IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Mar 28, 2024
Full time
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Mar 28, 2024
Full time
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: South/Southwest London areas Day rate: 126.23 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 21.04 per hour. (umbrella) Sundays and Bank holidays 28.05 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 28, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: South/Southwest London areas Day rate: 126.23 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 21.04 per hour. (umbrella) Sundays and Bank holidays 28.05 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Milton Keynes, Luton and Watford areas Day rate: 125.80 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. (umbrella) Sundays and Bank holidays 27.96 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 28, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Milton Keynes, Luton and Watford areas Day rate: 125.80 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. (umbrella) Sundays and Bank holidays 27.96 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
Mar 28, 2024
Full time
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
Desktop Support Technician Our client, a dynamic and rapidly growing company based in London is seeking a skilled Desktop Support Technician to join a dedicated team. Our clients pride themselves on delivering top-tier IT solutions and support to our diverse client base. If you're passionate about technology and thrive in a fast-paced environment, we want to hear from you. As a Desktop Support Technician, you will be the frontline of our IT department, providing exceptional technical support to our users across multiple locations. Your primary responsibilities will include diagnosing and resolving hardware and software issues, deploying new IT equipment, and ensuring seamless AV setup for internal and client meetings. Additionally, you will play a key role in promoting the helpdesk as the central point of contact between our IT department and end users. Key Responsibilities: Provide first-line support for PC hardware, software, and mobile device queries Set up, install, configure, and deploy new IT equipment Prepare AV/projector rooms for internal and client meetings Assist with computer and desk moves as needed Ensure timely resolution of IT support calls Maintain thorough documentation of work undertaken Experience and Skills: Experience in first-line client-facing IT support Working knowledge of Microsoft Office 365 applications Basic knowledge of Ricoh MFD printers Familiarity with smartphone and tablet device technology (Samsung/iPhone/iPad/Remarkable) Proficiency in desktop operating systems (Windows 10 & 11); basic knowledge of servers and Active Directory preferred Strong analytical and troubleshooting skills Previous helpdesk experience in a corporate environment advantageous Excellent communication skills, both written and oral Ability to work well under pressure and multitask effectively Strong customer focus and team working skills Initiative and resourcefulness in problem-solving Flexibility and adaptability to changing priorities Benefits: Bonus 10% Pension Health Insurance 4 days in the office 1 from home Training will be provided to ensure you have the necessary skills and knowledge to excel in this role. Interested? Please Click Apply now! Desktop Support Technician - London
Mar 28, 2024
Full time
Desktop Support Technician Our client, a dynamic and rapidly growing company based in London is seeking a skilled Desktop Support Technician to join a dedicated team. Our clients pride themselves on delivering top-tier IT solutions and support to our diverse client base. If you're passionate about technology and thrive in a fast-paced environment, we want to hear from you. As a Desktop Support Technician, you will be the frontline of our IT department, providing exceptional technical support to our users across multiple locations. Your primary responsibilities will include diagnosing and resolving hardware and software issues, deploying new IT equipment, and ensuring seamless AV setup for internal and client meetings. Additionally, you will play a key role in promoting the helpdesk as the central point of contact between our IT department and end users. Key Responsibilities: Provide first-line support for PC hardware, software, and mobile device queries Set up, install, configure, and deploy new IT equipment Prepare AV/projector rooms for internal and client meetings Assist with computer and desk moves as needed Ensure timely resolution of IT support calls Maintain thorough documentation of work undertaken Experience and Skills: Experience in first-line client-facing IT support Working knowledge of Microsoft Office 365 applications Basic knowledge of Ricoh MFD printers Familiarity with smartphone and tablet device technology (Samsung/iPhone/iPad/Remarkable) Proficiency in desktop operating systems (Windows 10 & 11); basic knowledge of servers and Active Directory preferred Strong analytical and troubleshooting skills Previous helpdesk experience in a corporate environment advantageous Excellent communication skills, both written and oral Ability to work well under pressure and multitask effectively Strong customer focus and team working skills Initiative and resourcefulness in problem-solving Flexibility and adaptability to changing priorities Benefits: Bonus 10% Pension Health Insurance 4 days in the office 1 from home Training will be provided to ensure you have the necessary skills and knowledge to excel in this role. Interested? Please Click Apply now! Desktop Support Technician - London
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Mar 28, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
IT Support Technician Derby + Midlands Travel Permanent £25,000 - £28,000 (DOE) IT Support Technician needed for a field-based role providing IT technical support to customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in March/April 2024. Key experience + responsibilities will include: Must have a full UK driving licence + reliable access to a vehicle (all business mileage will be paid). Supporting customer sites in Derby + with regular travel to other customer sites in the Midlands. Diagnosing / resolving IT issues to 2nd line level, delivering service requests + monitoring IT systems to ensure maximum service availability. The Person: logical, problem-solver, attention to detail, organised, proactive + excellent customer-facing skills. Tech Environment: Windows Server, Office 365, Desktop PCs, Active Directory (AD), MS Exchange, DNS/DHCP, Group Policies, LAN/WAN, Networks, Routers. Benefits include: Pension + Extra Days' Holiday on your Birthday + Healthcare + Annual Bonus + More.
