Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Alexander Mann Solutions - Public Sector Resourcing
Manchester, Lancashire
Senior Product Manager - Inside IR35 Contract Term: 6 Months Contracting Authority: DWP Location: Hybrid - Birmingham/Manchester/ Leeds/Sheffield/Blackpool/Newcastle Description: As a Senior Product Manager, you will manage the development of a product. You will work with products which are either highly visible or have key strategic value to the organisation. You will be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy and managing the product roadmap. As a Senior Product Manager you will have expert knowledge of product management techniques. You may work as part of a larger product team, managing more junior Product Managers or may work with a Lead Product Manager to manage multiple products. Summary of the Role and key responsibilities: Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment Identify and communicate user needs to the development and delivery team through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session. Define product goals and metrics, monitoring performance against outcomes. Manage, influence and negotiate with stakeholders and communicate progress and achievements, championing the product within the department. Lead product team, and ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes. Support the professional development of associate Product Managers and Product Managers in your area. Technical Skills required: Experienced in applying tools, terms and concepts in a variety of ways. Able to be flexible, consider new ways of working and adapt to change. Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes. Determines the strategic vision and direction. Positively influences key senior stakeholders. Provides an arbitration function. Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). Understands and can help teams apply a range of techniques for data profiling and source system analysis from a complex single source. Able to bring multiple data sources together in a conformed model for analysis. Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Knowledge and Experience required: You are expected to have worked across department or functional boundaries in order to effectively communicate a product vision and gain stakeholder buy in Have created and communicated a product roadmap, receiving and acting upon challenge from stakeholders. Have successfully delivered one or more products meeting a number of successful outcomes. Have worked with users to articulate their needs and communicated these to a product team. Had experience of managing products in a complex environment, effectively prioritising backlog items to maximise value. Have made effective decisions based on incomplete information using a range of techniques.
Apr 17, 2024
Contractor
Senior Product Manager - Inside IR35 Contract Term: 6 Months Contracting Authority: DWP Location: Hybrid - Birmingham/Manchester/ Leeds/Sheffield/Blackpool/Newcastle Description: As a Senior Product Manager, you will manage the development of a product. You will work with products which are either highly visible or have key strategic value to the organisation. You will be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy and managing the product roadmap. As a Senior Product Manager you will have expert knowledge of product management techniques. You may work as part of a larger product team, managing more junior Product Managers or may work with a Lead Product Manager to manage multiple products. Summary of the Role and key responsibilities: Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment Identify and communicate user needs to the development and delivery team through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session. Define product goals and metrics, monitoring performance against outcomes. Manage, influence and negotiate with stakeholders and communicate progress and achievements, championing the product within the department. Lead product team, and ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes. Support the professional development of associate Product Managers and Product Managers in your area. Technical Skills required: Experienced in applying tools, terms and concepts in a variety of ways. Able to be flexible, consider new ways of working and adapt to change. Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes. Determines the strategic vision and direction. Positively influences key senior stakeholders. Provides an arbitration function. Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). Understands and can help teams apply a range of techniques for data profiling and source system analysis from a complex single source. Able to bring multiple data sources together in a conformed model for analysis. Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Knowledge and Experience required: You are expected to have worked across department or functional boundaries in order to effectively communicate a product vision and gain stakeholder buy in Have created and communicated a product roadmap, receiving and acting upon challenge from stakeholders. Have successfully delivered one or more products meeting a number of successful outcomes. Have worked with users to articulate their needs and communicated these to a product team. Had experience of managing products in a complex environment, effectively prioritising backlog items to maximise value. Have made effective decisions based on incomplete information using a range of techniques.
