Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
C# Developer - Swansea/Hybrid - Salary £30K - £45K plus benefits including hybrid working, 25 days holiday + bh, flexitime, private healthcare, gym membership, opportunities for international travel, company pension and much more The Role A new and exciting opportunity has become available for a software Developer (Javascript, C#, SQL) to join a rapidly growing software development and tech focused business based in Swansea offering hybrid working - you will only be in the office 2 days a week. As a Developer (C#, Javascript, SQL) you will be responsible for a wide range of innovative projects from creating security systems to maintaining customer satisfaction. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be ambitious and enjoy working in a fast-paced rapidly changing environment. Software Developer role requirements: Experienced with C# JavaScript SQL Any experience in the following will be highly beneficial: Vue.js .NET Core Azure DevOps/VSTS The Company This is an exciting, unique and creative technology business run by individuals who are passionate and open minded about technology and want like-minded individuals to join them on their journey. The company operates within the security services industry and they are currently working on an open platform that unifies and transforms security operations. They are an independent company who are considered industry experts in what they do and offer a friendly and collaborative working environment. As part of the role you will be working alongside their small team of developers, product owners and project managers. They offer flexible working hours, private healthcare, dedicated training, development budgets and more. Apply Now! If you are a talented Software Developer looking to become part of a team focused on being the best, then this could be the right move for you. The role is urgent so don't miss out of the opportunity! C# Developer - Swansea/Hybrid - Salary £30K - £45K plus benefits including hybrid working, 25 days holiday + bh, flexitime, private healthcare, gym membership, opportunities for international travel, company pension and much more Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 30, 2024
Full time
C# Developer - Swansea/Hybrid - Salary £30K - £45K plus benefits including hybrid working, 25 days holiday + bh, flexitime, private healthcare, gym membership, opportunities for international travel, company pension and much more The Role A new and exciting opportunity has become available for a software Developer (Javascript, C#, SQL) to join a rapidly growing software development and tech focused business based in Swansea offering hybrid working - you will only be in the office 2 days a week. As a Developer (C#, Javascript, SQL) you will be responsible for a wide range of innovative projects from creating security systems to maintaining customer satisfaction. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be ambitious and enjoy working in a fast-paced rapidly changing environment. Software Developer role requirements: Experienced with C# JavaScript SQL Any experience in the following will be highly beneficial: Vue.js .NET Core Azure DevOps/VSTS The Company This is an exciting, unique and creative technology business run by individuals who are passionate and open minded about technology and want like-minded individuals to join them on their journey. The company operates within the security services industry and they are currently working on an open platform that unifies and transforms security operations. They are an independent company who are considered industry experts in what they do and offer a friendly and collaborative working environment. As part of the role you will be working alongside their small team of developers, product owners and project managers. They offer flexible working hours, private healthcare, dedicated training, development budgets and more. Apply Now! If you are a talented Software Developer looking to become part of a team focused on being the best, then this could be the right move for you. The role is urgent so don't miss out of the opportunity! C# Developer - Swansea/Hybrid - Salary £30K - £45K plus benefits including hybrid working, 25 days holiday + bh, flexitime, private healthcare, gym membership, opportunities for international travel, company pension and much more Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Apr 30, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
ARM (Advanced Resource Managers)
Reading, Berkshire
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 30, 2024
Contractor
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Project Manager Reading Salary - up to £55,000 Due to an increase in demand, Henderson Scott are actively looking for a project manager for a client who works within the defence industry. We are looking for a project manager who has experience working with NEC contacts, the role is a vital part of our client's operations, and the ideal candidate will have a robust history of managing projects within the framework of NEC contracts. Key Responsibilities: Proactively engage with clients to understand their needs and expectations, fostering trust and transparency through regular communication and feedback. Utilise client feedback to drive continuous improvement and innovation within the company, attracting more work and reinforcing client loyalty. Cultivate solid and enduring relationships with clients by delivering exceptional service, ensuring client satisfaction, and positioning the company as a preferred partner for future projects. Oversee the planning, execution, and delivery of projects in accordance with NEC contract requirements, ensuring all aspects of the contracted works are fully understood and adhered to by the project team. Serve as the main point of contact for all project-related matters with clients, contractors, and other stakeholders, ensuring precise, timely, and effective communication in line with NEC protocols. Effectively implement NEC contract mechanisms to manage and mitigate project risks and changes, including early warnings, compensation events, and the project manager's instructions and decisions. Ensure comprehensive project documentation, including programme, schedules, risk registers, and communication records, are maintained to support transparent and efficient project management. Collaborate with the Quantity Surveyor to manage contract administration, including notifications and payment applications, and maintain an attitude that supports dispute avoidance processes for excellent partnership with our clients. Lead project teams, fostering a collaborative work environment and ensuring high-performance levels and compliance with project specifications and standards. Conduct regular project reviews and performance measurements against project objectives, providing detailed reports to senior management and stakeholders and adjusting project strategies as necessary. Facilitate problem-solving and decision-making processes, ensuring timely and effective resolutions to project challenges. Promote continuous improvement by capturing lessons learned and best practices for future project engagements. Qualifications: Bachelor's Degree in Business Management, Construction Management, or related field. Experience: 4 years or above Professional Certifications Options: PRINCE2 APM (Association for Project Management): including the PFQ (Project Fundamentals Qualification) or PMQ (Project Management Qualification). PMP (Project Management Professional) NEC3/4 Accredited Project Manager Work Environment Requirements Security Clearance is required. Site-based role may require travel to other sites to support on-the-ground project requirements. Fast-paced, dynamic project environments that demand adaptability and problem-solving under pressure.
