Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
CEF - City Electrical Factors
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Mar 28, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Sutton Coldfield GP Practice
Sutton Coldfield, West Midlands
Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be "best in class" for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield. A key plank in the delivery of this ambitious goal is the appointment of an Operational and Digital Performance Manager. A full job description will be sent to you on application. About the role As Operational and Digital Performance Manager, you will be the go-to person in relation to "all things digital" with responsibility for the provision of effective actionable data to enable us to effectively monitor and manage our progress.As a member of the Senior Management Team, the primary purpose of this role is to identify and implement reporting systems to support the improvement of the business through actionable data. In addition, to maintain, support and improve our operational platforms to ensure the best possible experience for patients. Key Duties & Responsibilities will be to: Lead, develop and implement reporting systems and processes to provide the business with actionable data on which to base business decisions Be the lead in all our contracts with IT and digital services providers Be the lead in our contracts with the ICB in relation to IT and digital matters Manage the Group's digital systems to extract their full value and potential Lead and support the production of Rotas for the Group, ensuring maximum efficiency and throughput Provide advice and technical support to maintain a focus on continual improvement of services while demonstrating continued improvements in value for money Contribute to the continuous improvement of organisation's policies and procedures. Manage the resources allocated to each of the services within budgetary constraints as well as ensuring the most efficient use of resources and contributing to the financial objectives Manage all services and staff allocated to the post holder Lead, support and manage staff actively to ensure compliance with objectives and KPIs and deliver optimum performance Be an active and engaged team player, supporting the wider SCGP is its aims and objectives About the rewards For the role of Operational and Digital Performance Manager, we offer an excellent working environment, NHS Pension, and a supportive culture in which to work. The post is full time and based on site in one of our Practices in Sutton Coldfield.The starting salary for the role of Operational and Digital Performance Manager is circa £42,000 to £50,000 per annum dependant on experience. About you To be successful for the role of Operational and Digital Performance Manager, you will be an effective communicator, with the ability to understand and interpret the needs of your colleagues across the PCN and deliver effective digital solutions. You will be comfortable with the analysis of data from multiple sources and be able to build performance dashboards for use by board members and operational managers alike. the services within your remit. Skills, Qualifications and Experience required Degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience Substantial experience in the field of performance management, including complex data analysis within services. Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports Advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula. Understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal SystmOne knowledge and experience Abilities and Competencies Good written and verbal communication skills Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved Proven ability to present complex information in user friendly formats Problem solving skills, including lateral thinking and ability to find creative solutions. Good Team Player People Management Skills If you feel that you have the skills and experience to fulfil this role and want to join us on our fast-paced transformation journey, we would be delighted to hear from you. Please note The closing date for applications is 05 April 2024 and the expected date for face-to-face interviews is week commencing 22 April 2024.To apply for the role of Operational and Digital Performance Manager, you must reside in and have eligibility to work in the UK.
Mar 28, 2024
Full time
Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be "best in class" for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield. A key plank in the delivery of this ambitious goal is the appointment of an Operational and Digital Performance Manager. A full job description will be sent to you on application. About the role As Operational and Digital Performance Manager, you will be the go-to person in relation to "all things digital" with responsibility for the provision of effective actionable data to enable us to effectively monitor and manage our progress.As a member of the Senior Management Team, the primary purpose of this role is to identify and implement reporting systems to support the improvement of the business through actionable data. In addition, to maintain, support and improve our operational platforms to ensure the best possible experience for patients. Key Duties & Responsibilities will be to: Lead, develop and implement reporting systems and processes to provide the business with actionable data on which to base business decisions Be the lead in all our contracts with IT and digital services providers Be the lead in our contracts with the ICB in relation to IT and digital matters Manage the Group's digital systems to extract their full value and potential Lead and support the production of Rotas for the Group, ensuring maximum efficiency and throughput Provide advice and technical support to maintain a focus on continual improvement of services while demonstrating continued improvements in value for money Contribute to the continuous improvement of organisation's policies and procedures. Manage the resources allocated to each of the services within budgetary constraints as well as ensuring the most efficient use of resources and contributing to the financial objectives Manage all services and staff allocated to the post holder Lead, support and manage staff actively to ensure compliance with objectives and KPIs and deliver optimum performance Be an active and engaged team player, supporting the wider SCGP is its aims and objectives About the rewards For the role of Operational and Digital Performance Manager, we offer an excellent working environment, NHS Pension, and a supportive culture in which to work. The post is full time and based on site in one of our Practices in Sutton Coldfield.The starting salary for the role of Operational and Digital Performance Manager is circa £42,000 to £50,000 per annum dependant on experience. About you To be successful for the role of Operational and Digital Performance Manager, you will be an effective communicator, with the ability to understand and interpret the needs of your colleagues across the PCN and deliver effective digital solutions. You will be comfortable with the analysis of data from multiple sources and be able to build performance dashboards for use by board members and operational managers alike. the services within your remit. Skills, Qualifications and Experience required Degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience Substantial experience in the field of performance management, including complex data analysis within services. Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports Advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula. Understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal SystmOne knowledge and experience Abilities and Competencies Good written and verbal communication skills Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved Proven ability to present complex information in user friendly formats Problem solving skills, including lateral thinking and ability to find creative solutions. Good Team Player People Management Skills If you feel that you have the skills and experience to fulfil this role and want to join us on our fast-paced transformation journey, we would be delighted to hear from you. Please note The closing date for applications is 05 April 2024 and the expected date for face-to-face interviews is week commencing 22 April 2024.To apply for the role of Operational and Digital Performance Manager, you must reside in and have eligibility to work in the UK.