This role requires excellent technical skills for design/development of the client's software changes. There are responsibilities for supporting the application running in the live environment. The role involves working as part of a team made up of technical consultants, operational consultants and project managers. The position will be primarily focused on working on the UK MoD account, but there will be opportunities to work on projects for other clients. The core applications are warehouse management systems where minimal downtime is allowed, this therefore requires first class problem solving skills and the ability to work under pressure. A flexible attitude to work is required. Due to the nature of the applications, there may be occasions when support of implementations is required outside standard working hours. There may also be some travel to other Infor offices and clients' sites. The candidate must be willing to work with people from different ethnicity, cultural background and positions in the company. There is a requirement to apply for and obtain UK MoD security clearance for this role. This process that will be initiated by Infor upon acceptance of offer. RESPONSIBILITIES Work as part of a team, consisting of Technical and Functional consultants and Project Manager in an implementation. Able to work well with onshore and offshore consultants. Advising customers on industry best practice supported by the Infor products. Provide technical advice to customers. Issue management and resolution working hand in hand with on/offshore support personnel, international R&D team or local resource. Perform project implementation tasks using Infor project methodologies in accordance with the project goals and business objectives. Willing to continuously develop knowledge on new technology and method, and also keen to develop others in the pursuit of knowledge. Documentation of application changes requested by the client. Technical design of changes requested by the client. Propose solutions to business requirements. Estimate effort for developing/implementing changes. Attend project meetings. Able to resolve complex business application problems, by phone or through personal visit. Man help desk and provide advice/solutions. Provide technical input into project planning. Design/Develop/Test changes. Provide input to design reviews. Monitor application and database as required. May have small projects assigned directly. Assist Project Manager in planning technical elements of a project. Support implementations out of hours and weekends as required by projects REQUIRED SKILLS & EXPERIENCE Good written and spoken English. Bachelor's degree in computer science or a related area or a master's degree. Experienced in working with Warehouse Management Systems and Automation systems in a Warehousing environment. Excellent written communication skills. Documents will be presented and reviewed both internally and by the clients. Informix 4GL. Unix Shell Scripting. Basic Informix DBA skills. SQL and code optimization. Excellent problem solving skills. Good PC skills. Ability to communicate at all levels from project team to senior management from the customer. Experienced in software implementation life cycle.Added advantage: Experience with Dallas Systems WMS /WM2000/ Exceed / SCE / Infor WMS. Previous experience in a consultancy environment would be an advantage Fourjs BDS/Fourjs Genero. Knowledge of programming languages such as C, Java or Python. Basic Red Hat Linux system administration skills. Situated under 100 miles from our main client office in Milton Keynes PERSONAL ATTRIBUTES Strong problem solver with ability to analyze problems and produce steps for investigation or resolution, and able to work with others in the team to achieve the desired outcome. Possess strong sense of responsibility and ownership towards the duties, and able to support others in carrying out their responsibilities. Ability to take the lead, influence and manage situations to ensure that the right solution is agreed and implemented. High degree of attention to detail and able to preempt outcome and introduce measures to reduce risks. Solid communication (written, oral) skills. Ability to communicate at all levels from warehouse operations to senior management. To be able to prioritize work to meet strict deadlines. A self-starter with the ability to work as an individual and collaboratively to ensure team goals are achieved. Flexibility and a genuine desire to learn with keen interest in development of new technologies and methods. Excellent time management skills, and make sure all required administration functions are completed in a timely manner. Strong desire for customer success and deliver quality work. MINIMUM QUALIFICATIONS Relevant experience and/or related degree. Driving License
Apr 17, 2024
Full time
This role requires excellent technical skills for design/development of the client's software changes. There are responsibilities for supporting the application running in the live environment. The role involves working as part of a team made up of technical consultants, operational consultants and project managers. The position will be primarily focused on working on the UK MoD account, but there will be opportunities to work on projects for other clients. The core applications are warehouse management systems where minimal downtime is allowed, this therefore requires first class problem solving skills and the ability to work under pressure. A flexible attitude to work is required. Due to the nature of the applications, there may be occasions when support of implementations is required outside standard working hours. There may also be some travel to other Infor offices and clients' sites. The candidate must be willing to work with people from different