ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Software Support Analyst Ashford, Kent Salary: £23k - £28k DOE Are you experienced in providing software support with a focus on customer satisfaction? Maybe you have some experience in Bookkeeping and Accounts and are now looking for a role where you can use your problem solving and technical skills? Interested in applying your problem-solving skills and technical knowledge to improve software user experiences? Our client is a reputable reseller of accounting, business, and payroll software, they are now looking to expand their team with the addition of a Software Support Analyst. This role is essential in offering vital support to customers using their ERP (Enterprise Resource Planning) software products. Duties Be the first point of contact for customers, addressing support queries via calls and emails. Solve issues through telephone, email, or remote access, always aiming to ensure customer satisfaction. Log and prioritise support requests, follow up on user issues to identify software improvements or bugs. Install upgrades/patches, contributing to the continuous enhancement of the software. Record details of actions taken and advice provided, ensuring accurate documentation is maintained. Help in documenting procedures to improve the support process. Requirements A customer-friendly attitude, patience, and the ability to work well under pressure. Strong analytical, communication, organisational, and problem-solving skills. Proficiency in MS Office, especially Excel, and the Windows operating system. Previous experience with accounting, payroll, ERP, or CRM software is valued (though full training will be provided). A full, UK driving licence. While not essential, the following would be advantageous: Experience in a support or customer service role. Bookkeeping experience or qualifications, such as AAT. If you're ready for a role that challenges and rewards in equal measure, including a unique extra day off bi weekly and career advancement in a supportive, close knit team and you are keen to grow with a company that values your contributions, this Software Support Analyst role could be the perfect fit. Apply now to join their team.
Apr 15, 2024
Full time
Software Support Analyst Ashford, Kent Salary: £23k - £28k DOE Are you experienced in providing software support with a focus on customer satisfaction? Maybe you have some experience in Bookkeeping and Accounts and are now looking for a role where you can use your problem solving and technical skills? Interested in applying your problem-solving skills and technical knowledge to improve software user experiences? Our client is a reputable reseller of accounting, business, and payroll software, they are now looking to expand their team with the addition of a Software Support Analyst. This role is essential in offering vital support to customers using their ERP (Enterprise Resource Planning) software products. Duties Be the first point of contact for customers, addressing support queries via calls and emails. Solve issues through telephone, email, or remote access, always aiming to ensure customer satisfaction. Log and prioritise support requests, follow up on user issues to identify software improvements or bugs. Install upgrades/patches, contributing to the continuous enhancement of the software. Record details of actions taken and advice provided, ensuring accurate documentation is maintained. Help in documenting procedures to improve the support process. Requirements A customer-friendly attitude, patience, and the ability to work well under pressure. Strong analytical, communication, organisational, and problem-solving skills. Proficiency in MS Office, especially Excel, and the Windows operating system. Previous experience with accounting, payroll, ERP, or CRM software is valued (though full training will be provided). A full, UK driving licence. While not essential, the following would be advantageous: Experience in a support or customer service role. Bookkeeping experience or qualifications, such as AAT. If you're ready for a role that challenges and rewards in equal measure, including a unique extra day off bi weekly and career advancement in a supportive, close knit team and you are keen to grow with a company that values your contributions, this Software Support Analyst role could be the perfect fit. Apply now to join their team.
Kerridge Commercial Systems
Nottingham, Nottinghamshire
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. inspHire is a market leader in the development and provision of rental industry software Support Analyst role provides business-to-business software application support Working in a global team supporting inspHire products as well as databases and reporting tools Communicating via multiple media - phone, e-mail, chat Creating documentation and delivering customer training where required Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites Covering support hours between 8am and 10pm on a rota basis Your responsibilities include but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues quickly and efficiently Provision of high-quality written & verbal updates to customers on a regular basis Correctly set the customers' expectations Deliver on promises Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated Proactive management of assigned cases Maintain excellent quality of cases with detailed notes Always display a positive and can-do attitude o Identify solutions and preventative measures to improve the customer's experience o Ensure all cases are progressed in line with InspHire SLA's/SLO's Team Working: Proactively share knowledge, including creating knowledge documentation Help during times of leave/absence Share and deliver on service improvement opportunities Be curious to change, evolve and develop in ways that help us better serve our customers. Skills, Knowledge and Experience: Essential Good IT skills with demonstrable experience in a similar IT support role Knowledge of ERP or business IT systems Experience of supporting applications with MS SQL databases, including script/query writing Always display a "customer first" attitude Ability to work under pressure in a fast-paced environment Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner Ability to troubleshoot effectively and strive for first time resolution of issues. Desirable Knowledge of Crystal Reports Knowledge of Sage Accounting Solutions Appreciation for all products and services in the inspHire offering Experience in the Rentals industry Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Apr 15, 2024
Full time
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. inspHire is a market leader in the development and provision of rental industry software Support Analyst role provides business-to-business software application support Working in a global team supporting inspHire products as well as databases and reporting tools Communicating via multiple media - phone, e-mail, chat Creating documentation and delivering customer training where required Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites Covering support hours between 8am and 10pm on a rota basis Your responsibilities include but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues quickly and efficiently Provision of high-quality written & verbal updates to customers on a regular basis Correctly set the customers' expectations Deliver on promises Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated Proactive management of assigned cases Maintain excellent quality of cases with detailed notes Always display a positive and can-do attitude o Identify solutions and preventative measures to improve the customer's experience o Ensure all cases are progressed in line with InspHire SLA's/SLO's Team Working: Proactively share knowledge, including creating knowledge documentation Help during times of leave/absence Share and deliver on service improvement opportunities Be curious to change, evolve and develop in ways that help us better serve our customers. Skills, Knowledge and Experience: Essential Good IT skills with demonstrable experience in a similar IT support role Knowledge of ERP or business IT systems Experience of supporting applications with MS SQL databases, including script/query writing Always display a "customer first" attitude Ability to work under pressure in a fast-paced environment Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner Ability to troubleshoot effectively and strive for first time resolution of issues. Desirable Knowledge of Crystal Reports Knowledge of Sage Accounting Solutions Appreciation for all products and services in the inspHire offering Experience in the Rentals industry Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Application