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296 Technical Support jobs

Ravensbourne University London
Course Leader - BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Ravensbourne University London Greenwich, London, UK
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation. We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries. Ravensbourne is looking to strengthen our team with the following appointment: Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship) Salary: £51,516 p.a. + benefits, based in SE London We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses.  Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.  Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments.  In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.   These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners.  With this in mind, we welcome applicants who do not necessarily have an educational / teaching background.  For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk). Closing date : Wednesday 20th February 2019 Interviews : Friday 1st March 2019 To apply :              (w) http://careers.rave.ac.uk For further details : (e) careers@rave.ac.uk                     (t) 020 3040 3622      If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org . We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Feb 04, 2019
Full time
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation. We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries. Ravensbourne is looking to strengthen our team with the following appointment: Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship) Salary: £51,516 p.a. + benefits, based in SE London We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses.  Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.  Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments.  In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.   These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners.  With this in mind, we welcome applicants who do not necessarily have an educational / teaching background.  For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk). Closing date : Wednesday 20th February 2019 Interviews : Friday 1st March 2019 To apply :              (w) http://careers.rave.ac.uk For further details : (e) careers@rave.ac.uk                     (t) 020 3040 3622      If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org . We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Mount Anvil
IT Support Engineer
Mount Anvil Barbican, London, UK
About Us Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality. Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For. We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others. About The Role We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support. The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London. Salary is up to £25,000 depending on experience. Duties & Responsibilities Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation Traveling to sites to set up new user hardware, providing desktop support and perform maintenance   Skills & Experience Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s Experience of working within an ITIL or SDI environment The expertise to work in a Wintel environment Capability of managing email within an Office 365 setting Comfortable configuring modern mobile handsets for connectivity, email and cloud services The ability to explain complex IT concepts in simple terms About You The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality. Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For. We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others. About The Role We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support. The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London. Salary is up to £25,000 depending on experience. Duties & Responsibilities Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation Traveling to sites to set up new user hardware, providing desktop support and perform maintenance   Skills & Experience Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s Experience of working within an ITIL or SDI environment The expertise to work in a Wintel environment Capability of managing email within an Office 365 setting Comfortable configuring modern mobile handsets for connectivity, email and cloud services The ability to explain complex IT concepts in simple terms About You The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Support Engineer
iManage London, UK
Overview The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success. Primary Responsibilities Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud Develop and maintain a deep technical knowledge of iManage products Effectively collaborate with customer engineers and system integrators to support complex system deployment projects Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Develop, document, and publish best practice methods, technical white papers, blogs, and solutions Position Requirements Bachelor’s degree in computer science or information technology related major required. Advanced Knowledge of mobile connectivity solutions including Apple iOS application Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues Working knowledge of SQL database technologies Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script MCSE, MCP or MCSA certification is highly desirable
Mar 27, 2018
Full time
Overview The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success. Primary Responsibilities Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud Develop and maintain a deep technical knowledge of iManage products Effectively collaborate with customer engineers and system integrators to support complex system deployment projects Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Develop, document, and publish best practice methods, technical white papers, blogs, and solutions Position Requirements Bachelor’s degree in computer science or information technology related major required. Advanced Knowledge of mobile connectivity solutions including Apple iOS application Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues Working knowledge of SQL database technologies Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script MCSE, MCP or MCSA certification is highly desirable
Sensical Services Ltd
Senior IT Support Analyst
Sensical Services Ltd London, UK
INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Feb 15, 2018
Full time
INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.
Birmingham City University
Support Technician
Birmingham City University Birmingham, United Kingdom
Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Jan 24, 2018
Full time
Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Royal Opera House
Applications Administrator - Office 365 / SharePoint
Royal Opera House Covent Garden, London, United Kingdom
Permanent Contract Up to £30,000 per annum The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.    We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects. The ideal candidate will be an experienced team player with these qualities: Experience in IT operations supporting a Windows enterprise Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010 Proven experience working in a small team delivering technical solutions to business requirements Knowledge of ITIL and experience of working with internal and external suppliers Ability to manage own time to deliver activity for agreed projects to agreed timescales Commitment to managing own learning and continuous professional development relevant to the role. We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams. A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.        Closing Date for applications: 8.00am, Monday 6 November 2017 Applicants must have work authorization for the UK. No agencies
Nov 02, 2017
Full time
Permanent Contract Up to £30,000 per annum The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.    We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects. The ideal candidate will be an experienced team player with these qualities: Experience in IT operations supporting a Windows enterprise Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010 Proven experience working in a small team delivering technical solutions to business requirements Knowledge of ITIL and experience of working with internal and external suppliers Ability to manage own time to deliver activity for agreed projects to agreed timescales Commitment to managing own learning and continuous professional development relevant to the role. We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams. A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.        Closing Date for applications: 8.00am, Monday 6 November 2017 Applicants must have work authorization for the UK. No agencies
Blue Logic Computers Systems Ltd
2nd Line Technical Support Engineer
Blue Logic Computers Systems Ltd Thorner, Leeds, United Kingdom
2nd Line Support Engineer - Leeds  - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster  You will be involved in a variety of duties including; Providing 2nd line technical support for hardware and software issues. Ensure all calls are logged into the helpdesk system and progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Proactively managing problem calls through to completion in a timely basis. Proactively working to improve internal processes. Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites. Identification of potential opportunities to replace or implement new solutions or equipment at customer sites Ensuring SLA’s are met. Sharing your technical knowledge and assisting your colleagues with issue resolution. Research and development for internal system improvements. Liaising directly with the company directors about new technologies and market developments Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers. Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.   The Person   Minimum 5 years experience in a technical support environment A committed team player. Able to work to your own initiative. Work within a young talented dynamic team. A flexible work ethic, working with the business to find a suitable solution to our customer’s issues. Willingness to work out of normal hours to minimise customer disruption. Comfortable working with complex problems involving hardware and software. Comfortable dealing with customers over the phone and face to face on site when required.      Technical Skills: Excellent knowledge of the following: Desktop PC’s and Operating systems (Windows XP / Windows 7) Networking and firewalls Server set up, configuration and support  - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified Very strong all round technical competence Anti-virus software management and rollout; Back up technology. Server Installation. Terminal server. IT Security. Data replication technologies.
Feb 20, 2017
Full time
2nd Line Support Engineer - Leeds  - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster  You will be involved in a variety of duties including; Providing 2nd line technical support for hardware and software issues. Ensure all calls are logged into the helpdesk system and progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Proactively managing problem calls through to completion in a timely basis. Proactively working to improve internal processes. Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites. Identification of potential opportunities to replace or implement new solutions or equipment at customer sites Ensuring SLA’s are met. Sharing your technical knowledge and assisting your colleagues with issue resolution. Research and development for internal system improvements. Liaising directly with the company directors about new technologies and market developments Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers. Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.   The Person   Minimum 5 years experience in a technical support environment A committed team player. Able to work to your own initiative. Work within a young talented dynamic team. A flexible work ethic, working with the business to find a suitable solution to our customer’s issues. Willingness to work out of normal hours to minimise customer disruption. Comfortable working with complex problems involving hardware and software. Comfortable dealing with customers over the phone and face to face on site when required.      Technical Skills: Excellent knowledge of the following: Desktop PC’s and Operating systems (Windows XP / Windows 7) Networking and firewalls Server set up, configuration and support  - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified Very strong all round technical competence Anti-virus software management and rollout; Back up technology. Server Installation. Terminal server. IT Security. Data replication technologies.
