Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Contractor
Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
Apr 16, 2024
Full time
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
We are looking to appoint an enthusiastic and experienced DT Technician to become part of the DT team in a well-resourced Catholic school based in Enfield. DT Technician Resistant Materials (RM) Enfield Outstanding school £90 to £100 per day To start ASAP. This is an excellent opportunity for a DT Technician to join a friendly, dynamic school where all can thrive, and staff are highly valued. We are seeking to appoint an enthusiastic and committed Design and Technology Technician to join a vibrant Art and DT department. The successful candidate will have a passion for DT and helping children achieve their full potential, be hard working, flexible and will enjoy working collaboratively in a friendly and supportive environment where the goal is to secure the best possible outcomes for students. You will help prepare materials for lessons, record supplies and ensure health and safety duties are being met. You will also assist students and teaching staff in practical lessons. Previous experience as a DT Technician would be an advantage. We offer a comprehensive CPD programme and excellent benefits. This is a modern facility in a well-resourced school, with access to free parking, free refreshments, a swimming pool and sports facilities. If you are looking a new Technician role, please apply asap as immediate interviews can be offered.
Apr 16, 2024
Full time
We are looking to appoint an enthusiastic and experienced DT Technician to become part of the DT team in a well-resourced Catholic school based in Enfield. DT Technician Resistant Materials (RM) Enfield Outstanding school £90 to £100 per day To start ASAP. This is an excellent opportunity for a DT Technician to join a friendly, dynamic school where all can thrive, and staff are highly valued. We are seeking to appoint an enthusiastic and committed Design and Technology Technician to join a vibrant Art and DT department. The successful candidate will have a passion for DT and helping children achieve their full potential, be hard working, flexible and will enjoy working collaboratively in a friendly and supportive environment where the goal is to secure the best possible outcomes for students. You will help prepare materials for lessons, record supplies and ensure health and safety duties are being met. You will also assist students and teaching staff in practical lessons. Previous experience as a DT Technician would be an advantage. We offer a comprehensive CPD programme and excellent benefits. This is a modern facility in a well-resourced school, with access to free parking, free refreshments, a swimming pool and sports facilities. If you are looking a new Technician role, please apply asap as immediate interviews can be offered.
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Contractor
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Contractor
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Elevation Recruitment Group is on the hunt for 3 Project Delivery Technicians to join one of our key clients in Sheffield on 6-month fixed-term contracts starting in May 2024. The roles will consist of 3 months training followed by 3 months project work and would be ideal opportunities for recent IT/Computing/ Networking Graduates in the Yorkshire area! Sheffield based, hybrid working offered once training is complete Salary £25,000 - £30,000 You will take ownership of the preparation and handover phases of the technical delivery of industry leading LAN and wireless data services to our clients new and existing customers Key duties & responsibilities Setup of LAN and wireless networks Ordering site equipment in line with project budgets Configuring site equipment in-line with design documentation Provisioning LAN infrastructure using ZTP Creating and updating work packs / Plan of Works for installs Creating documentation for our Support team so they can assist with customer issues Supporting third parties with provisioning of their systems (CCTV, Door Access, etc.) Updating project stakeholders on install status Assisting Support teams with customer issues where required Managing equipment configuration deadlines ready for shipment We are keen to speak with individuals who possess the following skills and experience: Understanding of TCP/IP within an ISP environment Understanding and use of switching infrastructure and protocols Understanding, use and implementation of LAN and WAN technologies Understanding, use and implementation of wireless technologies Working knowledge of operating systems to include Windows and Linux Working knowledge of Microsoft Excel IT/networking degree, equivalent education, qualification, or experience To find out more contact us today!
