IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Mar 29, 2024
Full time
IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
We are a privately owned, highly successful, market leading and fast moving IT and Telecoms Managed Service Provider (MSP/SMSP) with a HQ in North London and area office in Swindon/Gloucestershire. We are a small but dynamic, expanding organisation, who provide specialist IT and Telecommunications solutions into the Corporate, SME and B2B market. As part of our ongoing business success and expansion plan, we now seek an additional 1st / 2nd Line IT/Telecoms Support Technician (1+ Years' Technical Support experience is minimum) to work as part of the AAG Support Team, providing IT Support both remotely and in-person, from time to time. This is a Hybrid Working position, working between Client Sites, our Company Offices and Home-Office. It is essential for this role that you share our passion for looking after customers. Hence you must have excellent communication skills (written and verbal), that you are very well presented, customer service focused and have IT (Desktop / Help-desk) support and ideally some Telecoms & Cyber Security experience. Any experience of working on and supporting HP, Microsoft, Azure, Servers, Printers and Telephone Systems (the more the better) or other similar Telecoms/IT products will be advantageous (additional training provided). You need to be practical and happy to pickup a screwdriver and get stuck in when on site. You will also need to hold a full UK driving license and be happy to drive to Customer Sites, as well as use the Rail Service where appropriate. Role Skills/Experience Needed - IT support experience is required (12 Months minimum) and ideally some Telecoms experience but not essential as this can be taught. Technically IT competent and keen to learn new products (training available). Knowledge of basic networking principles. Raise tickets with supplier/manufacturer helpdesks and manage to closure. High level user Microsoft Windows and MS Server/Office applications. Use of Helpdesk or ticket management system. Ability to work on own and as part of a team. Good time management, problem solver. Excellent verbal and written communication skills. Job Type: Full-time Salary: £18,000.00-£25,000.00 per year Benefits: Company pension On-site parking Working Schedule: Monday to Friday Overtime Education: GCSE or equivalent (required) Experience: Technical support: 1 year (required) Customer service: 1 year (required) Ability to Commute: Swindon (required) Reference ID: AAG0324
Mar 28, 2024
Full time
We are a privately owned, highly successful, market leading and fast moving IT and Telecoms Managed Service Provider (MSP/SMSP) with a HQ in North London and area office in Swindon/Gloucestershire. We are a small but dynamic, expanding organisation, who provide specialist IT and Telecommunications solutions into the Corporate, SME and B2B market. As part of our ongoing business success and expansion plan, we now seek an additional 1st / 2nd Line IT/Telecoms Support Technician (1+ Years' Technical Support experience is minimum) to work as part of the AAG Support Team, providing IT Support both remotely and in-person, from time to time. This is a Hybrid Working position, working between Client Sites, our Company Offices and Home-Office. It is essential for this role that you share our passion for looking after customers. Hence you must have excellent communication skills (written and verbal), that you are very well presented, customer service focused and have IT (Desktop / Help-desk) support and ideally some Telecoms & Cyber Security experience. Any experience of working on and supporting HP, Microsoft, Azure, Servers, Printers and Telephone Systems (the more the better) or other similar Telecoms/IT products will be advantageous (additional training provided). You need to be practical and happy to pickup a screwdriver and get stuck in when on site. You will also need to hold a full UK driving license and be happy to drive to Customer Sites, as well as use the Rail Service where appropriate. Role Skills/Experience Needed - IT support experience is required (12 Months minimum) and ideally some Telecoms experience but not essential as this can be taught. Technically IT competent and keen to learn new products (training available). Knowledge of basic networking principles. Raise tickets with supplier/manufacturer helpdesks and manage to closure. High level user Microsoft Windows and MS Server/Office applications. Use of Helpdesk or ticket management system. Ability to work on own and as part of a team. Good time management, problem solver. Excellent verbal and written communication skills. Job Type: Full-time Salary: £18,000.00-£25,000.00 per year Benefits: Company pension On-site parking Working Schedule: Monday to Friday Overtime Education: GCSE or equivalent (required) Experience: Technical support: 1 year (required) Customer service: 1 year (required) Ability to Commute: Swindon (required) Reference ID: AAG0324
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
Mar 28, 2024
Full time
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
TechNET IT Recruitment Limited
Bedford, Bedfordshire
System Support Technician Milton Keynes On-site Up to £32,000 DOE A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding training scheme. As part of this client's commitment to their employees, you will enjoy a comprehensive benefits package. The Role As a System Support Technician, you will be responsible for providing on-site support to schools, nurseries, and colleges delivering 1st and 2nd line support tasks. Responding promptly to helpdesk requests and troubleshooting desktop, AV, server and network issues. The role involves providing technical support and solutions, focusing on improving outcomes through effective IT support and maintenance. Some of what you will be doing: Providing on-site support to schools, nurseries, and colleges, delivering 1st and 2nd line support tasks Responding promptly to helpdesk requests both on-site and remotely Troubleshooting desktops, AV, servers and network issues Conducting basic hardware and software repairs and deploying necessary updates Maintaining accurate network documentation and assisting with customer requests Offering technical guidance and support to school staff Prioritising workload and meeting customer's SLAs Ideally, your skills and experience will include: 3+ years in Windows Desktop Support and 2+ years in Windows Server Proficiency in hardware repair and troubleshooting, with experience in supporting AV installations (Desired) CompTIA A+ Certification or equivalent experience Familiarity with remote access technologies like TeamViewer and Datto EMM (Desired) Education-specific technologies like MIS Solutions and AV Equipment Managing mobile devices, Apple IOS, OSX, Google (G-Suite), and Office 365 Valid Drivers Licence Eligible to pass a DBS Check