ethnicity, cultural background and positions in the company. There is a requirement to apply for and obtain UK MoD security clearance for this role. This process that will be initiated by Infor upon acceptance of offer. RESPONSIBILITIES Work as part of a team, consisting of Technical and Functional consultants and Project Manager in an implementation. Able to work well with onshore and offshore consultants. Advising customers on industry best practice supported by the Infor products. Provide technical advice to customers. Issue management and resolution working hand in hand with on/offshore support personnel, international R&D team or local resource. Perform project implementation tasks using Infor project methodologies in accordance with the project goals and business objectives. Willing to continuously develop knowledge on new technology and method, and also keen to develop others in the pursuit of knowledge. Documentation of application changes requested by the client. Technical design of changes requested by the client. Propose solutions to business requirements. Estimate effort for developing/implementing changes. Attend project meetings. Able to resolve complex business application problems, by phone or through personal visit. Man help desk and provide advice/solutions. Provide technical input into project planning. Design/Develop/Test changes. Provide input to design reviews. Monitor application and database as required. May have small projects assigned directly. Assist Project Manager in planning technical elements of a project. Support implementations out of hours and weekends as required by projects REQUIRED SKILLS & EXPERIENCE Good written and spoken English. Bachelor's degree in computer science or a related area or a master's degree. Experienced in working with Warehouse Management Systems and Automation systems in a Warehousing environment. Excellent written communication skills. Documents will be presented and reviewed both internally and by the clients. Informix 4GL. Unix Shell Scripting. Basic Informix DBA skills. SQL and code optimization. Excellent problem solving skills. Good PC skills. Ability to communicate at all levels from project team to senior management from the customer. Experienced in software implementation life cycle.Added advantage: Experience with Dallas Systems WMS /WM2000/ Exceed / SCE / Infor WMS. Previous experience in a consultancy environment would be an advantage Fourjs BDS/Fourjs Genero. Knowledge of programming languages such as C, Java or Python. Basic Red Hat Linux system administration skills. Situated under 100 miles from our main client office in Milton Keynes PERSONAL ATTRIBUTES Strong problem solver with ability to analyze problems and produce steps for investigation or resolution, and able to work with others in the team to achieve the desired outcome. Possess strong sense of responsibility and ownership towards the duties, and able to support others in carrying out their responsibilities. Ability to take the lead, influence and manage situations to ensure that the right solution is agreed and implemented. High degree of attention to detail and able to preempt outcome and introduce measures to reduce risks. Solid communication (written, oral) skills. Ability to communicate at all levels from warehouse operations to senior management. To be able to prioritize work to meet strict deadlines. A self-starter with the ability to work as an individual and collaboratively to ensure team goals are achieved. Flexibility and a genuine desire to learn with keen interest in development of new technologies and methods. Excellent time management skills, and make sure all required administration functions are completed in a timely manner. Strong desire for customer success and deliver quality work. MINIMUM QUALIFICATIONS Relevant experience and/or related degree. Driving License
We are currently recruiting on behalf of our clients based in Cambridge who are recruiting for a Business Development Manager on a full-time permanent basis. The successful candidate will have a proven track record of uncovering and delivering new business opportunities within the Power Sector. This role requires travel to individual sites across the UK and occasional attendance to our clients Cambridge office for senior management meetings. Key responsibilities will include: Driving and close new business opportunities within the power sector (ICP and DNO). Work closely with the board and key stakeholders to provide continuous updates on new business opportunities, changing market trends and competitor analysis. Develop and manage pipeline opportunities. Create custom proposals and tenders for specific customer requirements. Develop and build upon existing client relationships to nurture to further business. Manage deadlines against client requirements and expectations. Lease with wider teams such as marketing teams, operations and estimating team. Attending client visits to uncover new business opportunities, follow up on previous quotes to push into closed deals and also act through point of contact through technical delivery stages. Frequent travel for client site visits, networking events and conferences. The Successful candidate will have: 5+ experience developing and winning new business relationships within the power sector. Exceptional communicational and organisational skills. A strong business acumen. A proven track record of proposal and tender creation. Strong technical knowledge and understanding of construction projects within the power sector. Electronics or Electrical Engineering degree BSc or BEng. A Full UK drivers license. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Apr 17, 2024
Full time