UK Power Networks (Operations) Ltd
Colchester, Essex
87Proactive LV Field Engineer - 78790 This LV Proactive Field Engineer will report to the LV Proactive & Repeat Repair Engineer and will work within Networks Operations based in our Sussex/Surrey/Kent regions. You will be a permanent employee. You will attract a salary of 48,326 - 71,914 per annum and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: Ensure that all of safety management and network security risk management prevail throughout all responsibilities. The role of the SPN LV Proactive Field Engineer is to manage the area's fleet of LV reclosers, fault locating devices and proactive fault repairs across the area in collaboration with the Region's Operations Managers, delivering high class customer service. You will take ownership of the processes to reduce CML's incurred with direction, and prioritisation. You will deliver improvements in the management of LV reclosers and proactive fault repairs. You will provide focused technical support, make decisions regarding implementation strategies and plans, to ensure we achieve the benefit of the investment in LV reclosers by undertaking as many proactive LV repairs as possible, maximising costs allocated to capex expenditure. Minimise holes in the network and multiple interruptions that can cause unnecessary losses of CI's and CML's. Support the Network Operations LV Repeat & Proactive Repair Engineer and the LV Control & Dispatch teams providing business processes and direction to deliver fault and customer information management. Work with Area Operations Managers, Lead Field Engineers and field teams providing management decisions, technical support and advice. DIMENSIONS: LV Faults Budget: 4 million Staff: As the Proactive process and team develops and evolves across each Region, the SPN LV Proactive Field Engineer will manage multiple Jointing Teams across all areas of a Region. It is expected that they will have circa 4 staff reporting to them. PRINCIPAL ACCOUNTABILITIES: Ensure Public safety is maintained utilising current procedures and all available systems to prioritise and take immediate action to reduce any risk Ensure that of safety management and network security risk management prevail throughout all responsibilities Manage the fleet of LV reclosers and fault locating devices to ensure the maximum utilisation and CI/CML benefit is achieved i.e. maximum number of proactive LV repairs To minimise the impact of CI's and CML's for LV interruptions and repeats To ensure the affected customers experience is the best and reflected in their associated broad measure score To ensure that all works are carried out as efficiently as possible and within UCI costs / guidelines To ensure that proactive repairs are correctly classified and raised within OFGEM's Regulatory Instruction and Guidance To provide training and support to the wider Region's Teams around LV reclosers, proactive repairs and repeat interruptions Represent SPN Region concerning LV Reclosers and Proactive Repairs Provide and present reports to the Region's Management Team Ensure Information both internally and externally remain of the highest quality and remain accurate all times Ensure LV repeat interruptions are managed and reduced within the current fault management processes Manage/monitor workload and escalate NATURE AND SCOPE: The SPN LV Proactive Field Engineer is responsible for the utilisation, prioritisation installation of the fleet of devices across the area's LV Network. The management and control of LV proactive repairs including correct Capex cost allocation following financial guidance rules. You will ensure there is a procedure for recording contoured impedance maps marked with the respective phase impedance (for multi-phase faults) and loop impedance values to ensure the impedance calculations and TDR waveforms provide fault locations to enable proactive repairs before the fault becomes permanent. Resolve fault scenarios together with the field engineer where there is more than one possible fault location. They work as part of a team that delivers great performance in a safe manner, providing rapid response to safety related incidents, network faults, swift restoration of customer's supplies and excellent customer service through information provision including well informed Estimated Time of Restoration (ETRs). You carrying out this role is likely to be an experienced Field Engineer with suitable knowledge and qualifications who can demonstrate success in managing the critical activities of faults and re-interrupted supplies business critical activities in a real-time environment. You have integrity and hold the appropriate electrical engineering qualifications or equivalent. You must demonstrate intelligent balanced judgements in all matters. You will demonstrate organisational skills at all levels and deliver organisational transformation. Network Operations operates 24 hours a day, 365 days of the year, the Regional LV Repeat and Proactive Repair Engineer will not require shift work. UK Power Networks is committed to a policy of equality in its employment practices and values a workforce that is representative of the customers we serve and the communities in which we work. We consider our people to be crucial to achieving success. We believe that it is important for our employees to strike a sensible balance between work and life outside work and will consider requests for working arrangements under the Work-Life Solutions process. Full details of the Equal Opportunities Policy and Work-Life Solutions can be found on the Human Resources intranet site. UK Power Networks is committed to securing the highest standards of health and safety at work and of care for the safety and the environment that apply to this business and are required for this role. SKILLS, QUALIFICATIONS AND EXPEREINCE: Minimum of City & Guilds in Electrical Engineering or equivalent and ONC/HNC Experience operating the LV network Experience of LV fault finding techniques and practices Use Microsoft Office suite, Outlook and other bespoke software packages Experience in process development. Work with other staff and teams within UKPN and external partners Working knowledge of ADMS / Netmap and PowerOn Knowledge of fault location techniques using TDR's and phase / loop impedances Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 28, 2024
Full time
87Proactive LV Field Engineer - 78790 This LV Proactive Field Engineer will report to the LV Proactive & Repeat Repair Engineer and will work within Networks Operations based in our Sussex/Surrey/Kent regions. You will be a permanent employee. You will attract a salary of 48,326 - 71,914 per annum and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: Ensure that all of safety management and network security risk management prevail throughout all responsibilities. The role of the SPN LV Proactive Field Engineer is to manage the area's fleet of LV reclosers, fault locating devices and proactive fault repairs across the area in collaboration with the Region's Operations Managers, delivering high class customer service. You will take ownership of the processes to reduce CML's incurred with direction, and prioritisation. You will deliver improvements in the management of LV reclosers and proactive fault repairs. You will provide focused technical support, make decisions regarding implementation strategies and plans, to ensure we achieve the benefit of the investment in LV reclosers by undertaking as many proactive LV repairs as possible, maximising costs allocated to capex expenditure. Minimise holes in the network and multiple interruptions that can cause unnecessary losses of CI's and CML's. Support the Network Operations LV Repeat & Proactive Repair Engineer and the LV Control & Dispatch teams providing business processes and direction to deliver fault and customer information management. Work with Area Operations Managers, Lead Field Engineers and field teams providing management decisions, technical support and advice. DIMENSIONS: LV Faults Budget: 4 million Staff: As the Proactive process and team develops and evolves across each Region, the SPN LV Proactive Field Engineer will manage multiple Jointing Teams across all areas of a Region. It is expected that they will have circa 4 staff reporting to them. PRINCIPAL ACCOUNTABILITIES: Ensure Public safety is maintained utilising current procedures and all available systems to prioritise and take immediate action to reduce any risk Ensure that of safety management and network security risk management prevail throughout all responsibilities Manage the fleet of LV reclosers and fault locating devices to ensure the maximum utilisation and CI/CML benefit is achieved i.e. maximum number of proactive LV repairs To minimise the impact of CI's and CML's for LV interruptions and repeats To ensure the affected customers experience is the best and reflected in their associated broad measure score To ensure that all works are carried out as efficiently as possible and within UCI costs / guidelines To ensure that proactive repairs are correctly classified and raised within OFGEM's Regulatory Instruction and Guidance To provide training and support to the wider Region's Teams around LV reclosers, proactive repairs and repeat interruptions Represent SPN Region concerning LV Reclosers and Proactive Repairs Provide and present reports to the Region's Management Team Ensure Information both internally and externally remain of the highest quality and remain accurate all times Ensure LV repeat interruptions are managed and reduced within the current fault management processes Manage/monitor workload and escalate NATURE AND SCOPE: The SPN LV Proactive Field Engineer is responsible for the utilisation, prioritisation installation of the fleet of devices across the area's LV Network. The management and control of LV proactive repairs including correct Capex cost allocation following financial guidance rules. You will ensure there is a procedure for recording contoured impedance maps marked with the respective phase impedance (for multi-phase faults) and loop impedance values to ensure the impedance calculations and TDR waveforms provide fault locations to enable proactive repairs before the fault becomes permanent. Resolve fault scenarios together