Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid £20,000 - £26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid £20,000 - £26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: • Deliver an exceptional standard of customer service • Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Liaise with 3rd party vendors • Prioritising workloads and complete service desk tickets in line with SLAs • Ensuring documentation is accurate Required Skills: • Exceptional verbal and written communication skills • Exceptional customer service skills • Can do attitude, and willingness to learn new skills • Windows Desktop Operating Systems • Windows Server, Microsoft 365, Active Directory user administration • Good time management skills • Confident and assured, and able to operate under pressure • Hardware Support (Dell, HP and Lenovo) • RMM tools • A full driving licence Desirable Skills: • Degree educated • At least one years in a similar role • ITIL foundation Benefits: For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme.
May 01, 2024
Full time
Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: • Deliver an exceptional standard of customer service • Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Liaise with 3rd party vendors • Prioritising workloads and complete service desk tickets in line with SLAs • Ensuring documentation is accurate Required Skills: • Exceptional verbal and written communication skills • Exceptional customer service skills • Can do attitude, and willingness to learn new skills • Windows Desktop Operating Systems • Windows Server, Microsoft 365, Active Directory user administration • Good time management skills • Confident and assured, and able to operate under pressure • Hardware Support (Dell, HP and Lenovo) • RMM tools • A full driving licence Desirable Skills: • Degree educated • At least one years in a similar role • ITIL foundation Benefits: For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme.
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 01, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
IT Support Engineer Glasgow Up to £25,000 VIQU have partnered with one of the UK's award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st-2nd line support. The successful IT Support Engineer will be responsible for support spanning from 1st-2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems. Essential Requirements of the IT Support Engineer: - Proficient in Microsoft Server operating systems and associated roles. - Familiarity with Linux server systems and their functionalities. - Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS. - Possess strong IT skills with a keen interest in technology. - Hold a full UK driving license with access to personal transportation. - Flexibility to work additional hours as business needs dictate. Responsibilities of the IT Support Engineer: - Deliver IT Support both remotely and on-site, resolving issues promptly. - Manage Active Directory and group policies for efficient administration. - Oversee shared files, folders, and backups to ensure data security and compliance. - Deploy and configure laptops, desktops, and VoIP phones. - Handle hardware relocation tasks during office transitions. - Collaborate with third-party providers to address support needs. - Maintain server hardware and infrastructure, including on-premises and cloud systems. - Monitor infrastructure for potential outages and respond as needed. - Troubleshoot server hardware and infrastructure issues effectively. - Take ownership of incidents from start to resolution, keeping users informed throughout. - Participate in on-call rotations for urgent matters. - Update and maintain user support documentation for accessibility and accuracy. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Glasgow Up to £25,000
May 01, 2024
Full time
IT Support Engineer Glasgow Up to £25,000 VIQU have partnered with one of the UK's award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st-2nd line support. The successful IT Support Engineer will be responsible for support spanning from 1st-2nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems. Essential Requirements of the IT Support Engineer: - Proficient in Microsoft Server operating systems and associated roles. - Familiarity with Linux server systems and their functionalities. - Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS. - Possess strong IT skills with a keen interest in technology. - Hold a full UK driving license with access to personal transportation. - Flexibility to work additional hours as business needs dictate. Responsibilities of the IT Support Engineer: - Deliver IT Support both remotely and on-site, resolving issues promptly. - Manage Active Directory and group policies for efficient administration. - Oversee shared files, folders, and backups to ensure data security and compliance. - Deploy and configure laptops, desktops, and VoIP phones. - Handle hardware relocation tasks during office transitions. - Collaborate with third-party providers to address support needs. - Maintain server hardware and infrastructure, including on-premises and cloud systems. - Monitor infrastructure for potential outages and respond as needed. - Troubleshoot server hardware and infrastructure issues effectively. - Take ownership of incidents from start to resolution, keeping users informed throughout. - Participate in on-call rotations for urgent matters. - Update and maintain user support documentation for accessibility and accuracy. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Glasgow Up to £25,000
