Capita Manchester Airport, Manchester
Apr 11, 2019
The Data and Communications Company (DCC) is delivering a once-in-a-generation programme to build a smart metering network for Great Britain. Perhaps the most ambitious of its kind in the world, the programme will allow energy suppliers to roll out millions of smart electricity and gas meters to homes and small non-domestic properties. Funded by the energy industry, the network will connect smart meters to the business systems of energy suppliers, network operators and other authorised service users. The smart metering network will help Great Britain become a global leader in smart energy and the development of smart grids. DCC (a licensed Capita company) is the programme and service integrator working on behalf of the energy industry to establish and operate the data and communications infrastructure that will enable all UK homes to have a smart meter by 2020. About the role The DCC is actively seeking highly skilled, determined and motivated Technical Operations Analysts to join this prestigious programme. The successful candidates will provide continuous monitoring of system dashboards, Production Proving tools and performance reports to interpret anomalous events and/or diagnose service degradation. Following a suitable induction and training period, you'll become a recognised Subject Matter Expert in Smart Meter devices, Service Request processing and system error messaging, able to provide 2nd & 3rd line assistance to DCC Service Desk in triaging complex faults. In the role of Technical Analyst, you will work closely with other DCC Operations functions, Chief Technology Office, our Service Providers and Customers to ensure that the DCC's systems and platforms are working optimally. This is an exciting opportunity in a highly dynamic environment with a multi-layered systems landscape making the task of maintaining service integrity all the more challenging. The role will also undertake Incident Management tasks out of hours supporting major incidents. The DCC's infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and process detail is required. Previous IT support experience (in a TOC/NOC environment) and an understanding system components is essential. Technical Operations Analysts will become the 'go to team' when DCC's Customers and Senior Management are demanding immediate answers to service issues, so it's critical that the successful candidates remain approachable, courteous and professional at all times. Skills & Experience Essential: 5 years + experience monitoring, managing technical Network Operations services and technologies or a Graduate with a Junior Data Scientist or Junior Developer skillset. Experience in raising and assigning Incidents when anomalous system behaviour or degradation is identified. Precise written and verbal communications skills are essential. Have experience in ITIL frameworks, supporting Incident Management, Problem Management and Service Desk. Have a willingness to work shifts within a Network Operations environment. Preferable experience in some R, SQL, Data Analytics/Analysis/Omniscope type tools /coding. SC clearance or is willing to undertake screening. Preferred experience in: A credible subject matter expert with good knowledge of ITIL principles. A graduate with experience on Computer systems, Analytics, Mathematics or Technology would be suitable. Specific Network support engineer experience in a complex multi-supplier, multi-client environment is preferred. Must be a well-organised and a diligent documenter, able to assemble a comprehensive and clear explanation of IT issues. Must be analytical, focussed, and have a drive to learn new skills, provide outstanding customer service and determination to identify and resolve issues and RCA. What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, a 10% discretionary bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. Listen | Create | Deliver Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.