Support Analyst - City, London- circ £45,000 to £55,000 + Generous Benefits Package Application Support Analyst required this varied and interesting opportunity: Our City based client is a cloud-first organisation with its portfolio of third-party products and in-house developed applications all hosted in Azure. The portfolio consists of a range of 3rd party applications including Property Management, Accounting and BI as well as in-house developed systems. Working as part of a small team the Application Support Analyst will provide support for these key applications. This is a hybrid post where you will need to work in the City based office near Liverpool Street, St Paul's, Moorgate, London Wall etc 3 days per week. Application Support Analyst - Key Duties Include: Diagnose, manage and resolve incidents in supported systems, working closely with internal and third-party support partners. Identify, manage and resolve underlying problems in systems. Support the business areas and be responsible for 2nd and some 3rd line application support. Testing and deployments of developed solutions. Review and implement upgrades and fixes available from system software suppliers Work with other members of the wider IS team to deliver changes to systems, including releases, training and user documentation Application Support Analyst - Key Skills & Experience Required Include: Experience supporting a range of commonly used business applications ideally including Finance, Accounting, ERP etc Knowledge of MS Azure. Knowledge of SQL (ideally T-SQL for SQL Server or PL/SQL for Oracle) SharePoint online experience. Experience of planning, prioritising and organising own workload ensuring customer needs and expectations are met, administrative tasks are completed punctually and all documentation is updated effectively. Working closely with in-house or 3rd party teams to manage the release / deployment of upgrades, patches, fixes etc Self-motivated, resourceful and innovative with the ability to work proactively and take delegated tasks through to completion. Good interpersonal skills and works well as part of a team. The Reward: In return for your expertise our client can offer a salary in the region of £45,000 to £55,000 plus Bonus, Private Medical Insurance, Income Protection Insurance and a Generous Pension Scheme.For further information, please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis acts in the capacity of both an Employment Agent and Employment Business.
Apr 15, 2024
Full time
Application Support Analyst - City, London- circ £45,000 to £55,000 + Generous Benefits Package Application Support Analyst required this varied and interesting opportunity: Our City based client is a cloud-first organisation with its portfolio of third-party products and in-house developed applications all hosted in Azure. The portfolio consists of a range of 3rd party applications including Property Management, Accounting and BI as well as in-house developed systems. Working as part of a small team the Application Support Analyst will provide support for these key applications. This is a hybrid post where you will need to work in the City based office near Liverpool Street, St Paul's, Moorgate, London Wall etc 3 days per week. Application Support Analyst - Key Duties Include: Diagnose, manage and resolve incidents in supported systems, working closely with internal and third-party support partners. Identify, manage and resolve underlying problems in systems. Support the business areas and be responsible for 2nd and some 3rd line application support. Testing and deployments of developed solutions. Review and implement upgrades and fixes available from system software suppliers Work with other members of the wider IS team to deliver changes to systems, including releases, training and user documentation Application Support Analyst - Key Skills & Experience Required Include: Experience supporting a range of commonly used business applications ideally including Finance, Accounting, ERP etc Knowledge of MS Azure. Knowledge of SQL (ideally T-SQL for SQL Server or PL/SQL for Oracle) SharePoint online experience. Experience of planning, prioritising and organising own workload ensuring customer needs and expectations are met, administrative tasks are completed punctually and all documentation is updated effectively. Working closely with in-house or 3rd party teams to manage the release / deployment of upgrades, patches, fixes etc Self-motivated, resourceful and innovative with the ability to work proactively and take delegated tasks through to completion. Good interpersonal skills and works well as part of a team. The Reward: In return for your expertise our client can offer a salary in the region of £45,000 to £55,000 plus Bonus, Private Medical Insurance, Income Protection Insurance and a Generous Pension Scheme.For further information, please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis acts in the capacity of both an Employment Agent and Employment Business.
CEF - City Electrical Factors
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Apr 15, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
CEF - City Electrical Factors
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Apr 15, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Apr 13, 2024
Full time
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
This role is for a skilled Implementation Consultant with ERP experience and experience of the accounting functions of ERP or implementing accounting & finance solutions, to work with a well established European ERP solution, the highly regarded, fast growing cloud mid-market ERP solution. You will get superb, fully paid cross training to the ERP product and up and running, and the package is a base of up to £65K, private healthcare, and a very good rewards and incentive plan. The job is remote, home based, anywhere from Land's End to John O'Groats. Their Finance and ERP Consultants live across the UK and clients are nationwide. Occasional visits to client sites but far less travel than there used to be in consulting. They need an ERP or Accounting Software Consultant who has worked on the functional side with any mid-market ERP solution such as Xero, BrightPearl, Exchequer, Kerridge, Sage 300, Dynamics NAV, Pegasus Opera, NetSuite, Cloud Financials, SAP Business One, Sage 200, Access Dimensions, Exact, Infor, PS Financials, Integra, Unit4 or any other similar solution that has an accounting element to it, such as dealer management, construction software or property management solutions. You will work with new and existing clients to install Sage Intacct and deliver fully functional business solutions for them. This will cover the full implementation project lifecycle, from scoping, client requirements, and workshops, to configuration, implementation, go live and hand over to support. Why work here? This is the sort of company that you would want as a supplier if you were looking for an ERP solution. They do it right, they work with the clients' to deliver solutions that genuinely deliver benefit and help their customers improve their businesses. 15 years in the ERP business, outstanding management team, knowledge sharing environment, and they treat their people very well. Plus they invest continually in additional training for you, throughout your career, and with over 25 employees, there is plenty of room for internal promotion. Working here, the implementation projects can be demanding, but overall, they are interesting and challenging, and there is a great sense of "doing it right" and having long term happy customers. You are backed up by a great sales team, organised Project Managers, Pre-Sales Consultants, innovative Software Developers, proactive Support Analysts, and approachable management. Social events are frequent and fun, and rewards are superb. You need to bring decent ERP implementation skills, experience of the accounting & finance elements (accounting qualifications would be a bonus), a great attitude, the ability to talk to stakeholders at all levels, clearly and in layman's terms, a positive outlook, professionalism, and a passion for implementing cloud ERP solutions to bring benefit to your customers. Please apply and I'll have a look at your CV, thanks Jake
Apr 12, 2024
Full time