Apr 30, 2024
Full time
Project Manager Reading Salary - up to £55,000 Due to an increase in demand, Henderson Scott are actively looking for a project manager for a client who works within the defence industry. We are looking for a project manager who has experience working with NEC contacts, the role is a vital part of our client's operations, and the ideal candidate will have a robust history of managing projects within the framework of NEC contracts. Key Responsibilities: Proactively engage with clients to understand their needs and expectations, fostering trust and transparency through regular communication and feedback. Utilise client feedback to drive continuous improvement and innovation within the company, attracting more work and reinforcing client loyalty. Cultivate solid and enduring relationships with clients by delivering exceptional service, ensuring client satisfaction, and positioning the company as a preferred partner for future projects. Oversee the planning, execution, and delivery of projects in accordance with NEC contract requirements, ensuring all aspects of the contracted works are fully understood and adhered to by the project team. Serve as the main point of contact for all project-related matters with clients, contractors, and other stakeholders, ensuring precise, timely, and effective communication in line with NEC protocols. Effectively implement NEC contract mechanisms to manage and mitigate project risks and changes, including early warnings, compensation events, and the project manager's instructions and decisions. Ensure comprehensive project documentation, including programme, schedules, risk registers, and communication records, are maintained to support transparent and efficient project management. Collaborate with the Quantity Surveyor to manage contract administration, including notifications and payment applications, and maintain an attitude that supports dispute avoidance processes for excellent partnership with our clients. Lead project teams, fostering a collaborative work environment and ensuring high-performance levels and compliance with project specifications and standards. Conduct regular project reviews and performance measurements against project objectives, providing detailed reports to senior management and stakeholders and adjusting project strategies as necessary. Facilitate problem-solving and decision-making processes, ensuring timely and effective resolutions to project challenges. Promote continuous improvement by capturing lessons learned and best practices for future project engagements. Qualifications: Bachelor's Degree in Business Management, Construction Management, or related field. Experience: 4 years or above Professional Certifications Options: PRINCE2 APM (Association for Project Management): including the PFQ (Project Fundamentals Qualification) or PMQ (Project Management Qualification). PMP (Project Management Professional) NEC3/4 Accredited Project Manager Work Environment Requirements Security Clearance is required. Site-based role may require travel to other sites to support on-the-ground project requirements. Fast-paced, dynamic project environments that demand adaptability and problem-solving under pressure.
Due to growth, we are seeking a talented and experienced Project Manager to join the Major Projects team at Stannah. As the Project Manager within the Major Projects team, you will lead and motivate our project teams to deliver high-quality finished products that exceed our clients' expectations. Safety and profitability will be a key focus for you, whilst endeavouring to minimise any adverse impact on the environment. Within Major Projects, we design and deliver projects on all types of infrastructure construction projects across the UK. This is a great opportunity to make an impact and get involved in some unique projects. Our ideal candidate for this lift project manager job will possess strong leadership skills, a proven track record of successful project management within the lift industry, and a commitment to safety, profitability, and environmental stewardship. Technical lift knowledge and lift industry qualifications are essential for this role. Project management qualifications would be desirable. The successful candidate will predominantly work across London and the South of England. You will be provided with a company car/allowance therefore full clean UK driving licence is essential. If you have previously worked in a Lift Project Manager job, or lift manager job or a similar job within the lift industry, we want to hear from you! Responsibilities: Determine project programmes and oversee all operations. Maintain a strong focus on health and safety throughout all project phases. Build and nurture relationships with key stakeholders. Manage project budgets, and measure profits and margins. Review specifications and deliverables such as drawings. Identify business opportunities and development for current and future projects. Demonstrate a thorough understanding of design and installation processes. Requirements Proven technical experience within the lift industry, preferably in a project management or management capacity. Relevant technical lift industry qualification is essential. Lift specific NVQ3/4 is advantageous Project Management qualification would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Company Vehicle We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Apr 30, 2024
Full time
Due to growth, we are seeking a talented and experienced Project Manager to join the Major Projects team at Stannah. As the Project Manager within the Major Projects team, you will lead and motivate our project teams to deliver high-quality finished products that exceed our clients' expectations. Safety and profitability will be a key focus for you, whilst endeavouring to minimise any adverse impact on the environment. Within Major Projects, we design and deliver projects on all types of infrastructure construction projects across the UK. This is a great opportunity to make an impact and get involved in some unique projects. Our ideal candidate for this lift project manager job will possess strong leadership skills, a proven track record of successful project management within the lift industry, and a commitment to safety, profitability, and environmental stewardship. Technical lift knowledge and lift industry qualifications are essential for this role. Project management qualifications would be desirable. The successful candidate will predominantly work across London and the South of England. You will be provided with a company car/allowance therefore full clean UK driving licence is essential. If you have previously worked in a Lift Project Manager job, or lift manager job or a similar job within the lift industry, we want to hear from you! Responsibilities: Determine project programmes and oversee all operations. Maintain a strong focus on health and safety throughout all project phases. Build and nurture relationships with key stakeholders. Manage project budgets, and measure profits and margins. Review specifications and deliverables such as drawings. Identify business opportunities and development for current and future projects. Demonstrate a thorough understanding of design and installation processes. Requirements Proven technical experience within the lift industry, preferably in a project management or management capacity. Relevant technical lift industry qualification is essential. Lift specific NVQ3/4 is advantageous Project Management qualification would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Company Vehicle We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