The Engineering Development Trust
ICT Support Officer
The Engineering Development Trust Welwyn Garden City, United Kingdom
Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  
Dec 08, 2016
Full time
Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  
The Mix
Digital Project Manager
The Mix London, United Kingdom
We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.  You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques  We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.   Overall purpose of the job     To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.  Key responsibility:   Ensure the ongoing maintenance and development of The Mix Services   Lead the scoping, articulation and delivery of digital assets   Project management  Contribute to the digital strategy  Responsible for:    Developers  Freelancers, interns, agencies and volunteers as required  Location:    The Charity’s service hub, currently in Glentworth Street, London, NW1    Main tasks and responsibilities:   Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department  Plan and schedule development iterations, assisting with testing where required  Lead the scoping of digital projects and articulate development needs   Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services   Provide strong project management skills, taking on new projects when needed  Support departments and teams across The Mix with digital solutions and projects  Provide IT project advice and decision support information to project stakeholders   Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed Maximise user experience of The Mix digital services Lead co-creation sessions with young people when needed Manage a variety of projects ensuring they are delivered on time and within budget Budget and expenditure management Ensure the development team develops and maintains the skill base required for delivery   Provide excellent recruitment, supervision and management of staff Any other duties as required      Person Specification:   Essential   Experienced project manager with evidence of scoping and managing digital projects  Experience of managing the full software development lifecycle  A good understanding of usability and accessibility needs  Experience of user-centred design process  Experience/understanding of Agile software development methodologies - particularly XP/Scrum   Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector  Organised and able to manage a range of competing priorities  Self-starter with the ability to work on own initiative and as an active team member.  Excellent interpersonal skills, including the ability to build and maintain relationships   Good written and oral communication skills, including the ability to communicate with users of varying technical ability  Desirable   Experience of budget management  Good knowledge of creative facilitation and user led design techniques   Line management experience  Qualified in Agile  
Dec 01, 2016
Full time
We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.  You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques  We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.   Overall purpose of the job     To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.  Key responsibility:   Ensure the ongoing maintenance and development of The Mix Services   Lead the scoping, articulation and delivery of digital assets   Project management  Contribute to the digital strategy  Responsible for:    Developers  Freelancers, interns, agencies and volunteers as required  Location:    The Charity’s service hub, currently in Glentworth Street, London, NW1    Main tasks and responsibilities:   Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department  Plan and schedule development iterations, assisting with testing where required  Lead the scoping of digital projects and articulate development needs   Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services   Provide strong project management skills, taking on new projects when needed  Support departments and teams across The Mix with digital solutions and projects  Provide IT project advice and decision support information to project stakeholders   Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed Maximise user experience of The Mix digital services Lead co-creation sessions with young people when needed Manage a variety of projects ensuring they are delivered on time and within budget Budget and expenditure management Ensure the development team develops and maintains the skill base required for delivery   Provide excellent recruitment, supervision and management of staff Any other duties as required      Person Specification:   Essential   Experienced project manager with evidence of scoping and managing digital projects  Experience of managing the full software development lifecycle  A good understanding of usability and accessibility needs  Experience of user-centred design process  Experience/understanding of Agile software development methodologies - particularly XP/Scrum   Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector  Organised and able to manage a range of competing priorities  Self-starter with the ability to work on own initiative and as an active team member.  Excellent interpersonal skills, including the ability to build and maintain relationships   Good written and oral communication skills, including the ability to communicate with users of varying technical ability  Desirable   Experience of budget management  Good knowledge of creative facilitation and user led design techniques   Line management experience  Qualified in Agile  
Simply Media TV Ltd
IT Support Technician up to £32,000 pa
Simply Media TV Ltd London W1W, United Kingdom
IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)  
Aug 19, 2016
Full time
IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)  
IT Jobs
MS Exchange Specialist/IT Support Engineer - Bournemouth - £43K
IT Jobs Bournemouth
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues? As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA. Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage. To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage. The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more! Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail. Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues? As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA. Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage. To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage. The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more! Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail. Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
IT Jobs
Firewall Engineer - Leeds
IT Jobs Leeds
Firewall Engineer - Leeds 6 month contract - £400.00-£450.00 per day The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture. Skills Required: * Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred. * Checkpoint Firewall experience including HA , Virtual Systems and vSec * Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues. * Experience in tranisitoning network/firewall services from third party to inhouse * WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route * ASA firewall experience including multiple contexts and HA * Experience in Azure and AWS firewall and configuration * Proficient in Network configuration and administration * Proficient with network protocols and networking technologies and with system, security, and network monitoring tools. * Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc * Flexible and agile attitude in respect to responsibilities and change. * Adaptable to changes that maybe in and out of their control. * Excellent written and verbal communication skills. * Uses a modern standards approach throughout automation and testing. * Proficient in building and supporting cloud environments * Working knowledge of security devices, ability to learn new technologies on the job. * Working knowledge of Iaas, PaaS, SaaS and Cloud technologies. * Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services. * Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
Oct 29, 2018
Firewall Engineer - Leeds 6 month contract - £400.00-£450.00 per day The role is to support and deliver digital transformation and manage Checkpoint firewall from a networking perspective. The role is responsible for the support of current and future architecture, Working with the MSP’s and various strategic functions on delivering the next generation of network architecture. Skills Required: * Excellent knowledge of Cisco NX-OS and IOS, supporting Routers and Switches, knowledge of OSPF, BGP, QoS and ideally at least CCNP certified, CCIE preferred. * Checkpoint Firewall experience including HA , Virtual Systems and vSec * Provides day to day support for Checkpoint firewall in Azure, AWS and On premise engineering and operations tasks including on-call technical support and resolution of escalated issues. * Experience in tranisitoning network/firewall services from third party to inhouse * WAN connectivity including Site to Site VPNs , VPLS, MPLS and Azure Express Route * ASA firewall experience including multiple contexts and HA * Experience in Azure and AWS firewall and configuration * Proficient in Network configuration and administration * Proficient with network protocols and networking technologies and with system, security, and network monitoring tools. * Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc * Flexible and agile attitude in respect to responsibilities and change. * Adaptable to changes that maybe in and out of their control. * Excellent written and verbal communication skills. * Uses a modern standards approach throughout automation and testing. * Proficient in building and supporting cloud environments * Working knowledge of security devices, ability to learn new technologies on the job. * Working knowledge of Iaas, PaaS, SaaS and Cloud technologies. * Is able to define, analyse, plan, measure, maintain and improve all aspects of the availability of services. * Maintains the security, confidentiality and integrity of information systems through the compliance with relevant legislation and regulations
IT Jobs
2nd Line Support Engineer
IT Jobs M1, Manchester, Greater Manchester
2nd Line Support Engineer The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks. The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota. The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties. Candidates to be competent and confident working in the following areas: * Microsoft Desktop, 3-4 years’ experience * Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience * Administering & supporting Office365, 3-4 years’ experience * Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience * Networking Experience (routers, switches & firewalls) 3-4 years’ experience * Network Administration & Data Backup Technologies, 3-4 years’ experience * General Networking Support & DNS 3-4 years’ experience * IT Service Desk Environment, 3-4 years’ experience * Superior Customer Service Skills, 3-4 years’ experience Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver. Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable. Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role. Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations. Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous. Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired. £23,000 – £25,000, depending on experience
Oct 29, 2018
2nd Line Support Engineer The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks. The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota. The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties. Candidates to be competent and confident working in the following areas: * Microsoft Desktop, 3-4 years’ experience * Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience * Administering & supporting Office365, 3-4 years’ experience * Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience * Networking Experience (routers, switches & firewalls) 3-4 years’ experience * Network Administration & Data Backup Technologies, 3-4 years’ experience * General Networking Support & DNS 3-4 years’ experience * IT Service Desk Environment, 3-4 years’ experience * Superior Customer Service Skills, 3-4 years’ experience Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver. Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable. Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role. Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations. Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous. Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired. £23,000 – £25,000, depending on experience
IT Jobs
Senior Consultant (CAD)
IT Jobs Tamworth
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them. Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration Location: Staffordshire, B79 Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc). This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners. The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals. Primary Responsibilities Technical Support for Pre and Post Sales Consultancy Projects * CAD Data Translation and Migration * Process Automation * Supporting preparation for customer demonstrations Pre-Sales Technical Support * Supporting preparation and delivery of customer demonstrations * Technical support to Sales * Building of content for solution propositions Post Sales Technical Support * Delivering and implementing solutions that the application consultant has designed. * Supporting resolution to customer issues presented by the customer support helpdesk Product Champion Activities * Gathering and validating new requirements * Managing the QA Test process * Managing the release of products Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential. Please click “apply now” for more details
Oct 29, 2018
A very successful software house specialising is CAD Software solutions for the engineering sector have an immediate requirement for Senior Consultant to join them. Key Skills: CAD, Senior Consultant, PLM, PDM, pre-sales, QA, Project management, CAD Data Translation, Migration Location: Staffordshire, B79 Salary: Circa £40,000 - £45,000 + benefits and car or car allowance (tbc). This is a very important and technical role and as Senior Consultant (CAD) you will have had significant experience of engineering in the Automotive, Aerospace or Defence sectors, gained by either working in an end user engineering environment or through working within the CAD/PLM/PDM Software arena for a software manufacturer or one of their partners. The primary role of the Senior Consultant will be to demonstrate solutions (pre sales) and shape solution proposals. Primary Responsibilities Technical Support for Pre and Post Sales Consultancy Projects * CAD Data Translation and Migration * Process Automation * Supporting preparation for customer demonstrations Pre-Sales Technical Support * Supporting preparation and delivery of customer demonstrations * Technical support to Sales * Building of content for solution propositions Post Sales Technical Support * Delivering and implementing solutions that the application consultant has designed. * Supporting resolution to customer issues presented by the customer support helpdesk Product Champion Activities * Gathering and validating new requirements * Managing the QA Test process * Managing the release of products Excellent communication skills, both written and verbal, are essential to succeed in this role and a clean driving license is essential. Please click “apply now” for more details
