IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Mar 29, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
110 per day (Umbrella only) 3-month contract with view to go permanent circa 25,000 at end of 3 months Finchampstead, Wokingham, Berkshire UK Your new company Our client offers cutting-edge strategies that empower energy consumers to achieve their ecological goals, enhance their profitability and create added value. They are equipped to deliver an exclusive assortment of energy conservation and management systems, energy assessments and audits, as well as monitoring and measurement services. As global pioneers in intelligent technology for commercial kitchens, their primary objective is to reduce energy usage and operational costs. As such, they are now urgently seeking an Interim IT Operations Manager who can handle a range of administrative and technical tasks. Your new role You will be the first line of support for technical issues and will understand and assist with basic issues, and pass along more advanced problems to your team. You will work with the production team to ensure equipment is ready in time for installation and call-outs and will be managing the maintenance contracts for all clients, obtaining purchase orders. You will be providing support to the sales team for pricing, providing clients with quotes for maintenance and call out work, and respond to clients, colleagues & suppliers via phone and email, as well as respond to calls to the service desk & proactively dealing with the customers' requirements. You will also be required to do some background administrative tasks such as the booking of engineers' hotels & travel arrangements, providing any relevant documentation and paperwork to engineers, and providing cover for other employees & support the general running of the office when required. What you will need to succeed We are seeking individuals who have gained experience in scheduling tasks. If you have been involved in organisational roles where you had to arrange and manage time slots with various parties such as engineers, students, or other contacts, your experience would be highly relevant to this role. This position requires a blend of these skills as it involves a significant amount of coordination and time management. Your ability to organise, schedule, and manage time effectively will be a key factor in your success in this role. You will need a high level of technical understanding of Microsoft Office and have Literate & Numerate Maths & English GCSE (or equivalent), with a good understanding of UK Geography. You will come from a background in customer service, with a professional telephone manner, as well as possessing strong organisational skills / ability to multitask with the drive to ensure customer satisfaction. You will be able to work under pressure in a busy office, have a positive attitude, and be a team player. What you need to do now For more information or a confidential conversation about the job and your current situation, please send your CV by clicking on 'apply' now. No coversheet required. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Seasonal
110 per day (Umbrella only) 3-month contract with view to go permanent circa 25,000 at end of 3 months Finchampstead, Wokingham, Berkshire UK Your new company Our client offers cutting-edge strategies that empower energy consumers to achieve their ecological goals, enhance their profitability and create added value. They are equipped to deliver an exclusive assortment of energy conservation and management systems, energy assessments and audits, as well as monitoring and measurement services. As global pioneers in intelligent technology for commercial kitchens, their primary objective is to reduce energy usage and operational costs. As such, they are now urgently seeking an Interim IT Operations Manager who can handle a range of administrative and technical tasks. Your new role You will be the first line of support for technical issues and will understand and assist with basic issues, and pass along more advanced problems to your team. You will work with the production team to ensure equipment is ready in time for installation and call-outs and will be managing the maintenance contracts for all clients, obtaining purchase orders. You will be providing support to the sales team for pricing, providing clients with quotes for maintenance and call out work, and respond to clients, colleagues & suppliers via phone and email, as well as respond to calls to the service desk & proactively dealing with the customers' requirements. You will also be required to do some background administrative tasks such as the booking of engineers' hotels & travel arrangements, providing any relevant documentation and paperwork to engineers, and providing cover for other employees & support the general running of the office when required. What you will need to succeed We are seeking individuals who have gained experience in scheduling tasks. If you have been involved in organisational roles where you had to arrange and manage time slots with various parties such as engineers, students, or other contacts, your experience would be highly relevant to this role. This position requires a blend of these skills as it involves a significant amount of coordination and time management. Your ability to organise, schedule, and manage time effectively will be a key factor in your success in this role. You will need a high level of technical understanding of Microsoft Office and have Literate & Numerate Maths & English GCSE (or equivalent), with a good understanding of UK Geography. You will come from a background in customer service, with a professional telephone manner, as well as possessing strong organisational skills / ability to multitask with the drive to ensure customer satisfaction. You will be able to work under pressure in a busy office, have a positive attitude, and be a team player. What you need to do now For more information or a confidential conversation about the job and your current situation, please send your CV by clicking on 'apply' now. No coversheet required. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Facilities - Bury Town Centre - Up to £26,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £26,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone / email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator -Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
We are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults. Job Type: Full-time Location: Harrogate Hours: Monday-Friday Salary: £22,000.00-£25,000.00 per year Key Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Portal, phone, or email. Log all reported Issues onto our in-house system. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team. First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Experience in a busy helpdesk/call centre environment. Be proficient in Microsoft Office (especially Excel and Outlook) Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. If you are interested in this role we would love to hear from you Apply now!
Mar 28, 2024
Full time
We are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults. Job Type: Full-time Location: Harrogate Hours: Monday-Friday Salary: £22,000.00-£25,000.00 per year Key Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Portal, phone, or email. Log all reported Issues onto our in-house system. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team. First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Experience in a busy helpdesk/call centre environment. Be proficient in Microsoft Office (especially Excel and Outlook) Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. If you are interested in this role we would love to hear from you Apply now!
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role. Helpdesk Coordinator - Requirements & Responsibilities To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties. Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. To manage the maintenance office administration systems. To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to privacy-policy
Mar 28, 2024
Full time
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role. Helpdesk Coordinator - Requirements & Responsibilities To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties. Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. To manage the maintenance office administration systems. To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to privacy-policy
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Mar 28, 2024
Full time
Helpdesk Coordinator - FM Temp to Permanent/ Perm Position £25,000k Manchester Fawkes and Reece are currently recruiting for a Planning Administrator on a permanent basis for a leading FM contractor. This role will be based in North London, Enfield. Key experience required: Sub-contractor coordination for PPM activities Drafting of quotation Communication with client on current remedial actions Need to have experience with hard services and CONCEPT Skills and Qualifications: A demonstrable understanding of the Helpdesk and finance. An understanding of maintenance and reactive works planning. Strong analytical and decision-making skills. Positive and proactive approach. Ability to create and maintain positive relationships with all key stakeholders. Effective time management of numeracy, report collation and distribution, data analysis. Proficient in Microsoft Excel, Word and PowerPoint. Able to challenge the status quo and suggest new ways of doing things to improve performance and practices. Strong organisation and communication ability. To be an integral part of the team. Exposure to FM and the industry. Previously worked on a fast - paced/ busy contracts. Other Information: Fully office based Monday to Friday 8am till 5pm
Helpdesk Coordinator Position Remuneration: Salary: £25,000 - £29,000 per annum, depending on experience. Full-time position, Monday to Friday, . Twenty days paid holiday per year, plus public/bank holidays. Additional annual leave day for each year worked, up to 5 days. Perk Box Reward scheme. Regular training and opportunities for career development. Strong career prospects within a supportive and positive working environment. Company pension scheme. Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes. The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards. The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. They will be in a commutable distance to Chatham, Kent, and will be able to work 5 days per week between the hours of . The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved. Helpdesk Coordinator Position Requirements: Excellent written and verbal communication skills. Strong people management abilities and the capability to engage effectively across all levels. Proficiency in PC operations; experience with Big Change CRM software preferred. Basic understanding of Computer-Aided Facilities Management (CAFM) software. Minimum 3 years of prior experience in managing engineer teams or helpdesk operations. Knowledge of Health and Safety practices and experience with Risk Assessments. Ability to prepare maintenance quotes and proposals. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 28, 2024
Full time
Helpdesk Coordinator Position Remuneration: Salary: £25,000 - £29,000 per annum, depending on experience. Full-time position, Monday to Friday, . Twenty days paid holiday per year, plus public/bank holidays. Additional annual leave day for each year worked, up to 5 days. Perk Box Reward scheme. Regular training and opportunities for career development. Strong career prospects within a supportive and positive working environment. Company pension scheme. Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes. The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards. The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. They will be in a commutable distance to Chatham, Kent, and will be able to work 5 days per week between the hours of . The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved. Helpdesk Coordinator Position Requirements: Excellent written and verbal communication skills. Strong people management abilities and the capability to engage effectively across all levels. Proficiency in PC operations; experience with Big Change CRM software preferred. Basic understanding of Computer-Aided Facilities Management (CAFM) software. Minimum 3 years of prior experience in managing engineer teams or helpdesk operations. Knowledge of Health and Safety practices and experience with Risk Assessments. Ability to prepare maintenance quotes and proposals. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
£110 per day (Umbrella only) 3-month contract with view to go permanent circa £25,000 at end of 3 months Finchampstead, Wokingham, Berkshire UK Your new company Our client offers cutting-edge strategies that empower energy consumers to achieve their ecological goals, enhance their profitability and create added value. They are equipped to deliver an exclusive assortment of energy conservation and management systems, energy assessments and audits, as well as monitoring and measurement services. As global pioneers in intelligent technology for commercial kitchens, their primary objective is to reduce energy usage and operational costs. As such, they are now urgently seeking an Interim IT Operations Manager who can handle a range of administrative and technical tasks. Your new role You will be the first line of support for technical issues and will understand and assist with basic issues, and pass along more advanced problems to your team. You will work with the production team to ensure equipment is ready in time for installation and call-outs and will be managing the maintenance contracts for all clients, obtaining purchase orders. You will be providing support to the sales team for pricing, providing clients with quotes for maintenance and call out work, and respond to clients, colleagues & suppliers via phone and email, as well as respond to calls to the service desk & proactively dealing with the customers' requirements. You will also be required to do some background administrative tasks such as the booking of engineers' hotels & travel arrangements, providing any relevant documentation and paperwork to engineers, and providing cover for other employees & support the general running of the office when required. What you will need to succeed We are seeking individuals who have gained experience in scheduling tasks. If you have been involved in organisational roles where you had to arrange and manage time slots with various parties such as engineers, students, or other contacts, your experience would be highly relevant to this role. This position requires a blend of these skills as it involves a significant amount of coordination and time management. Your ability to organise, schedule, and manage time effectively will be a key factor in your success in this role. You will need a high level of technical understanding of Microsoft Office and have Literate & Numerate Maths & English GCSE (or equivalent), with a good understanding of UK Geography. You will come from a background in customer service, with a professional telephone manner, as well as possessing strong organisational skills / ability to multitask with the drive to ensure customer satisfaction. You will be able to work under pressure in a busy office, have a positive attitude, and be a team player. What you need to do now For more information or a confidential conversation about the job and your current situation, please send your CV by clicking on 'apply' now. No coversheet required. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
£110 per day (Umbrella only) 3-month contract with view to go permanent circa £25,000 at end of 3 months Finchampstead, Wokingham, Berkshire UK Your new company Our client offers cutting-edge strategies that empower energy consumers to achieve their ecological goals, enhance their profitability and create added value. They are equipped to deliver an exclusive assortment of energy conservation and management systems, energy assessments and audits, as well as monitoring and measurement services. As global pioneers in intelligent technology for commercial kitchens, their primary objective is to reduce energy usage and operational costs. As such, they are now urgently seeking an Interim IT Operations Manager who can handle a range of administrative and technical tasks. Your new role You will be the first line of support for technical issues and will understand and assist with basic issues, and pass along more advanced problems to your team. You will work with the production team to ensure equipment is ready in time for installation and call-outs and will be managing the maintenance contracts for all clients, obtaining purchase orders. You will be providing support to the sales team for pricing, providing clients with quotes for maintenance and call out work, and respond to clients, colleagues & suppliers via phone and email, as well as respond to calls to the service desk & proactively dealing with the customers' requirements. You will also be required to do some background administrative tasks such as the booking of engineers' hotels & travel arrangements, providing any relevant documentation and paperwork to engineers, and providing cover for other employees & support the general running of the office when required. What you will need to succeed We are seeking individuals who have gained experience in scheduling tasks. If you have been involved in organisational roles where you had to arrange and manage time slots with various parties such as engineers, students, or other contacts, your experience would be highly relevant to this role. This position requires a blend of these skills as it involves a significant amount of coordination and time management. Your ability to organise, schedule, and manage time effectively will be a key factor in your success in this role. You will need a high level of technical understanding of Microsoft Office and have Literate & Numerate Maths & English GCSE (or equivalent), with a good understanding of UK Geography. You will come from a background in customer service, with a professional telephone manner, as well as possessing strong organisational skills / ability to multitask with the drive to ensure customer satisfaction. You will be able to work under pressure in a busy office, have a positive attitude, and be a team player. What you need to do now For more information or a confidential conversation about the job and your current situation, please send your CV by clicking on 'apply' now. No coversheet required. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 27, 2024
Full time
Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Stock Coordinator to join their team based in Hemel Hempstead. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience. Please note experience of working with SAP or similar is a MUST for this role! This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits! Responsibilities Collaborating with Front Office, Supply Planning, and other functions. Managing stock shortages. Being responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders. Managing product lifecycle phase out/in. Taking responsibility towards the customer and being a major contributor for Customer Experience. Carrying the "Customer Centricity" mindset to provide a concise and low-effort support experience to our diverse customer base. Ensuring internal stakeholders' activities (Logistics, Supply Planning) are driven by priorities of the customers. Complying with company Corporate Standards at all times. Candidate Experience: A customer focused attitude with excellent communication skills Previous experience within a customer service, supply chain or a logistics role Understanding of logistics, inventory management, supply chain processes Excellent problem solving and good influencing skills. High level of organisation and time management skills MS Office knowledge SAP knowledge (or similar ERP systems) is strongly desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Your new company: CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking in 2018. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. Your new role : To assist the help desk, by acting as first point of contact for customers, staff and suppliers, contact the help desk to ensure the provision of world-class customer service is offered, to ensure all maintenance requests are dealt with effectively and efficiently. Key Responsibilities: To develop a good working relationship with all members of CBRE staff and client's staff. Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance. Log all job requests that are received via telephone onto the central help desk request system. Prioritise job requests received through the central help desk request system. Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated. Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process. Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly. Log, monitor and resolve routine customer complaints, escalate to the Supervisor those complaints that are, for example, complex, high profile or require support to effectively resolve. Collate customer feedback. Raise any issues or concerns with the Supervisor. Run reports and analyse help desk data as requested. Manage day to day administration and filing as required. Meet the contractual SLA & KPI targets. What you'll need to succeed : A good general education is essential. Must be tidy and organised, able to prioritise, and deliver within high pressure, business-critical environments. IT literate (MS Suite) must be able to use a variety of online systems. Good experience and demonstrate a good knowledge of managing workloads. Excellent verbal and written communication skills. A passion for providing world-class customer service. Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels/ different areas and external stakeholders. Be able to maintain confidentiality, and a flexible and proactive approach to teamwork. What you'll get in return 23 days of Holiday Training on the job Be a part of a successful company and supportive team. £13-£13.50 per hour Don't work on bank holidays. And more What you need to do now: Send me an updated CV or call . If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Your new company: CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking in 2018. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. Your new role : To assist the help desk, by acting as first point of contact for customers, staff and suppliers, contact the help desk to ensure the provision of world-class customer service is offered, to ensure all maintenance requests are dealt with effectively and efficiently. Key Responsibilities: To develop a good working relationship with all members of CBRE staff and client's staff. Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance. Log all job requests that are received via telephone onto the central help desk request system. Prioritise job requests received through the central help desk request system. Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated. Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process. Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly. Log, monitor and resolve routine customer complaints, escalate to the Supervisor those complaints that are, for example, complex, high profile or require support to effectively resolve. Collate customer feedback. Raise any issues or concerns with the Supervisor. Run reports and analyse help desk data as requested. Manage day to day administration and filing as required. Meet the contractual SLA & KPI targets. What you'll need to succeed : A good general education is essential. Must be tidy and organised, able to prioritise, and deliver within high pressure, business-critical environments. IT literate (MS Suite) must be able to use a variety of online systems. Good experience and demonstrate a good knowledge of managing workloads. Excellent verbal and written communication skills. A passion for providing world-class customer service. Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels/ different areas and external stakeholders. Be able to maintain confidentiality, and a flexible and proactive approach to teamwork. What you'll get in return 23 days of Holiday Training on the job Be a part of a successful company and supportive team. £13-£13.50 per hour Don't work on bank holidays. And more What you need to do now: Send me an updated CV or call . If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Mar 27, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Mar 27, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
We are working with a leading Facilities Management and Maintenance business based in Wrotham.Due to ongoing success, they are currently seeking a fluent French & Dutch Helpdesk Coordinator to join their team on a full-time permanent basis to support their European business.The Helpdesk Coordinator will provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard.Responsibilities will include: Deal with all service requests (via phone and email) for maintenance/fit out works and schedule these with European partners Be the first point of contact for client queries Manage work flow for contracts in France and the Netherlands on an in-house system Support the European team with any ad-hoc administrationThe ideal candidate will be able to demonstrate:? Excellent administrative, organisational, and resource management skills? Previous customer service/helpdesk experience in a maintenance/repairs environment? Excellent written and oral communication skills with fluency in French and Dutch? Excellent IT skills including Microsoft Office? A good team player with a high level of interpersonal skillsThis is a fantastic opportunity to join an established business with a growing European presence that can offer ongoing career progression.Benefits include:25 days annual leave plus bank holidays, then an additional day at 3 years, another at 5 years, another at 10 years and 2 more at 15 yearsPension employers contribution 3%, employees 5%Private HealthcareHours for this role are Monday to Friday 8am-5pm.At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Mar 26, 2024
Full time
We are working with a leading Facilities Management and Maintenance business based in Wrotham.Due to ongoing success, they are currently seeking a fluent French & Dutch Helpdesk Coordinator to join their team on a full-time permanent basis to support their European business.The Helpdesk Coordinator will provide high-quality internal support and customer service, as well as carry out day-to-day administrative tasks to a high standard.Responsibilities will include: Deal with all service requests (via phone and email) for maintenance/fit out works and schedule these with European partners Be the first point of contact for client queries Manage work flow for contracts in France and the Netherlands on an in-house system Support the European team with any ad-hoc administrationThe ideal candidate will be able to demonstrate:? Excellent administrative, organisational, and resource management skills? Previous customer service/helpdesk experience in a maintenance/repairs environment? Excellent written and oral communication skills with fluency in French and Dutch? Excellent IT skills including Microsoft Office? A good team player with a high level of interpersonal skillsThis is a fantastic opportunity to join an established business with a growing European presence that can offer ongoing career progression.Benefits include:25 days annual leave plus bank holidays, then an additional day at 3 years, another at 5 years, another at 10 years and 2 more at 15 yearsPension employers contribution 3%, employees 5%Private HealthcareHours for this role are Monday to Friday 8am-5pm.At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Randstad Construction & Property
Huddersfield, Yorkshire
Job Title: SeniorHelp Desk Coordinator Salary: £30,000 Location: Huddersfield Working hours: 40 hours per week Are you an experienced Help Desk manager looking for a new and exciting opportunity? Do you want to join a growing organisation that offers training and development opportunities? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to manage their Help Desk team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Managing a team of Help Desk administrators. Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Experience with managing teams. Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 26, 2024
Full time
Job Title: SeniorHelp Desk Coordinator Salary: £30,000 Location: Huddersfield Working hours: 40 hours per week Are you an experienced Help Desk manager looking for a new and exciting opportunity? Do you want to join a growing organisation that offers training and development opportunities? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to manage their Help Desk team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Managing a team of Help Desk administrators. Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Experience with managing teams. Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you a Senior IT Engineer looking for your next challenge? Are you looking for a company that can offer you a role with a wide range of tech, development opportunities and a competitive pay package? If yes, keep on reading My client is a leading MSP with a large client base and they are on the lookout for a Senior 3rd Line IT Engineer to join their growing team. You will be responsible for all technical queries from their clients along with being the escalation point for the Service Desk Engineers. The role is varied offering opportunities to get hands on with a wide range of tech and projects. General Responsibilities & Experience: Resolving Customer and Client issues via Tickets, Emails, Phone and occasional Face to Face Escalation point for the Service Desk team Working with Customers on complex issues that require a high level of expertise Working with the team to KPIs and SLAs Pre-Sales support for new and existing clients and working with the Projects team Occasional deputise for the Support Manager and Service Desk Coordinator Configuring and Troubleshooting Switches Active Directory, Group Policy, Azure AD Firewall and Router Configuration and troubleshooting Window Server Troubleshooting - 2016 onwards Microsoft 365 - Exchange, SharePoint, Dynamics - Admin and Migrations Working with Cloud Solutions in Azure - Virtual Machines, networking and security LAN/WAN/Wi-Fi, TCP/IP, Routers, VPN, Firewalls, VLANs, DNS, DHCP Backup Management Cyber-Security Tools, Technologies and Processes Previous experience with VoIP systems - troubleshooting and administering Great communication and customer/client service - crucial Ability to go out to clients sites for work as and when the business needs (occasional) Qualifications and Experience: Previous MSP Experience Relevant qualifications and/or a Degree - Advantageous Full Clean UK Driving License Salary: GBP 35,000 - 45,000 DOE Location: Liverpool - Hybrid Working Pattern: Monday - Friday 8:30am - 5:30pm - 1 hour lunch We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Are you a Senior IT Engineer looking for your next challenge? Are you looking for a company that can offer you a role with a wide range of tech, development opportunities and a competitive pay package? If yes, keep on reading My client is a leading MSP with a large client base and they are on the lookout for a Senior 3rd Line IT Engineer to join their growing team. You will be responsible for all technical queries from their clients along with being the escalation point for the Service Desk Engineers. The role is varied offering opportunities to get hands on with a wide range of tech and projects. General Responsibilities & Experience: Resolving Customer and Client issues via Tickets, Emails, Phone and occasional Face to Face Escalation point for the Service Desk team Working with Customers on complex issues that require a high level of expertise Working with the team to KPIs and SLAs Pre-Sales support for new and existing clients and working with the Projects team Occasional deputise for the Support Manager and Service Desk Coordinator Configuring and Troubleshooting Switches Active Directory, Group Policy, Azure AD Firewall and Router Configuration and troubleshooting Window Server Troubleshooting - 2016 onwards Microsoft 365 - Exchange, SharePoint, Dynamics - Admin and Migrations Working with Cloud Solutions in Azure - Virtual Machines, networking and security LAN/WAN/Wi-Fi, TCP/IP, Routers, VPN, Firewalls, VLANs, DNS, DHCP Backup Management Cyber-Security Tools, Technologies and Processes Previous experience with VoIP systems - troubleshooting and administering Great communication and customer/client service - crucial Ability to go out to clients sites for work as and when the business needs (occasional) Qualifications and Experience: Previous MSP Experience Relevant qualifications and/or a Degree - Advantageous Full Clean UK Driving License Salary: GBP 35,000 - 45,000 DOE Location: Liverpool - Hybrid Working Pattern: Monday - Friday 8:30am - 5:30pm - 1 hour lunch We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Service Coordinator / Call Scheduler / Service Desk Administrator Looking for an experienced "Operations Administrator" who has previously coordinated service calls to a team of field-based Engineers / Technicians or similar remote staff. You will be joining a team of 3 Office based staff, responsible for scheduling / allocation of all the field service maintenance visits / calls for the 15 permanent Field Service Engineers, and a team of trained sub-contractors, across the UK. On average the team handles the allocation of 40-50 calls per day, these are mostly reactive maintenance, some planned preventative calls. The role involves: scheduling the calls and maintenance visits, recording all the paperwork and following each call through to the accounts invoicing systems (they use a scheduling system, SAP and Excel - training on these systems will be given). This is a full-time role, office based in Newbury, just off Hambridge Lane, working 9-5 Mon - Fri.There is free car parking at the office. Applicants for this role should have previous experience working in an office administration team, that allocate field service calls / arrange daily visits or similar routing / scheduling duties. The salary will start off on £26 - £28000 depending on experience.
Mar 26, 2024
Full time
Service Coordinator / Call Scheduler / Service Desk Administrator Looking for an experienced "Operations Administrator" who has previously coordinated service calls to a team of field-based Engineers / Technicians or similar remote staff. You will be joining a team of 3 Office based staff, responsible for scheduling / allocation of all the field service maintenance visits / calls for the 15 permanent Field Service Engineers, and a team of trained sub-contractors, across the UK. On average the team handles the allocation of 40-50 calls per day, these are mostly reactive maintenance, some planned preventative calls. The role involves: scheduling the calls and maintenance visits, recording all the paperwork and following each call through to the accounts invoicing systems (they use a scheduling system, SAP and Excel - training on these systems will be given). This is a full-time role, office based in Newbury, just off Hambridge Lane, working 9-5 Mon - Fri.There is free car parking at the office. Applicants for this role should have previous experience working in an office administration team, that allocate field service calls / arrange daily visits or similar routing / scheduling duties. The salary will start off on £26 - £28000 depending on experience.