SITS Developer Our client, a prestigious educational institution, is embarking on an exciting digital transformation journey to enhance the delivery of technology services. As part of this transformation, the Digital, Data & Technology Department comprises a passionate community of technical experts dedicated to providing accessible, relevant, and secure digital, data, and technology services. They are committed to solving problems, enhancing effectiveness, and innovating for the future. The Lead Developer role within the Delivery & Operations pillar of DDaT is pivotal. As a Lead Developer in the Platforms & Applications group, you will be responsible for developing, configuring, supporting, and maintaining software, applications, services, and integrations within a specific technology area, with a particular focus on SITS technology. As a Lead Developer specializing in SITS, you will play a crucial role in optimizing and customizing this system to meet the specific needs of the institution. Your responsibilities will include enhancing student records management, streamlining admissions processes, and facilitating academic administration. You will serve as a subject matter expert and trusted partner, collaborating with colleagues, business stakeholders, business analysts, and project managers to ensure that SITS and related systems align with business requirements and deliver desired outcomes. Management and Responsibilities: Staff Management Responsibility: The postholder will lead a team within the Delivery & Operations functional area, overseeing approximately 3-6 staff members. This includes the management of contract or casual staff within the team, ensuring their professional and technical development. Experience in software development, configuration, support, and maintenance, with a focus on SITS technology. Proficiency across diverse technology stacks, including SaaS, PaaS, Commercial off the Shelf, and custom-developed solutions. Strong collaboration skills, able to work effectively with colleagues and stakeholders. Leadership capabilities, with experience in line management and team development. Benefits: Salary up to £45,000 per annum Generous annual leave package Opportunities for professional and technical development Access to a vibrant and dynamic work environment 21% employer pension contribution On-site nursery Application Process
Apr 30, 2024
Full time
SITS Developer Our client, a prestigious educational institution, is embarking on an exciting digital transformation journey to enhance the delivery of technology services. As part of this transformation, the Digital, Data & Technology Department comprises a passionate community of technical experts dedicated to providing accessible, relevant, and secure digital, data, and technology services. They are committed to solving problems, enhancing effectiveness, and innovating for the future. The Lead Developer role within the Delivery & Operations pillar of DDaT is pivotal. As a Lead Developer in the Platforms & Applications group, you will be responsible for developing, configuring, supporting, and maintaining software, applications, services, and integrations within a specific technology area, with a particular focus on SITS technology. As a Lead Developer specializing in SITS, you will play a crucial role in optimizing and customizing this system to meet the specific needs of the institution. Your responsibilities will include enhancing student records management, streamlining admissions processes, and facilitating academic administration. You will serve as a subject matter expert and trusted partner, collaborating with colleagues, business stakeholders, business analysts, and project managers to ensure that SITS and related systems align with business requirements and deliver desired outcomes. Management and Responsibilities: Staff Management Responsibility: The postholder will lead a team within the Delivery & Operations functional area, overseeing approximately 3-6 staff members. This includes the management of contract or casual staff within the team, ensuring their professional and technical development. Experience in software development, configuration, support, and maintenance, with a focus on SITS technology. Proficiency across diverse technology stacks, including SaaS, PaaS, Commercial off the Shelf, and custom-developed solutions. Strong collaboration skills, able to work effectively with colleagues and stakeholders. Leadership capabilities, with experience in line management and team development. Benefits: Salary up to £45,000 per annum Generous annual leave package Opportunities for professional and technical development Access to a vibrant and dynamic work environment 21% employer pension contribution On-site nursery Application Process
Enterprise Architect Salary: £90,000 - £100,000 Location: Canary Wharf WFH Policy: Majority home based (2 days per week in the office) We are currently working with an exciting company based in the Energy sector who are looking for an experienced candidate to take on the role of Enterprise Architect. This is a permanent position based in Canary Wharf on a hybrid basis and will see you working alongside architects and developers to design their services end to end and ensuring that all ongoing solutions are well managed. As the Enterprise Architect, you will shape the technology architecture for corporate functions and contribute to the technology roadmap. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams. Those teams are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI. Responsibilities for this role include: Leading through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of systems and tech services. Working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Documenting the technical and data architecture of the "as-is" and "to-be" solutions. Ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Documenting the technology landscape, interfaces and data flow. Ensure project delivery meets the architecture strategy and policies. Developing and maintaining a clear roadmap for adopting new features. Managing the technical risks across any project, product or service. Responsible for ensuring that the strategies and architecture policies are followed. Line management/hiring/development of Solutions Architect(s) and administrative support. Key Skills/Knowledge: A Bachelor's/Masters degree in Computer Science, Software Engineering or related degrees. Experience in enterprise architecture or similar roles. Line management experience (will manage 3-5 repartees). Expertise in enterprise solutions for corporate functions. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Employee Benefits & Pay Basic salary of £90,000 - £100,000 per annum + 5% annual bonus Season ticket loan scheme to support your commute 25 days' annual leave plus bank holidays Flexible working policy, working from home 3 days per week. Flexible working, you could work your hours to have every other Friday, Company contribution to your pension scheme Enhanced company maternity/paternity and shared parental benefits. Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Access to "Work Perks" offering deals, discounts and cash back on your purchases Family savings on days out and English Heritage or gym discounts through our partners.
