About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
Nov 09, 2021
Full time
About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
H3O Digital
Oxford Street London (regular travel to Bristol)
Role: Tester and Test Manager
Internal Reference: ROLE1010/1011
Department : Technical Excellence Capability Centre (TECC)
Location(s): London based, with regular paid travel to Bristol area
Position Type: Permanent
Hours of Work: Full Time (37.5 hours per week)
Salary : £40,000-£60,000 DOE
Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions.
This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems.
As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications.
To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio).
You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development.
Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration.
These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field!
The role is full time permanent and based in London with occasional travel to Bristol area (paid).
Deadline date: 5th May 2021
Apr 14, 2021
Full time
Role: Tester and Test Manager
Internal Reference: ROLE1010/1011
Department : Technical Excellence Capability Centre (TECC)
Location(s): London based, with regular paid travel to Bristol area
Position Type: Permanent
Hours of Work: Full Time (37.5 hours per week)
Salary : £40,000-£60,000 DOE
Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions.
This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems.
As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications.
To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio).
You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development.
Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration.
These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field!
The role is full time permanent and based in London with occasional travel to Bristol area (paid).
Deadline date: 5th May 2021
The University of Suffolk are currently recruiting for an experienced IT Technician to join The School of Engineering, Arts, Science and Technology (EAST). EAST offers an expanding and interesting environment, with a number of key projects being delivered during 2021/22. The flagship is the new DigiTech Centre based at Adastral Park in Martlesham, an exciting local partnership with BT. This role will primarily be based at the DigiTech, with other work and attendance at the main University Waterfront campus in Ipswich.
This role will work closely with academics, external partners, support staff and students to ensure that all teaching, learning and laboratory spaces can support and enhance the combined teaching and research requirements. As well as this, the role will also collaborate closely with the University’s central IT Services to deliver services for the School and work with external technology partners and specialist resources.
Whilst the focus is on first and mostly second line support, the ability to stretch across more technical challenges and work in partnership with other resources to deliver solutions is key. To be successful in this you will have experience in the configuration, delivery and support of large infrastructure, desktop and device deployments. You will also have excellent customer focus and engagement skills.
Closing date: Wednesday 5 May 2021.
Interview date: Friday 21 May 2021.
To see the full job particulars and details of how to apply, please visit our website at www.uos.ac.uk/jobs
We are actively committed to growing and supporting a diverse workforce and welcome applications from all backgrounds and communities. We particularly welcome applications from black and ethnic minority candidates and from candidates with a disability who are currently under-represented within our workforce.
We consider flexible working requests for all our vacancies.
Apr 09, 2021
Full time
The University of Suffolk are currently recruiting for an experienced IT Technician to join The School of Engineering, Arts, Science and Technology (EAST). EAST offers an expanding and interesting environment, with a number of key projects being delivered during 2021/22. The flagship is the new DigiTech Centre based at Adastral Park in Martlesham, an exciting local partnership with BT. This role will primarily be based at the DigiTech, with other work and attendance at the main University Waterfront campus in Ipswich.
This role will work closely with academics, external partners, support staff and students to ensure that all teaching, learning and laboratory spaces can support and enhance the combined teaching and research requirements. As well as this, the role will also collaborate closely with the University’s central IT Services to deliver services for the School and work with external technology partners and specialist resources.
Whilst the focus is on first and mostly second line support, the ability to stretch across more technical challenges and work in partnership with other resources to deliver solutions is key. To be successful in this you will have experience in the configuration, delivery and support of large infrastructure, desktop and device deployments. You will also have excellent customer focus and engagement skills.
Closing date: Wednesday 5 May 2021.
Interview date: Friday 21 May 2021.
To see the full job particulars and details of how to apply, please visit our website at www.uos.ac.uk/jobs
We are actively committed to growing and supporting a diverse workforce and welcome applications from all backgrounds and communities. We particularly welcome applications from black and ethnic minority candidates and from candidates with a disability who are currently under-represented within our workforce.
We consider flexible working requests for all our vacancies.
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
Jan 22, 2021
Full time
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
British Film Institute ( BFI )
London, United Kingdom
Application Support Manager
2 Year Fixed Term Contract
We are looking for an Application Support Manager to provide critical support to key business applications across the BFI, providing a single point of contact and centre of technical expertise across a diverse portfolio of BFI business applications.
Key Responsibilities
Work in unison with the Application Delivery Manager to advise on technical opportunities or developments related to business systems
Support all users and work closely with BFI’s IT Service Desk prioritising work with third party suppliers to ensure resolution of issues with minimum downtime.
