Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
Mar 28, 2024
Contractor
Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: We are seeking a Senior Citrix Engineer to join the busy and dynamic Infrastructure Architecture Team. You will administer the day-to-day operations of the Citrix VDI Infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of Citrix infrastructure operations, services, projects, and initiatives. Manage and maintain the Citrix Work Plan, and the delivery of the Citrix Annual Continuous Service Improvement Plan. What you'll need to succeed: Extensive experience with Citrix XenDesktop, Citrix Cloud, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking Expertise in applications packaging, databases, storage, networking, and security Knowledge of PowerShell scripting and automation Experience in managing complex multi-site Citrix infrastructure operations Experience with Citrix service upgrades and migrations Experience of Control Up desirable Experience in project management and delivery Evidence of recent Citrix certifications to Professional level desirable Excellent demand management, planning, organisation, and prioritisation skills Experience with ITIL environments and processes, preferably using ServiceNow Ability to undertake out-of-hours work, during the evenings and at weekends. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 20/03, 2nd interviews 21-22/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 28, 2024
Full time
About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: We are seeking a Senior Citrix Engineer to join the busy and dynamic Infrastructure Architecture Team. You will administer the day-to-day operations of the Citrix VDI Infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of Citrix infrastructure operations, services, projects, and initiatives. Manage and maintain the Citrix Work Plan, and the delivery of the Citrix Annual Continuous Service Improvement Plan. What you'll need to succeed: Extensive experience with Citrix XenDesktop, Citrix Cloud, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking Expertise in applications packaging, databases, storage, networking, and security Knowledge of PowerShell scripting and automation Experience in managing complex multi-site Citrix infrastructure operations Experience with Citrix service upgrades and migrations Experience of Control Up desirable Experience in project management and delivery Evidence of recent Citrix certifications to Professional level desirable Excellent demand management, planning, organisation, and prioritisation skills Experience with ITIL environments and processes, preferably using ServiceNow Ability to undertake out-of-hours work, during the evenings and at weekends. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 20/03, 2nd interviews 21-22/03 Please see the attached job description and recruitment notes available for direct applicants. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
In Technology Group Limited
Newcastle Upon Tyne, Tyne And Wear
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An NHS organisation in the North West are looking for an experienced Senior Server Infrastructure Engineer to join the team on a permanent basis , with a Band 6 starting salary + many benefits. Must be an experienced Server Engineer, MCSE certified with in-depth understanding of VM Ware, Hyper V, Citrix and Horizon VDI . SQL Server and SCCM also essential. Further duties can be seen below: Operational management including system design, configuration and technical support for a wide range of IT Infrastructure systems. General day to day system support, response to user problems and enquiries, the set up and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability and undertaking all systems management and administration. To include liaising with 3rd party support suppliers and keeping maintenance documentation up to date. To respond to the ever-changing Infrastructure environment to ensure the systems in use by the organisation are fit for purpose. This includes supporting existing systems: Management of existing systems and ensuring patches, upgrades and security modifications are completed where necessary Manage all allocated work items Understanding and ensuring compliance with user/National requirements End to End Communication including status reporting, risk and issue management.
Mar 27, 2024
Full time
An NHS organisation in the North West are looking for an experienced Senior Server Infrastructure Engineer to join the team on a permanent basis , with a Band 6 starting salary + many benefits. Must be an experienced Server Engineer, MCSE certified with in-depth understanding of VM Ware, Hyper V, Citrix and Horizon VDI . SQL Server and SCCM also essential. Further duties can be seen below: Operational management including system design, configuration and technical support for a wide range of IT Infrastructure systems. General day to day system support, response to user problems and enquiries, the set up and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability and undertaking all systems management and administration. To include liaising with 3rd party support suppliers and keeping maintenance documentation up to date. To respond to the ever-changing Infrastructure environment to ensure the systems in use by the organisation are fit for purpose. This includes supporting existing systems: Management of existing systems and ensuring patches, upgrades and security modifications are completed where necessary Manage all allocated work items Understanding and ensuring compliance with user/National requirements End to End Communication including status reporting, risk and issue management.