Apr 30, 2024
Full time
Enterprise Architect Salary: £90,000 - £100,000 Location: Canary Wharf WFH Policy: Majority home based (2 days per week in the office) We are currently working with an exciting company based in the Energy sector who are looking for an experienced candidate to take on the role of Enterprise Architect. This is a permanent position based in Canary Wharf on a hybrid basis and will see you working alongside architects and developers to design their services end to end and ensuring that all ongoing solutions are well managed. As the Enterprise Architect, you will shape the technology architecture for corporate functions and contribute to the technology roadmap. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams. Those teams are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI. Responsibilities for this role include: Leading through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of systems and tech services. Working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Documenting the technical and data architecture of the "as-is" and "to-be" solutions. Ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Documenting the technology landscape, interfaces and data flow. Ensure project delivery meets the architecture strategy and policies. Developing and maintaining a clear roadmap for adopting new features. Managing the technical risks across any project, product or service. Responsible for ensuring that the strategies and architecture policies are followed. Line management/hiring/development of Solutions Architect(s) and administrative support. Key Skills/Knowledge: A Bachelor's/Masters degree in Computer Science, Software Engineering or related degrees. Experience in enterprise architecture or similar roles. Line management experience (will manage 3-5 repartees). Expertise in enterprise solutions for corporate functions. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Employee Benefits & Pay Basic salary of £90,000 - £100,000 per annum + 5% annual bonus Season ticket loan scheme to support your commute 25 days' annual leave plus bank holidays Flexible working policy, working from home 3 days per week. Flexible working, you could work your hours to have every other Friday, Company contribution to your pension scheme Enhanced company maternity/paternity and shared parental benefits. Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Access to "Work Perks" offering deals, discounts and cash back on your purchases Family savings on days out and English Heritage or gym discounts through our partners.
Contract length: 6 months Location: London (3 days in the office, 2 days from home) Operations Manager leads all aspects of Media Operations and Ad Technology to identify improvements, troubleshoot problems, address inefficiencies, leverage data and build audiences. You have the ability to drive innovative thinking to enable business growth and efficient conversions across our digital ecosystem. You will have direct hands on ownership of tools as well as work cross-functionally across Media, Creative, Product and Technology. The position's most critical duties and functions: General Ad Operations and Ad Technology (Adobe AAM, Target, Analytics, Doubleclick, DS3, Kochava, Branch I/O, etc.) Primary lead for Adobe DTM ad tagging in Javascript for the U.S. marketplace (All digital) to track conversions, optimize campaigns and boost return on investment Understanding concepts of programmatic media, ad serving, ad serving platforms, ad trafficking process, attribution models based on impression, click, IDFA, ADID, etc., basic data security policies/strategies, privacy regulations (such as CCPA, CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd network integrations and reporting. Manage MMP day to day operations such as partner configurations, postback setup, tracker creation and QA, traffic verification, data exports, etc. Understanding of cookie less advertising and cookie consent concepts Understanding of user access management, SSO implementation, LDAP groups, access tokens etc. Manage audience creation/management, server to server and API connections such as CAPI, and offline events sharing. Analyze and troubleshoot technical issues with ad placement trafficking, campaign delivery, 3rd party reporting discrepancies, site ad tags and creative user flow testing DMP tech setup, infrastructure, cross-device targeting/reporting, CDP Management of Data Onboarders Site troubleshooting SQL, ETL, knowledge on data transfer via S3, and SFTP Deeplinking and DCO concepts Develop and oversee quality assurance process to act as main point of contact cross functionally / cross agency to ensure website tags are correctly generating relevant traffic and recording conversions accurately within overall plan Manage relationship with external media vendors and other partners in the media ops and ad tech space (i.e. agency, attribution partners, etc) Ability to understand and transform business requirements into actionable tech/product requirements for feature developments Skills and Qualifications: Tag management solutions such as Adobe Launch, Google Tag Manager, or Telium implementing conversion tags Privacy Policies and implementation/management of Cookie Consent Manager Audience Management platforms such as DMP and Data On-boarders Mobile Measurement Partners such as Kochava/Appsflyer/Singular/Branch Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Apr 30, 2024
Full time
Contract length: 6 months Location: London (3 days in the office, 2 days from home) Operations Manager leads all aspects of Media Operations and Ad Technology to identify improvements, troubleshoot problems, address inefficiencies, leverage data and build audiences. You have the ability to drive innovative thinking to enable business growth and efficient conversions across our digital ecosystem. You will have direct hands on ownership of tools as well as work cross-functionally across Media, Creative, Product and Technology. The position's most critical duties and functions: General Ad Operations and Ad Technology (Adobe AAM, Target, Analytics, Doubleclick, DS3, Kochava, Branch I/O, etc.) Primary lead for Adobe DTM ad tagging in Javascript for the U.S. marketplace (All digital) to track conversions, optimize campaigns and boost return on investment Understanding concepts of programmatic media, ad serving, ad serving platforms, ad trafficking process, attribution models based on impression, click, IDFA, ADID, etc., basic data security policies/strategies, privacy regulations (such as CCPA, CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd network integrations and reporting. Manage MMP day to day operations such as partner configurations, postback setup, tracker creation and QA, traffic verification, data exports, etc. Understanding of cookie less advertising and cookie consent concepts Understanding of user access management, SSO