*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 18, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
Apr 18, 2024
Full time
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented. Managing a team of 9 and reporting to the Digital Programme Manager, this job role will work closely with the Project Managers and the Support team to deliver key projects prioritised on the roadmap, and will be involved in various different work streams. You will be comfortable providing technical support and issue management across various on-going Digitial/E-Commerce projects. MAIN RESPONSIBILITIES: Gathering feedback from end users in order to continue improving systems effectively. Overseeing the incident management process and team members involved in resolving the incident. Translate business requirements into clear functional and technical solutions in Jira and Confluence. Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions. Create any relevant as-is and to-be process flows/swim lane diagrams for projects Running tests or investigations on system or application issues and being able to provide solutions within a timely manner. Creating reports to share with stakeholders and senior-level employees Contributing to team meetings with reports being able to present your findings Experience ideally being sought: A high level of business intelligence and strong analytical skills. Technical & Business analysis experience working within a digital and E-Commerce function An ITIL background, with experience of running a technical support team, which know how to manage the priority and risk of issues raised. Proven experience across a range of E-Commerce technologies and platforms (Hybris experience essential) - 3rd party integrations Knowledge of corporate global ERP systems (SAP experience desirable) Strong understanding of the software development lifecycle in the Agile Model ITIL Foundation (v3 or ITIL4).
Apr 18, 2024
Full time
This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented. Managing a team of 9 and reporting to the Digital Programme Manager, this job role will work closely with the Project Managers and the Support team to deliver key projects prioritised on the roadmap, and will be involved in various different work streams. You will be comfortable providing technical support and issue management across various on-going Digitial/E-Commerce projects. MAIN RESPONSIBILITIES: Gathering feedback from end users in order to continue improving systems effectively. Overseeing the incident management process and team members involved in resolving the incident. Translate business requirements into clear functional and technical solutions in Jira and Confluence. Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions. Create any relevant as-is and to-be process flows/swim lane diagrams for projects Running tests or investigations on system or application issues and being able to provide solutions within a timely manner. Creating reports to share with stakeholders and senior-level employees Contributing to team meetings with reports being able to present your findings Experience ideally being sought: A high level of business intelligence and strong analytical skills. Technical & Business analysis experience working within a digital and E-Commerce function An ITIL background, with experience of running a technical support team, which know how to manage the priority and risk of issues raised. Proven experience across a range of E-Commerce technologies and platforms (Hybris experience essential) - 3rd party integrations Knowledge of corporate global ERP systems (SAP experience desirable) Strong understanding of the software development lifecycle in the Agile Model ITIL Foundation (v3 or ITIL4).
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) Client Details My client provide fully managed single or multi-path solutions to connect any life, mission or business-critical IoT application Description You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional people This role will encompass a range of responsibilities including but not limited to: To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware. To lead test & installation of network software maintenance and updates provided by suppliers. Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate. Deployment and management of customer/product trials and pilots. Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required This role will encompass a range of responsibilities including but not limited to: To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware. To lead test & installation of network software maintenance and updates provided by suppliers. Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate. Deployment and management of customer/product trials and pilots. Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required. Profile The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE. Experienced and fully competent in own area and can share own expertise and provide guidance and support to others. May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities. Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role. Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries. Understands appropriate customer Business Processes and operating environments. Has developed specialist 'in depth' knowledge in more than one area. Completes own role independently and with minimal supervision. Can take action to monitor and control costs within own work horizons. Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions. Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements. Able if required to organise the work of a small team of professionals to deliver to agreed deadlines. Is able to promote teamwork, and to coach and guide others. Able to create informal networks with key contacts within own area. Job Offer A salary of £70,000 per year with a 10% bonus too. Hybrid working , 2 days per week from home . Head office is located in Watford. Other perms include; Pension Contribution 25 days holidays - Plus Bank holidays Private medical care
Apr 18, 2024
Full time
You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) Client Details My client provide fully managed single or multi-path solutions to connect any life, mission or business-critical IoT application Description You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions) The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional people This role will encompass a range of responsibilities including but not limited to: To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware. To lead test & installation of network software maintenance and updates provided by suppliers. Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate. Deployment and management of customer/product trials and pilots. Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required This role will encompass a range of responsibilities including but not limited to: To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware. To lead test & installation of network software maintenance and updates provided by suppliers. Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers. Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems. Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc. Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate. Deployment and management of customer/product trials and pilots. Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required. Profile The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE. Experienced and fully competent in own area and can share own expertise and provide guidance and support to others. May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities. Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role. Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries. Understands appropriate customer Business Processes and operating environments. Has developed specialist 'in depth' knowledge in more than one area. Completes own role independently and with minimal supervision. Can take action to monitor and control costs within own work horizons. Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions. Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements. Able if required to organise the work of a small team of professionals to deliver to agreed deadlines. Is able to promote teamwork, and to coach and guide others. Able to create informal networks with key contacts within own area. Job Offer A salary of £70,000 per year with a 10% bonus too. Hybrid working , 2 days per week from home . Head office is located in Watford. Other perms include; Pension Contribution 25 days holidays - Plus Bank holidays Private medical care
Manufacturing Solutions Developer Bradford & Home working Up to £45,000 Your new role The role of Manufacturing System Solution Developer is to work with Solutions Architects, Group IT, Site project teams and 3rd party Systems Integrators to deliver the end to end solutions defined by the Solution Architects across all of the manufacturing sites. This role focuses primarily on the development of the MES platform and the interfaces to and from SAP and to and from PLCs and other manufacturing devices. The role will also need to develop a deep understanding of the interaction and interdependency between SAP and the Manufacturing Execution Systems to which SAP sends and receives information. Responsibilities Interpretation of the end to end solution defined by the solution architects into MES configuration and functionality and hardware To develop solutions in line with the MES Standard processes and configuration standards Maintain detailed configuration documentation Define, develop and document robust test plans to ensure the all aspects of system testing are successfully completed, including unit, integration, interfaces and regression testing. Installation and configuration of any MES associated hardware, for example, scanners, printers, HMIs To ensure that changes to system architecture, platforms and software are managed through the appropriate change processes, and mechanisms to track changes are maintained. Assist with the creation and maintenance of educational materials and documentation using the Standard e-training platform. Delivery of manufacturing systems training to project team member, Key Users and End users Provide system support for manufacturing projects during the hypercare period following go-live. Ensuring that issues are resolved and documented Work closely with peers as part of the Manufacturing Systems Team and the Group IT Department. Work closely with manufacturing sites senior management teams to realise objective based performance and drive the group sites forward on their improvement targets set within the Manufacturing System framework. Support the continuous improvement policy deployment through application of appropriate technology. Quality assurance and auditing of the use of the Manufacturing Systems Solutions implemented in line with the audits and auditing plans developed by the Solution Architects Experience needed At least 1 years experience working with manufacturing execution systems, for example SAP-MII, AVEVA Model driven MES product stack Operation, Performance, Quality, EI, Workflow, System Platform Experience in Software programming languages (e.g SQL, HTML,XML, C,C#, C+, VB, JavaScript) Experience in Software installations and implementation Experience in software development lifecycle and best practices Proven experience of dealing with technical and business people within the context of IT systems implementation. Broad understanding of business processes associated with all aspects of an FMCG manufacturing operation. Proven experience of dealing with technical and business people within the context of IT systems implementation. Detailed understanding of developing test scripts for scenario impact analysis Project management skills from concept to delivery. Ability to test changes to manufacturing systems and feedback on improvements In depth understanding of SAP master data. Strong understanding of interfacing techniques used to connect systems such as SAP, MES and other related hardware Basic understanding of PLCs and Control Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 18, 2024
Full time
Manufacturing Solutions Developer Bradford & Home working Up to £45,000 Your new role The role of Manufacturing System Solution Developer is to work with Solutions Architects, Group IT, Site project teams and 3rd party Systems Integrators to deliver the end to end solutions defined by the Solution Architects across all of the manufacturing sites. This role focuses primarily on the development of the MES platform and the interfaces to and from SAP and to and from PLCs and other manufacturing devices. The role will also need to develop a deep understanding of the interaction and interdependency between SAP and the Manufacturing Execution Systems to which SAP sends and receives information. Responsibilities Interpretation of the end to end solution defined by the solution architects into MES configuration and functionality and hardware To develop solutions in line with the MES Standard processes and configuration standards Maintain detailed configuration documentation Define, develop and document robust test plans to ensure the all aspects of system testing are successfully completed, including unit, integration, interfaces and regression testing. Installation and configuration of any MES associated hardware, for example, scanners, printers, HMIs To ensure that changes to system architecture, platforms and software are managed through the appropriate change processes, and mechanisms to track changes are maintained. Assist with the creation and maintenance of educational materials and documentation using the Standard e-training platform. Delivery of manufacturing systems training to project team member, Key Users and End users Provide system support for manufacturing projects during the hypercare period following go-live. Ensuring that issues are resolved and documented Work closely with peers as part of the Manufacturing Systems Team and the Group IT Department. Work closely with manufacturing sites senior management teams to realise objective based performance and drive the group sites forward on their improvement targets set within the Manufacturing System framework. Support the continuous improvement policy deployment through application of appropriate technology. Quality assurance and auditing of the use of the Manufacturing