Macildowie Recruitment and Retention
Lincoln, Lincolnshire
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 29, 2024
Full time
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
Mar 29, 2024
Full time
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Infrastructure Engineer - Exeter An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2016 / 2019 / 2022 Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 ITIL Azure and AWS Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Virtualisation - VMware / Hyper-V. Experience of project delivery, gathering project requirements etc. Cyber Essentials Previous MSP experience Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Mar 28, 2024
Full time
3rd Line Infrastructure Engineer - Exeter An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2016 / 2019 / 2022 Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 ITIL Azure and AWS Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Virtualisation - VMware / Hyper-V. Experience of project delivery, gathering project requirements etc. Cyber Essentials Previous MSP experience Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
3rd Line Infrastructure Engineer - Gloucester An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2016 / 2019 / 2022 Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 ITIL Azure and AWS Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Virtualisation - VMware / Hyper-V. Experience of project delivery, gathering project requirements etc. Cyber Essentials Previous MSP experience Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Mar 28, 2024
Full time
3rd Line Infrastructure Engineer - Gloucester An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2016 / 2019 / 2022 Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 ITIL Azure and AWS Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Virtualisation - VMware / Hyper-V. Experience of project delivery, gathering project requirements etc. Cyber Essentials Previous MSP experience Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Are you a 3rd line IT support person who needs a fresh challenge and wants more from their career? Do you want to work for a company that values your contribution and allows you to grow? Can you see yourself ultimately leading our growing support team in the future? If the answer to these questions is yes , we might just have the job you ve been after. Express IT is a growing company that has been improving the MSP space for its clients since 2011 and has a strong track record of providing secure, fast, and reliable IT solutions to businesses of all sizes and sectors. Covering the North West and due to growth, they are looking for an experienced 3rd Line IT/Infrastructure Engineer to join the team and help provide the exceptional continuity of support that their customers have come to expect as standard. As you might expect from a small business, the role is broad-ranging, covering basic to advanced technical support, through to complex troubleshooting and everything in between. Whilst the main focus of this job is to support, maintain and deliver IT solutions to Express IT clients, it is also a dynamic role that requires flexibility and the ability to adapt to a range of tasks and responsibilities. Therefore, as a seasoned 3rd Line IT/Infrastructure Engineer with experience within a Managed Service Provider (MSP) environment, you will play a critical role in supporting and advancing Express IT clients' technology infrastructure. With that in mind, this position needs a good blend of technical expertise, project management skills, and a customer-centric attitude to uphold the high standards of service that Express IT is known for. Head Office is based in Wigan, with clients are dotted across the North West. Main duties include: Responding to and resolving customer issues through a ticketing system and via phone and email Providing support and knowledge transfer to Service Desk Engineers Handling complex customer issues Monitoring and troubleshooting complex alerts to prevent downtime Configuring and troubleshooting switches, firewalls, and routers, including; Cisco, Watchguard and Dell products. Advanced troubleshooting of Windows Servers and endpoints, including Windows 10 and Windows 11 Microsoft 365 administration, including Intune, MDM & Conditional Access Working with Hyper-v and advanced TCP/IP, LAN, WAN, and VPN troubleshooting Building trust through service, with customers Providing on-site support as needed, including delivering hardware and basic setup tasks. What we are looking for: Experience in a 3rd Line IT/Infrastructure Support function Ideally experience within an MSP (Managed Service Provider) environment Proficient in Windows Server management, virtualization technologies (Hyper-V, VMware), and Microsoft 365 administration Experience in networking and infrastructure management (CCNA desirable), including WAN/LAN, VLANs, routing, and firewalls Good phone manner and confident in your knowledge Ability to plan and pay attention to the detail Flexible approach to the needs of the customer Willingness to travel to client sites as needed A valid UK driving license What we can offer in return: £30-40k starting salary (dependent on experience and negotiable) Paid overtime Expenses 25 days holiday + bank holidays Birthday off Hybrid working - Remote and from our offices in Leigh/Wigan An ESG positive and team-oriented company culture that values the contributions of its employees A structured growth plan for career progression The opportunity to work with a company that values strong customer relationships and is dedicated to delivering excellent customer service Ongoing training to support employee well-being and development. If you're passionate about using your technical expertise to solve complex problems, thrive in a dynamic team environment, and are eager to drive innovation, we want to hear from you! Join us at Express IT, where your contributions will not only be valued but will also help shape the future of IT solutions for businesses of all sizes. Don't miss this opportunity to be part of a team that values growth, innovation, and a positive work culture. We're excited to review your application and potentially welcome you to the Express IT family. Give our recruitment partner, Sharon Seville a call today for an initial informal discussion about the role and what we can do for you on: (phone number removed) or email your CV using the link.