Apr 16, 2024
Contractor
Elevation Recruitment Group is on the hunt for 3 Project Delivery Technicians to join one of our key clients in Sheffield on 6-month fixed-term contracts starting in May 2024. The roles will consist of 3 months training followed by 3 months project work and would be ideal opportunities for recent IT/Computing/ Networking Graduates in the Yorkshire area! Sheffield based, hybrid working offered once training is complete Salary £25,000 - £30,000 You will take ownership of the preparation and handover phases of the technical delivery of industry leading LAN and wireless data services to our clients new and existing customers Key duties & responsibilities Setup of LAN and wireless networks Ordering site equipment in line with project budgets Configuring site equipment in-line with design documentation Provisioning LAN infrastructure using ZTP Creating and updating work packs / Plan of Works for installs Creating documentation for our Support team so they can assist with customer issues Supporting third parties with provisioning of their systems (CCTV, Door Access, etc.) Updating project stakeholders on install status Assisting Support teams with customer issues where required Managing equipment configuration deadlines ready for shipment We are keen to speak with individuals who possess the following skills and experience: Understanding of TCP/IP within an ISP environment Understanding and use of switching infrastructure and protocols Understanding, use and implementation of LAN and WAN technologies Understanding, use and implementation of wireless technologies Working knowledge of operating systems to include Windows and Linux Working knowledge of Microsoft Excel IT/networking degree, equivalent education, qualification, or experience To find out more contact us today!
Field Maintenance Technician Locations : East London Or West London Schedule: Monday - Friday (no weekend rota) Basic Salary: £28,000 Job Type: Permanent The Package: Company van (available for private use) Overtime payments for weekday work (and weekend work if requested and available) Annual bonus potential Mobile phone Laptop for completion of service reports Company pension plan (10% Non-contributory) Private health cover Death in service Overview: This role presents an exciting opportunity for individuals looking to establish a career in the coffee industry. As a Preventative Maintenance Engineer, you'll play a crucial role in servicing coffee machines across various environments, contributing to the seamless functioning of establishments and enhancing customer experiences. Key Responsibilities: Conduct preventive maintenance on coffee machines in cafes, hotels, and fast food chains. Identify and address potential issues before they escalate, ensuring uninterrupted operations. Collaborate with team members to maintain high standards of machine performance and customer satisfaction. Provide timely and efficient service to meet client needs and expectations. Maintain accurate records of maintenance activities and machine performance. Ideal Candidate: This role is well-suited for a Junior Field Service Engineer with a background in electro-mechanical fields, eager to embark on a rewarding career in the coffee industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you! If you're ready to kick-start your career in the vibrant world of coffee, apply now! Contact us: Call: Message / WhatsApp:
Apr 16, 2024
Full time
Field Maintenance Technician Locations : East London Or West London Schedule: Monday - Friday (no weekend rota) Basic Salary: £28,000 Job Type: Permanent The Package: Company van (available for private use) Overtime payments for weekday work (and weekend work if requested and available) Annual bonus potential Mobile phone Laptop for completion of service reports Company pension plan (10% Non-contributory) Private health cover Death in service Overview: This role presents an exciting opportunity for individuals looking to establish a career in the coffee industry. As a Preventative Maintenance Engineer, you'll play a crucial role in servicing coffee machines across various environments, contributing to the seamless functioning of establishments and enhancing customer experiences. Key Responsibilities: Conduct preventive maintenance on coffee machines in cafes, hotels, and fast food chains. Identify and address potential issues before they escalate, ensuring uninterrupted operations. Collaborate with team members to maintain high standards of machine performance and customer satisfaction. Provide timely and efficient service to meet client needs and expectations. Maintain accurate records of maintenance activities and machine performance. Ideal Candidate: This role is well-suited for a Junior Field Service Engineer with a background in electro-mechanical fields, eager to embark on a rewarding career in the coffee industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you! If you're ready to kick-start your career in the vibrant world of coffee, apply now! Contact us: Call: Message / WhatsApp:
