304 Technical Support jobs

Full Time (37 hours per week) Salary: £31,153 - £36,169 per annum Location: Canary Wharf, London Ref No: USL314 Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer! As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors. You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.  At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access. If you’re interested, up for the challenge and want to know more, please  go to our job vacancies page http://jobs.sunderland.ac.uk/USL314  or by clicking the apply button below.  For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .   Closing Date: 26 January 2020, midnight Interviews: TBC Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website www.gov.uk

Full Time (37 hours per week for nominal purposes) Salary: £36,961 - £44,352 per annum Location: Canary Wharf, London Ref No: USL312   Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!  As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.  You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.  At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access. If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312 For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk Closing Date: Sunday, 19 January 2020 at midnight    Interviews:TBC   Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website www.gov.uk

Applications are invited for 2 posts of ICT Technical Architect.  These posts can be based at Dorset Police’s HQ at Winfrith, near Dorchester or Devon and Cornwall Police Headquarters at Middlemoor, Exeter. The commencing salary is £39,705 rising by yearly increments to a maximum of £43,779 per annum.  This post does not attract allowances.  This post attracts flexi time. These posts are based on 37 hours per week but we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.  The primary responsibility will be to act as the Principal Design/Technical Lead, providing the link between managers, designers, developers and users on all aspects of design and architectural alignment supporting the future development and sustainability of Alliance ICT and ensuring that we can meet the demands of digital policing. The architects will deliver a consistent approach to project design and implementation, whilst ensuring a robust and dependable network infrastructure is maintained.  For further details or an informal discussion please contact Gary Gillard, ICT Strategy Manager on 07739 777461 or email at  Gary.GILLARD@devonandcornwall.pnn.police.uk    alternatively contact Head of ICT Andy Bennington on 01202 006084 or email at Andy.Bennington@dorset.pnn.police.uk If you are interested further details of this role, relevant application form and associated documents, can be found by visiting our  website .  Closing date for completed applications is 30 August 2019  CVs will not be accepted.

We’re looking for a hands-on individual who is solutions focused and has LMS admin experience (preferably Moodle or Totara Learn) to support in all aspects of maintaining, troubleshooting and improving the Academy’s core platform, Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the Academy’s charitable mission. The Organisation The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods. https://www.humanitarianleadershipacademy.org/ https://www.kayaconnect.org/   The Role As LMS Support Specialist, you will: Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue. Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests. Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform. The Person To be successful you will have experience in administration of a Learning Management System (LMS) – preferably Moodle or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches. To apply please visit our website or click Here. Closing date: Sunday 14th July 2019  

Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office. Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company? If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you. Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in: Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate Creating user accounts in Exchange and Active Directory Supporting Cisco phone system and mobile telephony Updating IT records and documentation Configuration of IT equipment, laptop builds and updates Ordering of software and equipment as required and liaising with suppliers Asset management – recording details of equipment and software licences issued Providing project support to the wider IT team The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service. This is a full time role, 35 hours per week. Some travel to all Turley offices will be required. Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus. If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to  careers@turley.co.uk  with details of your current salary. No agency interest please. The successful candidate must have permission to work in the UK by the start of their employment.

Job Description: The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.   Specific Responsibilities: Below highlights key responsibilities, but is not all inclusive:   Primary escalation point for all client hardware and software related needs Support client related operational tasks New client hardware imaging and deployments Application deployments and upgrades Windows XP/7/10 operating system support Business productivity and manufacturing application support Microsoft Office 2007/2010/2013/2016 etc ProE Site level Active Directory object management User, group and computer object management Support of Office 365 / Exchange Online related tasks Support of remote users Basic Windows server support Javalin ERP (currently running) Oracle EBS r12 ERP (future) Knowledge, Skills, Experience, Characteristics • Passion for providing world class service to your end user community • Proven analytical and technical skills • Exceptional oral and written communication skills and the capability to work with customers at all levels • Proven ability to identify process improvement opportunities, develop recommendations and document processes • Proven ability to work as a team player in a cross-functional team environment • Exceptional work ethic • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients • Must be able to follow defined processes and develop processes where lacking • Must be able to multi-task, as the support environment requires attention across multiple areas. • Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends) • Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines. Technical requirements: • Prior experience supporting an Engineering organization • Prior experience supporting a high tech manufacturing organization • Experience working with VMWare • Extensive experience working with Windows 7 • Extensive experience working with O365 • Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.) • Understanding of networking technologies • Experience with Help Desk software (KACE preferably) • Experience working with client imaging and software deployment products • Experience working in an IT environment that leverages both external and internal resources • Experience working with Active Directory • Experience using SQL Server a plus • Experience working with Dell client and server hardware Other Requirements • A minimum of 7 years hands on experience • Bachelor’s degree or equivalent in Business, IT or related field preferred • Prior hands on SOX experience interfacing with external auditors would be a bonus • Travel up to 40% primarily within the UK After hours support as required Physical Requirements: • Mobility to work in a standard office setting and to use standard office equipment, including a computer. • Ability to use vison to read computer screen and read printed materials.

Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment. IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office! Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient. All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments. Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise. In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.  You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK. Does this sound like something you could get involved with? If so, apply today!

An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do. This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include: Ensuring our business developments are supported by appropriate IT solutions; providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters; maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals; developing expertise in IT/IS systems and acting as a resource and provider of expertise to users. In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint. So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services. Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below. Application details: To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the  job description and person specification . We need to receive this by no later than  5pm   on Thursday 14 March 2019.     Please email your application documents to:   recruitment@valuationtribunal.gov.uk The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds . Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.

Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation. We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries. Ravensbourne is looking to strengthen our team with the following appointment: Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship) Salary: £51,516 p.a. + benefits, based in SE London We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses.  Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.  Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments.  In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.   These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners.  With this in mind, we welcome applicants who do not necessarily have an educational / teaching background.  For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk). Closing date : Wednesday 20th February 2019 Interviews : Friday 1st March 2019 To apply :              (w) http://careers.rave.ac.uk For further details : (e) careers@rave.ac.uk                     (t) 020 3040 3622      If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org . We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve

About Us Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality. Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For. We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others. About The Role We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support. The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London. Salary is up to £25,000 depending on experience. Duties & Responsibilities Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation Traveling to sites to set up new user hardware, providing desktop support and perform maintenance   Skills & Experience Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s Experience of working within an ITIL or SDI environment The expertise to work in a Wintel environment Capability of managing email within an Office 365 setting Comfortable configuring modern mobile handsets for connectivity, email and cloud services The ability to explain complex IT concepts in simple terms About You The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.

INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.

Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Permanent Contract Up to £30,000 per annum The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.    We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects. The ideal candidate will be an experienced team player with these qualities: Experience in IT operations supporting a Windows enterprise Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010 Proven experience working in a small team delivering technical solutions to business requirements Knowledge of ITIL and experience of working with internal and external suppliers Ability to manage own time to deliver activity for agreed projects to agreed timescales Commitment to managing own learning and continuous professional development relevant to the role. We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams. A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.        Closing Date for applications: 8.00am, Monday 6 November 2017 Applicants must have work authorization for the UK. No agencies

2nd Line Support Engineer - Leeds  - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster  You will be involved in a variety of duties including; Providing 2nd line technical support for hardware and software issues. Ensure all calls are logged into the helpdesk system and progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Proactively managing problem calls through to completion in a timely basis. Proactively working to improve internal processes. Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites. Identification of potential opportunities to replace or implement new solutions or equipment at customer sites Ensuring SLA’s are met. Sharing your technical knowledge and assisting your colleagues with issue resolution. Research and development for internal system improvements. Liaising directly with the company directors about new technologies and market developments Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers. Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.   The Person   Minimum 5 years experience in a technical support environment A committed team player. Able to work to your own initiative. Work within a young talented dynamic team. A flexible work ethic, working with the business to find a suitable solution to our customer’s issues. Willingness to work out of normal hours to minimise customer disruption. Comfortable working with complex problems involving hardware and software. Comfortable dealing with customers over the phone and face to face on site when required.      Technical Skills: Excellent knowledge of the following: Desktop PC’s and Operating systems (Windows XP / Windows 7) Networking and firewalls Server set up, configuration and support  - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified Very strong all round technical competence Anti-virus software management and rollout; Back up technology. Server Installation. Terminal server. IT Security. Data replication technologies.

Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  

We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.  You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques  We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.   Overall purpose of the job     To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.  Key responsibility:   Ensure the ongoing maintenance and development of The Mix Services   Lead the scoping, articulation and delivery of digital assets   Project management  Contribute to the digital strategy  Responsible for:    Developers  Freelancers, interns, agencies and volunteers as required  Location:    The Charity’s service hub, currently in Glentworth Street, London, NW1    Main tasks and responsibilities:   Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department  Plan and schedule development iterations, assisting with testing where required  Lead the scoping of digital projects and articulate development needs   Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services   Provide strong project management skills, taking on new projects when needed  Support departments and teams across The Mix with digital solutions and projects  Provide IT project advice and decision support information to project stakeholders   Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed Maximise user experience of The Mix digital services Lead co-creation sessions with young people when needed Manage a variety of projects ensuring they are delivered on time and within budget Budget and expenditure management Ensure the development team develops and maintains the skill base required for delivery   Provide excellent recruitment, supervision and management of staff Any other duties as required      Person Specification:   Essential   Experienced project manager with evidence of scoping and managing digital projects  Experience of managing the full software development lifecycle  A good understanding of usability and accessibility needs  Experience of user-centred design process  Experience/understanding of Agile software development methodologies - particularly XP/Scrum   Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector  Organised and able to manage a range of competing priorities  Self-starter with the ability to work on own initiative and as an active team member.  Excellent interpersonal skills, including the ability to build and maintain relationships   Good written and oral communication skills, including the ability to communicate with users of varying technical ability  Desirable   Experience of budget management  Good knowledge of creative facilitation and user led design techniques   Line management experience  Qualified in Agile  

IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)