Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Suffolk County Council, Ipswich IP3 9SJ
Up to £34,373 per annum (pro rata if part time)
37 hours per week (part time working may be considered for this role)
Permanent
Closing date: 11.30pm, 17 April 2022.
Reference: 4103
We are committed to flexible working , so please read the Job and Person Profile to find out about the types of flexible or part time working available for this role.
We have a great opportunity to join Suffolk Fire and Rescue Service as a Fire ICT Systems Engineer . You will based at Ipswich East Fire Station, with hybrid working options, with travel to all thirty-five fire stations across Suffolk and Combined Fire Control in Cambridgeshire, when required.
Are you passionate about ICT, software, and technology?
Would you like to develop a career in ICT in an exciting and dynamic emergency services environment?
We are looking for an enthusiastic person to join our small multi-skilled Fire ICT team to help us meet the increasing demands for technology within our innovative Fire and Rescue Service.
Systems you deliver and support will be used by operational crews and other fire personnel to deliver emergency and day-to-day services to the public.
We offer a 24/7 service and you will participate in an on call rota working 1 week in 3 outside of office hours providing support for essential systems.
Participation would only start once competent and training has been completed.
You will:
have the opportunity to work with a range of exciting technologies and infrastructure
work on the Service Desk, recording and investigating cases, as well as being involved in delivering solutions and developing new work
use a range of tools and techniques to resolve issues, from network analysis software to hands-on building of racks and servers
actively seek to gain knowledge in the various disciplines, including knowledge transfer from other employees.
You will be:
self-motivated with a passion to learn and develop your skills
enthusiastic with a commitment to customer service and finding solutions
hands-on and flexible in your approach
able to work independently and as part of the team.
You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.
Why choose us?
You should choose Suffolk County Council because you will:
be part of an inclusive and diverse team
join an innovative, supportive and positive working environment, with a focus on wellbeing and personal development
receive the offer of flexible working options to support you, your work-life balance and your career
work in a professional office environment with free parking on a fire station supporting hybrid/remote working
have access to varied staff benefits schemes and discounted public transport, support networks and representative bodies
receive a generous annual leave entitlement and contributory pension scheme
gain access to exciting training and development opportunities, including a Pluralsight professional subscription
be encouraged to take regular time to develop and improve your skillset.
This post will suit an experienced developer with a passion for innovation and all things technology. The position will give you the ability to manage their own workload whilst contributing to making a positive difference to our community.
Travelling requirements for your role:
We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.
To find out more
For an informal discussion about this role, please contact Laurie Page , Fire ICT Support Manager on (01473) 260570 during office hours.
How to apply
To apply, please visit our website:
https://www.suffolkjobsdirect.org/#en/sites/CX_1004/job/4103
Closing date: 11.30pm, 17 April 2022.
Due to the continued situation relating to COVID-19 and reduced occupancy in our buildings we are starting to explore and trial new hybrid and remote working practices. If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed above.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Mar 30, 2022
Full time
Suffolk County Council, Ipswich IP3 9SJ
Up to £34,373 per annum (pro rata if part time)
37 hours per week (part time working may be considered for this role)
Permanent
Closing date: 11.30pm, 17 April 2022.
Reference: 4103
We are committed to flexible working , so please read the Job and Person Profile to find out about the types of flexible or part time working available for this role.
We have a great opportunity to join Suffolk Fire and Rescue Service as a Fire ICT Systems Engineer . You will based at Ipswich East Fire Station, with hybrid working options, with travel to all thirty-five fire stations across Suffolk and Combined Fire Control in Cambridgeshire, when required.
Are you passionate about ICT, software, and technology?
Would you like to develop a career in ICT in an exciting and dynamic emergency services environment?
We are looking for an enthusiastic person to join our small multi-skilled Fire ICT team to help us meet the increasing demands for technology within our innovative Fire and Rescue Service.
Systems you deliver and support will be used by operational crews and other fire personnel to deliver emergency and day-to-day services to the public.
We offer a 24/7 service and you will participate in an on call rota working 1 week in 3 outside of office hours providing support for essential systems.
Participation would only start once competent and training has been completed.
You will:
have the opportunity to work with a range of exciting technologies and infrastructure
work on the Service Desk, recording and investigating cases, as well as being involved in delivering solutions and developing new work
use a range of tools and techniques to resolve issues, from network analysis software to hands-on building of racks and servers
actively seek to gain knowledge in the various disciplines, including knowledge transfer from other employees.
You will be:
self-motivated with a passion to learn and develop your skills
enthusiastic with a commitment to customer service and finding solutions
hands-on and flexible in your approach
able to work independently and as part of the team.
You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.
Why choose us?
You should choose Suffolk County Council because you will:
be part of an inclusive and diverse team
join an innovative, supportive and positive working environment, with a focus on wellbeing and personal development
receive the offer of flexible working options to support you, your work-life balance and your career
work in a professional office environment with free parking on a fire station supporting hybrid/remote working
have access to varied staff benefits schemes and discounted public transport, support networks and representative bodies
receive a generous annual leave entitlement and contributory pension scheme
gain access to exciting training and development opportunities, including a Pluralsight professional subscription
be encouraged to take regular time to develop and improve your skillset.
This post will suit an experienced developer with a passion for innovation and all things technology. The position will give you the ability to manage their own workload whilst contributing to making a positive difference to our community.
Travelling requirements for your role:
We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.
To find out more
For an informal discussion about this role, please contact Laurie Page , Fire ICT Support Manager on (01473) 260570 during office hours.
How to apply
To apply, please visit our website:
https://www.suffolkjobsdirect.org/#en/sites/CX_1004/job/4103
Closing date: 11.30pm, 17 April 2022.