Job title:IT Technical Support Analyst Employee status: Permanent Salary: £35-45K Location: 3 days in London Urban Empire Recruitment has partnered with an innovative insure tech scale-up based in London, committed to revolutionizing the insurance industry through cutting-edge technology and a customer-centric approach. They focus on international growth, are are seeking a highly skilled and visionary support analyst to support their technology initiatives. The role will be two-fold. We are looking for an organised, detail focused, and responsible Engineer to join our support team to help triage issues logged into our support desk, route them to the appropriate teams for resolution, and help create a knowledge base of solutions to commonly encountered issues within the team. Where issues are technology based, this role will help resolve hardware issues within our business including first line IT technical support, resolving hardware issues, networking, and cloud operations. Here's what your new role will look like: First line response to inbound queries across the business and contact Centre, performing root cause analysis and ensuring SLAs are adhered to Great communication across all levels of the business, fully understanding issues and working closely with peers to identify appropriate solutions in both the short / long term You will provide a coordinated, consistent and effective 1st Line IT technical support in a mixed Apple/Google environment to end users, resolving problems and issues in-line with documented procedures, and working with hardware providers where necessary You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion, feeding back to users through completion and monitoring of resolution Requirements: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role Excellent communication skills including cross functional collaborative skills Experience of documenting and applying processes and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role Excellent customer service skills Strong personal organisational skills Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change Time management - this role may require out of hours work, and self time management will be important Problem solving mindset Logical and proactive approach. Exposure and knowledge of different Google Workspace products MacOS deployment with a cloud based MDM provider ChromeOS deployment Cloud server vendors Proficiency in the understanding of cyber security in an enterprise environment Strong understanding of network protocols Ability to demonstrate implementation of wifi networks Hardware installation and maintenance / Network Infrastructure experience Demonstrated ability to troubleshoot and resolve network connectivity issues When you apply for this role a consultant from Urban Empire Recruitment will give you a call if you're successful. Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 7 days then unfortunately your application hasn't been successful. however, we may contact you regarding other roles. We're sorry we can't contact you directly, but we wish you all the best in your job search.
May 01, 2024
Full time
Job title:IT Technical Support Analyst Employee status: Permanent Salary: £35-45K Location: 3 days in London Urban Empire Recruitment has partnered with an innovative insure tech scale-up based in London, committed to revolutionizing the insurance industry through cutting-edge technology and a customer-centric approach. They focus on international growth, are are seeking a highly skilled and visionary support analyst to support their technology initiatives. The role will be two-fold. We are looking for an organised, detail focused, and responsible Engineer to join our support team to help triage issues logged into our support desk, route them to the appropriate teams for resolution, and help create a knowledge base of solutions to commonly encountered issues within the team. Where issues are technology based, this role will help resolve hardware issues within our business including first line IT technical support, resolving hardware issues, networking, and cloud operations. Here's what your new role will look like: First line response to inbound queries across the business and contact Centre, performing root cause analysis and ensuring SLAs are adhered to Great communication across all levels of the business, fully understanding issues and working closely with peers to identify appropriate solutions in both the short / long term You will provide a coordinated, consistent and effective 1st Line IT technical support in a mixed Apple/Google environment to end users, resolving problems and issues in-line with documented procedures, and working with hardware providers where necessary You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion, feeding back to users through completion and monitoring of resolution Requirements: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role Excellent communication skills including cross functional collaborative skills Experience of documenting and applying processes and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role Excellent customer service skills Strong personal organisational skills Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change Time management - this role may require out of hours work, and self time management will be important Problem solving mindset Logical and proactive approach. Exposure and knowledge of different Google Workspace products MacOS deployment with a cloud based MDM provider ChromeOS deployment Cloud server vendors Proficiency in the understanding of cyber security in an enterprise environment Strong understanding of network protocols Ability to demonstrate implementation of wifi networks Hardware installation and maintenance / Network Infrastructure experience Demonstrated ability to troubleshoot and resolve network connectivity issues When you apply for this role a consultant from Urban Empire Recruitment will give you a call if you're successful. Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 7 days then unfortunately your application hasn't been successful. however, we may contact you regarding other roles. We're sorry we can't contact you directly, but we wish you all the best in your job search.