To be aware of our maintenance, backup and disaster recovery plans in place and verifying their operational success if required.
You will have extensive knowledge of and experience with information management, software systems, database design, development and support. You will also have excellent knowledge of SQL and .net technologies and the ability to discuss software issues in industry standard language.
The role is predominantly based at BFI Stephen Street, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future.
You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others.
Further details about the post can be obtained in attachments to the left.
The closing date for applications is Monday 1 February 2021
First interviews will be held on Thursday 11 February 2021
Futher details about the post can be obtained by visiting https://www.bfi.org.uk/jobs-opportunities
Jan 18, 2021
Full time
Application Support Manager
2 Year Fixed Term Contract
We are looking for an Application Support Manager to provide critical support to key business applications across the BFI, providing a single point of contact and centre of technical expertise across a diverse portfolio of BFI business applications.
Key Responsibilities
Work in unison with the Application Delivery Manager to advise on technical opportunities or developments related to business systems
Support all users and work closely with BFI’s IT Service Desk prioritising work with third party suppliers to ensure resolution of issues with minimum downtime.
To be aware of our maintenance, backup and disaster recovery plans in place and verifying their operational success if required.
You will have extensive knowledge of and experience with information management, software systems, database design, development and support. You will also have excellent knowledge of SQL and .net technologies and the ability to discuss software issues in industry standard language.
The role is predominantly based at BFI Stephen Street, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future.
You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others.
Further details about the post can be obtained in attachments to the left.
The closing date for applications is Monday 1 February 2021
First interviews will be held on Thursday 11 February 2021
Futher details about the post can be obtained by visiting https://www.bfi.org.uk/jobs-opportunities
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Mathematical Institute, University of Oxford
Andrew Wiles Building, Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
Feb 21, 2020
Full time
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Devon and Cornwall Police
Devon & Cornwall Police Headquarters, Middlemoor, Exeter or Dorset Police Headquarters, Winfrith, Dorset
Applications are invited for 2 posts of ICT Technical Architect. These posts can be based at Dorset Police’s HQ at Winfrith, near Dorchester or Devon and Cornwall Police Headquarters at Middlemoor, Exeter.
The commencing salary is £39,705 rising by yearly increments to a maximum of £43,779 per annum. This post does not attract allowances. This post attracts flexi time.
These posts are based on 37 hours per week but we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
The primary responsibility will be to act as the Principal Design/Technical Lead, providing the link between managers, designers, developers and users on all aspects of design and architectural alignment supporting the future development and sustainability of Alliance ICT and ensuring that we can meet the demands of digital policing. The architects will deliver a consistent approach to project design and implementation, whilst ensuring a robust and dependable network infrastructure is maintained.
For further details or an informal discussion please contact Gary Gillard, ICT Strategy Manager on 07739 777461 or email at Gary.GILLARD@devonandcornwall.pnn.police.uk alternatively contact Head of ICT Andy Bennington on 01202 006084 or email at Andy.Bennington@dorset.pnn.police.uk
If you are interested further details of this role, relevant application form and associated documents, can be found by visiting our website .
Closing date for completed applications is 30 August 2019
CVs will not be accepted.
Aug 01, 2019
Full time
Applications are invited for 2 posts of ICT Technical Architect. These posts can be based at Dorset Police’s HQ at Winfrith, near Dorchester or Devon and Cornwall Police Headquarters at Middlemoor, Exeter.
The commencing salary is £39,705 rising by yearly increments to a maximum of £43,779 per annum. This post does not attract allowances. This post attracts flexi time.
These posts are based on 37 hours per week but we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
The primary responsibility will be to act as the Principal Design/Technical Lead, providing the link between managers, designers, developers and users on all aspects of design and architectural alignment supporting the future development and sustainability of Alliance ICT and ensuring that we can meet the demands of digital policing. The architects will deliver a consistent approach to project design and implementation, whilst ensuring a robust and dependable network infrastructure is maintained.
For further details or an informal discussion please contact Gary Gillard, ICT Strategy Manager on 07739 777461 or email at Gary.GILLARD@devonandcornwall.pnn.police.uk alternatively contact Head of ICT Andy Bennington on 01202 006084 or email at Andy.Bennington@dorset.pnn.police.uk
If you are interested further details of this role, relevant application form and associated documents, can be found by visiting our website .
Closing date for completed applications is 30 August 2019
CVs will not be accepted.
We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the Academy’s charitable mission.
The Organisation
The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.
https://www.humanitarianleadershipacademy.org/
https://www.kayaconnect.org/
The Role
As LMS Support Specialist, you will:
Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.