Due to the continued situation relating to COVID-19 and reduced occupancy in our buildings we are starting to explore and trial new hybrid and remote working practices. If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed above.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Mar 22, 2022
Full time
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
Nov 10, 2021
Full time
Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
--------------------
We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
RESPONSIBILITIES
Planning, specification, installation, configuration, operation, and maintenance of various I.T. hardware, including laptops, desktops, printers, routers, switches, firewalls;
Ensure that the systems are kept up to date with the latest bug fixes, patches, updates, and virus definitions;
Perform regular security monitoring to identify any possible intrusions or virus outbreaks;
Maintain licensing for all software and systems;
Effective provisioning of systems (hardware and software) and related infrastructure;
Develop and maintain installation and configuration procedures including network topology documentation & diagrams;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and departments
Asset Register management
Budget submission and control for hardware for the entire business
Stay current with technological developments in systems administration technology and recommends ways to take advantage of new technology.’
Provide advice and knowledge to colleagues to enable the achievement of objectives;
Provide support for and mentor 1 st line support.
Provide occasional implementation and integration support with our client’s 3rd party systems, often with some level of client interaction.
SKILLS & KNOWLEDGE
ESSENTIAL
Minimum 2-3 years 2nd/3rd Line I.T. experience
Good working knowledge of networks, including Lan and Wan
Firewall administration and troubleshooting
Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Experience with PowerShell
Troubleshooting VPN clients
Strong skills with laptop and desktop hardware
Strong skills with common operating systems and software
DESIREABLE
Working knowledge of Azure administration
Working knowledge of Microsoft Endpoint Manager
Experience of IP-Sec site to site tunnels
Relevant certifications or qualifications
An appreciation of data security
About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
Nov 09, 2021
Full time
About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
Sep 01, 2021
Full time
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
We are looking for either a Technical Director or Technical Lead to join our team.
You could be an experienced Technical Director looking for your next challenge in a fast growing agency or, a Senior Developer or Technical Lead looking for the next step up. The spec below is for the full Technical Director role however we're interested in hearing from those who aspire to a role of this kind but may not quite hit all of the criteria at this stage. The bullets in bold are what we would be looking for in A Technical Director but as a technical Lead we would not expect you to have this level of experience. if you think this is you - we suggest you respond with a covering letter / email along with your CV to explain why you think you could be right for this role or to grow into this role.
Responsibilities
Setting, driving and managing the technical direction of the agency at a senior level – being responsible for research and development into the latest digital, web and marketing technologies e.g. AI, AR, IoT, automation and personalisation
Leading the development team – providing mentorship and leadership to the internal team, conducting 1-2-1/review/appraisal sessions and setting goals
Recommending technical solutions to fit clients needs and requirements across all area of the business – scoping, documenting and overseeing delivery
Having overall responsibility for the technical output of the agency
Understanding the commercial aspects of technical delivery and ensuring projects are delivered profitability – including estimating, quoting and associated technical documentation
Resource scheduling of the internal technical team and ability to scale resource using external sources as and when required
Identifying commercial opportunities and contributing to the growth of the agency through the continued development, use and selection of innovative technologies
Identifying and developing partner relations with other consultants and agencies (both within the UK and overseas) to help strengthen and broaden our technical offering and ensure we manage projects profitably.
Being a technical point of contact throughout the agency – communicating with internal teams, liaising with clients and representing the agency during new business opportunities
Liaising with hosting providers and technical suppliers, being the first port of call if problems arise (occasionally outside of core business hours when the situation demands)
Ensuring effective and consistent workflows and communications between Studio and Account Management and your development team are implemented, maintained and improved as requirements and technologies evolve
Identify and implement opportunities for efficiencies within your department (and the wider agency)
Desired skills & experience
A minimum of 3 years in a senior technical/development/leadership role
At least 3 years experience working in a fast paced agency environment
You will need to have exceptional people management and influencing skills and be a truly inspirational leader, building capability across the organisation and taking forward our culture of innovation, brilliance and collaboration.
Proven track record of establishing and delivering a vision. Essentially ensuring visions become reality.
A thorough technical understanding of modern web and digital development processes
A passion for doing things right with a fastidious attention to detail
Excellence in understanding web standards, web accessibility and website performance optimisation
Understanding and a passion for modern evolving tech beyond the web – e.g. Artificial intelligence, IoT, VR/AR etc
Experience of open source web technologies and content management systems at an enterprise level including WordPress, Drupal and Laravel
Experience of working with (and building) APIs to integrate platforms, including CRM, marketing automation platforms and other back-office systems
Excellent knowledge of modern cloud based web infrastructure – including PaaS and IaaS platforms, DNS management, SSL certificates and associated DevOps workflows
An understanding and appreciation of different development methodologies
An appreciation of UI, UX and the importance of digital design, including reviewing design concepts to ensure their technical feasibility
A can do attitude that thrives on solving problems
Excellent written, oral and presentation skills
Beneficial skills & experience
An understanding of modern Headless CMS and their suitability across systems including static sites and the Jamstack movement
Experience using .NET and associated CMS including Umbraco, Kentico and Sitecore
Experience with modern JavaScript frameworks including the React and Vue ecosystems
Jun 28, 2021
Full time
We are looking for either a Technical Director or Technical Lead to join our team.
You could be an experienced Technical Director looking for your next challenge in a fast growing agency or, a Senior Developer or Technical Lead looking for the next step up. The spec below is for the full Technical Director role however we're interested in hearing from those who aspire to a role of this kind but may not quite hit all of the criteria at this stage. The bullets in bold are what we would be looking for in A Technical Director but as a technical Lead we would not expect you to have this level of experience. if you think this is you - we suggest you respond with a covering letter / email along with your CV to explain why you think you could be right for this role or to grow into this role.
Responsibilities
Setting, driving and managing the technical direction of the agency at a senior level – being responsible for research and development into the latest digital, web and marketing technologies e.g. AI, AR, IoT, automation and personalisation
Leading the development team – providing mentorship and leadership to the internal team, conducting 1-2-1/review/appraisal sessions and setting goals
Recommending technical solutions to fit clients needs and requirements across all area of the business – scoping, documenting and overseeing delivery
Having overall responsibility for the technical output of the agency
Understanding the commercial aspects of technical delivery and ensuring projects are delivered profitability – including estimating, quoting and associated technical documentation
Resource scheduling of the internal technical team and ability to scale resource using external sources as and when required
Identifying commercial opportunities and contributing to the growth of the agency through the continued development, use and selection of innovative technologies
Identifying and developing partner relations with other consultants and agencies (both within the UK and overseas) to help strengthen and broaden our technical offering and ensure we manage projects profitably.