We are currently recruiting on behalf of our clients based in Cambridge who are recruiting for a Business Development Manager on a full-time permanent basis. The successful candidate will have a proven track record of uncovering and delivering new business opportunities within the Power Sector. This role requires travel to individual sites across the UK and occasional attendance to our clients Cambridge office for senior management meetings. Key responsibilities will include: Driving and close new business opportunities within the power sector (ICP and DNO). Work closely with the board and key stakeholders to provide continuous updates on new business opportunities, changing market trends and competitor analysis. Develop and manage pipeline opportunities. Create custom proposals and tenders for specific customer requirements. Develop and build upon existing client relationships to nurture to further business. Manage deadlines against client requirements and expectations. Lease with wider teams such as marketing teams, operations and estimating team. Attending client visits to uncover new business opportunities, follow up on previous quotes to push into closed deals and also act through point of contact through technical delivery stages. Frequent travel for client site visits, networking events and conferences. The Successful candidate will have: 5+ experience developing and winning new business relationships within the power sector. Exceptional communicational and organisational skills. A strong business acumen. A proven track record of proposal and tender creation. Strong technical knowledge and understanding of construction projects within the power sector. Electronics or Electrical Engineering degree BSc or BEng. A Full UK drivers license. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Job Title: ICT Consultant Location: Reading Salary: £24,000 - £30,000 Our client is looking for an enthusiastic and motivated ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a large Multi-Academy Trust in Reading. The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You facilitate communication between your schools and our client keeping them up to date with what services you can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. The ideal candidate will ideally have at least 2 years experience in working in a previous ICT Technician preferably in the education sector although not essential. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school s function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £24,000 - £30,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
Apr 17, 2024
Full time
Job Title: ICT Consultant Location: Reading Salary: £24,000 - £30,000 Our client is looking for an enthusiastic and motivated ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a large Multi-Academy Trust in Reading. The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You facilitate communication between your schools and our client keeping them up to date with what services you can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. The ideal candidate will ideally have at least 2 years experience in working in a previous ICT Technician preferably in the education sector although not essential. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school s function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £24,000 - £30,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 17, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
We have been approached to source an exceptional AWS Telecommunications Manager to join our rapidly growing client, highly successful client. Our clients telephony solutions are all based on AWS Connect Omni Channel solution and therefore we need an individual who is highly experienced in the day to day manipulation of the system at a 'local level' to improve customer and colleague experience. Please note, extensive AWS Connect experience is essential This role will own all of the technical delivery into the customer contact centre and The role will work closely with the IT team and will own all of the technical delivery and management of the system into the customer contact centre across all channels. This is a dynamic role working in a fast paced environment and requires a forward thinking, customer focussed and self-motivated individual with the drive to improve all IT, Telephony services and the user experience. All powered and managed through AWS Connect , the key responsibilities will be: To ensure that the Director of IT Provision is kept informed of progress and advised about major problems and / or issues in a timely manner. Work closely with the Director of Operations to ensure adaptions to customer contact are in the best interests of customer and colleagues. Proactively manage the day to day live manipulation of AWS to improve customer experience Identify trends, report on initiatives and improvements To maintain the continuous running of a large number of geographical and non geographical delivery numbers across the call delivery and call management platform. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service across AWS and deliver root cause fixes and preventative solutions. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements in service delivery. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. What we need to be successful in this role: Extensive experience in local management and manipulation of AWS Contact Centre Connect solutions. A deep understanding of customer contact operations Some experience in architecting solutions on AWS as well using Agile and DevOps methodologies. Strong IT architecture background Demonstrated experience working in global IT teams. Confident with the ability to influence and persuade. Analytical and results focused. Experience of both reacting to and solving problems. An understanding of how complex matrixed organizations operate
Apr 17, 2024
Full time
