Cloud Ops Specialist (6-month Contract) Fully Remote Inside IR35 Be-IT's client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please get in touch with Christina Hall at (url removed)
Mar 28, 2024
Contractor
Cloud Ops Specialist (6-month Contract) Fully Remote Inside IR35 Be-IT's client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please get in touch with Christina Hall at (url removed)
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Mar 26, 2024
Full time
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW's Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice . The role has three key areas of responsibility, which broken down b y : Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation KEY RESPONSIBILITIES Customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes Documentation - Produce high quality documentation Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises. Partner Engagement - Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers. Commercial Acumen - The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW's sales teams in choosing the correct solution to meet budget and expectations. Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities. Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments. Management Support: Support the leadership by providing input into team meetings, one-to-ones, appraisals and assessments as well as providing cover for the Practice Lead where required Accreditation - Attain and maintain the highest level of relevant accreditations where required QUALIFICATIONS,SKILLS AND EXPERIENCE Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers Advanced 365 capability e.g. Power Platforms desirable A key focus on user experience / adoption enhancement Ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement Experience selling both professional and managed services A passion and a thirst to learn and deliver presales expertise in a broader set of technologies ESSENTIALATTRIBUTES Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual CUSTOMERFOCUS ANDWAYS OFWORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Mar 24, 2024
Full time
Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW's Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice . The role has three key areas of responsibility, which broken down b y : Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation KEY RESPONSIBILITIES Customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes Documentation - Produce high quality documentation Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises. Partner Engagement - Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers. Commercial Acumen - The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW's sales teams in choosing the correct solution to meet budget and expectations. Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities. Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments. Management Support: Support the leadership by providing input into team meetings, one-to-ones, appraisals and assessments as well as providing cover for the Practice Lead where required Accreditation - Attain and maintain the highest level of relevant accreditations where required QUALIFICATIONS,SKILLS AND EXPERIENCE Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers Advanced 365 capability e.g. Power Platforms desirable A key focus on user experience / adoption enhancement Ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement Experience selling both professional and managed services A passion and a thirst to learn and deliver presales expertise in a broader set of technologies ESSENTIALATTRIBUTES Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual CUSTOMERFOCUS ANDWAYS OFWORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Fully Remote Inside IR35 Be-ITs client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please apply or contact Alasdair Walker from Be-IT.
Mar 22, 2024
Contractor
Fully Remote Inside IR35 Be-ITs client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please apply or contact Alasdair Walker from Be-IT.
Fully Remote Inside IR35 Be-IT's client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please apply or contact Alasdair Walker from Be-IT.
Mar 22, 2024
Contractor
Fully Remote Inside IR35 Be-IT's client are looking for a contract Cloud Ops Specialist to join them on an initial 6 month contract. In this role you will work across both Azure & AWS platforms, with a slight lean more towards Azure, and you'll play a pivotal role in maximizing uptime and enforcing best practices. For this role you will need to be skilled in the following; Certified in Azure Fundamentals and/or AWS Certified Cloud Practitioner, with additional Microsoft/AWS solutions architecture qualifications desirable. Experienced in working within a multi-cloud environment, with a focus on Azure and/or AWS services. Proficient in Microsoft/AWS technologies such as M365, Azure AD, D365, Oracle RDS, Workspaces, Guard Duty, and Sentinel. Skilled in capacity and cost control in Azure/AWS environments. On a day to day basis you will be responsible for the following; Reporting to the IT Operations Technical Manager, you'll be instrumental in delivering and supporting services across Azure and AWS platforms. Collaborating with IT partners to ensure optimal service delivery and support. Identifying and prioritizing operational improvements, working closely with vendors and partners. Managing BAU service improvements and integrations, working with solution owners and projects. Evaluating and prioritizing work items to add value to staff and customers. Monitoring and managing reporting dashboards to ensure operational health and capacity planning If this sounds like the right role for you, then please apply or contact Alasdair Walker from Be-IT.
