Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Engineer - Up to 35k - Grantham An incredible opportunity has presented itself whereby one of the best performing Managed Service companies in the Nottinghamshire area are on the hunt for an ambitious IT Engineer, to hit the ground running in their existing team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. This excellent corporation are offering a fantastic benefits scheme, which includes an extensive range of training/development, which highlights the incredible opportunity they are giving candidates for progression and growth. Day-to-day will involve acting as an escalation point for the 1st Line Team, supporting and mentoring where you can, whilst also getting technical and hands on across escalation tickets at 2nd and 3rd Line Level. Furthermore, there are excellent opportunities in place to progress up to Team Lead / Senior levels, whilst also supporting across Project & Infrastructure queries. Ideal candidates will have experience with Office 365, Windows OS / Server, Azure AD, M365, Intune and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. This role is a Hybrid position , which involves a split of 2 days in office, and 3 days from home. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure Administration, M365, Intune, Virtualisation Experience within an External IT environment Technical, hands-on IT Support experience Troubleshooting Excellent customer service If you believe you would make a great candidate for this role, please get in touch and send across your CV to (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
IT Engineer - Up to 35k - Grantham An incredible opportunity has presented itself whereby one of the best performing Managed Service companies in the Nottinghamshire area are on the hunt for an ambitious IT Engineer, to hit the ground running in their existing team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. This excellent corporation are offering a fantastic benefits scheme, which includes an extensive range of training/development, which highlights the incredible opportunity they are giving candidates for progression and growth. Day-to-day will involve acting as an escalation point for the 1st Line Team, supporting and mentoring where you can, whilst also getting technical and hands on across escalation tickets at 2nd and 3rd Line Level. Furthermore, there are excellent opportunities in place to progress up to Team Lead / Senior levels, whilst also supporting across Project & Infrastructure queries. Ideal candidates will have experience with Office 365, Windows OS / Server, Azure AD, M365, Intune and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. This role is a Hybrid position , which involves a split of 2 days in office, and 3 days from home. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure Administration, M365, Intune, Virtualisation Experience within an External IT environment Technical, hands-on IT Support experience Troubleshooting Excellent customer service If you believe you would make a great candidate for this role, please get in touch and send across your CV to (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
An exciting and challenging opportunity has arisen for a Senior Data Centre Engineer to support one of our data centres based in Southall, Middlesex. The successful applicant should be technically competent, have excellent written and verbal communication skills and be familiar with the data centre environment. This is a permanent full-time position working Monday - Friday, 08:00 - 16:00 and also working as part of the shared on call rota to provide the required 24/7 on-site support. The successful candidate must either already hold or be able to obtain SC security clearance. For this reason, we are only able to progress with applications from British nationals. As a Senior Data Centre Engineer you will: Plan and implement where new cabinets and free-standing equipment should be installed Design and manage all structured cabling infrastructure requirements Advise requirements for additional network or storage capability and liaise with the associated support teams Install and configure hardware in the Data Hall Manage the asset register for all equipment installed in the Data Hall Troubleshoot hardware issues reported by Support/Platform Teams Provide local Smart Hands assistance to Support/Platform Teams Escort and supervise maintenance services provided by third party vendors Schedule 3rd party break-fix activities What we're looking for: Strong communication skills both verbal and written Ability to work precisely and quality oriented Flexibility and willingness to cope with unexpected problems and situations Capacity to manage customer expectations and interactions effectively Basic understanding of server HW (console, devices ) Generic media management knowledge Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware Basic understanding of Networking A solid understanding of data centre environments and SOP s Desirable skills: Professional certification in a relative field Proven work history in an IT environment Experience of IT operations in a data centre or similar environment This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month s service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website.