implementation, LDAP groups, access tokens etc. Manage audience creation/management, server to server and API connections such as CAPI, and offline events sharing. Analyze and troubleshoot technical issues with ad placement trafficking, campaign delivery, 3rd party reporting discrepancies, site ad tags and creative user flow testing DMP tech setup, infrastructure, cross-device targeting/reporting, CDP Management of Data Onboarders Site troubleshooting SQL, ETL, knowledge on data transfer via S3, and SFTP Deeplinking and DCO concepts Develop and oversee quality assurance process to act as main point of contact cross functionally / cross agency to ensure website tags are correctly generating relevant traffic and recording conversions accurately within overall plan Manage relationship with external media vendors and other partners in the media ops and ad tech space (i.e. agency, attribution partners, etc) Ability to understand and transform business requirements into actionable tech/product requirements for feature developments Skills and Qualifications: Tag management solutions such as Adobe Launch, Google Tag Manager, or Telium implementing conversion tags Privacy Policies and implementation/management of Cookie Consent Manager Audience Management platforms such as DMP and Data On-boarders Mobile Measurement Partners such as Kochava/Appsflyer/Singular/Branch Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Location: London / Hybrid Salaray: £90,000 - £110,000 basic + equity Engineering Manager - Join a High-Growth FinTech Startup Are you an experienced engineering manager ready to take on a career-defining opportunity? We are seeking an Engineering Manager to join our team. We are building the next generation of financial compliance solutions, focusing on empowering employees to trade stocks and manage their financial wellbeing with ease. About Us: We are on a mission to unlock approximately $5 trillion in liquid assets for millions of employees across various industries. Our SaaS software automates compliance for firms, streamlining back-office operations and minimizing risk. As we continue to grow our customer base, we are expanding our engineering team to build and maintain new features of our software. Our Values: Building: We prioritize company and team growth, embracing risks and taking on ambitious challenges. Caring: We foster a supportive and empathetic environment, where we celebrate wins and support each other through setbacks. Debating: We encourage rich debates to shape the best path forward for our company. About You: As an engineer and builder, you have at least 4+ years of experience as an independent contributor or have recently transitioned into a management role. You excel at solving diverse problems and building scalable solutions. Joining our early-stage team, you have the opportunity to grow alongside the company and make a significant impact. What We're Looking For: 4+ years of experience as an independent contributor or manager Proficiency in Python (Flask) and JavaScript (React) Strong SQL and database design skills Frontend development experience (HTML, CSS) Track record of team leadership Ideally, experience with AWS, Docker, or Kubernetes Why You Should Join Us: Make a difference: Help employees trade compliantly, eliminating compliance restrictions and enabling financial wellbeing. High-growth startup: We have secured funding and are experiencing rapid growth, offering exciting opportunities for professional and personal growth. Collaborative culture: Join a team that values open debate and collaboration to shape the future of our company. Cutting-edge technology: Work with a modern tech stack and tools to build innovative solutions. Industry impact: Partner with renowned firms to revolutionize compliance and trading. How to Apply: If you are ready to join a dynamic and fast-growing startup, please send your resume and a brief overview of your relevant experience to the provided email address. Apply now for immediate consideration for this excellent Engineering Manager opportunity! Understanding Recruitment is acting as an employment agency for this Engineering Manager vacancy.
Apr 30, 2024
Full time
Location: London / Hybrid Salaray: £90,000 - £110,000 basic + equity Engineering Manager - Join a High-Growth FinTech Startup Are you an experienced engineering manager ready to take on a career-defining opportunity? We are seeking an Engineering Manager to join our team. We are building the next generation of financial compliance solutions, focusing on empowering employees to trade stocks and manage their financial wellbeing with ease. About Us: We are on a mission to unlock approximately $5 trillion in liquid assets for millions of employees across various industries. Our SaaS software automates compliance for firms, streamlining back-office operations and minimizing risk. As we continue to grow our customer base, we are expanding our engineering team to build and maintain new features of our software. Our Values: Building: We prioritize company and team growth, embracing risks and taking on ambitious challenges. Caring: We foster a supportive and empathetic environment, where we celebrate wins and support each other through setbacks. Debating: We encourage rich debates to shape the best path forward for our company. About You: As an engineer and builder, you have at least 4+ years of experience as an independent contributor or have recently transitioned into a management role. You excel at solving diverse problems and building scalable solutions. Joining our early-stage team, you have the opportunity to grow alongside the company and make a significant impact. What We're Looking For: 4+ years of experience as an independent contributor or manager Proficiency in Python (Flask) and JavaScript (React) Strong SQL and database design skills Frontend development experience (HTML, CSS) Track record of team leadership Ideally, experience with AWS, Docker, or Kubernetes Why You Should Join Us: Make a difference: Help employees trade compliantly, eliminating compliance restrictions and enabling financial wellbeing. High-growth startup: We have secured funding and are experiencing rapid growth, offering exciting opportunities for professional and personal growth. Collaborative culture: Join a team that values open debate and collaboration to shape the future of our company. Cutting-edge technology: Work with a modern tech stack and tools to build innovative solutions. Industry impact: Partner with renowned firms to revolutionize compliance and trading. How to Apply: If you are ready to join a dynamic and fast-growing startup, please send your resume and a brief overview of your relevant experience to the provided email address. Apply now for immediate consideration for this excellent Engineering Manager opportunity! Understanding Recruitment is acting as an employment agency for this Engineering Manager vacancy.