1st Line Customer Support ( 3months)
IT Jobs Reading
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support. JOB SUMMARY * To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement. JOB RESPONSIBILITIES * Support customers with diverse enquiries and provide quality information at all times. * Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes). * Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate. * Achieve ambitious and testing sla’s * Working with customers, third parties and internal departments to diagnose and resolve issues. Soft Skills * An emotionally intelligent and highly empathic communicator * A logical and methodical approach to problem diagnosis and resolution. * Common sense * Resilient, self-motivated, with an outstanding work ethic * Calm, methodical and persistent, especially under pressure * Process orientated with a meticulous eye for detail * Analytical with the ability to turn insight into action * Adaptable and flexible * Commercially aware Experience and Qualifications The ideal candidate would have: * At least two years’ experience in a Service Delivery or Technical Support or 1st line role * A demonstrable understanding of computers, with a focus on Windows servers and networks * Good understanding of browsers and their behaviour * Experience of networking and VPNs * Basic knowledge of MSSQL is desirable * Understanding of diagnosis steps using MS Command Prompt * Understanding of Linux/Unix (command line) would be an advantage
Oct 29, 2018
Our Reading based client is recruiting for a 4 month fixed term contract. The role is a 1st Line Customer technical support. JOB SUMMARY * To provide exemplary support to customer base across a range of solutions but with a focus on our Cloud and Services. The emphasis is on closing enquiries in a single interaction, sustaining high levels of service, and striving to delight customers with each engagement. JOB RESPONSIBILITIES * Support customers with diverse enquiries and provide quality information at all times. * Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes). * Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate. * Achieve ambitious and testing sla’s * Working with customers, third parties and internal departments to diagnose and resolve issues. Soft Skills * An emotionally intelligent and highly empathic communicator * A logical and methodical approach to problem diagnosis and resolution. * Common sense * Resilient, self-motivated, with an outstanding work ethic * Calm, methodical and persistent, especially under pressure * Process orientated with a meticulous eye for detail * Analytical with the ability to turn insight into action * Adaptable and flexible * Commercially aware Experience and Qualifications The ideal candidate would have: * At least two years’ experience in a Service Delivery or Technical Support or 1st line role * A demonstrable understanding of computers, with a focus on Windows servers and networks * Good understanding of browsers and their behaviour * Experience of networking and VPNs * Basic knowledge of MSSQL is desirable * Understanding of diagnosis steps using MS Command Prompt * Understanding of Linux/Unix (command line) would be an advantage
IT Jobs
1st Line Support
IT Jobs Norwich
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended. To apply for this position please send a up to date CV to Nikki at STR Limited is acting as an Employment Business in relation to this vacancy
Oct 29, 2018
IT Support Technician- rate negotiable- Contract 2 months possible extension- Norwich My Client is looking for two IT Support Technicians to provide 1st and 2nd line technical support for operational systems maintenance, assisting with projects to introduce new or improved services and to resolve customer problems. The roles are for 2 months but may be extended. To apply for this position please send a up to date CV to Nikki at STR Limited is acting as an Employment Business in relation to this vacancy
IT Jobs
Network Engineer
IT Jobs Rhyl
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems. As the Network Engineer, you will be responsible for: * Maintaining the Core IT Infrastructure * 2nd and 3rd Line Technical Support * Contributing to the design of network architecture * Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling * Monitoring an maintaining network stability The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures. * Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory * Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs * Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable * Degree in an IT related subject would be highly desirable In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
Oct 29, 2018
A state of the art manufacturing facility who offer excellent career development opportunities, now have an opportunity for a Network Engineer to be hands on with the IT Infrastructure, Systems, Networks and Management Information Systems. As the Network Engineer, you will be responsible for: * Maintaining the Core IT Infrastructure * 2nd and 3rd Line Technical Support * Contributing to the design of network architecture * Maintaining network hardware, software, servers, switches, firewalls, storage and structure cabling * Monitoring an maintaining network stability The ideal Network Engineer or Systems Administrator will have previous experience of working as a network Engineer, Systems Administrator or experience of managing IT Infrastructures. * Extensive knowledge of managing VMWare VSphere Environments, Microsoft Exchange Server 2010+, Enterprise class backup systems and Active Directory * Experience of troubleshooting network protocols such as TCP/IP, NFS, DNS, DHCP and VLANs * Qualified to MCSE/MCITP: Enterprise Administrator or Service Administrator is highly desirable * Degree in an IT related subject would be highly desirable In return, you will be offered a competitive salary between £26,000 - £32,000 per annum, finish early on a Friday (12:15pm!), subsidised canteen, stakeholder pension, learning and develop opportunities, life assurance, enhanced ill health policy, bonus plan and free workwear. In addition to an opportunity to join a rapidly expanding and highly successful organisation as part of a growing team. Apply to S2 Recruitment today for this Network Engineer, Systems Administrator, IT Infrastructure , 3rd Line Support job for immediate consideration
IT Jobs
IT Service Manager
IT Jobs Tameside
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set. The successful IT Customer Service Manager demonstrate * Citrix/VMware experience * Strong Experience leading and managing a technical support team with clients based across a wide geographic area. * Demonstrated experience of working within ITIL process framework. * You’ll need to be comfortable ion a customer facing role * IT Service Management platform experience, design & configuration. * Experience of working in or providing service to a wide European or Global customer base. * Experience of designing and implementing service functions or and improving existing services. * Network management & monitoring technologies. * Strong Vendor Management * Its desirable that you have knowledge or experience of delivering support to the medical sector The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
Oct 29, 2018
This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set. The successful IT Customer Service Manager demonstrate * Citrix/VMware experience * Strong Experience leading and managing a technical support team with clients based across a wide geographic area. * Demonstrated experience of working within ITIL process framework. * You’ll need to be comfortable ion a customer facing role * IT Service Management platform experience, design & configuration. * Experience of working in or providing service to a wide European or Global customer base. * Experience of designing and implementing service functions or and improving existing services. * Network management & monitoring technologies. * Strong Vendor Management * Its desirable that you have knowledge or experience of delivering support to the medical sector The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career
IT Jobs
Desktop Support Analyst
IT Jobs Newport, Gwent
Desktop Support Analyst £24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now. As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions. Desktop Support Analyst Technical Experience * Basic experience in troubleshooting relevant, common technologies such as: * Microsoft Windows Operating Systems. * Microsoft Office, 365 and other associated applications * Common Business Applications * Building of hardware * Networking skills Any exposure to the below would be a major advantage * Microsoft Windows Operating Systems including Active Directory, Group Policy. * Virtualisation (e.g. VMware, MS Hyper-V) * Enterprise Storage (Netapp, Dell EqualLogic) * Microsoft Exchange. * Cloud Technologies (Office 365, Azure) * Networking (configuration of firewalls, routers and switches) * Citrix. Desktop Support Analyst Job Requirements/Experience * Receive and respond to incoming customer calls, applying First Time Fixes wherever possible * Monitor and progress incoming emails and progress to the relevant Service Area * Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies * Resolve Standard Service Requests related to End User Computing * Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed. * Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users. * Ensuring that, at all times the customer is fully aware of the status of their case. * Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. * End User computing services to the customer beyond that provided from our offices as required. * Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues. * Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Oct 29, 2018
Desktop Support Analyst £24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now. As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions. Desktop Support Analyst Technical Experience * Basic experience in troubleshooting relevant, common technologies such as: * Microsoft Windows Operating Systems. * Microsoft Office, 365 and other associated applications * Common Business Applications * Building of hardware * Networking skills Any exposure to the below would be a major advantage * Microsoft Windows Operating Systems including Active Directory, Group Policy. * Virtualisation (e.g. VMware, MS Hyper-V) * Enterprise Storage (Netapp, Dell EqualLogic) * Microsoft Exchange. * Cloud Technologies (Office 365, Azure) * Networking (configuration of firewalls, routers and switches) * Citrix. Desktop Support Analyst Job Requirements/Experience * Receive and respond to incoming customer calls, applying First Time Fixes wherever possible * Monitor and progress incoming emails and progress to the relevant Service Area * Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies * Resolve Standard Service Requests related to End User Computing * Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed. * Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users. * Ensuring that, at all times the customer is fully aware of the status of their case. * Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. * End User computing services to the customer beyond that provided from our offices as required. * Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues. * Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
IT Jobs
Service Desk Analyst
IT Jobs Chertsey
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations. Core working hours are to cover 8am-5pm, Mon-Fri. As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits. Reporting to the Service Desk Manager you will be: • Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures • Supporting software installation and maintenance, as well as technical support to staff • Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime • You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills. • Communicating progress regarding on-going issues to staff in a timely manner The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation. We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies: Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV) Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy. Is this the next challenge for you? Apply now! Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations. Core working hours are to cover 8am-5pm, Mon-Fri. As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits. Reporting to the Service Desk Manager you will be: • Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures • Supporting software installation and maintenance, as well as technical support to staff • Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime • You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills. • Communicating progress regarding on-going issues to staff in a timely manner The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation. We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies: Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV) Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy. Is this the next challenge for you? Apply now! Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider
IT Jobs
Technical Support Executive
IT Jobs Monmouth, Monmouthshire
Technical Support Executive £22,000 - £28,000 (Dependent upon experience) Monmouth Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team. As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc. Key Responsibilities: * Liaise with customers to help diagnose problems * Resolve problems directly where possible * Log issues with appropriate channels * Maintain ongoing communications with customers until resolution Key Skills: * Proven experience working with a technical support role * Superb customer service skills * A sound understanding of Windows (XP through to Win10) * Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs * Linux experience would be desirable Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
Oct 29, 2018
Technical Support Executive £22,000 - £28,000 (Dependent upon experience) Monmouth Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team. As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc. Key Responsibilities: * Liaise with customers to help diagnose problems * Resolve problems directly where possible * Log issues with appropriate channels * Maintain ongoing communications with customers until resolution Key Skills: * Proven experience working with a technical support role * Superb customer service skills * A sound understanding of Windows (XP through to Win10) * Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs * Linux experience would be desirable Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line