Mar 28, 2024
Full time
IT Support Technician Derby + Midlands Travel Permanent £25,000 - £28,000 (DOE) IT Support Technician needed for a field-based role providing IT technical support to customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in March/April 2024. Key experience + responsibilities will include: Must have a full UK driving licence + reliable access to a vehicle (all business mileage will be paid). Supporting customer sites in Derby + with regular travel to other customer sites in the Midlands. Diagnosing / resolving IT issues to 2nd line level, delivering service requests + monitoring IT systems to ensure maximum service availability. The Person: logical, problem-solver, attention to detail, organised, proactive + excellent customer-facing skills. Tech Environment: Windows Server, Office 365, Desktop PCs, Active Directory (AD), MS Exchange, DNS/DHCP, Group Policies, LAN/WAN, Networks, Routers. Benefits include: Pension + Extra Days' Holiday on your Birthday + Healthcare + Annual Bonus + More.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
We are a privately owned, highly successful, market leading and fast moving IT and Telecoms Managed Service Provider (MSP/SMSP) with a HQ in North London and area office in Swindon/Gloucestershire. We are a small but dynamic, expanding organisation, who provide specialist IT and Telecommunications solutions into the Corporate, SME and B2B market. As part of our ongoing business success and expansion plan, we now seek an additional 1st / 2nd Line IT/Telecoms Support Technician (1+ Years' Technical Support experience is minimum) to work as part of the AAG Support Team, providing IT Support both remotely and in-person, from time to time. This is a Hybrid Working position, working between Client Sites, our Company Offices and Home-Office. It is essential for this role that you share our passion for looking after customers. Hence you must have excellent communication skills (written and verbal), that you are very well presented, customer service focused and have IT (Desktop / Help-desk) support and ideally some Telecoms & Cyber Security experience. Any experience of working on and supporting HP, Microsoft, Azure, Servers, Printers and Telephone Systems (the more the better) or other similar Telecoms/IT products will be advantageous (additional training provided). You need to be practical and happy to pickup a screwdriver and get stuck in when on site. You will also need to hold a full UK driving license and be happy to drive to Customer Sites, as well as use the Rail Service where appropriate. Role Skills/Experience Needed - IT support experience is required (12 Months minimum) and ideally some Telecoms experience but not essential as this can be taught. Technically IT competent and keen to learn new products (training available). Knowledge of basic networking principles. Raise tickets with supplier/manufacturer helpdesks and manage to closure. High level user Microsoft Windows and MS Server/Office applications. Use of Helpdesk or ticket management system. Ability to work on own and as part of a team. Good time management, problem solver. Excellent verbal and written communication skills. Job Type: Full-time Salary: £18,000.00-£25,000.00 per year Benefits: Company pension On-site parking Working Schedule: Monday to Friday Overtime Education: GCSE or equivalent (required) Experience: Technical support: 1 year (required) Customer service: 1 year (required) Ability to Commute: Swindon (required) Reference ID: AAG0324
Mar 28, 2024
Full time
We are a privately owned, highly successful, market leading and fast moving IT and Telecoms Managed Service Provider (MSP/SMSP) with a HQ in North London and area office in Swindon/Gloucestershire. We are a small but dynamic, expanding organisation, who provide specialist IT and Telecommunications solutions into the Corporate, SME and B2B market. As part of our ongoing business success and expansion plan, we now seek an additional 1st / 2nd Line IT/Telecoms Support Technician (1+ Years' Technical Support experience is minimum) to work as part of the AAG Support Team, providing IT Support both remotely and in-person, from time to time. This is a Hybrid Working position, working between Client Sites, our Company Offices and Home-Office. It is essential for this role that you share our passion for looking after customers. Hence you must have excellent communication skills (written and verbal), that you are very well presented, customer service focused and have IT (Desktop / Help-desk) support and ideally some Telecoms & Cyber Security experience. Any experience of working on and supporting HP, Microsoft, Azure, Servers, Printers and Telephone Systems (the more the better) or other similar Telecoms/IT products will be advantageous (additional training provided). You need to be practical and happy to pickup a screwdriver and get stuck in when on site. You will also need to hold a full UK driving license and be happy to drive to Customer Sites, as well as use the Rail Service where appropriate. Role Skills/Experience Needed - IT support experience is required (12 Months minimum) and ideally some Telecoms experience but not essential as this can be taught. Technically IT competent and keen to learn new products (training available). Knowledge of basic networking principles. Raise tickets with supplier/manufacturer helpdesks and manage to closure. High level user Microsoft Windows and MS Server/Office applications. Use of Helpdesk or ticket management system. Ability to work on own and as part of a team. Good time management, problem solver. Excellent verbal and written communication skills. Job Type: Full-time Salary: £18,000.00-£25,000.00 per year Benefits: Company pension On-site parking Working Schedule: Monday to Friday Overtime Education: GCSE or equivalent (required) Experience: Technical support: 1 year (required) Customer service: 1 year (required) Ability to Commute: Swindon (required) Reference ID: AAG0324
