Infrastructure Engineer. Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. Salary: £50k-£60k + 10% on call + Good Benefits You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have around 5 years' hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. Please send your most up to date CV to me ASAP!
Mar 29, 2024
Full time
Infrastructure Engineer. Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. Salary: £50k-£60k + 10% on call + Good Benefits You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have around 5 years' hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. Please send your most up to date CV to me ASAP!
Azure 3rd Line Engineer (SME) Milton Keynes 60,000 - 70,000 + bonus + perm benefits A global leading organisation is looking to add a valued member to their infrastructure team with an Azure 3rd line Engineer who will be an SME within all Azure based technologies. The successful Azure SME engineer will takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Alongside this you will provide technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to. Required Skills. Azure Core Services: Understanding of core services like Azure Virtual Machines, Azure App Services, Azure Storage, and Azure SQL Database. Networking : Knowledge of Azure networking solutions such as Virtual Networks, VPNs, ExpressRoute, Load Balancers, and Network Security Groups. Security: Familiarity with Azure security tools and features like Azure Active Directory, Network Security Groups, Azure Firewall, and knowledge of security best practices. Identity Management: Experience with managing identities using Azure Active Directory, including single sign-on (SSO), Multi-Factor Authentication (MFA), and identity protection. Compliance and Governance: Understanding of compliance standards relevant to Azure and the ability to use tools like Azure Policy, Blueprints, and Azure Monitor to ensure compliance. Scripting and Automation: Proficiency in scripting languages like PowerShell or Azure CLI for automation of Azure resources management. Monitoring and Diagnostics: Experience with Azure Monitor, Application Insights, and Log Analytics for monitoring, alerting, and troubleshooting. Cost Management: Skills in managing and optimising Azure costs using tools like Azure Cost Management and Azure Advisor. Backup and Disaster Recovery: Knowledge of Azure Backup, Azure Site Recovery, and strategies for ensuring business continuity. Hybrid Cloud Integration: Understanding of integrating on-premises environments with Azure using technologies like Azure Arc and Azure Stack.
Mar 29, 2024
Full time
Azure 3rd Line Engineer (SME) Milton Keynes 60,000 - 70,000 + bonus + perm benefits A global leading organisation is looking to add a valued member to their infrastructure team with an Azure 3rd line Engineer who will be an SME within all Azure based technologies. The successful Azure SME engineer will takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage, modification and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Alongside this you will provide technical management of an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to. Required Skills. Azure Core Services: Understanding of core services like Azure Virtual Machines, Azure App Services, Azure Storage, and Azure SQL Database. Networking : Knowledge of Azure networking solutions such as Virtual Networks, VPNs, ExpressRoute, Load Balancers, and Network Security Groups. Security: Familiarity with Azure security tools and features like Azure Active Directory, Network Security Groups, Azure Firewall, and knowledge of security best practices. Identity Management: Experience with managing identities using Azure Active Directory, including single sign-on (SSO), Multi-Factor Authentication (MFA), and identity protection. Compliance and Governance: Understanding of compliance standards relevant to Azure and the ability to use tools like Azure Policy, Blueprints, and Azure Monitor to ensure compliance. Scripting and Automation: Proficiency in scripting languages like PowerShell or Azure CLI for automation of Azure resources management. Monitoring and Diagnostics: Experience with Azure Monitor, Application Insights, and Log Analytics for monitoring, alerting, and troubleshooting. Cost Management: Skills in managing and optimising Azure costs using tools like Azure Cost Management and Azure Advisor. Backup and Disaster Recovery: Knowledge of Azure Backup, Azure Site Recovery, and strategies for ensuring business continuity. Hybrid Cloud Integration: Understanding of integrating on-premises environments with Azure using technologies like Azure Arc and Azure Stack.
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits
Mar 28, 2024
Full time
VoIP Engineer - Up to 35k - Bolton Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients. This is an innovative telecommunications company specialising in IP technology - Cloud Voice services. As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently. This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities. This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role. Daily responsibilities: Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely. Direct point of contact for technical escalations. Investigation of Quality related issue using through the SIP traces Monitoring of RTP streaming on live calls Responsible for assisting customers on provisioning and configuring of SIP devices. Assisting customers on setting of the Routers and Firewall Monitoring of customer routers for any packet loss issues Monitoring of the traffic on each supplier trunks Responsible for updating Documentation on Confluence Essential skills: Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must; Considerable experience in a hands-on role supporting and/or installing IP telephony systems; Be an excellent problem solver with strong analytical skills; Good working knowledge of IP Networking and trouble shooting Experience of dealing with Routers, Firewalls and network configuration; Good time management skills; Possess excellent interpersonal skills and can communicate concisely at all levels; Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines; Fast learner and quick to grasp new ideas, technologies and concepts; Be able to evaluate, learn, adapt and improve. Desirable skills: Experience working with 3CX hosted solutions would be highly desirable but not essential. Must be eligible to work in the UK Based onsite in Bolton. Paying up to 35k + beenfits
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive. Role: Enterprise Architect Duration: 6 Months (extension options) Rate:(Inside IR35, via Umbrella) Location: Warwick (Hybrid) 1 - 2 days a week in Office My client is the electricity system operator for Great Britain, making sure that Great Britain has the essential energy it needs by ensuring supply meets demand every second of every day. They are looking for an Enterprise Architect for their insourcing program. Job role/Responsibilities: You will Provide vision, architectural oversight and life cycle engineering for the National Grid Global Network infrastructure. You will be responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact. The Data, Voice and Security Infrastructure components include: Cisco SD-WAN, LAN, WAN, WLAN. Cisco Unified Communications. Zscaler Internet Access (ZIA) Cloud Proxy. Zscaler Private Access (ZPA) Cloud Proxy. DDI (DNS, DHCP, IPAM) Infoblox. Firewalls (Palo Alto / CheckPoint / Cisco ASA). Cisco FirePOWER IPS. Cisco ISE (Identity Services Engine). Load Balancers LTM/GTM. Symantec Products. Responsibilities will include design, implementation, technical support and maintenance of: Design, implement, and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security and Virtual (e.g., Virtualization, SDN, NFV) Data Center technologies. Focus on solution development and architectural design for assigned customer base with specific emphasis on Verizon Business' global managed services and communications solutions portfolio. Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies, as well as development of fault and performance management policies and automation rules. Collaborate with Engineering/Planning, IT, Product Development, and various Verizon and external delivery and support teams to manage the design and implementation of client projects. Develop a deep knowledge and strong ability to articulate Verizon offerings across multiple disciplines including data, voice, managed services, IT, security and mobility strategies Translate customer business issues/opportunities into technical solution/business requirements. Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to customer's network. Provide Matrix supervision of a team for specific projects, resource management, process documentation, and peer mentoring. Oversee customer network documentation such as solution design document, record of change, and network diagrams. Act as an escalation point, providing 4th level incident support for customers. Create presentations and demonstrations related to technology, process, or client solutions as necessary. Author and deliver network designs, statements of work, and technical project plans incorporating service and program management activities. As a Subject Matter Expert in network technologies, address technical challenges and opportunities in your domain of expertise the vast majority of the time. Act as the technical SME for network architecture to IT professionals by providing customer needs analysis, engineering and design of technical solutions, pricing and proposal assistance, technical presentations, technical consultation to internal and external customers, and to assist as the technical closer on sales opportunities. Assist in developing and updating the long-range, comprehensive plan for the customer's contact center systems, processes, technical architecture and standards. Consulting on network designs and technical engineering solutions to address specific customer requirements. Delivering network diagrams, documentation and internal technical support training in order to successfully sustain and continuously improve the environment. Required Skills and Experience: CCIE Data Center certification. Ten or more years of network architecture experience in conceptualization, definition and development of IT and/or telecom-based products and service with verifiable instances of implementing one or more of the following: Data, Security and IP Services (MPLS, VoIP, PIP, VPN, IP PBX). Managed Network Services (LAN, WAN, Content Delivery). Data Center Outsourcing (application hosting, managed storage). IT Applications Management (SOA, Web Services, RTE). QoS experience in routing, switching and voice. Expert level certifications in one or more of the following strongly preferred: Cisco CCIE Data Center. TOGAF ITIL Experience in sales or service/project delivery of Fortune 500 companies. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Mar 28, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive. Role: Enterprise Architect Duration: 6 Months (extension options) Rate:(Inside IR35, via Umbrella) Location: Warwick (Hybrid) 1 - 2 days a week in Office My client is the electricity system operator for Great Britain, making sure that Great Britain has the essential energy it needs by ensuring supply meets demand every second of every day. They are looking for an Enterprise Architect for their insourcing program. Job role/Responsibilities: You will Provide vision, architectural oversight and life cycle engineering for the National Grid Global Network infrastructure. You will be responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact. The Data, Voice and Security Infrastructure components include: Cisco SD-WAN, LAN, WAN, WLAN. Cisco Unified Communications. Zscaler Internet Access (ZIA) Cloud Proxy. Zscaler Private Access (ZPA) Cloud Proxy. DDI (DNS, DHCP, IPAM) Infoblox. Firewalls (Palo Alto / CheckPoint / Cisco ASA). Cisco FirePOWER IPS. Cisco ISE (Identity Services Engine). Load Balancers LTM/GTM. Symantec Products. Responsibilities will include design, implementation, technical support and maintenance of: Design, implement, and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security and Virtual (e.g., Virtualization, SDN, NFV) Data Center technologies. Focus on solution development and architectural design for assigned customer base with specific emphasis on Verizon Business' global managed services and communications solutions portfolio. Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies, as well as development of fault and performance management policies and automation rules. Collaborate with Engineering/Planning, IT, Product Development, and various Verizon and external delivery and support teams to manage the design and implementation of client projects. Develop a deep knowledge and strong ability to articulate Verizon offerings across multiple disciplines including data, voice, managed services, IT, security and mobility strategies Translate customer business issues/opportunities into technical solution/business requirements. Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to customer's network. Provide Matrix supervision of a team for specific projects, resource management, process documentation, and peer mentoring. Oversee customer network documentation such as solution design document, record of change, and network diagrams. Act as an escalation point, providing 4th level incident support for customers. Create presentations and demonstrations related to technology, process, or client solutions as necessary. Author and deliver network designs, statements of work, and technical project plans incorporating service and program management activities. As a Subject Matter Expert in network technologies, address technical challenges and opportunities in your domain of expertise the vast majority of the time. Act as the technical SME for network architecture to IT professionals by providing customer needs analysis, engineering and design of technical solutions, pricing and proposal assistance, technical presentations, technical consultation to internal and external customers, and to assist as the technical closer on sales opportunities. Assist in developing and updating the long-range, comprehensive plan for the customer's contact center systems, processes, technical architecture and standards. Consulting on network designs and technical engineering solutions to address specific customer requirements. Delivering network diagrams, documentation and internal technical support training in order to successfully sustain and continuously improve the environment. Required Skills and Experience: CCIE Data Center certification. Ten or more years of network architecture experience in conceptualization, definition and development of IT and/or telecom-based products and service with verifiable instances of implementing one or more of the following: Data, Security and IP Services (MPLS, VoIP, PIP, VPN, IP PBX). Managed Network Services (LAN, WAN, Content Delivery). Data Center Outsourcing (application hosting, managed storage). IT Applications Management (SOA, Web Services, RTE). QoS experience in routing, switching and voice. Expert level certifications in one or more of the following strongly preferred: Cisco CCIE Data Center. TOGAF ITIL Experience in sales or service/project delivery of Fortune 500 companies. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA s for our contract clients Review and set challenging, but achievable, KPI s and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new go to market service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both vouchers and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial s HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Mar 28, 2024
Full time
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA s for our contract clients Review and set challenging, but achievable, KPI s and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new go to market service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both vouchers and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial s HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Overview North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view, and we know the power of connecting people, skills and technologies in new and exciting ways. Responsibilities of our Life Safety and Security engineer The role Our Life Safety and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Responsibilities of a Life & Security engineer Install, Commission and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers during both reactive and planned visits. Complete documentation in line with company standards. Work within strict H&S guidelines. Work as part of a 24/7 on call rota. Advise customers on the latest products and services to improve efficiency. Qualifications Skills & Experience Experience of a Life & Security engineer : Capability of lone-working and as part of a team Good communication, interpersonal and organisational skills Must be able to work independently and as part of a team Flexible and self-motivated Full UK driving licence DBS clearance (for working in public sector environments) Skills of a Life & Security engineer : Good people management skills Technical expertise in predominant skillset area Competent admin skills with sound working knowledge of internal business system. Sound commercial awareness, knowledge of design and pricing of systems and upgrades Service oriented, but can interchange on Install related tasks when required Good verbal communicator Excellent team player and relationship builder Previous employment within a BAFE/ SSAIB/ NSI accredited company Valid CSCS/ECS Card IPAF/ PASMA/ Asbestos Awareness certification Recent/current electrical qualifications Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone) Preference given to candidates with proven Gallagher Access Control skills and knowledge Behaviours of a Life & Security engineer Can-do attitude and will to succeed Empathetic and supportive Best practice delivery focused North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.