The Person
To be successful you will have experience in administration of a Learning Management System (LMS) – preferably Moodle or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.
To apply please visit our website or click Here.
Closing date: Sunday 14th July 2019
Jun 18, 2019
Full time
We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the Academy’s charitable mission.
The Organisation
The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.
https://www.humanitarianleadershipacademy.org/
https://www.kayaconnect.org/
The Role
As LMS Support Specialist, you will:
Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.
The Person
To be successful you will have experience in administration of a Learning Management System (LMS) – preferably Moodle or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.
To apply please visit our website or click Here.
Closing date: Sunday 14th July 2019
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
Apr 30, 2019
Full time
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment.
IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office!
Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient.
All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments.
Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise.
In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.
You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK.
Does this sound like something you could get involved with? If so, apply today!
Apr 15, 2019
Full time
Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment.
IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office!
Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient.
All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments.
Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise.
In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.
You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK.
Does this sound like something you could get involved with? If so, apply today!
Valuation Tribunal Service
Leman Street, London E1 8EU, UK
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Feb 20, 2019
Full time
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Ravensbourne University London
Greenwich, London, UK
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Feb 04, 2019
Full time
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Overview
The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.
Primary Responsibilities
Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
Develop and maintain a deep technical knowledge of iManage products
Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
Position Requirements
Bachelor’s degree in computer science or information technology related major required.
Advanced Knowledge of mobile connectivity solutions including Apple iOS application
Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
Working knowledge of SQL database technologies
Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
MCSE, MCP or MCSA certification is highly desirable
Mar 27, 2018
Full time
Overview
The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.
Primary Responsibilities
Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
Develop and maintain a deep technical knowledge of iManage products
Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
Position Requirements
Bachelor’s degree in computer science or information technology related major required.
Advanced Knowledge of mobile connectivity solutions including Apple iOS application
Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
Working knowledge of SQL database technologies
Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
MCSE, MCP or MCSA certification is highly desirable
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.
Position Description
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Competencies
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
Personal Attributes
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Birmingham City University
Birmingham, United Kingdom
Birmingham City University Location: Multiple Campuses
Full Time, Permanent Ref No: 012018-11
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.
We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.
You must have experience in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
Closing Date: 11 February 2018 Interview Date: To be confirmed
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.
Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Jan 24, 2018
Full time
Birmingham City University Location: Multiple Campuses
Full Time, Permanent Ref No: 012018-11
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.
We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.
You must have experience in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
Closing Date: 11 February 2018 Interview Date: To be confirmed
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.
Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Royal Opera House
Covent Garden, London, United Kingdom
Permanent Contract
Up to £30,000 per annum
The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.
We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects.
The ideal candidate will be an experienced team player with these qualities:
Experience in IT operations supporting a Windows enterprise
Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010
Proven experience working in a small team delivering technical solutions to business requirements
Knowledge of ITIL and experience of working with internal and external suppliers
Ability to manage own time to deliver activity for agreed projects to agreed timescales
Commitment to managing own learning and continuous professional development relevant to the role.
We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams.
A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.
Closing Date for applications: 8.00am, Monday 6 November 2017
Applicants must have work authorization for the UK.
No agencies
Nov 02, 2017
Full time
Permanent Contract
Up to £30,000 per annum
The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.
We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects.
The ideal candidate will be an experienced team player with these qualities:
Experience in IT operations supporting a Windows enterprise
Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010
Proven experience working in a small team delivering technical solutions to business requirements
Knowledge of ITIL and experience of working with internal and external suppliers
Ability to manage own time to deliver activity for agreed projects to agreed timescales
Commitment to managing own learning and continuous professional development relevant to the role.
We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams.
A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.
Closing Date for applications: 8.00am, Monday 6 November 2017
Applicants must have work authorization for the UK.
No agencies
Blue Logic Computers Systems Ltd
Thorner, Leeds, United Kingdom
2nd Line Support Engineer - Leeds - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster
You will be involved in a variety of duties including;
Providing 2nd line technical support for hardware and software issues.
Ensure all calls are logged into the helpdesk system and progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Proactively managing problem calls through to completion in a timely basis.
Proactively working to improve internal processes.
Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites.
Identification of potential opportunities to replace or implement new solutions or equipment at customer sites
Ensuring SLA’s are met.
Sharing your technical knowledge and assisting your colleagues with issue resolution.
Research and development for internal system improvements.
Liaising directly with the company directors about new technologies and market developments
Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers.
Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.
The Person
Minimum 5 years experience in a technical support environment
A committed team player.