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 28, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 28, 2024
Full time
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 28, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Technical Author, Nuclear Location: Sizewell B, Leiston Suffolk Salary: Competitive, DOE + Benefits Hours : 40 hours per week Contract: Full Time, Permanent Benefits include: Company Pension scheme Private Medical Insurance Life Assurance 23 days Holiday, plus Bank holidays - Increasing to 25 days Employee Assistance Programmes Benefit Hub discounts Sonovision Limited is a leading provider of Technical Publications, Computer Based Training, Integrated Logistic Support, Graphic Design, Animation and Marketing Services to global Original Equipment Manufacturers (OEMs) across a wide variety of sectors. Technical Author - The Role: The role will primarily be producing and updating technical documentation for the nuclear power Industry. This includes but not limited to Operation and Maintenance Manuals, Receipt Inspections, Pre-Assembly Procedures, Assembly / Dismantling Procedures, Commissioning Procedures, Project Definition Documents, Plant Operation Instructions, Functional Test Procedures, Station Operation Instructions, Plant Maintenance Instructions, and System Descriptions. You will work alongside a team of dedicated Project Engineers, Technical Authors, CAD Technicians and Document Controllers and site technicians to create and maintain documentation needs for various on-site project teams. As part of the wider team, you will support weekly reporting functions including attending progress meetings with various stakeholders across the business. Technical Author - Candidate specification: Minimum of 5 years' relevant experience within a Nuclear engineering environment. Good understanding of engineering data in a variety of formats from Engineering drawings to Design Reports Adequate competency using different software packages for planning/reporting purposes A pro-active thinker that can provide potential solutions Ability to track production of tasks from conception to completion Drive and enthusiasm to achieve customer quality criteria Ability to work to deadlines and adhere to schedules Ability to work with a minimum of supervision Current CTC or SC Clearance an advantage Please note : candidates must successfully undergo UK Security Vetting before they can be appointed. The level of security needed is CTC or SC. If you feel you have the relevant skills and experience to be successful within this role, click APPLY' today , forwarding a recent copy of your CV for consideration in the first instance. No agencies please.
Mar 28, 2024
Full time
Technical Author, Nuclear Location: Sizewell B, Leiston Suffolk Salary: Competitive, DOE + Benefits Hours : 40 hours per week Contract: Full Time, Permanent Benefits include: Company Pension scheme Private Medical Insurance Life Assurance 23 days Holiday, plus Bank holidays - Increasing to 25 days Employee Assistance Programmes Benefit Hub discounts Sonovision Limited is a leading provider of Technical Publications, Computer Based Training, Integrated Logistic Support, Graphic Design, Animation and Marketing Services to global Original Equipment Manufacturers (OEMs) across a wide variety of sectors. Technical Author - The Role: The role will primarily be producing and updating technical documentation for the nuclear power Industry. This includes but not limited to Operation and Maintenance Manuals, Receipt Inspections, Pre-Assembly Procedures, Assembly / Dismantling Procedures, Commissioning Procedures, Project Definition Documents, Plant Operation Instructions, Functional Test Procedures, Station Operation Instructions, Plant Maintenance Instructions, and System Descriptions. You will work alongside a team of dedicated Project Engineers, Technical Authors, CAD Technicians and Document Controllers and site technicians to create and maintain documentation needs for various on-site project teams. As part of the wider team, you will support weekly reporting functions including attending progress meetings with various stakeholders across the business. Technical Author - Candidate specification: Minimum of 5 years' relevant experience within a Nuclear engineering environment. Good understanding of engineering data in a variety of formats from Engineering drawings to Design Reports Adequate competency using different software packages for planning/reporting purposes A pro-active thinker that can provide potential solutions Ability to track production of tasks from conception to completion Drive and enthusiasm to achieve customer quality criteria Ability to work to deadlines and adhere to schedules Ability to work with a minimum of supervision Current CTC or SC Clearance an advantage Please note : candidates must successfully undergo UK Security Vetting before they can be appointed. The level of security needed is CTC or SC. If you feel you have the relevant skills and experience to be successful within this role, click APPLY' today , forwarding a recent copy of your CV for consideration in the first instance. No agencies please.
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Peterborough Day rate: 125.80 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. (umbrella) Sundays and Bank holidays 27.96 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 28, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Peterborough Day rate: 125.80 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. (umbrella) Sundays and Bank holidays 27.96 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.