Mar 28, 2024
Full time
Are you a 3rd line IT support person who needs a fresh challenge and wants more from their career? Do you want to work for a company that values your contribution and allows you to grow? Can you see yourself ultimately leading our growing support team in the future? If the answer to these questions is yes , we might just have the job you ve been after. Express IT is a growing company that has been improving the MSP space for its clients since 2011 and has a strong track record of providing secure, fast, and reliable IT solutions to businesses of all sizes and sectors. Covering the North West and due to growth, they are looking for an experienced 3rd Line IT/Infrastructure Engineer to join the team and help provide the exceptional continuity of support that their customers have come to expect as standard. As you might expect from a small business, the role is broad-ranging, covering basic to advanced technical support, through to complex troubleshooting and everything in between. Whilst the main focus of this job is to support, maintain and deliver IT solutions to Express IT clients, it is also a dynamic role that requires flexibility and the ability to adapt to a range of tasks and responsibilities. Therefore, as a seasoned 3rd Line IT/Infrastructure Engineer with experience within a Managed Service Provider (MSP) environment, you will play a critical role in supporting and advancing Express IT clients' technology infrastructure. With that in mind, this position needs a good blend of technical expertise, project management skills, and a customer-centric attitude to uphold the high standards of service that Express IT is known for. Head Office is based in Wigan, with clients are dotted across the North West. Main duties include: Responding to and resolving customer issues through a ticketing system and via phone and email Providing support and knowledge transfer to Service Desk Engineers Handling complex customer issues Monitoring and troubleshooting complex alerts to prevent downtime Configuring and troubleshooting switches, firewalls, and routers, including; Cisco, Watchguard and Dell products. Advanced troubleshooting of Windows Servers and endpoints, including Windows 10 and Windows 11 Microsoft 365 administration, including Intune, MDM & Conditional Access Working with Hyper-v and advanced TCP/IP, LAN, WAN, and VPN troubleshooting Building trust through service, with customers Providing on-site support as needed, including delivering hardware and basic setup tasks. What we are looking for: Experience in a 3rd Line IT/Infrastructure Support function Ideally experience within an MSP (Managed Service Provider) environment Proficient in Windows Server management, virtualization technologies (Hyper-V, VMware), and Microsoft 365 administration Experience in networking and infrastructure management (CCNA desirable), including WAN/LAN, VLANs, routing, and firewalls Good phone manner and confident in your knowledge Ability to plan and pay attention to the detail Flexible approach to the needs of the customer Willingness to travel to client sites as needed A valid UK driving license What we can offer in return: £30-40k starting salary (dependent on experience and negotiable) Paid overtime Expenses 25 days holiday + bank holidays Birthday off Hybrid working - Remote and from our offices in Leigh/Wigan An ESG positive and team-oriented company culture that values the contributions of its employees A structured growth plan for career progression The opportunity to work with a company that values strong customer relationships and is dedicated to delivering excellent customer service Ongoing training to support employee well-being and development. If you're passionate about using your technical expertise to solve complex problems, thrive in a dynamic team environment, and are eager to drive innovation, we want to hear from you! Join us at Express IT, where your contributions will not only be valued but will also help shape the future of IT solutions for businesses of all sizes. Don't miss this opportunity to be part of a team that values growth, innovation, and a positive work culture. We're excited to review your application and potentially welcome you to the Express IT family. Give our recruitment partner, Sharon Seville a call today for an initial informal discussion about the role and what we can do for you on: (phone number removed) or email your CV using the link.
