, storage, backup and recovery solutions • Infrastructure systems integrations • Cloud based solutions, Data Centres, Managed hosting solutions • Managed Infrastructure, Infrastructure as a Service (IaaS) • Telecoms, PBX, VoIP, SIP trunking, voice applications • Payment solutions • Print solutions • Workflow/Process automation • Digital applications and mobile solutions • Managing technologies across multiple site environments • Remote Working, Mobility, Citrix environments • Disaster recovery solutions

Are you an experienced IT Field Engineer looking for your next challenge? If so, keep reading! Who will you be working for? A well established and successful company in a period of growth, this business are experts in their field - which is network security. They are an award winning company who pride themselves on their excellent levels of customer service. What will you be doing? You will be responsible for becoming a product expert and perform onsite installations, health checks and upgrades for their products and services. The role will involve attending meetings on client sites and performing product demonstrations and providing technical support. You will train customers and configure products for the end user. In return, you will be working for a company who train, develop and motivate their staff and have real career progression opportunities. You will have full product training and have the ability to earn up to an additional £10k in bonus!) Who are you? Great employees make a great company! You will have previous experience in a similar role with strong networking skills (CISCO, Firewalls and Routing) with excellent customer facing skills. Ideally you will have industry specified qualifications such as CCNA, MCITP or CISSP. How do you apply? If you are interested in this position, don't hesitate in clicking the apply button! If you are not ready to apply yet but would like an informal conversation to find out more about it, please email or call me on (Apply online only)

Are you an experienced IT Support Engineer looking for your next challenge? If so, keep reading! Who will you be working for? A well established and successful company in a period of growth, this business are experts in their field - which is network security. They are an award winning company who pride themselves on their excellent levels of customer service. What will you be doing? You will be responsible for working with the company's existing clients and monitoring their security solutions. You will deal with 1st line support calls, backup and disaster recovery and provide technical support for them to the highest possible standards. In return, the company will offer you the opportunity to work with some truly talented individuals and have a fantastic career path. You will be working in lovely offices (which you will need your own transport to get to due to location) Who are you? Great employees make a great company! You will have previous experience in a similar role where you are dealing directly with customers and providing excellent levels of technical support. You will have knowledge of networking, Windows, Active Directory and Security solutions and have excellent communication skills and work ethic. How do you apply? If you are interested in this position, don't hesitate in clicking the apply button! If you are not ready to apply yet but would like an informal conversation to find out more about it, please email or call me on (Apply online only)

Application Deployment Engineer: An ambitious Application Deployment Engineer is required to define, plan, implement and manage customer projects in liaison with the Technical Deployment Manager and Project Manager. The Application Deployment Engineer will be expected to work independently and as part of the wider delivery team. The successful applicant will be responsible for deploying customer software systems and working on complex data manipulation tasks. The company specializes in providing businesses with a platform to engage their customers through video more effectively. With twenty years' experience in video management, the company enables clients to effectively archive, store, manage and search for video content. They have a prestigious and diverse client base and are on track for rapid business growth. The Application Deployment Engineer is a broad role with scope to get involved with both technical issues and the company's customers. Key responsibilities: - Devise installation plans that identify any risks or dependencies; document roll back procedures - Install software for customers either remotely or onsite - Complete data migration tasks involving complex data manipulation. - Liaise with technical support colleagues to troubleshoot and resolve a variety of IT-related issues - Develop and contribute to project timescales, risk identification and mitigation strategies - Communicate with customers in person, via email/telephone, and provide technical assistance in conference. - Occasionally attend customer sites for installation, configuration or to discuss project/deployment status Experience & Qualifications: - Installing, configuring and troubleshooting proprietary Software - Methodical use of change control procedure for planning and execution - Working Knowledge of HTML PHP and experience of SQL query writing and complex data manipulation - Understanding of XML and XSL translation - Advanced data manipulation in Excel or other text editors and of using Windows Powershell scripting to manipulate files and data - Thorough understanding of networking practices and protocols - Knowledge and experience of working with Cloud technologies - Azure, Amazon EC2 and of Apache and PHP installation on Linux and Windows - Knowledge experience of working with Windows Server OS with the ability to troubleshoot a variety of IT-related issues and resolve user issues - Excellent communication skills with the ability to convey ideas and offer IT solutions to internal and external stakeholders and support non-technical customers, explain complex IT concepts in simple concise manner. - Excellent organisational skills with the ability to manage priorities and work to deadlines - The drive to get deployments completed in a timely manner, delivering to a high degree of accuracy and attention to detail - The ability to provide concise documentation and confidence in working with both internal staff and external clients at all levels - Confident in applying analytical skills for trouble shooting and problem solving - Willing and adaptable to complete a wide range of tasks for multiple customers This is a unique opportunity to join a fast growing, award winning company with an international, well recognised client base. In addition to a competitive salary a comprehensive benefits package including private healthcare, 25 days' holiday and flexible working is on offer. Apply now

