Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
1st Line IT Support Engineer - Hertford - MSP Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K Car allowance of £2.5K 25 days annual leave + bank holiday Company pension scheme Private healthcare Business milage for onsite when required Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hertford, Hertfordshire, Steveage, Welwym, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 28, 2024
Full time
1st Line IT Support Engineer - Hertford - MSP Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K Car allowance of £2.5K 25 days annual leave + bank holiday Company pension scheme Private healthcare Business milage for onsite when required Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hertford, Hertfordshire, Steveage, Welwym, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 28, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Sterling Recruitment Solutions
Bickenhill, West Midlands
Service Desk Analyst Solihull / Birmingham Busness Park Our client, a leading global freight forwarder based near Solihull is now seeking an experienced Service Desk Analyst to join their existing support team. Introduction To primarily provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly. The department works in an ITIL based service desk environment answering calls, fixing and escalating faults for on-site and remote users. Team responsibilities include troubleshooting issues through to resolution, configuring devices, installing new software and monitoring / maintaining existing systems. Responsibilities As a Service Desk Analyst you will: Provide 1st Line Support - logging incidents into the service desk system. Provide additional 2nd Line Support in areas of more knowledge / expertise. Cover 1st Line Support when team members are unavailable to do so. Escalate any incidents and requests as required, communicating closely with the 1st Line Analysts, Service Desk Team Deploy and maintain software and hardware as directed, including patches/hotfixes. Provide MFD printer / scanner troubleshooting & management. Update documentation areas e.g. Asset Register, Stock Control, Wiki knowledge base. Maintain active directory / exchange user accounts and relevant file security permissions. Assist with backup management, data retrieval, either onsite or cloud based. Provide administrative support to the back office and bespoke systems where required. To maintain a high degree of customer service for all support queries, and adhere to all Service Level Agreements. To work on occasional implementation projects for new software and hardware technologies where required. Provide out of hours cover (phone provided) on a rota basis, and perform remote maintenance out of hours. Requirements The analyst should be familiar with the majority of the following skill sets: Windows 10, Windows Server 2008/2012,2016 and 2019 Remote Desktop/Terminal services environments. Microsoft Office 2016 and Microsoft Office 365 including Outlook client setup and troubleshooting. Working Knowledge of VMware virtualisation environments. Working Knowledge of Microsoft Azure environment. Understanding of TCP/IP Networking and experience with DHCP, DNS and VPN's / Firewalls (ideally Sophos). Experience of HP MSA SAN. Creating and maintaining technical documentation preferably in Wiki based software. ITIL philosophy and standards / have experience of working to Service Level Agreements. Experience of working in a front-line technical IT support environment.
Mar 22, 2024
Full time
Service Desk Analyst Solihull / Birmingham Busness Park Our client, a leading global freight forwarder based near Solihull is now seeking an experienced Service Desk Analyst to join their existing support team. Introduction To primarily provide 1st and 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly. The department works in an ITIL based service desk environment answering calls, fixing and escalating faults for on-site and remote users. Team responsibilities include troubleshooting issues through to resolution, configuring devices, installing new software and monitoring / maintaining existing systems. Responsibilities As a Service Desk Analyst you will: Provide 1st Line Support - logging incidents into the service desk system. Provide additional 2nd Line Support in areas of more knowledge / expertise. Cover 1st Line Support when team members are unavailable to do so. Escalate any incidents and requests as required, communicating closely with the 1st Line Analysts, Service Desk Team Deploy and maintain software and hardware as directed, including patches/hotfixes. Provide MFD printer / scanner troubleshooting & management. Update documentation areas e.g. Asset Register, Stock Control, Wiki knowledge base. Maintain active directory / exchange user accounts and relevant file security permissions. Assist with backup management, data retrieval, either onsite or cloud based. Provide administrative support to the back office and bespoke systems where required. To maintain a high degree of customer service for all support queries, and adhere to all Service Level Agreements. To work on occasional implementation projects for new software and hardware technologies where required. Provide out of hours cover (phone provided) on a rota basis, and perform remote maintenance out of hours. Requirements The analyst should be familiar with the majority of the following skill sets: Windows 10, Windows Server 2008/2012,2016 and 2019 Remote Desktop/Terminal services environments. Microsoft Office 2016 and Microsoft Office 365 including Outlook client setup and troubleshooting. Working Knowledge of VMware virtualisation environments. Working Knowledge of Microsoft Azure environment. Understanding of TCP/IP Networking and experience with DHCP, DNS and VPN's / Firewalls (ideally Sophos). Experience of HP MSA SAN. Creating and maintaining technical documentation preferably in Wiki based software. ITIL philosophy and standards / have experience of working to Service Level Agreements. Experience of working in a front-line technical IT support environment.