Location : Hybrid onsite and remote in London Salary : Up to 80,000 per annum (may be flex) Start date : As soon as possible We are recruiting for a well-established organisation to bring on a Senior IT Engineer. You will have the experience below to be successful: Citrix Xen product stack (especially Xenapp and VDI provisioning) Exchange 2016/2019 on premise Exchange online Office 365 Microsoft SCCM 2016/2019, IntuneI VMWare Microsoft Azure Storage Networking If you're looking for a new assignment, can work in London then please do apply.
Mar 27, 2024
Full time
Location : Hybrid onsite and remote in London Salary : Up to 80,000 per annum (may be flex) Start date : As soon as possible We are recruiting for a well-established organisation to bring on a Senior IT Engineer. You will have the experience below to be successful: Citrix Xen product stack (especially Xenapp and VDI provisioning) Exchange 2016/2019 on premise Exchange online Office 365 Microsoft SCCM 2016/2019, IntuneI VMWare Microsoft Azure Storage Networking If you're looking for a new assignment, can work in London then please do apply.
Job Title: Senior 3rd Line Support (MSP) Pay Rate (£) : Up to £45,000 pro rata (permanent position) PURPOSE OF THE JOB: The IT Infrastructure Engineer will provide senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. This role serves as the final escalation point for IT issues and requires exceptional technical expertise. The position involves Service Desk support for escalated issues across all levels (Line 1/2/3), occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as the role involves direct interaction with non-technical staff. KEY RESULT AREAS: Provide technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and WLAN. Offer technical support and engineering for servers, services, and applications (virtual and physical) in both on-premise and cloud environments. Contribute to the design, implementation, and security of these systems and services. Advise and assist in the development and deployment of IT security measures across customer IT systems. Collaborate with the Principal Consultant, staff, and other IT suppliers to enhance customers' network, systems, and security as needed. Perform root cause analysis of technical issues and implement appropriate solutions for business needs. Execute IT projects defined and planned in coordination with the Principal Consultant. Contribute to the development and maintenance of customers' disaster and recovery processes. Conduct visits to customer locations for installation, maintenance, and resolution of IT equipment outages and issues. Create and maintain documentation of IT services and operations. Maintain accurate records of customer equipment, software, and installations. Fulfill other duties as required, consistent with the role and working hours, at the initial place of work or any other customer establishments. Package & Benefits: Up to £45,000 + on-call allowance Training and Development Plan 25 holidays + bank holidays Workplace Pension Lab equipment and A-grade offices. Partial home working. Role Specific Requirements: Valid UK Driving License/Car Minimum 5 years of experience Expertise in HP Servers and SANs, HP Switches, Sophos Security Appliances, Microsoft Servers and Desktops, Office 365, Citrix, VMware, Veeam, Mobile Devices, Azure, and Intune. Make a wise career decision - apply now! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Job Title: Senior 3rd Line Support (MSP) Pay Rate (£) : Up to £45,000 pro rata (permanent position) PURPOSE OF THE JOB: The IT Infrastructure Engineer will provide senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. This role serves as the final escalation point for IT issues and requires exceptional technical expertise. The position involves Service Desk support for escalated issues across all levels (Line 1/2/3), occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as the role involves direct interaction with non-technical staff. KEY RESULT AREAS: Provide technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and WLAN. Offer technical support and engineering for servers, services, and applications (virtual and physical) in both on-premise and cloud environments. Contribute to the design, implementation, and security of these systems and services. Advise and assist in the development and deployment of IT security measures across customer IT systems. Collaborate with the Principal Consultant, staff, and other IT suppliers to enhance customers' network, systems, and security as needed. Perform root cause analysis of technical issues and implement appropriate solutions for business needs. Execute IT projects defined and planned in coordination with the Principal Consultant. Contribute to the development and maintenance of customers' disaster and recovery processes. Conduct visits to customer locations for installation, maintenance, and resolution of IT equipment outages and issues. Create and maintain documentation of IT services and operations. Maintain accurate records of customer equipment, software, and installations. Fulfill other duties as required, consistent with the role and working hours, at the initial place of work or any other customer establishments. Package & Benefits: Up to £45,000 + on-call allowance Training and Development Plan 25 holidays + bank holidays Workplace Pension Lab equipment and A-grade offices. Partial home working. Role Specific Requirements: Valid UK Driving License/Car Minimum 5 years of experience Expertise in HP Servers and SANs, HP Switches, Sophos Security Appliances, Microsoft Servers and Desktops, Office 365, Citrix, VMware, Veeam, Mobile Devices, Azure, and Intune. Make a wise career decision - apply now! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Support Engineer - Birmingham (Hybrid) - £23,000 to £27,000 I am currently partnered with a MSP who are well regarded within the West Midlands who are on the hunt for a Support Engineer to join their Support team. My partner provide support al all levels to a number of the best-known companies across the West Midlands and across the UK. They are involved with some of the industries best known and regarded technologies including Dell, Cisco, Microsoft, Veeam, Citrix and much more. This is a great opportunity for someone looking to develop a brilliant technical and professional foundation. My partner has a proven track record to deliver training and progression to a high level, and due to the scope and range of industries my client deals in, this will be a ideal environment for a recent graduate or someone new to the IT industry. Key requirements of the Support Engineer role: A full driving license is 100% necessary for this role A good understanding and experience with the O365 suite as well as Deployment, Administration and Applications Good experience with deploying and building Desktops, Laptops and Mobile devices High level of written and verbal communication Technical experience: Windows server, Active Directory, Windows Operating systems, Network fundamentals, installation of Software Customer service experience Good hardware knowledge, preferably with the ability to change batteries and hard disks Experience with installing financial Software Responsibilities of the Support Engineer role: Upgrading hardware Installing and updating Software Providing project support for more senior engineers Provide assistance with Cyber essential audits Providing assistance for the role out and migration of Laptops, PC's ,Desktops and Mobile devices To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Mar 26, 2024
Full time
Support Engineer - Birmingham (Hybrid) - £23,000 to £27,000 I am currently partnered with a MSP who are well regarded within the West Midlands who are on the hunt for a Support Engineer to join their Support team. My partner provide support al all levels to a number of the best-known companies across the West Midlands and across the UK. They are involved with some of the industries best known and regarded technologies including Dell, Cisco, Microsoft, Veeam, Citrix and much more. This is a great opportunity for someone looking to develop a brilliant technical and professional foundation. My partner has a proven track record to deliver training and progression to a high level, and due to the scope and range of industries my client deals in, this will be a ideal environment for a recent graduate or someone new to the IT industry. Key requirements of the Support Engineer role: A full driving license is 100% necessary for this role A good understanding and experience with the O365 suite as well as Deployment, Administration and Applications Good experience with deploying and building Desktops, Laptops and Mobile devices High level of written and verbal communication Technical experience: Windows server, Active Directory, Windows Operating systems, Network fundamentals, installation of Software Customer service experience Good hardware knowledge, preferably with the ability to change batteries and hard disks Experience with installing financial Software Responsibilities of the Support Engineer role: Upgrading hardware Installing and updating Software Providing project support for more senior engineers Provide assistance with Cyber essential audits Providing assistance for the role out and migration of Laptops, PC's ,Desktops and Mobile devices To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Senior Software Engineer for Windows Development using Delphi and C++ Summary of Role: We are seeking an experienced Windows Delphi Developer to join Nasuni. The ideal candidate will have demonstrable practical expertise in Delphi and C++. As a Windows Delphi and C++ Software Engineer, you will play a key role in the development of enterprise software which delivers remote file access to offices and remote/hybrid workers across the world. This Windows Developer role can be a remote or hybrid role on a European Timezone. Primary Responsibilities: Design, develop, and review complex software code in Delphi. Design, develop, test and deliver on a new modernised software stack providing remote file access using Microsoft's Cloud Filter API. Testing of all output using common test automation patterns. Engage in code reviews of other developers work to maintain consistency and quality of code. Troubleshooting and debugging in an effective manner. Produce and maintain documentation of software relating to the design, implementation a and test coverage. Collaborative work with engineering management and product departments to guide and steer product roadmaps. Engagement with technical support groups to aid delivery of customer support where required. Support the maintenance and upkeep of an existing software application that provides in-office, remote and hybrid file access to enterprise customers' end-users