Network Manager We are a leading managed IT service provider in the education sector. We require a Network Manager to fulfil this core role, supporting IT within one of our partners in the Edgware area. This is an exciting time to be joining CTS, a company that puts engineering excellence first. A Network Manager is one of our core roles, within our partner school and key to the success of our Managed IT service provision. Our requirement is for a Manager with some background in supporting substantial infrastructures and networks utilising Microsoft technologies . As a Manager you will be working daily in an educational environment with a team of dedicated professionals. You will also receive external support from our experienced seniors who are never far away, supporting you either remotely or as a planned site visit. Working as a valued member of the CTS team you will have ample opportunity to further your career within the education sector whilst providing an involves administration and troubleshooting within a predominantly Microsoft environment You will be running the day to day helpdesk onsite and doing first and second line support while working with the customer, so hands on experience is also required. Your responsibilities will include, but are not limited to: Running the service desk and resolving 1st-2nd line support calls and ensuring all calls are followed through by your team members Supporting and maintaining the infrastructure within the school/college to ensure maximum uptime Ensuring that you keep the Senior Engineers and CTS Helpdesk team aware of any issues that need to be raised and escalated - we are looking for someone who can do, but someone who equally is prepared to escalate Working with your Account Manager and Senior Engineer Support and manage key infrastructure projects in partnership with your CTS Senior Engineer You will be the interface between the client and us - you are the face of CTS within the school You will manage the day-to-day workload of your team, ensuring you get the best out of them Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer. Our Requirements We expect experience in supporting IT in a controlled environment Microsoft Server Skills Management experience desirable AD DNS DHCP Group Policies Benefits Access to highly qualified senior engineers who are all Microsoft trained thus affording exceptional career development and advancement opportunities A very autonomous relaxed environment whilst still providing you with support whenever you need it Potential to Apply for Microsoft Training Vouchers after a Year Working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits We are committed to the safeguarding of children, and child protection screening will apply to this post. The successful candidate should have a good standard of education and sufficient relevant experience. Prior experience in an educational setting is desirable but not essential. Due to the current challenging times, CTS be holding initial interviews over MS Teams and reserve the right to appoint before the closing date. Successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks, including a criminal record disclosure.
May 01, 2024
Full time
Network Manager We are a leading managed IT service provider in the education sector. We require a Network Manager to fulfil this core role, supporting IT within one of our partners in the Edgware area. This is an exciting time to be joining CTS, a company that puts engineering excellence first. A Network Manager is one of our core roles, within our partner school and key to the success of our Managed IT service provision. Our requirement is for a Manager with some background in supporting substantial infrastructures and networks utilising Microsoft technologies . As a Manager you will be working daily in an educational environment with a team of dedicated professionals. You will also receive external support from our experienced seniors who are never far away, supporting you either remotely or as a planned site visit. Working as a valued member of the CTS team you will have ample opportunity to further your career within the education sector whilst providing an involves administration and troubleshooting within a predominantly Microsoft environment You will be running the day to day helpdesk onsite and doing first and second line support while working with the customer, so hands on experience is also required. Your responsibilities will include, but are not limited to: Running the service desk and resolving 1st-2nd line support calls and ensuring all calls are followed through by your team members Supporting and maintaining the infrastructure within the school/college to ensure maximum uptime Ensuring that you keep the Senior Engineers and CTS Helpdesk team aware of any issues that need to be raised and escalated - we are looking for someone who can do, but someone who equally is prepared to escalate Working with your Account Manager and Senior Engineer Support and manage key infrastructure projects in partnership with your CTS Senior Engineer You will be the interface between the client and us - you are the face of CTS within the school You will manage the day-to-day workload of your team, ensuring you get the best out of them Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer. Our Requirements We expect experience in supporting IT in a controlled environment Microsoft Server Skills Management experience desirable AD DNS DHCP Group Policies Benefits Access to highly qualified senior engineers who are all Microsoft trained thus affording exceptional career development and advancement opportunities A very autonomous relaxed environment whilst still providing you with support whenever you need it Potential to Apply for Microsoft Training Vouchers after a Year Working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits We are committed to the safeguarding of children, and child protection screening will apply to this post. The successful candidate should have a good standard of education and sufficient relevant experience. Prior experience in an educational setting is desirable but not essential. Due to the current challenging times, CTS be holding initial interviews over MS Teams and reserve the right to appoint before the closing date. Successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks, including a criminal record disclosure.
Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. • Address customer requests for assistance promptly. • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation for customer issues. • Prioritise incoming issues and route them to the appropriate resources for resolution.
May 01, 2024
Full time
Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. • Address customer requests for assistance promptly. • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation for customer issues. • Prioritise incoming issues and route them to the appropriate resources for resolution.
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 01, 2024
Full time
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Nigel Wright Recruitment
Newcastle Upon Tyne, Tyne And Wear
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
May 01, 2024
Full time
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 30, 2024
Full time
Senior Microsoft 365 Engineer - Remote £50,000 - £70,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 30, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Desktop Support Engineer Salary: £28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 30, 2024
Full time
Desktop Support Engineer Salary: £28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
Apr 30, 2024
Full time
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 30, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 30, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Clearwater People Solutions Ltd
Shoreham-by-sea, Sussex
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.
Apr 30, 2024
Full time
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.