295 Technical Support jobs

About Us Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality. Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For. We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others. About The Role We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests.  This will can be in person, on the telephone or via remote support. The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London. Salary is up to £25,000 depending on experience. Duties & Responsibilities Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation Traveling to sites to set up new user hardware, providing desktop support and perform maintenance   Skills & Experience Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s Experience of working within an ITIL or SDI environment The expertise to work in a Wintel environment Capability of managing email within an Office 365 setting Comfortable configuring modern mobile handsets for connectivity, email and cloud services The ability to explain complex IT concepts in simple terms About You The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.

INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.

Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Permanent Contract Up to £30,000 per annum The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. Our Technology Operations team service a broad range of requirements across all departments of the organization and a number of business critical systems, from customer facing and marketing to scheduling and finance.    We are now looking for an Applications Administrator - Office 365 / SharePoint to join our Digital Development and Technology team, to support the maintenance of our SharePoint Online environment and Office 365, and provide second and third line support, in line with ITIL processes. Reporting to the Head of Technology Operations, you will work with the Cloud Infrastructure team to ensure a high availability of services and also undertake analysis and development for new projects. The ideal candidate will be an experienced team player with these qualities: Experience in IT operations supporting a Windows enterprise Knowledge of Office 365 and SharePoint Online, with experience of SharePoint 2013 or 2010 Proven experience working in a small team delivering technical solutions to business requirements Knowledge of ITIL and experience of working with internal and external suppliers Ability to manage own time to deliver activity for agreed projects to agreed timescales Commitment to managing own learning and continuous professional development relevant to the role. We actively encourage applicants from diverse backgrounds and value the positive impact difference has on our teams. A full job description and details of how to apply are available on our website www.roh.org.uk or from the Human Resources Department, email: hr.recruitment@roh.org.uk and you can also contact us if you have any access needs for making an application.        Closing Date for applications: 8.00am, Monday 6 November 2017 Applicants must have work authorization for the UK. No agencies

2nd Line Support Engineer - Leeds  - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster  You will be involved in a variety of duties including; Providing 2nd line technical support for hardware and software issues. Ensure all calls are logged into the helpdesk system and progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Proactively managing problem calls through to completion in a timely basis. Proactively working to improve internal processes. Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites. Identification of potential opportunities to replace or implement new solutions or equipment at customer sites Ensuring SLA’s are met. Sharing your technical knowledge and assisting your colleagues with issue resolution. Research and development for internal system improvements. Liaising directly with the company directors about new technologies and market developments Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers. Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.   The Person   Minimum 5 years experience in a technical support environment A committed team player. Able to work to your own initiative. Work within a young talented dynamic team. A flexible work ethic, working with the business to find a suitable solution to our customer’s issues. Willingness to work out of normal hours to minimise customer disruption. Comfortable working with complex problems involving hardware and software. Comfortable dealing with customers over the phone and face to face on site when required.      Technical Skills: Excellent knowledge of the following: Desktop PC’s and Operating systems (Windows XP / Windows 7) Networking and firewalls Server set up, configuration and support  - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified Very strong all round technical competence Anti-virus software management and rollout; Back up technology. Server Installation. Terminal server. IT Security. Data replication technologies.

Location:  Welwyn Garden City Department:  ICT Reports to:  ICT Support Manager This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them. You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible. The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers. Principle Responsibilities Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system Provide 1st line support to users and trouble-shoot any problems encountered Monitor, log and communicate scheduled system downtime / upgrades Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts Provide additional support on our recently launched Dynamics CRM system Participate in other areas of ICT under the direction of the support manager Knowledge, Skills and Experience Excellent written and verbal communication skills Attention to detail Keen interest in IT Experience of MS Windows, MS office and Office 365 online Experience of using Drupal CMS would be an advantage Good team player Ability to work on own initiative PHP & Java coding knowledge is not essential but would be an advantage Job Summary This vacancy is available on a Full-Time basis It may require ad hoc and infrequent visits to our regional offices Working hours are 9am – 5pm (30-minute lunch break) 37 1/2 Hours a week Salary: £16k-£18k depending on experience Please ensure any applications to this job include your CV with a covering letter.  

We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.  You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques  We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.   Overall purpose of the job     To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.  Key responsibility:   Ensure the ongoing maintenance and development of The Mix Services   Lead the scoping, articulation and delivery of digital assets   Project management  Contribute to the digital strategy  Responsible for:    Developers  Freelancers, interns, agencies and volunteers as required  Location:    The Charity’s service hub, currently in Glentworth Street, London, NW1    Main tasks and responsibilities:   Manage and maintain an accurate and achievable schedule of all digital developments within The Mix, through liaison with technical staff, project managers and department  Plan and schedule development iterations, assisting with testing where required  Lead the scoping of digital projects and articulate development needs   Liaise with project managers and departments across the organisation to ensure that digital requirements documentation is created to the desired standard and available in a timely fashion Ensure the integration of digital services   Provide strong project management skills, taking on new projects when needed  Support departments and teams across The Mix with digital solutions and projects  Provide IT project advice and decision support information to project stakeholders   Manage digital partnerships, attending and manage meetings with external organisations and agencies when needed Maximise user experience of The Mix digital services Lead co-creation sessions with young people when needed Manage a variety of projects ensuring they are delivered on time and within budget Budget and expenditure management Ensure the development team develops and maintains the skill base required for delivery   Provide excellent recruitment, supervision and management of staff Any other duties as required      Person Specification:   Essential   Experienced project manager with evidence of scoping and managing digital projects  Experience of managing the full software development lifecycle  A good understanding of usability and accessibility needs  Experience of user-centred design process  Experience/understanding of Agile software development methodologies - particularly XP/Scrum   Broad technical knowledge, with a passion for the possibilities that new technologies and methodologies offer to the youth and community sector  Organised and able to manage a range of competing priorities  Self-starter with the ability to work on own initiative and as an active team member.  Excellent interpersonal skills, including the ability to build and maintain relationships   Good written and oral communication skills, including the ability to communicate with users of varying technical ability  Desirable   Experience of budget management  Good knowledge of creative facilitation and user led design techniques   Line management experience  Qualified in Agile  

IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)