globally. Work collaboratively with a Software Engineering team distributed across Europe. Experience Required: Technologies: Delphi and C++. QT Development experience with Windows 10 and Windows 11. Git version control. Previous development experience producing enterprise client software. Demonstratable knowledge of software delivery and installation approaches in corporate environments. Experience performing software test automation and code quality checks. Experience explaining complex issues across business departments in clear and concise ways. Previous experience working with Web-based APIs in your Windows applications. Working in an Agile team. Use of JIRA for SDLC tracking. Beneficial Experience: Virtual file system experience (CBFS or Fuse). Microsoft Cloud Filter API. Experience working in VDI environments like Citrix or Azure. GitHub ecosystem CI / CD pipelines (ie. GitHub Actions, Jenkins, etc). Windows Explorer Extensions / Shell extensions. Knowledge of anti-virus / anti-malware applications. Network request tracing and debugging. , Why Nasuni? Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering an organization's risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work. Why work at Nasuni? As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the UK.Benefits packages generally include: PTO for full-time employees plus holidays Incentive stock options An Employee Assistance Program to help with life's difficulties andstressors Generous employee referral bonuses Professional development resources "Nasuni Cares" volunteer opportunities Great team culture Best in class employee onboarding and training Professional development resources To all recruitment agencies:Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit basedfactors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
Mar 25, 2024
Full time
Senior Software Engineer for Windows Development using Delphi and C++ Summary of Role: We are seeking an experienced Windows Delphi Developer to join Nasuni. The ideal candidate will have demonstrable practical expertise in Delphi and C++. As a Windows Delphi and C++ Software Engineer, you will play a key role in the development of enterprise software which delivers remote file access to offices and remote/hybrid workers across the world. This Windows Developer role can be a remote or hybrid role on a European Timezone. Primary Responsibilities: Design, develop, and review complex software code in Delphi. Design, develop, test and deliver on a new modernised software stack providing remote file access using Microsoft's Cloud Filter API. Testing of all output using common test automation patterns. Engage in code reviews of other developers work to maintain consistency and quality of code. Troubleshooting and debugging in an effective manner. Produce and maintain documentation of software relating to the design, implementation a and test coverage. Collaborative work with engineering management and product departments to guide and steer product roadmaps. Engagement with technical support groups to aid delivery of customer support where required. Support the maintenance and upkeep of an existing software application that provides in-office, remote and hybrid file access to enterprise customers' end-users globally. Work collaboratively with a Software Engineering team distributed across Europe. Experience Required: Technologies: Delphi and C++. QT Development experience with Windows 10 and Windows 11. Git version control. Previous development experience producing enterprise client software. Demonstratable knowledge of software delivery and installation approaches in corporate environments. Experience performing software test automation and code quality checks. Experience explaining complex issues across business departments in clear and concise ways. Previous experience working with Web-based APIs in your Windows applications. Working in an Agile team. Use of JIRA for SDLC tracking. Beneficial Experience: Virtual file system experience (CBFS or Fuse). Microsoft Cloud Filter API. Experience working in VDI environments like Citrix or Azure. GitHub ecosystem CI / CD pipelines (ie. GitHub Actions, Jenkins, etc). Windows Explorer Extensions / Shell extensions. Knowledge of anti-virus / anti-malware applications. Network request tracing and debugging. , Why Nasuni? Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering an organization's risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work. Why work at Nasuni? As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the UK.Benefits packages generally include: PTO for full-time employees plus holidays Incentive stock options An Employee Assistance Program to help with life's difficulties andstressors Generous employee referral bonuses Professional development resources "Nasuni Cares" volunteer opportunities Great team culture Best in class employee onboarding and training Professional development resources To all recruitment agencies:Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit basedfactors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
3rd line Engineer - Manchester - hybrid with a mix of office, WFH and on client sites £32,000 - £40,000 You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Required skills. MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Due to the travel requirements around this position, a full clean driving licence and access to a car are required.
