Rise Technical Recruitment Limited
Chalfont St. Giles, Buckinghamshire
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 18, 2024
Full time
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
IT Support Technician Location: Gloucester Shift : Day shift Salary: £25000 to £27,000 per annum Excellent Benefits package & great working environment Calling all IT Support Technicians, my successful client is looking for an expereinced IT support echnician to join their growing team in Gloucester. The successful candidate for the role of IT Support Technician contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of IT systems across the entire organization. Tasks and Responsibilities: Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. • Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment. • Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. • Testing disaster recovery procedures to ensure business continuity. • Assisting with the companies digital road map, including AI integration and AR/VR applications. • Assisting with ad-hoc project work for the Group IT department. • Occasional overseas travel to international sites may be required. Qualifications and Experience Required: Be reliable, efficient, and organised, be able to work independently or as part of a team. • The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance. • Possess and demonstrate strong analytical skills. • Excellent communication skills, both written and orally. • Positive attitude with ability to work within culturally diverse environments. • Helpful and supportive approach to resolution of challenges • Receptive and adaptable to change. • Able to travel internationally and domestically What we can offer They offer an attractive salary Every other friday off 25 days holiday + Bank holidays Private medical insurance They offer job security and stability, as they have a sustainable client base. Potential career progression. They promote a positive, approachable and welcoming culture throughout the company. For further details, please contact Paul Furlong by email on (url removed) or by phone on (phone number removed). Omega Resource Group is acting as an Employment Agency in relation to this vacancy Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a graduate IT technician, Level 1 IT support or Front line support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Technician Location: Gloucester Shift : Day shift Salary: £25000 to £27,000 per annum Excellent Benefits package & great working environment Calling all IT Support Technicians, my successful client is looking for an expereinced IT support echnician to join their growing team in Gloucester. The successful candidate for the role of IT Support Technician contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of IT systems across the entire organization. Tasks and Responsibilities: Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. • Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment. • Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. • Testing disaster recovery procedures to ensure business continuity. • Assisting with the companies digital road map, including AI integration and AR/VR applications. • Assisting with ad-hoc project work for the Group IT department. • Occasional overseas travel to international sites may be required. Qualifications and Experience Required: Be reliable, efficient, and organised, be able to work independently or as part of a team. • The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance. • Possess and demonstrate strong analytical skills. • Excellent communication skills, both written and orally. • Positive attitude with ability to work within culturally diverse environments. • Helpful and supportive approach to resolution of challenges • Receptive and adaptable to change. • Able to travel internationally and domestically What we can offer They offer an attractive salary Every other friday off 25 days holiday + Bank holidays Private medical insurance They offer job security and stability, as they have a sustainable client base. Potential career progression. They promote a positive, approachable and welcoming culture throughout the company. For further details, please contact Paul Furlong by email on (url removed) or by phone on (phone number removed). Omega Resource Group is acting as an Employment Agency in relation to this vacancy Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a graduate IT technician, Level 1 IT support or Front line support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Job Title: Data Centre Engineer Location: Maidstone Salary: 24k - 32k Job Type: Full time, Permanent This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. About Us: Custodian Data Centres is an award-winning innovative Data Centre, Network & Cloud services provider based in Maidstone & Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house, you'll be part of the team behind this. The Role: We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone & Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the datacentre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support & remote hands for clients Running & testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (Extra based on length of service) Free U-Space for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc) Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT helpdesk technician, systems engineer, helpdesk support, junior network engineer, Data Center Engineer, Data Center Operations Specialist, Data Center Infrastructure Engineer, Data Center Systems Engineer, Data Center Technician, Data Center Network Engineer, will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Data Centre Engineer Location: Maidstone Salary: 24k - 32k Job Type: Full time, Permanent This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. About Us: Custodian Data Centres is an award-winning innovative Data Centre, Network & Cloud services provider based in Maidstone & Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house, you'll be part of the team behind this. The Role: We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone & Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the datacentre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support & remote hands for clients Running & testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (Extra based on length of service) Free U-Space for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc) Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT helpdesk technician, systems engineer, helpdesk support, junior network engineer, Data Center Engineer, Data Center Operations Specialist, Data Center Infrastructure Engineer, Data Center Systems Engineer, Data Center Technician, Data Center Network Engineer, will also be considered for this role.