We have been approached to source an exceptional AWS Telecommunications Manager to join our rapidly growing client, highly successful client. Our clients telephony solutions are all based on AWS Connect Omni Channel solution and therefore we need an individual who is highly experienced in the day to day manipulation of the system at a 'local level' to improve customer and colleague experience. Please note, extensive AWS Connect experience is essential This role will own all of the technical delivery into the customer contact centre and The role will work closely with the IT team and will own all of the technical delivery and management of the system into the customer contact centre across all channels. This is a dynamic role working in a fast paced environment and requires a forward thinking, customer focussed and self-motivated individual with the drive to improve all IT, Telephony services and the user experience. All powered and managed through AWS Connect , the key responsibilities will be: To ensure that the Director of IT Provision is kept informed of progress and advised about major problems and / or issues in a timely manner. Work closely with the Director of Operations to ensure adaptions to customer contact are in the best interests of customer and colleagues. Proactively manage the day to day live manipulation of AWS to improve customer experience Identify trends, report on initiatives and improvements To maintain the continuous running of a large number of geographical and non geographical delivery numbers across the call delivery and call management platform. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service across AWS and deliver root cause fixes and preventative solutions. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements in service delivery. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. What we need to be successful in this role: Extensive experience in local management and manipulation of AWS Contact Centre Connect solutions. A deep understanding of customer contact operations Some experience in architecting solutions on AWS as well using Agile and DevOps methodologies. Strong IT architecture background Demonstrated experience working in global IT teams. Confident with the ability to influence and persuade. Analytical and results focused. Experience of both reacting to and solving problems. An understanding of how complex matrixed organizations operate
Tennex Recruitment Solutions
Gateshead, Tyne And Wear
IT Operations Manager My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients. They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations. The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential. As an Operations Manager, you'll be instrumental in overseeing our day-to-day operations. Your responsibilities will include: Managing and mentoring our dedicated team of professionals of up to 15 people, fostering a collaborative and high-performing work environment. Utilising your IT knowledge to ensure smooth operations and troubleshooting any technical issues that may arise Overseeing the implementation and maintenance of IT infrastructure to support our company's growth and innovation. Leveraging your expertise in VOIP and telephony to optimize our communication systems and enhance client experiences. (Bonus) What We're Looking For: Previous experience in a similar role within the managed service provider sector is essential. Monitor service performance metrics and key performance indicators (KPIs) and take proactive measures to address any issues. Strong people management skills with the ability to motivate and develop teams. Understanding of IT infrastructure, networking, cloud computing, VOIP, and telephony systems. Excellent communication and problem-solving skills. A proactive and strategic mindset with the ability to drive results. Excellent communication, negotiation, and presentation skills. Perks: The salary for this position is ranging from £45k-£60k per annum. Generous holidays and 1+ days extra per year. Join a dynamic and collaborative team passionate about technology. Opportunity for professional growth and development. Flexible working arrangements - 3-4 days office-based, 1-2 days remote in their Gateshead office. Discounts and savings hub along with a Healthcare cash plan Death in Service Cycle to work scheme Employee Assistance Programme If you are based within a 45 minute commute or would consider coming onsite 3-4 days a week and the above matches your skills. Apply to this advert or email Kelvin.Cheng AT Tennex.uk
Apr 17, 2024
Full time
IT Operations Manager My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients. They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations. The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential. As an Operations Manager, you'll be instrumental in overseeing our day-to-day operations. Your responsibilities will include: Managing and mentoring our dedicated team of professionals of up to 15 people, fostering a collaborative and high-performing work environment. Utilising your IT knowledge to ensure smooth operations and troubleshooting any technical issues that may arise Overseeing the implementation and maintenance of IT infrastructure to support our company's growth and innovation. Leveraging your expertise in VOIP and telephony to optimize our communication systems and enhance client experiences. (Bonus) What We're Looking For: Previous experience in a similar role within the managed service provider sector is essential. Monitor service performance metrics and key performance indicators (KPIs) and take proactive measures to address any issues. Strong people management skills with the ability to motivate and develop teams. Understanding of IT infrastructure, networking, cloud computing, VOIP, and telephony systems. Excellent communication and problem-solving skills. A proactive and strategic mindset with the ability to drive results. Excellent communication, negotiation, and presentation skills. Perks: The salary for this position is ranging from £45k-£60k per annum. Generous holidays and 1+ days extra per year. Join a dynamic and collaborative team passionate about technology. Opportunity for professional growth and development. Flexible working arrangements - 3-4 days office-based, 1-2 days remote in their Gateshead office. Discounts and savings hub along with a Healthcare cash plan Death in Service Cycle to work scheme Employee Assistance Programme If you are based within a 45 minute commute or would consider coming onsite 3-4 days a week and the above matches your skills. Apply to this advert or email Kelvin.Cheng AT Tennex.uk