Job Title: Project Manager Team Lead Location: Wallingford Salary: £50 - £55 + Benefits IMMEDIATE INTERVIEWS Job Description Evolve Recruitment are looking to hire for our client who are a dynamic and innovative event software company, committed to delivering exceptional software and services to our clients. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. The company mainly operates within Europe and North America though has global operations. The successful candidate will be results-focused, detail-orientated and driven to provide exceptional service to all customers through the implementation to achieve successful software and service delivery. Have a real desire to learn and be the best.The Project Manager Team Leader will administer and manage the delivery of the software and services through the complete event project management life cycle from the end of the sales process to post-event reporting. They will report directly to the Managing Director.Responsibilities Lead and develop a team of people to deliver exceptional Professional Services through effective operational service management Establish an energetic and customer-centric culture of continuous improvement within the Project Management team Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team.Qualifications Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively.Personal Characteristics A Motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a team. The energy and passion for delivering exceptional customer service. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues. A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business; from CEOs to receptionists. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.Competencies Organising Customer Focus Approachability Drive for Results Written Communications Priority Setting Planning Technical LearningYou are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Apr 30, 2024
Full time
Job Title: Project Manager Team Lead Location: Wallingford Salary: £50 - £55 + Benefits IMMEDIATE INTERVIEWS Job Description Evolve Recruitment are looking to hire for our client who are a dynamic and innovative event software company, committed to delivering exceptional software and services to our clients. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. The company mainly operates within Europe and North America though has global operations. The successful candidate will be results-focused, detail-orientated and driven to provide exceptional service to all customers through the implementation to achieve successful software and service delivery. Have a real desire to learn and be the best.The Project Manager Team Leader will administer and manage the delivery of the software and services through the complete event project management life cycle from the end of the sales process to post-event reporting. They will report directly to the Managing Director.Responsibilities Lead and develop a team of people to deliver exceptional Professional Services through effective operational service management Establish an energetic and customer-centric culture of continuous improvement within the Project Management team Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team.Qualifications Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively.Personal Characteristics A Motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a team. The energy and passion for delivering exceptional customer service. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues. A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business; from CEOs to receptionists. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.Competencies Organising Customer Focus Approachability Drive for Results Written Communications Priority Setting Planning Technical LearningYou are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
IT Project Manager (6 Month FTC) Location: Norfolk (Hybrid, 1 day per-week on-site) Salary: up to £60,000 (equivalent) Are you an IT Project Manager with experience strong experience working in multi-faceted roles? Are you looking for a new opportunity to join a growing, customer orientate business to help delivery strategic IT change and help to define their technical roadmap? I'm working with a market-leading client with a requirement for an IT Project Manager! The Role: As an IT Project Manager, your primary responsibility is to ensure internal project delivery, as well as helping to define business requirements and mapping out IT architecture. You will be instrumental in bridging the gap between business requirements and technology solutions, playing a vital role in analysing, designing, and implementing projects that align with organisational and end user goals. The Client: The client is a well-established, family-run B2C organisation with a growing presence in Norfolk. Requirements: Bachelor's degree in information management, computer science, or a related field. Formal Project Management qualifications. 5+ years of experience in Project Delivery. Strong experience in project managing and delivering IT projects (software, infrastructure and data). Experience working with stakeholders to gather and analyse business requirements and then reporting into executive / C-Level colleagues. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with project management tools and methodologies. Desirable: Full UK Driving License and own vehicle. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER IT Project Manager (6 Month FTC) Location: Norfolk (Hybrid, 1 day per-week on-site) Salary: up to £60,000 (equivalent) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
IT Project Manager (6 Month FTC) Location: Norfolk (Hybrid, 1 day per-week on-site) Salary: up to £60,000 (equivalent) Are you an IT Project Manager with experience strong experience working in multi-faceted roles? Are you looking for a new opportunity to join a growing, customer orientate business to help delivery strategic IT change and help to define their technical roadmap? I'm working with a market-leading client with a requirement for an IT Project Manager! The Role: As an IT Project Manager, your primary responsibility is to ensure internal project delivery, as well as helping to define business requirements and mapping out IT architecture. You will be instrumental in bridging the gap between business requirements and technology solutions, playing a vital role in analysing, designing, and implementing projects that align with organisational and end user goals. The Client: The client is a well-established, family-run B2C organisation with a growing presence in Norfolk. Requirements: Bachelor's degree in information management, computer science, or a related field. Formal Project Management qualifications. 5+ years of experience in Project Delivery. Strong experience in project managing and delivering IT projects (software, infrastructure and data). Experience working with stakeholders to gather and analyse business requirements and then reporting into executive / C-Level colleagues. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with project management tools and methodologies. Desirable: Full UK Driving License and own vehicle. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER IT Project Manager (6 Month FTC) Location: Norfolk (Hybrid, 1 day per-week on-site) Salary: up to £60,000 (equivalent) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites in Kendal and/or Carlisle, or from any of our other hubs across Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role United Utilities is on the lookout for enthusiastic Junior Project Managers to join our Capital Delivery project teams. This is a call to those who are driven by the challenge of managing large-scale, sustainable, and eco-friendly projects. As part of our team, you will contribute to the delivery of our visionary plans for North West England, ensuring that our projects not only meet but exceed our sustainability goals. In this role, you will immerse yourself in the heart of operations, collaborating with seasoned project delivery teams and engineers. You'll gain in-depth knowledge of our organization, our significant contracts, and our key industry partners. Your expertise will be crucial in addressing the unique challenges of our sector, and your collaborative efforts will be instrumental in driving our success and achieving our ambitious targets. At United Utilities, we are committed to providing opportunities that foster professional and personal growth in a supportive and