Technical Requirements: • Excellent planning and organisational skills • Excellent computer skills including Wordpress CMS, Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, AfterEffects) and Microsoft Office • Excellent communication skills • Knowledge of Certification and Inspection industry an advantage • Experience in video editing an advantage Purpose of Job Reporting to the Head of Corporate Communications, the main purpose of the Web Designer/Developer is to maintain and update the existing corporate website and microsites. You will be expected to work with internal teams to help continually develop multiple websites and will be required to bring new ideas on how best to deliver communications though various media. Main Duties/Responsibilities • Maintain and update multiple websites • Develop and layout new pages from brief • Present design ideas • Both UX and UI • Mobile responsive design • Edit content and debug code • SEO • Visual imagery and video editing • Testing • Technical support • Lead internal training • Research current design trends • Competitor analysis • Manage QR Code library • Liaise with suppliers • Manage hosting and domain names Other Duties • Produce PowerPoint Presentations • Attend relevant training courses • Attend relevant internal meetings • Cover the duties/responsibilities of other team members when required Behavioural: • Professionalism, honesty and integrity • Calm under pressure • Ability to build and maintain strong working relationships internally and externally • Able to work on own initiative and is self-motivated • Results orientated • Customer focused with a good understanding of client needs and expectations Working Relationships Internal: • Frequent with line manager • Corporate Communications daily • Occasional with other BBA staff and stakeholders External: • Occasional with external specialists, trade and clients Wilde Associates is working in the capacity of an Employment Agency or Business for this vacancy

Application Support Engineer Our client is a leading online and retail business that continues to grow at a phenomenal rate both in the UK & internationally. Down to growth an excellent opportunity has arisen within the IT Support team for a 2nd Line Application Support Engineer. This role is fundamental to the day-day operations of the business. You will be responsible for supporting all applications used across the business, liaising with 3rd parties where relevant, reacting to live incident escalations, as well as providing 2st Line technical support & user assistance by phone, email or in person. Day to day responsibilities: * Progressing issues/ incidents that have been escalated from 1st line support. * Liaising with 3rd party customers/ suppliers to ensure effective resolution of support calls. * Escalate and liaise with 3rd line support teams, and other IT departments where necessary. * Take ownership of high priority live issues and manage through to completion, in line with Incident Management Process. * Assist with the day-to-day pro-active monitoring and respond to alerts from our management system. * Ensure all IT policies and procedures are followed * Overflow management of 1st line issues, dealing with customer enquiries, incidents and service requests. * Manage/ participate in departmental projects when requested, and presenting findings to the team/ Management. Skills: * Solid background/ knowledge of Windows 7/8/10, MS Office 10/13/365, Exchange & Active Directory. * Basic knowledge of DNS/ DHCP. * Previous experience with HP Data Protector Manager and NetBackup. * Basic knowledge & experience of Windows Server 2003/08/12 and VMware advantageous. * Operated in an environment where Change Control is strictly adhered to. * Previous experience on a busy, fast-paced IT Helpdesk preferable. * Excellent written and oral communication skills. * Excellent stakeholder management and customer facing skills

Internal IT Support Based in Folkestone Salary - £33k A fantastic opportunity has arisen for an Internal IT Support Consultant to join a well-established, insurance market leader who offer a progressive and supportive environment to work in. As a successful Internal Support Consultant you will be responsible for the day-to-day support of a range of Group infrastructure applications including Security applications (Websense, IPS, Tripwire, Safend), Business applications (Qfiniti, Speech Analytics), Monitoring and Inventory applications (SolarWinds, LANDesk) and Messaging and Collaboration applications (Email, Office 365, Video Conferencing). Responsibilities Provide 2nd & 3rd line application and infrastructure support. Take ownership of incidents escalated from the IT Help Desk. Work to diagnose and resolve incidents within the target resolution time, keeping the customer updated where appropriate. Engage other technical groups or 3rd parties to develop a technical resolution. Ensure that the incident record in the service management tool is kept updated at all times and that full resolution information is supplied. Escalate high severity incidents to the appropriate IT manager. Raise incidents to 3rd parties where required to provide technical support. Supervise all work carried out by 3rd parties on production and development applications and infrastructure. Knowledge and Experience preferred: *Customer focus - a well-developed individual with a professional, consistent positive attitude towards the customer. Acts on behalf of the customer to resolve IT issues efficiently. *Has a good technical and functional understanding of a range of security, business, monitoring, inventory, messaging and collaboration applications. *Good service partner management skills. *Methodical approach to problem solving, works through a problem in a controlled, logical manner using a consistent approach enabling an efficient resolution to both simple and complex problems. *Good communication skills - able to relay key messages to a wide range of people. *Has a flexible approach and is able to react and respond to changing situations within the business and IT team. *Able to learn new technologies quickly by utilising existing knowledge of other systems. *Able to work with minimum supervision to tight deadlines. *Knowledge of ITIL best practice. *Experience of using and supporting the following products: Check Point firewalls, SolarWinds, Lotus Notes, Websense. *Awareness of emerging industry products and solutions. Education and Qualifications: *Ideally educated to A-level standard or equivalent.Working towards some form of industry qualification, e.g. Avaya ACA, Microsoft MCSE If you are determined and dedicated Application Support professional, then this vacancy could be the key to unlocking a great career with real potential. About Morgan Jones: This role is being handled by Morgan Jones Recruitment Consultants. We have been established as a quality recruitment business for over 15 years with a reputation for fair and equal representation. We see each applicant as an individual and will treat you accordingly. We would love to talk to you to give you more information about our client and discuss the role. To view other great opportunities please check out our website or call us on (Apply online only) for a confidential chat about upcoming opportunities. Follow Morgan Jones on your favourite social networks - Facebook, Twitter, LinkedIn, Google+ and Pinterest.Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion

This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service. You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day. Essential skills / experience * Experience of working in a fast paced IT support environment where excellent customer service skills is imperative. * Knowledge of PC & Server Hardware. * An understanding of Exchange Server and Office 365. * Excellent knowledge of Windows Server (all versions). * Working knowledge of Active Directory. * Experience of PC and Server Rollouts. * Knowledge of networking - DHCP, Routers, Switches. * Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar. Benefits * Excellent Salary * 25 Days holiday (+8 bank holidays) * Bonus * Pension scheme * Share options with dividend payments paid based on company profitability. Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

A position has arisen for a Software Developer to join a friendly and dynamic team, offering the chance to make a significant contribution to the technical support and development of the company’s highly acclaimed geotechnical monitoring solution; SiteMonitor, amongst other projects. Reporting directly to the technical lead, the successful candidate will have a proven track record in software development. They will also be a self-motivated and pro-active individual with good communication skills. The regularly scheduled work-week consists of 37.5 hours worked Monday to Friday however occasional out of office hours ‘on-call’ work will be required as will overseas travel. Skills & Requirements Essential Skills/Experience: • Graduate degree (or equivalent) in computer science, or a related field, with applicable background. • Strong development skills using C++ (MFC), C#, SQL. • Ability to independently develop software development plans, including timelines and test procedures. • Experience using 3rd party APIs and SDKs • Willingness to travel to meet overseas clients. • Excellent teamwork/communication skills. Desirable skills: • Ability to manage and deliver multiple projects. • Experience with version control systems, e.g. GIT. • Experience with Visual Studio 2015. • Knowledge of Agile software development methodologies

Field / Infrastructure Engineer - 3rd Line Support + Projects We are looking for an experienced Field Engineer / Infrastructure Engineer /3rd line support engineer who has significant experience of Microsoft / Windows and vmware. You will be involved in working both internally on escalated technical support enquiries, and on project based work, both remotely and on client sites (travel all within 30 miles, no overnight stays etc). You will be involved in working closely with management to direct IT efforts to improve overall efficiency / service delivery and be involved from anything to troubleshooting to full server build and installations. Key Skills (not all essential): * Fault finding (able to show experience and ability to resurrect a dead server) * Infrastructure management (understands how an entire site fits together from installing network printers to port forwarding and address mapping on firewalls) * Networking skills * MS Server 2012/2008 - ideally have experience of installation, administration, deployment and management of multi-server networks / enterprise servers * VMWare - ideally able to install, troubleshoot and administer multi-server environments * Experience working with enterprise Servers and storage arrays or comparable hardware You should also have the ability to solve complex problems. Any relevant certifications, i.e. ITIL, MCSE, MCSA, MCP, VCP would also be beneficial (although not essential!) Full driving license is essential for the position. Excellent working environment with a growing company. Generous basic + excellent benefits. Please apply now, interviews are taking place soon! Infrastructure Engineer, 3rd line support, techncial support, infrastructure install / implementation engineer, Desktop Support, Microsoft, Windows, vmware, server

We are currently looking for a 2nd / 3rd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd /3rd line technical support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies The successful candidates will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential): Technical Requirements: * Technical Support experience with Windows Server 2003/2008/2012 * Virtualisation - vmware / citrix * Exchange 2007/2010/2013 * Active Directory * Windows XP/7/8 Desktop * Back up technologies * Understanding of networking / firewall / anti-virus concepts would be beneficial Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level. You will work within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch! Keywords: Technical Support Engineer, 1st line support, 2nd Line Support Engineer, IT Support Technician, Infrastructure Engineer, Windows Servers, Server 2003, Server 2008, Server 2012, Exchange 2013, Office 365, Windows 10, Windows 8, vmware, hyper-v, citrix, virtualisation, back up, symantec, veeam, servers, networking, networks, firewalls, anti virus