Mar 28, 2024
Full time
System Support Technician Milton Keynes On-site Up to £32,000 DOE A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding training scheme. As part of this client's commitment to their employees, you will enjoy a comprehensive benefits package. The Role As a System Support Technician, you will be responsible for providing on-site support to schools, nurseries, and colleges delivering 1st and 2nd line support tasks. Responding promptly to helpdesk requests and troubleshooting desktop, AV, server and network issues. The role involves providing technical support and solutions, focusing on improving outcomes through effective IT support and maintenance. Some of what you will be doing: Providing on-site support to schools, nurseries, and colleges, delivering 1st and 2nd line support tasks Responding promptly to helpdesk requests both on-site and remotely Troubleshooting desktops, AV, servers and network issues Conducting basic hardware and software repairs and deploying necessary updates Maintaining accurate network documentation and assisting with customer requests Offering technical guidance and support to school staff Prioritising workload and meeting customer's SLAs Ideally, your skills and experience will include: 3+ years in Windows Desktop Support and 2+ years in Windows Server Proficiency in hardware repair and troubleshooting, with experience in supporting AV installations (Desired) CompTIA A+ Certification or equivalent experience Familiarity with remote access technologies like TeamViewer and Datto EMM (Desired) Education-specific technologies like MIS Solutions and AV Equipment Managing mobile devices, Apple IOS, OSX, Google (G-Suite), and Office 365 Valid Drivers Licence Eligible to pass a DBS Check
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
In Technology Group Limited
Aylesbury, Buckinghamshire
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to £32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - . This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 32,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support EngineerTring / Hertfordshireto £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Tring in Hertfordshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Tring).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Tring in Hertfordshire (the role requires a full UK driving licence and your own transport).Commute from Aylesbury Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Mar 26, 2024
Full time
IT Support EngineerTring / Hertfordshireto £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Tring in Hertfordshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Tring).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Tring in Hertfordshire (the role requires a full UK driving licence and your own transport).Commute from Aylesbury Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
IT Technician - North West London - Up to £25,000 per annum. My client specialises in tailored IT solutions for educational institutions, aiming to enrich learning environments through technology. They offer an array of services, spanning IT infrastructure management, technical support, and strategic consulting, is geared towards optimizing operational efficiency while fostering engaging teaching and learning experiences. Position Overview: We're currently seeking a skilled and motivated IT Technician to provide on-site support to a Secondary School and Primary School within a Multi Academy Trust based in North West London. This role presents an exciting opportunity for career advancement and involvement in a dynamic, growing team. Key Responsibilities: Deliver frontline technical support to staff and students, swiftly resolving IT issues. Assist in deploying, configuring, and maintaining IT hardware, software, and peripherals. Conduct routine maintenance tasks, including updates, patches, and backups, to uphold system reliability and security. Install, configure, and offer support for software applications, including productivity suites and educational tools. Aid in the setup and maintenance of audio/visual equipment for presentations and meetings. Document IT procedures and resolutions to enhance support efficiency. Provide user training and develop instructional materials as required. Assist in IT inventory management, encompassing procurement and asset tracking. Stay abreast of emerging technologies and best practices, actively sharing knowledge with colleagues. Qualifications and Skills: Possession of a degree in Information Technology, Computer Science, or a related field. Minimum of 2 years' experience in technical support, preferably within an educational environment. Strong troubleshooting capabilities in hardware, software, and networking. Proficiency in Microsoft Windows, Office suite, Active Directory and common software applications. Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP). Exceptional problem-solving and communication skills. Customer-centric approach with a dedication to delivering quality support. Ability to thrive both independently and collaboratively in a fast-paced environment. Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous. Interested? Please send your CV to or call for any questions. IT Support - 1st Line Support - 2nd line support - Windows - Exchange - Network - Active Directory - Office 365 - AD - Helpdesk Support - Network - Security - Server - Helpdesk Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