IT Jobs
3rd Line Support Engineer
IT Jobs Leeds
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds. The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities. Main Duties: • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents • End to end ownership of all incident / change / service requests through to closure Skills, Knowledge & Experience: • 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level. • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups. • Experience of Unix based systems Please apply for more info
Oct 29, 2018
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds. The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities. Main Duties: • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents • End to end ownership of all incident / change / service requests through to closure Skills, Knowledge & Experience: • 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level. • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups. • Experience of Unix based systems Please apply for more info
IT Helpdesk Support Team Leader
IT Jobs Stevenage
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division. Helpdesk Support Team Leader – the hours: This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations. Helpdesk Support Team Leader – the Role: Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application. Helpdesk Support Team Leader – the Person: Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff. Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience. Summary: All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division. Helpdesk Support Team Leader – the hours: This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations. Helpdesk Support Team Leader – the Role: Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application. Helpdesk Support Team Leader – the Person: Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff. Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience. Summary: All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
IT Jobs
Support Executive
IT Jobs Witney, Oxfordshire
Hours: Monday - Friday (9.00am - 17.30pm) Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App The Opportunity Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat. They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product. The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role. The Company Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving. They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events. Requirements * Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work * Exceptional customer service skills, and the ability to build a rapport with customers * Excellent telephone manner * Experience of working in a B2B role * Organised, with the ability to work well under pressure and efficiently solve problems * Willing to occasionally travel within the UK to attend company meetings * Friendly, enthusiastic, and professional with a genuine interest in the company Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
Oct 29, 2018
Hours: Monday - Friday (9.00am - 17.30pm) Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App The Opportunity Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat. They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product. The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role. The Company Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving. They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events. Requirements * Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work * Exceptional customer service skills, and the ability to build a rapport with customers * Excellent telephone manner * Experience of working in a B2B role * Organised, with the ability to work well under pressure and efficiently solve problems * Willing to occasionally travel within the UK to attend company meetings * Friendly, enthusiastic, and professional with a genuine interest in the company Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time
IT Jobs
IT Systems Engineer (3rd Line)
IT Jobs Leeds, West Yorkshire
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. IT Systems Engineer (3rd Line) - Role & Responsibilities: • To provide site-based IT Infrastructure and system support. • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool • To make outbound phone calls to stakeholders keeping them informed on a regular basis • End to end ownership of all incident / change / service requests through to closure • Ability to provide a positive technical support experience and build strong relationships through effective methods of communication Skills, Knowledge & Experience: • Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Android / iOS support • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP • Strong troubleshooting Experience • Excellent communication skills • Experience of Unix based systems • ITIL framework • Avaya Telephony system • Line of Business application support experience • Staff mentoring & development Benefits: • Up to £32,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Oct 29, 2018
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. IT Systems Engineer (3rd Line) - Role & Responsibilities: • To provide site-based IT Infrastructure and system support. • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool • To make outbound phone calls to stakeholders keeping them informed on a regular basis • End to end ownership of all incident / change / service requests through to closure • Ability to provide a positive technical support experience and build strong relationships through effective methods of communication Skills, Knowledge & Experience: • Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Android / iOS support • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP • Strong troubleshooting Experience • Excellent communication skills • Experience of Unix based systems • ITIL framework • Avaya Telephony system • Line of Business application support experience • Staff mentoring & development Benefits: • Up to £32,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
IT Jobs
Network Administrator
IT Jobs Swinderby, Lincolnshire
Network Administrator We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire. This role is typically working Monday – Friday, 09.00 – 17.00. About The Job: Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems. You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager. You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently Key Responsibilities: To assist the IT Manager in overseeing the administration and maintenance of the company network. To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities. To assist the IT Manager in overseeing the administration of email servers for company-wide email. To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems. To provide hardware additions, upgrades and reconfigurations as necessary. To maintain site licenses for department/organization. Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements Provide administrative and technical support for printing and reprographics. Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts To provide technical support for appropriate department Audio/Video equipment. Essential Experience Skills & Qualifications Experience in a network admin role. Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10 Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial. Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls. Willingness to travel semi-regularly (inc. nights away) Remuneration Package The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations. About Kisimul Group Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. Kisimul is committed to valuing diversity and promoting equality for all All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer. To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
Oct 29, 2018
Network Administrator We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire. This role is typically working Monday – Friday, 09.00 – 17.00. About The Job: Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems. You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager. You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently Key Responsibilities: To assist the IT Manager in overseeing the administration and maintenance of the company network. To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities. To assist the IT Manager in overseeing the administration of email servers for company-wide email. To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems. To provide hardware additions, upgrades and reconfigurations as necessary. To maintain site licenses for department/organization. Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements Provide administrative and technical support for printing and reprographics. Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts To provide technical support for appropriate department Audio/Video equipment. Essential Experience Skills & Qualifications Experience in a network admin role. Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10 Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial. Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls. Willingness to travel semi-regularly (inc. nights away) Remuneration Package The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations. About Kisimul Group Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. Kisimul is committed to valuing diversity and promoting equality for all All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer. To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role
SQL Developer
IT Jobs Swindon, Wiltshire
SQL Developer – £25,000-£40,000- Swindon, Wiltshire Our Swindon based client are looking to recruit someone to join their development team who has a solid understanding of SQL and who can come in and work with their database team to help maximise the CRM system that they currently have. You will be involved in the design and implementation of internal process improvements such as automation and improving data delivery. You will be working with large and fairly complex data sets and knowing how to manage and work around that is important. As a result of your SQL and database knowledge, you will offer an element of technical support to the database team on any queries they may have. In addition to working with SQL – or certainly looking to improve your SQL experience – you will come into a role that will give you CRM experience, specifically MS Dynamics. Candidates with previous experience in this would certainly be encourage to apply for this. However, if you have SQL experience and CRM experience with another kind of CRM, then this would certainly be seen as a huge positive. Experience in Web Services (REST, SOAP, WSDL, UDDI) and API would be ideal, but by no means essential in this role – however it would be something you would learn along the way. This is a really exciting role where they need someone who can hit the ground running with SQL development but also open to leaning more about CRM and Web Services so it is a very varied and progressive role. For more information on this opportunity, please can you call me on (Apply online only) or email me at ben @ jiyuconsulting. co. uk SQL Developer – £25,000-£40,000- Swindon, Wiltshire
Oct 29, 2018
SQL Developer – £25,000-£40,000- Swindon, Wiltshire Our Swindon based client are looking to recruit someone to join their development team who has a solid understanding of SQL and who can come in and work with their database team to help maximise the CRM system that they currently have. You will be involved in the design and implementation of internal process improvements such as automation and improving data delivery. You will be working with large and fairly complex data sets and knowing how to manage and work around that is important. As a result of your SQL and database knowledge, you will offer an element of technical support to the database team on any queries they may have. In addition to working with SQL – or certainly looking to improve your SQL experience – you will come into a role that will give you CRM experience, specifically MS Dynamics. Candidates with previous experience in this would certainly be encourage to apply for this. However, if you have SQL experience and CRM experience with another kind of CRM, then this would certainly be seen as a huge positive. Experience in Web Services (REST, SOAP, WSDL, UDDI) and API would be ideal, but by no means essential in this role – however it would be something you would learn along the way. This is a really exciting role where they need someone who can hit the ground running with SQL development but also open to leaning more about CRM and Web Services so it is a very varied and progressive role. For more information on this opportunity, please can you call me on (Apply online only) or email me at ben @ jiyuconsulting. co. uk SQL Developer – £25,000-£40,000- Swindon, Wiltshire
IT Jobs
Systems Support Engineer
IT Jobs Oxfordshire
A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company. Role: Systems Support Engineer As Systems Support Engineer you will be responsible for: + Managing a queue of requests from TechOps and Development teams + Provisioning access to standard enterprise systems and tools + Development and deployment of reporting + Working to SLA and OLA measures to ensure the best possible response to stakeholder requests + Creation of AWS (Cloud) accounts + Monitoring the penetration of Enterprise tools + Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner + Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools) Experience: As Systems Support Engineer you will have experience of: + Degree qualified or equivalent in Computer Science or other relevant discipline + Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role + In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies + Good knowledge of monitoring tools and technologies + Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
Oct 29, 2018
A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company. Role: Systems Support Engineer As Systems Support Engineer you will be responsible for: + Managing a queue of requests from TechOps and Development teams + Provisioning access to standard enterprise systems and tools + Development and deployment of reporting + Working to SLA and OLA measures to ensure the best possible response to stakeholder requests + Creation of AWS (Cloud) accounts + Monitoring the penetration of Enterprise tools + Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner + Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools) Experience: As Systems Support Engineer you will have experience of: + Degree qualified or equivalent in Computer Science or other relevant discipline + Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role + In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies + Good knowledge of monitoring tools and technologies + Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