Do you have 2 years' experience in IT? Do you know the MSP market and want to work with a market leader? My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new IT Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and an analytical mind.Key Responsibilities: Technical assistance, such as proactive monitoring, problem-solving, and security operations. Assistance with customer projects, including remote and on-site assistance for new installs and deployments. Finishing up planned updates and maintenance. Overseeing and assisting with internal systems. Cooperating closely with the first-line support team to address customer concerns when they become more serious. Manage third-party suppliers. About you: Previous experience in an IT Infrastructure Support role, ideally within a MSP environment. Customer service-focused and able to communicate effectively with customers at all levels. Strong communication skills, and ability to communicate technical information at all levels. Motivated, positive attitude and comfortable working in a team or alone. Good work ethic and a flexible approach to working hours due to the demanding business environment. Benefits: Daily fruit and breakfast. Flu shots. 25 days of vacation time in addition to (FTE) bank holidays and your birthday. A free Perk Box discount subscription and wellness app Please contact Daniel at i2i Recruitment for IMMEDIATE consideration!If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
Apr 16, 2024
Full time
Do you have 2 years' experience in IT? Do you know the MSP market and want to work with a market leader? My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new IT Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and an analytical mind.Key Responsibilities: Technical assistance, such as proactive monitoring, problem-solving, and security operations. Assistance with customer projects, including remote and on-site assistance for new installs and deployments. Finishing up planned updates and maintenance. Overseeing and assisting with internal systems. Cooperating closely with the first-line support team to address customer concerns when they become more serious. Manage third-party suppliers. About you: Previous experience in an IT Infrastructure Support role, ideally within a MSP environment. Customer service-focused and able to communicate effectively with customers at all levels. Strong communication skills, and ability to communicate technical information at all levels. Motivated, positive attitude and comfortable working in a team or alone. Good work ethic and a flexible approach to working hours due to the demanding business environment. Benefits: Daily fruit and breakfast. Flu shots. 25 days of vacation time in addition to (FTE) bank holidays and your birthday. A free Perk Box discount subscription and wellness app Please contact Daniel at i2i Recruitment for IMMEDIATE consideration!If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Allstaff Recruitment are currently seeking a Test Development Engineer based in Milton Keynes for a top manufacturing company. Summary of the Test Development Engineer role Salary: Competitive Location: Milton Keynes Type of Contract: Permanent Hours: Monday - Friday 8:30am - 4:30pm The role As the Test Development Engineer your role will involve the following important duties: Facilitate design, development and support of test systems for power and magnetic products designed. Organise and perform project work. Design of in-house test equipment and ancillary departmental systems (hardware and software). Primary Test Platform software development support. Generate plans for new work and oversee technician work. Provide technical support. Maintain parametric data on test parameters. Facilitate repair and calibration of Test systems. The experience required As a successful Test Development Engineer , you will have the following: Minimum 2-5 years experience in a power/electronics environment. Educated to degree level in the Electronics field or time served as a Test Development Engineer. Familiarity with principles of testing of power components (DC-DC Converters primarily). Experience with NI TestStand and test fixture design. Knowledge of C# or other .NET languages. Automation Experience particularly in Manufacturing/Test Environment. Thank you for your interest in the Test Development Engineer role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.
Apr 16, 2024
Full time
Allstaff Recruitment are currently seeking a Test Development Engineer based in Milton Keynes for a top manufacturing company. Summary of the Test Development Engineer role Salary: Competitive Location: Milton Keynes Type of Contract: Permanent Hours: Monday - Friday 8:30am - 4:30pm The role As the Test Development Engineer your role will involve the following important duties: Facilitate design, development and support of test systems for power and magnetic products designed. Organise and perform project work. Design of in-house test equipment and ancillary departmental systems (hardware and software). Primary Test Platform software development support. Generate plans for new work and oversee technician work. Provide technical support. Maintain parametric data on test parameters. Facilitate repair and calibration of Test systems. The experience required As a successful Test Development Engineer , you will have the following: Minimum 2-5 years experience in a power/electronics environment. Educated to degree level in the Electronics field or time served as a Test Development Engineer. Familiarity with principles of testing of power components (DC-DC Converters primarily). Experience with NI TestStand and test fixture design. Knowledge of C# or other .NET languages. Automation Experience particularly in Manufacturing/Test Environment. Thank you for your interest in the Test Development Engineer role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.
Apr 16, 2024
Full time
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.
Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 16, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 16, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
In Technology Group
Milton Keynes, Buckinghamshire
Field Based Technician Milton Keynes (Head Office) 32k (DOE) Are you an experienced Field Engineer with an interest in printing services? I have partnered with a family-run business who have 25 years' experience within the print division, and are looking to expand their Field based network. Responsibilities: Supporting reprographic print manufacturers 2 years' experience- Canon, Ricoh, Konica Minolta products (ideally) Set-up/configure new equipment Onsite diagnostics & troubleshooting- hardware/software Onsite repair work & training of machines Field work- Home Counties A full UK driving licence & own vehicle is required for this position. If this is something you would like to discus further, please apply now for consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Field Based Technician Milton Keynes (Head Office) 32k (DOE) Are you an experienced Field Engineer with an interest in printing services? I have partnered with a family-run business who have 25 years' experience within the print division, and are looking to expand their Field based network. Responsibilities: Supporting reprographic print manufacturers 2 years' experience- Canon, Ricoh, Konica Minolta products (ideally) Set-up/configure new equipment Onsite diagnostics & troubleshooting- hardware/software Onsite repair work & training of machines Field work- Home Counties A full UK driving licence & own vehicle is required for this position. If this is something you would like to discus further, please apply now for consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Have you studied a Geography or Geotechnical related qualification or have some previous experience working as a GIS technician?Are you looking for a new role with one of the UK's leading geotechnical, land or monitoring surveying companies who will help to train and develop your skills and provide opportunities to progress your career within the field? My client is looking to add candidates to their team in London.Ideally you will already have had some background knowledge within either geotechnical, land or monitoring surveys. You will be familiar with some of the software's used across the industry and keen on works in and around London.My client can offer a great work environment, exposure to a range of interesting and challenging projects, as well as broader support to help you with your career progression and development. They also offer a competitive salary and excellent benefits package.Requirements A construction relevant, surveying or geography qualification. Good communication skills. Good IT Skills Word, Excel, (AutoCAD beneficial but not essential). If this sounds like a role you would be interested in and would like to hear more then please submit a copy of your CV.If this sounds like something you feel could be right for someone that you know, then contact us to enquire about our referral scheme Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 16, 2024
Full time
Have you studied a Geography or Geotechnical related qualification or have some previous experience working as a GIS technician?Are you looking for a new role with one of the UK's leading geotechnical, land or monitoring surveying companies who will help to train and develop your skills and provide opportunities to progress your career within the field? My client is looking to add candidates to their team in London.Ideally you will already have had some background knowledge within either geotechnical, land or monitoring surveys. You will be familiar with some of the software's used across the industry and keen on works in and around London.My client can offer a great work environment, exposure to a range of interesting and challenging projects, as well as broader support to help you with your career progression and development. They also offer a competitive salary and excellent benefits package.Requirements A construction relevant, surveying or geography qualification. Good communication skills. Good IT Skills Word, Excel, (AutoCAD beneficial but not essential). If this sounds like a role you would be interested in and would like to hear more then please submit a copy of your CV.If this sounds like something you feel could be right for someone that you know, then contact us to enquire about our referral scheme Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Telematics Installation Engineer Monday - Friday (days) overtime available Salary: £30,000 to £32,000 basic per annum (dependant on experience), plus overtime and bonus with potential to earn in excess of £40,000 per annum. Home Based- Mobile working ( Paid door to door) Patch- Kent and Surrey includes Dartford, Rochester, Bromley, Sittingbourne, Maidstone and Sevenoaks. Who You Are! As a Telematics Installation Engineer you are a very important part of our business because you directly impact customer satisfaction and act as an ambassador for our brand. Your role goes beyond simply addressing our customer's needs; you are instrumental in representing ensuring that our customers receive a seamless service. The Opportunity We are looking for a proactive Telematics Installation Engineer. Due to our continued growth, we currently have fantastic opportunities for the right people to further enhance our existing team. Ideally, you will have previous automotive industry experience and may have worked in a variety of roles including auto-electrician, field service engineer, technician, telematics installer. This is a friendly team. You will be joining a very supportive manager who possesses a wealth of