cooperative environment. If you're eager to make a tangible impact on the North West of England and are excited about contributing to our transformative journey, we encourage you to apply. Join us and become an integral member of the UU family, where your passion for sustainable development can flourish. Key accountabilities Oversee a select group of projects within the capital program, ensuring they align with strategic goals and deliver value Collaborate with a diverse team of professionals to guide projects from inception to successful completion, while fostering continuous business enhancement Proactively identify and resolve obstacles to maintain project momentum and support the broader project team in achieving objectives Synthesize complex technical data into accessible information, liaising with experts to facilitate clear and effective communication across the organization Guarantee the fulfilment of project deliverables to meet or exceed the expectations of both internal and external stakeholders, offering comprehensive administrative and planning support throughout the project lifecycle Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Previous experience of undertaking project management work Ability to undertake and learn the necessary skills leading to APM PMQ Hold a current UK/EU driving licence
Apr 30, 2024
Full time
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites in Kendal and/or Carlisle, or from any of our other hubs across Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role United Utilities is on the lookout for enthusiastic Junior Project Managers to join our Capital Delivery project teams. This is a call to those who are driven by the challenge of managing large-scale, sustainable, and eco-friendly projects. As part of our team, you will contribute to the delivery of our visionary plans for North West England, ensuring that our projects not only meet but exceed our sustainability goals. In this role, you will immerse yourself in the heart of operations, collaborating with seasoned project delivery teams and engineers. You'll gain in-depth knowledge of our organization, our significant contracts, and our key industry partners. Your expertise will be crucial in addressing the unique challenges of our sector, and your collaborative efforts will be instrumental in driving our success and achieving our ambitious targets. At United Utilities, we are committed to providing opportunities that foster professional and personal growth in a supportive and cooperative environment. If you're eager to make a tangible impact on the North West of England and are excited about contributing to our transformative journey, we encourage you to apply. Join us and become an integral member of the UU family, where your passion for sustainable development can flourish. Key accountabilities Oversee a select group of projects within the capital program, ensuring they align with strategic goals and deliver value Collaborate with a diverse team of professionals to guide projects from inception to successful completion, while fostering continuous business enhancement Proactively identify and resolve obstacles to maintain project momentum and support the broader project team in achieving objectives Synthesize complex technical data into accessible information, liaising with experts to facilitate clear and effective communication across the organization Guarantee the fulfilment of project deliverables to meet or exceed the expectations of both internal and external stakeholders, offering comprehensive administrative and planning support throughout the project lifecycle Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Previous experience of undertaking project management work Ability to undertake and learn the necessary skills leading to APM PMQ Hold a current UK/EU driving licence
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 30, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites in Kendal and/or Carlisle, or from any of our other hubs across Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role United Utilities is on the lookout for enthusiastic Junior Project Managers to join our Capital Delivery project teams. This is a call to those who are driven by the challenge of managing large-scale, sustainable, and eco-friendly projects. As part of our team, you will contribute to the delivery of our visionary plans for North West England, ensuring that our projects not only meet but exceed our sustainability goals. In this role, you will immerse yourself in the heart of operations, collaborating with seasoned project delivery teams and engineers. You'll gain in-depth knowledge of our organization, our significant contracts, and our key industry partners. Your expertise will be crucial in addressing the unique challenges of our sector, and your collaborative efforts will be instrumental in driving our success and achieving our ambitious targets. At United Utilities, we are committed to providing opportunities that foster professional and personal growth in a supportive and cooperative environment. If you're eager to make a tangible impact on the North West of England and are excited about contributing to our transformative journey, we encourage you to apply. Join us and become an integral member of the UU family, where your passion for sustainable development can flourish. Key accountabilities Oversee a select group of projects within the capital program, ensuring they align with strategic goals and deliver value Collaborate with a diverse team of professionals to guide projects from inception to successful completion, while fostering continuous business enhancement Proactively identify and resolve obstacles to maintain project momentum and support the broader project team in achieving objectives Synthesize complex technical data into accessible information, liaising with experts to facilitate clear and effective communication across the organization Guarantee the fulfilment of project deliverables to meet or exceed the expectations of both internal and external stakeholders, offering comprehensive administrative and planning support throughout the project lifecycle Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Previous experience of undertaking project management work Ability to undertake and learn the necessary skills leading to APM PMQ Hold a current UK/EU driving licence
Apr 30, 2024
Full time
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites in Kendal and/or Carlisle, or from any of our other hubs across Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role United Utilities is on the lookout for enthusiastic Junior Project Managers to join our Capital Delivery project teams. This is a call to those who are driven by the challenge of managing large-scale, sustainable, and eco-friendly projects. As part of our team, you will contribute to the delivery of our visionary plans for North West England, ensuring that our projects not only meet but exceed our sustainability goals. In this role, you will immerse yourself in the heart of operations, collaborating with seasoned project delivery teams and engineers. You'll gain in-depth knowledge of our organization, our significant contracts, and our key industry partners. Your expertise will be crucial in addressing the unique challenges of our sector, and your collaborative efforts will be instrumental in driving our success and achieving our ambitious targets. At United Utilities, we are committed to providing opportunities that foster professional and personal growth in a supportive and cooperative environment. If you're eager to make a tangible impact on the North West of England and are excited about contributing to our transformative journey, we encourage you to apply. Join us and become an integral member of the UU family, where your passion for sustainable development can flourish. Key accountabilities Oversee a select group of projects within the capital program, ensuring they align with strategic goals and deliver value Collaborate with a diverse team of professionals to guide projects from inception to successful completion, while fostering continuous business enhancement Proactively identify and resolve obstacles to maintain project momentum and support the broader project team in achieving objectives Synthesize complex technical data into accessible information, liaising with experts to facilitate clear and effective communication across the organization Guarantee the fulfilment of project deliverables to meet or exceed the expectations of both internal and external stakeholders, offering comprehensive administrative and planning support throughout the project lifecycle Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Previous experience of undertaking project management work Ability to undertake and learn the necessary skills leading to APM PMQ Hold a current UK/EU driving licence