with the field engineer where there is more than one possible fault location. They work as part of a team that delivers great performance in a safe manner, providing rapid response to safety related incidents, network faults, swift restoration of customer's supplies and excellent customer service through information provision including well informed Estimated Time of Restoration (ETRs). You carrying out this role is likely to be an experienced Field Engineer with suitable knowledge and qualifications who can demonstrate success in managing the critical activities of faults and re-interrupted supplies business critical activities in a real-time environment. You have integrity and hold the appropriate electrical engineering qualifications or equivalent. You must demonstrate intelligent balanced judgements in all matters. You will demonstrate organisational skills at all levels and deliver organisational transformation. Network Operations operates 24 hours a day, 365 days of the year, the Regional LV Repeat and Proactive Repair Engineer will not require shift work. UK Power Networks is committed to a policy of equality in its employment practices and values a workforce that is representative of the customers we serve and the communities in which we work. We consider our people to be crucial to achieving success. We believe that it is important for our employees to strike a sensible balance between work and life outside work and will consider requests for working arrangements under the Work-Life Solutions process. Full details of the Equal Opportunities Policy and Work-Life Solutions can be found on the Human Resources intranet site. UK Power Networks is committed to securing the highest standards of health and safety at work and of care for the safety and the environment that apply to this business and are required for this role. SKILLS, QUALIFICATIONS AND EXPEREINCE: Minimum of City & Guilds in Electrical Engineering or equivalent and ONC/HNC Experience operating the LV network Experience of LV fault finding techniques and practices Use Microsoft Office suite, Outlook and other bespoke software packages Experience in process development. Work with other staff and teams within UKPN and external partners Working knowledge of ADMS / Netmap and PowerOn Knowledge of fault location techniques using TDR's and phase / loop impedances Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
ERP Release Manager c.£100,000 + Benefits Hybrid, Buckinghamshire (no sponsorship available) Brief: My end-user client is looking for an ambitious, entrepreneurial, and curious Release Manager to be part of a new and transformational plan. The operational processes and controls you help to establish will help to run the business applications and stabilise operations throughout the IT infrastructure. The successful candidate will be heavily involved in liaising with key users, application owners and end-users to implement effective operations across the landscape. Role Overview: The successful candidate will be responsible for overseeing the following 4 key business areas: Governance You'll be responsible for setting up internal governance frameworks including approval matrixes, escalation measures, reporting etc. Systems Operations Process Optimisation You'll be key in streamlining internal operational processes to drive efficiency and implement KPI's and metrics to drive change within the organisation. Continuous Improvements and Release Management Drive operational improvement initiatives alongside vendors and other service partners. Design and lead system improvement plans to ensure service levels are effectively maintained and executed. Operational Leadership Manage, develop, and train the Service Management Team. Person Specification Hands-on experience providing operations management within D365 F&O other ERP systems may be considered A history of managing a number of environments and release cycles simultaneously across a variety of domains and business functions Experience managing multiple environments and release cycles across multiple business functions / domains Experience leading more than 3 vendors Strong commercial insight and understanding of contracts Must be comfortable with working across multiple complex work streams simultaneously. Will be comfortable operating in an entrepreneurial, high-growth investment environment. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
ERP Release Manager c.£100,000 + Benefits Hybrid, Buckinghamshire (no sponsorship available) Brief: My end-user client is looking for an ambitious, entrepreneurial, and curious Release Manager to be part of a new and transformational plan. The operational processes and controls you help to establish will help to run the business applications and stabilise operations throughout the IT infrastructure. The successful candidate will be heavily involved in liaising with key users, application owners and end-users to implement effective operations across the landscape. Role Overview: The successful candidate will be responsible for overseeing the following 4 key business areas: Governance You'll be responsible for setting up internal governance frameworks including approval matrixes, escalation measures, reporting etc. Systems Operations Process Optimisation You'll be key in streamlining internal operational processes to drive efficiency and implement KPI's and metrics to drive change within the organisation. Continuous Improvements and Release Management Drive operational improvement initiatives alongside vendors and other service partners. Design and lead system improvement plans to ensure service levels are effectively maintained and executed. Operational Leadership Manage, develop, and train the Service Management Team. Person Specification Hands-on experience providing operations management within D365 F&O other ERP systems may be considered A history of managing a number of environments and release cycles simultaneously across a variety of domains and business functions Experience managing multiple environments and release cycles across multiple business functions / domains Experience leading more than 3 vendors Strong commercial insight and understanding of contracts Must be comfortable with working across multiple complex work streams simultaneously. Will be comfortable operating in an entrepreneurial, high-growth investment environment. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Company Description The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data. To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale. Together, we are building a better BA. Job Description This is a key hire for the team and we are looking for a candidate who can implement and maintain state of the art industry practices for making applications as secure as possible whilst also improving developer efficiency. Working closely with cyber and product teams you will perform a critical role in terms of ensuring that the company's products are built with security considerations from the ground up. As a DevSecOps Engineer you will focus on AWS hosted services, including Production, Development and Test environments. Constructing and maintaining the CI/CD pipelines will be among your main responsibilities. You will help the adoption of shift-left approach when participating in Continuous Delivery and adhering to standards and conventions outlined as part of quality and security measures. Key Responsibilities and Tasks: Infrastructure provisioning, management?and optimisation through code. Collaborate with Cyber and other stakeholders in order to develop and implement security policies and procedures.? Automate workflows to help push the limit of the infrastructure and enable continuous delivery of capabilities onto a hybrid infrastructure.? Build, maintain and monitor CI/CD pipelines and collaborate with software engineers to ensure that security standards are met throughout the software development lifecycle. Conduct Code Reviews and utilize Static Code Analysis to identify and mitigate security risks in software code. Implement monitoring and threat detection tools and practices to proactively identify and resolve performance issues and bottlenecks. Troubleshoot issues until root causes are understood on high traffic production systems, participate in design and review processes, interact with product owners to coordinate infrastructure changes.? Collaborate with vendors throughout the development, installation, and troubleshooting of application systems and software to enhance the performance of supported applications. Utilize experience to evaluate and assess new ways to scale platform capabilities.? Drive continuous improvements, actively participating in projects and service enhancements. This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities. Qualifications A bachelor's degree in computer science, Cybersecurity, or a related field Desired Qualification Recognised architecture qualification desirable Skills & Experience Experience in Infrastructure as Code (IaC) automations in CI/CD and AWS/Azure environments using Terraform. Extensive production experience using AWS and/or Azure technology stack, including Web apps, traffic manager, serverless functions, CDN, application insights, CloudWatch, pipelines, storage and security. Experience with implementing and maintaining Zero-Trust concepts and policy enforcement.? Understanding of software development methodologies and programming languages.? Deep knowledge of continuous integration and delivery tooling such as Github, ArgoCD, Docker, Kubernetes and Terraform. Understanding and experience using or deploying device-based trust applications (Okta Verify, Google Beyondcorp, Cloudflare Zero Trust, etc).? Extensive knowledge of RBAC/ABAC concepts and operating policies.? Excellent technical documentation and KB writing skills with the ability to contribute and present to developer communities.? Work independently and organized, with the ability to prioritize a busy workload.? Ability to collaborate with cross-functional team members that are dependencies to meet the customers need.? Advanced level of technical troubleshooting experience for incident responses/planning.? Experience of working within a regulated industry or working with standards and compliance frameworks is desirable.