IT Jobs
Test Analyst
IT Jobs Newcastle upon Tyne, Tyne and Wear
Test Analyst An IT Software Solutions company in the health sector who work with many of the UK’s leading brands and organisations are seeking a new Test Analyst. The Test Analyst will join an established team advising and implementing automation testing on a range of new government run projects across the UK. This is an opportunity for a Test Analyst to become a pivitol member of an established test team building frameworks and taking ownership of the Automation testing across the division. Test Analyst Responsibilities: Design, develop, execute and maintain test cases covering all aspects of the software Work in close partnership with software developers to improve product quality Provide supporting documentation in accordance with the software development processes and codes of practice To contribute towards continuous integration and delivery frameworks Communicate with internal and external users to provide software and technical support Be creative in identifying opportunities for improved productivity, efficiency and quality The Test Analyst will develop strong working relationships with other departments Test Analyst Qualifications: Strong background in automation web applications Previous experience using BDD, Gherkin, Jasmine and / or SpecFlow An understanding of software engineering practices – (eg. TDD, Unit Testing, BDD) Are passionate about software testing which you can clearly convey by your actions and experiences. Have the ability to solve complex problems And have excellent communication and decision-making skills Test Analyst Desirables: Experience with Java programming (or another programming language eg. C#) Previously worked in an agile environment Previously used PHP, Python Continuous integration / Delivery Previous experience as a full stack developer Test Analyst Benefits: Attractive pension scheme Flexible working hours Sociable environment
Oct 29, 2018
Test Analyst An IT Software Solutions company in the health sector who work with many of the UK’s leading brands and organisations are seeking a new Test Analyst. The Test Analyst will join an established team advising and implementing automation testing on a range of new government run projects across the UK. This is an opportunity for a Test Analyst to become a pivitol member of an established test team building frameworks and taking ownership of the Automation testing across the division. Test Analyst Responsibilities: Design, develop, execute and maintain test cases covering all aspects of the software Work in close partnership with software developers to improve product quality Provide supporting documentation in accordance with the software development processes and codes of practice To contribute towards continuous integration and delivery frameworks Communicate with internal and external users to provide software and technical support Be creative in identifying opportunities for improved productivity, efficiency and quality The Test Analyst will develop strong working relationships with other departments Test Analyst Qualifications: Strong background in automation web applications Previous experience using BDD, Gherkin, Jasmine and / or SpecFlow An understanding of software engineering practices – (eg. TDD, Unit Testing, BDD) Are passionate about software testing which you can clearly convey by your actions and experiences. Have the ability to solve complex problems And have excellent communication and decision-making skills Test Analyst Desirables: Experience with Java programming (or another programming language eg. C#) Previously worked in an agile environment Previously used PHP, Python Continuous integration / Delivery Previous experience as a full stack developer Test Analyst Benefits: Attractive pension scheme Flexible working hours Sociable environment
IT Jobs
2nd Line Support Engineer (CISCO)
IT Jobs Reading
2nd Line Support Engineer (CISCO) – Permanent – Reading The Client We have a great opportunity for a 2nd Line Support Engineer to Join one the UK’s Largest Managed Service Providers to help support their 24/7 Customer Support Team. The Role As this role is customer focused the role would be ideal for someone who enthusiastic, motivated and passionate, with training offered on new and exciting technologies. As the 2nd Line Support Engineer you will be providing technical support, diagnostics and administration in Cisco R&R and Cisco Router, Juniper, Cisco Firewall, F5 Configuration and fault finding. You will carry out maintained including Patching, Config back up and capacity management. Key Skills * Experience providing 2nd Line Support * Cisco Routing and Switching Platforms including ISR. ARS, Catalyst and Nexus. * Security Platform including Firewalls * Juniper Security * CCNA - R&S is required * JNCIA Acorn Recruitment acts as an employment agency for permanent recruitment
Oct 29, 2018
2nd Line Support Engineer (CISCO) – Permanent – Reading The Client We have a great opportunity for a 2nd Line Support Engineer to Join one the UK’s Largest Managed Service Providers to help support their 24/7 Customer Support Team. The Role As this role is customer focused the role would be ideal for someone who enthusiastic, motivated and passionate, with training offered on new and exciting technologies. As the 2nd Line Support Engineer you will be providing technical support, diagnostics and administration in Cisco R&R and Cisco Router, Juniper, Cisco Firewall, F5 Configuration and fault finding. You will carry out maintained including Patching, Config back up and capacity management. Key Skills * Experience providing 2nd Line Support * Cisco Routing and Switching Platforms including ISR. ARS, Catalyst and Nexus. * Security Platform including Firewalls * Juniper Security * CCNA - R&S is required * JNCIA Acorn Recruitment acts as an employment agency for permanent recruitment
IT Jobs
1st Line Product Support Technician
IT Jobs Brighton, Brighton and Hove
Due to continued growth an exciting Technical Support vacancy is available in Brighton, working on the helpdesk, supporting customers with software and hardware issues, as part of a fun and growing 1st Line team. We are looking for experience in Customer Service, Retail experience with Technical Products, 1st Line Support, IT Helpdesk Engineer or a similar to join this company who are a great employer offering future progression. Duties include: • Providing first line product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype • Handling Technical enquiries for both Software and Hardware (IT/Electronics) • Providing excellent Customer Service with Technical/IT based products • Advising of other suitable products and upgrades as necessary The successful candidate will need: • Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based • An interest, qualification or experience in IT, Electronics or Technology in general • Ideally previous Technical Support experience but this is not essential The work is mainly with UK customers but French or German language skills could be utilised too however, fluent spoken and written English communication skills are essential. The role is permanent working 8 hour days between the hours of 7am and 7pm Monday to Friday as well as occasional Saturday mornings on a rota basis (approximately only 4 Saturdays a year). The salary is between £18K - £22K dependent on skills and experience and the company offers a great working atmosphere, fantastic benefits including free parking and future progression opportunities. There will be a group interview day on Friday 2nd November 2018 with immediate decisions made. Spaces on the recruitment day are limited so apply now. First Recruitment Services Ltd is acting as an employment agency
Oct 29, 2018
Due to continued growth an exciting Technical Support vacancy is available in Brighton, working on the helpdesk, supporting customers with software and hardware issues, as part of a fun and growing 1st Line team. We are looking for experience in Customer Service, Retail experience with Technical Products, 1st Line Support, IT Helpdesk Engineer or a similar to join this company who are a great employer offering future progression. Duties include: • Providing first line product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype • Handling Technical enquiries for both Software and Hardware (IT/Electronics) • Providing excellent Customer Service with Technical/IT based products • Advising of other suitable products and upgrades as necessary The successful candidate will need: • Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based • An interest, qualification or experience in IT, Electronics or Technology in general • Ideally previous Technical Support experience but this is not essential The work is mainly with UK customers but French or German language skills could be utilised too however, fluent spoken and written English communication skills are essential. The role is permanent working 8 hour days between the hours of 7am and 7pm Monday to Friday as well as occasional Saturday mornings on a rota basis (approximately only 4 Saturdays a year). The salary is between £18K - £22K dependent on skills and experience and the company offers a great working atmosphere, fantastic benefits including free parking and future progression opportunities. There will be a group interview day on Friday 2nd November 2018 with immediate decisions made. Spaces on the recruitment day are limited so apply now. First Recruitment Services Ltd is acting as an employment agency
IT Jobs
Customer Support Executive
IT Jobs Stafford
Customer Support Executive Our client based in Stafford designs, creates and produces leading software solutions for some of the country’s leading retail businesses. Their Customer Support team make sure that their customers get the best out of the products they are using. As our client grows, and they are considerably; inevitably their customer base grows and the need for high quality technical and user support rises. As a Customer Support Executive you’ll be working in a fast paced environment investigating and ultimately solving sometimes simple sometimes complex technical questions that a customer may have or they might be experiencing a user issue that needs explaining in a simple and clear way. Either way you’ll be trained to help! This is the ideal job for someone who has an understanding of software development, perhaps in a junior developer position but wants a more diagnostic role, you’ll be expected to be both polite and friendly on the phone and of course be able to quickly build rapport with customers who require above all else empathetic solutions to their current software issues. If this is you….Please apply today. Your daily Responsibilities will include: Dealing with customer enquiries via phone and email Investigating basic technical queries Communicating with the technical support team to resolve issues Co-ordinating with the sales team to set up new customers Essential skills you’ll need to possess are: Basic understanding of Javascript and HTML Experience in a customer helping role A degree level education (preferably in a computing related subject) Our client offers a local market competitive salary with annual (performance related) pay increases as well as: 23 days paid holiday (plus bank holidays) with an additional day for each year of service Monthly team ‘lunch-club’ with an extended 2-hour lunch break Opportunities to learn, gain further qualifications along with regular internal learning sessions for anyone to attend or deliver. As well as – High Street and online shopping discounts, Computer and phone discounts including Apple product discounts and Cheap cinema tickets. Apply now to start a new career with a company going places. © Perfect Placement UK Ltd – See our website for details
Oct 29, 2018
Customer Support Executive Our client based in Stafford designs, creates and produces leading software solutions for some of the country’s leading retail businesses. Their Customer Support team make sure that their customers get the best out of the products they are using. As our client grows, and they are considerably; inevitably their customer base grows and the need for high quality technical and user support rises. As a Customer Support Executive you’ll be working in a fast paced environment investigating and ultimately solving sometimes simple sometimes complex technical questions that a customer may have or they might be experiencing a user issue that needs explaining in a simple and clear way. Either way you’ll be trained to help! This is the ideal job for someone who has an understanding of software development, perhaps in a junior developer position but wants a more diagnostic role, you’ll be expected to be both polite and friendly on the phone and of course be able to quickly build rapport with customers who require above all else empathetic solutions to their current software issues. If this is you….Please apply today. Your daily Responsibilities will include: Dealing with customer enquiries via phone and email Investigating basic technical queries Communicating with the technical support team to resolve issues Co-ordinating with the sales team to set up new customers Essential skills you’ll need to possess are: Basic understanding of Javascript and HTML Experience in a customer helping role A degree level education (preferably in a computing related subject) Our client offers a local market competitive salary with annual (performance related) pay increases as well as: 23 days paid holiday (plus bank holidays) with an additional day for each year of service Monthly team ‘lunch-club’ with an extended 2-hour lunch break Opportunities to learn, gain further qualifications along with regular internal learning sessions for anyone to attend or deliver. As well as – High Street and online shopping discounts, Computer and phone discounts including Apple product discounts and Cheap cinema tickets. Apply now to start a new career with a company going places. © Perfect Placement UK Ltd – See our website for details
Technical Support Analyst
IT Jobs Norfolk
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract A large national government organisation are looking for an IT specialist to join their team! As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365. Role Accountabilities; Maintain service levels for operational support and overall system availability, focusing on CRM. Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view Maintain security of CRM and it s data to ensure continued business operation and compliance. Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools. Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM. Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM. Knowledge & Experience Required; Technical experience in supporting applications, system administration. ITIL v3 Foundation certified or equivalent. Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users. Extensive experience of supporting CRM systems and IT applications. Understanding of web administration and web technologies. Awareness or experience in underpinning technologies, such as and not limited too Active Directory. Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS. Strong analytical skills. This is an urgent requirement- APPLY NOW