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 17, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
Apr 12, 2024
Full time
Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident and Escalations Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Sep 23, 2022
Full time
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
Nov 09, 2021
Full time
Vacancy x3, x1 Shift A, x1 Shift B Cross Hands x 2 & Llanybydder x 1 We are looking for a number of new team members to join Dunbia IT. Reporting to the IT site Manager the IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support. The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity. Responsibilities / Objectives: Provide quality service to Dunbia Cross Hands customers in all assigned tasks. Support all internal and external customers with product training, knowledge, and expertise. Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems. Log and track support calls raised on the IT Support Desk system prioritising and escalate jobs as required to ensure end user satisfaction. Identify trends in the support calls and develop documentation to address reoccurring problems and issues. Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required. Recommends means for product or system improvements including procedural steps, increased training, and enhanced documentation. Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues. Assist other teams to initiate, design and manage effective support solutions as directed by our business needs. Assist with the development and testing of newly designed products and systems for operational integrity and functionality. Effectively communicate the ideas, expectations, and goals while working with and through others to achieve desired result. Responsibility and Decision-Making Authority Involve other team members to establish best practices / decisions. Act independently when required. Maintain Dawn Meats Group IT values and policies. Qualifications / Competencies / Position Requirements Knowledge, Skills, and Abilities: Provide quality service to Dunbia Cross Hands internal and external customers in all assigned tasks. Minimum of three years' experience in a technical support environment. Diagnostic and analytical skills for software and general information systems and application knowledge. Electro-Mechanical knowledge. Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Web Applications, and internet protocols. Strong hardware abilities with the understanding of terminology and functionality. Ability to multitask, a sense of urgency and the ability to maintain a positive attitude. Excellent telephone presence with organised follow-up skills. Ability to be proactive and able to take direction and establish ownership projects tasks. Demonstrated networking skill. Ability to foster strong relationships internally and externally. Excellent verbal and written communication skills. Strong customer focus i.e., a service-oriented attitude. Education and Experience IT or engineering degree is beneficial Prior Help Desk experience Working Hours 8 hour shifts covering 7 days a week ranging from a 5.30am start to a 23:30 finish Out of Hours Working May be required to support the business needs. Working Environment Work is usually performed in an office and within a shop floor Food Manufacturing setting. Tools and Equipment Used Typical office and IT related equipment. Company Laptop, Mobile Phone and Remote Access Hardware Provided. Travel Negligible, although may be required for off-site technical training and travel between Dunbia Llanybydder near Lampeter where standard IR rates will apply. Physical Demands: Digital dexterity and hand / eye coordination in operation of office equipment. Light lifting and carrying of IT equipment and in line with approved manual handling techniques. Ability to speak to and hear customers and / or other employees via phone or in person. Ability to converse with end users where English is a second language. Employee Benefits: Nest Pension Death on Service (Post 6 Months Probationary Period) Paid Annual Leave 28 Days per annum Free Car Parking Staff Shop Wifi Access Training Opportunities EE Perks Microsoft Discounts Provided PPE
Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst Type: 3 month contract Location: based onsite in London (Euston) Rate: up to £170 per day (Umbrella) Desktop Support Analyst will be working within the onsite Desktop Team at a Customer Head Office and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. The company believe in training and development and and obtaining where possible accreditations from those vendors. Therefore, a training budget is an essential part of the solution in enabling their teams. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. This is a great opportunity to join one of the Industry's fastest growing companies with over 50 Years of combined experience in the provision of software solutions. Experience in: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst
Oct 07, 2021
Contractor
Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst Type: 3 month contract Location: based onsite in London (Euston) Rate: up to £170 per day (Umbrella) Desktop Support Analyst will be working within the onsite Desktop Team at a Customer Head Office and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. The company believe in training and development and and obtaining where possible accreditations from those vendors. Therefore, a training budget is an essential part of the solution in enabling their teams. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. This is a great opportunity to join one of the Industry's fastest growing companies with over 50 Years of combined experience in the provision of software solutions. Experience in: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst
Job Title: Assistant Technician - Schools Traded Service Location: Walsall Salary: £18,933 to 19,698 per annum (pro rata to hours worked - term time only) Job Type: Full-time, Contract - 12 Months Term Time Hours: 37 per week covering shift patterns between 08:30 am and 17:00 pm Closing Date: 10th October, 2021 The Role An excellent role for someone starting their IT Career. For the right candidate with the drive to learn, we offer plenty of opportunities to immerse themselves and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients. Every day will have different challenges. We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region. About you: Do you have excellent customer service, problem solving and personal communication skills? Can you ask the right questions to resolve end user ICT problems quickly and successfully? Take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers. The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot. The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents. The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers. The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people. Applicants must hold a Full UK Driving licence. Please click on the APPLY button to complete your application at the Company's careers page. Candidates with the relevant experience or job titles of; ICT, Web Development Officer, ICT Web Technician, Junior IT, Customer Service, Database may also be considered for this role.