Job Title: 1st Line Support Analyst Sector: Managed IT Service Provider (MSP) Salary: 24,000 + Excellent Benefits Package & Training Location: Central London / Hybrid Overview An award-winning MSP based in Central London is looking for an enthusiastic 1st Line Support Analyst to join the team. This role provides the opportunity to be involved in 1st and 2nd line user support as well as assisting with an exciting range of projects. Job Summary The Support role will be responsible of providing technical support across the company. You will be working across the service desk being the first point of contact with general IT support functions with potential exposure to project work too. Role Responsibilities: First point of contact for all IT related issues via the ticketing system Office 365 Support and Administration Azure and local Active Directory - users, passwords, account creation Hardware and Audio Visual Set ups and support Maintain both Windows and Mac devices Onboarding / Offboarding VPNs - support Escalations to 2nd and 3rd line Assist with an exciting variety of projects Administration tasks through Teams and SharePoint Tech Skills Required: Active Directory Azure Office 365 or Exchange Online MDM - Intune / SCCM / JAMF Hardware SharePoint Team / OneDrive Virtual Servers via Hyper-V or VMware Basic Networking knowledge Package / Benefits 24,000 Starting Salary 25 Days Annual Leave 8 Bank Holidays Pension & More In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 22, 2024
Full time
Job Title: 1st Line Support Analyst Sector: Managed IT Service Provider (MSP) Salary: 24,000 + Excellent Benefits Package & Training Location: Central London / Hybrid Overview An award-winning MSP based in Central London is looking for an enthusiastic 1st Line Support Analyst to join the team. This role provides the opportunity to be involved in 1st and 2nd line user support as well as assisting with an exciting range of projects. Job Summary The Support role will be responsible of providing technical support across the company. You will be working across the service desk being the first point of contact with general IT support functions with potential exposure to project work too. Role Responsibilities: First point of contact for all IT related issues via the ticketing system Office 365 Support and Administration Azure and local Active Directory - users, passwords, account creation Hardware and Audio Visual Set ups and support Maintain both Windows and Mac devices Onboarding / Offboarding VPNs - support Escalations to 2nd and 3rd line Assist with an exciting variety of projects Administration tasks through Teams and SharePoint Tech Skills Required: Active Directory Azure Office 365 or Exchange Online MDM - Intune / SCCM / JAMF Hardware SharePoint Team / OneDrive Virtual Servers via Hyper-V or VMware Basic Networking knowledge Package / Benefits 24,000 Starting Salary 25 Days Annual Leave 8 Bank Holidays Pension & More In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Feb 05, 2022
Full time
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
IT Support Analyst needed by this large professional services business in their Preston Office. Working as 1st / 2nd Line Support they are looking for someone with a solid background in a busy IT support environment, resolving issues when appropriate and escalating when needed. Technically, the right IT Support Analyst will have a good mix of experience with Windows Server, Active Directory, Office 365 and Windows 10. Any experience with VMware or Exchange would be advantageous. On a personal level, great communication skills are a must as is a real passion for delivering a first-class IT service. This company have invested heavily in creating a working environment of which they are rightly proud, they are committed to personal development and have an environment which allows their people to make a real contribution to the business whilst maintaining a very positive work / life balance. To discuss the role in more detail, please contact Richard Morgan at Remit Resources
Feb 05, 2022
Full time
IT Support Analyst needed by this large professional services business in their Preston Office. Working as 1st / 2nd Line Support they are looking for someone with a solid background in a busy IT support environment, resolving issues when appropriate and escalating when needed. Technically, the right IT Support Analyst will have a good mix of experience with Windows Server, Active Directory, Office 365 and Windows 10. Any experience with VMware or Exchange would be advantageous. On a personal level, great communication skills are a must as is a real passion for delivering a first-class IT service. This company have invested heavily in creating a working environment of which they are rightly proud, they are committed to personal development and have an environment which allows their people to make a real contribution to the business whilst maintaining a very positive work / life balance. To discuss the role in more detail, please contact Richard Morgan at Remit Resources
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
Oct 07, 2021
Seasonal
Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire. The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution. Junior System Support Analyst Duties: Serving as the first point of contact for IT support within the organization Logging, prioritizing, and processing support calls through the internal helpdesk Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems Planning and undertaking scheduled maintenance, patching and upgrades Setup and ongoing admin of user accounts and security access Investigating, diagnosing, and resolving software and hardware faults Maintaining and updating technical documentation regularly Stock management and asset control of all IT hardware Proactive monitoring of systems for alerts Ongoing maintenance of system backups. Junior System Support Analyst Requirements: Good problem solving/troubleshooting skills Strong interpersonal and communications skills, both written and verbal Excellent customer service skills Ability to provide advice to non-technical aware end users Organized with good time management skills A 'can do' attitude to challenging issues Excellent planning, organizational and administrative skills Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange Knowledge of network infrastructure including TCP/IP A minimum of 2-3 years proven experience in an IT support role (1st/2ndline) Desirable: Experience administering Microsoft server environments (2012 R2, 2016, 2019) Knowledge of VMWare Knowledge of Veeam Backup and replication software A Solid understanding of advanced networking, including VPNs and VLANS Exposure to MS Azure. About the Company: Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty. They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda. If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application
Oct 29, 2018
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application
Excellent opportunity for a current 1st Line Support Analyst or recent IT Graduate to join a high quality IT / Tech company. If you are looking for a role that is not purely "ticket munching" where you get the opportunity to get involved in 2nd & 3rd Line Support and project work once you feel comfortable then this will offer you that. Great opportunity to work with a highly skilled supportive team who will provide you with the mentoring and training you require to fast track your IT career.
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
Skills profile - not all essential but a good spread of the following:
Troubleshooting skills, as well as simple installation of Microsoft desktop operating
systems – Windows XP through to Windows 10
Troubleshooting skills, as well as simple installation of Microsoft server operating systems
(2008/2012/2016)
Troubleshooting skills, as well as installation of Microsoft Office products
Understanding and basic administration of users and computers in Microsoft Active
Directory
Troubleshooting skills, as well as installation of Anti-Virus – Anti-Malware products
PC & Server hardware commissioning
PC hardware troubleshooting
Advantageous skills:
Experience with administering Microsoft SQL products (2008 through to 2017)
Experience with administering Microsoft Exchange Server products (2010/2013/2016)
Experience with administering Microsoft Office 365 services
Use of ITIL compliant service desk
Basic Linux skills
VMware / Hyper-V experience
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Oct 29, 2018
Excellent opportunity for a current 1st Line Support Analyst or recent IT Graduate to join a high quality IT / Tech company. If you are looking for a role that is not purely "ticket munching" where you get the opportunity to get involved in 2nd & 3rd Line Support and project work once you feel comfortable then this will offer you that. Great opportunity to work with a highly skilled supportive team who will provide you with the mentoring and training you require to fast track your IT career.
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
Skills profile - not all essential but a good spread of the following:
Troubleshooting skills, as well as simple installation of Microsoft desktop operating
systems – Windows XP through to Windows 10
Troubleshooting skills, as well as simple installation of Microsoft server operating systems
(2008/2012/2016)
Troubleshooting skills, as well as installation of Microsoft Office products
Understanding and basic administration of users and computers in Microsoft Active
Directory
Troubleshooting skills, as well as installation of Anti-Virus – Anti-Malware products
PC & Server hardware commissioning
PC hardware troubleshooting
Advantageous skills:
Experience with administering Microsoft SQL products (2008 through to 2017)
Experience with administering Microsoft Exchange Server products (2010/2013/2016)
Experience with administering Microsoft Office 365 services
Use of ITIL compliant service desk
Basic Linux skills
VMware / Hyper-V experience
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Excellent opportunity for a current 1st Line Support Analyst or recent IT Graduate to join a high quality IT / Tech company. If you are looking for a role that is not purely "ticket munching" where you get the opportunity to get involved in 2nd & 3rd Line Support and project work once you feel comfortable then this will offer you that. Great opportunity to work with a highly skilled supportive team who will provide you with the mentoring and training you require to fast track your IT career.