Network Engineer Permanent My client has a requirement for an infrastructure and Network engineer to help strengthen the capability of the IT Team. Key skills: Windows operating systems Active Directory 1st/2nd/3rd line support for server/client systems (capable & willing to operate at all levels) Print Servers/File Servers Cisco routing and switching CCNA highly advantageous VLAN WiFi6 Microsoft 365 admin consoles Microsoft Azure Exchange Online EndPoint Manager (InTune)
Mar 28, 2024
Full time
Network Engineer Permanent My client has a requirement for an infrastructure and Network engineer to help strengthen the capability of the IT Team. Key skills: Windows operating systems Active Directory 1st/2nd/3rd line support for server/client systems (capable & willing to operate at all levels) Print Servers/File Servers Cisco routing and switching CCNA highly advantageous VLAN WiFi6 Microsoft 365 admin consoles Microsoft Azure Exchange Online EndPoint Manager (InTune)
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Mar 28, 2024
Full time
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Role: Network Engineer Location: Blackpool Salary: 40,000- 45,000 We are working with an almost 200 year old company who is solidified in the confectionery industry and employ over 250 people. They are currently in need of an experienced Network Engineer who can come in and take responsibility for the WAN/LAN infrastructure, as well as have in depth experience of network switching, routing, firewalls and supporting services within the enterprise LAN/WAN infrastructure. Your key responsibilities will include 3rd line support, monitoring and maintenance of LAN/WAN infrastructure and services, maintaining and maximizing network security and taking a key role in planning and delivering both new and ongoing improvement projects. Technical Experience/Qualifications Extensive experience with network routing and switching. Extensive experience programming Cisco, HP and Dell networking equipment. Firewall configuration (particularly Fortinet) Complex Wi-Fi deployments (particularly Aruba and Ubiquiti). Network monitoring and management and diagnostic tools (particularly SolarWinds). Familiarity and experience working with multiple site MPLS environments. Skills Excellent diagnostic fault-finding and monitoring skills. Able to work well with others with a strong team focused approach to success. A desire to learn new skills and willingness to adapt to changes in a dynamic working environment. Benefits Hybrid working structure (Work From Home Split) Pension Healthcare Mobile phone 37 hour week Free Parking Discounted/Free products If you think you would be perfect for this role or know anyone you think would be, please respond with a copy of your up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role: Network Engineer Location: Blackpool Salary: 40,000- 45,000 We are working with an almost 200 year old company who is solidified in the confectionery industry and employ over 250 people. They are currently in need of an experienced Network Engineer who can come in and take responsibility for the WAN/LAN infrastructure, as well as have in depth experience of network switching, routing, firewalls and supporting services within the enterprise LAN/WAN infrastructure. Your key responsibilities will include 3rd line support, monitoring and maintenance of LAN/WAN infrastructure and services, maintaining and maximizing network security and taking a key role in planning and delivering both new and ongoing improvement projects. Technical Experience/Qualifications Extensive experience with network routing and switching. Extensive experience programming Cisco, HP and Dell networking equipment. Firewall configuration (particularly Fortinet) Complex Wi-Fi deployments (particularly Aruba and Ubiquiti). Network monitoring and management and diagnostic tools (particularly SolarWinds). Familiarity and experience working with multiple site MPLS environments. Skills Excellent diagnostic fault-finding and monitoring skills. Able to work well with others with a strong team focused approach to success. A desire to learn new skills and willingness to adapt to changes in a dynamic working environment. Benefits Hybrid working structure (Work From Home Split) Pension Healthcare Mobile phone 37 hour week Free Parking Discounted/Free products If you think you would be perfect for this role or know anyone you think would be, please respond with a copy of your up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Mar 28, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Leading retailer are seeking a an IT Infrastructure Engineer working from their Cardiff head office, you will have experience in supporting and delivering projects, installing new equipment, system migrations and troubleshooting. You will be providing technical know-how in a large, complex and fast-moving environment and must have a track record of successful infrastructure delivery for on-premise environments. Your role is to support the maintenance of the IT Infrastructure and any associated