Nigel Wright City, Newcastle Upon Tyne
Apr 20, 2019
Your New Opportunity: Nigel Wright is working with a market leader within Newcastle, looking for a Technical Support Manager who will be responsible for maintaining high standards of IT Service Delivery, operation, control and implementation, according to company standards. You will ensure IT Support is delivered effectively and efficiently. Delivery is within the desktop support environment. You will lead positively and provide specialist desktop support expertise to facilitate new strategies, solutions and maintain SLA's and customer service. You will build upon and deliver staff development, support and training. Additionally, you will maintain the underlying systems from a managerial perspective the information security, data integrity and data protection. Technical Support Manager (FTC 6 Months) Fixed Term Contract: 6 months Location: Newcastle Salary: £32,000 to £35,000 The Role: Act as the Service Desk technical SME and be able to mentor and guide team members To ensure that all service que requests, tickets and incidents are managed promptly and effectively, and if necessary escalated to the appropriate level. To assist in the development and implementation of new service desk systems and support functionality Ensure that incident and Service Request SLAs are achieved through Service Support governance To ensure that detailed plans and procedures are in-place to support the disaster recovery process of the organisation. Ensure PDR's, objectives, 121s and IDPs are completed for team Ensure team are engaged and communicated with effectively Great client/3rd part stakeholder management skills You Will Need: Excellent technical knowledge in supporting the hardware and configuration of desktop, printers & laptops. Experience in Windows 10 and VDI. Experience in Migration projects Excellent communication skills. Excellent customer service skills. Strong interpersonal skills and proven ability to develop a team. Ability to effectively manage workload of the team Ability to multitask and prioritise. To Apply: Please submit your most up to date CV for a confidential discussion. The client is looking for an immediate start.