industry knowledge. We believe that our team is our greatest asset. We offer not just a job, but a promising career path where individual growth aligns with company progress. Our employees thrive in a culture of continuous learning, innovation, and collaboration. We are investing in talent, and if you bring passion, expertise, and a drive to innovate, we will provide the platforms, tools, and environment to amplify your success. Our Company Nationwide Fleet Installations has very recently acquired Avian Fleet, uniting two of the UK's largest independent installers. We stand at the forefront of the fleet installations and telematics solutions industry in the UK. Our expertise encompasses comprehensive mobile installation and servicing of advanced telematics and diverse vehicle technologies. With over one million on-the-road installations under our belt, we have honed our skills to meet the dynamic needs of fleet operators and vehicle equipment providers. Telematics Installation Engineer Overview Attending service and installation calls within our agreed timescales Providing accurate and timely information to our field deployment team Good working knowledge of Telematics and other ancillary equipment Proficient in using a laptop/iPad to report and capture document and installation data Mentoring apprentices. (desirable) You will work within a team of Engineers to maintain and improve productivity and efficiency Ensure adherence to Health and Safety policies and procedures and requirements in line with best practice To be the face of Nationwide Fleet Installation and first port of call for our customers Must have exceptional organisation skills as responsible for holding and maintaining company equipment, including stock, consumables and company vehicles Your duties will include the installation and maintenance of the following across various types of vehicles: MDVR & Vehicle CCTV installations Vehicle Safety Equipment Visual Warning Equipment Sensors and Radar installations Specialist Vehicle installations Telematics Installation Engineer Benefits: Home Based- Mobile working ( Paid door to door) Paid day off every year for your birthday! 28 days holiday (including bank holidays) Workplace pension scheme. Refer a friend scheme Are you the person for this role / Is this role for you? Skills and Experience we are looking for Field based installations and service engineering Installing telematics equipment Installing aftermarket equipment to the highest of standards, ensuring it is both safe and reliable The ability to fault find and identify the root cause of any technical issues Skills in a field-based customer service environment The use of digital multi-meters and test equipment Current legislation relating to vehicle installations and industry standards Proficient level in the use of Microsoft office package Excellent soldering skills Occasionally working abnormal hours, away from home and visiting customer sites at short notice If this opportunity sounds of interest then we would love to hear from you!
Apr 16, 2024
Full time
Telematics Installation Engineer Monday - Friday (days) overtime available Salary: £30,000 to £32,000 basic per annum (dependant on experience), plus overtime and bonus with potential to earn in excess of £40,000 per annum. Home Based- Mobile working ( Paid door to door) Patch- Kent and Surrey includes Dartford, Rochester, Bromley, Sittingbourne, Maidstone and Sevenoaks. Who You Are! As a Telematics Installation Engineer you are a very important part of our business because you directly impact customer satisfaction and act as an ambassador for our brand. Your role goes beyond simply addressing our customer's needs; you are instrumental in representing ensuring that our customers receive a seamless service. The Opportunity We are looking for a proactive Telematics Installation Engineer. Due to our continued growth, we currently have fantastic opportunities for the right people to further enhance our existing team. Ideally, you will have previous automotive industry experience and may have worked in a variety of roles including auto-electrician, field service engineer, technician, telematics installer. This is a friendly team. You will be joining a very supportive manager who possesses a wealth of industry knowledge. We believe that our team is our greatest asset. We offer not just a job, but a promising career path where individual growth aligns with company progress. Our employees thrive in a culture of continuous learning, innovation, and collaboration. We are investing in talent, and if you bring passion, expertise, and a drive to innovate, we will provide the platforms, tools, and environment to amplify your success. Our Company Nationwide Fleet Installations has very recently acquired Avian Fleet, uniting two of the UK's largest independent installers. We stand at the forefront of the fleet installations and telematics solutions industry in the UK. Our expertise encompasses comprehensive mobile installation and servicing of advanced telematics and diverse vehicle technologies. With over one million on-the-road installations under our belt, we have honed our skills to meet the dynamic needs of fleet operators and vehicle equipment providers. Telematics Installation Engineer Overview Attending service and installation calls within our agreed timescales Providing accurate and timely information to our field deployment team Good working knowledge of Telematics and other ancillary equipment Proficient in using a laptop/iPad to report and capture document and installation data Mentoring apprentices. (desirable) You will work within a team of Engineers to maintain and improve productivity and efficiency Ensure adherence to Health and Safety policies and procedures and requirements in line with best practice To be the face of Nationwide Fleet Installation and first port of call for our customers Must have exceptional organisation skills as responsible for holding and maintaining company equipment, including stock, consumables and company vehicles Your duties will include the installation and maintenance of the following across various types of vehicles: MDVR & Vehicle CCTV installations Vehicle Safety Equipment Visual Warning Equipment Sensors and Radar installations Specialist Vehicle installations Telematics Installation Engineer Benefits: Home Based- Mobile working ( Paid door to door) Paid day off every year for your birthday! 