This role is for a skilled Implementation Consultant with ERP experience and experience of the accounting functions of ERP or implementing accounting & finance solutions, to work with a well established European ERP solution, the highly regarded, fast growing cloud mid-market ERP solution. You will get superb, fully paid cross training to the ERP product and up and running, and the package is a base of up to £65K, private healthcare, and a very good rewards and incentive plan. The job is remote, home based, anywhere from Land's End to John O'Groats. Their Finance and ERP Consultants live across the UK and clients are nationwide. Occasional visits to client sites but far less travel than there used to be in consulting. They need an ERP or Accounting Software Consultant who has worked on the functional side with any mid-market ERP solution such as Xero, BrightPearl, Exchequer, Kerridge, Sage 300, Dynamics NAV, Pegasus Opera, NetSuite, Cloud Financials, SAP Business One, Sage 200, Access Dimensions, Exact, Infor, PS Financials, Integra, Unit4 or any other similar solution that has an accounting element to it, such as dealer management, construction software or property management solutions. You will work with new and existing clients to install Sage Intacct and deliver fully functional business solutions for them. This will cover the full implementation project lifecycle, from scoping, client requirements, and workshops, to configuration, implementation, go live and hand over to support. Why work here? This is the sort of company that you would want as a supplier if you were looking for an ERP solution. They do it right, they work with the clients' to deliver solutions that genuinely deliver benefit and help their customers improve their businesses. 15 years in the ERP business, outstanding management team, knowledge sharing environment, and they treat their people very well. Plus they invest continually in additional training for you, throughout your career, and with over 25 employees, there is plenty of room for internal promotion. Working here, the implementation projects can be demanding, but overall, they are interesting and challenging, and there is a great sense of "doing it right" and having long term happy customers. You are backed up by a great sales team, organised Project Managers, Pre-Sales Consultants, innovative Software Developers, proactive Support Analysts, and approachable management. Social events are frequent and fun, and rewards are superb. You need to bring decent ERP implementation skills, experience of the accounting & finance elements (accounting qualifications would be a bonus), a great attitude, the ability to talk to stakeholders at all levels, clearly and in layman's terms, a positive outlook, professionalism, and a passion for implementing cloud ERP solutions to bring benefit to your customers. Please apply and I'll have a look at your CV, thanks Jake
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you'll make an impact You are a critical member of the UK payroll team tasked with eliminating the stress of payroll compliance and making it easier for small business owners to pay and manage their people. As a Business Analyst you will support product leaders and development teams in building a deep understanding of customer problems through data driven analysis, translating insights back to the team, organising work to be done, and contributing towards solutions that realise customer and business value. You'll work cross-functionally to ensure customer and commercial goals for the product are effectively translated into stories, epics and tasks for the development team, and that the development team has all of the information it needs day to day to deliver. What you'll do • Help ensure Xero's UK Payroll product complies with the latest rules and regulations. • Ensure our software's functionality is designed day-to-day in a compliant manner. • Work cross functionally with other product people, designers, engineers and senior leaders on the impacts of legislative changes and how it influences research and product development workstreams • Research UK employment law and regulatory change. • Monitor the regulatory and competitor landscape to understand what our teams need to build. • Perform detailed business analysis to support the creation of product solutions and describe the actual work to be undertaken by delivery teams • Provide subject matter expertise around payroll workflows, business rules, customer needs and regulatory requirements to delivery teams throughout the product development process • Support delivery teams with User Acceptance Testing prior to product launch • Ongoing compliance audit/assessment of the UK Payroll product and competitor offerings • Ensure that product development activity (whether directly compliance related or not) has a compliance lens applied to it to understand, consider and manage any direct/indirect compliance implications on the broader product • Upskill fellow team members on all things payroll. • Support with the triage of software bugs and customer incidents. • Contribute to producing and maintaining educational materials for clients. • Collaborate with other team members across the UK, Australia and New Zealand. A few out of hours calls per week is typical although we try to minimise these where possible. • Communicate complex topics to non-specialists using clear and simple language. • Contribute to the collation and analysis of customer data to inform product planning • Translate the customer problem into actionable user stories for the team Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy • Work collaboratively with the broader product team to ensure effective launches Success looks like • You are contributing to the development of OKRs and work is contributing to achieving the OKRs • Using your strong time management skills, you support the delivery of quality insights and recommendations to support product decision making • You develop quality stories and acceptance criteria which enables customer / business value • You demonstrate and amplify Xero's Values • You help to make sure the backlog is supported with necessary data and analytics Critical Capabilities UK payroll domain expertise Working level knowledge of UK payroll and Xero's UK payroll product The ability to interpret and apply relevant rules and regulations. Understanding of associated subject matter such as pensions and HR. A working understanding of day to day payroll operations, procedures, and documents. Love customer problems: Helps to plan, run, document and synthesise user research initiatives using standard frameworks to deliver impactful insights for Xero Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about Develops and justifies well thought through MVP/MLP solutions to solve customer problems Helps to design and execute experiments to validate solution options with quantitative and qualitative evidence Look to the future: Articulates the product's value and functionality, and identifies the domain it operates in Applies a product vision and strategy in their own decision making Seeks diverse ideas for improvement from other teams or parts of the business Work the Xero way: Thrives as part of a highly skilled cross functional team, including product, design and engineering specialists who enjoy highly collaborative ways of working Effectively groups and prioritises stories, bugs and other tasks. Supports with releases, including developing accompanying assets, to deliver incremental value to the customer Demonstrate commercial acumen: Articulates the product's success criteria in appropriate forums to support team decision-making Actively participates in discussions on the customer and product implications of a team's work Do it together: Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM's, and retro's) leading to clear actions for a team to progress with Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision Actively collaborates with other functions to drive successful collaboration on products and outcomes Explore the data: Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete Communicates complex data and insights with impact across both junior and senior stakeholders Integrates data from multiple systems, sources, and people to deliver new insights to the team Experience Working with UK payroll related matters in detail day to day. Experience with agile processes in a software development environment desired but not a essentialExperience in analysing data, providing insight and recommendations
Apr 12, 2024