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
Apr 17, 2024
Full time
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
GCI Manager (Global Continuous Improvement) Lean Six Sigma Black Belt 6 months (with view to extend) INSIDE IR35 Watford - 3 days a week onsite with occasional travel to other sites Responsibilities: Mentor and train more junior members of the team (eg Green Belt) to understand a higher level of lean processes. Leads in the development and delivery of continuous improvement documentation and training. Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices. Identifies project opportunities while working within various business functions. May participate on project teams outside of the functional area as a subject matter expert (SME). Guides the project team through all phases of the DMAIC (Define-Measure-Analyse-Improve-Control) roadmap. Manage the continuous improvement across cross functional projects. Skills/Experience: A deep understanding of continuous improvement with commercial experience. Previously Embedded lean processes into teams to support continuous improvement. Worked in a processing centre environment. Excellent stakeholder management. Black Belt certified (Lean Six Sigma). A background in core engineering. Experience in the manufacturing industry. Agile, Safe, PMP, PgMP or Prince2 certification an advantage. Bachelor's degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics, or another technical major) would be an advantage. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 17, 2024
Contractor
GCI Manager (Global Continuous Improvement) Lean Six Sigma Black Belt 6 months (with view to extend) INSIDE IR35 Watford - 3 days a week onsite with occasional travel to other sites Responsibilities: Mentor and train more junior members of the team (eg Green Belt) to understand a higher level of lean processes. Leads in the development and delivery of continuous improvement documentation and training. Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices. Identifies project opportunities while working within various business functions. May participate on project teams outside of the functional area as a subject matter expert (SME). Guides the project team through all phases of the DMAIC (Define-Measure-Analyse-Improve-Control) roadmap. Manage the continuous improvement across cross functional projects. Skills/Experience: A deep understanding of continuous improvement with commercial experience. Previously Embedded lean processes into teams to support continuous improvement. Worked in a processing centre environment. Excellent stakeholder management. Black Belt certified (Lean Six Sigma). A background in core engineering. Experience in the manufacturing industry. Agile, Safe, PMP, PgMP or Prince2 certification an advantage. Bachelor's degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics, or another technical major) would be an advantage. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server / Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Apr 17, 2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server / Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 17, 2024
Full time
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
NPD Project Manager Manchester £35,000 - £401,000 My Client is a leading independent UK FMCG company with an excellent reputation and a strong presence within its markets. The business comprises of a group of companies and specialises in successfully trading and manufacturing high quality brands within the competitive price sector. As part of its strategic growth plan the business is expanding rapidly and is currently looking to strengthen the team with the appointment of an experienced NPD Project Manager from within the FMCG industry. The successful candidate will be offered a competitive salary, flexible start and finish times and some home working (following probationary period) This is an excellent opportunity for an established and experienced Project Manager with appropriate experience to join the business offering a rare opportunity to develop and enhance aspects of this growing company. With a varied remit, this position offers a wide spectrum of responsibilities that include interfacing with all internal functions such as commercial, operations, supply chain and technical as well as external bodies such as customers and suppliers. Purpose of the job Create and designate a strategic plan to achieve project intended objectives, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Key Areas of Responsibility Controlling the master file of new and existing product development Preparing and completing action and time plans for NPD, developing detailed project plans Manage day-to-day operational aspects of the project(s). Ensures project documents are complete, current, and appropriately stored. Managing and contributing to new product development meetings Liaising with company departments, customers, suppliers and partner