Mar 28, 2024
Full time
Company Description The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data. To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale. Together, we are building a better BA. Job Description This is a key hire for the team and we are looking for a candidate who can implement and maintain state of the art industry practices for making applications as secure as possible whilst also improving developer efficiency. Working closely with cyber and product teams you will perform a critical role in terms of ensuring that the company's products are built with security considerations from the ground up. As a DevSecOps Engineer you will focus on AWS hosted services, including Production, Development and Test environments. Constructing and maintaining the CI/CD pipelines will be among your main responsibilities. You will help the adoption of shift-left approach when participating in Continuous Delivery and adhering to standards and conventions outlined as part of quality and security measures. Key Responsibilities and Tasks: Infrastructure provisioning, management?and optimisation through code. Collaborate with Cyber and other stakeholders in order to develop and implement security policies and procedures.? Automate workflows to help push the limit of the infrastructure and enable continuous delivery of capabilities onto a hybrid infrastructure.? Build, maintain and monitor CI/CD pipelines and collaborate with software engineers to ensure that security standards are met throughout the software development lifecycle. Conduct Code Reviews and utilize Static Code Analysis to identify and mitigate security risks in software code. Implement monitoring and threat detection tools and practices to proactively identify and resolve performance issues and bottlenecks. Troubleshoot issues until root causes are understood on high traffic production systems, participate in design and review processes, interact with product owners to coordinate infrastructure changes.? Collaborate with vendors throughout the development, installation, and troubleshooting of application systems and software to enhance the performance of supported applications. Utilize experience to evaluate and assess new ways to scale platform capabilities.? Drive continuous improvements, actively participating in projects and service enhancements. This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities. Qualifications A bachelor's degree in computer science, Cybersecurity, or a related field Desired Qualification Recognised architecture qualification desirable Skills & Experience Experience in Infrastructure as Code (IaC) automations in CI/CD and AWS/Azure environments using Terraform. Extensive production experience using AWS and/or Azure technology stack, including Web apps, traffic manager, serverless functions, CDN, application insights, CloudWatch, pipelines, storage and security. Experience with implementing and maintaining Zero-Trust concepts and policy enforcement.? Understanding of software development methodologies and programming languages.? Deep knowledge of continuous integration and delivery tooling such as Github, ArgoCD, Docker, Kubernetes and Terraform. Understanding and experience using or deploying device-based trust applications (Okta Verify, Google Beyondcorp, Cloudflare Zero Trust, etc).? Extensive knowledge of RBAC/ABAC concepts and operating policies.? Excellent technical documentation and KB writing skills with the ability to contribute and present to developer communities.? Work independently and organized, with the ability to prioritize a busy workload.? Ability to collaborate with cross-functional team members that are dependencies to meet the customers need.? Advanced level of technical troubleshooting experience for incident responses/planning.? Experience of working within a regulated industry or working with standards and compliance frameworks is desirable.
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Mar 28, 2024
Full time
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Job Opportunity: Full stack PHP Developer - High-Mid to Senior LevelA reputable company is seeking an experienced Full stack PHP developer at a high-mid to senior level, with 6 to 15+ years of web software development expertise, particularly in eCommerce. This presents an exciting opportunity to join a collaborative development team, where significant contributions can be made to client projects, internal software advancement, and overall business expansion.Responsibilities and Duties: Collaborating in designing, planning, and executing new front-end and back-end development projects, including contributing to the creation of business solutions and conducting comprehensive testing. As a Full stack PHP Developer, your role will be pivotal in shaping the architecture and functionality of these projects. Developing modules and performing programming tasks using object-oriented programming, predominantly within a LAMP environment, utilising PHP/MYSQL/MariaDB, and/or Laravel. Your expertise as a PHP developer will be instrumental in delivering robust and scalable solutions. Continuously assessing and integrating new security features, functionalities, and efficiency improvements. Assist in transitioning legacy systems to the company's modern CMS. Your proficiency as a skilled PHP developer will be paramount in ensuring a smooth migration process. Promptly identifying and resolving issues. As a PHP developer, your problem-solving abilities will be essential in maintaining the integrity and functionality of the systems. Playing a pivotal role as a team member, actively contributing to project success. Demonstrating effective English communication skills, bridging the gap between technical and non-technical stakeholders by understanding requirements and effectively liaising with colleagues and clients. Qualifications and Skills:Required: Extensive experience in eCommerce. Proficiency in Object-Oriented PHP (5.6 - 8), Laravel (where specified), SQL database management, HTML, Git, SASS, JavaScript (including JQuery Foundation.js and Vue.js), SLIM (3) and TWIG, JSON, XML, and REST APIs. Working knowledge of web servers (Apache), DevOps practices, package managers (Composer and NPN), and unit testing (PHPUnit). Strong analytical problem-solving skills. Familiarity with Ubuntu Linux. Desirable: Experience with Selenium, Gherkin language, and Cucumber. Familiarity with React.js, Linux server administration, JIRA, or similar task management systems. Exposure to WordPress, Prestashop, Magento 2, Drupal Commerce, Shopify, Wix, or similar eCommerce platforms. Knowledge of AWS/DigitalOcean. Competitive salary ranging from £45,000 to £58,000 per annum, commensurate with skills, experience, and location. Flexible work location, ideally office-based or hybrid. Negotiable working hours. 28 days holiday allowance (including bank holidays). Healthcare benefits available through an opt-in scheme, including discounted health insurance. Sickness cover option. Exceptional opportunities for career advancement. Potential for equity participation. As a valued member of our team, you'll have the opportunity to share in the company's success through equity participation. Full-time permanent contract. If you are a passionate senior-level developer seeking a challenging yet rewarding role where you can contribute to ground-breaking projects and shape the future of a growing business, we encourage you to apply. Join a close-knit team and embark on an exciting journey of innovation and growth.