We're looking for an exceptional Product Manager (SaaS tooling & ServiceNow SPM) to help us make a difference to our planet. As our Product Manager the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise The Corporate Technology team provisions and operates a range of business applications and technology services to enhance the productivity and effectiveness of all Met Office employees. Our goal is to ensure that staff have the necessary tools and support to work efficiently, while adhering to our security policies and corporate standards for safe operation. SPM is a Strategic Portfolio Management tool in use at the Met Office. It is a module of ServiceNow and use by the Programmes directorate for project and portfolio management. The team also provides various enterprise SaaS tools to the organisation, including whiteboarding, diagramming and software development tools, and we expect to continue adding to this portfolio. We are looking for a Product Manager to work in the delivery, operation and further exploitation of these tools. This is a unique opportunity for the successful candidate to collaborate with our internal and external stakeholders, including our IT Asset Management team, ServiceNow platform team, project management community, software development teams, delivery partners, suppliers and customers to shape the way that these key tools are used. Your key duties Take a key role in the sustainable delivery, development, and operation of these tools at the Met Office. Help maintain focus and clarity on delivering value to users. Balancing multiple streams of requirements and making solid judgments on where to apply limited resources. Work with suppliers and partners as appropriate to discover and take advantage of new advances in technology. Use knowledge of user needs and business goals to frame problems and set priorities for delivery teams. You will be outcome focused and unafraid to challenge the status-quo. Capture and translate user needs into deliverables. Able to define the minimum viable product and understands agile product development process. Undertake the usual Product Manager responsibilities of backlog management, defining and refining user stories, working with SMEs to create quality Acceptance Criteria, evaluating product progress and signing off user stories/agreed outputs Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Product Manager, your total reward package will be up to £57,639 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27%. Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: We live and breathe it - A solid understanding of Agile methodologies and an ability to quickly develop knowledge of how the development process works in the Met Office.Demonstrable experience of delivering successfully to deadlines, being prepared to make decisions and knowing when to take calculated risks or escalate issues.We keep evolving - A practical experience of researching and analysing information, using this to create plans and deliver practically against them.We're better together - The ability to work autonomously and as part of a high performing team to deliver objectives effectively.Ability to quickly develop an understanding of Met Office products and their importance to customers.Excellent communication skills (spoken, written, and listening) with an ability to work with multiple stakeholders, tailoring your message to different parts of the organisation such as Business, Operations, Technology and Science. Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: While this isn't a technical leadership role, it is desirable that you have a solid technical foundation and a good understanding of enterprise software development.Experience of the Scrum Master role in the agile delivery team. How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Sunday 12/05/2024 at 23:59 with first stage interviews commencing from 20/05/2024. You will hear from us once the closing date has passed. How we can help If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. JBRP1_UKTJ
Apr 30, 2024
Full time
We're looking for an exceptional Product Manager (SaaS tooling & ServiceNow SPM) to help us make a difference to our planet. As our Product Manager the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise The Corporate Technology team provisions and operates a range of business applications and technology services to enhance the productivity and effectiveness of all Met Office employees. Our goal is to ensure that staff have the necessary tools and support to work efficiently, while adhering to our security policies and corporate standards for safe operation. SPM is a Strategic Portfolio Management tool in use at the Met Office. It is a module of ServiceNow and use by the Programmes directorate for project and portfolio management. The team also provides various enterprise SaaS tools to the organisation, including whiteboarding, diagramming and software development tools, and we expect to continue adding to this portfolio. We are looking for a Product Manager to work in the delivery, operation and further exploitation of these tools. This is a unique opportunity for the successful candidate to collaborate with our internal and external stakeholders, including our IT Asset Management team, ServiceNow platform team, project management community, software development teams, delivery partners, suppliers and customers to shape the way that these key tools are used. Your key duties Take a key role in the sustainable delivery, development, and operation of these tools at the Met Office. Help maintain focus and clarity on delivering value to users. Balancing multiple streams of requirements and making solid judgments on where to apply limited resources. Work with suppliers and partners as appropriate to discover and take advantage of new advances in technology. Use knowledge of user needs and business goals to frame problems and set priorities for delivery teams. You will be outcome focused and unafraid to challenge the status-quo. Capture and translate user needs into deliverables. Able to define the minimum viable product and understands agile product development process. Undertake the usual Product Manager responsibilities of backlog management, defining and refining user stories, working with SMEs to create quality Acceptance Criteria, evaluating product progress and signing off user stories/agreed outputs Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Product Manager, your total reward package will be up to £57,639 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27%. Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: We live and breathe it - A solid understanding of Agile methodologies and an ability to quickly develop knowledge of how the development process works in the Met Office.Demonstrable experience of delivering successfully to deadlines, being prepared to make decisions and knowing when to take calculated risks or escalate issues.We keep evolving - A practical experience of researching and analysing information, using this to create plans and deliver practically against them.We're better together - The ability to work autonomously and as part of a high performing team to deliver objectives effectively.Ability to quickly develop an understanding of Met Office products and their importance to customers.Excellent communication skills (spoken, written, and listening) with an ability to work with multiple stakeholders, tailoring your message to different parts of the organisation such as Business, Operations, Technology and Science. Desirable Criteria: We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have: While this isn't a technical leadership role, it is desirable that you have a solid technical foundation and a good understanding of enterprise software development.Experience of the Scrum Master role in the agile delivery team. How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Sunday 12/05/2024 at 23:59 with first stage interviews commencing from 20/05/2024. You will hear from us once the closing date has passed. How we can help If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. JBRP1_UKTJ