Able to work to your own initiative.
Work within a young talented dynamic team.
A flexible work ethic, working with the business to find a suitable solution to our customer’s issues.
Willingness to work out of normal hours to minimise customer disruption.
Comfortable working with complex problems involving hardware and software.
Comfortable dealing with customers over the phone and face to face on site when required.
Technical Skills:
Excellent knowledge of the following:
Desktop PC’s and Operating systems (Windows XP / Windows 7)
Networking and firewalls
Server set up, configuration and support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified
Very strong all round technical competence
Anti-virus software management and rollout;
Back up technology.
Server Installation.
Terminal server.
IT Security.
Data replication technologies.
Feb 20, 2017
Full time
2nd Line Support Engineer - Leeds - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster
You will be involved in a variety of duties including;
Providing 2nd line technical support for hardware and software issues.
Ensure all calls are logged into the helpdesk system and progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Proactively managing problem calls through to completion in a timely basis.
Proactively working to improve internal processes.
Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites.
Identification of potential opportunities to replace or implement new solutions or equipment at customer sites
Ensuring SLA’s are met.
Sharing your technical knowledge and assisting your colleagues with issue resolution.
Research and development for internal system improvements.
Liaising directly with the company directors about new technologies and market developments
Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers.
Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.
The Person
Minimum 5 years experience in a technical support environment
A committed team player.
Able to work to your own initiative.
Work within a young talented dynamic team.
A flexible work ethic, working with the business to find a suitable solution to our customer’s issues.
Willingness to work out of normal hours to minimise customer disruption.
Comfortable working with complex problems involving hardware and software.
Comfortable dealing with customers over the phone and face to face on site when required.
Technical Skills:
Excellent knowledge of the following:
Desktop PC’s and Operating systems (Windows XP / Windows 7)
Networking and firewalls
Server set up, configuration and support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified
Very strong all round technical competence
Anti-virus software management and rollout;
Back up technology.
Server Installation.
Terminal server.
IT Security.
Data replication technologies.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.
You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques
We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.
Overall purpose of the job
To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.
Key responsibility:
Ensure the ongoing maintenance and development of The Mix Services
Lead the scoping, articulation and delivery of digital assets
Project management
Contribute to the digital strategy
Responsible for:
Developers
Freelancers, interns, agencies and volunteers as required
Location:
The Charity’s service hub, currently in Glentworth Street, London, NW1
Main tasks and responsibilities:
Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department
Plan and schedule development iterations, assisting with testing where required
Lead the scoping of digital projects and articulate development needs
Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services
Provide strong project management skills, taking on new projects when needed
Support departments and teams across The Mix with digital solutions and projects
Provide IT project advice and decision support information to project stakeholders
Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed
Maximise user experience of The Mix digital services
Lead co-creation sessions with young people when needed
Manage a variety of projects ensuring they are delivered on time and within budget
Budget and expenditure management
Ensure the development team develops and maintains the skill base required for delivery
Provide excellent recruitment, supervision and management of staff
Any other duties as required
Person Specification:
Essential
Experienced project manager with evidence of scoping and managing digital projects
Experience of managing the full software development lifecycle
A good understanding of usability and accessibility needs
Experience of user-centred design process
Experience/understanding of Agile software development methodologies - particularly XP/Scrum
Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector
Organised and able to manage a range of competing priorities
Self-starter with the ability to work on own initiative and as an active team member.
Excellent interpersonal skills, including the ability to build and maintain relationships
Good written and oral communication skills, including the ability to communicate with users of varying technical ability
Desirable
Experience of budget management
Good knowledge of creative facilitation and user led design techniques
Line management experience
Qualified in Agile
Dec 01, 2016
Full time
We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.
You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques
We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.
Overall purpose of the job
To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.
Key responsibility:
Ensure the ongoing maintenance and development of The Mix Services
Lead the scoping, articulation and delivery of digital assets
Project management
Contribute to the digital strategy
Responsible for:
Developers
Freelancers, interns, agencies and volunteers as required
Location:
The Charity’s service hub, currently in Glentworth Street, London, NW1
Main tasks and responsibilities:
Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department
Plan and schedule development iterations, assisting with testing where required
Lead the scoping of digital projects and articulate development needs
Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services
Provide strong project management skills, taking on new projects when needed
Support departments and teams across The Mix with digital solutions and projects
Provide IT project advice and decision support information to project stakeholders
Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed
Maximise user experience of The Mix digital services
Lead co-creation sessions with young people when needed
Manage a variety of projects ensuring they are delivered on time and within budget
Budget and expenditure management
Ensure the development team develops and maintains the skill base required for delivery
Provide excellent recruitment, supervision and management of staff
Any other duties as required
Person Specification:
Essential
Experienced project manager with evidence of scoping and managing digital projects
Experience of managing the full software development lifecycle
A good understanding of usability and accessibility needs
Experience of user-centred design process
Experience/understanding of Agile software development methodologies - particularly XP/Scrum
Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector
Organised and able to manage a range of competing priorities
Self-starter with the ability to work on own initiative and as an active team member.