Mar 28, 2024
Full time
Overview North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view, and we know the power of connecting people, skills and technologies in new and exciting ways. Responsibilities of our Life Safety and Security engineer The role Our Life Safety and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Responsibilities of a Life & Security engineer Install, Commission and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers during both reactive and planned visits. Complete documentation in line with company standards. Work within strict H&S guidelines. Work as part of a 24/7 on call rota. Advise customers on the latest products and services to improve efficiency. Qualifications Skills & Experience Experience of a Life & Security engineer : Capability of lone-working and as part of a team Good communication, interpersonal and organisational skills Must be able to work independently and as part of a team Flexible and self-motivated Full UK driving licence DBS clearance (for working in public sector environments) Skills of a Life & Security engineer : Good people management skills Technical expertise in predominant skillset area Competent admin skills with sound working knowledge of internal business system. Sound commercial awareness, knowledge of design and pricing of systems and upgrades Service oriented, but can interchange on Install related tasks when required Good verbal communicator Excellent team player and relationship builder Previous employment within a BAFE/ SSAIB/ NSI accredited company Valid CSCS/ECS Card IPAF/ PASMA/ Asbestos Awareness certification Recent/current electrical qualifications Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone) Preference given to candidates with proven Gallagher Access Control skills and knowledge Behaviours of a Life & Security engineer Can-do attitude and will to succeed Empathetic and supportive Best practice delivery focused North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Radio Engineer Redditch, Worcestershire 30k - 40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital / Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring / integrating manufacturer equipment to interface with the customer environment in terms of Telephony / SIP / IT networks / IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson on (phone number removed) - Ref: 72408
Mar 28, 2024
Full time
IT Radio Engineer Redditch, Worcestershire 30k - 40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital / Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring / integrating manufacturer equipment to interface with the customer environment in terms of Telephony / SIP / IT networks / IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson on (phone number removed) - Ref: 72408
Job Description - Field Engineer L2 UK Our client is a global IT support Services provider, and they are seeking a Level 2 IT Field Engineer to work in and around the East London area. The ideal candidate woud have a license and have their own vehicle (petrol expenses and congestion charges paid) Responsibilities: Provide support for remote sites in and around the region. After hours on-call support for requested sites. Install, configure, and maintain complex hardware and software systems in the field . Develop and implement system maintenance procedures to ensure maximum uptime. Manage and monitor client networks and systems, including servers, routers, switches, and firewalls. Create and maintain documentation of hardware and software systems and procedures. Provide exceptional customer service to clients, ensuring their needs and concerns are addressed in a timely and professional manner. Act as a liaison between clients and vendors to ensure effective communication and resolution of issues. Provide support to other HPIT support teams as needed. LAN and Voice MACD knowledge/skills Maintain and update existing network infrastructure. This includes: Add connectivity between labs, offices and network equipment via copper and fibre Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels. Hardware Depot/ Hardware Recovery Centre support Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems. New PC setup, install, re-image and End-user data transfer. Incident management & resolution. Requirements Ability to manage schedule on multiple projects Vehicle and License. English & Local Language. At least 2-4 years of experience in a technical support or IT field engineering role. Proven practical work Experience in the role. Advance knowledge of Windows OS (Mac, Linux is a bonus). Excellent problem-solving skills, organisational and interpersonal skills. Willingness to travel to customers as required. CompTIA+ would be an advantage
Mar 28, 2024
Full time
Job Description - Field Engineer L2 UK Our client is a global IT support Services provider, and they are seeking a Level 2 IT Field Engineer to work in and around the East London area. The ideal candidate woud have a license and have their own vehicle (petrol expenses and congestion charges paid) Responsibilities: Provide support for remote sites in and around the region. After hours on-call support for requested sites. Install, configure, and maintain complex hardware and software systems in the field . Develop and implement system maintenance procedures to ensure maximum uptime. Manage and monitor client networks and systems, including servers, routers, switches, and firewalls. Create and maintain documentation of hardware and software systems and procedures. Provide exceptional customer service to clients, ensuring their needs and concerns are addressed in a timely and professional manner. Act as a liaison between clients and vendors to ensure effective communication and resolution of issues. Provide support to other HPIT support teams as needed. LAN and Voice MACD knowledge/skills Maintain and update existing network infrastructure. This includes: Add connectivity between labs, offices and network equipment via copper and fibre Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels. Hardware Depot/ Hardware Recovery Centre support Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems. New PC setup, install, re-image and End-user data transfer. Incident management & resolution. Requirements Ability to manage schedule on multiple projects Vehicle and License. English & Local Language. At least 2-4 years of experience in a technical support or IT field engineering role. Proven practical work Experience in the role. Advance knowledge of Windows OS (Mac, Linux is a bonus). Excellent problem-solving skills, organisational and interpersonal skills. Willingness to travel to customers as required. CompTIA+ would be an advantage
We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. The main purpose of the Specialist Technical Support Level 4 - Network Engineerrole is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police. To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment. The ideal candidate would have: Essential Skills: Routing and Switching Enterprise Firewalls VPN Load Balancing Web Proxies Remote Access Solutions Security Principles Desirable: Citrix NetScaler/ADC Zscaler Cloud e.g. MS Azure VMWare/Hyper-V SDWAN The Specialist Technical Support Level 4 - Network Engineer role is a hybrid role Full time position Permanent The salary includes a 5% market supplement (reviewed April annually) The closing date for this post is 12 noon on Thursday 4th April 2024 Why work for us? 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays Generous pension scheme Health and wellbeing, occupational health services, staff network and PAM assist. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Register for a Blue light card - over 15,000 discounts from large national retailers. To read more about the added benefits and rewards of working for West Mercia Police, please go to our website. We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on
Mar 28, 2024
Full time
We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. The main purpose of the Specialist Technical Support Level 4 - Network Engineerrole is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police. To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment. The ideal candidate would have: Essential Skills: Routing and Switching Enterprise Firewalls VPN Load Balancing Web Proxies Remote Access Solutions Security Principles Desirable: Citrix NetScaler/ADC Zscaler Cloud e.g. MS Azure VMWare/Hyper-V SDWAN The Specialist Technical Support Level 4 - Network Engineer role is a hybrid role Full time position Permanent The salary includes a 5% market supplement (reviewed April annually) The closing date for this post is 12 noon on Thursday 4th April 2024 Why work for us? 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays Generous pension scheme Health and wellbeing, occupational health services, staff network and PAM assist. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Register for a Blue light card - over 15,000 discounts from large national retailers. To read more about the added benefits and rewards of working for West Mercia Police, please go to our website. We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on
Harris Global are currently recruiting for a Network & Security Engineer to join our client on a permanent basis in their Epsom office 2 days a week. Key experience: Strong Windows Server, Active Directory, M365, Exchange online skills A very well organized and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results. Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management) Strong Azure or AWS Cloud computing skills. Working knowledge of voice platforms (eg, Teams, Twilio) Be able to work alone using own initiative and managing support calls to a high standard. Ability to apply ITIL processes to the provision of IT support. The ability to investigate and trouble-shoot a wide range of technical problems, including computer equipment, software, network and server faults. A methodical problem-solver with a desire and aptitude for learning new skills. Proven technical skill set that enables the job holder to investigate the wide range of potential problems that may occur in the supported environment, working independently wherever possible. Contribute to IT department's criteria of SLAs and other support targets. Capacity Building (advancement in knowledge, technology & training) Skills & Qualifications: Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus/Network-plus or equivalent qualifications covering computer servicing/maintenance and troubleshooting. IT Certification eg, ITIL, MCP, MCSA, VCP, etc. Credible knowledge/experience in Microsoft Windows Servers, Office 365, Exchange Online administration. Knowledge of networking TCP/IP, DHCP, DNS, VPN, Cisco Firewalls, Switches and Wireless Access Points. Experience of supporting Active Directory, Group policies. Working knowledge of cyber security systems including SIEM including web filtering, email filtering and anti-virus/security products. For more information, please apply now!
