Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
Apr 30, 2024
Full time
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
Apr 30, 2024
Full time
The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level. Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members Proficient in continuous service improvement using agile methodologies (Scrum, etc.) Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role. Please call Matthew Craig here at ISR to learn more?
Clarasys is a fast-growing and award-winning consultancy, with a great team. We are over ten years old and 200+ people. We work with some of the world's sector leading companies to solve their greatest challenges. Our clients trust us to deliver better ways of doing things, because of our different way of doing things. Embracing a non-hierarchical culture, we foster collaboration, creativity, and inclusivity. 'Team' rules over 'individual', and development is part of the fabric, not just a training course. Here, you're encouraged to be yourself, every voice is heard, and every idea is valued, propelling us forward into a future where collective empowerment drives our success. Here, doing the right thing for our clients is what matters most. Job Overview: We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operational aspects of our consultancy firm. The ideal candidate will be responsible for optimising day-to-day operations, enhancing processes, and enabling the seamless delivery of services to our people and clients. The Senior Operations Manager will collaborate with various teams within the organisation to drive efficiency, improve productivity, and contribute to the overall growth and success of the company. We're looking for someone with: Proven experience in operations management within a management consultancy or similar professional services firm. Strong leadership and team management skills, with a track record of building and motivating high-performing teams. Ability to thrive in a fast-paced, dynamic and uncertain environment, managing multiple priorities effectively. Excellent critical thinking skills with a passion for problem-solving. Exceptional communication and interpersonal skills. Experience in implementing process improvements and driving operational excellence. Knowledge of industry best practices and trends in operations management. Key Responsibilities: 1. Operational Excellence: Streamline and optimise internal processes to improve efficiency and productivity. Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery. Implement process enhancements and automation to drive operational efficiency and reduce manual effort. Provide leadership, guidance, and mentorship to the wider operations team (4 direct reports). Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business' future plans 3. Information Security and Compliance: Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information. Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits. Stay updated on industry best practices and regulations related to information security and ensure the organisation's compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec. Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions. Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations. 5. Resource Management: Oversee the efficient allocation and management of our people to meet project requirements and deadlines. Monitor resource utilisation and implement strategies to optimise resource allocation, ensuring maximum productivity and cost-effectiveness. Collaborate with the relevant teams to optimise workforce planning and support future client demand. 6. Client Relationship Management: Collaborate with client-facing teams to understand client needs and expectations. Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations. Address client concerns promptly and effectively, striving for high client satisfaction. 7. Facilities Management: Oversee facilities and office space management, ensuring a safe and conducive working environment for employees. Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards. Identify potential risks in operations, information security, resourcing and facilities management. Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects. Work closely with the finance department to manage operational spend and financial forecasts. Identify cost-saving opportunities and implement strategies to optimise operational expenditures. Clarasys is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Apr 30, 2024
Full time
Clarasys is a fast-growing and award-winning consultancy, with a great team. We are over ten years old and 200+ people. We work with some of the world's sector leading companies to solve their greatest challenges. Our clients trust us to deliver better ways of doing things, because of our different way of doing things. Embracing a non-hierarchical culture, we foster collaboration, creativity, and inclusivity. 'Team' rules over 'individual', and development is part of the fabric, not just a training course. Here, you're encouraged to be yourself, every voice is heard, and every idea is valued, propelling us forward into a future where collective empowerment drives our success. Here, doing the right thing for our clients is what matters most. Job Overview: We are seeking a highly skilled and experienced Senior Operations Manager to oversee the operational aspects of our consultancy firm. The ideal candidate will be responsible for optimising day-to-day operations, enhancing processes, and enabling the seamless delivery of services to our people and clients. The Senior Operations Manager will collaborate with various teams within the organisation to drive efficiency, improve productivity, and contribute to the overall growth and success of the company. We're looking for someone with: Proven experience in operations management within a management consultancy or similar professional services firm. Strong leadership and team management skills, with a track record of building and motivating high-performing teams. Ability to thrive in a fast-paced, dynamic and uncertain environment, managing multiple priorities effectively. Excellent critical thinking skills with a passion for problem-solving. Exceptional communication and interpersonal skills. Experience in implementing process improvements and driving operational excellence. Knowledge of industry best practices and trends in operations management. Key Responsibilities: 1. Operational Excellence: Streamline and optimise internal processes to improve efficiency and productivity. Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery. Implement process enhancements and automation to drive operational efficiency and reduce manual effort. Provide leadership, guidance, and mentorship to the wider operations team (4 direct reports). Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business' future plans 3. Information Security and Compliance: Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information. Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits. Stay updated on industry best practices and regulations related to information security and ensure the organisation's compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec. Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions. Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations. 5. Resource Management: Oversee the efficient allocation and management of our people to meet project requirements and deadlines. Monitor resource utilisation and implement strategies to optimise resource allocation, ensuring maximum productivity and cost-effectiveness. Collaborate with the relevant teams to optimise workforce planning and support future client demand. 6. Client Relationship Management: Collaborate with client-facing teams to understand client needs and expectations. Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations. Address client concerns promptly and effectively, striving for high client satisfaction. 7. Facilities Management: Oversee facilities and office space management, ensuring a safe and conducive working environment for employees. Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards. Identify potential risks in operations, information security, resourcing and facilities management. Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects. Work closely with the finance department to manage operational spend and financial forecasts. Identify cost-saving opportunities and implement strategies to optimise operational expenditures. Clarasys is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 "UK's Best Workplaces" list for 6 years. About the role BigHand is a leading software technology company with a big difference. It's not just what we do, but how we do it. We specialise in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. Our vision is to be the industry's preferred, most supportive, and helpful technology partner. We aim to achieve this by harnessing our genuine enthusiasm and skill for helping busy people be more effective. BigHand is on a journey of Cloud Native transition. This is a company level strategy to modernise the applications and infrastructure to better deliver secure BigHand SaaS products to be available where, when and on whatever device the customer desires. BigHand is a champion of Cloud Security and is now taking the next step to mature its DevSecOps practices. This strategy is driven by the need for fast delivery of new features and secure and cost-effective use of Azure services. What you'll do: As a DevSecOps Engineer, you will be working with a team of great engineers, delivery managers and architects on several topics i.e., Security Testing, Security (Test) Automation, Risk Analysis, Threat modelling, Security Research, and many others. You will help reduce the risk for the organisation by helping DevOps, Platform Engineering, Platform Operations, Architecture and Software Engineering teams to deliver secure products and cloud platforms and support companywide security initiatives including information security standards such as ISO27001 and SOC 2. You will help to create new strategic plans to be more efficient and work together with BigHand security and compliance departments. You will also coach your team members and improve their security knowledge You will contribute to the security research and bring new knowledge inside the company. You will act as a bridge from Security to other functions. You also will assist with the continuous improvement of the processes critical to the success of the team. You will align with other stakeholders in other domains. Actively promoting DevSecOps ways of working and best practices within the teams and company at large. Support the delivery of the Platform Security roadmap. Demonstrate excellent judgement in prioritising security efforts to mitigate the appropriate risks. Be a strong communicator and can translate security objectives to tech teams. Managing several security related items: Security requirements, Threat Modelling, Design Reviews, Secure Code