28 days holiday (including bank holidays) Workplace pension scheme. Refer a friend scheme Are you the person for this role / Is this role for you? Skills and Experience we are looking for Field based installations and service engineering Installing telematics equipment Installing aftermarket equipment to the highest of standards, ensuring it is both safe and reliable The ability to fault find and identify the root cause of any technical issues Skills in a field-based customer service environment The use of digital multi-meters and test equipment Current legislation relating to vehicle installations and industry standards Proficient level in the use of Microsoft office package Excellent soldering skills Occasionally working abnormal hours, away from home and visiting customer sites at short notice If this opportunity sounds of interest then we would love to hear from you!
Telematics Installation Engineer Monday - Friday (days) overtime available Salary: £30,000 to £32,000 basic per annum (dependant on experience), plus overtime and bonus with potential to earn in excess of £40,000 per annum. Home Based- Mobile working ( Paid door to door) Patch- Birmingham, Coventry, Dudley, Wolverhampton. Who You Are! As a Telematics Installation Engineer you are a very important part of our business because you directly impact customer satisfaction and act as an ambassador for our brand. Your role goes beyond simply addressing our customer's needs; you are instrumental in representing ensuring that our customers receive a seamless service. The Opportunity We are looking for a proactive Telematics Installation Engineer. Due to our continued growth, we currently have fantastic opportunities for the right people to further enhance our existing team. Ideally, you will have previous automotive industry experience and may have worked in a variety of roles including auto-electrician, field service engineer, technician, telematics installer. This is a friendly team. You will be joining a very supportive manager who possesses a wealth of industry knowledge. We believe that our team is our greatest asset. We offer not just a job, but a promising career path where individual growth aligns with company progress. Our employees thrive in a culture of continuous learning, innovation, and collaboration. We are investing in talent, and if you bring passion, expertise, and a drive to innovate, we will provide the platforms, tools, and environment to amplify your success. Our Company Nationwide Fleet Installations has very recently acquired Avian Fleet, uniting two of the UK's largest independent installers. We stand at the forefront of the fleet installations and telematics solutions industry in the UK. Our expertise encompasses comprehensive mobile installation and servicing of advanced telematics and diverse vehicle technologies. With over one million on-the-road installations under our belt, we have honed our skills to meet the dynamic needs of fleet operators and vehicle equipment providers. Telematics Installation Engineer Overview Attending service and installation calls within our agreed timescales Providing accurate and timely information to our field deployment team Good working knowledge of Telematics and other ancillary equipment Proficient in using a laptop/iPad to report and capture document and installation data Mentoring apprentices. (desirable) You will work within a team of Engineers to maintain and improve productivity and efficiency Ensure adherence to Health and Safety policies and procedures and requirements in line with best practice To be the face of Nationwide Fleet Installation and first port of call for our customers Must have exceptional organisation skills as responsible for holding and maintaining company equipment, including stock, consumables and company vehicles Your duties will include the installation and maintenance of the following across various types of vehicles: MDVR & Vehicle CCTV installations Vehicle Safety Equipment Visual Warning Equipment Sensors and Radar installations Specialist Vehicle installations Telematics Installation Engineer Benefits: Home Based- Mobile working ( Paid door to door) Paid day off every year for your birthday! 28 days holiday (including bank holidays) Workplace pension scheme. Refer a friend scheme Are you the person for this role / Is this role for you? Skills and Experience we are looking for Field based installations and service engineering Installing telematics equipment Installing aftermarket equipment to the highest of standards, ensuring it is both safe and reliable The ability to fault find and identify the root cause of any technical issues Skills in a field-based customer service environment The use of digital multi-meters and test equipment Current legislation relating to vehicle installations and industry standards Proficient level in the use of Microsoft office package Excellent soldering skills Occasionally working abnormal hours, away from home and visiting customer sites at short notice If this opportunity sounds of interest then we would love to hear from you!