Systems Solutions implemented in line with the audits and auditing plans developed by the Solution Architects Experience needed At least 1 years experience working with manufacturing execution systems, for example SAP-MII, AVEVA Model driven MES product stack Operation, Performance, Quality, EI, Workflow, System Platform Experience in Software programming languages (e.g SQL, HTML,XML, C,C#, C+, VB, JavaScript) Experience in Software installations and implementation Experience in software development lifecycle and best practices Proven experience of dealing with technical and business people within the context of IT systems implementation. Broad understanding of business processes associated with all aspects of an FMCG manufacturing operation. Proven experience of dealing with technical and business people within the context of IT systems implementation. Detailed understanding of developing test scripts for scenario impact analysis Project management skills from concept to delivery. Ability to test changes to manufacturing systems and feedback on improvements In depth understanding of SAP master data. Strong understanding of interfacing techniques used to connect systems such as SAP, MES and other related hardware Basic understanding of PLCs and Control Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows Essential Skills/Qualifications Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE
Apr 18, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to 275.00 per day working 37.5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows Essential Skills/Qualifications Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSE
3rd Line Support Engineer London 3 days per week on-site Permanent Up to 65,000 People Source have partnered with a key Managed Service client looking to recruit an experienced 3rd Line Support Engineer to join the London team, supporting with on-prem activity for one of their high-profile clients. This role will require you to work on the client site 3 days per week providing 3rd line support across project related tasks. Key Responsibilities: Provide excellent customer service. Provide 3rd line technical support to key account. Document all supporting activities within the ticketing system. Troubleshoot software, hardware and network related issues. Collaborate with other teams in the department to make sure all issues resolved efficiently. Install, configure and maintain computer systems and software applications. Key Experience Required: Ability to Design, Build and Support. VMWare vSphere, Horizon VDi and vRealize. MS 365 Apps. Veeam B&R Windows 10 & 11 HPE Server, Storage & Networking Windows Server OSes 10 Zig Thin Client & Re-PurpOS Manage Engine Password Manger SCCM & MDT OPManager If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 18, 2024
Full time
3rd Line Support Engineer London 3 days per week on-site Permanent Up to 65,000 People Source have partnered with a key Managed Service client looking to recruit an experienced 3rd Line Support Engineer to join the London team, supporting with on-prem activity for one of their high-profile clients. This role will require you to work on the client site 3 days per week providing 3rd line support across project related tasks. Key Responsibilities: Provide excellent customer service. Provide 3rd line technical support to key account. Document all supporting activities within the ticketing system. Troubleshoot software, hardware and network related issues. Collaborate with other teams in the department to make sure all issues resolved efficiently. Install, configure and maintain computer systems and software applications. Key Experience Required: Ability to Design, Build and Support. VMWare vSphere, Horizon VDi and vRealize. MS 365 Apps. Veeam B&R Windows 10 & 11 HPE Server, Storage & Networking Windows Server OSes 10 Zig Thin Client & Re-PurpOS Manage Engine Password Manger SCCM & MDT OPManager If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
My client in Greater London is looking to appoint a talented Oracle Fusion Application Support Manager on a Contract basis. The role will manage the application support team responsible for operating application support for the Councils Oracle Cloud-Fusion System About the role: Based in Greater London (REMOTE): Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access control, licensing, audit monitoring) About you: You will have the following experiences: Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access control, licensing, audit monitoring) What s on offer: Salary: £450+ per day, Inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: 6 month minimum Hours: 09:00ach -17:00 Monday to Friday How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCG3 We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to John Shorrock on (url removed) remembering to include your details as well. T s & C s apply.
Apr 18, 2024
Contractor
My client in Greater London is looking to appoint a talented Oracle Fusion Application Support Manager on a Contract basis. The role will manage the application support team responsible for operating application support for the Councils Oracle Cloud-Fusion System About the role: Based in Greater London (REMOTE): Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access control, licensing, audit monitoring) About you: You will have the following experiences: Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access control, licensing, audit monitoring) What s on offer: Salary: £450+ per day, Inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: 6 month minimum Hours: 09:00ach -17:00 Monday to Friday How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCG3 We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to John Shorrock on (url removed) remembering to include your details as well. T s & C s apply.
Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 18, 2024
Full time
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Backup & Storage Support Engineer Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions. Responsibilities Lead support and improvement of the estates' Backup & Storage solutions Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA's Meet agreed build standards Explain technical concepts and provide guidance to the customer Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable. Skills & Experience Essential; 2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation. Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage. Detailed knowledge of backup and storage methodologies to assist in defining policies and processes. Broad IT infrastructure understanding; (e.g. Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.) Ability to write quality technical documentation for all aspects of the technical infrastructure Strong 3rd line support skills and experience managing service requests/incidents and problems. Excellent communication and customer service skills. Holds, or able to attain, Security Clearance at SC Level Desirable; Highly Available Storage solutions SAN Fabric Storage/Backup technical certification. ITIL Certification Working knowledge of SM9/SNOW or similar The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more. In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.