Being a technical point of contact throughout the agency – communicating with internal teams, liaising with clients and representing the agency during new business opportunities
Liaising with hosting providers and technical suppliers, being the first port of call if problems arise (occasionally outside of core business hours when the situation demands)
Ensuring effective and consistent workflows and communications between Studio and Account Management and your development team are implemented, maintained and improved as requirements and technologies evolve
Identify and implement opportunities for efficiencies within your department (and the wider agency)
Desired skills & experience
A minimum of 3 years in a senior technical/development/leadership role
At least 3 years experience working in a fast paced agency environment
You will need to have exceptional people management and influencing skills and be a truly inspirational leader, building capability across the organisation and taking forward our culture of innovation, brilliance and collaboration.
Proven track record of establishing and delivering a vision. Essentially ensuring visions become reality.
A thorough technical understanding of modern web and digital development processes
A passion for doing things right with a fastidious attention to detail
Excellence in understanding web standards, web accessibility and website performance optimisation
Understanding and a passion for modern evolving tech beyond the web – e.g. Artificial intelligence, IoT, VR/AR etc
Experience of open source web technologies and content management systems at an enterprise level including WordPress, Drupal and Laravel
Experience of working with (and building) APIs to integrate platforms, including CRM, marketing automation platforms and other back-office systems
Excellent knowledge of modern cloud based web infrastructure – including PaaS and IaaS platforms, DNS management, SSL certificates and associated DevOps workflows
An understanding and appreciation of different development methodologies
An appreciation of UI, UX and the importance of digital design, including reviewing design concepts to ensure their technical feasibility
A can do attitude that thrives on solving problems
Excellent written, oral and presentation skills
Beneficial skills & experience
An understanding of modern Headless CMS and their suitability across systems including static sites and the Jamstack movement
Experience using .NET and associated CMS including Umbraco, Kentico and Sitecore
Experience with modern JavaScript frameworks including the React and Vue ecosystems
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
May 12, 2021
Full time
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
H3O Digital
Oxford Street London (regular travel to Bristol)
Role: Tester and Test Manager
Internal Reference: ROLE1010/1011
Department : Technical Excellence Capability Centre (TECC)
Location(s): London based, with regular paid travel to Bristol area
Position Type: Permanent
Hours of Work: Full Time (37.5 hours per week)
Salary : £40,000-£60,000 DOE
Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions.
This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems.
As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications.
To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio).
You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development.
Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration.
These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field!
The role is full time permanent and based in London with occasional travel to Bristol area (paid).
Deadline date: 5th May 2021
Apr 14, 2021
Full time
Role: Tester and Test Manager
Internal Reference: ROLE1010/1011
Department : Technical Excellence Capability Centre (TECC)
Location(s): London based, with regular paid travel to Bristol area
Position Type: Permanent
Hours of Work: Full Time (37.5 hours per week)
Salary : £40,000-£60,000 DOE
Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions.
This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems.
As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications.
To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio).
You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development.
Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration.
These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field!
The role is full time permanent and based in London with occasional travel to Bristol area (paid).
Deadline date: 5th May 2021
The University of Suffolk are currently recruiting for an experienced IT Technician to join The School of Engineering, Arts, Science and Technology (EAST). EAST offers an expanding and interesting environment, with a number of key projects being delivered during 2021/22. The flagship is the new DigiTech Centre based at Adastral Park in Martlesham, an exciting local partnership with BT. This role will primarily be based at the DigiTech, with other work and attendance at the main University Waterfront campus in Ipswich.
This role will work closely with academics, external partners, support staff and students to ensure that all teaching, learning and laboratory spaces can support and enhance the combined teaching and research requirements. As well as this, the role will also collaborate closely with the University’s central IT Services to deliver services for the School and work with external technology partners and specialist resources.
Whilst the focus is on first and mostly second line support, the ability to stretch across more technical challenges and work in partnership with other resources to deliver solutions is key. To be successful in this you will have experience in the configuration, delivery and support of large infrastructure, desktop and device deployments. You will also have excellent customer focus and engagement skills.
Closing date: Wednesday 5 May 2021.
Interview date: Friday 21 May 2021.
To see the full job particulars and details of how to apply, please visit our website at www.uos.ac.uk/jobs
We are actively committed to growing and supporting a diverse workforce and welcome applications from all backgrounds and communities. We particularly welcome applications from black and ethnic minority candidates and from candidates with a disability who are currently under-represented within our workforce.
We consider flexible working requests for all our vacancies.
Apr 09, 2021
Full time
The University of Suffolk are currently recruiting for an experienced IT Technician to join The School of Engineering, Arts, Science and Technology (EAST). EAST offers an expanding and interesting environment, with a number of key projects being delivered during 2021/22. The flagship is the new DigiTech Centre based at Adastral Park in Martlesham, an exciting local partnership with BT. This role will primarily be based at the DigiTech, with other work and attendance at the main University Waterfront campus in Ipswich.
This role will work closely with academics, external partners, support staff and students to ensure that all teaching, learning and laboratory spaces can support and enhance the combined teaching and research requirements. As well as this, the role will also collaborate closely with the University’s central IT Services to deliver services for the School and work with external technology partners and specialist resources.
Whilst the focus is on first and mostly second line support, the ability to stretch across more technical challenges and work in partnership with other resources to deliver solutions is key. To be successful in this you will have experience in the configuration, delivery and support of large infrastructure, desktop and device deployments. You will also have excellent customer focus and engagement skills.
Closing date: Wednesday 5 May 2021.
Interview date: Friday 21 May 2021.
To see the full job particulars and details of how to apply, please visit our website at www.uos.ac.uk/jobs
We are actively committed to growing and supporting a diverse workforce and welcome applications from all backgrounds and communities. We particularly welcome applications from black and ethnic minority candidates and from candidates with a disability who are currently under-represented within our workforce.
We consider flexible working requests for all our vacancies.