Oct 06, 2021
Contractor
Job Title: Assistant Technician - Schools Traded Service Location: Walsall Salary: £18,933 to 19,698 per annum (pro rata to hours worked - term time only) Job Type: Full-time, Contract - 12 Months Term Time Hours: 37 per week covering shift patterns between 08:30 am and 17:00 pm Closing Date: 10th October, 2021 The Role An excellent role for someone starting their IT Career. For the right candidate with the drive to learn, we offer plenty of opportunities to immerse themselves and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients. Every day will have different challenges. We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region. About you: Do you have excellent customer service, problem solving and personal communication skills? Can you ask the right questions to resolve end user ICT problems quickly and successfully? Take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers. The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot. The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents. The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers. The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people. Applicants must hold a Full UK Driving licence. Please click on the APPLY button to complete your application at the Company's careers page. Candidates with the relevant experience or job titles of; ICT, Web Development Officer, ICT Web Technician, Junior IT, Customer Service, Database may also be considered for this role.
IT Service Desk Engineer - Hosting / Networks
Newcastle
Competitive Salary DOE + Excellent Company Benefits Package
Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand.
We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide.
With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.
We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.
Service Desk Engineer Key Responsibilities:
+ To resolve incidents and problems both directly from customers and through technical escalation
+ To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
+ To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To administer customer networks as part of managed services provision
+ To provide proactive problem management though checking manufacture websites
Service Desk Engineer Required Skills and Experience:
+ Vast experience working in either 1st or 2nd line IT technical support
+ Vast experience in a customer facing environment
+ Exposure to and hands on experience of working within an IT service provider environment
+ Good understanding of Microsoft products. Basic experience of servers.
+ Basic understanding of ISO/BSI and ITIL frameworks
+ Basic understanding of working with Service Level Agreements
Please note - Shift work may be required.
Benefits we offer:
+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrolment in the Bike to work scheme
+ Optional enrolment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location
You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Oct 29, 2018
IT Service Desk Engineer - Hosting / Networks
Newcastle
Competitive Salary DOE + Excellent Company Benefits Package
Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand.
We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide.
With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.
We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering.
Service Desk Engineer Key Responsibilities:
+ To resolve incidents and problems both directly from customers and through technical escalation
+ To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
+ To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
+ To administer customer networks as part of managed services provision
+ To provide proactive problem management though checking manufacture websites
Service Desk Engineer Required Skills and Experience:
+ Vast experience working in either 1st or 2nd line IT technical support
+ Vast experience in a customer facing environment
+ Exposure to and hands on experience of working within an IT service provider environment
+ Good understanding of Microsoft products. Basic experience of servers.
+ Basic understanding of ISO/BSI and ITIL frameworks
+ Basic understanding of working with Service Level Agreements
Please note - Shift work may be required.
Benefits we offer:
+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrolment in the Bike to work scheme
+ Optional enrolment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location
You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
NOC / Datacentre Engineer - Top 3 Managed Cloud & Hosting Brand
London
£25,000 – £30,000 DOE + Full Company Benefits
** We are looking for an ambitious IT Engineer with previous hands-on (support & hardware) Data Centre experience **
About Us
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The NOC / Datacentre Engineer role:
> Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc.