Apr 18, 2024
Full time
Backup & Storage Support Engineer Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions. Responsibilities Lead support and improvement of the estates' Backup & Storage solutions Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA's Meet agreed build standards Explain technical concepts and provide guidance to the customer Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable. Skills & Experience Essential; 2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation. Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage. Detailed knowledge of backup and storage methodologies to assist in defining policies and processes. Broad IT infrastructure understanding; (e.g. Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.) Ability to write quality technical documentation for all aspects of the technical infrastructure Strong 3rd line support skills and experience managing service requests/incidents and problems. Excellent communication and customer service skills. Holds, or able to attain, Security Clearance at SC Level Desirable; Highly Available Storage solutions SAN Fabric Storage/Backup technical certification. ITIL Certification Working knowledge of SM9/SNOW or similar The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more. In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.
I am currently partnered with a Local Government Agency in Central London who are looking for a Senior Front-end Developer to join their team to support with an ongoing project around their flagship customer facing application. The role is INSIDE IR35 & requires TWO DAYS PER WEEK onsite in their offices in London. Initial term is 28-Months with a possible 12-Month extension after that. Day rate being offered is up to £440 per day DOE The Software Developer must have the following technical skills: Expert agile practices with proven experience C# .Net, C# .Net Core TDD, Object Oriented Design, Clean Code Techniques and Cloud Patterns ASP .Net MVC HTML, CSS, JavaScript, TypeScript, JQuery ReactJS Git API Manager, Active Directory Functions, Service Bus SQL Server, CosmosDB, Storage Azure DevOps, Azure Pipelines, Bicep App Insights The Senior Developer will have expert knowledge of designing, building, and enhancing integrated back-office solutions using Microsoft Development Technologies. The Senior Developer will work with all others as necessary within the project including the Senior Product Owner, Senior Test Analysts, Technical Delivery Leads, Solution Architects and other stakeholders to establish an optimal solution which meets requirements, adheres to technical strategy / constraints and considers total cost of ownership. The client will be undertaking bespoke development in delivering the end-to-end solution, so the resource will need to integrate with several bespoke data sources written by other parties, other working areas of the programme and project or engage with 3rd parties when necessary.
Apr 18, 2024
Full time
I am currently partnered with a Local Government Agency in Central London who are looking for a Senior Front-end Developer to join their team to support with an ongoing project around their flagship customer facing application. The role is INSIDE IR35 & requires TWO DAYS PER WEEK onsite in their offices in London. Initial term is 28-Months with a possible 12-Month extension after that. Day rate being offered is up to £440 per day DOE The Software Developer must have the following technical skills: Expert agile practices with proven experience C# .Net, C# .Net Core TDD, Object Oriented Design, Clean Code Techniques and Cloud Patterns ASP .Net MVC HTML, CSS, JavaScript, TypeScript, JQuery ReactJS Git API Manager, Active Directory Functions, Service Bus SQL Server, CosmosDB, Storage Azure DevOps, Azure Pipelines, Bicep App Insights The Senior Developer will have expert knowledge of designing, building, and enhancing integrated back-office solutions using Microsoft Development Technologies. The Senior Developer will work with all others as necessary within the project including the Senior Product Owner, Senior Test Analysts, Technical Delivery Leads, Solution Architects and other stakeholders to establish an optimal solution which meets requirements, adheres to technical strategy / constraints and considers total cost of ownership. The client will be undertaking bespoke development in delivering the end-to-end solution, so the resource will need to integrate with several bespoke data sources written by other parties, other working areas of the programme and project or engage with 3rd parties when necessary.
We are looking to recruit an experienced 2nd / 3rd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. The role will be a combination of BAU Support and project work. To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 18, 2024
Full time
We are looking to recruit an experienced 2nd / 3rd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. The role will be a combination of BAU Support and project work. To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Network Engineer - 2nd/3rd Line - Valid CCNA - Hybrid Working - London - 50k - 55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.
Apr 18, 2024
Full time
Network Engineer - 2nd/3rd Line - Valid CCNA - Hybrid Working - London - 50k - 55k pa Our IT Services client based in London is looking for an experienced Network Engineer to join their expanding team. You will be involved in all aspects of 2nd / 3rd line support (Networks, computer hardware,App Server S/W, Operating systems etc. You will also be expected to mentor the junior members of the team. Additional responsibilities include - overseeing the Voice Network and producing client facing documentation. It is expected that you will have at least 5 years Network Engineering experience in a dynamic environment, you will have sound all round experience and knowledge of Voice Networks, Physical Infrastructures and have strong third line experience. In addition you will have solid ITIL process and practices experience along with a valid CCNA certification. The role is a hybrid role with 3 days in the office and 2 days from home. Due to the volume of applications we can only reply to candidates matching the above criteria.