Mar 28, 2024
Full time
An exciting and challenging opportunity has arisen for a Senior Data Centre Engineer to support one of our data centres based in Southall, Middlesex. The successful applicant should be technically competent, have excellent written and verbal communication skills and be familiar with the data centre environment. This is a permanent full-time position working Monday - Friday, 08:00 - 16:00 and also working as part of the shared on call rota to provide the required 24/7 on-site support. The successful candidate must either already hold or be able to obtain SC security clearance. For this reason, we are only able to progress with applications from British nationals. As a Senior Data Centre Engineer you will: Plan and implement where new cabinets and free-standing equipment should be installed Design and manage all structured cabling infrastructure requirements Advise requirements for additional network or storage capability and liaise with the associated support teams Install and configure hardware in the Data Hall Manage the asset register for all equipment installed in the Data Hall Troubleshoot hardware issues reported by Support/Platform Teams Provide local Smart Hands assistance to Support/Platform Teams Escort and supervise maintenance services provided by third party vendors Schedule 3rd party break-fix activities What we're looking for: Strong communication skills both verbal and written Ability to work precisely and quality oriented Flexibility and willingness to cope with unexpected problems and situations Capacity to manage customer expectations and interactions effectively Basic understanding of server HW (console, devices ) Generic media management knowledge Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware Basic understanding of Networking A solid understanding of data centre environments and SOP s Desirable skills: Professional certification in a relative field Proven work history in an IT environment Experience of IT operations in a data centre or similar environment This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month s service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website.
IT Infrastructure Support Engineer This is an excellent opportunity to join a thriving, profitable and exceptionally busy company. The role is offered as a permanent position, in the area of Cheltenham, Gloucestershire. As an Infrastructure Support Engineer (equivalent to 3rd/4th line), you will be leading the enhancement and operational maintenance of our IT infrastructure. Your responsibilities will include cultivating, implementing, and optimising server environments, advanced network configuration and support, and providing leadership in ensuring the continuous availability of our critical business systems. In addition, you will play a crucial role in fortifying our cybersecurity posture. Skills: Proven experience in a senior infrastructure support role or similar. Proficient in Windows Server administration, networking, and other relevant technologies. Strong leadership, problem-solving, and communication skills. Precise data handling and experience in IT service management systems (e.g. CMDB, support tickets). Technologies: Microsoft Windows 10/11 and MacOS clients Microsoft Server 2019/2022 on VMWare ESX HPE networking and storage arrays Microsoft365 services Qualifications and Experience: Certifications such as MCSE, HPE Aruba, VMware VCP, or equivalent. Additional certifications based on specific technology stack (e.g., Azure Fundamentals). Cybersecurity certifications (e.g., CISSP, CompTIA Security+). Additional Capabilities: Cloud Technologies. Demonstrate proficiency in cloud platforms, such as Microsoft Azure or AWS. Virtualization Expertise. Extensive experience with VMware or other virtualization technologies. Command Line. Proficient with PowerShell commands and more generally CLIs, Telnet, SSH. Storage Solutions. Knowledge of advanced storage solutions and data management. Monitoring & Reporting. Implement monitoring solutions and generate reports on system performance. Disaster Recovery. Contribute to the development and execution of disaster recovery plans. Main Duties/Responsibilities/Accountabilities: 1. IT Infrastructure Management: Control specification, directly implement new solutions, and maintain robust server environments to meet the demands of our business operations. Implement and optimize server configurations for performance and scalability. 2. Network Optimisation: Configure and manage advanced network solutions, ensuring high availability and reliability. Perform in-depth troubleshooting and implement solutions to address complex network challenges. 3. Leadership in Trouble shooting: Provide leadership in troubleshooting complex technical issues, guiding junior team members when necessary. Diagnose and resolve hardware, software, and network challenges to maintain operational efficiency. 4. Cybersecurity Responsibilities: Achieve and maintain relevant cybersecurity certifications and standards. Implement Zero Trust principles to enhance our overall security posture. Conduct regular penetration testing to identify and address security vulnerabilities. Develop and deliver tailored cybersecurity training for staff to enhance awareness and compliance. 5. Collaboration & Strategy: Collaborate with cross-functional teams to develop and implement strategies for continuous infrastructure improvement. Contribute to long-term infrastructure planning and execution. 6. Compliance: Implement and enforce security measures to safeguard our IT infrastructure. Ensure compliance with industry regulations and develop internal policies. Renumeration Excellent basic salary and benefits, negotiable. Please feel free to talk to about your salary expectations in complete confidence, (phone number removed). Recruitment Consultancy Think Staffing
