1st Line Support Enigneer

  • iQuation Limited
  • City, Sheffield
  • Jan 16, 2020
Full time Information Technology Telecommunications

Job Description

A multi award-winning ISP based in the centre of Sheffield has an opening for a new 1st Line Support Engineer to join their technical team. This is an entry level role for someone who has a keen interest in Information Technology sector and would like the opportunity to grow their technical skill set.

Providing a specialist and elite internet service is at heart of this company's values. Their belief that a great quality service is not only an advantage, but an essential utility, drives the need for great customer service. The new 1st Line Support Engineer will play a key role in facilitating this offering by understanding the needs of the customer, and providing great communication to solve their internet issues.

Your role as a 1st Line Support Engineer will be a great balance of enjoyable and challenging. Your peers are a collaborative team of multi-skilled techies who are passionate about delivering advice and solutions to their customers, and who will ensure your skills development by offering a great working environment. There is a clear path to progression in this company; this position is to replace a team member who has recently been promoted to 2nd Line.

To apply for the 1st Line Support Engineer position, we ask that you have a good selection of the following:

  • Basic understanding of operating systems such as Windows, Mac and Linux
  • Basic understanding of networking
  • TCP/IP
  • Great telephone manner
  • Problem solving skills
  • Good written and verbal English language skills

A 15 minute walk from Sheffield train station, this company is well connected to locations such as Doncaster, Rotherham, Barnsley, Wakefield, Chesterfield and Stockport. For drivers, there are heavily discounted car parking spaces on site.

This role includes a shift pattern which will include night shifts. More details can be disclosed upon application.

To apply for the 1st Line Support Engineer role, please send your CV urgently and we will contact all successful applicants.