Mar 28, 2024
Full time
Harris Global are currently recruiting for a Network & Security Engineer to join our client on a permanent basis in their Epsom office 2 days a week. Key experience: Strong Windows Server, Active Directory, M365, Exchange online skills A very well organized and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results. Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management) Strong Azure or AWS Cloud computing skills. Working knowledge of voice platforms (eg, Teams, Twilio) Be able to work alone using own initiative and managing support calls to a high standard. Ability to apply ITIL processes to the provision of IT support. The ability to investigate and trouble-shoot a wide range of technical problems, including computer equipment, software, network and server faults. A methodical problem-solver with a desire and aptitude for learning new skills. Proven technical skill set that enables the job holder to investigate the wide range of potential problems that may occur in the supported environment, working independently wherever possible. Contribute to IT department's criteria of SLAs and other support targets. Capacity Building (advancement in knowledge, technology & training) Skills & Qualifications: Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus/Network-plus or equivalent qualifications covering computer servicing/maintenance and troubleshooting. IT Certification eg, ITIL, MCP, MCSA, VCP, etc. Credible knowledge/experience in Microsoft Windows Servers, Office 365, Exchange Online administration. Knowledge of networking TCP/IP, DHCP, DNS, VPN, Cisco Firewalls, Switches and Wireless Access Points. Experience of supporting Active Directory, Group policies. Working knowledge of cyber security systems including SIEM including web filtering, email filtering and anti-virus/security products. For more information, please apply now!
We re Atom The bank that's leading the fintech charge! Tech is at the heart of everything we do here at Atom. We ve rebuilt the bank, from our app to our banking platform, to make sure it s native and cloud-based. Thanks to this approach, we can develop new products and ship updates to customers rapidly. We have very little legacy, but that doesn t stop us looking for ways to improve. Speed and efficiency are always a priority, but we never compromise on security, usability, or reliability getting there. Could you be the next innovator to join us? What will your typical day look like? Different that s for sure Technology is at the heart of the business, and we have a world-leading Technology stack that enables us to offer the most efficient, user-friendly app-based bank. The Technology team has end to end responsibility for all aspects of our Technology, from architecting the future, engineering solutions, and design, implementation of security requirements across internal projects and security operations. As a Security Engineer at Atom bank, you ll play a key part in the next phase of our technology adaptation using Google Tech, you ll design, develop & deliver the security model of Atom bank s cloud environment ensuring that infrastructure, applications, and processes remain inline with various security standards, legal, regulatory, and industry best practice frameworks. The type of person we are looking for is proactive and passionate about making change and will embrace the challenge, whilst using your technical knowledge to guide and advise others in delivering business objectives. This includes collaborating with Engineering and Delivery teams to deliver secure solutions. You will: Identify security requirements and gaps in infrastructure, applications, and processes, and determine and implement appropriate controls Lead and develop processes for security operational tasks and tooling. E.g. SIEM, EDR, Vulnerability Management Scope, conduct and assess complex penetration testing Identifying security threats and converting this to a material impact. Manage and assess Security risk in accordance with regulatory requirements and industry best practice. Acquire and maintain knowledge of threat intelligence, industry trends, and relevant product offerings What do we need from you? Strong Security Engineering experience Security technology design Knowledge of cloud computing security Knowledge of Security Architecture & Security Design Tech would be advantageous Strong understanding of data and voice networks Good project management and consulting skills Excellent interpersonal skills with ability to build, develop and maintain relationships across all levels Strong attention to detail Confident, assertive, and pragmatic approach What you ll get from us? Flexible Hybrid & Remote working 4-day work week Annual Share Option performance-related Incredibly generous company pension scheme (maximum of 13% of Atom input candidate can put in more) All About Me fund: £200 per year to spend on personal development 22.5 days annual leave plus public holidays Private Medical Insurance for you and your full family Health Cash Plan expenses paid on Optical/Dental/other appointments/treatments Life Insurance 4 times annual salary Critical illness cover 1 x lump sum annual salary Electrical Vehicle Scheme
Mar 28, 2024
Full time
We re Atom The bank that's leading the fintech charge! Tech is at the heart of everything we do here at Atom. We ve rebuilt the bank, from our app to our banking platform, to make sure it s native and cloud-based. Thanks to this approach, we can develop new products and ship updates to customers rapidly. We have very little legacy, but that doesn t stop us looking for ways to improve. Speed and efficiency are always a priority, but we never compromise on security, usability, or reliability getting there. Could you be the next innovator to join us? What will your typical day look like? Different that s for sure Technology is at the heart of the business, and we have a world-leading Technology stack that enables us to offer the most efficient, user-friendly app-based bank. The Technology team has end to end responsibility for all aspects of our Technology, from architecting the future, engineering solutions, and design, implementation of security requirements across internal projects and security operations. As a Security Engineer at Atom bank, you ll play a key part in the next phase of our technology adaptation using Google Tech, you ll design, develop & deliver the security model of Atom bank s cloud environment ensuring that infrastructure, applications, and processes remain inline with various security standards, legal, regulatory, and industry best practice frameworks. The type of person we are looking for is proactive and passionate about making change and will embrace the challenge, whilst using your technical knowledge to guide and advise others in delivering business objectives. This includes collaborating with Engineering and Delivery teams to deliver secure solutions. You will: Identify security requirements and gaps in infrastructure, applications, and processes, and determine and implement appropriate controls Lead and develop processes for security operational tasks and tooling. E.g. SIEM, EDR, Vulnerability Management Scope, conduct and assess complex penetration testing Identifying security threats and converting this