Oct 29, 2018
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract A large national government organisation are looking for an IT specialist to join their team! As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365. Role Accountabilities; Maintain service levels for operational support and overall system availability, focusing on CRM. Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view Maintain security of CRM and it s data to ensure continued business operation and compliance. Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools. Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM. Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM. Knowledge & Experience Required; Technical experience in supporting applications, system administration. ITIL v3 Foundation certified or equivalent. Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users. Extensive experience of supporting CRM systems and IT applications. Understanding of web administration and web technologies. Awareness or experience in underpinning technologies, such as and not limited too Active Directory. Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS. Strong analytical skills. This is an urgent requirement- APPLY NOW
IT Jobs
2nd Line Technical IT Support Analyst
IT Jobs Wakefield, West Yorkshire
We are recruiting for a 2nd Line Technical IT Support Analyst, for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. Role & Responsibilities: • You will be the second point of contact for end users and a representational face of IT and for end users who require support • Dealing with all escalations acting as a liaison between the 1st line, Field Service and 3rd line teams. Working closely with the 3rd line teams ensuring that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting • Responsible for ensuring all support incidents, requests and problems are logged in the company's ITSM toolset and are resolved in line with the IT. departments SLA's. Acting as a mentor for the 1st line team you will help promote a shift left culture enabling faster call resolution for the end user community • To provide remote technical support to the customers user base to achieve contractual Service Level Agreements • Document all technical solutions within the Service Desk knowledge base and to provide technical support to 1st Line Service Desk Analysts • To record all incidents / changes within the businesses service Desk tool. • To answer inbound phone calls where required and make outbound phone calls to customers keeping them informed on a regular basis Skills, Knowledge & Experience: • Must be knowledgeable of; VMware Support, Active Directory Support, MS Exchange Support and Administration, Terminal Services Support (MS, Citrix), Dell SonicWALL Firewall Support, WatchGuard Firewall Support, Basic Cisco Routing and Switching Support, Basic Understanding of IP routing and switching, Understanding of Internet Connectivity (ADSL / SDSL / MPLS) • Minimum 2 Years working in IT Support • Good understanding of networks • Good troubleshooting experience • Excellent telephone manner • Be available for 24/7 Rota if required Benefits: • Up to £25,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Oct 29, 2018
We are recruiting for a 2nd Line Technical IT Support Analyst, for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. Role & Responsibilities: • You will be the second point of contact for end users and a representational face of IT and for end users who require support • Dealing with all escalations acting as a liaison between the 1st line, Field Service and 3rd line teams. Working closely with the 3rd line teams ensuring that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting • Responsible for ensuring all support incidents, requests and problems are logged in the company's ITSM toolset and are resolved in line with the IT. departments SLA's. Acting as a mentor for the 1st line team you will help promote a shift left culture enabling faster call resolution for the end user community • To provide remote technical support to the customers user base to achieve contractual Service Level Agreements • Document all technical solutions within the Service Desk knowledge base and to provide technical support to 1st Line Service Desk Analysts • To record all incidents / changes within the businesses service Desk tool. • To answer inbound phone calls where required and make outbound phone calls to customers keeping them informed on a regular basis Skills, Knowledge & Experience: • Must be knowledgeable of; VMware Support, Active Directory Support, MS Exchange Support and Administration, Terminal Services Support (MS, Citrix), Dell SonicWALL Firewall Support, WatchGuard Firewall Support, Basic Cisco Routing and Switching Support, Basic Understanding of IP routing and switching, Understanding of Internet Connectivity (ADSL / SDSL / MPLS) • Minimum 2 Years working in IT Support • Good understanding of networks • Good troubleshooting experience • Excellent telephone manner • Be available for 24/7 Rota if required Benefits: • Up to £25,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
IT Jobs
IT Network Engineer
IT Jobs St Asaph
Job Outline: A well-established manufacturing business based in St Asaph, North Wales requires a dynamic and technically competent IT Network Engineer to join our team of IT professionals, to administer and maintain critical information and communication infrastructure, including but not limited to systems, networking and computerised management information systems. The IT Network Engineer will be responsible for: Providing 2nd and 3rd Line Technical support for site IT users Maintaining core infrastructure Information Systems Coordinating with other department team members and third parties to deliver projects and services to the wider company The ideal candidate for this role will be multi-disciplined and have proven experience of managing a range of infrastructure systems. The ability to multi task, manage and prioritise their own workload and adapt to meet business needs is essential. Key Responsibilities: The main duties with this position will include: Performing analysis of network needs and contributing to design of network architecture, integration and installation. Maintaining network hardware and software, including servers, network switches, firewalls, storage and structured cabling. Evaluation of network hardware & software requirements and capabilities, and making recommendations for improvements. System checks in order to optimise performance and to initiate recovery action after system failures. Establishing and controlling systems access and security. Monitoring and maintaining network stability and testing, & install software & firmware upgrades. Managing computer operation scheduling, backup, storage and retrieval functions. Preparation and maintenance of documentation of network configurations and cabling layouts. Developing, maintaining and testing of disaster recovery plans in conjunction with wider Business Continuity requirements. Personal Specification: It is essential that all candidates have the following: Proven experience of working with a range of IT infrastructure including providing 3rdline technical support Extensive knowledge of managing VMware vSphere environments, Microsoft Exchange Server 2010+, enterprise class backup systems and Active Directory Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, NFS, DNS, DHCP, routing and VLANs A professional attitude and excellent interpersonal skills, with an enthusiastic and proactive personality The following knowledge areas are desirable for the role: MCSE/MCITP: Enterprise Administrator or Server Administrator/VCP or equivalent IT Qualifications an advantage A degree in an IT related subject Knowledge of Hyper Converged Infrastructure would be desirable
Oct 29, 2018
Job Outline: A well-established manufacturing business based in St Asaph, North Wales requires a dynamic and technically competent IT Network Engineer to join our team of IT professionals, to administer and maintain critical information and communication infrastructure, including but not limited to systems, networking and computerised management information systems. The IT Network Engineer will be responsible for: Providing 2nd and 3rd Line Technical support for site IT users Maintaining core infrastructure Information Systems Coordinating with other department team members and third parties to deliver projects and services to the wider company The ideal candidate for this role will be multi-disciplined and have proven experience of managing a range of infrastructure systems. The ability to multi task, manage and prioritise their own workload and adapt to meet business needs is essential. Key Responsibilities: The main duties with this position will include: Performing analysis of network needs and contributing to design of network architecture, integration and installation. Maintaining network hardware and software, including servers, network switches, firewalls, storage and structured cabling. Evaluation of network hardware & software requirements and capabilities, and making recommendations for improvements. System checks in order to optimise performance and to initiate recovery action after system failures. Establishing and controlling systems access and security. Monitoring and maintaining network stability and testing, & install software & firmware upgrades. Managing computer operation scheduling, backup, storage and retrieval functions. Preparation and maintenance of documentation of network configurations and cabling layouts. Developing, maintaining and testing of disaster recovery plans in conjunction with wider Business Continuity requirements. Personal Specification: It is essential that all candidates have the following: Proven experience of working with a range of IT infrastructure including providing 3rdline technical support Extensive knowledge of managing VMware vSphere environments, Microsoft Exchange Server 2010+, enterprise class backup systems and Active Directory Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, NFS, DNS, DHCP, routing and VLANs A professional attitude and excellent interpersonal skills, with an enthusiastic and proactive personality The following knowledge areas are desirable for the role: MCSE/MCITP: Enterprise Administrator or Server Administrator/VCP or equivalent IT Qualifications an advantage A degree in an IT related subject Knowledge of Hyper Converged Infrastructure would be desirable
IT Jobs
Apprentice Service Desk Engineer
IT Jobs S43, Barlborough, Derbyshire
Learning Curve Group have an exciting vacancy for an Apprentice Service Desk Engineer. This is a great chance for someone who has an understanding of IT, and wants to develop their skills. Vacancy description: This position will provide technical support to AAG’s customers within a service desk environment. A desire to learn about all areas of IT and to provide exceptional customer service is a must along with a willingness to understand the commercial goals of the business as a whole. Responsibilities: * Manage tickets that come in via our ticket management system, phone or email * Log and direct tickets to appropriate queues ensuring details are clear and correct and SLAs are met * In time provide basic Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network/mainframe connectivity and application support to a wide variety of external support customers * Record incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate with and properly utilise 1st, 2nd and 3rd Level support and the account management team. * Troubleshoot and resolve incidents and/or escalate to Level 1 and 2 support where necessary. * Ensure target first time response rates are met as per the defined service level expectations. * Communicate clearly, effectively and in a timely manner with customers * Create and maintain accurate documentation and ticket updates to ensure all parties and fully informed of progress of any problem/issue * Learn all areas of the engineering support AAG provides and work in a flexible manner to be hands on with customer requirements as necessary (i.e. testing and other project related tasks) * Work with Integrity to learn and complete Level 3 qualification in good time
Oct 29, 2018
Learning Curve Group have an exciting vacancy for an Apprentice Service Desk Engineer. This is a great chance for someone who has an understanding of IT, and wants to develop their skills. Vacancy description: This position will provide technical support to AAG’s customers within a service desk environment. A desire to learn about all areas of IT and to provide exceptional customer service is a must along with a willingness to understand the commercial goals of the business as a whole. Responsibilities: * Manage tickets that come in via our ticket management system, phone or email * Log and direct tickets to appropriate queues ensuring details are clear and correct and SLAs are met * In time provide basic Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network/mainframe connectivity and application support to a wide variety of external support customers * Record incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate with and properly utilise 1st, 2nd and 3rd Level support and the account management team. * Troubleshoot and resolve incidents and/or escalate to Level 1 and 2 support where necessary. * Ensure target first time response rates are met as per the defined service level expectations. * Communicate clearly, effectively and in a timely manner with customers * Create and maintain accurate documentation and ticket updates to ensure all parties and fully informed of progress of any problem/issue * Learn all areas of the engineering support AAG provides and work in a flexible manner to be hands on with customer requirements as necessary (i.e. testing and other project related tasks) * Work with Integrity to learn and complete Level 3 qualification in good time
IT Jobs
Helpdesk Support Engineer
IT Jobs Thatcham, Berkshire
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley. The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role. Client The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications. Skills Required - Previous IT Support experience (preferably within a Helpdesk or Service Desk environment) - Knowledge of Microsoft Windows Servers / Exchange and Active Directory - A knowledge of VMWare would be desirable. Who would the role suit? An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career. Salary Up to £25,000 plus benefits Location Thatcham, West Berkshire Interested? Please email your CV to Jason Price of CV Screen in strict confidence. - Summary - IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Oct 29, 2018