Review, Penetration Tests, Security Trainings, Automated Test Security, Security Monitoring, Kubernetes Security. Work with DevOps/Platform Engineers, Software Developers, Architecture to plan, design, implement and deploy secure product and platforms according to the needs of the business. Working with other DevOps/Platform Engineers in providing templates and knowledge that facilitates smooth automation process through out a project lifecycle with security embedded in all phases. Continuously drive improvements in processes, tooling, and security architecture of the underlying infrastructure and capabilities. Work on everything from transitioning on-prem services into Azure cloud (PaaS and IaaS services), helping move to and maintain orchestrated container-based service architecture (Azure Kubernetes and Docker). Improve and secure modules in our Terraform & PowerShell module library. Create and maintain an enterprise grade security monitoring and alerting solutions of applications, networks, data and infrastructure services. Assist in the creation of reports/dashboards for usage and up-time. Manage and monitor security health of platforms to ensure that issues and risk are quickly identified and resolved. Collaborate with the IT operations and development teams to plan and execute system changes e.g., security and audit controls as required by the business or compliance requirements. Automate build and release manual activities using DevSecOps best practices. Create security guides and documentation for the development team to securely operate and maintain products. Participate in incident management. Prioritise incidents to help deliver within SLAs. Carry out strong diagnosis to discover root cause and resolutions. Provide out of hours support on a rota basis throughout the year. What we're looking for: BSc. in Computer Science or Engineering or significant job experience with a minimum 2-year Security Engineering or DevOps experience, with experience on APIs. Experienced in working in complex environments including on-prem and cloud. Analytic skills and ability to solve highly complex problems. Experience with OWASP testing Guide / Open-Source Security Testing Methodology. Experience implementing controls for ISO27001 and SOC 2 Experience with cryptography, X509 certificates, signatures, securing TLS/SSL parameters, and certificates. Familiarity with Secure Development Lifecycle practices and Agile development with Continuous Delivery / Integration combined with good experience of cloud security, SAST, DAST, IAST or RASP Excellent communication skills and organisational savvy, to steer peers toward solutions that carefully balance business, velocity, risk, compliance, and engineering concerns. Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change. A growth mindset, continuous learner with a fun and positive attitude. Excellent understanding of information security principles, cloud security and best practices. Hands-on working experience implementing SIEM & SOAR Tools. Hands-on experience implementing WAF solutions. Hands-on working experience in privileged access management, vulnerability management, secure remote access, secrets management and access control. Hands-on experience in designing, implementing, testing, and securing APIs. Hands-on experience implementing security controls across data, infrastructure, and applications primarily in Azure. Hands-on working experience with Microsoft Azure Cloud services (IaaS, PaaS and SaaS), Security, Networking and Azure DevOps Pipelines. Excellent working knowledge implementing security controls across all infrastructure, platforms, and applications. Excellent working knowledge of security scanning tools (Static Code Analysis, Dynamics Security Testing, Opensource and Container Scanning tools). Excellent working knowledge with Secure Software Development Lifecycle (SSDLC) in an Azure world. Hands-on working knowledge of Infrastructure as Code using Terraform and programming and/or scripting language such as PowerShell, Bash, SQL, KQL. Hands-on knowledge on the usage of CI/CD processes including the integration of security & code quality tools. Hands-on knowledge in security logging, monitoring, and alerting tools. Hands-on knowledge in setup, maintaining and supporting Kubernetes environments using cloud providers specifically Azure. Hands-on experience of implementing BCP and Disaster Recovery solutions for services deployed on-prem or Azure Cloud. Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. Excellent knowledge of relevant Operations services and Agile methodologies Good working knowledge of Azure DevOps Boards. Good understanding of engineering and automation of container orchestration with Kubernetes and Docker. Good working knowledge in building solutions on and developing integrations using Azure services. Ability to lead and manage complex project end-to-end from requirements, design, implementation, testing and supporting the solution. What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG) Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health Opportunities to give back with company volunteer events and individual volunteer days Career growth opportunities and study leave allowance Family benefits including enhanced parental leave, secondary caregiver leave and fertility support Financial benefits including pension scheme, life assurance, and salary sacrificing Cycle to Work Scheme and Tech Scheme Growing business with a global presence, flexible working, modern offices, and remote work options Our DEI Commitment . click apply for full job details
Apr 30, 2024
Full time
About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun. We are proud to have ranked in Great Places to Work top 50 "UK's Best Workplaces" list for 6 years. About the role BigHand is a leading software technology company with a big difference. It's not just what we do, but how we do it. We specialise in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. Our vision is to be the industry's preferred, most supportive, and helpful technology partner. We aim to achieve this by harnessing our genuine enthusiasm and skill for helping busy people be more effective. BigHand is on a journey of Cloud Native transition. This is a company level strategy to modernise the applications and infrastructure to better deliver secure BigHand SaaS products to be available where, when and on whatever device the customer desires. BigHand is a champion of Cloud Security and is now taking the next step to mature its DevSecOps practices. This strategy is driven by the need for fast delivery of new features and secure and cost-effective use of Azure services. What you'll do: As a DevSecOps Engineer, you will be working with a team of great engineers, delivery managers and architects on several topics i.e., Security Testing, Security (Test) Automation, Risk Analysis, Threat modelling, Security Research, and many others. You will help reduce the risk for the organisation by helping DevOps, Platform Engineering, Platform Operations, Architecture and Software Engineering teams to deliver secure products and cloud platforms and support companywide security initiatives including information security standards such as ISO27001 and SOC 2. You will help to create new strategic plans to be more efficient and work together with BigHand security and compliance departments. You will also coach your team members and improve their security knowledge You will contribute to the security research and bring new knowledge inside the company. You will act as a bridge from Security to other functions. You also will assist with the continuous improvement of the processes critical to the success of the team. You will align with other stakeholders in other domains. Actively promoting DevSecOps ways of working and best practices within the teams and company at large. Support the delivery of the Platform Security roadmap. Demonstrate excellent judgement in prioritising security efforts to mitigate the appropriate risks. Be a strong communicator and can translate security objectives to tech teams. Managing several security related items: Security requirements, Threat Modelling, Design Reviews, Secure Code Review, Penetration Tests, Security Trainings, Automated Test Security, Security Monitoring, Kubernetes Security. Work with DevOps/Platform Engineers, Software Developers, Architecture to plan, design, implement and deploy secure product and platforms according to the needs of the business. Working with other DevOps/Platform Engineers in providing templates and knowledge that facilitates smooth automation process through out a project lifecycle with security embedded in all phases. Continuously drive improvements in processes, tooling, and security architecture of the underlying infrastructure and capabilities. Work on everything from transitioning on-prem services into Azure cloud (PaaS and IaaS services), helping move to and maintain orchestrated container-based service architecture (Azure Kubernetes and Docker). Improve and secure modules in our Terraform & PowerShell module library. Create and maintain an enterprise grade security monitoring and alerting solutions of applications, networks, data and infrastructure services. Assist in the creation of reports/dashboards for usage and up-time. Manage and monitor security health of platforms to ensure that issues and risk are quickly identified and resolved. Collaborate with the IT operations and development teams to plan and execute system changes e.g., security and audit controls as required by the business or compliance requirements. Automate build and release manual activities using DevSecOps best practices. Create security guides and documentation for the development team to securely operate and maintain products. Participate in incident management. Prioritise incidents to help deliver within SLAs. Carry out strong diagnosis to discover root cause and resolutions. Provide out of hours support on a rota basis throughout the year. What we're looking for: BSc. in Computer Science or Engineering or significant job experience with a minimum 2-year Security Engineering or DevOps experience, with experience on APIs. Experienced in working in complex environments including on-prem and cloud. Analytic skills and ability to solve highly complex problems. Experience with OWASP testing Guide / Open-Source Security Testing Methodology. Experience implementing controls for ISO27001 and SOC 2 Experience with cryptography, X509 certificates, signatures, securing TLS/SSL parameters, and certificates. Familiarity with Secure Development Lifecycle practices and Agile development with Continuous Delivery / Integration combined with good experience of cloud security, SAST, DAST, IAST or RASP Excellent communication skills and organisational savvy, to steer peers toward solutions that carefully balance business, velocity, risk, compliance, and engineering concerns. Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change. A growth mindset, continuous learner with a fun and positive attitude. Excellent understanding of information security principles, cloud security and best practices. Hands-on working experience implementing SIEM & SOAR Tools. Hands-on experience implementing WAF solutions. Hands-on working experience in privileged access management, vulnerability management, secure remote access, secrets management and access control. Hands-on experience in designing, implementing, testing, and securing APIs. Hands-on experience implementing security controls across data, infrastructure, and applications primarily in Azure. Hands-on working experience with Microsoft Azure Cloud services (IaaS, PaaS and SaaS), Security, Networking and Azure DevOps Pipelines. Excellent working knowledge implementing security controls across all infrastructure, platforms, and applications. Excellent working knowledge of security scanning tools (Static Code Analysis, Dynamics Security Testing, Opensource and Container Scanning tools). Excellent working knowledge with Secure Software Development Lifecycle (SSDLC) in an Azure world. Hands-on working knowledge of Infrastructure as Code using Terraform and programming and/or scripting language such as PowerShell, Bash, SQL, KQL. Hands-on knowledge on the usage of CI/CD processes including the integration of security & code quality tools. Hands-on knowledge in security logging, monitoring, and alerting tools. Hands-on knowledge in setup, maintaining and supporting Kubernetes environments using cloud providers specifically Azure. Hands-on experience of implementing BCP and Disaster Recovery solutions for services deployed on-prem or Azure Cloud. Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. Excellent knowledge of relevant Operations services and Agile methodologies Good working knowledge of Azure DevOps Boards. Good understanding of engineering and automation of container orchestration with Kubernetes and Docker. Good working knowledge in building solutions on and developing integrations using Azure services. Ability to lead and manage complex project end-to-end from requirements, design, implementation, testing and supporting the solution. What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG) Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health Opportunities to give back with company volunteer events and individual volunteer days Career growth opportunities and study leave allowance Family benefits including enhanced parental leave, secondary caregiver leave and fertility support Financial benefits including pension scheme, life assurance, and salary sacrificing Cycle to Work Scheme and Tech Scheme Growing business with a global presence, flexible working, modern offices, and remote work options Our DEI Commitment . click apply for full job details
Our clients are going through change and transformation to play with the big crowd, and challenge them in products and services. They are a brave and intelligent bunch who only require the very best. Multi award winning company, From design, development, testing, deploying and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers. Location. Berkshire, UK, or Porto Portugal. This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3 days per week as per our hybrid working policy. Key Responsibilities Manage multiple teams, by either carrying out the management activities directly or having a Software Development Manager report to them. Provide reporting to the SLT on their team or the wider department on a daily and weekly basis as required. Support Software Development Managers to handle complex performance issues of individuals or teams. Manage department wide projects and improvement initiatives. Complete performance reviews and personal development plans for direct reports. Manage performance issues in conjunction with your own line manager, including performance improvement plans and absence improvement plans. Lead recruitment activities, including recruitment days, phone and face to face interviews. On an ongoing basis consider the performance of team members and raising concerns with your own line manager and / or people team. Facilitate agile Scrum ceremonies, refinement, planning, review and retrospectives. Collaborate with other teams and departments to ensure that deliverables from the team will meet the customer's expectation, for example working with operations on deployment of the software. Collaborate with the Product Owner to manage the Product(s) backlog and give guidance on timeframes for deliverables. Design the architecture of new application components and achieve internal sign off for development specifications where required. Lead development activities for applications and features to meet customer/project requirements. Lead teams using the chosen methodology/process, typically Scrum. Guide teams and when required test of new features or developments to make sure they perform the desired task correctly in all cases. Test sites / applications in different environments as necessary. Work with Quality Assurance teams/processes to validate builds ready for launch. Work throughout the software development lifecycle, to ensure success, following all necessary processes. Ensure appropriate documentation/updates are provided to relevant colleagues/customers. Maintenance and Improvement: Guide teams and when required problem solve and fix bugs as discovered/reported. Use technical knowledge to prioritise the most valuable maintenance and upgrade of the applications as required. Pair program and lead peer reviews following the team's agile process. Lead improvement initiatives for applications, process or the wider platform. Review projects/deployments and learn lessons to improve future performance. Stay up to date with trends and technological advancements in software development. Learn and test new technologies, frameworks and languages as relevant. About You Bachelor's Degree in a STEM, Computer Science or related subject, preferably from a Russell Group University. Strong experience managing multiple teams, by either carrying out the management activities directly or having a Software Development Manager report to them. Highly technical background working within Software Development teams. Proven to ability to support team progression, i.e. by use of performance reviews and personal development plans for direct reports. Will collaborate closely with one or more customer(s) on complex projects. This will typically involve attending workshops, technical specification and assisting the customer with acceptance testing. Can write software specifications and provide other technical documentation as required. Good experience in SQL and using relation databases such as Microsoft SQL Server and PostGRES. Logical approach to problem solving. Ability to manage complex tasks and meet deadlines. Proven ability to manage and motivate others. moove_gdpr_popup - This website uses 3rd party analytics providers to collect anonymous information such as the number of visitors to the site, and the most popular pages. Google Analytics: _gat_gtag_UA 1 _ga _gid
Apr 30, 2024
Full time
Our clients are going through change and transformation to play with the big crowd, and challenge them in products and services. They are a brave and intelligent bunch who only require the very best. Multi award winning company, From design, development, testing, deploying and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers. Location. Berkshire, UK, or Porto Portugal. This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3 days per week as per our hybrid working policy. Key Responsibilities Manage multiple teams, by either carrying out the management activities directly or having a Software Development Manager report to them. Provide reporting to the SLT on their team or the wider department on a daily and weekly basis as required. Support Software Development Managers to handle complex performance issues of individuals or teams. Manage department wide projects and improvement initiatives. Complete performance reviews and personal development plans for direct reports. Manage performance issues in conjunction with your own line manager, including performance improvement plans and absence improvement plans. Lead recruitment activities, including recruitment days, phone and face to face interviews. On an ongoing basis consider the performance of team members and raising concerns with your own line manager and / or people team. Facilitate agile Scrum ceremonies, refinement, planning, review and retrospectives. Collaborate with other teams and departments to ensure that deliverables from the team will meet the customer's expectation, for example working with operations on deployment of the software. Collaborate with the Product Owner to manage the Product(s) backlog and give guidance on timeframes for deliverables. Design the architecture of new application components and achieve internal sign off for development specifications where required. Lead development activities for applications and features to meet customer/project requirements. Lead teams using the chosen methodology/process, typically Scrum. Guide teams and when required test of new features or developments to make sure they perform the desired task correctly in all cases. Test sites / applications in different environments as necessary. Work with Quality Assurance teams/processes to validate builds ready for launch. Work throughout the software development lifecycle, to ensure success, following all necessary processes. Ensure appropriate documentation/updates are provided to relevant colleagues/customers. Maintenance and Improvement: Guide teams and when required problem solve and fix bugs as discovered/reported. Use technical knowledge to prioritise the most valuable maintenance and upgrade of the applications as required. Pair program and lead peer reviews following the team's agile process. Lead improvement initiatives for applications, process or the wider platform. Review projects/deployments and learn lessons to improve future performance. Stay up to date with trends and technological advancements in software development. Learn and test new technologies, frameworks and languages as relevant. About You Bachelor's Degree in a STEM, Computer Science or related subject, preferably from a Russell Group University. Strong experience managing multiple teams, by either carrying out the management activities directly or having a Software Development Manager report to them. Highly technical background working within Software Development teams. Proven to ability to support team progression, i.e. by use of performance reviews and personal development plans for direct reports. Will collaborate closely with one or more customer(s) on complex projects. This will typically involve attending workshops, technical specification and assisting the customer with acceptance testing. Can write software specifications and provide other technical documentation as required. Good experience in SQL and using relation databases such as Microsoft SQL Server and PostGRES. Logical approach to problem solving. Ability to manage complex tasks and meet deadlines. Proven ability to manage and motivate others. moove_gdpr_popup - This website uses 3rd party analytics providers to collect anonymous information such as the number of visitors to the site, and the most popular pages. Google Analytics: _gat_gtag_UA 1 _ga _gid
Numerix is looking for a Senior Cloud Operations Manager - EMEA who will be responsible for overseeing and managing the operations of company's Software-as-a-Service (SaaS) cloud infrastructure and services. In this role, you are expected to stay up-to-date with the latest AWS developments and trends to make informed decisions and maximize the benefits of AWS for Numerix. You will play a critical role in ensuring the efficiency, reliability, and security of cloud-based systems and applications. Responsibilities: 1.Develop and implement strategies for the operation and maintenance of cloud infrastructure, ensuring high availability and performance. 2.Manage a team of cloud operations professionals, providing guidance, coaching, and performance feedback. 3.Collaborate with cross-functional teams to design and implement cloud-based solutions that meet business requirements. 4.Monitor and analyze cloud performance metrics and identify areas for improvement in scalability, efficiency, and cost optimization. 5.Oversee the implementation and maintenance of security measures, ensuring compliance with industry standards and regulations. 6.Plan and execute disaster recovery and business continuity strategies for cloud-based systems. 7.Stay updated on emerging cloud technologies and industry trends, providing recommendations for their integration into existing infrastructure. 8.Develop and maintain documentation related to cloud operations processes, procedures, and configurations. 9.Collaborate with stakeholders to define and enforce cloud operations best practices and standards. Requirements: 1.Bachelor's degree in computer science, information technology, or a related field (master's degree is a plus). 2.Minimum of 2 years of managing and leading cloud operations teams. 3.In-depth knowledge of Amazon Web Services (AWS); extensive experience in AWS infrastructure management, with a strong background in various AWS services. 4.Strong understanding of cloud infrastructure, including native (serverless) AWS services, networking, storage, and security. 5.Strong understanding of AWS security and compliance best practices. 6.Experience with cloud deployment and automation tools, such as Docker, Terraform/CFT, or Ansible/TeamCity. 7.Proficiency in scripting and programming languages, such as Python, PowerShell, or Bash. 8.Familiarity with monitoring and logging tools, such as CloudWatch. 9.Knowledge of ITIL (Information Technology Infrastructure Library) practices and frameworks. 10.Excellent problem-solving and troubleshooting skills, with the ability to handle complex issues in a fast-paced environment. 11.Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Certifications 1. Required - AWS Certified SysOps Administrator, Solution Architect Associate or Professional, AWS Certified DevOps Engineer certification is highly desirable. 3.Plus - Certified Information Security Manager (CISM). Location / TimeZone: 1. The role is open to EMEA w/ a preference for London 2. The role is expected to cover working hours for that timezone.
Apr 30, 2024
Full time
Numerix is looking for a Senior Cloud Operations Manager - EMEA who will be responsible for overseeing and managing the operations of company's Software-as-a-Service (SaaS) cloud infrastructure and services. In this role, you are expected to stay up-to-date with the latest AWS developments and trends to make informed decisions and maximize the benefits of AWS for Numerix. You will play a critical role in ensuring the efficiency, reliability, and security of cloud-based systems and applications. Responsibilities: 1.Develop and implement strategies for the operation and maintenance of cloud infrastructure, ensuring high availability and performance. 2.Manage a team of cloud operations professionals, providing guidance, coaching, and performance feedback. 3.Collaborate with cross-functional teams to design and implement cloud-based solutions that meet business requirements. 4.Monitor and analyze cloud performance metrics and identify areas for improvement in scalability, efficiency, and cost optimization. 5.Oversee the implementation and maintenance of security measures, ensuring compliance with industry standards and regulations. 6.Plan and execute disaster recovery and business continuity strategies for cloud-based systems. 7.Stay updated on emerging cloud technologies and industry trends, providing recommendations for their integration into existing infrastructure. 8.Develop and maintain documentation related to cloud operations processes, procedures, and configurations. 9.Collaborate with stakeholders to define and enforce cloud operations best practices and standards. Requirements: 1.Bachelor's degree in computer science, information technology, or a related field (master's degree is a plus). 2.Minimum of 2 years of managing and leading cloud operations teams. 3.In-depth knowledge of Amazon Web Services (AWS); extensive experience in AWS infrastructure management, with a strong background in various AWS services. 4.Strong understanding of cloud infrastructure, including native (serverless) AWS services, networking, storage, and security. 5.Strong understanding of AWS security and compliance best practices. 6.Experience with cloud deployment and automation tools, such as Docker, Terraform/CFT, or Ansible/TeamCity. 7.Proficiency in scripting and programming languages, such as Python, PowerShell, or Bash. 8.Familiarity with monitoring and logging tools, such as CloudWatch. 9.Knowledge of ITIL (Information Technology Infrastructure Library) practices and frameworks. 10.Excellent problem-solving and troubleshooting skills, with the ability to handle complex issues in a fast-paced environment. 11.Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Certifications 1. Required - AWS Certified SysOps Administrator, Solution Architect Associate or Professional, AWS Certified DevOps Engineer certification is highly desirable. 3.Plus - Certified Information Security Manager (CISM). Location / TimeZone: 1. The role is open to EMEA w/ a preference for London 2. The role is expected to cover working hours for that timezone.
Global Information Security Operations Manager This is a senior technical lead position that will focus on MLP's security incident response and manage global security operations staff. The role will also include maintenance, monitoring and administration of key information security technologies. The Information Security Team fosters a collaborative environment and is building a best of breed practice to partner with the business to protect the Firm's information and computer systems. The successful candidate must have hands-on technical experience in supporting infrastructure platforms and providing leadership to junior members of the team. The role is suited to individuals with prior experience developing and implementing security procedures and controls as well as management experience in a Security Operations Center (SOC) environment. Millennium is a complex and robust technical environment and securing the Firm from external and internal threats is a top priority which makes this role very challenging. Principal Responsibilities Responsible for the daily operation of enterprise security systems including SIEM, SOAR, Elastic, ticketing, alerting, and messaging systems. Manage junior level analysts in the daily operation of enterprise security systems including shift rotations and hand-offs. Work closely with Managed Security Providers (MSP) to maintain runbooks, escalation procedures, and consume available threat intelligence. Utilize detective controls to develop rules and alerts to drive security monitoring. Perform hunt activities across our log aggregation and SIEM platforms. Recommend, test, tune and implement SIEM and other tooling correlation rules. Identify false-positives from alerting, and perform incident response, triage, incident analysis and remediation tasks. Recommend and develop new SIEM use cases/rules with engineering teams. Maintain documentation for the SOC function, including training program for new Security Operations personnel. Participate in Information Security Incident Response activities for the Firm's environment. Enforce security policies and procedures by administering and monitoring appropriate systems, events and answering client queries. Perform threat and vulnerability management functions including vulnerability scans and/or analyze results of scans and assist with remediation as required. Collaborate with the Information Security Team to consume feeds from a suite of security tools including AV, Advanced Malware Detection, SIEM, IDS, Vulnerability scanners, etc. Ensure MLP enterprise security products are functioning and protecting the environment as expected while providing stability and maintaining policies and procedures. Actively monitor new and emerging security and privacy related technologies, trends, issues, and solutions and assess their applicability to Millennium key business initiatives and business strategies. Provide technical support to IT staff in the detection and resolution of security problems. Develop and maintain documentation of all Security products including specific tools, technologies and processes. Qualifications/Skills Required Experience performing security monitoring and incident response and triage work in a 24/7 environment. Experience with people management in a technical role, preferably in a SOC setting. Experience with ticketing systems and API integration work. Hands-on experience with one of the major SIEM platforms in use i.e Splunk, Q1Radar, etc Excellent understanding of common exploit scenarios and indicators of compromise (IOCs) Log analysis and experience reviewing security events. Ability to manipulate data and produce relevant metrics and reporting around security incidents. Excellent understanding and experience across broad spectrum of technologies - including operating system, cloud, Active Directory, Group Policy, DNS, Messaging. High level understanding of internetworking, data transmission and encryption protocols. Experience with vulnerability management scanning platforms. Ability to handle sensitive and/or confidential materials with appropriate discretion. Scripting and development skills (Python, Powershell, VBscript, Rest a plus). Possess a passion for Information Security and Technology. Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency Ability to communicate and collaborate across technology teams. Bachelor's degree (Computer Science or Engineering preferred) with strong IT background. Have substantial experience working in a technical role and extensive experience concentrating on information security, financial industry At least one security certification (CISSP, CEH, GCIA, CISM, etc.).
Apr 30, 2024
Full time
Global Information Security Operations Manager This is a senior technical lead position that will focus on MLP's security incident response and manage global security operations staff. The role will also include maintenance, monitoring and administration of key information security technologies. The Information Security Team fosters a collaborative environment and is building a best of breed practice to partner with the business to protect the Firm's information and computer systems. The successful candidate must have hands-on technical experience in supporting infrastructure platforms and providing leadership to junior members of the team. The role is suited to individuals with prior experience developing and implementing security procedures and controls as well as management experience in a Security Operations Center (SOC) environment. Millennium is a complex and robust technical environment and securing the Firm from external and internal threats is a top priority which makes this role very challenging. Principal Responsibilities Responsible for the daily operation of enterprise security systems including SIEM, SOAR, Elastic, ticketing, alerting, and messaging systems. Manage junior level analysts in the daily operation of enterprise security systems including shift rotations and hand-offs. Work closely with Managed Security Providers (MSP) to maintain runbooks, escalation procedures, and consume available threat intelligence. Utilize detective controls to develop rules and alerts to drive security monitoring. Perform hunt activities across our log aggregation and SIEM platforms. Recommend, test, tune and implement SIEM and other tooling correlation rules. Identify false-positives from alerting, and perform incident response, triage, incident analysis and remediation tasks. Recommend and develop new SIEM use cases/rules with engineering teams. Maintain documentation for the SOC function, including training program for new Security Operations personnel. Participate in Information Security Incident Response activities for the Firm's environment. Enforce security policies and procedures by administering and monitoring appropriate systems, events and answering client queries. Perform threat and vulnerability management functions including vulnerability scans and/or analyze results of scans and assist with remediation as required. Collaborate with the Information Security Team to consume feeds from a suite of security tools including AV, Advanced Malware Detection, SIEM, IDS, Vulnerability scanners, etc. Ensure MLP enterprise security products are functioning and protecting the environment as expected while providing stability and maintaining policies and procedures. Actively monitor new and emerging security and privacy related technologies, trends, issues, and solutions and assess their applicability to Millennium key business initiatives and business strategies. Provide technical support to IT staff in the detection and resolution of security problems. Develop and maintain documentation of all Security products including specific tools, technologies and processes. Qualifications/Skills Required Experience performing security monitoring and incident response and triage work in a 24/7 environment. Experience with people management in a technical role, preferably in a SOC setting. Experience with ticketing systems and API integration work. Hands-on experience with one of the major SIEM platforms in use i.e Splunk, Q1Radar, etc Excellent understanding of common exploit scenarios and indicators of compromise (IOCs) Log analysis and experience reviewing security events. Ability to manipulate data and produce relevant metrics and reporting around security incidents. Excellent understanding and experience across broad spectrum of technologies - including operating system, cloud, Active Directory, Group Policy, DNS, Messaging. High level understanding of internetworking, data transmission and encryption protocols. Experience with vulnerability management scanning platforms. Ability to handle sensitive and/or confidential materials with appropriate discretion. Scripting and development skills (Python, Powershell, VBscript, Rest a plus). Possess a passion for Information Security and Technology. Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency Ability to communicate and collaborate across technology teams. Bachelor's degree (Computer Science or Engineering preferred) with strong IT background. Have substantial experience working in a technical role and extensive experience concentrating on information security, financial industry At least one security certification (CISSP, CEH, GCIA, CISM, etc.).
(PM284) Senior/ Principal Infrastructure Engineer London Job Title: Senior/ Principal Infrastructure Engineer Location: London Our Client is seeking to recruit a Senior or Principal Infrastructure Engineer (Drainage focus) to their traffic and transportation division. The Opportunity: Join a professional team of engineers, project managers, and quantity surveyors working across London and the south of England. Recently secured several new high-profile and long-term contracts with local authorities. Plus an extensive pipeline of private sector development related projects and are looking to expand their Highways department. You will be working alongside a diverse and highly experienced team on some of prestigious, award winning and sensitive projects. You will be a personable, flexible and responsive individual with a passion for team working. As a member of the team you will strive to deliver excellence in everything you do. You will be expected to not only support your project team, but also work to improve the company operations and work winning, acting as a brand ambassador in everything you do. Skills/ Qualifications: HND or degree in Civil Engineering or equivalent work experience Extensive experience of AutoCAD, Civils 3D, MicroDrainage, KeySign, KeyLine, Microsoft applications Technical knowledge and experience in the assessment and design of Highway and Highway Drainage engineering projects Familiarity and knowledge of pavement materials, design and detailing of road improvement schemes in accordance with DMRB Experience in S104, S106 packages. Section 278 and 38 for highways adoptions Experienced in the application of design standards and current good practice in scheme design and development. This includes but is not limited to; DMRB, TSRGD, LCDS, MfS2, Traffic Signs Manual Knowledge of CDM regulations and its application in scheme delivery Good communication and interpersonal skills Desirable: SuDs design experience Principal designer experience Highway design experience Chartered or nearing chartered with a relevant professional institution An excellent benefits package will be offered to the successful applicant which will include; Competitive Salary Private Healthcare Workplace Pension Training and Development Sponsorship of Professional Membership Eligibility for a performance related bonus For further information on this or any other related positions do not hesitate to contact Peter on or Our industry knowledge ensures a unique, valued and specialist service. We actively encourage applications from all sectors of the community and offer every assurance that your application will be handled with the highest levels of professionalism. For Further Information on Hup Consulting visit
Apr 30, 2024
Full time
(PM284) Senior/ Principal Infrastructure Engineer London Job Title: Senior/ Principal Infrastructure Engineer Location: London Our Client is seeking to recruit a Senior or Principal Infrastructure Engineer (Drainage focus) to their traffic and transportation division. The Opportunity: Join a professional team of engineers, project managers, and quantity surveyors working across London and the south of England. Recently secured several new high-profile and long-term contracts with local authorities. Plus an extensive pipeline of private sector development related projects and are looking to expand their Highways department. You will be working alongside a diverse and highly experienced team on some of prestigious, award winning and sensitive projects. You will be a personable, flexible and responsive individual with a passion for team working. As a member of the team you will strive to deliver excellence in everything you do. You will be expected to not only support your project team, but also work to improve the company operations and work winning, acting as a brand ambassador in everything you do. Skills/ Qualifications: HND or degree in Civil Engineering or equivalent work experience Extensive experience of AutoCAD, Civils 3D, MicroDrainage, KeySign, KeyLine, Microsoft applications Technical knowledge and experience in the assessment and design of Highway and Highway Drainage engineering projects Familiarity and knowledge of pavement materials, design and detailing of road improvement schemes in accordance with DMRB Experience in S104, S106 packages. Section 278 and 38 for highways adoptions Experienced in the application of design standards and current good practice in scheme design and development. This includes but is not limited to; DMRB, TSRGD, LCDS, MfS2, Traffic Signs Manual Knowledge of CDM regulations and its application in scheme delivery Good communication and interpersonal skills Desirable: SuDs design experience Principal designer experience Highway design experience Chartered or nearing chartered with a relevant professional institution An excellent benefits package will be offered to the successful applicant which will include; Competitive Salary Private Healthcare Workplace Pension Training and Development Sponsorship of Professional Membership Eligibility for a performance related bonus For further information on this or any other related positions do not hesitate to contact Peter on or Our industry knowledge ensures a unique, valued and specialist service. We actively encourage applications from all sectors of the community and offer every assurance that your application will be handled with the highest levels of professionalism. For Further Information on Hup Consulting visit