to a material impact. Manage and assess Security risk in accordance with regulatory requirements and industry best practice. Acquire and maintain knowledge of threat intelligence, industry trends, and relevant product offerings What do we need from you? Strong Security Engineering experience Security technology design Knowledge of cloud computing security Knowledge of Security Architecture & Security Design Tech would be advantageous Strong understanding of data and voice networks Good project management and consulting skills Excellent interpersonal skills with ability to build, develop and maintain relationships across all levels Strong attention to detail Confident, assertive, and pragmatic approach What you ll get from us? Flexible Hybrid & Remote working 4-day work week Annual Share Option performance-related Incredibly generous company pension scheme (maximum of 13% of Atom input candidate can put in more) All About Me fund: £200 per year to spend on personal development 22.5 days annual leave plus public holidays Private Medical Insurance for you and your full family Health Cash Plan expenses paid on Optical/Dental/other appointments/treatments Life Insurance 4 times annual salary Critical illness cover 1 x lump sum annual salary Electrical Vehicle Scheme
Senior Systems Administrator Location: St Neots (PE19 8YP), Cambridge Hours: Full-time, 40 hours a week. On-site. Your role Due to an internal promotion, we are looking for a Senior Systems Administrator with a strong interest in networking to join our internal IT Department. The IT department is the backbone of our business, supporting, advising, and guiding in every decision. The successful candidate will support a wide range of IT needs across the business, ranging from provisioning, implementing, and upgrading both physical and virtual servers, as well as networks to systematically fault-finding. This role also includes project management aspects within the form of delivering and managing long-term multi-phase projects from end to end. What we are looking for: Windows System Administration Networking Cloud platforms IT Security Knowledge Linux Systems Administration Hands-on hardware experience Scripting (PowerShell and/or Bash) programming skills What's in it for you? At Pico, we believe in providing you with a workplace where you can be yourself and work alongside amazing people to enjoy a varied and rewarding career. Enjoy flexible holidays, a chance to relax at one of our three holiday homes, and be part of our annual Profit-Related Pay (PRP) bonus! Embrace sustainability with our Electric Vehicle Salary Sacrifice Scheme and come along to our vibrant Summer and Christmas parties, to name just a few! Want to see the full benefits list? You will find free fruit and five varieties of bean-to-cup coffee in our offices. And if you are up for exploring, St Neots has a variety of shops and eateries to satisfy your cravings. At Pico, every voice is heard, and you will be valued as an essential part of our team. Join us on this exciting journey where appreciation and opportunity await you. Are you ready to join the team? If you are as excited as we are, hit the apply button below, and let's get your next chapter started. For any queries, reach out to Joe Tilley. We cannot wait to welcome you on board!
Mar 28, 2024
Full time
Senior Systems Administrator Location: St Neots (PE19 8YP), Cambridge Hours: Full-time, 40 hours a week. On-site. Your role Due to an internal promotion, we are looking for a Senior Systems Administrator with a strong interest in networking to join our internal IT Department. The IT department is the backbone of our business, supporting, advising, and guiding in every decision. The successful candidate will support a wide range of IT needs across the business, ranging from provisioning, implementing, and upgrading both physical and virtual servers, as well as networks to systematically fault-finding. This role also includes project management aspects within the form of delivering and managing long-term multi-phase projects from end to end. What we are looking for: Windows System Administration Networking Cloud platforms IT Security Knowledge Linux Systems Administration Hands-on hardware experience Scripting (PowerShell and/or Bash) programming skills What's in it for you? At Pico, we believe in providing you with a workplace where you can be yourself and work alongside amazing people to enjoy a varied and rewarding career. Enjoy flexible holidays, a chance to relax at one of our three holiday homes, and be part of our annual Profit-Related Pay (PRP) bonus! Embrace sustainability with our Electric Vehicle Salary Sacrifice Scheme and come along to our vibrant Summer and Christmas parties, to name just a few! Want to see the full benefits list? You will find free fruit and five varieties of bean-to-cup coffee in our offices. And if you are up for exploring, St Neots has a variety of shops and eateries to satisfy your cravings. At Pico, every voice is heard, and you will be valued as an essential part of our team. Join us on this exciting journey where appreciation and opportunity await you. Are you ready to join the team? If you are as excited as we are, hit the apply button below, and let's get your next chapter started. For any queries, reach out to Joe Tilley. We cannot wait to welcome you on board!
Granite Recruitment and Consulting Limited
Tewkesbury, Gloucestershire
Network Engineer - Tewkesbury / work from home hybrid £45,000 - £60,000 + bonus + private healthcare + 10% pension A great opportunity for a Network Engineer to join a hugely exciting and rapidly growing cyber security business in Tewkesbury, who have a focus on training and personal development. The role will be joining a friendly team who are working across a range of projects and services that help to deliver secure communications capabilities for their clients. They are open to candidates at a range of levels, all of which will help to design, build and integrate remote and mobile secure communications systems. Senior Network Engineers will also help to support and mentor more junior engineers. Ideally you will have some experience across the following: Experience in network / gateway environments Mentoring of junior engineers & ability to lead projects (at a senior level) Voice and data network technologies: MPLS/VPLS, BGP, SIP, TLS Experience with Cisco and Juniper devices CCNA qualification or above The role will require you to undergo Security Clearance, although prior clearance isn't required as this can be done after starting. A relaxed and flexible working culture is promoted; casual dress, flexible working hours, a collaborative approach, pool table and an office bar. There is a real emphasis on training, self-development and progression. Some of the other benefits include: Pension matched up to 10% 25 days holiday with buy/sell options Bonus scheme 2.30 Friday finish Private healthcare Potential to work a 9 day fortnight Based in Tewkesbury, the role is easily commutable from Cheltenham, Gloucester, Worcester & Stroud, plus they have a number of people commuting in from Bristol. The office is based just off the M5 and there is free parking on-site. The company operate a hybrid working environment, with 3 days in the office and 2 days work from home.