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
Skills profile - not all essential but a good spread of the following:
Troubleshooting skills, as well as simple installation of Microsoft desktop operating
systems – Windows XP through to Windows 10
Troubleshooting skills, as well as simple installation of Microsoft server operating systems
(2008/2012/2016)
Troubleshooting skills, as well as installation of Microsoft Office products
Understanding and basic administration of users and computers in Microsoft Active
Directory
Troubleshooting skills, as well as installation of Anti-Virus – Anti-Malware products
PC & Server hardware commissioning
PC hardware troubleshooting
Advantageous skills:
Experience with administering Microsoft SQL products (2008 through to 2017)
Experience with administering Microsoft Exchange Server products (2010/2013/2016)
Experience with administering Microsoft Office 365 services
Use of ITIL compliant service desk
Basic Linux skills
VMware / Hyper-V experience
Good benefits package and support for training available.
Urgent vacancy - please apply asap
Oct 29, 2018
Excellent opportunity for a current 1st Line Support Analyst or recent IT Graduate to join a high quality IT / Tech company. If you are looking for a role that is not purely "ticket munching" where you get the opportunity to get involved in 2nd & 3rd Line Support and project work once you feel comfortable then this will offer you that. Great opportunity to work with a highly skilled supportive team who will provide you with the mentoring and training you require to fast track your IT career.
A superb Tech company in Crowthorne is currently expanding it's team at all levels across the technical team. Although this company is relatively small it has an exceptional work environment which is very friendly, supportive and collaborative. They take an exceedingly high quality approach, they are experts in providing Cloud Hosted Storage, IT Security and Networking solutions to a select number of quality known enterprise scale clients.
Skills profile - not all essential but a good spread of the following:
Troubleshooting skills, as well as simple installation of Microsoft desktop operating
systems – Windows XP through to Windows 10
Troubleshooting skills, as well as simple installation of Microsoft server operating systems
(2008/2012/2016)
Troubleshooting skills, as well as installation of Microsoft Office products
Understanding and basic administration of users and computers in Microsoft Active
Directory
Troubleshooting skills, as well as installation of Anti-Virus – Anti-Malware products
PC & Server hardware commissioning
PC hardware troubleshooting
Advantageous skills:
Experience with administering Microsoft SQL products (2008 through to 2017)
Experience with administering Microsoft Exchange Server products (2010/2013/2016)
Experience with administering Microsoft Office 365 services
Use of ITIL compliant service desk
Basic Linux skills
VMware / Hyper-V experience
Good benefits package and support for training available.
Urgent vacancy - please apply asap
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
Sep 09, 2016
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
Sep 09, 2016
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Sep 09, 2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Sep 09, 2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
Sep 09, 2016
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
Sep 09, 2016
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online
Sep 09, 2016
A leading London based independent provider of eDiscovery and legal support services that has a team that is hardworking and enthusiastic, which includes qualified lawyers, forensic investigators and experienced litigation support professionals.
They pride themselves on being available 24/7, 365 days a year to their clients who expect the highest level of service and quality. Their clients include UK and global law firms, large corporations and government agencies.
Due to growth a need has been created for more front line support. The goal/purpose of this role will be to assist with all with all IT requirements relating to the business by delivering systems that centre on information security, availability of service and continual improvement.
Support and service delivered will be highly responsive, accurate, and efficiently delivered, both from an internal and external client perspective.
The service areas covered include:
- 1st line Windows Servers support
- 1st/2nd line Windows Desktop support
- New desktops deployment
Given the nature of their clients (predominantly UK based lawyers), professional and clear communication both written and verbal is an absolute requirement. There will be opportunity for growth and development.
Only applicants who can demonstrate the below skills will be considered for an interview.
Essential Skills
- Strong knowledge of Windows Workstation Operation Systems ( Win 7, Win 8)
- Experience of troubleshooting in Microsoft environment , Office and Adobe Suite Applications
- Experience of ticketing systems
- Working knowledge of Windows server 2008/2012
- Working knowledge of Active Directory
- Working knowledge of Anti Virus
- Working knowledge of networking, network protocols and VPN
- Working Knowledge of Mobile Phones
- Understanding of SharePoint and SQL Server
- Understanding of Virtual technologies ( VMware / Hyper V )
- Understanding of Microsoft Exchange 2010 / 2013 / Exchange 365
- Willingness to work on a 7 days shift rota
- Technically minded
- Organizational and planning skills
- Able to work under pressure and as part of a team
- Self-motivated and pro-active
Preferred Skills
- Has working knowledge of VPN and Terminal Server
- Has worked in an IT help desk or desktop support role.
- Has an understanding of ISO27001 certification
The salary will be between £28,000 -£38,000 plus benefits and bonus.
To apply please send your CV online