Service Desk Team Lead - 12 Month FTC - Solihull Spinks have partnered with a global leader in the veterinary health care space who are looking to bolster their central services support team with a seasoned Service Desk Team Leader. This role will initially be a 12 Month FTC, with the opportunity to move into a permanent position. The ideal candidate will have at least 3 years' experience in a service desk role, and 2+ years' in a lead position, as you'll be looking after the existing team of 12 support analysts. In addition to this, you will be responsible for the coaching & development of team members, and have experience in ITSM. 12 Month Fixed-term Contract Hybrid - 4 days p/w in Solihull office 32,000 - 36,000 ASAP Start If you'd like to find out more, please apply now!
Apr 16, 2024
Full time
Service Desk Team Lead - 12 Month FTC - Solihull Spinks have partnered with a global leader in the veterinary health care space who are looking to bolster their central services support team with a seasoned Service Desk Team Leader. This role will initially be a 12 Month FTC, with the opportunity to move into a permanent position. The ideal candidate will have at least 3 years' experience in a service desk role, and 2+ years' in a lead position, as you'll be looking after the existing team of 12 support analysts. In addition to this, you will be responsible for the coaching & development of team members, and have experience in ITSM. 12 Month Fixed-term Contract Hybrid - 4 days p/w in Solihull office 32,000 - 36,000 ASAP Start If you'd like to find out more, please apply now!
Robert Half Technology are currently recruiting for a 2nd line helpdesk analyst for a fantastic business in Daresbury. The role will need you to be on site 2 day a week. The role is a 12 Month Fixed Term paying up to £36,000 per annum. The role is a maternity cover, full time with hybrid working. We are looking for candidates who are local to the Daresbury office and who are willing to then spend the first 2 weeks in Bristol for training. We are looking for a candidate to start 4th March 2024. Key skills which we're looking for - Previous experience in a similar environment - 2nd line support Understanding of networks and cloud computing Configuring and troubleshooting network printers Ticketing and asset management systems Configuring and troubleshooting Windows Imaging of laptops and desktops User management (locking, changing passwords etc.) Microsoft 365 Suite Apple iOS The benefits package for this role: Competitive pension scheme, auto enrolled at employee contribution 3%, employer contribution 5%, matched up to 10% 25 days annual leave per annum plus bank holidays Life Assurance Income Protection Partner Life Assurance Critical Illness Cover Partner Critical Illness Cover Opt in benefits include Healthcare Cashplan, Private Medical Insurance, Support with training and development If you are on a 2 weeks notice or immediately available then please reach out to Thamina Salam. Email a copy of your CV to: Call: Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 15, 2024
Full time
Robert Half Technology are currently recruiting for a 2nd line helpdesk analyst for a fantastic business in Daresbury. The role will need you to be on site 2 day a week. The role is a 12 Month Fixed Term paying up to £36,000 per annum. The role is a maternity cover, full time with hybrid working. We are looking for candidates who are local to the Daresbury office and who are willing to then spend the first 2 weeks in Bristol for training. We are looking for a candidate to start 4th March 2024. Key skills which we're looking for - Previous experience in a similar environment - 2nd line support Understanding of networks and cloud computing Configuring and troubleshooting network printers Ticketing and asset management systems Configuring and troubleshooting Windows Imaging of laptops and desktops User management (locking, changing passwords etc.) Microsoft 365 Suite Apple iOS The benefits package for this role: Competitive pension scheme, auto enrolled at employee contribution 3%, employer contribution 5%, matched up to 10% 25 days annual leave per annum plus bank holidays Life Assurance Income Protection Partner Life Assurance Critical Illness Cover Partner Critical Illness Cover Opt in benefits include Healthcare Cashplan, Private Medical Insurance, Support with training and development If you are on a 2 weeks notice or immediately available then please reach out to Thamina Salam. Email a copy of your CV to: Call: Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The TeamThe Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for our UK and International Offices.The key focus of the team is to deliver a world class IT service to the business. The RoleReporting to the Service Desk Team Leader, this is a highly customer focused and visible role requiring excellent first line and application support skills. This role is a fixed- term contract for 6 months. The role will involve but is not limited to the following: • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, logging and managing calls from internal staff via telephone and email• 1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Citrix and VPN)• Ensuring all contact with customers is logged within the ITSM tool (ServiceNow), making use of all incident templates and processes that are built into the system• Maintain a high degree of customer service for all support queries and adhere to all service management principles• Assist with the creation of Knowledge Base Articles, Incident Templates and Standard Operating Procedures to assist team with handling Incidents/Requests• Proactively identifying potential Major Incidents and following the necessary escalation processes• Proactively reviewing, updating and attempting to perform same day fixes on all "unassigned" tickets within ServiceNow (Incidents as well as Service Requests)• Aim to fulfil all Service Requests and resolve all Incidents within agreed SLA periodSkills and Experience Required• Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers.• Experience working with high profile, VIP customers• Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'.• Process driven, with the ability to focus on the end result/be a completer, finisher.• ITIL Qualified (Desirable) Candidates must have knowledge of supporting the following:• Microsoft Windows 10 and 11• Microsoft Office 365• VPN Solutions• Video Conferencing solutions (Zoom and Teams)• Mobile Devices and Mobile Device Management solutions• Printing solutions (Desktop and MFD)• Active Directory and Azure Active Directory• Encryption software Desired candidate would have knowledge of supporting the following:• iManage DMS (or other Document Management Systems)• NexThink DEX application• Apple iPhones• File transfer solutions• Mimecast email management• SCCM (reporting, collection management, log analysis)• Document Management tools Shift information• The Service Desk Analyst will work a 7 hour shift any time between 8am-8pm Monday to Friday The candidate must be available to work during these times.• Working a total of 35 hours per week• Shift times are on a rotation basis• Hybrid working- based in our Newcastle upon Tyne office Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 14, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The TeamThe Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for our UK and International Offices.The key focus of the team is to deliver a world class IT service to the business. The RoleReporting to the Service Desk Team Leader, this is a highly customer focused and visible role requiring excellent first line and application support skills. This role is a fixed- term contract for 6 months. The role will involve but is not limited to the following: • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, logging and managing calls from internal staff via telephone and email• 1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Citrix and VPN)• Ensuring all contact with customers is logged within the ITSM tool (ServiceNow), making use of all incident templates and processes that are built into the system• Maintain a high degree of customer service for all support queries and adhere to all service management principles• Assist with the creation of Knowledge Base Articles, Incident Templates and Standard Operating Procedures to assist team with handling Incidents/Requests• Proactively identifying potential Major Incidents and following the necessary escalation processes• Proactively reviewing, updating and attempting to perform same day fixes on all "unassigned" tickets within ServiceNow (Incidents as well as Service Requests)• Aim to fulfil all Service Requests and resolve all Incidents within agreed SLA periodSkills and Experience Required• Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers.• Experience working with high profile, VIP customers• Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'.• Process driven, with the ability to focus on the end result/be a completer, finisher.• ITIL Qualified (Desirable) Candidates must have knowledge of supporting the following:• Microsoft Windows 10 and 11• Microsoft Office 365• VPN Solutions• Video Conferencing solutions (Zoom and Teams)• Mobile Devices and Mobile Device Management solutions• Printing solutions (Desktop and MFD)• Active Directory and Azure Active Directory• Encryption software Desired candidate would have knowledge of supporting the following:• iManage DMS (or other Document Management Systems)• NexThink DEX application• Apple iPhones• File transfer solutions• Mimecast email management• SCCM (reporting, collection management, log analysis)• Document Management tools Shift information• The Service Desk Analyst will work a 7 hour shift any time between 8am-8pm Monday to Friday The candidate must be available to work during these times.• Working a total of 35 hours per week• Shift times are on a rotation basis• Hybrid working- based in our Newcastle upon Tyne office Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
DE MONTFORT UNIVERSITY LEICESTER
Leicester, Leicestershire
Faculty / Directorate De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness. Role The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery. Ideal Candidate An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University. We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first-class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team's workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times. This role is part of the Service Desk management team and you will be involved in assisting in the development of the Service Desk team and the service that it provides. In addition to Service Desk activities, you would act as a deputy for the Service Desk Team Leader and represent the Service Desk when appropriate. Please note this role is a 12 month fixed term contract.
Apr 12, 2024
Full time
Faculty / Directorate De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness. Role The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery. Ideal Candidate An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University. We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first-class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team's workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times. This role is part of the Service Desk management team and you will be involved in assisting in the development of the Service Desk team and the service that it provides. In addition to Service Desk activities, you would act as a deputy for the Service Desk Team Leader and represent the Service Desk when appropriate. Please note this role is a 12 month fixed term contract.
Devonshire Hayes Recruitment Specialists Ltd
Liverpool, Merseyside
Devonshire Hayes have partnered with a financial services client to help them secure an Service Desk Analyst. IT Service Desk Analysts provide first line technical support to all staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time To be successful in this role, you should: A customer services background Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office (Apply online only) Excellent Customer Service skills High degree of multi-tasking Assertive, confident, positive, and professional manner Ability to deal with potentially stressful situations Flexible and adaptable as the business demands
Apr 10, 2024
Contractor
Devonshire Hayes have partnered with a financial services client to help them secure an Service Desk Analyst. IT Service Desk Analysts provide first line technical support to all staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. 12 month Fixed Term Contract You will be tasked with the following: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time To be successful in this role, you should: A customer services background Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office (Apply online only) Excellent Customer Service skills High degree of multi-tasking Assertive, confident, positive, and professional manner Ability to deal with potentially stressful situations Flexible and adaptable as the business demands
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
Sep 24, 2022
Full time
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
Feb 05, 2022
Contractor
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Nov 05, 2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Your Company: An exciting opportunity has arisen with an FMCG company with a strong presence across Berkshire and Surrey for an Application Support Analyst, to be based out of their office near Bracknell. Network Professional have partnered with this excellent company previously, and due to continued success across the last 18 months, the business continues to grow. The acquisition of an Application Support Analyst, to join a growing IT team, will enable business applications to function smoothly and coherently, improving the planning, reporting and Information Management process. This position is available on both a permanent and Fixed Term Contract basis for strong Application Analysts looking to develop their career. Your Role & Responsibilities: * Ensuring all business platforms are running correctly and processes are followed and understanding the current setup of various business platforms and how they connect/integrate * Managing helpdesk ticket queries and requests related to the business platforms, including the reporting systems, as well as change requests and development requests throughout application's lifecycle * Troubleshooting any issues from the existing day to day activities and looking for improvements and automation in order to increase the quality of the data output and reduce overheads * Driving design, planning, testing and rollout of any new business applications and systems the business may agree upon * Supporting daily running of the reports by troubleshooting issues and managing communication with 3rd parties to ensure prompt resolution * Communicating regularly with key stakeholders to ensure that reports are functional, accurate and accessible * Answering IT related issues and providing high quality customer service across the company What you will need to Apply: For this position, applicants should have prior experience within an Application Support role, demonstrating excellent analytical skills, capable of improving current business processes. Applicants should be proficient with SQL and Microsoft Excel to an advanced level, and ideally have exposure to Qlick or Power BI. Candidates should be excellent communicators at all levels, and have strong organisational & documenting skills to ensure applications are predictable and reliable. Applicants should also be great problem-solvers, able to analyse and improve business processes through innovative thinking and in-depth analysis of current business applications that are in use. What you will get in Return: This position is open to applicants on both a permanent and fixed-term contract basis, with the opportunity to join a diverse, talented and highly charismatic team of professionals who are passionate about what they do. A base salary in excess of £40,000 is on offer on a permanent basis, with additional benefits such as discretionary company bonus, 25 days holiday, and free parking covered. You will also be eligible for training and development within additional applications of the IT sphere at the company, enabling strong opportunities for progression in your career. A fantastic opportunity to join a growing company in the midst of a highly successful period in their history! If you are interested in the role listed above and would like more information, please reach out to Joshua Whitton - Talent Acquisition Specialist on or via email at
Nov 04, 2021
Full time
Your Company: An exciting opportunity has arisen with an FMCG company with a strong presence across Berkshire and Surrey for an Application Support Analyst, to be based out of their office near Bracknell. Network Professional have partnered with this excellent company previously, and due to continued success across the last 18 months, the business continues to grow. The acquisition of an Application Support Analyst, to join a growing IT team, will enable business applications to function smoothly and coherently, improving the planning, reporting and Information Management process. This position is available on both a permanent and Fixed Term Contract basis for strong Application Analysts looking to develop their career. Your Role & Responsibilities: * Ensuring all business platforms are running correctly and processes are followed and understanding the current setup of various business platforms and how they connect/integrate * Managing helpdesk ticket queries and requests related to the business platforms, including the reporting systems, as well as change requests and development requests throughout application's lifecycle * Troubleshooting any issues from the existing day to day activities and looking for improvements and automation in order to increase the quality of the data output and reduce overheads * Driving design, planning, testing and rollout of any new business applications and systems the business may agree upon * Supporting daily running of the reports by troubleshooting issues and managing communication with 3rd parties to ensure prompt resolution * Communicating regularly with key stakeholders to ensure that reports are functional, accurate and accessible * Answering IT related issues and providing high quality customer service across the company What you will need to Apply: For this position, applicants should have prior experience within an Application Support role, demonstrating excellent analytical skills, capable of improving current business processes. Applicants should be proficient with SQL and Microsoft Excel to an advanced level, and ideally have exposure to Qlick or Power BI. Candidates should be excellent communicators at all levels, and have strong organisational & documenting skills to ensure applications are predictable and reliable. Applicants should also be great problem-solvers, able to analyse and improve business processes through innovative thinking and in-depth analysis of current business applications that are in use. What you will get in Return: This position is open to applicants on both a permanent and fixed-term contract basis, with the opportunity to join a diverse, talented and highly charismatic team of professionals who are passionate about what they do. A base salary in excess of £40,000 is on offer on a permanent basis, with additional benefits such as discretionary company bonus, 25 days holiday, and free parking covered. You will also be eligible for training and development within additional applications of the IT sphere at the company, enabling strong opportunities for progression in your career. A fantastic opportunity to join a growing company in the midst of a highly successful period in their history! If you are interested in the role listed above and would like more information, please reach out to Joshua Whitton - Talent Acquisition Specialist on or via email at
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Nov 04, 2021
Full time
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Your Opportunity Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. This is an entry level role with no prior quality and risk experience required - you'll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment. We are part of a national department, operating primarily out of our Cardiff office, and form a division of both the firm's Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Your role This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development. Specific responsibilities include: Researching and performing analysis, typically using IT based tools Liaising extensively with internal customers, from practitioners to partners, providing robust technical advice Reviewing and refreshing information held on existing clients and maintaining our systems of quality control Looking for opportunities for process improvement, and implementing Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: UK Wide - Remote - Occasionally travel to our Cardiff Office Work pattern: We have permanent and fixed term contract opportunities. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate. Your professional experience Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. We are looking for individuals with the following essential skills: Excellent research and analysis skills combined with good judgement and effective decision-making capability Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm An attention to detail to maintain high professional standards with a focus on quality and confidentiality An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence Ability to be flexible and multi-task. This is a dynamic role and you'll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you Ability to manage and adapt to regular changes These additional skills would be advantageous (desirable not essential): A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous Customer service experience and skills Your service line: Enabling Functions At Deloitte, we're all about making an impact that matters, together. And nowhere is this more?apparent than among our 2,000 strong Enabling Functions team. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you'll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what's more, you can grow your career in whatever direction you choose. We'll support you all the way. For a full job description please visit our online Deloitte Careers portal.
Nov 04, 2021
Full time
Your Opportunity Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. This is an entry level role with no prior quality and risk experience required - you'll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment. We are part of a national department, operating primarily out of our Cardiff office, and form a division of both the firm's Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Your role This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development. Specific responsibilities include: Researching and performing analysis, typically using IT based tools Liaising extensively with internal customers, from practitioners to partners, providing robust technical advice Reviewing and refreshing information held on existing clients and maintaining our systems of quality control Looking for opportunities for process improvement, and implementing Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: UK Wide - Remote - Occasionally travel to our Cardiff Office Work pattern: We have permanent and fixed term contract opportunities. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate. Your professional experience Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. We are looking for individuals with the following essential skills: Excellent research and analysis skills combined with good judgement and effective decision-making capability Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm An attention to detail to maintain high professional standards with a focus on quality and confidentiality An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence Ability to be flexible and multi-task. This is a dynamic role and you'll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you Ability to manage and adapt to regular changes These additional skills would be advantageous (desirable not essential): A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous Customer service experience and skills Your service line: Enabling Functions At Deloitte, we're all about making an impact that matters, together. And nowhere is this more?apparent than among our 2,000 strong Enabling Functions team. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you'll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what's more, you can grow your career in whatever direction you choose. We'll support you all the way. For a full job description please visit our online Deloitte Careers portal.
Application Management Analyst UK Defence Academy - Swindon Fixed Term Contract - 12 Months (Maternity Cover) Full time, 37 hours £30,000- £33,000 Per Annum Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. The Application Management Analyst is responsible for the day to day support of all bespoke and specified COTS business applications used at the Defence Academy. A key part of the role is the full business improvement lifecycle for service enhancements to COTS applications, including requirements, design, build, test, and implementation (both technical and business aspects). Strategic COTS applications are Power BI, SharePoint 2016, TOPdesk and CAFM Explorer. The Main duties of this role will involve but are not limited to: Second line support for business applications Service enhancements for COTS applications Data reports through transact SQL, SQL Reporting Services or Power BI System testing of bespoke application improvements Support of all business facing bespoke and COTS applications including SME knowledge of these applications, and underlying databases, to maximise the benefits to the Defence Academy. Respond to support calls, providing 2nd line support for the applications supported by this position, diagnosing problems and providing guidance to users on correct use of applications where necessary. Monitoring of the Development Team support call queue. Resolution of support calls, entering accurate details into the call management system, adhering to defined policies and procedures, and ensuring SLA's are met. Configuration and business implementation of COTS applications for initial rollout to the business. The full business improvement lifecycle for functionality enhancements to COTS applications, including requirements, design, build, test, implementation (both technical and business aspects), project management and governance. Data services including one off data extracts, creation of self-service reports, batch loading data, data value corrections and spreadsheet analysis and optimisation. Produce test plans and carry out testing of newly developed applications, updates and bug fixes, reviewing functionality against specifications. Support of the JSCSC wargames exercises. Writing user and technical documentation to support applications. Provide training and demonstrations on in-house developed applications to relevant users. Integrate fully and be a proactive member of the IT Team supporting other individuals to contribute to the overall success of the team. It is a condition of employment that all employees undertake any reasonable task, within any department or area, that they are directed to perform which is relevant to the company's task at the Defence Academy, and is within the competence and ability of the employee. #sercoap What we are looking for in our candidates:
Oct 03, 2021
Full time
Application Management Analyst UK Defence Academy - Swindon Fixed Term Contract - 12 Months (Maternity Cover) Full time, 37 hours £30,000- £33,000 Per Annum Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. The Application Management Analyst is responsible for the day to day support of all bespoke and specified COTS business applications used at the Defence Academy. A key part of the role is the full business improvement lifecycle for service enhancements to COTS applications, including requirements, design, build, test, and implementation (both technical and business aspects). Strategic COTS applications are Power BI, SharePoint 2016, TOPdesk and CAFM Explorer. The Main duties of this role will involve but are not limited to: Second line support for business applications Service enhancements for COTS applications Data reports through transact SQL, SQL Reporting Services or Power BI System testing of bespoke application improvements Support of all business facing bespoke and COTS applications including SME knowledge of these applications, and underlying databases, to maximise the benefits to the Defence Academy. Respond to support calls, providing 2nd line support for the applications supported by this position, diagnosing problems and providing guidance to users on correct use of applications where necessary. Monitoring of the Development Team support call queue. Resolution of support calls, entering accurate details into the call management system, adhering to defined policies and procedures, and ensuring SLA's are met. Configuration and business implementation of COTS applications for initial rollout to the business. The full business improvement lifecycle for functionality enhancements to COTS applications, including requirements, design, build, test, implementation (both technical and business aspects), project management and governance. Data services including one off data extracts, creation of self-service reports, batch loading data, data value corrections and spreadsheet analysis and optimisation. Produce test plans and carry out testing of newly developed applications, updates and bug fixes, reviewing functionality against specifications. Support of the JSCSC wargames exercises. Writing user and technical documentation to support applications. Provide training and demonstrations on in-house developed applications to relevant users. Integrate fully and be a proactive member of the IT Team supporting other individuals to contribute to the overall success of the team. It is a condition of employment that all employees undertake any reasonable task, within any department or area, that they are directed to perform which is relevant to the company's task at the Defence Academy, and is within the competence and ability of the employee. #sercoap What we are looking for in our candidates:
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 10, 2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
Oct 29, 2018
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
Oct 29, 2018
IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time.
IT Helpdesk Support Analyst – the Role:
Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc).
IT Helpdesk Support Analyst – the Person:
Candidates need to have excellent client interaction abilities and telephone manner with: -
* Experience in a similar IT helpdesk support position, providing remote 1st line client support
* A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis
Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities.
All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency
The British Museum
Yorkshire, LS1 8, United Kingdom
Service Desk Analyst/First Line Support My client is looking to recruit a Service Desk Technician to work as part of an IT team based in Central Leeds on a 12 month Fixed Term Contract basis Providing an exceptional level of first line support, the successful Service Desk Analyst will: ..... click apply for full job details
Feb 21, 2016
Service Desk Analyst/First Line Support My client is looking to recruit a Service Desk Technician to work as part of an IT team based in Central Leeds on a 12 month Fixed Term Contract basis Providing an exceptional level of first line support, the successful Service Desk Analyst will: ..... click apply for full job details
Sovereign Business Resources Limited
Berkshire, RG141, United Kingdom
We have a fantastic opportunity for an experienced Desktop Support Analyst to join our Service Desk Team in Newbury on a fixed term contract basis until the end of February 2017. The purpose of the Desktop Support Analyst role is to provide the highest level of customer service and technical support to our internal and..... click apply for full job details
Feb 21, 2016
We have a fantastic opportunity for an experienced Desktop Support Analyst to join our Service Desk Team in Newbury on a fixed term contract basis until the end of February 2017. The purpose of the Desktop Support Analyst role is to provide the highest level of customer service and technical support to our internal and..... click apply for full job details