Apr 16, 2024
Full time
Telematics Installation Engineer Monday - Friday (days) overtime available Salary: £30,000 to £32,000 basic per annum (dependant on experience), plus overtime and bonus with potential to earn in excess of £40,000 per annum. Home Based- Mobile working ( Paid door to door) Patch- Birmingham, Coventry, Dudley, Wolverhampton. Who You Are! As a Telematics Installation Engineer you are a very important part of our business because you directly impact customer satisfaction and act as an ambassador for our brand. Your role goes beyond simply addressing our customer's needs; you are instrumental in representing ensuring that our customers receive a seamless service. The Opportunity We are looking for a proactive Telematics Installation Engineer. Due to our continued growth, we currently have fantastic opportunities for the right people to further enhance our existing team. Ideally, you will have previous automotive industry experience and may have worked in a variety of roles including auto-electrician, field service engineer, technician, telematics installer. This is a friendly team. You will be joining a very supportive manager who possesses a wealth of industry knowledge. We believe that our team is our greatest asset. We offer not just a job, but a promising career path where individual growth aligns with company progress. Our employees thrive in a culture of continuous learning, innovation, and collaboration. We are investing in talent, and if you bring passion, expertise, and a drive to innovate, we will provide the platforms, tools, and environment to amplify your success. Our Company Nationwide Fleet Installations has very recently acquired Avian Fleet, uniting two of the UK's largest independent installers. We stand at the forefront of the fleet installations and telematics solutions industry in the UK. Our expertise encompasses comprehensive mobile installation and servicing of advanced telematics and diverse vehicle technologies. With over one million on-the-road installations under our belt, we have honed our skills to meet the dynamic needs of fleet operators and vehicle equipment providers. Telematics Installation Engineer Overview Attending service and installation calls within our agreed timescales Providing accurate and timely information to our field deployment team Good working knowledge of Telematics and other ancillary equipment Proficient in using a laptop/iPad to report and capture document and installation data Mentoring apprentices. (desirable) You will work within a team of Engineers to maintain and improve productivity and efficiency Ensure adherence to Health and Safety policies and procedures and requirements in line with best practice To be the face of Nationwide Fleet Installation and first port of call for our customers Must have exceptional organisation skills as responsible for holding and maintaining company equipment, including stock, consumables and company vehicles Your duties will include the installation and maintenance of the following across various types of vehicles: MDVR & Vehicle CCTV installations Vehicle Safety Equipment Visual Warning Equipment Sensors and Radar installations Specialist Vehicle installations Telematics Installation Engineer Benefits: Home Based- Mobile working ( Paid door to door) Paid day off every year for your birthday! 28 days holiday (including bank holidays) Workplace pension scheme. Refer a friend scheme Are you the person for this role / Is this role for you? Skills and Experience we are looking for Field based installations and service engineering Installing telematics equipment Installing aftermarket equipment to the highest of standards, ensuring it is both safe and reliable The ability to fault find and identify the root cause of any technical issues Skills in a field-based customer service environment The use of digital multi-meters and test equipment Current legislation relating to vehicle installations and industry standards Proficient level in the use of Microsoft office package Excellent soldering skills Occasionally working abnormal hours, away from home and visiting customer sites at short notice If this opportunity sounds of interest then we would love to hear from you!