> You will be remote hands for our clients when required.
> You will be required to support our clients helping to resolve their technical issues via ticket/telephone and in person, escalating support requests whenever necessary.
> The roll will cover a 24/7 work pattern (12 hr Shift)
Other responsibilities include:-
> Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
> Server configuration and network support/administration
> Updating asset management systems and stock control systems
> Managing Backups
> Monitoring networks and servers
> Managing tasks in the Datacentre environment and liaising with maintenance personnel
What it takes:
Skills/Experience - The Ideal Candidate will:
> Have hardware experience on Dell or HP or equivalent racked servers (Must be able to name and understand the components that make up a server).
> Have deployment experience or Knowledge of OS installations (Widows, Unix)
> Have Basic experience of Cisco networking equipment
> Be a practical person comfortable in a physical role handling heavy equipment
> Have high standards in customer care
> Be self-motivated with a can do attitude
> Have clear verbal and written communication skills, good telephone manner.
> Be hands on, proactive and organised in the way you work
> Be able to work on their own initiative to meet SLA’s
Desirable:
> Knowledge of network equipment and IP configurations
> Knowledge of RDP, SSH and how to access equipment remotely
> Fibre optic cabling and structured cabling
> Asset management system experience
> Experience of shift working in a 24x7 environment, preferably within a Datacentre
> Technical customer support or Helpdesk experience
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Long service benefits
> Breakfast on us every day, including a hot roll on Fridays
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you ………
You may have worked in the following capacities:
Server Build Engineer, Hosting Engineer, Datacentre Technician, Junior Server Technician, Junior Datacentre Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Bluetownonline Ltd
Nottinghamshire, NG2 5, United Kingdom
Job Title : Support Engineer (Late Shift) Location: Ruddington, Nottingham, NG11 Salary: Competitive Hours : 37.5 hours per week Monday - Friday (17:30pm to 02:00am) The company is a rapidly expanding global software company based in Nottingham. The company is looking for a hardworking, dedicated Support Engineer that has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across the company's English speaking countries focusing on the United States. This is a second shift and starts at 17:30 and finishes at 02:00 Monday to Friday. Job Role: The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation. Key Responsibilities: The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas: Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012 Networking & Software Installation skills Apple OSX and Apple Remote Desktop (advantageous) Thin Client and Virtualisation (advantageous) Delivering support via the web to technical and non-technical customers Answering support tickets via Helpdesk and or telephone Contribute content for knowledgebase Investigative and analytical skills for troubleshooting Required Skills / Experience: The successful candidate should also possess the following traits: Enjoy working with others in a team atmosphere and Positive contributions to the organisation beyond the scope of normal responsibilities Prefer a fast-paced working environment Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Infrastructure Services Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1 st /2nd Line Helpdesk Engineer, IT Support Technician, 1 st /2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support will also be considered for this role.
Feb 21, 2016
Job Title : Support Engineer (Late Shift) Location: Ruddington, Nottingham, NG11 Salary: Competitive Hours : 37.5 hours per week Monday - Friday (17:30pm to 02:00am) The company is a rapidly expanding global software company based in Nottingham. The company is looking for a hardworking, dedicated Support Engineer that has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across the company's English speaking countries focusing on the United States. This is a second shift and starts at 17:30 and finishes at 02:00 Monday to Friday. Job Role: The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation. Key Responsibilities: The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas: Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012 Networking & Software Installation skills Apple OSX and Apple Remote Desktop (advantageous) Thin Client and Virtualisation (advantageous) Delivering support via the web to technical and non-technical customers Answering support tickets via Helpdesk and or telephone Contribute content for knowledgebase Investigative and analytical skills for troubleshooting Required Skills / Experience: The successful candidate should also possess the following traits: Enjoy working with others in a team atmosphere and Positive contributions to the organisation beyond the scope of normal responsibilities Prefer a fast-paced working environment Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Infrastructure Services Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1 st /2nd Line Helpdesk Engineer, IT Support Technician, 1 st /2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support will also be considered for this role.