Mar 28, 2024
Full time
Network Engineer - Tewkesbury / work from home hybrid £45,000 - £60,000 + bonus + private healthcare + 10% pension A great opportunity for a Network Engineer to join a hugely exciting and rapidly growing cyber security business in Tewkesbury, who have a focus on training and personal development. The role will be joining a friendly team who are working across a range of projects and services that help to deliver secure communications capabilities for their clients. They are open to candidates at a range of levels, all of which will help to design, build and integrate remote and mobile secure communications systems. Senior Network Engineers will also help to support and mentor more junior engineers. Ideally you will have some experience across the following: Experience in network / gateway environments Mentoring of junior engineers & ability to lead projects (at a senior level) Voice and data network technologies: MPLS/VPLS, BGP, SIP, TLS Experience with Cisco and Juniper devices CCNA qualification or above The role will require you to undergo Security Clearance, although prior clearance isn't required as this can be done after starting. A relaxed and flexible working culture is promoted; casual dress, flexible working hours, a collaborative approach, pool table and an office bar. There is a real emphasis on training, self-development and progression. Some of the other benefits include: Pension matched up to 10% 25 days holiday with buy/sell options Bonus scheme 2.30 Friday finish Private healthcare Potential to work a 9 day fortnight Based in Tewkesbury, the role is easily commutable from Cheltenham, Gloucester, Worcester & Stroud, plus they have a number of people commuting in from Bristol. The office is based just off the M5 and there is free parking on-site. The company operate a hybrid working environment, with 3 days in the office and 2 days work from home.
IT Support Engineer Wimbledon £35,000 - £38,000 Permanent Full Time Office based Mon-Fri 8.30- 5.30 Benefits Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals Maintain a high degree of customer service for all support queries and adhere to IT service management principles Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor Mixture of desk side, remote and 'the bar' support sessions Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: IT Infrastructure and Telecoms Maintenance and Development - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Network Administration Experience Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Mar 28, 2024
Full time
IT Support Engineer Wimbledon £35,000 - £38,000 Permanent Full Time Office based Mon-Fri 8.30- 5.30 Benefits Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals Maintain a high degree of customer service for all support queries and adhere to IT service management principles Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor Mixture of desk side, remote and 'the bar' support sessions Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: IT Infrastructure and Telecoms Maintenance and Development - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Network Administration Experience Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Our client islooking for a highly motivated, passionate and innovative technologist to join their team as a Solution Architect within their Telecoms practice.The successful candidate will be responsible for the end to end architecture and technical delivery of Big Data and analytics solutions delivered to mobile and fixed line telecoms clients, delivered using their best-in-class products The company They are a dynamic and exciting company that started up 5 years ago. They have some of the largest names in Telecoms as their clients and they continue to innovate with their products - not only to keep them ahead of their competition but to create industry best and technology direction, as well as thought leadership. They specialise and are a leader in Big Data, Analytics, and Machine Learning, with award-winning solutions that transform their clients' operations. The company continues to grow, and this role represents an excellent opportunity to join a successful and ambitious team that strives to over achieve. About You You will need to be a self starter, committed to delivering high quality solutions to their demanding customers, dealing with a range of technical and commercial stakeholders and a technology obsessive - keeping abreast of and evaluating relevant new technologies.It goes without sayingthatgreat interpersonal, written and oral communication skills are a must.The A willingness to take ownership of solutions, issues and see them through to conclusion is required. The successful candidate will possess the following skills: Essential Batchelor's degree in Computer Science, Electrical Engineering, Computer Engineering or related/equivalent At least 10 years' experience in a technical solution/architect role with exposure to telco and analytics, in both vendor/operator environments Solid knowledge and experience of ETL, Data Integration and Data Warehousing concepts Demonstrable experience of leading and delivering large complexprojects covering a range of technologies, domains and functions Experience of developing and maintaining architectural and design documentation (HLD, LLD, etc) Extensive experience of requirements analysis and development of these into technical solutions Knowledge of telecoms signalling protocols covering mobile RAN, Packet/Voice Core Strong analytical capabilities Linux experience A creative and analytical approach to problem solving Ability to work in a pressurised, fast passed and agile environment Highly desirable Knowledge of fixed line networks Solid knowledge of database systems and query tools KPI design and implementation Understanding of data science, machine learning and AI concepts Experience of delivering projects in on-Premise and Cloud environments Knowledge of containerisation technologies (eg Kubernetes, Docker) Knowledge of some or all of the following technologies - Hadoop, Kafka, MapReduce, Hive, Redis, MongoDB, Elastic Knowledge of RDBMS and NoSQL architecturesand platforms Experience of data visualisation tools (eg Kibana, Tableau) TCP/P and networking knowledge Development experience (eg Python, Spark, Java, R, SQL etc) Notes All candidates must be able to travel abroad at short notice, once international travel restrictions have eased sufficiently. Hours are 9:00 am to 5:30 pm, Monday to Friday, with an hour for lunch. However, it is important to keep in mind that this is an international business and therefore many time zones are involved and flexibility in working hours is a key requirement. Salaries offered will be dependent on qualifications and experience. Annual leave is 25 days. The company provides a Death in Service benefit and pension scheme. Our client is an equal opportunities employer. Please ignore the salary stated as it is negotiable.
Mar 28, 2024
Full time
Our client islooking for a highly motivated, passionate and innovative technologist to join their team as a Solution Architect within their Telecoms practice.The successful candidate will be responsible for the end to end architecture and technical delivery of Big Data and analytics solutions delivered to mobile and fixed line telecoms clients, delivered using their best-in-class products The company They are a dynamic and exciting company that started up 5 years ago. They have some of the largest names in Telecoms as their clients and they continue to innovate with their products - not only to keep them ahead of their competition but to create industry best and technology direction, as well as thought leadership. They specialise and are a leader in Big Data, Analytics, and Machine Learning, with award-winning solutions that transform their clients' operations. The company continues to grow, and this role represents an excellent opportunity to join a successful and ambitious team that strives to over achieve. About You You will need to be a self starter, committed to delivering high quality solutions to their demanding customers, dealing with a range of technical and commercial stakeholders and a technology obsessive - keeping abreast of and evaluating relevant new technologies.It goes without sayingthatgreat interpersonal, written and oral communication skills are a must.The A willingness to take ownership of solutions, issues and see them through to conclusion is required. The successful candidate will possess the following skills: Essential Batchelor's degree in Computer Science, Electrical Engineering, Computer Engineering or related/equivalent At least 10 years' experience in a technical solution/architect role with exposure to telco and analytics, in both vendor/operator environments Solid knowledge and experience of ETL, Data Integration and Data Warehousing concepts Demonstrable experience of leading and delivering large complexprojects covering a range of technologies, domains and functions Experience of developing and maintaining architectural and design documentation (HLD, LLD, etc) Extensive experience of requirements analysis and development of these into technical solutions Knowledge of telecoms signalling protocols covering mobile RAN, Packet/Voice Core Strong analytical capabilities Linux experience A creative and analytical approach to problem solving Ability to work in a pressurised, fast passed and agile environment Highly desirable Knowledge of fixed line networks Solid knowledge of database systems and query tools KPI design and implementation Understanding of data science, machine learning and AI concepts Experience of delivering projects in on-Premise and Cloud environments Knowledge of containerisation technologies (eg Kubernetes, Docker) Knowledge of some or all of the following technologies - Hadoop, Kafka, MapReduce, Hive, Redis, MongoDB, Elastic Knowledge of RDBMS and NoSQL architecturesand platforms Experience of data visualisation tools (eg Kibana, Tableau) TCP/P and networking knowledge Development experience (eg Python, Spark, Java, R, SQL etc) Notes All candidates must be able to travel abroad at short notice, once international travel restrictions have eased sufficiently. Hours are 9:00 am to 5:30 pm, Monday to Friday, with an hour for lunch. However, it is important to keep in mind that this is an international business and therefore many time zones are involved and flexibility in working hours is a key requirement. Salaries offered will be dependent on qualifications and experience. Annual leave is 25 days. The company provides a Death in Service benefit and pension scheme. Our client is an equal opportunities employer. Please ignore the salary stated as it is negotiable.