Excellent interpersonal skills, including the ability to build and maintain relationships
Good written and oral communication skills, including the ability to communicate with users of varying technical ability
Desirable
Experience of budget management
Good knowledge of creative facilitation and user led design techniques
Line management experience
Qualified in Agile
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Aug 19, 2016
Full time
IT Support Technician with Simply Media The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Nov 10, 2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
Sep 01, 2021
Full time
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
We are looking for either a Technical Director or Technical Lead to join our team.
You could be an experienced Technical Director looking for your next challenge in a fast growing agency or, a Senior Developer or Technical Lead looking for the next step up. The spec below is for the full Technical Director role however we're interested in hearing from those who aspire to a role of this kind but may not quite hit all of the criteria at this stage. The bullets in bold are what we would be looking for in A Technical Director but as a technical Lead we would not expect you to have this level of experience. if you think this is you - we suggest you respond with a covering letter / email along with your CV to explain why you think you could be right for this role or to grow into this role.
Responsibilities
Setting, driving and managing the technical direction of the agency at a senior level – being responsible for research and development into the latest digital, web and marketing technologies e.g. AI, AR, IoT, automation and personalisation
Leading the development team – providing mentorship and leadership to the internal team, conducting 1-2-1/review/appraisal sessions and setting goals
Recommending technical solutions to fit clients needs and requirements across all area of the business – scoping, documenting and overseeing delivery
Having overall responsibility for the technical output of the agency
Understanding the commercial aspects of technical delivery and ensuring projects are delivered profitability – including estimating, quoting and associated technical documentation
Resource scheduling of the internal technical team and ability to scale resource using external sources as and when required
Identifying commercial opportunities and contributing to the growth of the agency through the continued development, use and selection of innovative technologies
Identifying and developing partner relations with other consultants and agencies (both within the UK and overseas) to help strengthen and broaden our technical offering and ensure we manage projects profitably.
Being a technical point of contact throughout the agency – communicating with internal teams, liaising with clients and representing the agency during new business opportunities
Liaising with hosting providers and technical suppliers, being the first port of call if problems arise (occasionally outside of core business hours when the situation demands)
Ensuring effective and consistent workflows and communications between Studio and Account Management and your development team are implemented, maintained and improved as requirements and technologies evolve
Identify and implement opportunities for efficiencies within your department (and the wider agency)
Desired skills & experience
A minimum of 3 years in a senior technical/development/leadership role
At least 3 years experience working in a fast paced agency environment
You will need to have exceptional people management and influencing skills and be a truly inspirational leader, building capability across the organisation and taking forward our culture of innovation, brilliance and collaboration.
Proven track record of establishing and delivering a vision. Essentially ensuring visions become reality.
A thorough technical understanding of modern web and digital development processes
A passion for doing things right with a fastidious attention to detail
Excellence in understanding web standards, web accessibility and website performance optimisation
Understanding and a passion for modern evolving tech beyond the web – e.g. Artificial intelligence, IoT, VR/AR etc
Experience of open source web technologies and content management systems at an enterprise level including WordPress, Drupal and Laravel
Experience of working with (and building) APIs to integrate platforms, including CRM, marketing automation platforms and other back-office systems
Excellent knowledge of modern cloud based web infrastructure – including PaaS and IaaS platforms, DNS management, SSL certificates and associated DevOps workflows
An understanding and appreciation of different development methodologies
An appreciation of UI, UX and the importance of digital design, including reviewing design concepts to ensure their technical feasibility
A can do attitude that thrives on solving problems
Excellent written, oral and presentation skills
Beneficial skills & experience
An understanding of modern Headless CMS and their suitability across systems including static sites and the Jamstack movement
Experience using .NET and associated CMS including Umbraco, Kentico and Sitecore
Experience with modern JavaScript frameworks including the React and Vue ecosystems
Jun 28, 2021
Full time
We are looking for either a Technical Director or Technical Lead to join our team.