organisations to expedite projects Resolving problems and issues related to product development. Evaluating product launches Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure performance using appropriate project management tools and techniques Report and escalate to management as needed Manage the relationship with the client and relevant stakeholders Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Track project performance, specifically to analyse the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis Develop comprehensive project plans to be shared with clients as well as other staff members including warehouse, sales team, purchasing department and demand manager Use and continually develop leadership skills Create and deliver project work plans and revise as appropriate to meet changing needs and requirements. Works closely with relevant stake holders to ensure effective and efficient implementation of the project(s). Managing post launch meeting analysing sales data, complaint and query received and further plan for launched products. Coordinate NPD-Sales meeting, chaired by buyers between sales/marketing and discuss new products, launch date and sales/promotional documents Ensure the samples for new products have been requested by the Sales Manager Ensure the relevant technical, photos, artworks are uploaded to NAV during product development process To be successful in is role you will have: A background in project management from within an FMCG manufacturing business An excellent understanding the NPD cycle and the FMCG market place A proven track record of successfully managing NPD projects with multiple disciplinary teams A highly analytical mind and will be organised, meticulous and efficient Knowledge of Microsoft Project or similar system and Excel Strong interpersonal skills Management and leadership skills Apply online or for further information contact one of specialist consultants quoting reference number: NJR14770
Apr 17, 2024
Full time
NPD Project Manager Manchester £35,000 - £401,000 My Client is a leading independent UK FMCG company with an excellent reputation and a strong presence within its markets. The business comprises of a group of companies and specialises in successfully trading and manufacturing high quality brands within the competitive price sector. As part of its strategic growth plan the business is expanding rapidly and is currently looking to strengthen the team with the appointment of an experienced NPD Project Manager from within the FMCG industry. The successful candidate will be offered a competitive salary, flexible start and finish times and some home working (following probationary period) This is an excellent opportunity for an established and experienced Project Manager with appropriate experience to join the business offering a rare opportunity to develop and enhance aspects of this growing company. With a varied remit, this position offers a wide spectrum of responsibilities that include interfacing with all internal functions such as commercial, operations, supply chain and technical as well as external bodies such as customers and suppliers. Purpose of the job Create and designate a strategic plan to achieve project intended objectives, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Key Areas of Responsibility Controlling the master file of new and existing product development Preparing and completing action and time plans for NPD, developing detailed project plans Manage day-to-day operational aspects of the project(s). Ensures project documents are complete, current, and appropriately stored. Managing and contributing to new product development meetings Liaising with company departments, customers, suppliers and partner organisations to expedite projects Resolving problems and issues related to product development. Evaluating product launches Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure performance using appropriate project management tools and techniques Report and escalate to management as needed Manage the relationship with the client and relevant stakeholders Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Track project performance, specifically to analyse the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis Develop comprehensive project plans to be shared with clients as well as other staff members including warehouse, sales team, purchasing department and demand manager Use and continually develop leadership skills Create and deliver project work plans and revise as appropriate to meet changing needs and requirements. Works closely with relevant stake holders to ensure effective and efficient implementation of the project(s). Managing post launch meeting analysing sales data, complaint and query received and further plan for launched products. Coordinate NPD-Sales meeting, chaired by buyers between sales/marketing and discuss new products, launch date and sales/promotional documents Ensure the samples for new products have been requested by the Sales Manager Ensure the relevant technical, photos, artworks are uploaded to NAV during product development process To be successful in is role you will have: A background in project management from within an FMCG manufacturing business An excellent understanding the NPD cycle and the FMCG market place A proven track record of successfully managing NPD projects with multiple disciplinary teams A highly analytical mind and will be organised, meticulous and efficient Knowledge of Microsoft Project or similar system and Excel Strong interpersonal skills Management and leadership skills Apply online or for further information contact one of specialist consultants quoting reference number: NJR14770
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Apr 17, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.