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley. The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role. Client The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications. Skills Required - Previous IT Support experience (preferably within a Helpdesk or Service Desk environment) - Knowledge of Microsoft Windows Servers / Exchange and Active Directory - A knowledge of VMWare would be desirable. Who would the role suit? An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career. Salary Up to £25,000 plus benefits Location Thatcham, West Berkshire Interested? Please email your CV to Jason Price of CV Screen in strict confidence. - Summary - IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
IT Jobs
IT Support Engineer
IT Jobs Watford, Hertfordshire
IT Support Engineer is required to provide 1st & 2nd line support for a leading company in the IT sector based in Watford. The successful candidate will be responsible remotely and for ensuring that clients receive a professional IT Support service. It is desirable to be Microsoft Certified but the key is strong Microsoft / Windows Support experience and an excellent telephone manner. - Client – CV Screen is recruiting for a IT Managed Service provider based in Watford. The company have been established for over 20 years. Required skills: • Microsoft Windows Server including: Active Directory - - Basic password resets, account creations and knowledge of Group Policy. • File server - adding and removing user’s permission on folders. Mapping drives. • Exchange - Adding and removing user’s mailboxes. Creating distribution groups. • Office 365 Admin experience. • Print Servers - Adding and removing printers. Clearing print spoolers. Who will suit this role? This is an excellent opportunity for an IT Support Engineer to join a well established team within a company in Watford who offer excellent prospects. Salary: Basic salary to £32,000 + Benefits Location: Watford / Hertfordshire To Apply: Please send your CV to Jason Price strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Keywords IT Support Engineer / Technical Support /Watford / Desktop / Helpdesk / Windows / Microsoft / Hertfordshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Oct 29, 2018
IT Support Engineer is required to provide 1st & 2nd line support for a leading company in the IT sector based in Watford. The successful candidate will be responsible remotely and for ensuring that clients receive a professional IT Support service. It is desirable to be Microsoft Certified but the key is strong Microsoft / Windows Support experience and an excellent telephone manner. - Client – CV Screen is recruiting for a IT Managed Service provider based in Watford. The company have been established for over 20 years. Required skills: • Microsoft Windows Server including: Active Directory - - Basic password resets, account creations and knowledge of Group Policy. • File server - adding and removing user’s permission on folders. Mapping drives. • Exchange - Adding and removing user’s mailboxes. Creating distribution groups. • Office 365 Admin experience. • Print Servers - Adding and removing printers. Clearing print spoolers. Who will suit this role? This is an excellent opportunity for an IT Support Engineer to join a well established team within a company in Watford who offer excellent prospects. Salary: Basic salary to £32,000 + Benefits Location: Watford / Hertfordshire To Apply: Please send your CV to Jason Price strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Keywords IT Support Engineer / Technical Support /Watford / Desktop / Helpdesk / Windows / Microsoft / Hertfordshire CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Field Installation Engineer / Implementation Engineer
IT Jobs Hemel Hempstead, Hertfordshire
Field Installation Engineer / Implementation Engineer required for my client based Near Hemel Hempstead paying £30K + fully expensed company car which can be used for personal use + bonus (£2-£3.5K) The role is field based and so you will need a driving licence and be willing to travel and when necessary stay away up to 6-8 nights per month. This will involve travel across the UK, however the majority of work is concentrated in the South East. You will be away roughly between 6-8 nights per month. You will be provided with a company car which you can use for personal use, expenses for hotels and meals, and bonuses for nights spent away that exceed 4 per month. The ideal candidate will have field experience already. The role will generally involve 80% installations and travel and 20% after sales care (additional training, customer care etc) Due to the diversity of the role, the ideal candidate will tick as many boxes as possible, however having at least 3 of the following would be advantageous: · A background in electronics, or experience of electrical installation. · A software background in an HR, staff management, payroll or access control solutions. · Experience in configuring a software solution. · Knowledge of Windows Server or MS SQL Server. · A good knowledge level of networking (TCP/IP). If this is a role you are interested in, please reply to this email with a copy of your updated CV attached. Job Role · Prepare and carry out the installation of my clients systems at customer sites accurately and on-time. · Provide customer training during the installation so customers are able to use the systems competently. · Answer any customer queries before and during the installation. · Report any issues related to customer installations to the technical services manager in a timely manner. · Carry out maintenance and repairs both in-house and at customer sites. · When based in the office you should be prepared to: · Offer technical support to customers and our distributor network. · Organise future installations. · Assist the sales team in preparing for customer meetings. · Ensure that the workshop is kept in an orderly and efficient manner at all times. · Offer ad-hoc assistance to other internal departments when requested
Oct 29, 2018
Field Installation Engineer / Implementation Engineer required for my client based Near Hemel Hempstead paying £30K + fully expensed company car which can be used for personal use + bonus (£2-£3.5K) The role is field based and so you will need a driving licence and be willing to travel and when necessary stay away up to 6-8 nights per month. This will involve travel across the UK, however the majority of work is concentrated in the South East. You will be away roughly between 6-8 nights per month. You will be provided with a company car which you can use for personal use, expenses for hotels and meals, and bonuses for nights spent away that exceed 4 per month. The ideal candidate will have field experience already. The role will generally involve 80% installations and travel and 20% after sales care (additional training, customer care etc) Due to the diversity of the role, the ideal candidate will tick as many boxes as possible, however having at least 3 of the following would be advantageous: · A background in electronics, or experience of electrical installation. · A software background in an HR, staff management, payroll or access control solutions. · Experience in configuring a software solution. · Knowledge of Windows Server or MS SQL Server. · A good knowledge level of networking (TCP/IP). If this is a role you are interested in, please reply to this email with a copy of your updated CV attached. Job Role · Prepare and carry out the installation of my clients systems at customer sites accurately and on-time. · Provide customer training during the installation so customers are able to use the systems competently. · Answer any customer queries before and during the installation. · Report any issues related to customer installations to the technical services manager in a timely manner. · Carry out maintenance and repairs both in-house and at customer sites. · When based in the office you should be prepared to: · Offer technical support to customers and our distributor network. · Organise future installations. · Assist the sales team in preparing for customer meetings. · Ensure that the workshop is kept in an orderly and efficient manner at all times. · Offer ad-hoc assistance to other internal departments when requested
IT Jobs
Junior IT Support Assistant in Purfleet
IT Jobs Purfleet, Borough of Thurrock
Overview We are looking for a junior I.T. Support Assistant, to join our small but busy I.T. team. You will be located in our head office in Purfleet, near Lakeside, working within a team of 4 handling all matters relating to the I.T. support . The I.T. Support Assistant will play a play a pivotal role within the I.T. team in meeting the company’s objectives and goals. The junior I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role. This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given. Responsibilities * Installing toner cartridges * Monitoring stock level and proactively ordering printer supplies to ensure constant availability * Disposing of redundant hardware in a safe and secure fashion * Installing and configuring computer systems * Diagnosing & solving hardware/software faults * Diagnosing & Solving printer errors * Diagnosing & Solving Local area network problems * Diagnosing & solving Wide area networks problems * Providing support for VPN Clients * Proving support for remote offices * Providing support for the hosted telephone system * Installing new software * Installing new hardware (servers, printers, computer workstations etc) * Setting up user accounts, permissions and passwords * Overseeing security of all systems, especially the internet * Installing and supporting the company anti-virus solution * Finding and fixing network faults * Technical support for people using the network * Training staff on new systems or software * Making sure all IT meets industry standards * Ensuring all work is compliant with GDPR * Ensuring all work is compliant with the company health & safety policy * Day to day support with Windows & MS Office Remuneration * A starting salary of up to £15,000 per annum, will be offered and reviewed annually every December. Working Hours * Standard office hours are Monday to Friday from 09.00 to 17.30hrs. * Weekend work is occasionally required and a day off in lieu is provided for each weekend day worked. These days can be taken as advised by the Line Manager and are subject to the staffing rota. Subject to the prior agreement of the Line Manager payment for these days may also be considered instead of the day off in lieu. Holiday Entitlement A minimum 20 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply. Other Benefits * A workplace pension scheme - following three months of continuous service. * Free on-Site Parking * State of the art offices * Travel discounts on selected products and services RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT
Oct 29, 2018
Overview We are looking for a junior I.T. Support Assistant, to join our small but busy I.T. team. You will be located in our head office in Purfleet, near Lakeside, working within a team of 4 handling all matters relating to the I.T. support . The I.T. Support Assistant will play a play a pivotal role within the I.T. team in meeting the company’s objectives and goals. The junior I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role. This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given. Responsibilities * Installing toner cartridges * Monitoring stock level and proactively ordering printer supplies to ensure constant availability * Disposing of redundant hardware in a safe and secure fashion * Installing and configuring computer systems * Diagnosing & solving hardware/software faults * Diagnosing & Solving printer errors * Diagnosing & Solving Local area network problems * Diagnosing & solving Wide area networks problems * Providing support for VPN Clients * Proving support for remote offices * Providing support for the hosted telephone system * Installing new software * Installing new hardware (servers, printers, computer workstations etc) * Setting up user accounts, permissions and passwords * Overseeing security of all systems, especially the internet * Installing and supporting the company anti-virus solution * Finding and fixing network faults * Technical support for people using the network * Training staff on new systems or software * Making sure all IT meets industry standards * Ensuring all work is compliant with GDPR * Ensuring all work is compliant with the company health & safety policy * Day to day support with Windows & MS Office Remuneration * A starting salary of up to £15,000 per annum, will be offered and reviewed annually every December. Working Hours * Standard office hours are Monday to Friday from 09.00 to 17.30hrs. * Weekend work is occasionally required and a day off in lieu is provided for each weekend day worked. These days can be taken as advised by the Line Manager and are subject to the staffing rota. Subject to the prior agreement of the Line Manager payment for these days may also be considered instead of the day off in lieu. Holiday Entitlement A minimum 20 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply. Other Benefits * A workplace pension scheme - following three months of continuous service. * Free on-Site Parking * State of the art offices * Travel discounts on selected products and services RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT
IT Jobs
Account Manager
IT Jobs Manchester, Greater Manchester
Account Manager - SaaS Up to 55k Basic Salary, OTE TBC, Benefits Manchester Interaction Recruitment is recruiting an Account Manager to join a world-leader in check listing SaaS solutions provider that is in start-up mode and fast-growing in the UK. The Company have offices across the world and their solutions are used in over 150 countries worldwide. They have recently received over $35 million of investment and are committed to grow the company to become the market leader in their field globally. They have fantastic, avant-garde offices in Manchester city centre and a fantastic culture to add. As an Account Manager you will be given a portfolio of accounts to manage that are spread across the UK. You will need to maintain these accounts, cross-sell and up-sell to generate more revenue for the company. You will be supported by a fantastic leadership team that have come on board to drive the business forward. You will also have fantastic marketing and technical support on hand, both in the UK and globally. To apply for the Account Manager role, you must be / have: - 2-4 years experience in an account management role - Experience selling SaaS or Software - A demonstrable track record in maintaining, cross-selling and up-selling into exisiting accounts - Commutable to the office in Manchester If you have the experience and credentials to do this Account Manager role please apply immediately
Oct 29, 2018