You could be an experienced Technical Director looking for your next challenge in a fast growing agency or, a Senior Developer or Technical Lead looking for the next step up. The spec below is for the full Technical Director role however we're interested in hearing from those who aspire to a role of this kind but may not quite hit all of the criteria at this stage. The bullets in bold are what we would be looking for in A Technical Director but as a technical Lead we would not expect you to have this level of experience. if you think this is you - we suggest you respond with a covering letter / email along with your CV to explain why you think you could be right for this role or to grow into this role.
Responsibilities
Setting, driving and managing the technical direction of the agency at a senior level – being responsible for research and development into the latest digital, web and marketing technologies e.g. AI, AR, IoT, automation and personalisation
Leading the development team – providing mentorship and leadership to the internal team, conducting 1-2-1/review/appraisal sessions and setting goals
Recommending technical solutions to fit clients needs and requirements across all area of the business – scoping, documenting and overseeing delivery
Having overall responsibility for the technical output of the agency
Understanding the commercial aspects of technical delivery and ensuring projects are delivered profitability – including estimating, quoting and associated technical documentation
Resource scheduling of the internal technical team and ability to scale resource using external sources as and when required
Identifying commercial opportunities and contributing to the growth of the agency through the continued development, use and selection of innovative technologies
Identifying and developing partner relations with other consultants and agencies (both within the UK and overseas) to help strengthen and broaden our technical offering and ensure we manage projects profitably.
Being a technical point of contact throughout the agency – communicating with internal teams, liaising with clients and representing the agency during new business opportunities
Liaising with hosting providers and technical suppliers, being the first port of call if problems arise (occasionally outside of core business hours when the situation demands)
Ensuring effective and consistent workflows and communications between Studio and Account Management and your development team are implemented, maintained and improved as requirements and technologies evolve
Identify and implement opportunities for efficiencies within your department (and the wider agency)
Desired skills & experience
A minimum of 3 years in a senior technical/development/leadership role
At least 3 years experience working in a fast paced agency environment
You will need to have exceptional people management and influencing skills and be a truly inspirational leader, building capability across the organisation and taking forward our culture of innovation, brilliance and collaboration.
Proven track record of establishing and delivering a vision. Essentially ensuring visions become reality.
A thorough technical understanding of modern web and digital development processes
A passion for doing things right with a fastidious attention to detail
Excellence in understanding web standards, web accessibility and website performance optimisation
Understanding and a passion for modern evolving tech beyond the web – e.g. Artificial intelligence, IoT, VR/AR etc
Experience of open source web technologies and content management systems at an enterprise level including WordPress, Drupal and Laravel
Experience of working with (and building) APIs to integrate platforms, including CRM, marketing automation platforms and other back-office systems
Excellent knowledge of modern cloud based web infrastructure – including PaaS and IaaS platforms, DNS management, SSL certificates and associated DevOps workflows
An understanding and appreciation of different development methodologies
An appreciation of UI, UX and the importance of digital design, including reviewing design concepts to ensure their technical feasibility
A can do attitude that thrives on solving problems
Excellent written, oral and presentation skills
Beneficial skills & experience
An understanding of modern Headless CMS and their suitability across systems including static sites and the Jamstack movement
Experience using .NET and associated CMS including Umbraco, Kentico and Sitecore
Experience with modern JavaScript frameworks including the React and Vue ecosystems
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
May 12, 2021
Full time
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Firewall Engineer - Leeds
6 month contract - £400.00-£450.00 per day
The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Skills Required:
*
Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred.
*
Checkpoint Firewall experience including HA , Virtual Systems and vSec
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Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues.
*
Experience in tranisitoning network/firewall services from third party to inhouse
*
WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route
*
ASA firewall experience including multiple contexts and HA
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Experience in Azure and AWS firewall and configuration
*
Proficient in Network configuration and administration
*
Proficient with network protocols and networking technologies and with system, security, and network monitoring tools.
*
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
*
Flexible and agile attitude in respect to responsibilities and change.
*
Adaptable to changes that maybe in and out of their control.
*
Excellent written and verbal communication skills.
*
Uses a modern standards approach throughout automation and testing.
*
Proficient in building and supporting cloud environments
*
Working knowledge of security devices, ability to learn new technologies on the job.
*
Working knowledge of Iaas, PaaS, SaaS and Cloud technologies.
*
Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services.
*
Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
Oct 29, 2018
Firewall Engineer - Leeds
6 month contract - £400.00-£450.00 per day
The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Skills Required:
*
Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred.
*
Checkpoint Firewall experience including HA , Virtual Systems and vSec
*
Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues.