Mar 28, 2024
Full time
Job Opportunity: Full stack PHP Developer - High-Mid to Senior LevelA reputable company is seeking an experienced Full stack PHP developer at a high-mid to senior level, with 6 to 15+ years of web software development expertise, particularly in eCommerce. This presents an exciting opportunity to join a collaborative development team, where significant contributions can be made to client projects, internal software advancement, and overall business expansion.Responsibilities and Duties: Collaborating in designing, planning, and executing new front-end and back-end development projects, including contributing to the creation of business solutions and conducting comprehensive testing. As a Full stack PHP Developer, your role will be pivotal in shaping the architecture and functionality of these projects. Developing modules and performing programming tasks using object-oriented programming, predominantly within a LAMP environment, utilising PHP/MYSQL/MariaDB, and/or Laravel. Your expertise as a PHP developer will be instrumental in delivering robust and scalable solutions. Continuously assessing and integrating new security features, functionalities, and efficiency improvements. Assist in transitioning legacy systems to the company's modern CMS. Your proficiency as a skilled PHP developer will be paramount in ensuring a smooth migration process. Promptly identifying and resolving issues. As a PHP developer, your problem-solving abilities will be essential in maintaining the integrity and functionality of the systems. Playing a pivotal role as a team member, actively contributing to project success. Demonstrating effective English communication skills, bridging the gap between technical and non-technical stakeholders by understanding requirements and effectively liaising with colleagues and clients. Qualifications and Skills:Required: Extensive experience in eCommerce. Proficiency in Object-Oriented PHP (5.6 - 8), Laravel (where specified), SQL database management, HTML, Git, SASS, JavaScript (including JQuery Foundation.js and Vue.js), SLIM (3) and TWIG, JSON, XML, and REST APIs. Working knowledge of web servers (Apache), DevOps practices, package managers (Composer and NPN), and unit testing (PHPUnit). Strong analytical problem-solving skills. Familiarity with Ubuntu Linux. Desirable: Experience with Selenium, Gherkin language, and Cucumber. Familiarity with React.js, Linux server administration, JIRA, or similar task management systems. Exposure to WordPress, Prestashop, Magento 2, Drupal Commerce, Shopify, Wix, or similar eCommerce platforms. Knowledge of AWS/DigitalOcean. Competitive salary ranging from £45,000 to £58,000 per annum, commensurate with skills, experience, and location. Flexible work location, ideally office-based or hybrid. Negotiable working hours. 28 days holiday allowance (including bank holidays). Healthcare benefits available through an opt-in scheme, including discounted health insurance. Sickness cover option. Exceptional opportunities for career advancement. Potential for equity participation. As a valued member of our team, you'll have the opportunity to share in the company's success through equity participation. Full-time permanent contract. If you are a passionate senior-level developer seeking a challenging yet rewarding role where you can contribute to ground-breaking projects and shape the future of a growing business, we encourage you to apply. Join a close-knit team and embark on an exciting journey of innovation and growth.
DATA ANALYST SKELMERSDALE (HYBRID WORKING) UP TO £40,000 + PROGRESSION + FANTASTIC BENEFITS THE OPPORTUNITY: Get Recruited is recruiting on behalf of a leading business who are looking for an experienced Data Analyst to join their team at an exciting period of expansion and growth. Due to its continued expansion, they are undergoing a number of projects to improve its internal reporting and dashboards, enhance its existing processes and develop its KPIs in each area of the business as it strives to reach its next growth objective.Due to this, they have a fantastic opportunity for an individual from a Data Analyst, Business Analyst, Operations Analyst, Commercial Analyst or similar role to play an instrumental part in these projects and the ongoing growth of the business! RESPONSIBILITIES: Producing reports on a daily, weekly and monthly basis Interpreting data from reports and delivering it in a user-friendly format to various managers and senior leaders in the business Identifying trends and opportunities from the data Creating engaging dashboards for managers, supervisors and individuals to track their performance Analysing data to identify anomalies and trends and recommending improvement to systems and procedures Developing relationships with key internal stakeholders Working closely with the IT team across various projects to provide data solutions Working closely with the Accounts team to ensure Management Information reports align with the financials THE PERSON: Experience of working in a Data Analyst, Business Analyst, Operations Analyst, Commercial Analyst role or similar role In-depth knowledge of Microsoft Excel Competency in data capture and report writing, with a keen eye for detail in proofreading Comfortable presenting reporting results and data to senior stakeholders Good interpersonal and organisational skills Team player who can add value to a dynamic team TO APPLY: Please send your CV for immediate consideration and a confidential discussion about the available opportunity. Get Recruited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
DATA ANALYST SKELMERSDALE (HYBRID WORKING) UP TO £40,000 + PROGRESSION + FANTASTIC BENEFITS THE OPPORTUNITY: Get Recruited is recruiting on behalf of a leading business who are looking for an experienced Data Analyst to join their team at an exciting period of expansion and growth. Due to its continued expansion, they are undergoing a number of projects to improve its internal reporting and dashboards, enhance its existing processes and develop its KPIs in each area of the business as it strives to reach its next growth objective.Due to this, they have a fantastic opportunity for an individual from a Data Analyst, Business Analyst, Operations Analyst, Commercial Analyst or similar role to play an instrumental part in these projects and the ongoing growth of the business! RESPONSIBILITIES: Producing reports on a daily, weekly and monthly basis Interpreting data from reports and delivering it in a user-friendly format to various managers and senior leaders in the business Identifying trends and opportunities from the data Creating engaging dashboards for managers, supervisors and individuals to track their performance Analysing data to identify anomalies and trends and recommending improvement to systems and procedures Developing relationships with key internal stakeholders Working closely with the IT team across various projects to provide data solutions Working closely with the Accounts team to ensure Management Information reports align with the financials THE PERSON: Experience of working in a Data Analyst, Business Analyst, Operations Analyst, Commercial Analyst role or similar role In-depth knowledge of Microsoft Excel Competency in data capture and report writing, with a keen eye for detail in proofreading Comfortable presenting reporting results and data to senior stakeholders Good interpersonal and organisational skills Team player who can add value to a dynamic team TO APPLY: Please send your CV for immediate consideration and a confidential discussion about the available opportunity. Get Recruited is acting as an Employment Agency in relation to this vacancy.