Account Manager - SaaS Up to 55k Basic Salary, OTE TBC, Benefits Manchester Interaction Recruitment is recruiting an Account Manager to join a world-leader in check listing SaaS solutions provider that is in start-up mode and fast-growing in the UK. The Company have offices across the world and their solutions are used in over 150 countries worldwide. They have recently received over $35 million of investment and are committed to grow the company to become the market leader in their field globally. They have fantastic, avant-garde offices in Manchester city centre and a fantastic culture to add. As an Account Manager you will be given a portfolio of accounts to manage that are spread across the UK. You will need to maintain these accounts, cross-sell and up-sell to generate more revenue for the company. You will be supported by a fantastic leadership team that have come on board to drive the business forward. You will also have fantastic marketing and technical support on hand, both in the UK and globally. To apply for the Account Manager role, you must be / have: - 2-4 years experience in an account management role - Experience selling SaaS or Software - A demonstrable track record in maintaining, cross-selling and up-selling into exisiting accounts - Commutable to the office in Manchester If you have the experience and credentials to do this Account Manager role please apply immediately
IT Jobs
IT Support Engineer
IT Jobs Manchester
My client, a design and software agency based in Manchester city centre are looking for an experienced IT Technical Support Engineer to join the service delivery team. You will provide 1st and 2nd line support and carry out project work to help improve their existing systems to ensure the delivery of quality services to internal and external clients. Working as a team, you will be supporting all production server environments, networking and desktop services and ensuring communication process is followed regarding high impacting incident and changes. Responsibilities: * Monitoring and taking proactive actions to address any alerts which cause concern to reduce the likelihood of service outage. * You will take ownership of all incident tickets allocated to you and ensure updates are provided to the clients and resolution is progressed to resolve following documented processes and procedures. * Carry out proactive maintenance work on the production environment. * Plan and implement improvements to support the developing infrastructure. * Change and Problem Management activities are also to be followed. Skills and experience: * Excellent general IT skills and problem solving abilities * Strong experience in working within a ticket based system * Experience of Problem and Change Management * Desktops - Windows 10 and Mac OS * Office 365 * Cisco - Firewalls, Routers and Switches desirable * Windows Server - 2012 R2, 2016 inc. Active Directory and Group Policy * A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc) * Virtualization (VMWare) * Cloud experience (AWS) * IT policies (DR, backup, access control, change management etc.) * Good hands on experience working with Linux systems * Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ * Backup and replication (Veeam) * ITIL Foundation * ISO 27001 experience or similar security framework This is a great opportunity for someone who is looking to join a small, but growing IT team whereby the company supports career development and rewards their staff
Oct 29, 2018
My client, a design and software agency based in Manchester city centre are looking for an experienced IT Technical Support Engineer to join the service delivery team. You will provide 1st and 2nd line support and carry out project work to help improve their existing systems to ensure the delivery of quality services to internal and external clients. Working as a team, you will be supporting all production server environments, networking and desktop services and ensuring communication process is followed regarding high impacting incident and changes. Responsibilities: * Monitoring and taking proactive actions to address any alerts which cause concern to reduce the likelihood of service outage. * You will take ownership of all incident tickets allocated to you and ensure updates are provided to the clients and resolution is progressed to resolve following documented processes and procedures. * Carry out proactive maintenance work on the production environment. * Plan and implement improvements to support the developing infrastructure. * Change and Problem Management activities are also to be followed. Skills and experience: * Excellent general IT skills and problem solving abilities * Strong experience in working within a ticket based system * Experience of Problem and Change Management * Desktops - Windows 10 and Mac OS * Office 365 * Cisco - Firewalls, Routers and Switches desirable * Windows Server - 2012 R2, 2016 inc. Active Directory and Group Policy * A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc) * Virtualization (VMWare) * Cloud experience (AWS) * IT policies (DR, backup, access control, change management etc.) * Good hands on experience working with Linux systems * Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ * Backup and replication (Veeam) * ITIL Foundation * ISO 27001 experience or similar security framework This is a great opportunity for someone who is looking to join a small, but growing IT team whereby the company supports career development and rewards their staff
IT Jobs
Network Engineer
IT Jobs Liverpool
My client, a leading shipping business are looking for a Network Engineer to join the team in their Liverpool office. You will proactively manage, support and develop existing networks and VOIP infrastructures for the UK and European offices. You will work closely with the business and IT department to help maintain a robust and reliable network infrastructure. Working as part of the network team to implement new firewall and VOIP solutions to existing and new offices, you will adhere to security guidelines with regards to firewall policy changes. As this role also covers European offices, occasional travel is required to the organisations UK & European offices. Main duties and responsibilities: * Configuration of Cisco switches to comply with HO standards * Implement new Cisco networks to company offices in the UK / Europe * Pro-actively manage / support and develop all existing networks * Implement new checkpoint firewall hardware to UK and European offices * Maintain / modify / and troubleshoot firewalls policies to resolve support tickets * Assist in the implementation of Cisco VOIP systems * Provide a secure a reliable electronic environment, within guidelines and approval * Produce proper and thorough documentation * Give IT Helpdesk the tools and knowledge to cover 1st line network issues Skills & Experience * Must be able to demonstrate an understanding of networking principles and WAN technology * Good knowledge of Firewall configurations * Have an understanding of router configuration management * Knowledge of Cisco systems * Experience of working with and managing VLANS * Knowledge of Checkpoint firewall desirable * Knowledge of Cisco VOIP systems desirable * Ability to resolve network problems having varying degrees of complexity * Strong troubleshooting and problem solving skills * Have solid experience in a helpdesk or technical support environment * Ability to work autonomously and as part of a team
Oct 29, 2018
My client, a leading shipping business are looking for a Network Engineer to join the team in their Liverpool office. You will proactively manage, support and develop existing networks and VOIP infrastructures for the UK and European offices. You will work closely with the business and IT department to help maintain a robust and reliable network infrastructure. Working as part of the network team to implement new firewall and VOIP solutions to existing and new offices, you will adhere to security guidelines with regards to firewall policy changes. As this role also covers European offices, occasional travel is required to the organisations UK & European offices. Main duties and responsibilities: * Configuration of Cisco switches to comply with HO standards * Implement new Cisco networks to company offices in the UK / Europe * Pro-actively manage / support and develop all existing networks * Implement new checkpoint firewall hardware to UK and European offices * Maintain / modify / and troubleshoot firewalls policies to resolve support tickets * Assist in the implementation of Cisco VOIP systems * Provide a secure a reliable electronic environment, within guidelines and approval * Produce proper and thorough documentation * Give IT Helpdesk the tools and knowledge to cover 1st line network issues Skills & Experience * Must be able to demonstrate an understanding of networking principles and WAN technology * Good knowledge of Firewall configurations * Have an understanding of router configuration management * Knowledge of Cisco systems * Experience of working with and managing VLANS * Knowledge of Checkpoint firewall desirable * Knowledge of Cisco VOIP systems desirable * Ability to resolve network problems having varying degrees of complexity * Strong troubleshooting and problem solving skills * Have solid experience in a helpdesk or technical support environment * Ability to work autonomously and as part of a team
IT Jobs
Customer Support Engineer - Poole - £25-28K
IT Jobs Poole
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role. Duties: * Minimise the impact of faults for IT, applications and telephony solutions * Undertake occasional customer site visits and provide on-going support * Maintain a record of customer issues and resolutions Requirements: * Must have commercial experience working in a technical support role * Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration Must also have skills in one or more of the following: * SQL * PHP (or similar) * Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers) * Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.) * Networking Diagnostics (configurations, routing, switching, Firewalls) * Server Hardware (diagnostics, repair, build, installations, restorations, etc.) * Strong problem solving and troubleshooting skills Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally) Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally. Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly). Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail. Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role. Duties: * Minimise the impact of faults for IT, applications and telephony solutions * Undertake occasional customer site visits and provide on-going support * Maintain a record of customer issues and resolutions Requirements: * Must have commercial experience working in a technical support role * Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration Must also have skills in one or more of the following: * SQL * PHP (or similar) * Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers) * Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.) * Networking Diagnostics (configurations, routing, switching, Firewalls) * Server Hardware (diagnostics, repair, build, installations, restorations, etc.) * Strong problem solving and troubleshooting skills Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally) Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally. Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly). Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail. Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
IT Jobs
IT Service Desk Engineer - Hosting / Networks
IT Jobs Newcastle upon Tyne, Tyne & Wear
IT Service Desk Engineer - Hosting / Networks Newcastle Competitive Salary DOE + Excellent Company Benefits Package Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand. We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide. With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment. We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering. Service Desk Engineer Key Responsibilities: + To resolve incidents and problems both directly from customers and through technical escalation + To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents + To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite + To administer customer networks as part of managed services provision + To provide proactive problem management though checking manufacture websites Service Desk Engineer Required Skills and Experience: + Vast experience working in either 1st or 2nd line IT technical support + Vast experience in a customer facing environment + Exposure to and hands on experience of working within an IT service provider environment + Good understanding of Microsoft products. Basic experience of servers. + Basic understanding of ISO/BSI and ITIL frameworks + Basic understanding of working with Service Level Agreements Please note - Shift work may be required. Benefits we offer: + From day one: Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events + From 3 months: Up to 5% enhanced matching employer’s pension contribution + The following benefits on successful completion of probationary period: Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme + We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location You may have worked in the following capacities: Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Oct 29, 2018
IT Service Desk Engineer - Hosting / Networks Newcastle Competitive Salary DOE + Excellent Company Benefits Package Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand. We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide. With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment. We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering. Service Desk Engineer Key Responsibilities: + To resolve incidents and problems both directly from customers and through technical escalation + To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents + To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite + To administer customer networks as part of managed services provision + To provide proactive problem management though checking manufacture websites Service Desk Engineer Required Skills and Experience: + Vast experience working in either 1st or 2nd line IT technical support + Vast experience in a customer facing environment + Exposure to and hands on experience of working within an IT service provider environment + Good understanding of Microsoft products. Basic experience of servers. + Basic understanding of ISO/BSI and ITIL frameworks + Basic understanding of working with Service Level Agreements Please note - Shift work may be required. Benefits we offer: + From day one: Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events + From 3 months: Up to 5% enhanced matching employer’s pension contribution + The following benefits on successful completion of probationary period: Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme + We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location You may have worked in the following capacities: Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
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