Software Engineer (Senior to Lead) 85- 100k per annum South West London (4 days a week office based) Our new client is on a mission to power private equity. Today, there is no purpose-built tech in place to power the world of private equity. Deal making is manual, chaotic and backward. This is a SaaS platform that puts an end to these outdated practices, setting a new collaboration standard in the industry. The company is built by PE, for PE. Founded by experienced professionals from within the industry, our products sit at the intersection of SaaS, fintech and legaltech. They have an ambitious, multi-product roadmap. The first product went live in 2023. It allows private equity professionals to easily on board and maintain investment programmes. Following strong commercial traction from leading industry players, we are looking for an ambitious individual, with proven software engineering skills and experience working for a high growth software company. The role presents an exciting opportunity to build and deliver new innovation to a fast-moving industry. Who you are 5+ years of experience as a senior software engineer. Interested in working in small and elite team with aspirations to lead a team/division. Based in London and willing to collaborate in person with our team on a regular basis (4-5 days per week initially). We believe in the power of collaborating from the same location. Interested in FinTech and SaaS, ideally private equity . Opinionated and passionate . We like people who have strong opinions about their work. Value simplicity above over engineering. Enjoys new challenges and new areas of working. Works cleanly with a value of writing collaborative code first. What the job involves You will be joining the development team and shipping new features while maintaining high standards in code quality You will work in a small team where we focus on quality over quantity and excellence over speed You will have a voice to work with other senior developers on technical choices. We run a meritocracy where all can be heard and the best ideas win out We will explore areas including graph theory and visualisation, document parsing with machine learning and instrument calculations Desirable skills You have a strong background in TypeScript . You possess solid knowledge of Node.js, React.js. Experience with GraphQL, MongoDB preferred. DevOps or SecOps experience valued. Comfortable with working in a team environment. e.g Pair programming . Very strong communication , influencing and presentation skills, with a deep sense of personal excellence and accountability. High EQ and interpersonal skills , with an ability to read and respond to complex and challenging situations International experience and knowledge; cultural sensitivity and ability to work across multiple markets / cultures Positive, mature approach to problem solving Team player with a desire and ability to function in a fun, flexible, changing environment London-based position with flexible work arrangements possible and likely need for travel. Everybody is welcome Diversity and Inclusion Statement. PCR Digital At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you. We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Mar 28, 2024
Full time
Software Engineer (Senior to Lead) 85- 100k per annum South West London (4 days a week office based) Our new client is on a mission to power private equity. Today, there is no purpose-built tech in place to power the world of private equity. Deal making is manual, chaotic and backward. This is a SaaS platform that puts an end to these outdated practices, setting a new collaboration standard in the industry. The company is built by PE, for PE. Founded by experienced professionals from within the industry, our products sit at the intersection of SaaS, fintech and legaltech. They have an ambitious, multi-product roadmap. The first product went live in 2023. It allows private equity professionals to easily on board and maintain investment programmes. Following strong commercial traction from leading industry players, we are looking for an ambitious individual, with proven software engineering skills and experience working for a high growth software company. The role presents an exciting opportunity to build and deliver new innovation to a fast-moving industry. Who you are 5+ years of experience as a senior software engineer. Interested in working in small and elite team with aspirations to lead a team/division. Based in London and willing to collaborate in person with our team on a regular basis (4-5 days per week initially). We believe in the power of collaborating from the same location. Interested in FinTech and SaaS, ideally private equity . Opinionated and passionate . We like people who have strong opinions about their work. Value simplicity above over engineering. Enjoys new challenges and new areas of working. Works cleanly with a value of writing collaborative code first. What the job involves You will be joining the development team and shipping new features while maintaining high standards in code quality You will work in a small team where we focus on quality over quantity and excellence over speed You will have a voice to work with other senior developers on technical choices. We run a meritocracy where all can be heard and the best ideas win out We will explore areas including graph theory and visualisation, document parsing with machine learning and instrument calculations Desirable skills You have a strong background in TypeScript . You possess solid knowledge of Node.js, React.js. Experience with GraphQL, MongoDB preferred. DevOps or SecOps experience valued. Comfortable with working in a team environment. e.g Pair programming . Very strong communication , influencing and presentation skills, with a deep sense of personal excellence and accountability. High EQ and interpersonal skills , with an ability to read and respond to complex and challenging situations International experience and knowledge; cultural sensitivity and ability to work across multiple markets / cultures Positive, mature approach to problem solving Team player with a desire and ability to function in a fun, flexible, changing environment London-based position with flexible work arrangements possible and likely need for travel. Everybody is welcome Diversity and Inclusion Statement. PCR Digital At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you. We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Network Engineer - Tewkesbury / work from home hybrid 45,000 - 60,000 + bonus + private healthcare + 10% pension A great opportunity for a Network Engineer to join a hugely exciting and rapidly growing cyber security business in Tewkesbury, who have a focus on training and personal development. The role will be joining a friendly team who are working across a range of projects and services that help to deliver secure communications capabilities for their clients. They are open to candidates at a range of levels, all of which will help to design, build and integrate remote and mobile secure communications systems. Senior Network Engineers will also help to support and mentor more junior engineers. Ideally you will have some experience across the following: Experience in network / gateway environments Mentoring of junior engineers & ability to lead projects (at a senior level) Voice and data network technologies: MPLS/VPLS, BGP, SIP, TLS Experience with Cisco and Juniper devices CCNA qualification or above The role will require you to undergo Security Clearance, although prior clearance isn't required as this can be done after starting. A relaxed and flexible working culture is promoted; casual dress, flexible working hours, a collaborative approach, pool table and an office bar. There is a real emphasis on training, self-development and progression. Some of the other benefits include: Pension matched up to 10% 25 days holiday with buy/sell options Bonus scheme 2.30 Friday finish Private healthcare Potential to work a 9 day fortnight Based in Tewkesbury, the role is easily commutable from Cheltenham, Gloucester, Worcester & Stroud, plus they have a number of people commuting in from Bristol. The office is based just off the M5 and there is free parking on-site. The company operate a hybrid working environment, with 3 days in the office and 2 days work from home.