peripherals, including the installation, configuration, and support of Server operating systems and applications; participation in remote site administration; and production support activities. You will be a self-starter with the ability to take initiative and drive projects independently as well as working in a collaborative manner in order to achieve business objectives. The role will include: Virtual and Physical Server Build, Installation and Management Backup, DR and BCP Implementation and Testing Internal and External Network Security Desktop Support cover during holidays/sick cover. Infrastructure Monitoring and Fault Resolution Networked Systems Monitoring Third Line Support Potential travel to satellite offices and ability to work after hours when necessary. Skills/Experience Required: Windows Server 2008 - 2019 and Client Operating Systems (7/8/10/11) Microsoft Exchange on-premise VPN Technologies MS Active Directory management and maintenance experience Virtualisation - VMware/Hyper-V Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting and describing complex technical subjects. Provide 3rd Line Support for infrastructure Service Incidents Desirable Skills: HPE Nimble Storage Routers, Switches and Firewalls (Layer 3 switches, VLAN's) HPE ProLiant Server Hardware Cisco Meraki Networking Knowledge of VOIP and SIP systems Professional vendor level certifications preferred: MCP, MCSA, MCSE, MCITP, MCTS, CCNA
Mar 28, 2024
Full time
Leading retailer are seeking a an IT Infrastructure Engineer working from their Cardiff head office, you will have experience in supporting and delivering projects, installing new equipment, system migrations and troubleshooting. You will be providing technical know-how in a large, complex and fast-moving environment and must have a track record of successful infrastructure delivery for on-premise environments. Your role is to support the maintenance of the IT Infrastructure and any associated peripherals, including the installation, configuration, and support of Server operating systems and applications; participation in remote site administration; and production support activities. You will be a self-starter with the ability to take initiative and drive projects independently as well as working in a collaborative manner in order to achieve business objectives. The role will include: Virtual and Physical Server Build, Installation and Management Backup, DR and BCP Implementation and Testing Internal and External Network Security Desktop Support cover during holidays/sick cover. Infrastructure Monitoring and Fault Resolution Networked Systems Monitoring Third Line Support Potential travel to satellite offices and ability to work after hours when necessary. Skills/Experience Required: Windows Server 2008 - 2019 and Client Operating Systems (7/8/10/11) Microsoft Exchange on-premise VPN Technologies MS Active Directory management and maintenance experience Virtualisation - VMware/Hyper-V Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting and describing complex technical subjects. Provide 3rd Line Support for infrastructure Service Incidents Desirable Skills: HPE Nimble Storage Routers, Switches and Firewalls (Layer 3 switches, VLAN's) HPE ProLiant Server Hardware Cisco Meraki Networking Knowledge of VOIP and SIP systems Professional vendor level certifications preferred: MCP, MCSA, MCSE, MCITP, MCTS, CCNA
Role: 2nd Line Engineer Location: Coventry Salary: £30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: £30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
CISCO Network Engineer / CCNA - Manchester / Hybrid Key words - CISCO, Network Engineer, Network Support, Fortinet, BTWAN, SDWAN Up to 60K Salary + Hybrid Working Are you a seasoned Network Engineer ready for an exciting new opportunity? Look no further! We're on the hunt for a talented individual to join our client's dynamic network team. About the Role : As a key member of their team, you'll collaborate closely with the network engineers to support network projects across their UK wide sites. Your main focus? Diving deep into Fortinet and Cisco routing and switching technologies, bringing your expertise to the table. Requirements: Strong grasp of Fortinet and Cisco technologies CCNA or CCNP certified Minimum 3 years of proven experience in deploying networking and security solutions Skills in Fortinet firewalls, Cisco switches and routers, and Meraki devices Proficiency in maintenance and firmware upgrades Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols General Tasks: Designing and implementing new solutions Enhancing network resilience Configuring, implementing, and supporting firewalls, routing, switching, and wireless setups Providing 3rd line support for complex incidents Monitoring network performance Investigating network faults Producing network support documentation Establishing and enforcing network security policies Providing remote support for on-site engineers Managing IP addressing and capacity Perks & Benefits: Competitive salary and hybrid working options Opportunities for career growth Dynamic and collaborative work environment Supportive team culture For further details and to apply please get in touch with Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 28, 2024
Full time
CISCO Network Engineer / CCNA - Manchester / Hybrid Key words - CISCO, Network Engineer, Network Support, Fortinet, BTWAN, SDWAN Up to 60K Salary + Hybrid Working Are you a seasoned Network Engineer ready for an exciting new opportunity? Look no further! We're on the hunt for a talented individual to join our client's dynamic network team. About the Role : As a key member of their team, you'll collaborate closely with the network engineers to support network projects across their UK wide sites. Your main focus? Diving deep into Fortinet and Cisco routing and switching technologies, bringing your expertise to the table. Requirements: Strong grasp of Fortinet and Cisco technologies CCNA or CCNP certified Minimum 3 years of proven experience in deploying networking and security solutions Skills in Fortinet firewalls, Cisco switches and routers, and Meraki devices Proficiency in maintenance and firmware upgrades Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols General Tasks: Designing and implementing new solutions Enhancing network resilience Configuring, implementing, and supporting firewalls, routing, switching, and wireless setups Providing 3rd line support for complex incidents Monitoring network performance Investigating network faults Producing network support documentation Establishing and enforcing network security policies Providing remote support for on-site engineers Managing IP addressing and capacity Perks & Benefits: Competitive salary and hybrid working options Opportunities for career growth Dynamic and collaborative work environment Supportive team culture For further details and to apply please get in touch with Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Location : M50 1DR Salary : £35,000 - £45,000 Hours : 40 Job Type: Full time Contract Type: PermanentFrom infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sector.We are recruiting for a 2nd Line Engineer to join our team. Based in our Salford Quays office, you will work closely with colleagues in the Managed Services Team to technically troubleshoot and resolve service desk tickets. Day to day you will: Manage incidents from customers and LIMA's cloud environment Support complex and bespoke Public and Private Cloud infrastructure environments Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve Take long standing or repeat incidents and progress them under ITIL problem management processes Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process Our ideal 2nd Line Infrastructure Engineer will be able to demonstrate: Completed vocational training with professional experience in the IT sector, ideally in the following technologies: Storage - Preferably NetApp FAS/AFF/E-Series. Hypervisors - Vmware VSphere, Hyper-V. Backup - Veeam Backup & Replication, Cloud Connect, Immutable Backups or similar. Hardware - Cisco UCS B-Series/C-Series, Dell PowerEdge, HP Proliant. A person with a thirst for knowledge who enjoys exploring new and innovative technologies and technical trends An independent and structured way of working as well as experience in the creation of documentation and concepts Experience in working alongside service departments within the standard ITIL framework. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Mar 28, 2024
Full time
Location : M50 1DR Salary : £35,000 - £45,000 Hours : 40 Job Type: Full time Contract Type: PermanentFrom infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sector.We are recruiting for a 2nd Line Engineer to join our team. Based in our Salford Quays office, you will work closely with colleagues in the Managed Services Team to technically troubleshoot and resolve service desk tickets. Day to day you will: Manage incidents from customers and LIMA's cloud environment Support complex and bespoke Public and Private Cloud infrastructure environments Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve Take long standing or repeat incidents and progress them under ITIL problem management processes Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process Our ideal 2nd Line Infrastructure Engineer will be able to demonstrate: Completed vocational training with professional experience in the IT sector, ideally in the following technologies: Storage - Preferably NetApp FAS/AFF/E-Series. Hypervisors - Vmware VSphere, Hyper-V. Backup - Veeam Backup & Replication, Cloud Connect, Immutable Backups or similar. Hardware - Cisco UCS B-Series/C-Series, Dell PowerEdge, HP Proliant. A person with a thirst for knowledge who enjoys exploring new and innovative technologies and technical trends An independent and structured way of working as well as experience in the creation of documentation and concepts Experience in working alongside service departments within the standard ITIL framework. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 27, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!