Mar 25, 2024
Full time
3rd line Engineer - Manchester - hybrid with a mix of office, WFH and on client sites £32,000 - £40,000 You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Required skills. MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Due to the travel requirements around this position, a full clean driving licence and access to a car are required.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 25, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
An experienced 2nd IT Line Support Engineer with desirably 12 months of experience is needed to join our team at Venom IT based in Cheshire on a full-time basis. Based and working within a busy IT Support office in a very well-established, fast-growing cloud services provider, we are offering an exciting opportunity for the right individual to learn about all the latest technology, as well as have the prospect of furthering their career as we continue to grow rapidly. This is an excellent opportunity to further your career with a rapidly growing IT company! About the Role This role would suit someone who is enthusiastic, motivated, has exceptional attention to detail, is flexible and proactive, can work as part of a team as well as using your own initiative, is able to troubleshoot complex issues, take a positive approach to problem-solving and be a good communicator both written and verbal. You will be expected to work in conjunction with all departments of the company and report directly to the Technical Support Manager. The salary is negotiable depending on experience. Key Responsibilities: Provide 2nd line support for all customers via phone, email or face-to-face, and remotely. Provide an escalation point for 1st line colleagues. Following in-depth diagnosis, escalate to 3rd line where applicable. Log all incidents and requests within the agreed service desk work management system. Keep customers informed at all times. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Provide support and training to 1st line colleagues. Proactively drive your own training from senior members of staff to bridge the knowledge gap. Identify and drive through opportunities for improvement/change via the Service Improvement. Create and maintain knowledgebase articles to enable consistency and learning within the team. Required Experience: At least 12 months experience in a 2nd line IT Service Desk role, ideally in an MSP environment, is desirable. Track record of a positive approach to learning. Must have a strong working knowledge of Windows operating systems including 7, 8 and 10 Server OS 2003, 2008, 2012, AD, MS Exchange, Group Policy. Hardware Virtualisation - Citrix / VMWare virtualisation software. Client Operating Systems - Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X. Server Operating Systems - Microsoft Server 2003 to Server 2019, including Small business variants (2003, 2008, 2011). Applications - MS Office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls. Desirable Experience: Knowledge of terminal services, Active Directory, Citrix and VM Ware are highly desirable. Knowledge of Office 365 and SharePoint is desirable. Any qualification in the Microsoft suite of products / ITIL / CISCO would be preferable, although not essential. Required Skills: Communicate effectively face to face or via email as appropriate with staff at all levels, including Directors and Senior Management. Excellent communication and customer service skills. Good problem-solving skills and ability to work well as an individual and as part of a close team. Benefits: Salary negotiable depending on experience. 23 days holiday + bank holidays. Private Medical Healthcare including Mental Health and Wellbeing support, Optical cash back, Dental cash back. Gym Membership. Birthday Day Off. Reward Gateway Retail Discount Scheme. Length of Service Bonus Rewards. Personal Development opportunities. Auto Enrolment Pension Scheme. Onsite Parking. Parties and Socials - quarterly social events and annual Christmas Party. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered for this role.
Mar 25, 2024
Full time
An experienced 2nd IT Line Support Engineer with desirably 12 months of experience is needed to join our team at Venom IT based in Cheshire on a full-time basis. Based and working within a busy IT Support office in a very well-established, fast-growing cloud services provider, we are offering an exciting opportunity for the right individual to learn about all the latest technology, as well as have the prospect of furthering their career as we continue to grow rapidly. This is an excellent opportunity to further your career with a rapidly growing IT company! About the Role This role would suit someone who is enthusiastic, motivated, has exceptional attention to detail, is flexible and proactive, can work as part of a team as well as using your own initiative, is able to troubleshoot complex issues, take a positive approach to problem-solving and be a good communicator both written and verbal. You will be expected to work in conjunction with all departments of the company and report directly to the Technical Support Manager. The salary is negotiable depending on experience. Key Responsibilities: Provide 2nd line support for all customers via phone, email or face-to-face, and remotely. Provide an escalation point for 1st line colleagues. Following in-depth diagnosis, escalate to 3rd line where applicable. Log all incidents and requests within the agreed service desk work management system. Keep customers informed at all times. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Provide support and training to 1st line colleagues. Proactively drive your own training from senior members of staff to bridge the knowledge gap. Identify and drive through opportunities for improvement/change via the Service Improvement. Create and maintain knowledgebase articles to enable consistency and learning within the team. Required Experience: At least 12 months experience in a 2nd line IT Service Desk role, ideally in an MSP environment, is desirable. Track record of a positive approach to learning. Must have a strong working knowledge of Windows operating systems including 7, 8 and 10 Server OS 2003, 2008, 2012, AD, MS Exchange, Group Policy. Hardware Virtualisation - Citrix / VMWare virtualisation software. Client Operating Systems - Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X. Server Operating Systems - Microsoft Server 2003 to Server 2019, including Small business variants (2003, 2008, 2011). Applications - MS Office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls. Desirable Experience: Knowledge of terminal services, Active Directory, Citrix and VM Ware are highly desirable. Knowledge of Office 365 and SharePoint is desirable. Any qualification in the Microsoft suite of products / ITIL / CISCO would be preferable, although not essential. Required Skills: Communicate effectively face to face or via email as appropriate with staff at all levels, including Directors and Senior Management. Excellent communication and customer service skills. Good problem-solving skills and ability to work well as an individual and as part of a close team. Benefits: Salary negotiable depending on experience. 23 days holiday + bank holidays. Private Medical Healthcare including Mental Health and Wellbeing support, Optical cash back, Dental cash back. Gym Membership. Birthday Day Off. Reward Gateway Retail Discount Scheme. Length of Service Bonus Rewards. Personal Development opportunities. Auto Enrolment Pension Scheme. Onsite Parking. Parties and Socials - quarterly social events and annual Christmas Party. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered for this role.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The Senior Senior Technical Support Engineers serve as the primary escalation point for Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also provide guidance and support to the rest of the team. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you possess expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Mar 23, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The Senior Senior Technical Support Engineers serve as the primary escalation point for Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also provide guidance and support to the rest of the team. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you possess expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Senior Infrastructure Engineer Up to £60,000 depending on experience Flexible Hybrid Working - 1 day in the office Based in Birmingham We have an exciting opportunity for a Senior Infrastructure Engineer. You will be joining an established team responsible for supporting a large Windows Server infrastructure and mission critical applications across traditional data-centre and cloud platforms. The Opportunity: In the role of a Senior Infrastructure Engineer, you will be regarded as the Subject Matter Expert, responsible for providing strategic expertise to ensure the effective management of our Infrastructure The team is responsible for the full spectrum of run and build activities so there are opportunities to excel in the area that best fits your personal skill set. Whether you are more suited to developing standards and governance, troubleshooting production issues, or documenting and building new systems you can make this role your own. Key Skills and Experience: Windows Server expert in several product versions Demonstrable Active Directory knowledge to strategic design level Expert understanding of Group policy, DNS, DHCP Microsoft Exchange Server Administration experience Excellent troubleshooting skills Experience with Windows based applications TCP/IP, FTP, HTTP(s), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience of working within an ITIL environment M365 / Exchange Online Azure Active Directory experience Desirable Skills: PowerShell or other infrastructure scripting skills Knowledge of Globalscape EFT Citrix Experience SCCM and server patching Exposure to VMware Esxi and Vcentre. Amazon AWS experience Exposure to File servers and services Certificate Services. Experience with Backup software Antivirus suites Please apply to this role with your most up to date and relevant CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 22, 2024
Full time
Senior Infrastructure Engineer Up to £60,000 depending on experience Flexible Hybrid Working - 1 day in the office Based in Birmingham We have an exciting opportunity for a Senior Infrastructure Engineer. You will be joining an established team responsible for supporting a large Windows Server infrastructure and mission critical applications across traditional data-centre and cloud platforms. The Opportunity: In the role of a Senior Infrastructure Engineer, you will be regarded as the Subject Matter Expert, responsible for providing strategic expertise to ensure the effective management of our Infrastructure The team is responsible for the full spectrum of run and build activities so there are opportunities to excel in the area that best fits your personal skill set. Whether you are more suited to developing standards and governance, troubleshooting production issues, or documenting and building new systems you can make this role your own. Key Skills and Experience: Windows Server expert in several product versions Demonstrable Active Directory knowledge to strategic design level Expert understanding of Group policy, DNS, DHCP Microsoft Exchange Server Administration experience Excellent troubleshooting skills Experience with Windows based applications TCP/IP, FTP, HTTP(s), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience of working within an ITIL environment M365 / Exchange Online Azure Active Directory experience Desirable Skills: PowerShell or other infrastructure scripting skills Knowledge of Globalscape EFT Citrix Experience SCCM and server patching Exposure