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
Jan 22, 2021
Full time
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
British Film Institute ( BFI )
London, United Kingdom
Application Support Manager
2 Year Fixed Term Contract
We are looking for an Application Support Manager to provide critical support to key business applications across the BFI, providing a single point of contact and centre of technical expertise across a diverse portfolio of BFI business applications.
Key Responsibilities
Work in unison with the Application Delivery Manager to advise on technical opportunities or developments related to business systems
Support all users and work closely with BFI’s IT Service Desk prioritising work with third party suppliers to ensure resolution of issues with minimum downtime.
To be aware of our maintenance, backup and disaster recovery plans in place and verifying their operational success if required.
You will have extensive knowledge of and experience with information management, software systems, database design, development and support. You will also have excellent knowledge of SQL and .net technologies and the ability to discuss software issues in industry standard language.
The role is predominantly based at BFI Stephen Street, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future.
You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others.
Further details about the post can be obtained in attachments to the left.
The closing date for applications is Monday 1 February 2021
First interviews will be held on Thursday 11 February 2021
Futher details about the post can be obtained by visiting https://www.bfi.org.uk/jobs-opportunities
Jan 18, 2021
Full time
Application Support Manager
2 Year Fixed Term Contract
We are looking for an Application Support Manager to provide critical support to key business applications across the BFI, providing a single point of contact and centre of technical expertise across a diverse portfolio of BFI business applications.
Key Responsibilities
Work in unison with the Application Delivery Manager to advise on technical opportunities or developments related to business systems
Support all users and work closely with BFI’s IT Service Desk prioritising work with third party suppliers to ensure resolution of issues with minimum downtime.
To be aware of our maintenance, backup and disaster recovery plans in place and verifying their operational success if required.
You will have extensive knowledge of and experience with information management, software systems, database design, development and support. You will also have excellent knowledge of SQL and .net technologies and the ability to discuss software issues in industry standard language.
The role is predominantly based at BFI Stephen Street, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future.
You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus many others.
Further details about the post can be obtained in attachments to the left.
The closing date for applications is Monday 1 February 2021
First interviews will be held on Thursday 11 February 2021
Futher details about the post can be obtained by visiting https://www.bfi.org.uk/jobs-opportunities
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Mathematical Institute, University of Oxford
Andrew Wiles Building, Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
Feb 21, 2020
Full time
Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team?
If so, we would like to hear from you.
The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system.
This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly.
If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548.
Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date.
The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week)
Salary: £31,153 - £36,169 per annum
Location: Canary Wharf, London
Ref No: USL314
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer!
As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors.
You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our job vacancies page http://jobs.sunderland.ac.uk/USL314 or by clicking the apply button below.
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .
Closing Date: 26 January 2020, midnight
Interviews: TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Jan 02, 2020
Full time
Full Time (37 hours per week for nominal purposes)
Salary: £36,961 - £44,352 per annum
Location: Canary Wharf, London
Ref No: USL312
Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!
As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.
You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.
At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access.
If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312
For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk
Closing Date: Sunday, 19 January 2020 at midnight
Interviews:TBC
Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System. Should you therefore require further information, please visit the Home Office website www.gov.uk
Devon and Cornwall Police
Devon & Cornwall Police Headquarters, Middlemoor, Exeter or Dorset Police Headquarters, Winfrith, Dorset
Applications are invited for 2 posts of ICT Technical Architect. These posts can be based at Dorset Police’s HQ at Winfrith, near Dorchester or Devon and Cornwall Police Headquarters at Middlemoor, Exeter.
The commencing salary is £39,705 rising by yearly increments to a maximum of £43,779 per annum. This post does not attract allowances. This post attracts flexi time.
These posts are based on 37 hours per week but we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
The primary responsibility will be to act as the Principal Design/Technical Lead, providing the link between managers, designers, developers and users on all aspects of design and architectural alignment supporting the future development and sustainability of Alliance ICT and ensuring that we can meet the demands of digital policing. The architects will deliver a consistent approach to project design and implementation, whilst ensuring a robust and dependable network infrastructure is maintained.
For further details or an informal discussion please contact Gary Gillard, ICT Strategy Manager on 07739 777461 or email at Gary.GILLARD@devonandcornwall.pnn.police.uk alternatively contact Head of ICT Andy Bennington on 01202 006084 or email at Andy.Bennington@dorset.pnn.police.uk
If you are interested further details of this role, relevant application form and associated documents, can be found by visiting our website .
Closing date for completed applications is 30 August 2019
CVs will not be accepted.
Aug 01, 2019
Full time
Applications are invited for 2 posts of ICT Technical Architect. These posts can be based at Dorset Police’s HQ at Winfrith, near Dorchester or Devon and Cornwall Police Headquarters at Middlemoor, Exeter.
The commencing salary is £39,705 rising by yearly increments to a maximum of £43,779 per annum. This post does not attract allowances. This post attracts flexi time.
These posts are based on 37 hours per week but we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
The primary responsibility will be to act as the Principal Design/Technical Lead, providing the link between managers, designers, developers and users on all aspects of design and architectural alignment supporting the future development and sustainability of Alliance ICT and ensuring that we can meet the demands of digital policing. The architects will deliver a consistent approach to project design and implementation, whilst ensuring a robust and dependable network infrastructure is maintained.
For further details or an informal discussion please contact Gary Gillard, ICT Strategy Manager on 07739 777461 or email at Gary.GILLARD@devonandcornwall.pnn.police.uk alternatively contact Head of ICT Andy Bennington on 01202 006084 or email at Andy.Bennington@dorset.pnn.police.uk
If you are interested further details of this role, relevant application form and associated documents, can be found by visiting our website .
Closing date for completed applications is 30 August 2019
CVs will not be accepted.
We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the Academy’s charitable mission.
The Organisation
The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.
https://www.humanitarianleadershipacademy.org/
https://www.kayaconnect.org/
The Role
As LMS Support Specialist, you will:
Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.
The Person
To be successful you will have experience in administration of a Learning Management System (LMS) – preferably Moodle or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.
To apply please visit our website or click Here.