IT Technician - North West London - Up to £25,000 per annum. My client specialises in tailored IT solutions for educational institutions, aiming to enrich learning environments through technology. They offer an array of services, spanning IT infrastructure management, technical support, and strategic consulting, is geared towards optimizing operational efficiency while fostering engaging teaching and learning experiences. Position Overview: We're currently seeking a skilled and motivated IT Technician to provide on-site support to a Secondary School and Primary School within a Multi Academy Trust based in North West London. This role presents an exciting opportunity for career advancement and involvement in a dynamic, growing team. Key Responsibilities: Deliver frontline technical support to staff and students, swiftly resolving IT issues. Assist in deploying, configuring, and maintaining IT hardware, software, and peripherals. Conduct routine maintenance tasks, including updates, patches, and backups, to uphold system reliability and security. Install, configure, and offer support for software applications, including productivity suites and educational tools. Aid in the setup and maintenance of audio/visual equipment for presentations and meetings. Document IT procedures and resolutions to enhance support efficiency. Provide user training and develop instructional materials as required. Assist in IT inventory management, encompassing procurement and asset tracking. Stay abreast of emerging technologies and best practices, actively sharing knowledge with colleagues. Qualifications and Skills: Possession of a degree in Information Technology, Computer Science, or a related field. Minimum of 2 years' experience in technical support, preferably within an educational environment. Strong troubleshooting capabilities in hardware, software, and networking. Proficiency in Microsoft Windows, Office suite, Active Directory and common software applications. Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP). Exceptional problem-solving and communication skills. Customer-centric approach with a dedication to delivering quality support. Ability to thrive both independently and collaboratively in a fast-paced environment. Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous. Interested? Please send your CV to or call for any questions. IT Support - 1st Line Support - 2nd line support - Windows - Exchange - Network - Active Directory - Office 365 - AD - Helpdesk Support - Network - Security - Server - Helpdesk Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Engineer Aylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME s which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury). The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience. - Strong knowledge of Microsoft 365. - Experience of Windows Servers and associated technologies. - A Full UK Driving Licence. SALARY: Basic salary up to £30,000 Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service. - Automatic enrolment into a group pension plan. - Free parking. - Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport). Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Mar 25, 2024
Full time
IT Support Engineer Aylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME s which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury). The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience. - Strong knowledge of Microsoft 365. - Experience of Windows Servers and associated technologies. - A Full UK Driving Licence. SALARY: Basic salary up to £30,000 Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service. - Automatic enrolment into a group pension plan. - Free parking. - Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport). Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
IT Support Engineer - GLW Feeds - Shepshed Description Robert Half have partnered with GLW Feeds on a retained basis to recruit and IT Support Engineer on a permanent basis to be based onsite on their Loughborough site. Established in 1873, GLW Feeds are one of the largest independent, family-owned livestock and specialty feed manufacturers in the UK. They provide concentrates, custom meals, blends, moist feeds and straights together with minerals, fats, milk powders, silage additives, fertilisers, grass and cereal seeds too. They also offer a range of services including calf-rearing and weighing, silage, mineral and dung analysis, herd management, and feed plans. Key Responsibilities First point of contact for all end users User account setup and maintenance (AD+AAD+O365) IT Induction and face to face support and training where needed Installation, configuration, and maintenance of end user devices (Windows clients, Android & iPhone mobiles, printers, projectors etc) Use of Freshdesk helpdesk Diagnose and resolve hardware and software issues, escalate more complex problems (1st, 2nd and 3rd Level support) Contribute to documentation and knowledge base Provide advice to end users when required Work within defined Standard Operating Procedures The preferred candidate: Proven experience in an end user facing IT Support role providing in depth 2nd Line technical support Windows OS (10-11) Windows Server 2012 R2 up until current Comprehensive understanding of DNS, DHCP, Group Policy Active Directory Azure Active Directory Running AD + AAD in a hybrid setup Microsoft Office Suite (including Teams & OneDrive and broader M365 applications). Understand the principles of VLANs, STP, SSH, QoS Excellent working knowledge of troubleshooting commands and tools within Windows OS Excellent organisational and administrative skills with an ability to handle multiple tasks simultaneously Excellent verbal and written communication skills Desirable experience/Qualifications CCNA R/S, MCSE/MCSA/AZ-800, AZ-900 certified Experience of working in a manufacturing or factory environment Experience of working in a family-owned business Package/Salary £32,000 - £36,000 basic salary Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Mar 25, 2024