UX Design Lead London £550 - £650 per day This contract roles will require you to hold SC Clearance at application or go through DV security clearance before starting. Technology is radically reshaping every single aspect of our lives, and we at the authority are developing systems which meet current and future design and accessibility standards. We're well underway to achieve this through building and scaling our company design system - a collection of reusable styles, components, patterns, and standards. The team are responsible in making sure the system is effective, efficient, and scalable, enabling the community to design, build and deliver high quality accessible products and services consistently. Our modern design system is more than just for creating great apps. It's increasing the profile of user-centric and accessible design, building products that meet user needs and saving money by not duplicating effort. Responsibilities: Lead the evolution and expansion of the design system, aligning it with the overall design vision and business objectives. Collaborate with cross-functional teams to define and execute a design strategy that supports product development, user experience and accessibility improvements. Lead a team of junior/mid UX designers, providing mentorship, guidance, and fostering a collaborative and innovative design culture. Work closely with product managers, developers, and other stakeholders to ensure seamless integration of design solutions into the development process and ensure the design system meets both user and business requirements. Drive the implementation of new design components, patterns, styles and interactions. Implement user testing methodologies or research plan to validate and refine design solutions and components within the design system. Foster a collaborative environment where input from various teams is considered and integrated into the design system. Design and create high fidelity design assets and components in Figma. Champion user-centric and inclusive software. Design intuitive experiences that are compliant to WCAG 2.1. Experience Proven experience as a UX designer with a focus on design systems. Strong leadership skills with experience task managing and mentoring designers. In-depth knowledge of design principles, interaction patterns, and user-centered design methodologies. Proficient with design tools such as Figma. Excellent communication and presentation skills to articulate design concepts and strategies. Experience working in an agile development environment. Hello candidate_firstname , Thank you for your application for a role like no other with the Client. Due to the exceptional nature of this opportunity and the security clearance needed, all applicants are required to complete a few pre-screening questions. Please follow the link to complete your responses at your earliest convenience. Click Here The security questions are very simple and the entire process will take under 2 minutes to complete. All responses are secure and confidential. We thank you for your application and look forward to speaking to you about this unique and exciting opportunity soon. Kind Regards Guidant Global
Mar 28, 2024
Full time
UX Design Lead London £550 - £650 per day This contract roles will require you to hold SC Clearance at application or go through DV security clearance before starting. Technology is radically reshaping every single aspect of our lives, and we at the authority are developing systems which meet current and future design and accessibility standards. We're well underway to achieve this through building and scaling our company design system - a collection of reusable styles, components, patterns, and standards. The team are responsible in making sure the system is effective, efficient, and scalable, enabling the community to design, build and deliver high quality accessible products and services consistently. Our modern design system is more than just for creating great apps. It's increasing the profile of user-centric and accessible design, building products that meet user needs and saving money by not duplicating effort. Responsibilities: Lead the evolution and expansion of the design system, aligning it with the overall design vision and business objectives. Collaborate with cross-functional teams to define and execute a design strategy that supports product development, user experience and accessibility improvements. Lead a team of junior/mid UX designers, providing mentorship, guidance, and fostering a collaborative and innovative design culture. Work closely with product managers, developers, and other stakeholders to ensure seamless integration of design solutions into the development process and ensure the design system meets both user and business requirements. Drive the implementation of new design components, patterns, styles and interactions. Implement user testing methodologies or research plan to validate and refine design solutions and components within the design system. Foster a collaborative environment where input from various teams is considered and integrated into the design system. Design and create high fidelity design assets and components in Figma. Champion user-centric and inclusive software. Design intuitive experiences that are compliant to WCAG 2.1. Experience Proven experience as a UX designer with a focus on design systems. Strong leadership skills with experience task managing and mentoring designers. In-depth knowledge of design principles, interaction patterns, and user-centered design methodologies. Proficient with design tools such as Figma. Excellent communication and presentation skills to articulate design concepts and strategies. Experience working in an agile development environment. Hello candidate_firstname , Thank you for your application for a role like no other with the Client. Due to the exceptional nature of this opportunity and the security clearance needed, all applicants are required to complete a few pre-screening questions. Please follow the link to complete your responses at your earliest convenience. Click Here The security questions are very simple and the entire process will take under 2 minutes to complete. All responses are secure and confidential. We thank you for your application and look forward to speaking to you about this unique and exciting opportunity soon. Kind Regards Guidant Global
Business Unit: Chief Operating Office Career Direction: Digitising Our Future Role Focus: Digital Innovation Peer Group: Management and senior specialists (A) Salary range: £60,000 - £65,000 per annum Take control of your career Our Team Our Front-End Mobile Chapter is responsible for the creation and maintenance of a wide range of Mobile applications & services, both customer-facing experiences and internal staff tooling. These cover the full range of customer types within the bank, including retail customers & business clients. Our systems are designed to be accessed via Mobile & Tablet, let's face it, it's never been more important to access your banking needs on the go, so come and join our team, and help to make the magic happen! What you'll be doing • Imparting your skills and knowledge to colleagues, stakeholders and team members to drive the mobile channel forward.• Contributing to the Mobile strategy ensuring it aligns with the overall digital channel strategy.• Sharing your knowledge and experiences of the latest mobile dev tools and technology to best fit the Business needs• Assist in the delivery of technical improvement and training for the mobile team, advising and devising training plans as needed• Ensuring developers are following best practises, along with producing clean secure code and conducting code reviews• Facilitating innovation within the Mobile team to help develop a forward-thinking culture.• Helping to improve, optimise & modernise our tech stack, leveraging your previous experience to avoid potential pitfalls & promote positive patterns! We need you to have • A significant and successful proven track record as a Senior Developer as well as supporting, training and mentoring junior team members• A proven and successful track record in a Senior Developer role with SME experience programming commercial apps• SME development experience of Apps using latest technology in your given field; iOS/Android/Flutter• An in depth understanding of the latest tools within your specialist Platform ie. SwiftUI/Compose/Flutter• Extensive platform knowledge of platform specific design patterns and how they differ between mobile platforms• An in-depth understanding of the nuances and differences between different testing approaches. E.g. TDD, BDD and be familiar with automated testing• In depth experience of communicating with Microservice REST APIs, and a deep understanding of Networking/HTTP protocols.• Experience using version control tooling & repositories within larger scale operations, and design of a merging strategy e.g. git, GitHub, Bitbucket or Azure DevOps• A good understanding of agile work tracking/ticketing software such as Jira, Azure Boards.• Previous experience of identifying & mitigating against potential security vulnerabilities, within mobile software development.• An understanding of the software product development lifecycle• An in depth understanding of Architectural patterns for mobile, including cloud, and how to apply these It's a bonus if you have but not essential • Experience of utilising testing tools within mobile cloud platform• Knowledge of Commercial scale cloud platform tools Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Mar 28, 2024