Closing date: Sunday 14th July 2019
Jun 18, 2019
Full time
We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the Academy’s charitable mission.
The Organisation
The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.
https://www.humanitarianleadershipacademy.org/
https://www.kayaconnect.org/
The Role
As LMS Support Specialist, you will:
Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.
The Person
To be successful you will have experience in administration of a Learning Management System (LMS) – preferably Moodle or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.
To apply please visit our website or click Here.
Closing date: Sunday 14th July 2019
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
Apr 30, 2019
Full time
Job Description:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:
Primary escalation point for all client hardware and software related needs
Support client related operational tasks
New client hardware imaging and deployments
Application deployments and upgrades
Windows XP/7/10 operating system support
Business productivity and manufacturing application support
Microsoft Office 2007/2010/2013/2016 etc
ProE
Site level Active Directory object management
User, group and computer object management
Support of Office 365 / Exchange Online related tasks
Support of remote users
Basic Windows server support
Javalin ERP (currently running)
Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK
After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.
Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment.
IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office!
Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient.
All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments.
Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise.
In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.
You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK.
Does this sound like something you could get involved with? If so, apply today!
Apr 15, 2019
Full time
Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment.
IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office!
Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient.
All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments.
Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise.
In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.
You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK.
Does this sound like something you could get involved with? If so, apply today!
Valuation Tribunal Service
Leman Street, London E1 8EU, UK
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Feb 20, 2019
Full time
An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do.
This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include:
Ensuring our business developments are supported by appropriate IT solutions;
providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters;
maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals;
developing expertise in IT/IS systems and acting as a resource and provider of expertise to users.
In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint.
So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services.
Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below.
Application details:
To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the job description and person specification . We need to receive this by no later than 5pm on Thursday 14 March 2019.
Please email your application documents to: recruitment@valuationtribunal.gov.uk
The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds .
Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.
Ravensbourne University London
Greenwich, London, UK
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Feb 04, 2019
Full time
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Firewall Engineer - Leeds
6 month contract - £400.00-£450.00 per day
The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Skills Required:
*
Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred.
*
Checkpoint Firewall experience including HA , Virtual Systems and vSec
*
Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues.
*
Experience in tranisitoning network/firewall services from third party to inhouse
*
WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route
*
ASA firewall experience including multiple contexts and HA
*
Experience in Azure and AWS firewall and configuration
*
Proficient in Network configuration and administration
*
Proficient with network protocols and networking technologies and with system, security, and network monitoring tools.
*
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
*
Flexible and agile attitude in respect to responsibilities and change.
*
Adaptable to changes that maybe in and out of their control.
*
Excellent written and verbal communication skills.
*
Uses a modern standards approach throughout automation and testing.
*
Proficient in building and supporting cloud environments
*
Working knowledge of security devices, ability to learn new technologies on the job.
*
Working knowledge of Iaas, PaaS, SaaS and Cloud technologies.
*
Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services.
*
Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
Oct 29, 2018
Firewall Engineer - Leeds
6 month contract - £400.00-£450.00 per day
The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Skills Required:
*
Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred.
*
Checkpoint Firewall experience including HA , Virtual Systems and vSec
*
Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues.
*
Experience in tranisitoning network/firewall services from third party to inhouse
*
WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route
*
ASA firewall experience including multiple contexts and HA
*
Experience in Azure and AWS firewall and configuration
*
Proficient in Network configuration and administration
*
Proficient with network protocols and networking technologies and with system, security, and network monitoring tools.
*
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
*
Flexible and agile attitude in respect to responsibilities and change.
*
Adaptable to changes that maybe in and out of their control.
*
Excellent written and verbal communication skills.
*
Uses a modern standards approach throughout automation and testing.
*
Proficient in building and supporting cloud environments
*
Working knowledge of security devices, ability to learn new technologies on the job.
*
Working knowledge of Iaas, PaaS, SaaS and Cloud technologies.
*
Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services.
*
Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
Oct 29, 2018
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them.
Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration
Location: Staffordshire, B79
Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc).
This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners.
The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals.
Primary Responsibilities
Technical Support for Pre and Post Sales Consultancy Projects
* CAD Data Translation and Migration
* Process Automation
* Supporting preparation for customer demonstrations
Pre-Sales Technical Support
* Supporting preparation and delivery of customer demonstrations
* Technical support to Sales
* Building of content for solution propositions
Post Sales Technical Support
* Delivering and implementing solutions that the application consultant has designed.
* Supporting resolution to customer issues presented by the customer support helpdesk
Product Champion Activities
* Gathering and validating new requirements
* Managing the QA Test process
* Managing the release of products
Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential.
Please click “apply now” for more details
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support.
JOB SUMMARY
* To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement.
JOB RESPONSIBILITIES
* Support customers with diverse enquiries and provide quality information at all times.
* Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes).
* Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate.
* Achieve ambitious and testing sla’s
* Working with customers, third parties and internal departments to diagnose and resolve issues.
Soft Skills
* An emotionally intelligent and highly empathic communicator
* A logical and methodical approach to problem diagnosis and resolution.
* Common sense
* Resilient, self-motivated, with an outstanding work ethic
* Calm, methodical and persistent, especially under pressure
* Process orientated with a meticulous eye for detail
* Analytical with the ability to turn insight into action
* Adaptable and flexible
* Commercially aware
Experience and Qualifications
The ideal candidate would have:
* At least two years’ experience in a Service Delivery or Technical Support or 1st line role
* A demonstrable understanding of computers, with a focus on Windows servers and networks
* Good understanding of browsers and their behaviour
* Experience of networking and VPNs
* Basic knowledge of MSSQL is desirable
* Understanding of diagnosis steps using MS Command Prompt
* Understanding of Linux/Unix (command line) would be an advantage
Oct 29, 2018
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support.
JOB SUMMARY
* To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement.
JOB RESPONSIBILITIES
* Support customers with diverse enquiries and provide quality information at all times.
* Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes).
* Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate.
* Achieve ambitious and testing sla’s
* Working with customers, third parties and internal departments to diagnose and resolve issues.
Soft Skills
* An emotionally intelligent and highly empathic communicator
* A logical and methodical approach to problem diagnosis and resolution.