Mar 28, 2024
Full time
Network Engineer - Tewkesbury / work from home hybrid 45,000 - 60,000 + bonus + private healthcare + 10% pension A great opportunity for a Network Engineer to join a hugely exciting and rapidly growing cyber security business in Tewkesbury, who have a focus on training and personal development. The role will be joining a friendly team who are working across a range of projects and services that help to deliver secure communications capabilities for their clients. They are open to candidates at a range of levels, all of which will help to design, build and integrate remote and mobile secure communications systems. Senior Network Engineers will also help to support and mentor more junior engineers. Ideally you will have some experience across the following: Experience in network / gateway environments Mentoring of junior engineers & ability to lead projects (at a senior level) Voice and data network technologies: MPLS/VPLS, BGP, SIP, TLS Experience with Cisco and Juniper devices CCNA qualification or above The role will require you to undergo Security Clearance, although prior clearance isn't required as this can be done after starting. A relaxed and flexible working culture is promoted; casual dress, flexible working hours, a collaborative approach, pool table and an office bar. There is a real emphasis on training, self-development and progression. Some of the other benefits include: Pension matched up to 10% 25 days holiday with buy/sell options Bonus scheme 2.30 Friday finish Private healthcare Potential to work a 9 day fortnight Based in Tewkesbury, the role is easily commutable from Cheltenham, Gloucester, Worcester & Stroud, plus they have a number of people commuting in from Bristol. The office is based just off the M5 and there is free parking on-site. The company operate a hybrid working environment, with 3 days in the office and 2 days work from home.
Job Title: IT Support Engineer Location: Wimbledon, Putney, Fulham, Clapham, Kingston, Surbiton, New Malden, Weybridge, Raynes Park, Tooting Salary: upto £38,000 + Benefits + Bonus IMMEDIATE INTERVIEWS Evolve Recruitment are seeking to recruit a proactive, self-motivated and dilient IT Support/technical Engineer to join an established, dynamic company. The role will be varied and challenging; you will be required to provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. The role will involved working in beautiful offices Monday - Friday near a mainline station. Key Responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Mixture of desk side, remote and "TechBar" support sessions Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Record, prioritise, track and monitor support requests within the provided service desk tools to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support / MSP or third-party vendor. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Skills & Experience: Sound applied and theoretical knowledge of: Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Desirable Skills/Knowledge: Educated up to degree level or equivalent in computing CompTIA / MTA / MCP / MCSA or equivalents Supporting Graphics Applications - Autodesk / Adobe / Sketchup etc. Dell, Server knowledge Windows Server, 2016 / 2019 administration, Local Active Directory Microsoft Exchange / Exchange Online VMware ESXi, ESX, vSphere 7.x Understanding of Backup/Disaster Recovery Local and wide area networking and configuration of switch / router / firewall Cisco Meraki • 4G/5G Routers / WiFi coverage mapping Powershell Service Desk / ITSM tools & management • Experience in working with an MSP Personal Qualities & Skills required Proven 1.5 - 3 years experience within a similar role. Attention to detail and accuracy Excellent problem-solving skills Provision of excellent customer service Understands the importance of confidentiality and ensure that confidentiality is maintained Able to prioritise workload and manage conflicting demands. Ability to work independently within guidelines Documentation skills Training skills Ability to analyse data and provide recommendations Strong influencer Change management (moves and changes) skills Eager to learn Strong interpersonal and communication skills, both oral and written Highly motivated self-starter, able to work on own initiative with minimum supervision Patient, calm and customer-oriented approach Committed to self-development Team player You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Mar 28, 2024
Full time
Job Title: IT Support Engineer Location: Wimbledon, Putney, Fulham, Clapham, Kingston, Surbiton, New Malden, Weybridge, Raynes Park, Tooting Salary: upto £38,000 + Benefits + Bonus IMMEDIATE INTERVIEWS Evolve Recruitment are seeking to recruit a proactive, self-motivated and dilient IT Support/technical Engineer to join an established, dynamic company. The role will be varied and challenging; you will be required to provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. The role will involved working in beautiful offices Monday - Friday near a mainline station. Key Responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Mixture of desk side, remote and "TechBar" support sessions Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Record, prioritise, track and monitor support requests within the provided service desk tools to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support / MSP or third-party vendor. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Skills & Experience: Sound applied and theoretical knowledge of: Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Desirable Skills/Knowledge: Educated up to degree level or equivalent in computing CompTIA / MTA / MCP / MCSA or equivalents Supporting Graphics Applications - Autodesk / Adobe / Sketchup etc. Dell, Server knowledge Windows Server, 2016 / 2019 administration, Local Active Directory Microsoft Exchange / Exchange Online VMware ESXi, ESX, vSphere 7.x Understanding of Backup/Disaster Recovery Local and wide area networking and configuration of switch / router / firewall Cisco Meraki • 4G/5G Routers / WiFi coverage mapping Powershell Service Desk / ITSM tools & management • Experience in working with an MSP Personal Qualities & Skills required Proven 1.5 - 3 years experience within a similar role. Attention to detail and accuracy Excellent problem-solving skills Provision of excellent customer service Understands the importance of confidentiality and ensure that confidentiality is maintained Able to prioritise workload and manage conflicting demands. Ability to work independently within guidelines Documentation skills Training skills Ability to analyse data and provide recommendations Strong influencer Change management (moves and changes) skills Eager to learn Strong interpersonal and communication skills, both oral and written Highly motivated self-starter, able to work on own initiative with minimum supervision Patient, calm and customer-oriented approach Committed to self-development Team player You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Network Engineer - 2nd/3rd Line - CCNA (Valid) - Hybrid Working - London - £50k - £55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.
Mar 28, 2024
Full time
Network Engineer - 2nd/3rd Line - CCNA (Valid) - Hybrid Working - London - £50k - £55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.
Network Engineer - 2nd/3rd Line - Valid CCNA - Hybrid Working - London - 50k - 55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.
Mar 28, 2024
Full time
Network Engineer - 2nd/3rd Line - Valid CCNA - Hybrid Working - London - 50k - 55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.