Full time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you'll make an impact You are a critical member of the UK payroll team tasked with eliminating the stress of payroll compliance and making it easier for small business owners to pay and manage their people. As a Business Analyst you will support product leaders and development teams in building a deep understanding of customer problems through data driven analysis, translating insights back to the team, organising work to be done, and contributing towards solutions that realise customer and business value. You'll work cross-functionally to ensure customer and commercial goals for the product are effectively translated into stories, epics and tasks for the development team, and that the development team has all of the information it needs day to day to deliver. What you'll do • Help ensure Xero's UK Payroll product complies with the latest rules and regulations. • Ensure our software's functionality is designed day-to-day in a compliant manner. • Work cross functionally with other product people, designers, engineers and senior leaders on the impacts of legislative changes and how it influences research and product development workstreams • Research UK employment law and regulatory change. • Monitor the regulatory and competitor landscape to understand what our teams need to build. • Perform detailed business analysis to support the creation of product solutions and describe the actual work to be undertaken by delivery teams • Provide subject matter expertise around payroll workflows, business rules, customer needs and regulatory requirements to delivery teams throughout the product development process • Support delivery teams with User Acceptance Testing prior to product launch • Ongoing compliance audit/assessment of the UK Payroll product and competitor offerings • Ensure that product development activity (whether directly compliance related or not) has a compliance lens applied to it to understand, consider and manage any direct/indirect compliance implications on the broader product • Upskill fellow team members on all things payroll. • Support with the triage of software bugs and customer incidents. • Contribute to producing and maintaining educational materials for clients. • Collaborate with other team members across the UK, Australia and New Zealand. A few out of hours calls per week is typical although we try to minimise these where possible. • Communicate complex topics to non-specialists using clear and simple language. • Contribute to the collation and analysis of customer data to inform product planning • Translate the customer problem into actionable user stories for the team Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy • Work collaboratively with the broader product team to ensure effective launches Success looks like • You are contributing to the development of OKRs and work is contributing to achieving the OKRs • Using your strong time management skills, you support the delivery of quality insights and recommendations to support product decision making • You develop quality stories and acceptance criteria which enables customer / business value • You demonstrate and amplify Xero's Values • You help to make sure the backlog is supported with necessary data and analytics Critical Capabilities UK payroll domain expertise Working level knowledge of UK payroll and Xero's UK payroll product The ability to interpret and apply relevant rules and regulations. Understanding of associated subject matter such as pensions and HR. A working understanding of day to day payroll operations, procedures, and documents. Love customer problems: Helps to plan, run, document and synthesise user research initiatives using standard frameworks to deliver impactful insights for Xero Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about Develops and justifies well thought through MVP/MLP solutions to solve customer problems Helps to design and execute experiments to validate solution options with quantitative and qualitative evidence Look to the future: Articulates the product's value and functionality, and identifies the domain it operates in Applies a product vision and strategy in their own decision making Seeks diverse ideas for improvement from other teams or parts of the business Work the Xero way: Thrives as part of a highly skilled cross functional team, including product, design and engineering specialists who enjoy highly collaborative ways of working Effectively groups and prioritises stories, bugs and other tasks. Supports with releases, including developing accompanying assets, to deliver incremental value to the customer Demonstrate commercial acumen: Articulates the product's success criteria in appropriate forums to support team decision-making Actively participates in discussions on the customer and product implications of a team's work Do it together: Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM's, and retro's) leading to clear actions for a team to progress with Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision Actively collaborates with other functions to drive successful collaboration on products and outcomes Explore the data: Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete Communicates complex data and insights with impact across both junior and senior stakeholders Integrates data from multiple systems, sources, and people to deliver new insights to the team Experience Working with UK payroll related matters in detail day to day. Experience with agile processes in a software development environment desired but not a essentialExperience in analysing data, providing insight and recommendations
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Apr 12, 2024
Full time
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
This role is for a skilled Implementation Consultant with ERP experience and experience of the accounting functions of ERP or implementing accounting & finance solutions, to work with a well established European ERP solution, the highly regarded, fast growing cloud mid-market ERP solution. You will get superb, fully paid cross training to the ERP product and up and running, and the package is a base of up to 65K, private healthcare, and a very good rewards and incentive plan. The job is remote, home based, anywhere from Land's End to John O'Groats. Their Finance and ERP Consultants live across the UK and clients are nationwide. Occasional visits to client sites but far less travel than there used to be in consulting. They need an ERP or Accounting Software Consultant who has worked on the functional side with any mid-market ERP solution such as Xero, BrightPearl, Exchequer, Kerridge, Sage 300, Dynamics NAV, Pegasus Opera, NetSuite, Cloud Financials, SAP Business One, Sage 200, Access Dimensions, Exact, Infor, PS Financials, Integra, Unit4 or any other similar solution that has an accounting element to it, such as dealer management, construction software or property management solutions. You will work with new and existing clients to install Sage Intacct and deliver fully functional business solutions for them. This will cover the full implementation project lifecycle, from scoping, client requirements, and workshops, to configuration, implementation, go live and hand over to support. Why work here? This is the sort of company that you would want as a supplier if you were looking for an ERP solution. They do it right, they work with the clients' to deliver solutions that genuinely deliver benefit and help their customers improve their businesses. 15 years in the ERP business, outstanding management team, knowledge sharing environment, and they treat their people very well. Plus they invest continually in additional training for you, throughout your career, and with over 25 employees, there is plenty of room for internal promotion. Working here, the implementation projects can be demanding, but overall, they are interesting and challenging, and there is a great sense of "doing it right" and having long term happy customers. You are backed up by a great sales team, organised Project Managers, Pre-Sales Consultants, innovative Software Developers, proactive Support Analysts, and approachable management. Social events are frequent and fun, and rewards are superb. You need to bring decent ERP implementation skills, experience of the accounting & finance elements (accounting qualifications would be a bonus), a great attitude, the ability to talk to stakeholders at all levels, clearly and in layman's terms, a positive outlook, professionalism, and a passion for implementing cloud ERP solutions to bring benefit to your customers. Please apply and I'll have a look at your CV, thanks Jake
Apr 12, 2024
Full time