* Common sense
* Resilient, self-motivated, with an outstanding work ethic
* Calm, methodical and persistent, especially under pressure
* Process orientated with a meticulous eye for detail
* Analytical with the ability to turn insight into action
* Adaptable and flexible
* Commercially aware
Experience and Qualifications
The ideal candidate would have:
* At least two years’ experience in a Service Delivery or Technical Support or 1st line role
* A demonstrable understanding of computers, with a focus on Windows servers and networks
* Good understanding of browsers and their behaviour
* Experience of networking and VPNs
* Basic knowledge of MSSQL is desirable
* Understanding of diagnosis steps using MS Command Prompt
* Understanding of Linux/Unix (command line) would be an advantage
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich
My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended.
To apply for this position please send a up to date CV to Nikki at
STR Limited is acting as an Employment Business in relation to this vacancy
Oct 29, 2018
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich
My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended.
To apply for this position please send a up to date CV to Nikki at
STR Limited is acting as an Employment Business in relation to this vacancy
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems.
As the Network Engineer, you will be responsible for:
* Maintaining the Core IT Infrastructure
* 2nd and 3rd Line Technical Support
* Contributing to the design of network architecture
* Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling
* Monitoring an maintaining network stability
The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures.
* Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory
* Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs
* Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable
* Degree in an IT related subject would be highly desirable
In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
Oct 29, 2018
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems.
As the Network Engineer, you will be responsible for:
* Maintaining the Core IT Infrastructure
* 2nd and 3rd Line Technical Support
* Contributing to the design of network architecture
* Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling
* Monitoring an maintaining network stability
The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures.
* Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory
* Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs
* Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable
* Degree in an IT related subject would be highly desirable
In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites
Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set.
The successful IT Customer Service Manager demonstrate
* Citrix/VMware experience
* Strong Experience leading and managing a technical support team with clients based across a wide geographic area.
* Demonstrated experience of working within ITIL process framework.
* You’ll need to be comfortable ion a customer facing role
* IT Service Management platform experience, design & configuration.
* Experience of working in or providing service to a wide European or Global customer base.
* Experience of designing and implementing service functions or and improving existing services.
* Network management & monitoring technologies.
* Strong Vendor Management
* Its desirable that you have knowledge or experience of delivering support to the medical sector
The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix
This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
Oct 29, 2018
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites
Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set.
The successful IT Customer Service Manager demonstrate
* Citrix/VMware experience
* Strong Experience leading and managing a technical support team with clients based across a wide geographic area.
* Demonstrated experience of working within ITIL process framework.
* You’ll need to be comfortable ion a customer facing role
* IT Service Management platform experience, design & configuration.
* Experience of working in or providing service to a wide European or Global customer base.
* Experience of designing and implementing service functions or and improving existing services.
* Network management & monitoring technologies.
* Strong Vendor Management
* Its desirable that you have knowledge or experience of delivering support to the medical sector
The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix
This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Oct 29, 2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Technical Support Executive
£22,000 - £28,000 (Dependent upon experience)
Monmouth
Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team.
As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.
Key Responsibilities:
* Liaise with customers to help diagnose problems
* Resolve problems directly where possible
* Log issues with appropriate channels
* Maintain ongoing communications with customers until resolution
Key Skills:
* Proven experience working with a technical support role
* Superb customer service skills
* A sound understanding of Windows (XP through to Win10)
* Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs
* Linux experience would be desirable
Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
Oct 29, 2018
Technical Support Executive
£22,000 - £28,000 (Dependent upon experience)
Monmouth
Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team.
As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.
Key Responsibilities:
* Liaise with customers to help diagnose problems
* Resolve problems directly where possible
* Log issues with appropriate channels
* Maintain ongoing communications with customers until resolution
Key Skills:
* Proven experience working with a technical support role
* Superb customer service skills
* A sound understanding of Windows (XP through to Win10)
* Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs
* Linux experience would be desirable
Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
Oct 29, 2018
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division.
Helpdesk Support Team Leader – the hours:
This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations.
Helpdesk Support Team Leader – the Role:
Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application.
Helpdesk Support Team Leader – the Person:
Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff.
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience.
Summary:
All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Hours: Monday - Friday (9.00am - 17.30pm)
Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App
The Opportunity
Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat.
They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product.
The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role.
The Company
Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving.
They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events.
Requirements
* Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work
* Exceptional customer service skills, and the ability to build a rapport with customers
* Excellent telephone manner
* Experience of working in a B2B role
* Organised, with the ability to work well under pressure and efficiently solve problems
* Willing to occasionally travel within the UK to attend company meetings
* Friendly, enthusiastic, and professional with a genuine interest in the company
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
Oct 29, 2018
Hours: Monday - Friday (9.00am - 17.30pm)
Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App
The Opportunity
Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat.
They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product.
The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role.
The Company
Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving.
They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events.
Requirements
* Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work
* Exceptional customer service skills, and the ability to build a rapport with customers
* Excellent telephone manner
* Experience of working in a B2B role
* Organised, with the ability to work well under pressure and efficiently solve problems
* Willing to occasionally travel within the UK to attend company meetings
* Friendly, enthusiastic, and professional with a genuine interest in the company
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Oct 29, 2018
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Network Administrator
We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire.
This role is typically working Monday – Friday, 09.00 – 17.00.
About The Job:
Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems.
You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager.
You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently
Key Responsibilities:
To assist the IT Manager in overseeing the administration and maintenance of the company network.
To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities.
To assist the IT Manager in overseeing the administration of email servers for company-wide email.
To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems.
To provide hardware additions, upgrades and reconfigurations as necessary.
To maintain site licenses for department/organization.
Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements
Provide administrative and technical support for printing and reprographics.
Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts
To provide technical support for appropriate department Audio/Video equipment.
Essential Experience Skills & Qualifications
Experience in a network admin role.
Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10
Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial.
Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls.
Willingness to travel semi-regularly (inc. nights away)
Remuneration Package
The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations.
About Kisimul Group
Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour.
Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.
Kisimul is committed to valuing diversity and promoting equality for all
All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer.