to VMware Esxi and Vcentre. Amazon AWS experience Exposure to File servers and services Certificate Services. Experience with Backup software Antivirus suites Please apply to this role with your most up to date and relevant CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Support Engineer - Birmingham (Hybrid) - £23,000 to £27,000 We are currently partnered with an MSP based in Halesowen Birmingham, who are well regarded within the West Midlands who are on the hunt for a Support Engineer to join their Support team. My partner provide support at all levels to a few of the best-known companies across the West Midlands and across the UK. They are involved with some of the industry's best known and regarded technologies including Dell, Cisco, Microsoft, Veeam, Citrix and much more. This is a great opportunity for someone looking to develop a brilliant technical and professional foundation. My partner has a proven track record to deliver training and progression to a high level, and due to the scope and range of industries my client deals in, this will be a ideal environment for a recent graduate or someone new to the IT industry. Key requirements of the Support Engineer role: 1-4 years' experience working as 1st/ 2nd line support A good understanding and experience with the O365 suite as well as Deployment, Administration and Applications Good experience with deploying and building Desktops, Laptops and Mobile devices High level of written and verbal communication Technical experience: Windows server, Active Directory, Windows Operating systems, Network fundamentals, installation of Software Good hardware knowledge, preferably with the ability to change batteries and hard disks Responsibilities of the Support Engineer role: Upgrading hardware Installing and updating Software Providing project support for more senior engineers Provide assistance with Cyber essential audits Providing assistance for the role out and migration of Laptops, PC's ,Desktops and Mobile devices To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and Twitter: @
Mar 22, 2024
Full time
IT Support Engineer - Birmingham (Hybrid) - £23,000 to £27,000 We are currently partnered with an MSP based in Halesowen Birmingham, who are well regarded within the West Midlands who are on the hunt for a Support Engineer to join their Support team. My partner provide support at all levels to a few of the best-known companies across the West Midlands and across the UK. They are involved with some of the industry's best known and regarded technologies including Dell, Cisco, Microsoft, Veeam, Citrix and much more. This is a great opportunity for someone looking to develop a brilliant technical and professional foundation. My partner has a proven track record to deliver training and progression to a high level, and due to the scope and range of industries my client deals in, this will be a ideal environment for a recent graduate or someone new to the IT industry. Key requirements of the Support Engineer role: 1-4 years' experience working as 1st/ 2nd line support A good understanding and experience with the O365 suite as well as Deployment, Administration and Applications Good experience with deploying and building Desktops, Laptops and Mobile devices High level of written and verbal communication Technical experience: Windows server, Active Directory, Windows Operating systems, Network fundamentals, installation of Software Good hardware knowledge, preferably with the ability to change batteries and hard disks Responsibilities of the Support Engineer role: Upgrading hardware Installing and updating Software Providing project support for more senior engineers Provide assistance with Cyber essential audits Providing assistance for the role out and migration of Laptops, PC's ,Desktops and Mobile devices To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and Twitter: @
The Burford Recruitment Company
Witney, Oxfordshire
Generous company bonus scheme 35 hour working week - office based only Training and career development opportunities The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide. Duties and Responsibilities: Work to provide 2nd line response to escalations from 1st line Effective ticket queue management through self motivation Be a valuable member of the support team handling incoming calls, email and deskside support To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Installing and configuring computer hardware, software, systems, printers and scanners Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas Skills Required: Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Additional information: My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits. Generous bonus scheme 35 hour working week - office based only Private Health Care Company and Social events throughout the year
Mar 22, 2024
Full time
Generous company bonus scheme 35 hour working week - office based only Training and career development opportunities The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide. Duties and Responsibilities: Work to provide 2nd line response to escalations from 1st line Effective ticket queue management through self motivation Be a valuable member of the support team handling incoming calls, email and deskside support To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Installing and configuring computer hardware, software, systems, printers and scanners Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas Skills Required: Experience of Supporting Microsoft Windows Desktops and Laptops Citrix Desktops (Desirable) Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of general network patching and Wi-Fi Good working knowledge of Active Directory General understanding of Windows Server Environments Additional information: My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits. Generous bonus scheme 35 hour working week - office based only Private Health Care Company and Social events throughout the year