This role is for a skilled Implementation Consultant with ERP experience and experience of the accounting functions of ERP or implementing accounting & finance solutions, to work with a well established European ERP solution, the highly regarded, fast growing cloud mid-market ERP solution. You will get superb, fully paid cross training to the ERP product and up and running, and the package is a base of up to 65K, private healthcare, and a very good rewards and incentive plan. The job is remote, home based, anywhere from Land's End to John O'Groats. Their Finance and ERP Consultants live across the UK and clients are nationwide. Occasional visits to client sites but far less travel than there used to be in consulting. They need an ERP or Accounting Software Consultant who has worked on the functional side with any mid-market ERP solution such as Xero, BrightPearl, Exchequer, Kerridge, Sage 300, Dynamics NAV, Pegasus Opera, NetSuite, Cloud Financials, SAP Business One, Sage 200, Access Dimensions, Exact, Infor, PS Financials, Integra, Unit4 or any other similar solution that has an accounting element to it, such as dealer management, construction software or property management solutions. You will work with new and existing clients to install Sage Intacct and deliver fully functional business solutions for them. This will cover the full implementation project lifecycle, from scoping, client requirements, and workshops, to configuration, implementation, go live and hand over to support. Why work here? This is the sort of company that you would want as a supplier if you were looking for an ERP solution. They do it right, they work with the clients' to deliver solutions that genuinely deliver benefit and help their customers improve their businesses. 15 years in the ERP business, outstanding management team, knowledge sharing environment, and they treat their people very well. Plus they invest continually in additional training for you, throughout your career, and with over 25 employees, there is plenty of room for internal promotion. Working here, the implementation projects can be demanding, but overall, they are interesting and challenging, and there is a great sense of "doing it right" and having long term happy customers. You are backed up by a great sales team, organised Project Managers, Pre-Sales Consultants, innovative Software Developers, proactive Support Analysts, and approachable management. Social events are frequent and fun, and rewards are superb. You need to bring decent ERP implementation skills, experience of the accounting & finance elements (accounting qualifications would be a bonus), a great attitude, the ability to talk to stakeholders at all levels, clearly and in layman's terms, a positive outlook, professionalism, and a passion for implementing cloud ERP solutions to bring benefit to your customers. Please apply and I'll have a look at your CV, thanks Jake
Business Analyst (Subscription Billing/fees) Manchester (1 day on site very fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution (covering our people, payroll, finance, procurement, expenses, membership fees and recurring customer billing functions). You will be involved in all aspects of the project lifecycle; starting-out by mapping as-is processes, designing our 'to-be' businesses processes (leveraging your expertise in best-practice modern ERP process design), capturing business requirements (as User Stories) and in collaboration with your respective workstream, create solution designs that satisfy the business requirements. You will also play a leading role in the migration of the legacy ERP data to the new ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the membership fees and subscription billing workstream - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Essential criteria In-depth understanding of the payment of membership fees and subscription billing processes; including account management, payment plans, Direct Debit payment, income deferral, subscription discounts, refunds, dunning letters and debt recovery. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading customer billing system capabilities, including recurring billing, customer payments, customer invoicing, pricing and discount management. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Expertise in workshop skills to support requirements gathering and idea generation. Experience of supporting the testing of a technical solution to ensure it meets business and user needs, focusing on functionality and usability of software throughout the SDLC. Experience of analysing and designing data cleansing and data migration rules to support the migration of legacy data to the new target system. Have advanced knowledge of Agile and user-centred design approaches. To be an effective communicator at all levels of the business with strong customer management skills. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Apr 12, 2024
Full time
Business Analyst (Subscription Billing/fees) Manchester (1 day on site very fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution (covering our people, payroll, finance, procurement, expenses, membership fees and recurring customer billing functions). You will be involved in all aspects of the project lifecycle; starting-out by mapping as-is processes, designing our 'to-be' businesses processes (leveraging your expertise in best-practice modern ERP process design), capturing business requirements (as User Stories) and in collaboration with your respective workstream, create solution designs that satisfy the business requirements. You will also play a leading role in the migration of the legacy ERP data to the new ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the membership fees and subscription billing workstream - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Essential criteria In-depth understanding of the payment of membership fees and subscription billing processes; including account management, payment plans, Direct Debit payment, income deferral, subscription discounts, refunds, dunning letters and debt recovery. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading customer billing system capabilities, including recurring billing, customer payments, customer invoicing, pricing and discount management. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Expertise in workshop skills to support requirements gathering and idea generation. Experience of supporting the testing of a technical solution to ensure it meets business and user needs, focusing on functionality and usability of software throughout the SDLC. Experience of analysing and designing data cleansing and data migration rules to support the migration of legacy data to the new target system. Have advanced knowledge of Agile and user-centred design approaches. To be an effective communicator at all levels of the business with strong customer management skills. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
IT Talent Solutions Ltd
Milton Keynes, Buckinghamshire
Technical Support Analyst required by my leading IT company based in Milton Keynes. My client is seeking an individual to join their team as an Systems Support Specialist. You will be recruited to serve as the primary point of contact for all internal inquiries related to system operations. Thus you will be required to have excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve issues effectively. You will be bright with the want to build on your foundational IT / application support knowledge. In adddition you will be proficient in creating user-friendly documentation, training materials, and multimedia resources. Proven experience in providing technical support, preferably with ERP systems, accounting solutions or similar enterprise software a huge bonus Strong organisational skills and the ability to manage multiple priorities and deadlines. This role offers an exciting opportunity to play a pivotal role in ensuring all users maximise their understanding and drives continuous improvement of their in-house system. If you possess the required skills and have a passion for delivering exceptional support, we encourage you to apply for this position
Apr 11, 2024
Full time
Technical Support Analyst required by my leading IT company based in Milton Keynes. My client is seeking an individual to join their team as an Systems Support Specialist. You will be recruited to serve as the primary point of contact for all internal inquiries related to system operations. Thus you will be required to have excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve issues effectively. You will be bright with the want to build on your foundational IT / application support knowledge. In adddition you will be proficient in creating user-friendly documentation, training materials, and multimedia resources. Proven experience in providing technical support, preferably with ERP systems, accounting solutions or similar enterprise software a huge bonus Strong organisational skills and the ability to manage multiple priorities and deadlines. This role offers an exciting opportunity to play a pivotal role in ensuring all users maximise their understanding and drives continuous improvement of their in-house system. If you possess the required skills and have a passion for delivering exceptional support, we encourage you to apply for this position