UCA Consulting ltd
Mostly remote however travel will be required across home office sites
The Project Engineer provides support or leadership in the development of the technical solution to meet the customer capability needs. They ensure that the solution is successfully integrated into the current enterprise whilst managing and minimising negative impacts. They seek to apply engineering best practice and ensure that all stakeholders are effectively managed throughout the engineering activities. They involve specialists as required and actively consider performance, safety and quality implications before making decisions. Ensure that performance, time, cost, risk and safety factors are taken into consideration when making technical decisions. Discuss and agree system design solutions with Suppliers and ensure that the inherent technical risks associated with them are understood and managed. Ensure the solution integrates into defence and manage the system boundaries and interfaces by identifying, engaging and managing specialists as required. Follow all applicable engineering standards, legisaltion, policy and guidance, ensuring that where there is deviation, the impact understood, planned and managed. Specify the technical and integration aspects in contracts Specify the technical and integration aspects in the Through Life Management Plan (TLMP) ensuring that all Defence Lines of Development (DLoDs) are addressed. Work with the Project Manager and other engineers to identify the technical stakeholders and ensure that they are identified, engaged and managed throughout the engineering activities. The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone. Job description A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy. You will work in a team of Infrastructure Engineers ensuring services are integrated, delivered, and operated as required. You will work with and support third parties in providing infrastructure services and with technical architects to translate architectural designs into operations. You will provide input into overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. We are recruiting 1 role into our key End User Computing Department. The team scope has been widened to traverse a full array of modern devices, allowing the freedom to express expertise in the following device types: • Supported Windows versions. • Smartphones (iOS and Android). • Mac's. • iOT, linux, thin clients. • Kiosk type devices. • Any other end user device which can be managed centrally. Together, these make up over 70,000 devices deployed across the Home Office. Responsibilities As a Senior Infrastructure Engineer, you main day to day responsibilities will be; • designing, implementing, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions • reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology • defining the integration build and co-ordinate build activities across systems and understand how to undertake and support integration testing activities • initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures • identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users • coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes • Establishing yourself as an SME for one or more sections of the team You will also be expected to carry out the following day to day activities: • maintain and update technical documentation • input into helping shape engineering best practices and standards • investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures • after a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans • manage the response to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation Essential Criteria: You will have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in: • providing direction and coaching to other team members • managing and delivering complex technologies within time, cost and quality targets • agile Development and continuous integration principles • maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation • dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution • the technical concepts required in your role and an ability to build solutions • must have or be willing to work towards NPPV3 Clearance Relevant skills required for your role: Strategy and Architecture • Business Strategy and Planning - IT Management?(ITMG) – Level 5 Development and Implementation • Systems Development - Systems Design (DESN) - Level 4 • Installation and Integration - Systems Installation/Decommissioning (HSIN) - Level 2 Delivery and Operation • Service Operation - IT Infrastructure (ITOP) - Level 2 - Problem Management (PBMG) - Level 3 - Incident Management (USUP) - Level 2 Desirable Skills • presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility It would also be beneficial if you have a good understanding and proven experience in developing and supporting several of the following technologies • Win10/11 OS image creation and management (Inc. Autopilot) • iOS, MacOS and Android configuration • MECM (SCCM) , Workspace One, MEM (Intune) device management • AD users & computers, sites & services, Group policy • VPN technologies • Peer to peer technologies • Office Apps development or support • Application packaging, integration and deployment • Endpoint Security and Client Threat Vulnerabilities
Mar 02, 2022
Contractor
The Project Engineer provides support or leadership in the development of the technical solution to meet the customer capability needs. They ensure that the solution is successfully integrated into the current enterprise whilst managing and minimising negative impacts. They seek to apply engineering best practice and ensure that all stakeholders are effectively managed throughout the engineering activities. They involve specialists as required and actively consider performance, safety and quality implications before making decisions. Ensure that performance, time, cost, risk and safety factors are taken into consideration when making technical decisions. Discuss and agree system design solutions with Suppliers and ensure that the inherent technical risks associated with them are understood and managed. Ensure the solution integrates into defence and manage the system boundaries and interfaces by identifying, engaging and managing specialists as required. Follow all applicable engineering standards, legisaltion, policy and guidance, ensuring that where there is deviation, the impact understood, planned and managed. Specify the technical and integration aspects in contracts Specify the technical and integration aspects in the Through Life Management Plan (TLMP) ensuring that all Defence Lines of Development (DLoDs) are addressed. Work with the Project Manager and other engineers to identify the technical stakeholders and ensure that they are identified, engaged and managed throughout the engineering activities. The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone. Job description A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy. You will work in a team of Infrastructure Engineers ensuring services are integrated, delivered, and operated as required. You will work with and support third parties in providing infrastructure services and with technical architects to translate architectural designs into operations. You will provide input into overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. We are recruiting 1 role into our key End User Computing Department. The team scope has been widened to traverse a full array of modern devices, allowing the freedom to express expertise in the following device types: • Supported Windows versions. • Smartphones (iOS and Android). • Mac's. • iOT, linux, thin clients. • Kiosk type devices. • Any other end user device which can be managed centrally. Together, these make up over 70,000 devices deployed across the Home Office. Responsibilities As a Senior Infrastructure Engineer, you main day to day responsibilities will be; • designing, implementing, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions • reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology • defining the integration build and co-ordinate build activities across systems and understand how to undertake and support integration testing activities • initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures • identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users • coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes • Establishing yourself as an SME for one or more sections of the team You will also be expected to carry out the following day to day activities: • maintain and update technical documentation • input into helping shape engineering best practices and standards • investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures • after a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans • manage the response to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation Essential Criteria: You will have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in: • providing direction and coaching to other team members • managing and delivering complex technologies within time, cost and quality targets • agile Development and continuous integration principles • maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation • dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution • the technical concepts required in your role and an ability to build solutions • must have or be willing to work towards NPPV3 Clearance Relevant skills required for your role: Strategy and Architecture • Business Strategy and Planning - IT Management?(ITMG) – Level 5 Development and Implementation • Systems Development - Systems Design (DESN) - Level 4 • Installation and Integration - Systems Installation/Decommissioning (HSIN) - Level 2 Delivery and Operation • Service Operation - IT Infrastructure (ITOP) - Level 2 - Problem Management (PBMG) - Level 3 - Incident Management (USUP) - Level 2 Desirable Skills • presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility It would also be beneficial if you have a good understanding and proven experience in developing and supporting several of the following technologies • Win10/11 OS image creation and management (Inc. Autopilot) • iOS, MacOS and Android configuration • MECM (SCCM) , Workspace One, MEM (Intune) device management • AD users & computers, sites & services, Group policy • VPN technologies • Peer to peer technologies • Office Apps development or support • Application packaging, integration and deployment • Endpoint Security and Client Threat Vulnerabilities