To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
Oct 29, 2018
Network Administrator
We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire.
This role is typically working Monday – Friday, 09.00 – 17.00.
About The Job:
Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems.
You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager.
You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently
Key Responsibilities:
To assist the IT Manager in overseeing the administration and maintenance of the company network.
To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities.
To assist the IT Manager in overseeing the administration of email servers for company-wide email.
To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems.
To provide hardware additions, upgrades and reconfigurations as necessary.
To maintain site licenses for department/organization.
Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements
Provide administrative and technical support for printing and reprographics.
Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts
To provide technical support for appropriate department Audio/Video equipment.
Essential Experience Skills & Qualifications
Experience in a network admin role.
Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10
Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial.
Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls.
Willingness to travel semi-regularly (inc. nights away)
Remuneration Package
The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations.
About Kisimul Group
Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour.
Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.
Kisimul is committed to valuing diversity and promoting equality for all
All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer.
To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
SQL Developer – £25,000-£40,000- Swindon, Wiltshire
Our Swindon based client are looking to recruit someone to join their development team who has a solid understanding of SQL and who can come in and work with their database team to help maximise the CRM system that they currently have.
You will be involved in the design and implementation of internal process improvements such as automation and improving data delivery. You will be working with large and fairly complex data sets and knowing how to manage and work around that is important. As a result of your SQL and database knowledge, you will offer an element of technical support to the database team on any queries they may have.
In addition to working with SQL – or certainly looking to improve your SQL experience – you will come into a role that will give you CRM experience, specifically MS Dynamics. Candidates with previous experience in this would certainly be encourage to apply for this. However, if you have SQL experience and CRM experience with another kind of CRM, then this would certainly be seen as a huge positive.
Experience in Web Services (REST, SOAP, WSDL, UDDI) and API would be ideal, but by no means essential in this role – however it would be something you would learn along the way.
This is a really exciting role where they need someone who can hit the ground running with SQL development but also open to leaning more about CRM and Web Services so it is a very varied and progressive role. For more information on this opportunity, please can you call me on (Apply online only) or email me at ben @ jiyuconsulting. co. uk
SQL Developer – £25,000-£40,000- Swindon, Wiltshire
Oct 29, 2018
SQL Developer – £25,000-£40,000- Swindon, Wiltshire
Our Swindon based client are looking to recruit someone to join their development team who has a solid understanding of SQL and who can come in and work with their database team to help maximise the CRM system that they currently have.
You will be involved in the design and implementation of internal process improvements such as automation and improving data delivery. You will be working with large and fairly complex data sets and knowing how to manage and work around that is important. As a result of your SQL and database knowledge, you will offer an element of technical support to the database team on any queries they may have.
In addition to working with SQL – or certainly looking to improve your SQL experience – you will come into a role that will give you CRM experience, specifically MS Dynamics. Candidates with previous experience in this would certainly be encourage to apply for this. However, if you have SQL experience and CRM experience with another kind of CRM, then this would certainly be seen as a huge positive.
Experience in Web Services (REST, SOAP, WSDL, UDDI) and API would be ideal, but by no means essential in this role – however it would be something you would learn along the way.
This is a really exciting role where they need someone who can hit the ground running with SQL development but also open to leaning more about CRM and Web Services so it is a very varied and progressive role. For more information on this opportunity, please can you call me on (Apply online only) or email me at ben @ jiyuconsulting. co. uk
SQL Developer – £25,000-£40,000- Swindon, Wiltshire
A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company.
Role: Systems Support Engineer
As Systems Support Engineer you will be responsible for:
+ Managing a queue of requests from TechOps and Development teams
+ Provisioning access to standard enterprise systems and tools
+ Development and deployment of reporting
+ Working to SLA and OLA measures to ensure the best possible response to stakeholder requests
+ Creation of AWS (Cloud) accounts
+ Monitoring the penetration of Enterprise tools
+ Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner
+ Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools)
Experience:
As Systems Support Engineer you will have experience of:
+ Degree qualified or equivalent in Computer Science or other relevant discipline
+ Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role
+ In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies
+ Good knowledge of monitoring tools and technologies
+ Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
Oct 29, 2018
A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company.
Role: Systems Support Engineer
As Systems Support Engineer you will be responsible for:
+ Managing a queue of requests from TechOps and Development teams
+ Provisioning access to standard enterprise systems and tools
+ Development and deployment of reporting
+ Working to SLA and OLA measures to ensure the best possible response to stakeholder requests
+ Creation of AWS (Cloud) accounts
+ Monitoring the penetration of Enterprise tools
+ Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner
+ Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools)
Experience:
As Systems Support Engineer you will have experience of:
+ Degree qualified or equivalent in Computer Science or other relevant discipline
+ Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role
+ In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies
+ Good knowledge of monitoring tools and technologies
+ Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
Test Analyst
An IT Software Solutions company in the health sector who work with many of the UK’s leading brands and organisations are seeking a new Test Analyst. The Test Analyst will join an established team advising and implementing automation testing on a range of new government run projects across the UK.
This is an opportunity for a Test Analyst to become a pivitol member of an established test team building frameworks and taking ownership of the Automation testing across the division.
Test Analyst Responsibilities:
Design, develop, execute and maintain test cases covering all aspects of the software
Work in close partnership with software developers to improve product quality
Provide supporting documentation in accordance with the software development processes and codes of practice
To contribute towards continuous integration and delivery frameworks
Communicate with internal and external users to provide software and technical support
Be creative in identifying opportunities for improved productivity, efficiency and quality
The Test Analyst will develop strong working relationships with other departments
Test Analyst Qualifications:
Strong background in automation web applications
Previous experience using BDD, Gherkin, Jasmine and / or SpecFlow
An understanding of software engineering practices – (eg. TDD, Unit Testing, BDD)
Are passionate about software testing which you can clearly convey by your actions and experiences.