Full time
IT Support Engineer - GLW Feeds - Shepshed Description Robert Half have partnered with GLW Feeds on a retained basis to recruit and IT Support Engineer on a permanent basis to be based onsite on their Loughborough site. Established in 1873, GLW Feeds are one of the largest independent, family-owned livestock and specialty feed manufacturers in the UK. They provide concentrates, custom meals, blends, moist feeds and straights together with minerals, fats, milk powders, silage additives, fertilisers, grass and cereal seeds too. They also offer a range of services including calf-rearing and weighing, silage, mineral and dung analysis, herd management, and feed plans. Key Responsibilities First point of contact for all end users User account setup and maintenance (AD+AAD+O365) IT Induction and face to face support and training where needed Installation, configuration, and maintenance of end user devices (Windows clients, Android & iPhone mobiles, printers, projectors etc) Use of Freshdesk helpdesk Diagnose and resolve hardware and software issues, escalate more complex problems (1st, 2nd and 3rd Level support) Contribute to documentation and knowledge base Provide advice to end users when required Work within defined Standard Operating Procedures The preferred candidate: Proven experience in an end user facing IT Support role providing in depth 2nd Line technical support Windows OS (10-11) Windows Server 2012 R2 up until current Comprehensive understanding of DNS, DHCP, Group Policy Active Directory Azure Active Directory Running AD + AAD in a hybrid setup Microsoft Office Suite (including Teams & OneDrive and broader M365 applications). Understand the principles of VLANs, STP, SSH, QoS Excellent working knowledge of troubleshooting commands and tools within Windows OS Excellent organisational and administrative skills with an ability to handle multiple tasks simultaneously Excellent verbal and written communication skills Desirable experience/Qualifications CCNA R/S, MCSE/MCSA/AZ-800, AZ-900 certified Experience of working in a manufacturing or factory environment Experience of working in a family-owned business Package/Salary £32,000 - £36,000 basic salary Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
IT Support Engineer Tring / Hertfordshire to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Tring in Hertfordshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME s which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Tring). The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience. - Strong knowledge of Microsoft 365. - Experience of Windows Servers and associated technologies. - A Full UK Driving Licence. SALARY: Basic salary up to £30,000 Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service. - Automatic enrolment into a group pension plan. - Free parking. - Friendly, professional, and loyal team to support you. LOCATION Tring in Hertfordshire (the role requires a full UK driving licence and your own transport). Commute from Aylesbury Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Mar 22, 2024
Full time
IT Support Engineer Tring / Hertfordshire to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Tring in Hertfordshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME s which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Tring). The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience. - Strong knowledge of Microsoft 365. - Experience of Windows Servers and associated technologies. - A Full UK Driving Licence. SALARY: Basic salary up to £30,000 Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service. - Automatic enrolment into a group pension plan. - Free parking. - Friendly, professional, and loyal team to support you. LOCATION Tring in Hertfordshire (the role requires a full UK driving licence and your own transport). Commute from Aylesbury Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
Feb 01, 2022
Full time
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
Sep 15, 2021
Full time
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley.
The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role.
Client
The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications.
Skills Required
- Previous IT Support experience (preferably within a Helpdesk or Service Desk environment)
- Knowledge of Microsoft Windows Servers / Exchange and Active Directory
- A knowledge of VMWare would be desirable.
Who would the role suit?
An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career.
Salary
Up to £25,000 plus benefits
Location
Thatcham, West Berkshire
Interested? Please email your CV to Jason Price of CV Screen in strict confidence.
- Summary -
IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Oct 29, 2018
Helpdesk Support Engineer is required for a leading IT consultancy based in the Thatcham area of Berkshire. You will be the required to provide remote support to clients throughout the Thames Valley.
The successful candidate will be responsible for providing quality 1st and 2nd Line IT Technical Support and will ideally have some previous experience within an IT Support / Helpdesk or Service Desk role.
Client
The successful candidate will join a leading IT Consultancy who encourage their employees to improve their skill sets through training for various certifications.
Skills Required
- Previous IT Support experience (preferably within a Helpdesk or Service Desk environment)
- Knowledge of Microsoft Windows Servers / Exchange and Active Directory
- A knowledge of VMWare would be desirable.
Who would the role suit?
An ambitious IT Support Technician who is looking for a role with a varied client base. The role would potentially suit a Junior / Graduate IT Support professional who is looking to progress their career.
Salary
Up to £25,000 plus benefits
Location
Thatcham, West Berkshire
Interested? Please email your CV to Jason Price of CV Screen in strict confidence.
- Summary -
IT Support Technician is required for a leading IT Consultancy based in Thatcham / Berkshire
CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...