Full time
Business Unit: Chief Operating Office Career Direction: Digitising Our Future Role Focus: Digital Innovation Peer Group: Management and senior specialists (A) Salary range: £60,000 - £65,000 per annum Take control of your career Our Team Our Front-End Mobile Chapter is responsible for the creation and maintenance of a wide range of Mobile applications & services, both customer-facing experiences and internal staff tooling. These cover the full range of customer types within the bank, including retail customers & business clients. Our systems are designed to be accessed via Mobile & Tablet, let's face it, it's never been more important to access your banking needs on the go, so come and join our team, and help to make the magic happen! What you'll be doing • Imparting your skills and knowledge to colleagues, stakeholders and team members to drive the mobile channel forward.• Contributing to the Mobile strategy ensuring it aligns with the overall digital channel strategy.• Sharing your knowledge and experiences of the latest mobile dev tools and technology to best fit the Business needs• Assist in the delivery of technical improvement and training for the mobile team, advising and devising training plans as needed• Ensuring developers are following best practises, along with producing clean secure code and conducting code reviews• Facilitating innovation within the Mobile team to help develop a forward-thinking culture.• Helping to improve, optimise & modernise our tech stack, leveraging your previous experience to avoid potential pitfalls & promote positive patterns! We need you to have • A significant and successful proven track record as a Senior Developer as well as supporting, training and mentoring junior team members• A proven and successful track record in a Senior Developer role with SME experience programming commercial apps• SME development experience of Apps using latest technology in your given field; iOS/Android/Flutter• An in depth understanding of the latest tools within your specialist Platform ie. SwiftUI/Compose/Flutter• Extensive platform knowledge of platform specific design patterns and how they differ between mobile platforms• An in-depth understanding of the nuances and differences between different testing approaches. E.g. TDD, BDD and be familiar with automated testing• In depth experience of communicating with Microservice REST APIs, and a deep understanding of Networking/HTTP protocols.• Experience using version control tooling & repositories within larger scale operations, and design of a merging strategy e.g. git, GitHub, Bitbucket or Azure DevOps• A good understanding of agile work tracking/ticketing software such as Jira, Azure Boards.• Previous experience of identifying & mitigating against potential security vulnerabilities, within mobile software development.• An understanding of the software product development lifecycle• An in depth understanding of Architectural patterns for mobile, including cloud, and how to apply these It's a bonus if you have but not essential • Experience of utilising testing tools within mobile cloud platform• Knowledge of Commercial scale cloud platform tools Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Working in the IT Operations team to support the IT security network estate of around 800 colleagues across 5 sites. Our Head office is based in Manchester(Sale) but we have 4 other sites on our network estate based in Manchester City Centre, Rutherglen, Leeds and Grimsby . We take pride in protecting our IT environment and have the best-in-class SIEM solutions, we are consistently reviewing our Audit portfolios. As the Information Security Auditor, you will work alongside the IT Security Analyst to help with the facilitation of external audits governance, maintenance of existing accreditations, working towards ISO 27001. An Information Security Auditor should be an enthusiastic, self-motivated team player with a passion for IT security governance. Reports to: IT Service Delivery Manager Responsibilities of the role (What we want you to do) Maintain the companies Information Security Management System (ISMS) as part of ISO 27001. Ensure that IT risks are regularly reviewed, correctly identified, assessed, and reported, and mitigated in line with recommended best practices using BPA Creation and maintenance of the Information Security Policy framework (mandate, policies, standards, guidelines etc) ensuring these are embedded into the Business. Keep up to date with relevant Legal, Regulatory or Compliance obligations that would affect the company's security posture. Facilitation of external audits. Understand the SIEM solution tools we use to report on threat attacks and manage alerts. Know in depth CIS control sets and how we can adhere to them to harden our network. Success Measures Achieve all agreed objectives with positively trending relative key performance indicators Shows consistent delivery and continuous improvement in knowledge and understanding of IT security systems Desire to get the company accredited in ISO and other Cyber Security certificates Able to demonstrate strong documentation and building out governance policy skills. What you need to have already done to be right for this role Knowledge of industry standards: ISO 27001, PCI DSS, Cyber Essentials, ITIL. Knowledge and experience in the facilitation of DCC Smart Energy Code audits (VUSA, FUSA and SSA). Knowledge of Information Security, Information Governance, Information Security Risk Management and Data Protection within the telecommunications/utilities sector. Experience with IT Vendor Risk Management conducting third party due diligence and supplier reviews. Experience of carrying out risk reviews and audits. Skills A commitment to producing a high quality of work including competence, accuracy and thoroughness Works at pace, improving productivity through ensuring the completion of assigned tasks in a timely manner Demonstrates good communication skills working well with and communicating / escalating issues to the wider team Demonstrating good team working skills including working well with colleagues from around the business, being able to adopt appropriate escalation and provide support to the business on various projects Use initiative to logically understand, solve problems and seek out new IT security pathways. Be dependable through good time keeping, attitude to work, meeting deadlines and being able to work autonomously Show a commitment to improving their knowledge of IT Security and Verastar systems Building and maintaining positive rapport with all Verastar employees Has a "can do" attitude Qualifications and other requirements At least 3 years' experience in an IT Security Auditors role Location: Within commuting distance of Verastar HQ, Sale, Manchester IT literate, with knowledge of the effective use of Microsoft 365 products and related technologies Exposure to ISO 27001, SOC2, CompTIA Security+, CEH, ISACA Qualifications would be a distinct advantage In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
Mar 27, 2024
Full time
Working in the IT Operations team to support the IT security network estate of around 800 colleagues across 5 sites. Our Head office is based in Manchester(Sale) but we have 4 other sites on our network estate based in Manchester City Centre, Rutherglen, Leeds and Grimsby . We take pride in protecting our IT environment and have the best-in-class SIEM solutions, we are consistently reviewing our Audit portfolios. As the Information Security Auditor, you will work alongside the IT Security Analyst to help with the facilitation of external audits governance, maintenance of existing accreditations, working towards ISO 27001. An Information Security Auditor should be an enthusiastic, self-motivated team player with a passion for IT security governance. Reports to: IT Service Delivery Manager Responsibilities of the role (What we want you to do) Maintain the companies Information Security Management System (ISMS) as part of ISO 27001. Ensure that IT risks are regularly reviewed, correctly identified, assessed, and reported, and mitigated in line with recommended best practices using BPA Creation and maintenance of the Information Security Policy framework (mandate, policies, standards, guidelines etc) ensuring these are embedded into the Business. Keep up to date with relevant Legal, Regulatory or Compliance obligations that would affect the company's security posture. Facilitation of external audits. Understand the SIEM solution tools we use to report on threat attacks and manage alerts. Know in depth CIS control sets and how we can adhere to them to harden our network. Success Measures Achieve all agreed objectives with positively trending relative key performance indicators Shows consistent delivery and continuous improvement in knowledge and understanding of IT security systems Desire to get the company accredited in ISO and other Cyber Security certificates Able to demonstrate strong documentation and building out governance policy skills. What you need to have already done to be right for this role Knowledge of industry standards: ISO 27001, PCI DSS, Cyber Essentials, ITIL. Knowledge and experience in the facilitation of DCC Smart Energy Code audits (VUSA, FUSA and SSA). Knowledge of Information Security, Information Governance, Information Security Risk Management and Data Protection within the telecommunications/utilities sector. Experience with IT Vendor Risk Management conducting third party due diligence and supplier reviews. Experience of carrying out risk reviews and audits. Skills A commitment to producing a high quality of work including competence, accuracy and thoroughness Works at pace, improving productivity through ensuring the completion of assigned tasks in a timely manner Demonstrates good communication skills working well with and communicating / escalating issues to the wider team Demonstrating good team working skills including working well with colleagues from around the business, being able to adopt appropriate escalation and provide support to the business on various projects Use initiative to logically understand, solve problems and seek out new IT security pathways. Be dependable through good time keeping, attitude to work, meeting deadlines and being able to work autonomously Show a commitment to improving their knowledge of IT Security and Verastar systems Building and maintaining positive rapport with all Verastar employees Has a "can do" attitude Qualifications and other requirements At least 3 years' experience in an IT Security Auditors role Location: Within commuting distance of Verastar HQ, Sale, Manchester IT literate, with knowledge of the effective use of Microsoft 365 products and related technologies Exposure to ISO 27001, SOC2, CompTIA Security+, CEH, ISACA Qualifications would be a distinct advantage In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
Background Nomad Foods was formed in 2015 and with revenues of €2.6bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie's, and in 2021 with the purchase of Ledo and Frikom. We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets. The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A. We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise. Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food's business objectives. The Shared Finance Centre (SFC) will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people. Job Purpose Our FP&A Finance Analysts are responsible for supporting annual planning, forecasting, reporting and analytics for our business units and central functions, including standard management reporting. The FP&A Finance Analyst will be responsible for developing and implementing analytical standards for reporting and modelling KPIs and as a key financial liaison, partnering with the various departments across the business unit. Responsibilities & Accountabilities Complete the close of month end, including the involvement in the preparation of monthly data reporting packages that includes analysis of key KPIs and actual versus plan variances and the production of a comprehensive explanations of differences as well as the impact of drivers on budget/forecast Responsible for assimilating data from multiple systems and stakeholders to identify trends for key KPIs, actuals, budgets and forecasts Support the FP&A Manager and Senior Analyst with analysis and variances to prior periods, which includes developing recommendations for leadership and finance business partners (FBP) Enhance data governance processes by improving the quality and integrity of data collected, analysis performed, and reports generated Involvement in running simulations of various "what-if" scenarios using insight and critical thinking to evaluate and recommend solutions Assist in developing forecasting models Collaborate with FP&A Manager and Senior Analyst to classify, quantify, and forecast by providing reliable, accurate, comparable, and timely information Maintain and produce standard quarterly performance analytics and reports for leadership with guidance from FP&A Manager and Senior Analyst Produce routine and ad hoc financial models to support leadership, FBPs and FP&A Group in decision making Facilitate standardisation and sharing of best practice across FP&A Centre of Excellence (CoE) team Contribute to continuous improvement of systems and processes Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports Ensure SOX control environment is maintained Key Interfaces Chief Finance Officer Head of FP&A Group FP&A FP&A Manager Finance Business Partners Directors / Heads of Business Units Managers of Demand Planning, Supply Planning, and Production Planning 3rd Party Business Transformation Partner External Audit Partners Person Specification Essential Desirable Qualifications & Previous Experience Bachelor's degree in business administration, manufacturing or related field required Part qualified (ACCA, ACA, CIMA, or equivalent) Minimum 1-3 years of relevant experience in production planning, forecasting, reporting for manufacturing related fields Previous Finance experience within an FMCG business Manufacturing Experience Knowledge & Skills Experience with planning systems and reporting technology Experience with business intelligence tools and developing data visualisations Very strong analytical and forecasting abilities Strong modelling and solid database skills required Competencies Excellent communication and written skills with the ability to engage people at all levels both internally and externally Ability to constructively challenges assumptions and thinking Impactful report writing and presentation skills
Mar 27, 2024
Full time
Background Nomad Foods was formed in 2015 and with revenues of €2.6bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie's, and in 2021 with the purchase of Ledo and Frikom. We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets. The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A. We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise. Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food's business objectives. The Shared Finance Centre (SFC) will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people. Job Purpose Our FP&A Finance Analysts are responsible for supporting annual planning, forecasting, reporting and analytics for our business units and central functions, including standard management reporting. The FP&A Finance Analyst will be responsible for developing and implementing analytical standards for reporting and modelling KPIs and as a key financial liaison, partnering with the various departments across the business unit. Responsibilities & Accountabilities Complete the close of month end, including the involvement in the preparation of monthly data reporting packages that includes analysis of key KPIs and actual versus plan variances and the production of a comprehensive explanations of differences as well as the impact of drivers on budget/forecast Responsible for assimilating data from multiple systems and stakeholders to identify trends for key KPIs, actuals, budgets and forecasts Support the FP&A Manager and Senior Analyst with analysis and variances to prior periods, which includes developing recommendations for leadership and finance business partners (FBP) Enhance data governance processes by improving the quality and integrity of data collected, analysis performed, and reports generated Involvement in running simulations of various "what-if" scenarios using insight and critical thinking to evaluate and recommend solutions Assist in developing forecasting models Collaborate with FP&A Manager and Senior Analyst to classify, quantify, and forecast by providing reliable, accurate, comparable, and timely information Maintain and produce standard quarterly performance analytics and reports for leadership with guidance from FP&A Manager and Senior Analyst Produce routine and ad hoc financial models to support leadership, FBPs and FP&A Group in decision making Facilitate standardisation and sharing of best practice across FP&A Centre of Excellence (CoE) team Contribute to continuous improvement of systems and processes Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports Ensure SOX control environment is maintained Key Interfaces Chief Finance Officer Head of FP&A Group FP&A FP&A Manager Finance Business Partners Directors / Heads of Business Units Managers of Demand Planning, Supply Planning, and Production Planning 3rd Party Business Transformation Partner External Audit Partners Person Specification Essential Desirable Qualifications & Previous Experience Bachelor's degree in business administration, manufacturing or related field required Part qualified (ACCA, ACA, CIMA, or equivalent) Minimum 1-3 years of relevant experience in production planning, forecasting, reporting for manufacturing related fields Previous Finance experience within an FMCG business Manufacturing Experience Knowledge & Skills Experience with planning systems and reporting technology Experience with business intelligence tools and developing data visualisations Very strong analytical and forecasting abilities Strong modelling and solid database skills required Competencies Excellent communication and written skills with the ability to engage people at all levels both internally and externally Ability to constructively challenges assumptions and thinking Impactful report writing and presentation skills