*
Experience in tranisitoning network/firewall services from third party to inhouse
*
WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route
*
ASA firewall experience including multiple contexts and HA
*
Experience in Azure and AWS firewall and configuration
*
Proficient in Network configuration and administration
*
Proficient with network protocols and networking technologies and with system, security, and network monitoring tools.
*
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
*
Flexible and agile attitude in respect to responsibilities and change.
*
Adaptable to changes that maybe in and out of their control.
*
Excellent written and verbal communication skills.
*
Uses a modern standards approach throughout automation and testing.
*
Proficient in building and supporting cloud environments
*
Working knowledge of security devices, ability to learn new technologies on the job.
*
Working knowledge of Iaas, PaaS, SaaS and Cloud technologies.
*
Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services.
*
Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
Oct 29, 2018
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support.
JOB SUMMARY
* To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement.
JOB RESPONSIBILITIES
* Support customers with diverse enquiries and provide quality information at all times.
* Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes).
* Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate.
* Achieve ambitious and testing sla’s
* Working with customers, third parties and internal departments to diagnose and resolve issues.
Soft Skills
* An emotionally intelligent and highly empathic communicator
* A logical and methodical approach to problem diagnosis and resolution.
* Common sense
* Resilient, self-motivated, with an outstanding work ethic
* Calm, methodical and persistent, especially under pressure
* Process orientated with a meticulous eye for detail
* Analytical with the ability to turn insight into action
* Adaptable and flexible
* Commercially aware
Experience and Qualifications
The ideal candidate would have:
* At least two years’ experience in a Service Delivery or Technical Support or 1st line role
* A demonstrable understanding of computers, with a focus on Windows servers and networks
* Good understanding of browsers and their behaviour
* Experience of networking and VPNs
* Basic knowledge of MSSQL is desirable
* Understanding of diagnosis steps using MS Command Prompt
* Understanding of Linux/Unix (command line) would be an advantage
Oct 29, 2018
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support.
JOB SUMMARY
* To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement.
JOB RESPONSIBILITIES
* Support customers with diverse enquiries and provide quality information at all times.
* Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes).
* Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate.
* Achieve ambitious and testing sla’s
* Working with customers, third parties and internal departments to diagnose and resolve issues.
Soft Skills
* An emotionally intelligent and highly empathic communicator
* A logical and methodical approach to problem diagnosis and resolution.
* Common sense
* Resilient, self-motivated, with an outstanding work ethic
* Calm, methodical and persistent, especially under pressure
* Process orientated with a meticulous eye for detail
* Analytical with the ability to turn insight into action
* Adaptable and flexible
* Commercially aware
Experience and Qualifications
The ideal candidate would have:
* At least two years’ experience in a Service Delivery or Technical Support or 1st line role
* A demonstrable understanding of computers, with a focus on Windows servers and networks
* Good understanding of browsers and their behaviour
* Experience of networking and VPNs
* Basic knowledge of MSSQL is desirable
* Understanding of diagnosis steps using MS Command Prompt
* Understanding of Linux/Unix (command line) would be an advantage
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich
My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended.
To apply for this position please send a up to date CV to Nikki at
STR Limited is acting as an Employment Business in relation to this vacancy
Oct 29, 2018
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich
My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended.
To apply for this position please send a up to date CV to Nikki at
STR Limited is acting as an Employment Business in relation to this vacancy
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems.
As the Network Engineer, you will be responsible for:
* Maintaining the Core IT Infrastructure
* 2nd and 3rd Line Technical Support
* Contributing to the design of network architecture
* Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling
* Monitoring an maintaining network stability
The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures.
* Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory
* Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs
* Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable
* Degree in an IT related subject would be highly desirable
In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
Oct 29, 2018
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems.
As the Network Engineer, you will be responsible for:
* Maintaining the Core IT Infrastructure
* 2nd and 3rd Line Technical Support
* Contributing to the design of network architecture
* Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling
* Monitoring an maintaining network stability
The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures.
* Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory
* Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs
* Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable
* Degree in an IT related subject would be highly desirable
In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites
Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set.
The successful IT Customer Service Manager demonstrate
* Citrix/VMware experience
* Strong Experience leading and managing a technical support team with clients based across a wide geographic area.
* Demonstrated experience of working within ITIL process framework.
* You’ll need to be comfortable ion a customer facing role
* IT Service Management platform experience, design & configuration.
* Experience of working in or providing service to a wide European or Global customer base.
* Experience of designing and implementing service functions or and improving existing services.
* Network management & monitoring technologies.