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Are you an experienced technical architect looking for a new opportunity? We are looking for a principal technical architect to join our fantastic team in the SSCL sector. In this role, you will be an acknowledged leader in Sopra Steria in your technology area. You main responsibilities within this role will be to maintain ownership, enabling technology and infrastructure architecture throughout the program. You should have end-to-end awareness and visibility of all the physical, virtual and software assets in use by all parts of the business. The daily activities will include providing guidance and support to both fellow EAs, Solution Architects, Designers and run-staff on the best possible selection and use of supporting technology and infrastructure to deliver the business outcomes at the optimised level of TCO and compliance. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Lead development of the Technology road map and infrastructure reference architectures, working in conjunction with Defence Digital, DBS MP&V representatives, IT Operations and Security Lead on development of strategy, approach and roadmaps for the selection and implementation of Technologies and their supporting infrastructures. Develop Technology strategy and infrastructure operating model supporting implementation of a Cloud First operational stance suitable to deliver the program objectives around improved transparency, disaggregation and lower operating costs Provide coaching, guidance and direction to service design resources aligned to delivery project workstreams within the Technology and Infrastructure space Provide direction and guidance to service transition managers supporting implementation of new technologies and integration into the service operating model Develop organisation design, roles and responsibilities and processes, working with business analysts, process designers, solutions architects and other stakeholders across SSCL Defence for the ongoing support and upkeep of business supporting infrastructures Support and direct the work of the designers to ensure solution design adherence to the Technology Reference Model and roadmap Chair working groups on new capability delivery to ensure appropriate use of Technology and Infrastructure throughout the business Represent the business interests in industry and supplier forums Maintain the business demand position for current and future technologies and services with Defence Digital Consult on all Evergreen decisions to ensure Technology and Infrastructure lifecycle management is being applied in the most cost-effective manner Maintain on-going market survey for new Technologies and infrastructure providers and best-practice models What you'll bring: WAN & LAN services: Carrier networking: MPLS, Carrier Ethernet, network edge services network security: Fortinet FW, Web application firewalls, Vulnerability scanning & vulnerability management network services, Cisco switching and routing Cloud and virtualisation services: Oracle Cloud Infrastructure IaaS and PaaS Azure, AWS VMWare, Hyper-V Public and private cloud (cloud at customer, VMWare, Citrix Cloud provisioning & build tools - FlexDeploy, Terraform, Chef/Puppet, Python etc. End-user compute/Collaboration platforms: Windows Server SCOM/SCCM and supporting technologies Collaboration technologies: MS Exchange, O365, SharePoint JIRA / Confluence IP Telephony and Contact centre: Enterprise IPT and Contact Centre solutions (Cisco UCCX/UCCE, Avaya etc.) Omnichannel and portal/contact centre integration OSS / BSS tools: ITSM tools: ServiceNow / SolarWinds SOC/SIEM: Splunk, Nexus, Syslog NG, Capacity Management Application performance management Application integration API Management / API gateway services inc. Software AG webMethods, Oracle Integration Cloud Managed file transfer If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location : Anywhere Security Clearance Level: SC Internal Recruiter: Marion Salary: £80,000 to £100,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Your Opportunity Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. This is an entry level role with no prior quality and risk experience required - you'll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment. We are part of a national department, operating primarily out of our Cardiff office, and form a division of both the firm's Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Your role This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development. Specific responsibilities include: Researching and performing analysis, typically using IT based tools Liaising extensively with internal customers, from practitioners to partners, providing robust technical advice Reviewing and refreshing information held on existing clients and maintaining our systems of quality control Looking for opportunities for process improvement, and implementing Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: UK Wide - Remote - Occasionally travel to our Cardiff Office Work pattern: We have permanent and fixed term contract opportunities. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate. Your professional experience Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. We are looking for individuals with the following essential skills: Excellent research and analysis skills combined with good judgement and effective decision-making capability Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm An attention to detail to maintain high professional standards with a focus on quality and confidentiality An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence Ability to be flexible and multi-task. This is a dynamic role and you'll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you Ability to manage and adapt to regular changes These additional skills would be advantageous (desirable not essential): A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous Customer service experience and skills Your service line: Enabling Functions At Deloitte, we're all about making an impact that matters, together. And nowhere is this more?apparent than among our 2,000 strong Enabling Functions team. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you'll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what's more, you can grow your career in whatever direction you choose. We'll support you all the way. For a full job description please visit our online Deloitte Careers portal.
Nov 04, 2021
Full time
Your Opportunity Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. This is an entry level role with no prior quality and risk experience required - you'll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment. We are part of a national department, operating primarily out of our Cardiff office, and form a division of both the firm's Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Your role This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development. Specific responsibilities include: Researching and performing analysis, typically using IT based tools Liaising extensively with internal customers, from practitioners to partners, providing robust technical advice Reviewing and refreshing information held on existing clients and maintaining our systems of quality control Looking for opportunities for process improvement, and implementing Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: UK Wide - Remote - Occasionally travel to our Cardiff Office Work pattern: We have permanent and fixed term contract opportunities. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate. Your professional experience Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. We are looking for individuals with the following essential skills: Excellent research and analysis skills combined with good judgement and effective decision-making capability Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm An attention to detail to maintain high professional standards with a focus on quality and confidentiality An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence Ability to be flexible and multi-task. This is a dynamic role and you'll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you Ability to manage and adapt to regular changes These additional skills would be advantageous (desirable not essential): A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous Customer service experience and skills Your service line: Enabling Functions At Deloitte, we're all about making an impact that matters, together. And nowhere is this more?apparent than among our 2,000 strong Enabling Functions team. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you'll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what's more, you can grow your career in whatever direction you choose. We'll support you all the way. For a full job description please visit our online Deloitte Careers portal.