Moneybox is the award-winning app that helps you turn your money into something greater. We've brought saving, investing, home-buying, and retirement services all together into one simple app, so it's easier than ever to achieve your goals and build wealth, whatever your starting point. We currently administer over £5 billion in assets for over 1 million customers, processing millions of individual transactions a week, and these numbers continue to grow. As a result, we are looking for a Senior Software Engineer with the appropriate skills and experience to help us manage this growth without compromising on our service or product quality. This role is in our back end engineering team that builds and operates our cloud hosted services. You will be working with people throughout Moneybox to develop new features, provide technical solutions, support the live service and improve the way we do things. We're looking for someone who enjoys a mix of solution architecture, hands-on coding, and owning their solutions from concept to delivery. You will also be part of a cross-functional team, all working together to complete the team's objectives. We don't expect you to be an expert in everything we use, but a fundamental understanding of how things work is important. Our tech stack: C#, .NETREST APIs, Hangfire, MediatR, Entity Framework, BlazorAzure: App Services, Functions, SQL Server, Service Bus, Event Hub, CosmosDB, Redis, Data FactoryGitHub, Azure DevOps, Terraform, Datadog What You'll Do Hands-on coding to solve complex problems with a focus on defensive programming, resilience, and performance. Own technical solution design for significant product features, software modules, and technical initiatives. Demonstrate self-guided problem-solving abilities to create robust technical solutions for vague business requirements. Take initiative to course-correct projects when they deviate from their intended path. Collaborate with a cross-functional team of engineers, QA testers, product managers, UX designers, mobile developers and operations teams to build new features. Contribute to regular planning sessions and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation, including Architectural Decision Records (ADRs). Initiate and contribute to wider engineering technical designs. Who You Are Enthusiastic about contributing to a fast-growing company with a mission to make a positive impact on the world. A passionate and dedicated software developer with an interest in building resilient, performant and easy to understand solutions. A driven, ambitious self-starter who thrives on taking initiative and ownership. Embrace a continuous learning mindset, motivated to further develop your skills. Willing to share your knowledge and mentor other team members. Possess a collaborative attitude, comfortable working both alone and as part of a team. Knows how to balance professionalism with a sense of fun, fostering a positive and enjoyable work environment. Staying abreast of and (where necessary) applying the latest emerging technologies. Essential Skills A degree in Computer Science or relevant experience. Experiences with delivering multiple challenging projects with a strict deadline. Ability to be agile and react quickly to changing priorities. Experience designing and architecting scalable solutions. Strong understanding of: .NET (Core/framework) REST APIs OO programming languages (we use C#) Relational databases, ACID transactions Strong analytical and problem solving skills. Able to work both alone and as part of an agile team. Able to actively participate in technical and commercial discussions. Desirable Skills Ability to communicate complex design ideas to the wider engineering group Microsoft Azure: Cosmos DB App Services Functions Service Bus Infrastructure as Code / Terraform DDD What's In It For You? Opportunity to join a fast-growing, award-winning and super ambitious business. Work with a friendly team of highly motivated individuals. Be in an environment where you are listened to and can actually have an impact. Thriving collaborative and inclusive company culture. Competitive remuneration package. Company share options. A benefits package that includes Gympass, a personal learning budget, subsidised private medical insurance, matched pension contributions up to an additional 2% and more! 25 days holiday + bank holidays. Please read before you apply! By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Apr 30, 2024
Full time
Moneybox is the award-winning app that helps you turn your money into something greater. We've brought saving, investing, home-buying, and retirement services all together into one simple app, so it's easier than ever to achieve your goals and build wealth, whatever your starting point. We currently administer over £5 billion in assets for over 1 million customers, processing millions of individual transactions a week, and these numbers continue to grow. As a result, we are looking for a Senior Software Engineer with the appropriate skills and experience to help us manage this growth without compromising on our service or product quality. This role is in our back end engineering team that builds and operates our cloud hosted services. You will be working with people throughout Moneybox to develop new features, provide technical solutions, support the live service and improve the way we do things. We're looking for someone who enjoys a mix of solution architecture, hands-on coding, and owning their solutions from concept to delivery. You will also be part of a cross-functional team, all working together to complete the team's objectives. We don't expect you to be an expert in everything we use, but a fundamental understanding of how things work is important. Our tech stack: C#, .NETREST APIs, Hangfire, MediatR, Entity Framework, BlazorAzure: App Services, Functions, SQL Server, Service Bus, Event Hub, CosmosDB, Redis, Data FactoryGitHub, Azure DevOps, Terraform, Datadog What You'll Do Hands-on coding to solve complex problems with a focus on defensive programming, resilience, and performance. Own technical solution design for significant product features, software modules, and technical initiatives. Demonstrate self-guided problem-solving abilities to create robust technical solutions for vague business requirements. Take initiative to course-correct projects when they deviate from their intended path. Collaborate with a cross-functional team of engineers, QA testers, product managers, UX designers, mobile developers and operations teams to build new features. Contribute to regular planning sessions and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation, including Architectural Decision Records (ADRs). Initiate and contribute to wider engineering technical designs. Who You Are Enthusiastic about contributing to a fast-growing company with a mission to make a positive impact on the world. A passionate and dedicated software developer with an interest in building resilient, performant and easy to understand solutions. A driven, ambitious self-starter who thrives on taking initiative and ownership. Embrace a continuous learning mindset, motivated to further develop your skills. Willing to share your knowledge and mentor other team members. Possess a collaborative attitude, comfortable working both alone and as part of a team. Knows how to balance professionalism with a sense of fun, fostering a positive and enjoyable work environment. Staying abreast of and (where necessary) applying the latest emerging technologies. Essential Skills A degree in Computer Science or relevant experience. Experiences with delivering multiple challenging projects with a strict deadline. Ability to be agile and react quickly to changing priorities. Experience designing and architecting scalable solutions. Strong understanding of: .NET (Core/framework) REST APIs OO programming languages (we use C#) Relational databases, ACID transactions Strong analytical and problem solving skills. Able to work both alone and as part of an agile team. Able to actively participate in technical and commercial discussions. Desirable Skills Ability to communicate complex design ideas to the wider engineering group Microsoft Azure: Cosmos DB App Services Functions Service Bus Infrastructure as Code / Terraform DDD What's In It For You? Opportunity to join a fast-growing, award-winning and super ambitious business. Work with a friendly team of highly motivated individuals. Be in an environment where you are listened to and can actually have an impact. Thriving collaborative and inclusive company culture. Competitive remuneration package. Company share options. A benefits package that includes Gympass, a personal learning budget, subsidised private medical insurance, matched pension contributions up to an additional 2% and more! 25 days holiday + bank holidays. Please read before you apply! By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Our client is seeking a Project Manager to oversee the integration of the Corporate Sustainability Reporting Directive (CSRD) across European entities. This role involves project management, business partnering, and the development of reporting governance structures to ensure compliance with the new sustainability reporting framework set by the EU. Day-to-day of the role: Coordinate and supervise the activities of consultants engaged to support CSRD compliance. Conduct impact assessments of the CSRD on our entities across Europe. Develop a long-term roadmap for reporting and financial risk management in line with CSRD requirements. Create interpretations and guidance for CSRD standards to enable compliant reporting within our business operations. Lead the preparation and execution of CSRD reporting by building a robust governance structure. Monitor CSRD developments and network with peers on interpretations and best practices. Support the Corporate Communications General Manager in defining team requirements and recruitment needs for the CSRD reporting team. Required Skills & Qualifications: Experience in a sustainability/ESG advisory role with project management, client engagement, and business development responsibilities. Familiarity with conducting materiality assessments and implementing sustainability strategies. Ability to build and maintain trusted relationships with internal and external business partners. Structured and effective communication skills, capable of delivering messages to executive level and facilitating stakeholder engagements. Excellent analytical, writing, and presentation skills. Strong team management and delegation skills, with the ability to manage competing deadlines in a fast-paced environment. Passion for sustainability topics and a pragmatic approach to achieving goals. Preferred experience working with companies in the Technology sector on sustainability topics. Benefits: Competitive salary and benefits package. Opportunity to lead sustainability initiatives within a major corporation. Engage with a network of professionals dedicated to corporate sustainability.
Apr 30, 2024
Full time
Our client is seeking a Project Manager to oversee the integration of the Corporate Sustainability Reporting Directive (CSRD) across European entities. This role involves project management, business partnering, and the development of reporting governance structures to ensure compliance with the new sustainability reporting framework set by the EU. Day-to-day of the role: Coordinate and supervise the activities of consultants engaged to support CSRD compliance. Conduct impact assessments of the CSRD on our entities across Europe. Develop a long-term roadmap for reporting and financial risk management in line with CSRD requirements. Create interpretations and guidance for CSRD standards to enable compliant reporting within our business operations. Lead the preparation and execution of CSRD reporting by building a robust governance structure. Monitor CSRD developments and network with peers on interpretations and best practices. Support the Corporate Communications General Manager in defining team requirements and recruitment needs for the CSRD reporting team. Required Skills & Qualifications: Experience in a sustainability/ESG advisory role with project management, client engagement, and business development responsibilities. Familiarity with conducting materiality assessments and implementing sustainability strategies. Ability to build and maintain trusted relationships with internal and external business partners. Structured and effective communication skills, capable of delivering messages to executive level and facilitating stakeholder engagements. Excellent analytical, writing, and presentation skills. Strong team management and delegation skills, with the ability to manage competing deadlines in a fast-paced environment. Passion for sustainability topics and a pragmatic approach to achieving goals. Preferred experience working with companies in the Technology sector on sustainability topics. Benefits: Competitive salary and benefits package. Opportunity to lead sustainability initiatives within a major corporation. Engage with a network of professionals dedicated to corporate sustainability.
Job Opportunity: Data Centre Manager Location: Edinburgh About the Role: Are you a seasoned leader ready to take on the challenge of managing a cutting-edge Data Centre? We're seeking a dynamic and dedicated Data Centre Manager (DCM) to spearhead operations and lead a passionate team to new heights. As the DCM, you'll take full ownership of all aspects of our Data Centre, ensuring seamless operations and exceptional client satisfaction. Key Duties: Lead and inspire your team to deliver outstanding service, providing guidance, training, and development opportunities. Uphold rigorous health and safety protocols, ensuring a secure and conducive environment for all stakeholders. Efficiently manage staffing schedules, ensuring 24/7 operations coverage. Develop and oversee site budgets, controlling expenditures and authorizations. Coordinate maintenance activities and service contracts, ensuring timely and budget-conscious execution. Drive energy efficiency initiatives and best practices within the facility. Collaborate with stakeholders to drive new business opportunities, hosting client tours and presentations. Champion client satisfaction, prioritizing their needs and ensuring contractual obligations are met. Requirements: Education & Qualifications: Bachelor's degree or equivalent in Data Centre management or relevant field. Full UK Driving Licence. Data Centre management certification (desirable). ITIL Foundation qualification (desirable). Experience: Proven experience in managing mission-critical Data Centre environments. Strong client-facing experience, adept at managing diverse client requirements. Demonstrated people management skills. Solid understanding of Data Centre infrastructure. Budget management experience (desirable). Competencies & Skills: Enthusiastic, driven, and adaptable. Solutions-oriented with excellent client interaction skills. Initiative-driven with strong analytical and documentation abilities. Commercially astute with a keen eye for detail. Ability to thrive under pressure and meet deadlines. Effective communicator and collaborator. Knowledge: Familiarity with industry best practices for Data Centre services. Technical understanding of Data Centre infrastructure. Knowledge of relevant UK regulatory frameworks. If you're ready to lead with passion and drive excellence in Data Centre operations, we want to hear from you. Join us in shaping the future of our Data Centre services! Special Conditions: This role involves some out-of-hours work and participation in an On Call Rota. Travel between sites may be required (depending on location). Package: £50,000 - £60,000 per annum + Overtime Available Monday to Friday Working Office Working Hours 25 Days Holiday + Bank Holidays Private Healthcare Healthcare Cash Plan Life Assurance Cycle to work scheme Free breakfast & snacks Team socials Wellbeing day Your birthday off! 2 Charity Days per year Rewards / Cashback scheme Long Service / Recognition Awards If you meet the criteria and are interested in this opportunity, please apply with your updated CV.
Apr 30, 2024
Full time
Job Opportunity: Data Centre Manager Location: Edinburgh About the Role: Are you a seasoned leader ready to take on the challenge of managing a cutting-edge Data Centre? We're seeking a dynamic and dedicated Data Centre Manager (DCM) to spearhead operations and lead a passionate team to new heights. As the DCM, you'll take full ownership of all aspects of our Data Centre, ensuring seamless operations and exceptional client satisfaction. Key Duties: Lead and inspire your team to deliver outstanding service, providing guidance, training, and development opportunities. Uphold rigorous health and safety protocols, ensuring a secure and conducive environment for all stakeholders. Efficiently manage staffing schedules, ensuring 24/7 operations coverage. Develop and oversee site budgets, controlling expenditures and authorizations. Coordinate maintenance activities and service contracts, ensuring timely and budget-conscious execution. Drive energy efficiency initiatives and best practices within the facility. Collaborate with stakeholders to drive new business opportunities, hosting client tours and presentations. Champion client satisfaction, prioritizing their needs and ensuring contractual obligations are met. Requirements: Education & Qualifications: Bachelor's degree or equivalent in Data Centre management or relevant field. Full UK Driving Licence. Data Centre management certification (desirable). ITIL Foundation qualification (desirable). Experience: Proven experience in managing mission-critical Data Centre environments. Strong client-facing experience, adept at managing diverse client requirements. Demonstrated people management skills. Solid understanding of Data Centre infrastructure. Budget management experience (desirable). Competencies & Skills: Enthusiastic, driven, and adaptable. Solutions-oriented with excellent client interaction skills. Initiative-driven with strong analytical and documentation abilities. Commercially astute with a keen eye for detail. Ability to thrive under pressure and meet deadlines. Effective communicator and collaborator. Knowledge: Familiarity with industry best practices for Data Centre services. Technical understanding of Data Centre infrastructure. Knowledge of relevant UK regulatory frameworks. If you're ready to lead with passion and drive excellence in Data Centre operations, we want to hear from you. Join us in shaping the future of our Data Centre services! Special Conditions: This role involves some out-of-hours work and participation in an On Call Rota. Travel between sites may be required (depending on location). Package: £50,000 - £60,000 per annum + Overtime Available Monday to Friday Working Office Working Hours 25 Days Holiday + Bank Holidays Private Healthcare Healthcare Cash Plan Life Assurance Cycle to work scheme Free breakfast & snacks Team socials Wellbeing day Your birthday off! 2 Charity Days per year Rewards / Cashback scheme Long Service / Recognition Awards If you meet the criteria and are interested in this opportunity, please apply with your updated CV.
Macildowie Recruitment and Retention
Leicester, Leicestershire
THE OPPORTUNITY: Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.This is a full time role Monday to Friday. THE ROLE & YOUR RESPONSIBILITIES: Manage First Line Support with respect to hardware and software issues including;Setup of New PC'sSet up of printersSetting up users on Active directory & the ERP systemSetting up and maintaining Exchange, distribution groups & out of office access to mail boxes etcSetting up and maintaining Mitel Phone SystemMaintaining the companies' Wi-Fi networkBeing first point of contact and logging calls with third party support companiesTo ensure that the support provided is appropriate, timely and meets the requirements of the companySupporting with Day to Day Sage X3 issues such as web order loading Assist in the provision of management information from Sage SQL and Crystal reportsDocumenting procedures & processesSupport the daily operation of the companies IT systems. Including but not limited to;ERP system (Sage X3)Carrier InterfacesADS CaptureSlim StockTo ensure that these systems are operational and are meeting the requirements of the operational departmentsManage the IT departments Ticketing system, SpiceworksAssist in the investigation and completion of the operational departmental requests in relation to;Departmental operational improvementsDepartmental reporting requirementsEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Has excellent analytical, numerical and problem-solving skillsAble to show an understanding of;SQLCrystal ReportsERP SystemsPossesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPointAn Understanding of ERP systems A knowledge of Sage X3 would be an advantageHas an understanding of IT advancements and threats and how this could impact the companyContinues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriateBasic accounting knowledge would be an advantage Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 30, 2024
Full time
THE OPPORTUNITY: Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.This is a full time role Monday to Friday. THE ROLE & YOUR RESPONSIBILITIES: Manage First Line Support with respect to hardware and software issues including;Setup of New PC'sSet up of printersSetting up users on Active directory & the ERP systemSetting up and maintaining Exchange, distribution groups & out of office access to mail boxes etcSetting up and maintaining Mitel Phone SystemMaintaining the companies' Wi-Fi networkBeing first point of contact and logging calls with third party support companiesTo ensure that the support provided is appropriate, timely and meets the requirements of the companySupporting with Day to Day Sage X3 issues such as web order loading Assist in the provision of management information from Sage SQL and Crystal reportsDocumenting procedures & processesSupport the daily operation of the companies IT systems. Including but not limited to;ERP system (Sage X3)Carrier InterfacesADS CaptureSlim StockTo ensure that these systems are operational and are meeting the requirements of the operational departmentsManage the IT departments Ticketing system, SpiceworksAssist in the investigation and completion of the operational departmental requests in relation to;Departmental operational improvementsDepartmental reporting requirementsEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Has excellent analytical, numerical and problem-solving skillsAble to show an understanding of;SQLCrystal ReportsERP SystemsPossesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPointAn Understanding of ERP systems A knowledge of Sage X3 would be an advantageHas an understanding of IT advancements and threats and how this could impact the companyContinues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriateBasic accounting knowledge would be an advantage Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Role: Service Desk Engineer Salary range: £DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 30, 2024
Full time
Role: Service Desk Engineer Salary range: £DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Fox's Burton's Companies
St. Albans, Hertfordshire
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Apr 30, 2024
Full time
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Our client is seeking a Project Manager to oversee the integration of the Corporate Sustainability Reporting Directive (CSRD) across European entities. This role involves project management, business partnering, and the development of reporting governance structures to ensure compliance with the new sustainability reporting framework set by the EU. Day-to-day of the role: Coordinate and supervise the activities of consultants engaged to support CSRD compliance. Conduct impact assessments of the CSRD on our entities across Europe. Develop a long-term roadmap for reporting and financial risk management in line with CSRD requirements. Create interpretations and guidance for CSRD standards to enable compliant reporting within our business operations. Lead the preparation and execution of CSRD reporting by building a robust governance structure. Monitor CSRD developments and network with peers on interpretations and best practices. Support the Corporate Communications General Manager in defining team requirements and recruitment needs for the CSRD reporting team. Required Skills & Qualifications: Experience in a sustainability/ESG advisory role with project management, client engagement, and business development responsibilities. Familiarity with conducting materiality assessments and implementing sustainability strategies. Ability to build and maintain trusted relationships with internal and external business partners. Structured and effective communication skills, capable of delivering messages to executive level and facilitating stakeholder engagements. Excellent analytical, writing, and presentation skills. Strong team management and delegation skills, with the ability to manage competing deadlines in a fast-paced environment. Passion for sustainability topics and a pragmatic approach to achieving goals. Preferred experience working with companies in the Technology sector on sustainability topics. Benefits: Competitive salary and benefits package. Opportunity to lead sustainability initiatives within a major corporation. Engage with a network of professionals dedicated to corporate sustainability.
Apr 29, 2024
Full time
Our client is seeking a Project Manager to oversee the integration of the Corporate Sustainability Reporting Directive (CSRD) across European entities. This role involves project management, business partnering, and the development of reporting governance structures to ensure compliance with the new sustainability reporting framework set by the EU. Day-to-day of the role: Coordinate and supervise the activities of consultants engaged to support CSRD compliance. Conduct impact assessments of the CSRD on our entities across Europe. Develop a long-term roadmap for reporting and financial risk management in line with CSRD requirements. Create interpretations and guidance for CSRD standards to enable compliant reporting within our business operations. Lead the preparation and execution of CSRD reporting by building a robust governance structure. Monitor CSRD developments and network with peers on interpretations and best practices. Support the Corporate Communications General Manager in defining team requirements and recruitment needs for the CSRD reporting team. Required Skills & Qualifications: Experience in a sustainability/ESG advisory role with project management, client engagement, and business development responsibilities. Familiarity with conducting materiality assessments and implementing sustainability strategies. Ability to build and maintain trusted relationships with internal and external business partners. Structured and effective communication skills, capable of delivering messages to executive level and facilitating stakeholder engagements. Excellent analytical, writing, and presentation skills. Strong team management and delegation skills, with the ability to manage competing deadlines in a fast-paced environment. Passion for sustainability topics and a pragmatic approach to achieving goals. Preferred experience working with companies in the Technology sector on sustainability topics. Benefits: Competitive salary and benefits package. Opportunity to lead sustainability initiatives within a major corporation. Engage with a network of professionals dedicated to corporate sustainability.