* Strong Vendor Management
* Its desirable that you have knowledge or experience of delivering support to the medical sector
The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix
This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
Oct 29, 2018
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites
Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set.
The successful IT Customer Service Manager demonstrate
* Citrix/VMware experience
* Strong Experience leading and managing a technical support team with clients based across a wide geographic area.
* Demonstrated experience of working within ITIL process framework.
* You’ll need to be comfortable ion a customer facing role
* IT Service Management platform experience, design & configuration.
* Experience of working in or providing service to a wide European or Global customer base.
* Experience of designing and implementing service functions or and improving existing services.
* Network management & monitoring technologies.
* Strong Vendor Management
* Its desirable that you have knowledge or experience of delivering support to the medical sector
The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix
This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Oct 29, 2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Technical Support Executive
£22,000 - £28,000 (Dependent upon experience)
Monmouth
Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team.
As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.
Key Responsibilities:
* Liaise with customers to help diagnose problems
* Resolve problems directly where possible
* Log issues with appropriate channels
* Maintain ongoing communications with customers until resolution
Key Skills:
* Proven experience working with a technical support role
* Superb customer service skills
* A sound understanding of Windows (XP through to Win10)
* Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs
* Linux experience would be desirable
Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
Oct 29, 2018
Technical Support Executive
£22,000 - £28,000 (Dependent upon experience)
Monmouth
Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team.
As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.
Key Responsibilities:
* Liaise with customers to help diagnose problems
* Resolve problems directly where possible
* Log issues with appropriate channels
* Maintain ongoing communications with customers until resolution
Key Skills:
* Proven experience working with a technical support role
* Superb customer service skills
* A sound understanding of Windows (XP through to Win10)
* Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs
* Linux experience would be desirable
Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
Oct 29, 2018
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Hours: Monday - Friday (9.00am - 17.30pm)
Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App
The Opportunity
Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat.
They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product.
The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role.
The Company
Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving.
They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events.
Requirements
* Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work
* Exceptional customer service skills, and the ability to build a rapport with customers
* Excellent telephone manner
* Experience of working in a B2B role
* Organised, with the ability to work well under pressure and efficiently solve problems
* Willing to occasionally travel within the UK to attend company meetings
* Friendly, enthusiastic, and professional with a genuine interest in the company
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
Oct 29, 2018
Hours: Monday - Friday (9.00am - 17.30pm)
Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App
The Opportunity
Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat.
They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product.
The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role.
The Company
Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving.
They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events.
Requirements
* Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work
* Exceptional customer service skills, and the ability to build a rapport with customers
* Excellent telephone manner
* Experience of working in a B2B role
* Organised, with the ability to work well under pressure and efficiently solve problems
* Willing to occasionally travel within the UK to attend company meetings
* Friendly, enthusiastic, and professional with a genuine interest in the company
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Oct 29, 2018
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Network Administrator
We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire.
This role is typically working Monday – Friday, 09.00 – 17.00.
About The Job:
Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems.
You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager.
You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently
Key Responsibilities:
To assist the IT Manager in overseeing the administration and maintenance of the company network.
To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities.
To assist the IT Manager in overseeing the administration of email servers for company-wide email.
To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems.
To provide hardware additions, upgrades and reconfigurations as necessary.
To maintain site licenses for department/organization.
Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements
Provide administrative and technical support for printing and reprographics.
Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts
To provide technical support for appropriate department Audio/Video equipment.
Essential Experience Skills & Qualifications
Experience in a network admin role.
Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10
Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial.
Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls.
Willingness to travel semi-regularly (inc. nights away)
Remuneration Package
The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations.
About Kisimul Group
Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour.
Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.
Kisimul is committed to valuing diversity and promoting equality for all
All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer.
To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
Oct 29, 2018
Network Administrator
We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire.
This role is typically working Monday – Friday, 09.00 – 17.00.
About The Job:
Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems.
You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager.
You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently
Key Responsibilities:
To assist the IT Manager in overseeing the administration and maintenance of the company network.
To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities.
To assist the IT Manager in overseeing the administration of email servers for company-wide email.
To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems.
To provide hardware additions, upgrades and reconfigurations as necessary.
To maintain site licenses for department/organization.
Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements
Provide administrative and technical support for printing and reprographics.
Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts
To provide technical support for appropriate department Audio/Video equipment.
Essential Experience Skills & Qualifications
Experience in a network admin role.
Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10
Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial.
Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls.
Willingness to travel semi-regularly (inc. nights away)
Remuneration Package
The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations.
About Kisimul Group
Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour.
Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.
Kisimul is committed to valuing diversity and promoting equality for all
All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer.
To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