Applications Analyst required by a large financial services firm to provide support, maintenance, development and security of portfolio investment and accounting systems. You will be required to provide 2nd and 3rd line technical support while also contributing to strategic development and maintenance. You will act as a Subject Matter Expert & Single Point of Contact for projects and minor enhancements, working on Technology and Change Projects, CSI initiatives and BAU. You will need to follow structured release management processes while implementing new software releases, minor enhancements or change introduced as part of project and BAU delivery. You will also be responsible for carrying out detailed root cause analysis, maintaining good third party vendor relationships and aiding in the progress of ongoing development work. You will be expected to maintain a good awareness of developing applications, with full life cycle applications support and management experience. The successful candidate must have strong skills and demonstrable experience in the following: Experience of supporting business applications. Experience using ITSM tool (preferably Service Now). Exposure to ITIL practices including Incident, Problem, Release, Request, Change and Risk Management. Experience supporting integrated applications. Software transition and release management. Vendor management. Experience of the following is desirable: Intersystems Caché/IRIS database. ITIL v4 qualified. Financial Services experience. ObjectScript. Object Oriented programming. Transact SQL. Data messaging formats such as JSON or XML. Supporting applications in Windows based environment (ideally Windows Server 2012+). Experience of application delivery through Citrix. Deployment of applications to a cloud infrastructure. Educated to degree level or relevant professional qualifications. ITIL accreditation. Experience of working with Finance applications such as Sun Accounting.
Oct 04, 2021
Applications Analyst required by a large financial services firm to provide support, maintenance, development and security of portfolio investment and accounting systems. You will be required to provide 2nd and 3rd line technical support while also contributing to strategic development and maintenance. You will act as a Subject Matter Expert & Single Point of Contact for projects and minor enhancements, working on Technology and Change Projects, CSI initiatives and BAU. You will need to follow structured release management processes while implementing new software releases, minor enhancements or change introduced as part of project and BAU delivery. You will also be responsible for carrying out detailed root cause analysis, maintaining good third party vendor relationships and aiding in the progress of ongoing development work. You will be expected to maintain a good awareness of developing applications, with full life cycle applications support and management experience. The successful candidate must have strong skills and demonstrable experience in the following: Experience of supporting business applications. Experience using ITSM tool (preferably Service Now). Exposure to ITIL practices including Incident, Problem, Release, Request, Change and Risk Management. Experience supporting integrated applications. Software transition and release management. Vendor management. Experience of the following is desirable: Intersystems Caché/IRIS database. ITIL v4 qualified. Financial Services experience. ObjectScript. Object Oriented programming. Transact SQL. Data messaging formats such as JSON or XML. Supporting applications in Windows based environment (ideally Windows Server 2012+). Experience of application delivery through Citrix. Deployment of applications to a cloud infrastructure. Educated to degree level or relevant professional qualifications. ITIL accreditation. Experience of working with Finance applications such as Sun Accounting.
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise. Success Profile As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Creative Analytical Collaborative Productive Adaptable Relationship Expertise Glassdoor Reviews "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ Responsibilities You're the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi's Enterprise Infrastructure Operations & Technology (EIO&T) group is looking for Analysts to join its rotational Analyst Program. The Full Time Analyst position is a two-year rotational program with a variety of different tracks available. The program starts with an initial intensive orientation where you will learn more about our business, strategy, and shared vision. As one of the principal players in the world's financial markets, Citi is involved in conducting millions of trading events every day. We have a responsibility to the financial regulators, our clients and ourselves to identify and prevent fraudulent, malicious or erroneous behaviour. Global Functions Technology is responsible for providing and delivering end-to-end design, application development, production support, as well as, infrastructure management to the Global Functions across Citi's lines of business and regions, which include Compliance, Finance, Risk, Human Resources, Control, Procurement & Payables, Legal, Internal Fraud, Global Public Affairs, Corporate Realty and General Services. Our global technology platforms capture and manage customer, market, transaction and accounting data, and we are the backbone for producing reporting for our managers, customers and regulators. Your time here will look something like this... During their two years in the program, analysts will build the necessary professional skills for future leadership positions by participating in two rotations, Analyst assignments change each year based on the business needs of each EIO&T group. Below are some examples of assignments: * Cyber Security data analysis * Data Protection analysis * Software Development (wide variety) * Product & Project Management * Private & Hybrid Cloud Design * Converting raw data into intelligence * Performing web and mobile application testing and scans * Identifying defects in online tools * Creating dashboards and scorecards to summarize data * Provide an overview of sourcing processes to senior level management * Automating analytical processes * Advanced Analytics projects * API Development & Integration * DevOps - Continuous Integration and Continuous Deployment We provide you with the knowledge and skills you need to succeed. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one role. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi. Upon completion of the Program, top-performing Analysts are eligible for promotion. Analysts are hired into roles to perform jobs at the highest levels while continuously seeking ways to improve and innovate. Each analyst works in a highly collaborative environment to ensure that processes are implemented and utilized to facilitate peak operational functionality at Citi. Through ongoing professional and technical training and networking and mentoring opportunities, analysts build the necessary professional skills for future leadership positions within Citi O&T. EIO&T Analysts will join an intensive training program upon joining the firm, where they will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role, as well as the nuances of Citi's culture. We want to hear from you if... * You pursuing a Bachelor's degree in any discipline * Preferred disciplines include: Computer Science, Engineering, another analytical or technical-related degree * You have an interest working in a high tech global technology environment and have a fundamental understanding of technologies, including by not limited to programing languages (C++, Java, etc.), application development, or basic concepts of relational databases. You are committed to personal growth and career development, and a desire to be successful in a team working environment * You are in your final year of university or have graduated and on track for a minimum 2:1 Who we think will be a great fit... Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We'll also be looking for the following: * Commitment to personal growth and career development, a strong desire to learn, and success in team environments * Knowledge of the global or domestic business landscape (a plus but not required) * Strong communication, planning, and organizational skills * Analytical and quantitative skills * Unquestioned commitment to integrity and ethical decision-making * Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance * Enthusiastic leaders * Innovators who can think creatively and beyond the limits of a position or process * A client focused mindset with a goal of providing continuous improvement Applications will close on the 15th October 2021. We will begin to review applications before the deadline and therefore encourage you to apply as soon as possible. Successful candidates will be offered a competitive salary. The role will be based at 33 Canada Square Canary Wharf - London, E14 5LB, United Kingdom. Citi is an Equal Opportunities Employer