Mar 28, 2024
Full time
IT Infrastructure Support Engineer This is an excellent opportunity to join a thriving, profitable and exceptionally busy company. The role is offered as a permanent position, in the area of Cheltenham, Gloucestershire. As an Infrastructure Support Engineer (equivalent to 3rd/4th line), you will be leading the enhancement and operational maintenance of our IT infrastructure. Your responsibilities will include cultivating, implementing, and optimising server environments, advanced network configuration and support, and providing leadership in ensuring the continuous availability of our critical business systems. In addition, you will play a crucial role in fortifying our cybersecurity posture. Skills: Proven experience in a senior infrastructure support role or similar. Proficient in Windows Server administration, networking, and other relevant technologies. Strong leadership, problem-solving, and communication skills. Precise data handling and experience in IT service management systems (e.g. CMDB, support tickets). Technologies: Microsoft Windows 10/11 and MacOS clients Microsoft Server 2019/2022 on VMWare ESX HPE networking and storage arrays Microsoft365 services Qualifications and Experience: Certifications such as MCSE, HPE Aruba, VMware VCP, or equivalent. Additional certifications based on specific technology stack (e.g., Azure Fundamentals). Cybersecurity certifications (e.g., CISSP, CompTIA Security+). Additional Capabilities: Cloud Technologies. Demonstrate proficiency in cloud platforms, such as Microsoft Azure or AWS. Virtualization Expertise. Extensive experience with VMware or other virtualization technologies. Command Line. Proficient with PowerShell commands and more generally CLIs, Telnet, SSH. Storage Solutions. Knowledge of advanced storage solutions and data management. Monitoring & Reporting. Implement monitoring solutions and generate reports on system performance. Disaster Recovery. Contribute to the development and execution of disaster recovery plans. Main Duties/Responsibilities/Accountabilities: 1. IT Infrastructure Management: Control specification, directly implement new solutions, and maintain robust server environments to meet the demands of our business operations. Implement and optimize server configurations for performance and scalability. 2. Network Optimisation: Configure and manage advanced network solutions, ensuring high availability and reliability. Perform in-depth troubleshooting and implement solutions to address complex network challenges. 3. Leadership in Trouble shooting: Provide leadership in troubleshooting complex technical issues, guiding junior team members when necessary. Diagnose and resolve hardware, software, and network challenges to maintain operational efficiency. 4. Cybersecurity Responsibilities: Achieve and maintain relevant cybersecurity certifications and standards. Implement Zero Trust principles to enhance our overall security posture. Conduct regular penetration testing to identify and address security vulnerabilities. Develop and deliver tailored cybersecurity training for staff to enhance awareness and compliance. 5. Collaboration & Strategy: Collaborate with cross-functional teams to develop and implement strategies for continuous infrastructure improvement. Contribute to long-term infrastructure planning and execution. 6. Compliance: Implement and enforce security measures to safeguard our IT infrastructure. Ensure compliance with industry regulations and develop internal policies. Renumeration Excellent basic salary and benefits, negotiable. Please feel free to talk to about your salary expectations in complete confidence, (phone number removed). Recruitment Consultancy Think Staffing
Do you relish being the go-to tech expert within a business? Are you looking for a role where you will have the autonomy to impact technical decision making while still having the ability to have a hands on approach? You have the opportunity to join a UK wide group business with a Scottish HQ as you contribute to company wide projects working directly within senior business stakeholders Working from their Motherwell hub as part of a small but talented team with specialists in their field, you will be crucial in the success of the organisations IT systems and infrastructure Within your day to day duties you will work extensively with key tech and systems inclusive of Microsoft technologies - Windows Server, Office365, Active Directory, MS Intune and Virtualisation tools such as Hyper-V You will provide hands on technical support to the business within service requests but also help to shape and influence critical processes to ensure continual development and optimized IT solutions The ideal candidate for this position will enjoy dealing with both technical and not technical team members and have an active approach in looking to improve technical operations from within This is a fantastic opportunity to join a well established business with ambitious plans for the future. The role will involve shifts of 8-5 on site within their Motherwell office Curious? Contact me for more details on (phone number removed), (url removed) or message me directly on LinkedIn
Mar 28, 2024
Full time
Do you relish being the go-to tech expert within a business? Are you looking for a role where you will have the autonomy to impact technical decision making while still having the ability to have a hands on approach? You have the opportunity to join a UK wide group business with a Scottish HQ as you contribute to company wide projects working directly within senior business stakeholders Working from their Motherwell hub as part of a small but talented team with specialists in their field, you will be crucial in the success of the organisations IT systems and infrastructure Within your day to day duties you will work extensively with key tech and systems inclusive of Microsoft technologies - Windows Server, Office365, Active Directory, MS Intune and Virtualisation tools such as Hyper-V You will provide hands on technical support to the business within service requests but also help to shape and influence critical processes to ensure continual development and optimized IT solutions The ideal candidate for this position will enjoy dealing with both technical and not technical team members and have an active approach in looking to improve technical operations from within This is a fantastic opportunity to join a well established business with ambitious plans for the future. The role will involve shifts of 8-5 on site within their Motherwell office Curious? Contact me for more details on (phone number removed), (url removed) or message me directly on LinkedIn
Senior Software Engineer / Scala Engineer Remote UK based 12m Contract Inside IR35 (Apply online only)pd to Umbrella Senior Software Engineer / Scala Engineer Looking for 5+ years of professional software development experience in server-side JVM programming languages, Including 2+ years Scala programming experience including cats effect, http4s etc. This is working in highly scalable software components within large scale distributed system architecture. Ideally some experience with login based token based authentication, Single Sign-On, 3rd Party authentication, OAF, JWT, Okta, Nimbus, API integration (ie Google, Roku) etc Proven experience of cloud application architecture and engineering with some AWS. Role Description: The role will be working for a large Global media entertainment company providing consumers around the world, access to the content they want most, on the latest platforms, at a time of rapidly evolving consumer habits. This role sits in the Identity Platform team who are responsible for recognizing, knowing and understanding consumers through login, registration and permission management. Functionality provides critical consumer facing access, security, and identification services across multiple D2C digital consumer experiences including streaming video content, booking experiences and buying products from ecommerce platforms. These identity services are responsible for over 300 million guest and fan accounts, and billions of transactions per year, so experience of software development in highly scalable, distributed software environments is required As a Senior Software Engineer within the Identity Engineering organisation, you will be responsible for writing and reviewing code, contributing to technical decisions etc You will be empowered to contribute to technical and architectural decisions, and to influence the roadmap for your squad, working in partnership with your local leader, your squad, and your peers across Product, Project Management and Engineering. You will contribute to and be part of an engaging, dynamic and inclusive engineering organisation, grounded in scrum and agile practices, CI/CD, great collaboration, functional programming and motivated by a commitment to continuous learning and improvement. Identity Engineering squads build and run high-traffic and globally replicated systems which form an integral and visible part of every user's journey across multiple properties. The Account and Access Management fleet creates Private APIs, data, and services pertaining to customer identity, accounts, and access. Responsibilities: Contribute to the design, development, testing, deployment, and support of stateful microservices and lambdas in a multi-region cloud environment. Promote and support Agile methodologies such as Scrum, Kanban, and Scrumban by actively participating in regular ceremonies such as stand-up, retrospectives and sprint planning. Mentor engineers within your squad (and beyond!) to help them improve their technical ability and build their profile within and outside of the organisation. Collaborate with your squad, Product Managers, Designers, QA, Operations, and other stakeholders to understand requirements and articulate technical decisions and outcomes. Required Skills: 2+ years practical Scala programming experience within a commercial environment and familiarity with popular frameworks such as: Cats, Cats Effect, ZIO, and http4s. 5 years professional software engineering experience, familiarity with at least one of the following Java Virtual Machine (JVM) languages: Scala, Java etc Ideally some experience with login based token based authentication, Single Sign-On, 3rd Party authentication, OAF, JWT, Okta, Nimbus, API integration (ie Google, Roku) etc Familiarity with Amazon Web Services (AWS) and ideally Terraform, and infrastructure as code (IaC) best practices. Familiarity with both object oriented programming (OOP) and functional programming (FP) best practices. Required Education & Experience: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience. Minimum of 5 years related work experience. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Mar 28, 2024
Contractor
Senior Software Engineer / Scala Engineer Remote UK based 12m Contract Inside IR35 (Apply online only)pd to Umbrella Senior Software Engineer / Scala Engineer Looking for 5+ years of professional software development experience in server-side JVM programming languages, Including 2+ years Scala programming experience including cats effect, http4s etc. This is working in highly scalable software components within large scale distributed system architecture. Ideally some experience with login based token based authentication, Single Sign-On, 3rd Party authentication, OAF, JWT, Okta, Nimbus, API integration (ie Google, Roku) etc Proven experience of cloud application architecture and engineering with some AWS. Role Description: The role will be working for a large Global media entertainment company providing consumers around the world, access to the content they want most, on the latest platforms, at a time of rapidly evolving consumer habits. This role sits in the Identity Platform team who are responsible for recognizing, knowing and understanding consumers through login, registration and permission management. Functionality provides critical consumer facing access, security, and identification services across multiple D2C digital consumer experiences including streaming video content, booking experiences and buying products from ecommerce platforms. These identity services are responsible for over 300 million guest and fan accounts, and billions of transactions per year, so experience of software development in highly scalable, distributed software environments is required As a Senior Software Engineer within the Identity Engineering organisation, you will be responsible for writing and reviewing code, contributing to technical decisions etc You will be empowered to contribute to technical and architectural decisions, and to influence the roadmap for your squad, working in partnership with your local leader, your squad, and your peers across Product, Project Management and Engineering. You will contribute to and be part of an engaging, dynamic and inclusive engineering organisation, grounded in scrum and agile practices, CI/CD, great collaboration, functional programming and motivated by a commitment to continuous learning and improvement. Identity Engineering squads build and run high-traffic and globally replicated systems which form an integral and visible part of every user's journey across multiple properties. The Account and Access Management fleet creates Private APIs, data, and services pertaining to customer identity, accounts, and access. Responsibilities: Contribute to the design, development, testing, deployment, and support of stateful microservices and lambdas in a multi-region cloud environment. Promote and support Agile methodologies such as Scrum, Kanban, and Scrumban by actively participating in regular ceremonies such as stand-up, retrospectives and sprint planning. Mentor engineers within your squad (and beyond!) to help them improve their technical ability and build their profile within and outside of the organisation. Collaborate with your squad, Product Managers, Designers, QA, Operations, and other stakeholders to understand requirements and articulate technical decisions and outcomes. Required Skills: 2+ years practical Scala programming experience within a commercial environment and familiarity with popular frameworks such as: Cats, Cats Effect, ZIO, and http4s. 5 years professional software engineering experience, familiarity with at least one of the following Java Virtual Machine (JVM) languages: Scala, Java etc Ideally some experience with login based token based authentication, Single Sign-On, 3rd Party authentication, OAF, JWT, Okta, Nimbus, API integration (ie Google, Roku) etc Familiarity with Amazon Web Services (AWS) and ideally Terraform, and infrastructure as code (IaC) best practices. Familiarity with both object oriented programming (OOP) and functional programming (FP) best practices. Required Education & Experience: Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience. Minimum of 5 years related work experience. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Mar 28, 2024
Full time
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Role: 2nd Line Engineer Location: Coventry Salary: £30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: £30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Network Engineer - 6 months - Uxbridge We're currently representing a leading IT Solutions Provider who are looking to recruit a Senior Network Engineer for an initial 6-month contract. Responsibilities: Regularly engage with clients and internal teams, including developers and analyst teams. Capable of collaborating with 3rd party vendors, OEMs, and product suppliers. Hands-on experience in infrastructure as code, constructing CI/CD pipelines, starting from scratch. Proficient in aiding DevOps teams with networking inquiries. Skills/Must have: Ability to navigate technical and architectural discussions for Data Centre hosting and migration. Proficiency in Network operations, Design, Solution, and Implementation support is desired. A robust background in networking, SaaS, and security is essential, with a deep understanding of IPSEC, GRE, HTTP/HTTPS, and DNS protocols. Mandated experience with Palo Alto and FortiGate Firewall, along with various Firewall backgrounds, and expertise in hybrid cloud integration. Essential experience with Proxy and SSL. Contract Details: Duration: 6 months Location: Uxbrdige Determination: Inside IR35 Day Rate: £350 Per Day - £400 Per Day Start Date: ASAP Senior Network Engineer - 6 months - Uxbridge
Mar 28, 2024
Contractor
Senior Network Engineer - 6 months - Uxbridge We're currently representing a leading IT Solutions Provider who are looking to recruit a Senior Network Engineer for an initial 6-month contract. Responsibilities: Regularly engage with clients and internal teams, including developers and analyst teams. Capable of collaborating with 3rd party vendors, OEMs, and product suppliers. Hands-on experience in infrastructure as code, constructing CI/CD pipelines, starting from scratch. Proficient in aiding DevOps teams with networking inquiries. Skills/Must have: Ability to navigate technical and architectural discussions for Data Centre hosting and migration. Proficiency in Network operations, Design, Solution, and Implementation support is desired. A robust background in networking, SaaS, and security is essential, with a deep understanding of IPSEC, GRE, HTTP/HTTPS, and DNS protocols. Mandated experience with Palo Alto and FortiGate Firewall, along with various Firewall backgrounds, and expertise in hybrid cloud integration. Essential experience with Proxy and SSL. Contract Details: Duration: 6 months Location: Uxbrdige Determination: Inside IR35 Day Rate: £350 Per Day - £400 Per Day Start Date: ASAP Senior Network Engineer - 6 months - Uxbridge
TITLE: Cloud DevOps Product OwnerLOCATION(S): Halifax, Leeds, Manchester, Edinburgh or LondonHOURS: Full timeWORKING PATTERN: Two days per week (or 40% of your time) at one of our Risk hub offices. We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. The purpose of the this Product Owner is the overall ownership for a single product backlog which contains 2-3 features, journeys or technology components. They are typically a Lab or Team Lead (containing 2-3 Feature or Component teams), reporting into the Business Platform Lead or Lab Lead. This role is responsible to oversee the release of incremental value within an overall product, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities. About this Opportunity We're currently seeking an experienced Product Owner to join the Cloud DevOps Lab within our Cloud Platform. This is a fantastic opportunity as you'll have a direct impact on the Banks technology platforms and developer experience, allowing you to learn our DevOps offering, pipeline, change whilst exposing you to a breadth of interesting products. You'll be responsible for owning the vision and development for the Cloud DevOps products, ensuring that business requirements are analysed, prioritised, and delivered whilst balancing the needs of customers, partners, and risk. You'll support the business with their growth ambitions by implementing enhanced technology. This will include managing a multi-million-pound investment in our products, delivering the required changes to agreed scope, cost, quality, and timescales. You'll also work with business partners to agree and realise benefits. Role Responsibilities Supports development of Lab or Team OKRs and provides product performance and benefits realisation data Defines user-stories at Lab or Team level to meet customer needs Works with Customer Journey Manager to analyse user stories for customer journey improvements Shapes Product vision and roadmap at Lab or Team level Prioritises, refines and manages Lab or Team Product backlog Accountable for Product change governance and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Plays a role in developing capabilities within their functional area and invests in personal and team growth through mentoring and other informal methods Works with Integrators when change is particularly large Additional responsibilities for Technical Lab or Team Product Owners: Owns and manages the product backlog for a Group-wide technology asset Delivers against a product budget, performing financial and data analysis Manages all product risk Defines the segmentation and supplier strategy Environment Planning and other technical activities What we need from you? Proven experience as a product owner, ideally with previous experience in DevOps you are motivated by the opportunity to work across a range of platforms and technologies. Skills/experience in some of the below: Experience working within an Agile environment, working with infrastructure and software engineering teams and functions. Excellent partner management / influencing skills coupled with a strong client focus. Strong experience in working with Architects and Compliance teams Strong experience in creating and developing Product Backlog Experience in delivering Identity and Access Management, Infrastructure and CI/CD Pipelines solutions Experience in agile methodologies, tooling and ceremonies. Experience in building cloud platforms in Banking/Financial Service Industry Knowledge of Google Cloud Platform and Azure Extensive experience in Product Management Strong Stakeholder Management Experience in delivering Automation and self-service And any experience of these would be useful: Experience of working with 3rd party service providers would be highly beneficial. Solid understanding of CI/CD pipelines, version control, scanning systems, and release management practices. Familiarity with monitoring and observability tools (Prometheus, Grafana, Dynatrace) Familiarity with infrastructure as code (IaC) tools (e.g Terraform) Enjoy prioritising, task managing and are highly organised. Enjoy leading and mentoring others. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Mar 28, 2024
Full time
TITLE: Cloud DevOps Product OwnerLOCATION(S): Halifax, Leeds, Manchester, Edinburgh or LondonHOURS: Full timeWORKING PATTERN: Two days per week (or 40% of your time) at one of our Risk hub offices. We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. The purpose of the this Product Owner is the overall ownership for a single product backlog which contains 2-3 features, journeys or technology components. They are typically a Lab or Team Lead (containing 2-3 Feature or Component teams), reporting into the Business Platform Lead or Lab Lead. This role is responsible to oversee the release of incremental value within an overall product, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities. About this Opportunity We're currently seeking an experienced Product Owner to join the Cloud DevOps Lab within our Cloud Platform. This is a fantastic opportunity as you'll have a direct impact on the Banks technology platforms and developer experience, allowing you to learn our DevOps offering, pipeline, change whilst exposing you to a breadth of interesting products. You'll be responsible for owning the vision and development for the Cloud DevOps products, ensuring that business requirements are analysed, prioritised, and delivered whilst balancing the needs of customers, partners, and risk. You'll support the business with their growth ambitions by implementing enhanced technology. This will include managing a multi-million-pound investment in our products, delivering the required changes to agreed scope, cost, quality, and timescales. You'll also work with business partners to agree and realise benefits. Role Responsibilities Supports development of Lab or Team OKRs and provides product performance and benefits realisation data Defines user-stories at Lab or Team level to meet customer needs Works with Customer Journey Manager to analyse user stories for customer journey improvements Shapes Product vision and roadmap at Lab or Team level Prioritises, refines and manages Lab or Team Product backlog Accountable for Product change governance and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Plays a role in developing capabilities within their functional area and invests in personal and team growth through mentoring and other informal methods Works with Integrators when change is particularly large Additional responsibilities for Technical Lab or Team Product Owners: Owns and manages the product backlog for a Group-wide technology asset Delivers against a product budget, performing financial and data analysis Manages all product risk Defines the segmentation and supplier strategy Environment Planning and other technical activities What we need from you? Proven experience as a product owner, ideally with previous experience in DevOps you are motivated by the opportunity to work across a range of platforms and technologies. Skills/experience in some of the below: Experience working within an Agile environment, working with infrastructure and software engineering teams and functions. Excellent partner management / influencing skills coupled with a strong client focus. Strong experience in working with Architects and Compliance teams Strong experience in creating and developing Product Backlog Experience in delivering Identity and Access Management, Infrastructure and CI/CD Pipelines solutions Experience in agile methodologies, tooling and ceremonies. Experience in building cloud platforms in Banking/Financial Service Industry Knowledge of Google Cloud Platform and Azure Extensive experience in Product Management Strong Stakeholder Management Experience in delivering Automation and self-service And any experience of these would be useful: Experience of working with 3rd party service providers would be highly beneficial. Solid understanding of CI/CD pipelines, version control, scanning systems, and release management practices. Familiarity with monitoring and observability tools (Prometheus, Grafana, Dynatrace) Familiarity with infrastructure as code (IaC) tools (e.g Terraform) Enjoy prioritising, task managing and are highly organised. Enjoy leading and mentoring others. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
In Technology Group Limited
Newcastle Upon Tyne, Tyne And Wear
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd line support engineeerLead Engineer/consultant/manager for managed Service Provider - Ripley An East Midlands Managed Service Provider have a vacancy for a 3 rd Line senior technical support engineer / project manager. A varied role with exposure to a plethora of technologies spanning a significant number of client sites and industries. The role will include; providing escalation support to our 1st and 2nd line team, writing policies and procedures for customers (e.g. DR plans and CyberEssentials compliance), proactively searching for issues and vulnerabilities at customer sites to prevent issues before they happen, pre-sales project planning, analysis and customer engagement, the management and maintenance of Microsoft Windows Server environments from 2008 to 2019 on-premise and Microsoft Azure environments, the deployment, migration to and maintenance of Microsoft 365 suite of cloud services, Hyper-V and VMWare infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security (inclusive of the perimeter firewall (primarily WatchGuard), client-based applications and CyberEssentials), evaluation and deployment of new technologies as and when required, engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes and developing agent procedures/monitoring in our RMM solution to improve proactiveness and automation. The ideal candidate will have several years of experience working in a managed service provider environment as a 3 rd line engineer, have led and project managed a number of server and network migrations both on-premise and cloud infrastructures. A solid background in Azure/Microsoft 365 is essential. The candidate: o Excellent customer-facing skills - experience dealing with internal/external business stakeholders. o Strong team player and self-motivated. o Experience writing IT policies, procedures and project plans. o Proactive nature, you will need to take ownership and see them through to completion. o Provide a 3rd line initial escalation point to our support team. o Be visionary in how to improve current methods of working, and utilise current systems o Provide technical support for the commercial team to assist with project planning, analysis and customer engagement. o Evaluation and deployment of new technologies as and when required. o Engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes. o Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. o Strong and demonstrable network analytics and design skills. o Ability to troubleshoot and investigate problems without defined causes. o Demonstrable experience with firewalls, routing and VLAN technologies o Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. If you are motivated to take your technical skill set to the next level and work with a dynamic team, then this is the ideal role for you. You must have excellent interpersonal and communication skills and be comfortable in dealing with senior board members/stakeholders at our customer sites. Experience in leading/mentoring other more junior staff is also a must. The candidate must be mobile and hold a UK driving license
Mar 28, 2024
Full time
3rd line support engineeerLead Engineer/consultant/manager for managed Service Provider - Ripley An East Midlands Managed Service Provider have a vacancy for a 3 rd Line senior technical support engineer / project manager. A varied role with exposure to a plethora of technologies spanning a significant number of client sites and industries. The role will include; providing escalation support to our 1st and 2nd line team, writing policies and procedures for customers (e.g. DR plans and CyberEssentials compliance), proactively searching for issues and vulnerabilities at customer sites to prevent issues before they happen, pre-sales project planning, analysis and customer engagement, the management and maintenance of Microsoft Windows Server environments from 2008 to 2019 on-premise and Microsoft Azure environments, the deployment, migration to and maintenance of Microsoft 365 suite of cloud services, Hyper-V and VMWare infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security (inclusive of the perimeter firewall (primarily WatchGuard), client-based applications and CyberEssentials), evaluation and deployment of new technologies as and when required, engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes and developing agent procedures/monitoring in our RMM solution to improve proactiveness and automation. The ideal candidate will have several years of experience working in a managed service provider environment as a 3 rd line engineer, have led and project managed a number of server and network migrations both on-premise and cloud infrastructures. A solid background in Azure/Microsoft 365 is essential. The candidate: o Excellent customer-facing skills - experience dealing with internal/external business stakeholders. o Strong team player and self-motivated. o Experience writing IT policies, procedures and project plans. o Proactive nature, you will need to take ownership and see them through to completion. o Provide a 3rd line initial escalation point to our support team. o Be visionary in how to improve current methods of working, and utilise current systems o Provide technical support for the commercial team to assist with project planning, analysis and customer engagement. o Evaluation and deployment of new technologies as and when required. o Engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes. o Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. o Strong and demonstrable network analytics and design skills. o Ability to troubleshoot and investigate problems without defined causes. o Demonstrable experience with firewalls, routing and VLAN technologies o Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. If you are motivated to take your technical skill set to the next level and work with a dynamic team, then this is the ideal role for you. You must have excellent interpersonal and communication skills and be comfortable in dealing with senior board members/stakeholders at our customer sites. Experience in leading/mentoring other more junior staff is also a must. The candidate must be mobile and hold a UK driving license
3rd line Engineer - Birmingham/ Hybrid - £30,000 to £38,000 I have recently partnered with a major company within the IT Service space. We are currently searching for a talented and driven 3rd line engineer work on various projects and BAU work. In this role you would have the opportunity to work on major projects for some of the UK's biggest companies, as well as be a senior member of the companies help desk, assist in costumer relations as well as be a mentor and senior point of escalation for a talented and growing 2nd line IT service desk, who work in a range of industries including Networking, Data centre, Infrastructure, Cloud and Cyber security. About the 3rd line engineer role: Located in Birmingham Offering between £30,000 and £38,000 per annum Hybrid (4 days a week on site) 2 stage interview process final interview in person A car and license is 100% necessary Requirements of the 3rd line engineer role: MSP experience Experience working on projects and BAU Strong technical capabilities (O365, SCCM, Windows servers, SQL) Very good communication, both written and spoken Experience with business reports and documentation Proven experience of supporting 2nd or 3rd line quires A car and license is 100% necessary To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Mar 28, 2024
Full time
3rd line Engineer - Birmingham/ Hybrid - £30,000 to £38,000 I have recently partnered with a major company within the IT Service space. We are currently searching for a talented and driven 3rd line engineer work on various projects and BAU work. In this role you would have the opportunity to work on major projects for some of the UK's biggest companies, as well as be a senior member of the companies help desk, assist in costumer relations as well as be a mentor and senior point of escalation for a talented and growing 2nd line IT service desk, who work in a range of industries including Networking, Data centre, Infrastructure, Cloud and Cyber security. About the 3rd line engineer role: Located in Birmingham Offering between £30,000 and £38,000 per annum Hybrid (4 days a week on site) 2 stage interview process final interview in person A car and license is 100% necessary Requirements of the 3rd line engineer role: MSP experience Experience working on projects and BAU Strong technical capabilities (O365, SCCM, Windows servers, SQL) Very good communication, both written and spoken Experience with business reports and documentation Proven experience of supporting 2nd or 3rd line quires A car and license is 100% necessary To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.