Have the ability to solve complex problems
And have excellent communication and decision-making skills
Test Analyst Desirables:
Experience with Java programming (or another programming language eg. C#)
Previously worked in an agile environment
Previously used PHP, Python
Continuous integration / Delivery
Previous experience as a full stack developer
Test Analyst Benefits:
Attractive pension scheme
Flexible working hours
Sociable environment
Oct 29, 2018
Test Analyst
An IT Software Solutions company in the health sector who work with many of the UK’s leading brands and organisations are seeking a new Test Analyst. The Test Analyst will join an established team advising and implementing automation testing on a range of new government run projects across the UK.
This is an opportunity for a Test Analyst to become a pivitol member of an established test team building frameworks and taking ownership of the Automation testing across the division.
Test Analyst Responsibilities:
Design, develop, execute and maintain test cases covering all aspects of the software
Work in close partnership with software developers to improve product quality
Provide supporting documentation in accordance with the software development processes and codes of practice
To contribute towards continuous integration and delivery frameworks
Communicate with internal and external users to provide software and technical support
Be creative in identifying opportunities for improved productivity, efficiency and quality
The Test Analyst will develop strong working relationships with other departments
Test Analyst Qualifications:
Strong background in automation web applications
Previous experience using BDD, Gherkin, Jasmine and / or SpecFlow
An understanding of software engineering practices – (eg. TDD, Unit Testing, BDD)
Are passionate about software testing which you can clearly convey by your actions and experiences.
Have the ability to solve complex problems
And have excellent communication and decision-making skills
Test Analyst Desirables:
Experience with Java programming (or another programming language eg. C#)
Previously worked in an agile environment
Previously used PHP, Python
Continuous integration / Delivery
Previous experience as a full stack developer
Test Analyst Benefits:
Attractive pension scheme
Flexible working hours
Sociable environment
2nd Line Support Engineer (CISCO) – Permanent – Reading
The Client
We have a great opportunity for a 2nd Line Support Engineer to Join one the UK’s Largest Managed Service Providers to help support their 24/7 Customer Support Team.
The Role
As this role is customer focused the role would be ideal for someone who enthusiastic, motivated and passionate, with training offered on new and exciting technologies. As the 2nd Line Support Engineer you will be providing technical support, diagnostics and administration in Cisco R&R and Cisco Router, Juniper, Cisco Firewall, F5 Configuration and fault finding. You will carry out maintained including Patching, Config back up and capacity management.
Key Skills
* Experience providing 2nd Line Support
* Cisco Routing and Switching Platforms including ISR. ARS, Catalyst and Nexus.
* Security Platform including Firewalls
* Juniper Security
* CCNA - R&S is required
* JNCIA
Acorn Recruitment acts as an employment agency for permanent recruitment
Oct 29, 2018
2nd Line Support Engineer (CISCO) – Permanent – Reading
The Client
We have a great opportunity for a 2nd Line Support Engineer to Join one the UK’s Largest Managed Service Providers to help support their 24/7 Customer Support Team.
The Role
As this role is customer focused the role would be ideal for someone who enthusiastic, motivated and passionate, with training offered on new and exciting technologies. As the 2nd Line Support Engineer you will be providing technical support, diagnostics and administration in Cisco R&R and Cisco Router, Juniper, Cisco Firewall, F5 Configuration and fault finding. You will carry out maintained including Patching, Config back up and capacity management.
Key Skills
* Experience providing 2nd Line Support
* Cisco Routing and Switching Platforms including ISR. ARS, Catalyst and Nexus.
* Security Platform including Firewalls
* Juniper Security
* CCNA - R&S is required
* JNCIA
Acorn Recruitment acts as an employment agency for permanent recruitment
Due to continued growth an exciting Technical Support vacancy is available in Brighton, working on the helpdesk, supporting customers with software and hardware issues, as part of a fun and growing 1st Line team.
We are looking for experience in Customer Service, Retail experience with Technical Products, 1st Line Support, IT Helpdesk Engineer or a similar to join this company who are a great employer offering future progression.
Duties include:
• Providing first line product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype
• Handling Technical enquiries for both Software and Hardware (IT/Electronics)
• Providing excellent Customer Service with Technical/IT based products
• Advising of other suitable products and upgrades as necessary
The successful candidate will need:
• Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based
• An interest, qualification or experience in IT, Electronics or Technology in general
• Ideally previous Technical Support experience but this is not essential
The work is mainly with UK customers but French or German language skills could be utilised too however, fluent spoken and written English communication skills are essential.
The role is permanent working 8 hour days between the hours of 7am and 7pm Monday to Friday as well as occasional Saturday mornings on a rota basis (approximately only 4 Saturdays a year).
The salary is between £18K - £22K dependent on skills and experience and the company offers a great working atmosphere, fantastic benefits including free parking and future progression opportunities.
There will be a group interview day on Friday 2nd November 2018 with immediate decisions made.
Spaces on the recruitment day are limited so apply now.
First Recruitment Services Ltd is acting as an employment agency
Oct 29, 2018
Due to continued growth an exciting Technical Support vacancy is available in Brighton, working on the helpdesk, supporting customers with software and hardware issues, as part of a fun and growing 1st Line team.
We are looking for experience in Customer Service, Retail experience with Technical Products, 1st Line Support, IT Helpdesk Engineer or a similar to join this company who are a great employer offering future progression.
Duties include:
• Providing first line product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype
• Handling Technical enquiries for both Software and Hardware (IT/Electronics)
• Providing excellent Customer Service with Technical/IT based products
• Advising of other suitable products and upgrades as necessary
The successful candidate will need:
• Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based
• An interest, qualification or experience in IT, Electronics or Technology in general
• Ideally previous Technical Support experience but this is not essential
The work is mainly with UK customers but French or German language skills could be utilised too however, fluent spoken and written English communication skills are essential.
The role is permanent working 8 hour days between the hours of 7am and 7pm Monday to Friday as well as occasional Saturday mornings on a rota basis (approximately only 4 Saturdays a year).
The salary is between £18K - £22K dependent on skills and experience and the company offers a great working atmosphere, fantastic benefits including free parking and future progression opportunities.
There will be a group interview day on Friday 2nd November 2018 with immediate decisions made.
Spaces on the recruitment day are limited so apply now.
First Recruitment Services Ltd is acting as an employment agency