Oct 01, 2021
Full time
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise. Success Profile As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Creative Analytical Collaborative Productive Adaptable Relationship Expertise Glassdoor Reviews "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ Responsibilities You're the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi's Enterprise Infrastructure Operations & Technology (EIO&T) group is looking for Analysts to join its rotational Analyst Program. The Full Time Analyst position is a two-year rotational program with a variety of different tracks available. The program starts with an initial intensive orientation where you will learn more about our business, strategy, and shared vision. As one of the principal players in the world's financial markets, Citi is involved in conducting millions of trading events every day. We have a responsibility to the financial regulators, our clients and ourselves to identify and prevent fraudulent, malicious or erroneous behaviour. Global Functions Technology is responsible for providing and delivering end-to-end design, application development, production support, as well as, infrastructure management to the Global Functions across Citi's lines of business and regions, which include Compliance, Finance, Risk, Human Resources, Control, Procurement & Payables, Legal, Internal Fraud, Global Public Affairs, Corporate Realty and General Services. Our global technology platforms capture and manage customer, market, transaction and accounting data, and we are the backbone for producing reporting for our managers, customers and regulators. Your time here will look something like this... During their two years in the program, analysts will build the necessary professional skills for future leadership positions by participating in two rotations, Analyst assignments change each year based on the business needs of each EIO&T group. Below are some examples of assignments: * Cyber Security data analysis * Data Protection analysis * Software Development (wide variety) * Product & Project Management * Private & Hybrid Cloud Design * Converting raw data into intelligence * Performing web and mobile application testing and scans * Identifying defects in online tools * Creating dashboards and scorecards to summarize data * Provide an overview of sourcing processes to senior level management * Automating analytical processes * Advanced Analytics projects * API Development & Integration * DevOps - Continuous Integration and Continuous Deployment We provide you with the knowledge and skills you need to succeed. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one role. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi. Upon completion of the Program, top-performing Analysts are eligible for promotion. Analysts are hired into roles to perform jobs at the highest levels while continuously seeking ways to improve and innovate. Each analyst works in a highly collaborative environment to ensure that processes are implemented and utilized to facilitate peak operational functionality at Citi. Through ongoing professional and technical training and networking and mentoring opportunities, analysts build the necessary professional skills for future leadership positions within Citi O&T. EIO&T Analysts will join an intensive training program upon joining the firm, where they will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role, as well as the nuances of Citi's culture. We want to hear from you if... * You pursuing a Bachelor's degree in any discipline * Preferred disciplines include: Computer Science, Engineering, another analytical or technical-related degree * You have an interest working in a high tech global technology environment and have a fundamental understanding of technologies, including by not limited to programing languages (C++, Java, etc.), application development, or basic concepts of relational databases. You are committed to personal growth and career development, and a desire to be successful in a team working environment * You are in your final year of university or have graduated and on track for a minimum 2:1 Who we think will be a great fit... Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We'll also be looking for the following: * Commitment to personal growth and career development, a strong desire to learn, and success in team environments * Knowledge of the global or domestic business landscape (a plus but not required) * Strong communication, planning, and organizational skills * Analytical and quantitative skills * Unquestioned commitment to integrity and ethical decision-making * Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance * Enthusiastic leaders * Innovators who can think creatively and beyond the limits of a position or process * A client focused mindset with a goal of providing continuous improvement Applications will close on the 15th October 2021. We will begin to review applications before the deadline and therefore encourage you to apply as soon as possible. Successful candidates will be offered a competitive salary. The role will be based at 33 Canada Square Canary Wharf - London, E14 5LB, United Kingdom. Citi is an Equal Opportunities Employer
A tech first software solution provider are currently offering an urgent opportunity for a Training Manager (NetSuite) to design, support and deliver the training content around a complex ERP transformation. This transformation is part of a multi-million pound project to enhance the efficiency and effectiveness of the current system on an initial 3 month outside IR35 contract. Training Manager (NetSuite) Responsibilities: Help the nationwide company implement their NetSuite functionality by effectively leading and training teams Collaborate with each business stream to understand their reporting requirements and create these reports for finance and financial accounting departments. Produce training material and videos for each business area that can be used both remotely and in person for sales, customer services, trainers and analysts Increase user adoption with UX sessions, develop feedback strategies and bite sized learning sessions to address any gaps in knowledge Training Manager (NetSuite) Requirements: Minimum 3 years in providing training in NetSuite roles Background as a NetSuite Administrator will be beneficial In-depth understanding of ERP systems and their benefits Demonstrable background in providing training solutions to fast-moving, complex businesses The client are offering a day rate of 500-525 p/d outside IR35 with interviews being conducted over a 5-day period beginning next week. Therefore, if you are a Training Manager with experience in providing NetSuite solutions to financial departments, please apply now for immediate consideration.
Sep 15, 2021
Contractor
A tech first software solution provider are currently offering an urgent opportunity for a Training Manager (NetSuite) to design, support and deliver the training content around a complex ERP transformation. This transformation is part of a multi-million pound project to enhance the efficiency and effectiveness of the current system on an initial 3 month outside IR35 contract. Training Manager (NetSuite) Responsibilities: Help the nationwide company implement their NetSuite functionality by effectively leading and training teams Collaborate with each business stream to understand their reporting requirements and create these reports for finance and financial accounting departments. Produce training material and videos for each business area that can be used both remotely and in person for sales, customer services, trainers and analysts Increase user adoption with UX sessions, develop feedback strategies and bite sized learning sessions to address any gaps in knowledge Training Manager (NetSuite) Requirements: Minimum 3 years in providing training in NetSuite roles Background as a NetSuite Administrator will be beneficial In-depth understanding of ERP systems and their benefits Demonstrable background in providing training solutions to fast-moving, complex businesses The client are offering a day rate of 500-525 p/d outside IR35 with interviews being conducted over a 5-day period beginning next week. Therefore, if you are a Training Manager with experience in providing NetSuite solutions to financial departments, please apply now for immediate consideration.
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency